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Client Feedback Volunteer
Shelter Norfolk
Are you comfortable speaking with people? Would you like to gather meaningful data for Shelter while you do so?
Information about the role
In this role, you’ll be phoning people who have previously contacted Shelter for advice. The purpose is to gather feedback from them on their experience with Shelter and how that has impacted upon their housing and general wellbeing. This helps us identify the impacts our service is having, and whether there is anything we should do differently.
Location: Shelter Hub, Norwich
Suggested contribution: One day per week (can be flexible around your commitments).
Availability: Volunteering will take place at a time that suits you, within Monday-Friday, 9am – 5pm
The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details.
Main activities may include:
· Phoning clients around 8-10 weeks after they accessed our services.
· Asking clients set questions to gather information on their experiences with Shelter and the difference it has made to them.
· Recording the phone calls and the responses given onto our client database (CRM).
· Presenting findings from the feedback calls in an accessible format e.g. using Word or Excel.
· Identifying key findings and/or trends and sharing with a relevant team member.
This role fights the housing emergency by identifying the impacts our advice services are having on clients, as well as whether there’s any changes we should make.
Benefits of volunteering with Shelter
Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.
We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.
Your skills and experience
The volunteer in this role will need to have basic IT skills, be comfortable speaking over the telephone and be considerate of their language and tone. We also recommend the volunteer to have some resilience to potentially challenging conversations. But the most important thing is that you care about fighting the housing emergency!
Supporting you
· You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.
· The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.
· You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.
· You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.
Next steps
You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us to see what options are available.
We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.
Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to help tackle loneliness, one conversation at a time?
Loneliness and isolation can have devastating effects on a person’s mental and physical health. We are a registered charity providing a pathway of support to alleviate the hurt and distress, and the impact on mental and physical health, caused by loneliness and social isolation.
The aim of face-to-face Individual Support is to provide in-person supportive social contact for people who are hurt by loneliness.
Volunteers support Friends (people who use our services) on a one-to-one basis. After completing training, volunteers will be linked with a Friend who they will phone for around one hour every two weeks. This is arranged at a mutually convenient time.
We ask volunteers to think of this as a longer term volunteer role due to the training and time we take in order to give our volunteers, and Friends, the very best service. You will also need to consider occasional time spent in training for your role and for continuous development.
For all our roles:
Due to our Safeguarding regulations, unfortunately we are only able to accept applications from UK residents.
Enhanced DBS checks for working with vulnerable adults (formerly called criminal records bureau checks) which we will organise (no cost to this) and two references are required.
For any roles involving driving Archway Friends, we will need to see evidence of insurance and driving license as well as MOT and tax documents for the vehicle to be used.
We will happily cover out of pocket expenses (eg mileage or costs for coffee out with Archway Friend).
We provide training relevant to the roles as well as ongoing supervision, guidance and support for all volunteers.
We are a registered charity providing a pathway of support to alleviate the hurt and distress, caused by loneliness and social isolation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary
To be the first point of contact for families at our centres, providing administrative support and helping ensure the smooth running of the service.
Detailed description
We are looking for Volunteer Administrators for the following locations:
Broadwater Family Centre, Stevenage
Windmill Family Centre, Hemel Hempstead
Sopwell Family Centre, St Albans
Westfield & Littlebury Family Centre, Watford
The BECC Family Centre, Borehamwood
Main responsibilities
·Welcome families, visitors, and professionals to the Family Centre in a friendly and professional manner.
·Answer telephone calls and take messages accurately.
·Assist staff with administrative tasks such as photocopying, filing, and preparing resources.
·Input data into systems, ensuring accuracy and confidentiality.
·Help maintain an organised and tidy reception and office space.
·Support the preparation of publicity materials, newsletters, and information displays.
·Signpost visitors to the appropriate staff member for further support.
·Uphold safeguarding, confidentiality, and health & safety policies at all times.
Skills / Abilities / Experience / Qualities
·Friendly, welcoming, and professional manner.
·Good organisational and communication skills.
·Basic IT skills (Microsoft Office, email, internet)
·Reliable, punctual, and able to work as part of a team.
·Respectful of confidentiality and sensitive information.
·Understanding of diversity and inclusive practice.
·Previous office or reception experience is helpful but not essential.
Training / Support
·A full induction to the service and specific site will be provided.
·Requirement to undertake One YMCA online training courses
·To understand and implement One YMCA’s policies.
·Ongoing support and regular 1:1 meetings
·Access to organisational events throughout the year including Socials, Conferences and Training opportunities.
Additional Information
·Undergo enhanced DBS check
·X2 References required
·Undertake additional training as and when required
·We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Admin Volunteer will support our home/service with general day-to-day, ad hoc, administrative tasks, such as:
Organising files
Archiving and scanning paperwork
Collecting and inputting data
Answering phone calls and welcoming visitors.
Skills required
To be proficient in Microsoft Office software.
Very good organisational skills and eye for detail.
To be punctual and reliable.
To be able to deal with information in line with our data protection and confidentiality procedures.
Very good telephone manners/skills.
Training required for this role (all delivered vis e-learning)
Safeguarding
H&S
Manual Handling
How to be Eye Care Aware
Fire Safety
Infection Control
Data Security and Confidentiality
First Aid
All these courses will take approximately 40-60 minutes, apart from the First Aid which is 2 hours.
Benefits
This is a fantastic opportunity to give something positive back to society and have a direct impact on people’s lives.
Through this volunteer role, you can gain experience and develop your skill set. On top of this, SeeAbility provides training which could be added to your CV.
Volunteers can claim travel expenses.
About Us
Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK. This year we are celebrating our 225th anniversary, having pioneered specialist support across multiple generations since 1799!
We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people to find paid employment for the very first time.
SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.
Our mission is to champion and deliver ambitious support and preventative services alongside people with learning disabilities, autism and sight loss,
The client requests no contact from agencies or media sales.
Do you want to invest your time supporting women who are marginalised in Tower Hamlets? Do you feel called to social justice and want to do something about it? For over 20 years we have been supporting women involved in selling sex. Many of the women credit our Door of Hope project with being key to their sense of wellbeing whilst on the streets and for some, their exit from selling sex.
We are recruiting new volunteers to continue delivering consistent outreach, early Thursday morning, and late Friday evening.
We need volunteers to work with the women we support. We are looking for women with:
What you can expect from us
What we ask from you
We are looking for local volunteers:
If you live within 8 miles of Tower Hamlets, we can cover the cost of safe transport home via Taxi.
We are now accepting applicants. Please see our website for more details about how to apply. Closing date for applications is Midnight 9th October 2026, Interview dates are 19th 21st and 22nd October.
Due to nature of this role in working alongside women with lived experience of violence against women, this post is restricted to female applicants only under Section 9 of the Equality Act 2010.
OUR MISSION is to raise awareness of the sex industry and survival sex, challenge the societal norms that perpetuate harm, and transform responses by
The client requests no contact from agencies or media sales.
Inspire the next generation of tech talent from just 1-2 hours a week
Thousands of young people across the UK are interested in technology but have never met someone who works in the sector. They've never had the chance to ask questions, explore pathways into the industry, or hear someone say, "You can do this too."
As an IntoTech online mentor, you can help change that.
Brightside is recruiting 700 volunteer technology professionals to support young people aged 14-16 as they explore careers in technology. Delivered in partnership with Futures for All and generously funded by the Hg Foundation, the programme will launch in January 2026, connecting more than 2,000 young people with professionals working across the tech sector.
Over 12 weeks, you'll connect with a young person through Brightside's secure online mentoring platform, sharing your experiences, answering questions, and helping them build confidence about their future. Young people choose their own mentor, creating meaningful conversations that broaden horizons and bring careers in technology to life.
The mentoring is entirely text-based and asynchronous, so there's no need to coordinate diaries or attend regular calls. You can respond at times that suit you, making it easy to fit around work and other commitments. Most mentors volunteer for just 1-2 hours a week.
You don't need any previous mentoring experience. We'll provide training, guidance and ongoing support, and we'll complete your DBS check before the programme begins. Onboarding will take place between now and December, with opportunities to get involved in other Brightside mentoring programmes in the meantime.
With 23 years' experience supporting young people through mentoring, Brightside operates the UK's safest online mentoring platform, enabling meaningful, moderated engagement between volunteers and young people.
By sharing your story, you can help a young person discover opportunities they may never have considered and take a confident step towards a future in technology.
Join us and help make the tech sector more accessible, diverse and inclusive for the next generation.
Our mission is to help young people make confident and informed decisions about their future

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you enjoy socialising and meeting new people?
We are looking for friendly volunteers who love a dance and would like to join us as at Friendship Disco on the second Saturday of the month.
Activities will include:
Supporting the Disco at the following times:
Set up between 16:00-17:00 (Help with the music equipment, tables, decorations etc)
During the disco between 17:00-20:00. (Help selling raffle tickets and refreshments, taking song requests on a phone, calling the raffle at the end). Plus joining in with dancing and helping everyone to have a great time!
Clean up between 20:00-21:00.Helping to wipe and take down tables, floors, etc).
You will have the flexibility to attend the times that are convenient to you.The Disco will take place at Marshfield Village Hall in Cardiff
About you:
We are looking for someone who is:
Friendly and enthusiastic
Organised and helpful
Comfortable chatting with people with learning disabilities and autism
Reliable /dependable and willing to volunteer on the listed times on the second Saturday of the month
Happy to join in the fun!
A DBS check and two character references will be required for this role.
What you’ll gain from being a Dimensions volunteer:
Dimensions provide support for autistic people and people with learning disabilities across the UK.
Our volunteers play a vital role in our work and in return, we support them with:
Access to free online training (with access to 800 plus courses)
Comprehensive support from professional and friendly Dimensions staff
Reasonable expenses may be reimbursed at manager’s discretion
An opportunity to gain real experience in the social care sector
Want to apply for this role?
If you’d like to be a Dimensions volunteer, please get in touch!
Connection Support has a range of services providing support to people at risk of homelessness or on the edge of needing social care. We work with people made vulnerable through debt, mental health issues, substance misuse, learning disability, and physical disabilities.
Volunteers play a key role in the provision of vital services to our clients.
Could you prevent loneliness and isolation in your community and become a befriender?
If you can answer ‘yes’ to these questions, then we would love to hear from you!
Key responsibilities
Your role will include, but is not restricted to the following tasks:
Skills required
No qualifications or volunteering experience is required; however, the below skills are essential:
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a friendly, reliable and organised Administration & Reception Support Volunteer to support our team at our High Wycombe hostel.
This is a great opportunity for someone who enjoys working with people and would like to gain experience in administration, reception, customer service or the charity/housing sector.
You’ll help with the day-to-day running of reception, providing a warm and welcoming first point of contact for residents, visitors and professionals, while helping the staff team with general administrative tasks.
As a volunteer, you may support with:
Skills / Abilities / Experience / Qualities
Training / Support
Additional Information
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Band of Rescuers North Yorkshire is a volunteer-led animal rescue dedicated to rescuing, rehabilitating, and rehoming cats and kittens in need across the region. Our Home Visit Volunteers play an essential role in helping us find safe, loving forever homes for the cats in our care.
By carrying out home assessments and speaking with potential adopters, you’ll help ensure each cat is matched with the right family and environment. This careful process supports successful adoptions, helps cats settle happily into their new homes, and reduces the likelihood of returns. Tiny paws, big responsibility, occasional inspection of suspiciously expensive cat trees.
Skills and experience:
You don’t need previous experience for this role. What matters most is compassion, reliability, and good communication skills. The ideal volunteer will have:
A genuine love of animals and commitment to their welfare.
A friendly, approachable, and non-judgemental manner.
Confidence speaking with people from a range of backgrounds.
Good observation skills and attention to detail.
The ability to complete simple reports clearly and accurately.
A willingness to learn and represent the charity positively.
Time Commitment:
Flexible volunteering to fit around work, family, or other commitments.
Home visits can be picked up when you are available.
Remote/video-call home checks can also be carried out from home where suitable
What You’ll Gain:
The opportunity to make a direct difference to cats and kittens in need.
Experience supporting animal rescue and rehoming processes.
A supportive and friendly team environment.
The satisfaction of helping cats find safe, loving forever homes.
We are Band of Rescuers North Yorkshire, a cat rescue team based in York, North Yorkshire dedicated to the rescue, rehabilitation and rehoming of cats
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A bit about this role
As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!
You can expect us to
What we need from you
Time expectation
This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.
We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.
You may be just the volunteer we've been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're keen to hear from you if you'd like to share your experiences as a blind and partially sighted person and help build a world which understands the impact of living with sight loss.
In this role, you will be:
• Delivering talks to groups of sighted people about your lived experience of sight loss to challenge their perceptions and behaviours. Audiences will vary but may include local businesses, community, faith and voluntary groups.
• Making links with your own existing groups and networks in your local community that may want to be involved in reducing barriers to blind and partially sighted people.
• Building relationships with people or local businesses you know.
• Taking part in and sharing information about specific campaigns and initiatives to help remove barriers to blind and partially sighted people.
• Delivering talks on behalf of RNIB’s Social Action Team.
What you'll gain from the role:
• A chance to make a difference to the lives of blind and partially sighted people with a sense of achievement.
• A chance to be part of a team of like-minded people.
• To make an impact by speaking to groups of people.
• An opportunity to develop your role into delivering talks independently as your confidence and skills grow.
• An opportunity to improve public understanding, helping change perceptions and behaviours, building a world which understands sight loss.
• An opportunity to explore different volunteer roles within our organisation and have access to internal employment opportunities.
In return for donating your time we will provide:
• Induction to the role and organisation.
• Training in public speaking and telling your story.
• A supportive volunteer manager.
• Regular catch-ups.
• Expenses.
• An opportunity to connect with other volunteers.
How often will I be needed?
Key requirements
Location
Region
Additional location information
This role will be based at home and in your local area.
Who this opportunity will suit
Minimum age
What skills and experience are needed?
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to help tackle loneliness, one conversation at a time?
Loneliness and isolation can have devastating effects on a person’s mental and physical health. We are a registered charity providing a pathway of support to alleviate the hurt and distress, and the impact on mental and physical health, caused by loneliness and social isolation.
We are seeking Volunteer Drivers, to provide transport in their own vehicle, bringing Friends (people who use our services) to and returning them home from an Archway supportive social group. Occasionally we organise Archway Fundraising activities or events where may be asked to provide transport to an Archway Fundraising activity or event. Some Archway Friends (people who use our services) are unable to attend a supportive social group independently, mainly due to physical barriers to public transport. Transport delivered by volunteers enables Friends to access the supportive social group, in turn alleviating loneliness. The groups may be the only opportunity for Friends to meet with others. Each Friend is invited to one group per month either in Oxford or Abingdon so transport volunteers usually offer one trip per month or more if they like.
We ask volunteers to think of this as a longer term volunteer role due to the training and time we take in order to give our volunteers, and Friends, the very best service. You will also need to consider occasional time spent in training for your role and for continuous development.
For all our roles:
Due to our Safeguarding regulations, unfortunately we are only able to accept applications from UK residents.
Enhanced DBS checks for working with vulnerable adults (formerly called criminal records bureau checks) which we will organise (no cost to this) and two references are required.
For any roles involving driving Archway Friends, we will need to see evidence of insurance and driving license as well as MOT and tax documents for the vehicle to be used.
We will happily cover out of pocket expenses (eg mileage).
We provide training relevant to the roles as well as ongoing supervision, guidance and support for all volunteers.
We are a registered charity providing a pathway of support to alleviate the hurt and distress, caused by loneliness and social isolation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton that supports, empowers, and advocates for women and children.
We aim to encourage women to become self-reliant by helping them identify their needs, make informed choices, and create their own solutions. Our services include a baby bank, a charity shop, and a range of community support initiatives for women facing crises or challenging circumstances.
About the Role
We are looking for an organised and proactive Human Resources Administrator (On-site Volunteer) to support recruitment and administrative tasks within our team.
This is an excellent opportunity for someone looking to gain hands-on, real-world experience in HR, recruitment, and coordination while working in a supportive and purpose-driven environment.
Key Responsibilities
Assist in posting volunteer and team role advertisements
Screen applications and shortlist suitable candidates
Coordinate interview schedules with hiring managers
Conduct initial screening calls (if assigned)
Maintain applicant tracking sheets and recruitment records
Support onboarding processes, including documentation and system access
Ensure new volunteers receive SOPs and onboarding materials
Follow structured recruitment workflows
Provide weekly recruitment updates to the Online Business Manager
Commitment
Minimum 12 hours per week
Consistent availability and communication required
What You’ll Gain
Practical experience in HR and recruitment processes
Exposure to screening, onboarding, and coordination tasks
Development of communication and organisational skills
Valuable experience to strengthen your CV
Opportunity to contribute to a meaningful community cause
Who We’re Looking For
Organised, reliable, and detail-oriented individuals
Strong written and verbal communication skills
Comfortable using tools such as Google Sheets and Google Drive
Interest in HR, recruitment, or administration
(Previous experience is a plus, but not essential)
Why Volunteer With Us?
This role is ideal for individuals looking to gain practical HR experience, develop professional skills, and contribute to a meaningful cause while supporting a growing charity.
Apply Now
If you’re looking to build your experience in HR while making a difference, we’d love to hear from you.
To be a lifeline for disadvantaged women, children & families, supporting & empowering them to overcome barriers & increase the quality of their life



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
PLEASE NOTE: This is a rolling recruitment campaign and therefore any applications after the 12th of October 2026 will be put through to the next recruitment campaign in January 2027.
As an MS Help Hub Volunteer, you'll be there for people affected by MS when they need someone to listen.
You'll provide emotional support and reliable information, helping people feel heard, understood and more confident about their next steps. Sometimes you'll answer practical questions; other times, simply offering a listening ear can make all the difference.
You'll support people primarily over the telephone, although we also respond to enquiries by letter, email and webchat. Every conversation is different, and every conversation matters.
You don't need to have all the answers. We'll provide comprehensive training and ongoing support to help you build your knowledge of MS, available support, and the wider challenges people may face. You'll always be part of an experienced team of staff, volunteers and specialists who are there whenever you need them.
Most importantly, you'll be helping ensure that nobody has to face MS alone.
Is this role right for you?
You'll need to be available to volunteer during our weekday opening hours and commit to a regular volunteering pattern of around three hours each week. These hours can be completed flexibly across the week and don't all need to be in one session. The MS Help Hub is open Monday to Friday, 9am–5pm. We’re keen to hear what availability you can offer and will discuss this with you as part of the recruitment process.
As the role is home-based, you can volunteer from anywhere in the UK with a suitable internet connection and a quiet, private space to take calls.
The client requests no contact from agencies or media sales.