Casework Volunteer

RMJ is looking for compassionate and committed volunteers who are seeking to gain work experience in the charity sector supporting asylum seekers and refugees (RAS) with housing, benefits, asylum support and general welfare matters. We are committed to offer relevant training and experience that would help support individuals to enter the job market. Working under the supervision of specialist caseworkers you will work face to face with clients and assist in follow up casework. We particularly value volunteers with lived experience.

Key Responsibilities

• Greeting clients and creating a warm and welcoming atmosphere for them
• Working with vulnerable clients on casework of a complex nature
• Dealing with external agencies such as Social Services, Migrant Help, etc., on behalf of clients
• Handling incoming phone calls and client drop ins, providing prompt responses and forwarding to appropriate staff member where necessary
• Perform general clerical duties including photocopying, faxing and mailing
• Handle requests for information and data and follow up with appropriate staff member
• Schedule and coordinate meetings and appointments with clients
• Keeping accurate case records on the data base
• Applying for cash grants application

You will be required at all times to respect:

• RMJʼs confidentiality and any other relevant policy
• Safeguarding policies

Person Specification

Essential requirements:

• A commitment to volunteer on Thursday for six months
• A calm and professional manner, capable of dealing with complex information whilst under pressure
• Confidence in applying new learning in a fast-paced environment
• Good knowledge of Microsoft Office programs, including Outlook, Word, and Excel
• Excellent organisational, written and verbal skills
• Works well individually as well as within a team
• Detail oriented and committed to meeting deadlines
• Ability to problem solve in a fast-paced environment
• Fluent English

Desirable requirements:

• An awareness of some of the issues that affect asylum seekers, migrants and refugees
• Ability to speak in another language
• Experience of working with people whose first language is not English

For further information and details about the application process, please refer to the recruitment pack.