Call volunteer roles

Warm Hearts 2026 Community Impact Programme (Volunteer Cohort) 

Warm Hearts Community Support is seeking passionate and committed volunteers to support our 2026 community programmes focused on food outreach, mental wellbeing, and digital upskilling.

This is an opportunity to be part of a purpose-driven organisation supporting individuals and families experiencing financial hardship, emotional challenges, and barriers to employment. 

About The Role

As a volunteer, you will contribute directly to delivering structured community support initiatives designed to restore dignity, build confidence, and create pathways toward independence.

You will work alongside a dedicated team to support individuals at different stages of their journey — from immediate support to long-term empowerment.
 

Key Programme Areas You Will Support
1. Community Food Support & Outreach

• Supporting food distribution events
• Engaging with community members in a respectful and supportive manner
• Assisting with logistics, coordination, and setup of outreach activities

2. Mental Wellbeing & Community Support Sessions

• Supporting safe and welcoming environments for wellbeing sessions
• Assisting with coordination of group discussions and activities
• Signposting individuals to relevant support services where needed

3. IT Upskilling & Back-to-Work Support

• Assisting participants with basic digital skills (email, job applications, CVs)
• Supporting training sessions and one-to-one guidance
• Encouraging confidence and engagement during learning sessions

What We Are Looking For

We welcome individuals who are:

• Compassionate and community-driven
• Reliable and committed
• Good communicators with a respectful approach
• Willing to support individuals from diverse backgrounds
• Interested in community development, wellbeing, or employability support
• Experience is helpful but not essential.

What You Will Gain

By volunteering with Warm Hearts, you will gain:

• Practical experience in community outreach and support services
• Exposure to structured charity programme delivery
• Opportunities to develop communication, facilitation, and leadership skills
• Experience supporting vulnerable individuals in real-world settings
• A chance to contribute to meaningful, measurable community impact

Note

Warm Hearts Community Support is a registered organisation that may, where appropriate and subject to eligibility and organisational requirements, support applications under the UK Charity Worker visa route.

Please note that visa sponsorship is not guaranteed and is dependent on role requirements, compliance criteria, and availability of Certificates of Sponsorship.

Commitment

• Flexible volunteering opportunities are available, including weekday and community event-based sessions.
• Volunteers are expected to demonstrate consistency, professionalism, and a genuine commitment to supporting others.

Call to Action

If you are passionate about making a real difference and want to be part of a growing community-focused organisation, we would love to hear from you.

Apply now to join Warm Hearts Community Support and help us create lasting impact in our communities.

What does the role involve?

Working in ever changing environment Active Response Volunteers respond to demands across a site. The role is very varied and involves:

• Helping staff prepare documents at essential times, including creating and printing

• Helping staff with basic information entry and calls

• Helping set up and maintain meeting rooms

• Helping collect/deliver items between teams and nearby sites

• Surge support during event days at the Head office

 • Keeping things organised on the go such as keeping the kitchen area clear, supporting sustainability actions like switching off lights

• Supporting staff with lunch and refreshment runs

• Supporting staff with simple wellbeing initiatives that help break the day via active response initiatives

• Attend a site meeting every 3 months with staff regarding site updates and contribute to ideas for active response volunteering solutions.

• Help develop awareness of the new active response service and proactively find tasks too.

• There may also be opportunities to get involved in other areas of the Trust’s work, including our NHS careers

Exclusions:

• Volunteers will not carry out clinical duties (i.e. doing the tasks which the staff have been trained to do.

• Supporting patients directly (this role is based in the Head office where direct patient care is not delivered).

• We won’t ask you to carry heavy loads

What skills and qualities do you need?

West London NHS Trust is committed to equal opportunities and welcomes applications from all sections of the community. We are looking for volunteers who are:

• Can do approach and comfortable supporting a new service starting from scratch

• Have a good level of fitness as the role requires lots of walking

• Understand and comply with confidentiality requirements (training on data protection offered)

• Friendly and approachable

• Reliable and willing to help

• Comfortable supporting different teams and tasks

• Able to follow guidance from staff

• Able to work as part of a team

• Organised and able to complete tasks efficiently

• Volunteers are expected to uphold Trust core values (Togetherness, Responsibility, Excellence, Caring) and NHS policies

What we can offer you: 

• A full induction, training or brief to your role

• On-going support and guidance from a designated member of staff

• The opportunity to develop your personal and professional skills

• The opportunity to get involved in other areas of The Trust’s work, including NHS careers

• Provide you with a uniform

• Reimbursement of reasonable expenses

• The opportunity to contribute to our mission supporting outstanding patient care. 

Thank you for your interest in volunteering with VoiceAbility,

About VoiceAbility

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. 

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

Why Volunteer with VoiceAbility

Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued. The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way!

We ask for a minimum commitment of just 3 hours per week, but you’re welcome to volunteer for more if you’d like. Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board!

Hospital Visitor Volunteer

Hospital Visitor volunteers visit hospital settings to ensure that people detained under the Mental Health Act are aware that they have a legal right to an IMHA qualified advocate.  The volunteers are instrumental in ensuring that clients get access to an advocate and can also support the work that advocates undertake.

As a hospital volunteer, you might: 

• hold drop-in sessions
• attend events and ward meetings at local facilities
• share information
• assist people to request advocacy support by completing a form online or calling our contact centre

All volunteering will take place Monday to Friday between 09:00 and 17:00.  You will need to be over 18 years old and be living in the UK. Please note that there is no opportunity to volunteer at weekends or in the evening.

Safeguarding Commitment Statement

VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice.

ED&I Statement

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the Volunteering team for further options.

To find out more click “Apply Now”.

Thank you for your interest in volunteering with VoiceAbility,

About VoiceAbility

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. 

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

Why Volunteer with VoiceAbility

Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued. The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way!

We ask for a minimum commitment of just 3 hours per week, but you’re welcome to volunteer for more if you’d like. Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board!

Hospital Visitor Volunteer

Hospital Visitor volunteers visit hospital settings to ensure that people detained under the Mental Health Act are aware that they have a legal right to an IMHA qualified advocate.  The volunteers are instrumental in ensuring that clients get access to an advocate and can also support the work that advocates undertake. 

As a hospital volunteer, you might:

· hold drop-in sessions

· attend events and ward meetings at local facilities

· share information

· assist people to request advocacy support by completing a form online or calling our contact centre

Safeguarding Commitment Statement

VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice.

ED&I Statement

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the Volunteering team for further options.

To find out more click “Apply Now”. 

Get involved today and join our amazing team of volunteers who are offering a lifeline to some of the most isolated people across London and the southeast. The digital world has changed at such a fast-paced leaving many feeling disconnected due to the lack of technical ability and knowledge. Help people to stay connected, improve their financial health, employability, and learn how to access much needed services and resources online! We’d love to find a resident in Haringey, but this is not essential for the role.

What you will be doing

• Supporting people to gain digital skills and knowledge on a computer, tablet and smart phone via one to one or in small group sessions
• Supporting people to use digital apps, emails, search the internet, online shopping and set up online accounts
• Supporting people to learn the skills to keep in touch with family and friends, such a video call and messaging
• Support individuals to agree and aspire on the steps/ goals they would like to achieve in the sessions
• Lead on the logistics and organisation of the sessions alongside the staff team
• Keep a record of attendees, provide feedback, and report any concerns to the staff team

The skills you need

• Confident using digital skills
• Willingness and interest in facilitating one to one and group session on basic digital skills
• Good communication skills
• Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation
• Calm and patient approach

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun.

Summary

To be the first point of contact for families at our centres, providing administrative support and helping ensure the smooth running of the service.

Detailed description

We are looking for Volunteer Administrators for the following locations:

Broadwater Family Centre, Stevenage

Windmill Family Centre, Hemel Hempstead

Sopwell Family Centre, St Albans

Westfield & Littlebury Family Centre, Watford

The BECC Family Centre, Borehamwood

Main responsibilities

·Welcome families, visitors, and professionals to the Family Centre in a friendly and professional manner.

·Answer telephone calls and take messages accurately.

·Assist staff with administrative tasks such as photocopying, filing, and preparing resources.

·Input data into systems, ensuring accuracy and confidentiality.

·Help maintain an organised and tidy reception and office space.

·Support the preparation of publicity materials, newsletters, and information displays.

·Signpost visitors to the appropriate staff member for further support.

·Uphold safeguarding, confidentiality, and health & safety policies at all times.

Skills / Abilities / Experience / Qualities

·Friendly, welcoming, and professional manner.

·Good organisational and communication skills.

·Basic IT skills (Microsoft Office, email, internet)

·Reliable, punctual, and able to work as part of a team.

·Respectful of confidentiality and sensitive information.

·Understanding of diversity and inclusive practice.

·Previous office or reception experience is helpful but not essential.

Training / Support

·A full induction to the service and specific site will be provided.

·Requirement to undertake One YMCA online training courses

·To understand and implement One YMCA’s policies.

·Ongoing support and regular 1:1 meetings

·Access to organisational events throughout the year including Socials, Conferences and Training opportunities. 

Additional Information

·Undergo enhanced DBS check

·X2 References required

·Undertake additional training as and when required

·We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines

The Admin Volunteer will support our home/service with general day-to-day, ad hoc, administrative tasks, such as:

• Organising files

• Archiving and scanning paperwork

• Collecting and inputting data

• Answering phone calls and welcoming visitors.

Skills required

• To be proficient in Microsoft Office software.

• Very good organisational skills and eye for detail.

• To be punctual and reliable.

• To be able to deal with information in line with our data protection and confidentiality procedures.

• Very good telephone manners/skills.

Training required for this role (all delivered vis e-learning)

• Safeguarding

• H&S

• Manual Handling

• How to be Eye Care Aware

• Fire Safety

• Infection Control

• Data Security and Confidentiality

• First Aid

All these courses will take approximately 40-60 minutes, apart from the First Aid which is 2 hours.

Benefits

This is a fantastic opportunity to give something positive back to society and have a direct impact on people’s lives. 

Through this volunteer role, you can gain experience and develop your skill set. On top of this, SeeAbility provides training which could be added to your CV.

Volunteers can claim travel expenses.

About Us 

Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK. This year we are celebrating our 225th anniversary, having pioneered specialist support across multiple generations since 1799!

We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people to find paid employment for the very first time.

SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.

Role description and purpose:  The role involves offering moral and some practical support to a client of WTRRP.  Any complex needs are addressed by WTRRP Case Workers and professional organisations, not befrienders. Befrienders will give client extra support to combat isolation, extra language support and help them to integrate into UK society and the Watford community. 

How a befriender will be allocated: The Befriending Coordinators and the Volunteers’ Coordinator will allocate a befriender to a client with his/her explicit agreement.  An initial meeting between the client, the befriender and one of the coordinators will be organised to set up parameters and ensure that both parties are happy to continue.  Client support can be terminated at any time by mutual agreement and in consultation with one of the Befriending Coordinators.

Key responsibilities:

· Provide moral support to allocated client.

· Make regular phone calls and visits (in a neutral place such as cafes, libraries, St Mary’s as agreed with the client) – once a week or every other week.

· Listen, encourage and empower clients. (It is important not to create mutual dependency)

· Maintain a friendly but neutral approach.

· Help client integrate into UK society by sharing local knowledge, for example facilitating access to Children Centres, libraries etc.

· Accompany client to social events organised by WTRRP.

· Help client be aware of WTRRP services

· Offer practical help such as lifts to medical appointments (if comfortable with this), finding clothes, furniture, moving (if agreed and organised by WTRR) etc.

· Report to a Befriending Coordinator after each meeting with the client. 

· Identify more complex needs/issues and relay these to the Befriending Coordinators.

· Report any safeguarding concerns immediately as per WTRRP policy. Liaise with the Safeguarding Lead and/or members of the Committee.

· Represent WTRRP and work constructively as part of a WTRRP team.

Other Requirements of the Role:

· Willingness to commit to a 6 months period (an extension may be granted but we would like to see clients become self-reliant)

· Reasonable availability, particularly during weekdays.

· Attend regular Befrienders’ training and volunteers’ training essential.

Skills and personal qualities:

· Strong communicator and interpersonal skills (including ability to convey information in simple English).

· Patience

· Reliability and flexibility

· Awareness of non-verbal communication such as body language.

· Awareness of cultural differences/unconscious bias and their effects on the clients we support.  Training will be given on these.

· Awareness of boundaries.

· Ability to work as part of a team.

· Empathy for the plight of refugees and asylum seekers.

Experience: 

· Previous volunteering experience an advantage

Could your leadership skills help shape the future of a charity that supports the UK’s nursing and midwifery workforce?

Charity People is excited to be partnering with Cavell, the UK’s largest funder of nurses and midwives in hardship and crisis, as they recruit a new Trustee with experience in the commercial sector experience to join their Board at an exciting point in the charity’s growth journey.

Location: UK-wide, head office Birmingham with key meetings in London
Time Commitment: Approx. 4 Board meetings + 1 strategy day per year
Term: Initially four years, with option for renewal
Renumeration: Voluntary, with reasonable expenses covered

With an ambitious new vision and mission, underpinned by a three-year strategy, Cavell is entering a significant new phase of development, strengthening its role in supporting the wellbeing of nurses and midwives and contributing to the resilience and retention of the UK healthcare workforce.

As living costs rise and workforce pressures grow, more people are turning to Cavell for help. Through person-centred emotional support, financial guidance, grants and wellbeing conversations, Cavell provides vital support when it is needed most. By helping nurses and midwives stay in the profession they care deeply about, Cavell also strengthens the workforce that underpins patient care across the UK, and ultimately improving care for everyone.

About the role

Trustees play an active role in shaping strategy, addressing key opportunities and risks, and offering support and constructive challenge to the Executive Team. You will join a supportive, engaged and professionally diverse Board to provide strong governance and strategic leadership, working closely with a talented internal team.

We want to be crystal clear that previous Trustee experience is not required – Cavell welcomes both first-time Trustees and experienced Board members. They are committed to building a Board that reflects the diversity of the UK nursing and midwifery workforce. Applications are warmly welcomed from people of all backgrounds, particularly those currently under-represented on charity boards.

Who are we looking for?

The Board already benefits from the significant expertise of medical professionals and qualified nurses. For these vacancies, we would particularly welcome applications that strengthen the Board’s commercial capability, especially from individuals with experience in banking and finance, legal practice – particularly within healthcare – and construction, especially in hospital environments.

Personal attributes matter just as much. Cavell is looking for people with:

• A strong and visible passion for the charity’s purpose and mission
• An open, collaborative and inclusive leadership style
• Excellent judgement, independence of thought and the highest levels of integrity
• Ability to build a collegiate board environment, always valuing diverse perspectives

How to apply

A short CV or profile is a great starting point, but not essential. If you’d like the full application details or to arrange an informal conversation about the role, please get in touch.

Our Regional Director, Amelia Lee, is leading this opportunity and an exploratory call with her forms part of the process ahead of shortlisting.

Deadline: 9am on Monday 22nd June 
Interview dates to be confirmed soon, likely to be happening early July.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with. 

Thank you for your interest in volunteering with VoiceAbility,

About VoiceAbility

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. 

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

Why Volunteer with VoiceAbility

Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued. The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way!

We ask for a minimum commitment of just 3 hours per week, but you’re welcome to volunteer for more if you’d like. Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board!

Volunteer roles currently available in Cheshire East

Hospital Visitor Volunteer

Hospital Visitor volunteers visit hospital settings to ensure that people detained under the Mental Health Act are aware that they have a legal right to an IMHA qualified advocate.The volunteers are instrumental in ensuring that clients get access to an advocate and can also support the work that advocates undertake.

As a hospital volunteer, you might: 

• hold drop-in sessions

• attend events and ward meetings at local facilities

• share information

• assist people to request advocacy support by completing a form online or calling our contact centre

All volunteering will take place Monday to Friday between 09:00 and 17:00.  You will need to be over 18 years old and be living in the UK. Please note that there is no opportunity to volunteer at weekends or in the evening.

Safeguarding Commitment Statement

VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice.

ED&I Statement

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the Volunteering team for further options.

To find out more click “Apply Now”.

JOB DESCRIPTION

Role Title: Charity Worker (Volunteer)
Organisation: Morning Star International Church (MSIC)
Location: Croydon, United Kingdom
Compensation: Voluntary (no salary) – support and accommodation may be provided as per charity guidelines.

About Morning Star International Church (MSIC)

Morning Star International Church (MSIC) is a Christ-centered, Pentecostal church based in Croydon, UK, serving a multi-ethnic and multi-generational congregation. Our mission is to share the love of Christ through worship, outreach, discipleship, and community service.
We are seeking temporary Charity Workers who feel called to support our ministry’s day-to-day activities, outreach programmes, and events on a voluntary and short-term basis.

Summary of Role

Charity Workers will assist in non-pastoral, non-salaried, and supportive functions of the church. Under the supervision of the ministry team, you will serve in a range of activities aimed at supporting the mission and community work of MSIC.

Key Duties and Responsibilities

These responsibilities are temporary and voluntary, supporting the charitable and religious objectives of Morning Star International Church.

• Welcoming and assist attendees during church services and events.
• Helping with ushering, seating arrangements, and basic hospitality (e.g., serving refreshments).
• Distributing service materials such as bulletins, flyers, and other church resources.
• Providing general support to church staff and volunteers during gatherings to ensure a smooth and welcoming experience for all.

Person Specification

Essential Attributes:

• A heart to serve others with humility and dedication.
• A personal commitment to the Christian faith.
• Willingness to work as part of a team and under supervision.
• Good interpersonal and communication skills.
• A flexible and adaptable approach.

Desirable Attributes:

• Experience in community or church-based volunteering.
• Familiarity with Pentecostal worship practices.
• Ability to communicate in English (spoken and written).
• Cultural awareness and sensitivity to diverse backgrounds.
• Knowledge of other languages (e.g., Swahili Language) is an asset.

Important Notes

• There is no contract of employment.
• The role is designed to support the charitable objectives of the ministry and provide the volunteer with experience in church-based events and service.
• No remuneration will be provided, though reasonable accommodation or support may be offered in line with charity regulations.

Application Process

To apply, please email the following documents:

• A current CV
• A cover letter detailing your interest in the role and your availability
• Two references (preferably church or ministry-related)

Reference Code: MSIC/CW0126

Thank you for your interest in volunteering with VoiceAbility,

About VoiceAbility

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. 

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

Why Volunteer with VoiceAbility

Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued. The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way!

We ask for a minimum commitment of just 3 hours per week, but you’re welcome to volunteer for more if you’d like. Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board!

Volunteer roles currently available in Cheshire East

Hospital Visitor Volunteer 

Hospital Visitor volunteers visit hospital settings to ensure that people detained under the Mental Health Act are aware that they have a legal right to an IMHA qualified advocate.The volunteers are instrumental in ensuring that clients get access to an advocate and can also support the work that advocates undertake.

As a hospital volunteer, you might: 

• hold drop-in sessions

• attend events and ward meetings at local facilities

• share information

• assist people to request advocacy support by completing a form online or calling our contact centre

All volunteering will take place Monday to Friday between 09:00 and 17:00.  You will need to be over 18 years old and be living in the UK. Please note that there is no opportunity to volunteer at weekends or in the evening.

Safeguarding Commitment Statement

VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice.

ED&I Statement

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the Volunteering team for further options.

To find out more click “Apply Now”.

The Wren Project is a volunteer-led charity that provides free, remote, one-to-one, ongoing listening support for people in distress and living with autoimmune disease. There are over 120 autoimmune diseases currently diagnosed by the NHS and these include Lupus, Multiple Sclerosis and Crohn's disease- they are all chronic illnesses which can have life altering impacts.

Volunteers at the Wren Project provide emotional listening support to people with autoimmune disease (our Wrens). In appointments, volunteers offer listening support, where Wrens can talk about how autoimmune disease is impacting their life, without giving advice or offering solutions. Volunteers join a regular fortnightly shift during which they meet with up to 2 Wrens in two 50-minute appointments. 

Volunteers do not need to have qualifications or any knowledge or experience of autoimmune disease. We are looking for warm, empathetic, caring and resilient individuals who want to help others and have the time to offer ongoing, non-judgemental, listening support. 

We are the only charity in the UK who provide support for all autoimmune diseases. Our vision is to build support and community for all four million people in the UK diagnosed with autoimmune disease. Our service would not be possible without the commitment, empathy and support of our volunteers.

WHAT VOLUNTEERING FOR US INVOLVES:

Application and training process:

• Send an application form via our website;

• Attend a group information and discovery conversation where you will learn more about the Wren Project and the listening role 

• Applicants will be invited to participate in a remote, 5-week training programme focusing on listening skills, courageous inquiry, turning towards difficulty and living with autoimmune disease;

• A final one-to-one assessment of readiness before being matched with a Wren.

• Please note, we access an applicant’s suitability for the role throughout the process.

The role:

• Join a regular fortnightly shift, whereby you will support two Wrens in two separate, one-to-one sessions of 50 minutes via telephone/video call/online.

• A self-reflective approach to learning and development supported by staff-led reflective practice sessions. Monthly attendance required for the initial six months.

• Access to ongoing support from other volunteers and the Operations team;

• Opportunities to support the charity in a variety of additional roles.

WHAT WE LOOK FOR IN VOLUNTEERS:

• A desire to support people in times of distress.

• An empathetic and understanding attitude.

• A commitment to offering ongoing support to those in distress and to reflect upon the experience.

• A quiet and private space to conduct appointments.

• Access to a computer, telephone and a reliable internet connection.

• Confidentiality, professionalism and reliability.

• The commitment to volunteer at the Wren Project for at least one year.

WHAT WE OFFER OUR VOLUNTEERS:

• Lifelong skills in deep listening.

• Extensive training in empathetic listening and supporting distress.

• An excellent opportunity to engage in ongoing personal reflection and development in a supportive charity environment.

• A self-reflective approach to learning and development.

• An insight into life with chronic illness and mental health.

Job Title: Client Support Volunteer

Location: The Gaia Centre (Lambeth, London)
Salary: Not applicable as this is a voluntary role
Contract type: Voluntary - 4 hours per week (days to be discussed)

Hours: 4 Hours per week (days to be discussed) 

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Client Support Volunteer to provide additional practical and emotional support to victims and survivors who are impacted or are experiencing domestic abuse and any other strands of Violence Against Women Girls (VAWG) and are accessing specialist support provided by the Gaia team.

As a Client Support Volunteer, your role will be to provide individual support to the clients receiving support from the Gaia Centre. This will be done either on the phone or in person and with the aim of increasing the clients’’ confidence, reducing their isolation and helping them to re-build their lives. You will do this by offering our clients and the team support in a variety of ways, including:

1. Assisting clients with locating and completing applications for relevant grants, services, courses, jobs etc., providing follow-up support where necessary. These could include registering for housing or financial support, the GP or applying for a new job.
2. Accompanying clients to appointments for accommodation, medical appointments or job interviews etc.
3. Recognising when it is necessary to take steps to safeguard adults and children, escalating the situation swiftly and appropriately to the line manager, Community Engagement Lead.
4. Encouraging clients to research activities that interest them in the local area to increase their engagement in the community
5. Welcoming clients to group sessions and helping them to navigate their way safely to the correct location.
6. Participating in celebrations and events held by our service, like International Women’s Day.
7. Providing some administrative support when required e.g. taking calls and messages; updating client contact details; sharing information about the service with professionals and clients.
8. Ensuring client records are updated accurately and that the security of sensitive information is maintained. This is to protect our clients and ensure Refuge remains GDPR compliant.
9. Plus much more - please refer to our job pack for more information.

Training: You will be required to attend 3 days of training on the 14th, 15th and 16th of September from 10am-4pm each day (non-negotiable) 

Closing Date: 09:00am 24 June 2026

Interview date: 1 and 2nd July 2026