Business improvement manager volunteer roles

St Basils is looking for a new Non-Exec Director / Trustee to join our Board as the Designated Safeguarding Board Member.

About Us

St Basils works with young people aged 16-25 who are homeless or at risk of homelessness, to enable them to find and keep a home, grow their confidence, develop their skills, increase opportunities and ultimately prevent homelessness.

We help just over 4,000 young people each year across the West Midlands, with services in Birmingham, Coventry, Sandwell, Solihull, Warwickshire and Worcestershire. Our services range from providing supported accommodation to outreach, advice, support, employability and engagement services to help young people regain the stability they need to rebuild their lives, gain skills, confidence and employment and move on. The aim is to help them successfully break the ‘cycle of homelessness’ so that they can go on to experience a bright, fulfilling future and never return to a state where they are at risk of homelessness again.

About our Board

We are a registered provider of social housing, a charity and a company limited by guarantee, meaning our Board members are both Directors and Trustees.

To navigate our challenging regulatory landscape, we need to be tightly governed. At the heart of this is a Board with the right knowledge, values, skills and diversity, all whilst working towards our vision that homelessness should not be part of growing up.

As a member of St Basils’ Board, you will be a guardian of St Basils’ charitable purpose. You will be responsible for holding the Senior Leadership Team to account through constructive challenge and support, and for ensuring St Basils’ strategic priorities are met.

You will form part of St Basils’ governance framework, providing oversight of key business areas, such as business planning, safeguarding, risk, finance, health and safety, EDI and business development. 

Our Board is made up of 14 members, 2 of which are designated for young people who have lived experience of homelessness and / or St Basils’ services.

St Basils has adopted the RACE Equality Code and is actively seeking applications for Board members from Black communities to ensure our Board is reflective of both the young people that we serve and our dedicated workforce.

About the Role

We are looking for a voluntary Director / Trustee with a professional background in safeguarding to join our Board as the Designated Safeguarding Board Member. Our new Board member will need to have a strong understanding of safeguarding, ideally with experience in supporting vulnerable young people.

As the Designated Safeguarding Board Member, you will:

• Work with St Basils’ Designated Safeguarding Lead (DSL) to regularly review safeguarding reports, trends and serious incidents
• Act as a safeguarding champion at Board level, supporting other Directors / Trustees to develop their understanding and confidence in safeguarding
• Provide oversight of allegations or safeguarding concerns relating to staff, volunteers or Board Members
• Attend regular meetings and engage with services, staff and young people to maintain visibility of safeguarding in practice
• Support the Chair, CEO and DSL in ensuring appropriate governance oversight of serious safeguarding incidents, including reputational considerations
• Ensure the Board receives appropriate assurance on safeguarding risks and how they are managed

Our new Director / Trustee will sit on our Service Delivery & Development Committee which oversees both the housing elements of our services as well as the support / progression we provide to our young people. This committee meets virtually, one a quarter.

Although the role is voluntary, reasonable expenses will be paid for costs incurred in undertaking the role.

About You

You will be a Designated Safeguarding Lead (DSL) or have significant experience in a senior safeguarding role.

You will demonstrate sound judgement and be able to challenge confidently and constructively, although you do not need to have Board experience.

You will work within the principles of Equality, Diversity & Inclusion and understand the needs of the diverse young people we serve.

You will put the needs of young people first, be passionate about ending youth homelessness and share our mission, vision and principles.

Time Commitment

You will need to be able to attend the majority of Board and Committee meetings, one of each is held each quarter (8 meetings total per year). Each meeting will last around 2 hours and will normally be held late afternoon/early evening (usually 4pm – 6pm). Board meetings are held in person at St Basils’ Head Office in Birmingham, and Committee meetings are held virtually via Microsoft Teams. The dates for meetings are set by calendar year, towards the end of the previous year.

Meeting papers will be shared via an online portal one week in advance of the meeting to allow for sufficient preparation time.

A Board away day is held each year, usually October, and every other year this includes an overnight stay. This will be fully paid for by St Basils.

We encourage Board members to visit our accommodation services to deepen understanding of our work and support effective governance and decision-making. We would like all Board members to make 2 visits a year if possible.

All travel expenses incurred in attending Board meetings / conducting site visits will be reimbursed by St Basils.

What’s in it for you?

We offer a series of essential online training courses (for example GDPR, Cyber Security, EDI, Safeguarding, Risk Management) and the opportunity to do additional online or in-person training, such as Psychologically Informed Environment training. As part of our commitment to race equality, we provide mandatory Anti-Racism training for all staff and Board members.

You will be part of a knowledgeable and supportive Board and have the opportunity to work alongside young people with lived experience.

You will have the guidance of a knowledgeable Chair to support your development as a Director / Trustee, and you will have access to St Basils’ Senior Leadership Team to help you fulfil your role.

St Basils is a learning organisation and therefore we are able to support and develop Board members who are new to the role. In addition, St Basils has membership with the Board Development Agency, which provides our Board Members with access to webinars and development tools specific to housing sector Boards.

Being a Director / Trustee at St Basils is more than just attending meetings – if you would like to contribute to an organisation that has young people at its core, where you can visibly see the difference you are making, then this is the role for you.

For further information please see the link to the full job pack.

We welcome early applications and will interview on a rolling basis.

Position: Talent Acquisition Business Partner

Location: Remote/Homebased
Commitment: Volunteer (10hr/week)

Reports to: Global Head of Talent

About Us

We are a globally focused non-profit organisation, grounded in Christian values, committed to helping communities grow through education, empowerment, and poverty relief. Our programmes support families, strengthen livelihoods, and build resilience by responding to real community needs.

Through long-term partnerships and sustainable approaches, we create opportunities that encourage self-reliance and deliver lasting impact, helping individuals and families move toward stability, dignity, and a better future.

Why Join Us?

Join Project Yananai and be part of something bigger than a role. As a growing, purpose-driven organisation working across multiple countries, we offer the opportunity to shape meaningful change while developing your career, skills and experience.

Here, your voice matters. Your ideas help shape direction, and your work delivers visible, real-world impact. You’ll collaborate with a diverse, global team, gain exposure to strategic initiatives, and grow through hands-on experience in a dynamic, evolving environment.

We recognise the importance of flexibility. Our approach to working hours supports you to contribute in a way that works alongside your personal and professional commitments, within a collaborative and outcome-focused environment.

If you are motivated by purpose, energised by pace, and want to contribute to something truly meaningful, we’d love to hear from you!

The Role

As Talent Acquisition Business Partner, you will play a hands-on role in delivering end-to-end recruitment while partnering closely with hiring managers to meet organisational talent needs. Working with the Global Head of Talent, you will support workforce planning, attract high-quality candidates, and ensure a seamless, positive hiring experience across Project Yananai.

Key Responsibilities

Talent Acquisition Delivery

• Manage end-to-end recruitment processes from role briefing to onboarding.

• Draft and advertise roles across relevant platforms and networks.

• Screen, shortlist, and coordinate interviews with candidates.

• Ensure timely and professional communication throughout the hiring process.

Business Partnering

• Partner with hiring managers to understand workforce needs and role requirements.

• Provide advice on recruitment strategies, timelines, and best practices.

• Support effective decision-making through structured feedback and insights.

Talent Attraction & Pipeline Building

• Proactively source candidates using job boards, social media, and networks.

• Build and maintain talent pipelines for current and future hiring needs.

• Promote Project Yananai’s employer brand to attract mission-aligned talent.

Candidate Experience & Onboarding

• Deliver a positive, inclusive, and engaging candidate experience.

• Support onboarding to ensure a smooth transition for new joiners.

Reporting & Compliance

• Maintain accurate recruitment data and track hiring activity.

• Provide regular updates and insights to the Global Head of Talent.

• Ensure compliance with organisational policies and data protection standards.

Continuous Improvement

• Identify opportunities to enhance recruitment processes and efficiency.

• Contribute to improving talent acquisition strategies and tools.

What We’re Looking For

Experience & Qualifications

• Experience in talent acquisition, recruitment, or HR in a fast-paced or mission-driven environment.

• Proven experience managing end-to-end recruitment processes.

• Experience partnering with stakeholders or hiring managers.

• Familiarity with recruitment systems or tools (desirable).

Skills & Competencies

• Strong relationship-building and stakeholder management skills.

• Excellent communication and organisational abilities.

• Ability to manage multiple priorities and roles simultaneously.

• Proactive, solutions-focused, and detail-oriented.

• Strong collaboration skills across teams and geographies.

• Passion for working in a mission-driven, global organisation.

Why Join Us?

• Help build a high-impact, mission-driven global team

• Gain hands-on experience in strategic talent acquisition

• Flexible volunteering model supporting work-life balance

Empower communities. Transform lives. Make a positive and sustainable difference!

Project Yananai is a UK registered charity (1209060) and an equal opportunity organisation. We celebrate diversity and are committed to creating an inclusive environment for all colleagues. We encourage applications from people of all backgrounds and cultures.

Job description:

We are looking for few candidates to join our volunteer human resource programme and gain real world experience in your chosen field. While we only have few vacancies available through this programme, other options are available if your skills match our criteria.

About the Role

The HR Programme Manager is a strategic leadership role responsible for overseeing the HR Programme and managing the HR Liaison. This position ensures the successful delivery of the HR Programme, aligning it with organisational goals and fostering a culture of continuous learning and professional growth. The Programme Manager will work closely with senior leadership, Heads of Department (HoDs), and the HR Liaison to design, implement, and refine the programme, ensuring it meets the needs of participants and the organisation.

Key Responsibilities

1. Strategic Oversight of the HR Programme

• Develop and execute the strategic vision for the HR Programme, ensuring alignment with organisational objectives.
• Collaborate with the Director: HRBP, Legal, IT & HR Programme to define programme goals, KPIs, and success metrics.
• Continuously evaluate and refine the programme to address emerging needs and industry trends.

2. Team Leadership & Management

• Manage and mentor the HR Liaison, providing guidance and support to ensure effective programme execution.
• Foster a collaborative and results-driven team culture, encouraging innovation and accountability.

3. Stakeholder Engagement

• Build and maintain strong relationships with Heads of Department (HoDs) and external partners to ensure programme relevance and impact.
• Act as the primary point of contact for senior stakeholders, providing regular updates on programme progress and outcomes.

4. Programme Design & Implementation

• Oversee the design and delivery of HR Programme content, ensuring it meets the developmental needs of participants.
• Coordinate with internal and external facilitators to deliver high-quality training sessions, workshops, and resources.
• Ensure the integration of feedback from participants and stakeholders to enhance programme effectiveness.

5. Monitoring & Evaluation

• Establish a robust monitoring and evaluation framework to track participant progress and programme impact.
• Analyse data to identify trends, challenges, and opportunities for improvement.
• Prepare comprehensive reports for senior leadership, highlighting achievements, challenges, and recommendations.

6. Communication & Advocacy

• Promote the HR Programme across the organisation, ensuring high visibility and engagement.
• Develop communication strategies to highlight success stories and programme benefits.

Required Skills

• Strategic Thinking: Ability to align the HR Programme with organisational goals and adapt to changing priorities.
• Leadership & Team Management: Proven experience in leading and mentoring teams to achieve results.
• Stakeholder Management: Exceptional relationship-building skills to engage and influence senior leaders and cross-functional teams.
• Project Management: Strong organisational skills to manage complex programmes, budgets, and timelines.
• Analytical Skills: Ability to analyse data, identify trends, and make data-driven decisions.
• Communication: Excellent written and verbal communication skills to articulate programme vision and outcomes.

Preferred Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred).
• 5+ years of experience in programme management, learning and development, or a related field.
• Experience in designing and implementing professional development programmes.

Job Types: Part-time, Volunteer

Benefits:

• Work from home

Application question(s):

• Are you sure you can commit to this being a non-paid role?
• Can you commit to 16 weeks ?
• Do you have access to personal PC or laptop?

Work Location: Remote

Volunteer Trustee Opportunity – Castel Froma Neuro Care

Are you passionate about making a difference in specialist neurological care?
Castel Froma Neuro Care is seeking dedicated and skilled individuals to join our Board of Trustees. This is a rewarding opportunity to support a well-respected charity that delivers specialist care and rehabilitation for adults living with complex neurological conditions.

Who We Are
Castel Froma Neuro Care is an award-winning registered charity and company providing person-centred nursing care, rehabilitation, respite and long-term care for adults with brain injuries and neurological conditions such as Multiple Sclerosis, Parkinson’s disease and Motor Neurone Disease across our two specialist centres in Royal Leamington Spa, Warwickshire.

The Role – Trustee

Trustees play a vital role in ensuring Castel Froma Neuro Care is well-governed, financially sustainable and focused on its charitable purpose.

Working collectively as part of the Board, Trustees are responsible for:

· Setting and overseeing the charity’s strategic direction, mission and values

· Ensuring high standards of governance, accountability and ethical leadership

· Safeguarding the charity’s reputation, assets and long-term sustainability

· Ensuring the charity continues to deliver high-quality services that meet the needs of residents and families

· Ensure the charity complies with charity law requirements and other laws that apply to your charity

Trustees are not involved in day-to-day operations, but provide strategic oversight, scrutiny and guidance, acting at all times in the best interests of the charity and its beneficiaries.

Please note that an enhanced Disclosure and Barring Service (DBS) check will be required for this role.

Our Associate Trustee Induction Model

We recognise that becoming a trustee is a significant responsibility and are committed to supporting new Trustees to succeed.

All new Trustees therefore begin in an Associate Trustee role as part of a structured and supportive induction process. This allows individuals to gain insight and confidence before taking on full legal responsibilities.

As an Associate Trustee, you will:

· Attend Board and Committee meetings in a non-voting capacity

· Receive a structured induction covering governance, legal duties, strategy, finance and our services

· Be paired with an experienced Trustee buddy for mentoring and support

· Have time to understand the charity, its culture and expectations of the role

Following this induction period, Associate Trustees will be invited to take up full trustee responsibilities, subject to mutual agreement.

Who We’re Looking For

We welcome applications from individuals with:

✔ A strategic mindset and good independent judgement
✔ Experience in one or more of the following areas: finance/business development, information technology, clinical/health/social care, organisational governance, business development, commissioning, or lived experience of neurological conditions (including as a carer)
✔ Creativity, critical thinking and willingness to contribute to board decisions

We are particularly keen to improve the diversity of our Board and encourage applications from individuals from minority ethnic backgrounds, and people with disabilities.

Time Commitment

· Four Board meetings per year (flexible meeting times depending on boards members)

·  Four sub-committee meetings per year (flexible meeting times depending on boards members)

· Attendance at inspection visits, 2-4 times a year.

Your Benefits

· Play a key role in shaping a vital local service

· Gain governance experience at board level

· Support meaningful improvements in specialist neurological care

This is a voluntary (unpaid) position, though reasonable expenses can be reimbursed.

A great opportunity to play a role at an exciting stage of LRC’s growth!In 2025, the charity set-up a CRM system - after initial configuration, we now need a volunteer to help operationalise and is used optimally to achieve LRC’s goals.

In 2025, the charity set-up a CRM system using CiviPlus, a CRM system specific to the not-for-profit sector. We already have a technical volunteer who has helped with initial system configuration and can provide ongoing technical support.

The Lyme Resource Centre (LRC) is a charity with a mission to minimise risk of Lyme disease whilst enjoying the outdoors, by educating the public and healthcare professionals about ticks and Lyme disease. 

The charity has grown significantly over the past couple of years, and is now looking for volunteers to help with its next phase of evolution. 

About QuilomboUK

QuilomboUK is a trailblazing organisation dedicated to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we empower individuals and teams to drive systemic change through equitable learning and growth opportunities. Join us to shape a culture where lifelong learning and inclusive leadership thrive.

Role Overview

As the LEARNING & DEVELOPMENT Manager, you will lead the design and delivery of impactful learning programs that align with QuilomboUK’s mission and strategic goals. You’ll develop leadership curricula, create engaging instructional materials, oversee induction training, and continuously refine L&D initiatives based on feedback and data. This role is ideal for a creative, data-driven professional passionate about fostering inclusive leadership and equipping teams with the skills to advance social justice.

Key ResponsibilitiesLeadership Development & Training

• Design and implement leadership training curricula, workshops, and coaching programs that cultivate inclusive, equitable, and socially conscious leaders.
• Partner with senior leaders to identify skill gaps and align L&D strategies with organisational objectives.
• Facilitate dynamic workshops on topics like anti-bias leadership, conflict resolution, and change management.

Instructional Design & Content Development

• Create engaging, accessible learning materials, including e-learning modules, facilitator guides, videos, and assessments, using tools like Articulate 360 or Adobe Captivate.
• Embed D&I principles and social justice themes into all content, ensuring cultural relevance and representation.
• Develop microlearning resources and toolkits to support continuous, self-directed learning in a remote environment.

AI-Enhanced Instructional Design

• Using various platforms, create dynamic, AI-generated content (e.g., simulations, scenario-based learning), and adaptive e-learning modules.
• Build AI-driven assessments and feedback loops to measure knowledge retention and behavioural change.

Onboarding & Integration

• Lead the design and delivery of induction programs that immerse new hires in QuilomboUK’s mission, values, and D&I commitments.
• Collaborate with cross-functional teams to ensure onboarding content reflects role-specific and cultural integration needs.
• Monitor new hire feedback to refine onboarding experiences and reduce time-to-productivity.

Training Evaluation & Continuous Improvement

• Measure training effectiveness using KPIs such as engagement rates, knowledge retention, and behavioural change.
• Analyse feedback surveys, LMS data, and performance metrics to identify gaps and iterate on content.
• Stay ahead of L&D trends (e.g., gamification, AI-driven learning) to innovate QuilomboUK’s programs.

D&I Integration

• Ensure all learning initiatives prioritise equity, cultural competence, and trauma-informed approaches.
• Partner with ERG (Employee Resource Group) leaders to co-create programs that address systemic inequities.
• Advocate for accessible learning design, including accommodations for neurodiverse and disabled employees.

Qualifications

• Experience: 3+ years in L&D, instructional design, or leadership development, ideally within mission-driven or D&I-focused organisations, with hands-on experience using AI tools.
• Skills:
• Expertise in e-learning authoring tools (e.g., Articulate, Canva) and LMS platforms,.
• Strong facilitation and storytelling skills for remote and hybrid audiences.
• Proficiency in data analysis tools (e.g., Excel, Power BI) to measure program impact.
• Proficiency in prompt engineering for generative AI tools (e.g., ChatGPT, Claude) to create scalable content.
•  
• Knowledge:
• Deep understanding of adult learning theories, inclusive pedagogy, and social justice frameworks.
• Familiarity with UK compliance standards related to workplace training.
• Understanding of ethical AI frameworks, algorithmic bias mitigation, and GDPR-compliant AI use in HR.
• Familiarity with AI and how it can amplify (or hinder) equitable learning outcomes.
•  
• Alignment: Passionate about QuilomboUK’s mission and the role of L&D in driving equitable change.

Personal Attributes

• A visionary thinker who balances creativity with analytical rigor.
• Collaborative bridge-builder who engages stakeholders at all levels.
• Adaptive and empathetic, with a knack for simplifying complex concepts.
• Committed to lifelong learning and amplifying underrepresented voices.

Why Join QuilomboUK?

• Purpose: Design programs that directly contribute to equitable workplaces and social justice.
• Innovation: Experiment with cutting-edge L&D tools and methodologies in a remote-first environment.
• Culture: Join a team that values curiosity, courage, and collective growth.
• Flexibility: Enjoy remote work autonomy with supportive collaboration.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Empower growth. Ignite change. #LearningForJustice #InclusiveLeadership #PeopleFirst

Volunteers are an essential part of our team, making sure that clients are able to  access the right service. Our Reception Volunteer will welcome clients and visitors at our office in Deptford. You will also deal with basic enquiries (in person, over the phone or by email), assess what support clients need and help them access the right service.

Our Volunteer team is integral to the smooth running of LRMN. Without them our advisors wouldn’t be able to provide life changing support to the people who access our services. 

Our Volunteer Receptionist will be the first person that clients will talk to so it is essential that we offer a  safe, welcoming and non-judgemental space and give them the right information about the services we offer. Given the demand that we face, volunteers help us do that. 

What activities will you be involved in? 

As part of our volunteer team, you will work with staff and fellow volunteers to: 

• Welcome clients to our office and Advocacy Drop-In Service, speaking with them to understand their needs in a professional and compassionate manner
   

• Respond to queries from clients and members of the public via phone and email
   

• Support clients to complete our online referral form
   

• Help clients and referrers understand the services we offer and how to access them
   

• Respond to new referrals and upload them onto our case management system
   

• Contact clients to book appointments and follow up on referrals
   

• Take messages for staff and volunteers and ensure they are passed on promptly
   

• Log incoming mail and post outgoing mail for staff and volunteers
   

• Help gather feedback from clients to support service improvement
   

• Undertake other administrative tasks as required

As you become more experienced, you may be involved in giving basic advice, providing  support letters and other duties. 

What can you gain from this opportunity? 

By volunteering with LRMN, you will: 

• Make a difference to the lives of migrants, asylum seekers and refugees living in south-east London 

• Be part of a diverse, knowledgeable and proactive team in an organisation that has  been running for over 25 years 

• Gain experience of admin work in an office environment 

• Gain an understanding of the issues affecting refugees, asylum seekers and migrants 

• Have regular support and supervision from the Business and Operations Officer 

• Be provided out of pocket expenses to the value of £6 for lunch per day (if volunteering 4+ hours) &  up to £15 travel expenses (when volunteering in the office for 4+ hours) 

Is there induction and training? 

Yes, we provide a comprehensive induction to all new volunteers. This covers roles and  responsibilities, safeguarding, record keeping and use of our client management system  (Advice Pro).

You will be provided with the training needed to perform the role and will have the opportunity to join training with the whole LRMN team.

Who are LRMN looking for? 

We’re looking for someone who is: 

• Passionate about supporting migrants, refugees and asylum seekers 

• Friendly and approachable and can manage professional boundaries 

• Excellent at communicating 

• Proactive and able to use own initiative 

• Organised and methodical in their work 

• Respectful of client confidentiality 

• Experienced in working with multicultural communities 

• Able to use their digital skills to make referrals and manage online systems 

LRMN is committed to equality and diversity. We pride ourselves on having a diverse team  with a range of experiences. We encourage people with lived experience of the asylum  and/or immigration system to apply. If you need additional support or adjustments to apply or volunteer,  please contact us. 

What commitment do you need to make? 

We ask volunteers to commit to volunteering at least 4 hours (9.30am -1.30pm) for at least six months.

JOB PURPOSE:

This Role Transforms Volunteer Activity Into Structured, Ethical, High-Impact Operations

At Tell My Truth and Shame the Devil C.I.C., our work is powered by people. Volunteer contribution is not just support, it is community, capacity and impact. The Volunteer Operations Analyst ensures that this contribution is organised, visible and aligned with the organisation’s mission, safeguarding responsibilities and growth.

You will play a key role in connecting people, systems and structure—ensuring that volunteer engagement is consistent, well-managed and sustainable as the C.I.C grows.

This is not a purely administrative role. It is insight-driven, systems-focused and central to how the organisation operates effectively behind the scenes.

This role exists to:

• Support the coordination and tracking of volunteer activity across teams

• Translate organisational needs into structured volunteer workflows

• Maintain and improve systems for onboarding, engagement and offboarding

• Monitor volunteer participation, capacity and gaps

• Support compliance with safeguarding and organisational policies

• Ensure consistency, documentation and scalability in volunteer operations

You are the link between volunteers, systems, operations and organisational visibility.

About the Role

To provide operational support, coordination and systems oversight for volunteer engagement across the organisation—ensuring that volunteers are effectively onboarded, supported, tracked and aligned with the C.I.C’s mission and safeguarding values.

Why This Role Matters

Strong volunteer operations:

• Ensure volunteers are supported, organised and able to contribute effectively

• Maintain safeguarding, compliance and ethical standards

• Create visibility of who is doing what across the organisation

• Build sustainable systems that reduce confusion and duplication

• Strengthen the organisation’s ability to grow and deliver impact

Without this role, volunteer engagement can become inconsistent, unclear and difficult to manage. With it, the organisation operates with clarity, structure and confidence—ensuring that every contribution is meaningful and well-supported.

Experience Qualification and Requirements

Technical Skills

• Strong proficiency in:

• Google Sheets / Microsoft Excel

• Data tracking and reporting tools

• Ability to organize and interpret large sets of data

Analytical Skills

• Strong problem-solving and critical thinking ability

• Ability to identify patterns, trends and inefficiencies

• Detail-oriented with a structured approach to analysis

Communication Skills

• Ability to present data in a clear, concise and actionable format

• Strong written communication for reporting

Organisational Awareness

• Understanding of how teams and workflows interact

• Ability to think in systems, not just tasks

Preferred Background in:

• Operations 

• Business Administration

• Data Analysis or related fields

Preferred previous experience in:

• Operations analysis

• Project tracking

• Process improvement roles

• (Experience working in remote or volunteer-based organisations is an advantage)

Main Responsibilities/ Key Duties

Core Objectives:

• Provide clear visibility into operational performance across all teams

• Identify inefficiencies, bottlenecks and process gaps

• Recommend practical, data-backed improvements

• Support leadership with structured reporting and insights

• Strengthen accountability and operational clarity across the organisation

Key Responsibilities:

1. Data Tracking & Performance Monitoring

• Develop and maintain centralized tracking systems (e.g., Google Sheets)

• Monitor key operational metrics across departments, including:

• Volunteer recruitment and onboarding timelines

• Task completion rates across teams

• Program and project delivery timelines

• Ensure data is accurate, up-to-date and consistently maintained

2. Reporting & Insights

Prepare weekly or bi-weekly operational reports for leadership

• Clearly highlight:

• Performance trends

• Delays and inefficiencies

• Areas requiring attention

• Translate raw data into clear, actionable insights

3. Process Analysis & Mapping

Document and map existing workflows across functions (HR, Programs, Operations, Teams, etc.)

Identify:

• Bottlenecks

• Redundant steps

• Communication breakdowns

• Provide structured recommendations for process improvement

4. Risk Identification & Escalation

Proactively flag:

• Missed deadlines

• Workflow delays

• Inactive or unresponsive team members

• Escalate findings to the Operations Manager with supporting data and context

5. Systems & Process Optimization

Recommend improvements such as:

• Workflow restructuring

• Automation opportunities

• Standardized templates and tracking systems

• Continuously evaluate the effectiveness of existing systems and suggest refinements

6. Cross-Functional Collaboration

Work closely with:

• HR Team (for recruitment and onboarding tracking)

• Team Leads (for task and performance tracking)

• Operations Coordinator / Executive Assistants (for workflow visibility)

• Ensure alignment between data insights and operational execution

Scope and Boundaries for the role:

To ensure clarity and efficiency:

The Operations Analyst WILL:

• Analyze data and workflows

• Provide insights and recommendations

• Track and report performance metrics

The Operations Analyst WILL NOT:

• Manage or supervise team members

• Enforce task completion or chase individuals

• Schedule meetings or handle administrative coordination

• Make final operational decisions

Working Relationship:

The Operations Analyst will:

• Report directly to the Director of Central Operations & Executive Coordination

• Support decision-making but will not replace leadership authority

• Work collaboratively across all teams while maintaining objectivity and independence

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Accuracy and consistency of operational data

• Timeliness and quality of reports

• Clarity and usefulness of insights provided

• Number and impact of process improvements implemented

• Increased efficiency in key workflows (e.g., reduced onboarding time, improved task completion rates)

What Success Looks Like in This Role:

Within the first 60–90 days, the Operations Analyst should:

• Establish a centralized operations tracking system

• Deliver consistent and structured performance reports

• Identify at least 2–3 key operational inefficiencies with clear recommendations

• Provide leadership with improved visibility into organisational performance

We are looking for a friendly and motivated volunteer to support our Governance Manager with various administrative tasks.

You will help us to ensure we only store up to date and relevant information in compliance with policies such as Document Retention and Disposal, Confidentiality, Data Protection and Health and Safety among others.

This is the perfect opportunity for anyone looking to use their administration and organisation skills to support an organisation working with vulnerable women.  If you are looking to gain hands-on experience in governance and charity administration in a supportive environment, this is the perfect opportunity for you! We will provide relevant training and help you to identify career development opportunities.

Volunteer Maintenance Officer / Handyperson
The Haven, Walsall
Flexible, ad-hoc hours and some regular commitment
Voluntary role (travel expenses covered)

Are you practical, proactive, and enjoy hands-on work? Join WPH Counselling and make a real difference behind the scenes.

We’re looking for a reliable Volunteer Maintenance Officer / Handyperson to help us keep our facilities safe, welcoming, and well-maintained for the people who rely on our services. Your skills will directly support our mission—ensuring more of our funding goes where it’s needed most: helping our clients.

 What you’ll be doing:

• Carrying out general maintenance and minor repairs (painting, basic carpentry, gardening, etc.)
• Keeping outdoor spaces clean, safe, and tidy
• Identifying and resolving maintenance issues proactively
• Supporting small improvement and refurbishment projects
• Assisting with furniture and equipment installation
• Working alongside a friendly and supportive team

 What we’re looking for:

• Someone practical, reliable, and confident with DIY tasks
• Experience in maintenance, repairs, or a trade (formal or informal)
• A proactive problem-solver who can work independently
• Friendly, flexible, and willing to follow health & safety guidance
• Able to travel to our Walsall location
• This is an ad-hoc post and we are flexible and can work around your availability, but we are ideally looking for someone who can offer regular support with ongoing tasks such as maintaining grounds (e.g. a few hours a month) and be available to support in times of emergency repairs. 

What you’ll gain:

• The chance to give back to your local community
• Hands-on experience in a charity environment
• Flexibility to fit volunteering around your schedule
• Travel expenses covered
• The opportunity to be part of a warm, supportive team

A full role description can be available on request. Interested parties would be required to take part in an informal interview and screening process before being successfully appointed a volunteer. 

Interested? Get in touch and help us create a safe, welcoming space for those who need it most.

Purpose of the role:

We are seeking a WordPress / PHP Developer to help build and maintain the core web systems that power our public platform and membership services. This is not a commercial web development role. This is about creating digital infrastructure that belongs to the community and serves long-term social impact.

About the role:

As WordPress / PHP Developer, you will be responsible for developing and maintaining the CIC’s main website and connected digital services using open-source technologies. You will help ensure our platforms are stable, secure, accessible, and capable of supporting growth in membership, education, and fundraising. Your work will directly affect how people access information, join the community, and engage with the organisation.

Experience Qualification and Requirements

Formal qualifications is desirable but STRONG experience and passion beats and tops this always.

Main Responsibilities/ Key Duties

· Develop, maintain, and improve WordPress-based websites and systems that support organisational operations, services, and growth.

· Build, customise, and extend WordPress themes and plugins using PHP, HTML, CSS, JavaScript, and related technologies.

· Ensure code is clean, secure, maintainable, and aligned with WordPress and open-source best practices.

· Integrate open-source tools and third-party platforms, including membership systems, learning platforms, data tools, and APIs.

· Support the development and maintenance of secure member portals and restricted service areas with role-based access and permissions.

· Ensure websites are responsive across devices and browsers and optimised for performance, speed, and reliability.

· Apply accessibility standards to ensure inclusive access and usability for all users.

· Implement security best practices, including updates, patching, backups, access controls, and vulnerability prevention.

· Monitor platforms and assist with regular maintenance, upgrades, and issue prevention.

· Work closely with designers, content teams, and systems leads to translate functional needs into technical solutions.

· Advise on technical feasibility and recommend improvements where systems or tools create limitations.

· Assist with troubleshooting, debugging, and resolving technical issues across WordPress environments.

· Document code, integrations, system architecture, and technical processes clearly for technical and non-technical users.

· Ensure all systems comply with data protection, GDPR principles, safeguarding requirements, and ethical data handling standards.

· Collaborate with safeguarding and digital leads to minimise risk when handling sensitive or survivor-related data.

Essential Skills and Experience

· Strong practical experience with WordPress and PHP development.

· Experience building or customising WordPress themes and plugins.

· Solid understanding of HTML, CSS, and JavaScript.

· Experience integrating third-party tools, plugins, or APIs.

· Knowledge of WordPress security, performance optimisation, and update management.

· Ability to document technical work clearly and work collaboratively across teams.

· Understanding of GDPR principles and secure data handling.

· Strong problem-solving skills and ability to work independently.

· Equivalent professional or voluntary experience accepted.

Desirable Skills and Experience

· Experience working in non-profit, CIC, or community-led organisations.

· Familiarity with open-source or low-cost digital platforms.

· Experience building membership portals or learning platform integrations.

· Basic understanding of hosting environments or server configuration.

· Experience supporting volunteer-led or safeguarding-focused digital environments.

What This Role Offers You:

Founding role in a community-owned digital infrastructure project.

Leadership-level experience in open-source platform development.

Opportunity to build systems that directly support social change.

Experience working across digital, education and membership teams.

Direct contribution to a public-facing platform for justice and empowerment.

Priority consideration for future paid roles as the C.I.C. becomes financially sustainable.

What This Role Is Not For:

People who want to work only with proprietary or closed systems.

Anyone uncomfortable working with serious or sensitive subject matter.

Those seeking guaranteed or immediate income.

Individuals unwilling to document their work or follow shared standards.

People who prefer not to collaborate with non-technical teams.

If you believe technology should belong to the people who use it and that open-source systems can support truth, protection and collective power, this role gives you the chance to build the digital foundations of a movement.

Join the Digital Infrastructure Team and help create platforms that serve community, not corporations.

Inclusive Boards is delighted to be supporting London’s Air Ambulance Charity in their search for new trustees!

About London’s Air Ambulance

TRAUMA DOESN’T STOP. NEITHER DO WE.

London’s Air Ambulance provides London with a unique team of expert doctors, paramedics and pilots who are dedicated to bringing world-class medical care to the scene when a life is on the line. 

When someone suffers a life-threatening injury, only our team can provide them with the help they need, performing innovative procedures like open chest surgery and blood transfusions at the roadside, saving lives where others can’t. 

We can get there in time to make a difference thanks to our fleet of helicopters and rapid response cars. But we’re a charity, with 95 per cent of our funding reliant on donations. 

Only with the support of London can we continue to provide hope for the patient, today, tomorrow, always.

PERSON SPECIFICATION

To take up the critical role of trustee, individuals will be engaged and motivated in the vision, mission and values of London’s Air Ambulance Charity. Commitment, engagement and reliability are key to fulfilling your responsibility as a trustee.

We’re particularly interested to hear from candidates with skills in at least one of the following three areas:

• Trauma network.
• UK fundraising, marketing and communications.
• Charity leadership.

Experience, attributes and skills:

• Ability to build and sustain positive relationships with key stakeholders and colleagues to achieve organisational objectives.
• An ability to contribute to strategic discussions in a collegiate yet robust manner
• A curious mindset with the ability to challenge constructively.
• A strong social and data impact focus.
• Understanding and awareness of risk management in a governance context.
• Financial acumen and/or business understanding.
• Ability to operate at both strategic and detailed levels, to navigate complexity and to make strategic financial and business decisions.
• A wholehearted commitment to the values, vision and mission of London’s Air Ambulance Charity.
• A collaborative approach to problem solving and to management.
• Understanding of and investment in the role and responsibilities of a trustee.
• Sound, independent judgement, strategic vision and the ability to think creatively.
• A commitment to fairness and to promoting equality, diversity and inclusion.

For more information, and to apply, please visit Inclusive Boards' website.

Do you want to be inspired by the impact of education? Do you have the skills to lead an established board of governors? A school in Tewkesbury is looking for a skilled volunteer to drive school improvement by becoming a chair of governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

· Ensuring accountability

· Providing support and challenge to the schools senior leadership team

· Monitoring and evaluating the school’s progress

· Budgetary allocation and control

· Shaping plans for school improvement and overseeing their implementation

· Setting the school’s aims and values

· Appointing senior members of staff including the Head Teacher

A school governing body is made up of representatives from the school, the parents, and the local community.

What are we looking for?

This vacancy is for an alternative provision secondary school. Ideally, you would have previous experience in the education sector however please still apply if your skills lie in a different industry. Previous chairing or leadership experience is desired but not necessary if you feel you have education knowledge to offer.

You must be over 18, but you don’t need to be a parent or have children of school age. Often, it’s the outside perspective you can bring that a school needs. Professional experience in areas such as safe guarding, change management, and leadership skills are all useful to a school. Soft skills such as communication and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Chair of Governors work in partnership with Head Teachers and the Senior Management Team to help deliver the best possible education, and help children realise their expectations and aspirations.

Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend.

As a chair of governors, you will be encouraged to visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a chair of governors is a challenging but rewarding role. As part of the governing board, you’ll:

· Have support from the vice chair(s) and the clerk, to ensure the effective functioning of the board by keeping it focused on its core functions. You will also encourage the board to work together as an effective team, building its skills, knowledge and experience.

· help schools overcome challenges to ensure a bright future for children in your community

· work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network

· gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up.

About Governors for Schools

Objectives

Governors for Schools exists to improve educational standards so that children and young people have the chance to realise their full potential.

We believe the key to improving school performance is effective governance. By finding, nurturing and supporting a committed network of governors we help to drive systematic change in how schools operate. We have been connecting schools across England for over 20 years, and expanded our service into Wales in 2020, with skilled and committed volunteers, supported by our business and university partnerships.

Do you want to be inspired by the impact of education? Do you have the skills to lead an established board of governors? A school in Barking in Essex is looking for a skilled volunteer to drive school improvement by becoming a chair of governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

· Ensuring accountability

· Providing support and challenge to the schools senior leadership team

· Monitoring and evaluating the school’s progress

· Budgetary allocation and control

· Shaping plans for school improvement and overseeing their implementation

· Setting the school’s aims and values

· Appointing senior members of staff including the Head Teacher

A school governing body is made up of representatives from the school, the parents, and the local community.

What are we looking for?

This vacancy is for a Primary School and nursery (ages 3-11).  The school would ideally like to find someone who has experience in safeguarding and anti-bullying.

You must be over 18, but you don’t need to be a parent or have children of school age. Often, it’s the outside perspective you can bring that a school needs. Professional experience in areas such as safe guarding, change management, and leadership skills are all useful to a school. Soft skills such as communication and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Chair of Governors work in partnership with Head Teachers and the Senior Management Team to help deliver the best possible education, and help children realise their expectations and aspirations.

Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend.

As a chair of governors, you will be encouraged to visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a chair of governors is a challenging but rewarding role. As part of the governing board, you’ll:

· Have support from the vice chair(s) and the clerk, to ensure the effective functioning of the board by keeping it focused on its core functions. You will also encourage the board to work together as an effective team, building its skills, knowledge and experience.

· help schools overcome challenges to ensure a bright future for children in your community

· work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network

· gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up.

About Governors for Schools

Objectives

Governors for Schools exists to improve educational standards so that children and young people have the chance to realise their full potential.

We believe the key to improving school performance is effective governance. By finding, nurturing and supporting a committed network of governors we help to drive systematic change in how schools operate. We have been connecting schools across England for over 20 years, and expanded our service into Wales in 2020, with skilled and committed volunteers, supported by our business and university partnerships.