Call centre team leader volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About CARAS:
Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community.
Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives.
We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support.
Our values are at the centre of all our work:
• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests.
• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society.
• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes.
• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do.
About Youth ESOL:
Our award-winning ESOL project offers English language classes to young people at a wide range of levels. This provides vital skills, opportunities and social contact and is crucial for enabling young people to do well at school or college.
About the Role:
CARAS is looking for volunteer ESOL Teaching Assistants to support our face-to-face study programme called ‘Get Ready for School.’
This programme is attended by young people out of education and is based in Streatham on Mondays, Tuesdays and Wednesdays. Core delivery of the programme includes English, Maths, Digital skills, complemented by Reading and Writing for Pleasure.
We also run Tuesday and Wednesday afternoon classes open to all existing CARAS youth community members, 4:30pm to 6pm. These classes tend to be larger and have a large range of language levels.
Volunteers in this role are required to commit to at least one 2-hour session per week, during these times:
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Monday 10 am to 3pm
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Tuesday 2pm to 6pm
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Wednesday 11am to 6pm
Please note that ESOL classes do not run during school holidays, and we follow Wandsworth Council term dates.
Volunteer Tasks and Responsibilities:
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Providing learners with one-to-one or small group support within ESOL classes;
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Help young people to build confidence in digital literacy;
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Helping to set up the classroom and provide learners with classroom resources;
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Engaging learners in informal conversations or games during breaks to help them practice their conversational English.
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Checking the session plan aims with the lead teacher and assisting learners achieve them;
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Attending and contributing to volunteer debriefs after each session;
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Making use of any community languages you may know to help students during the class;
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Working collaboratively as a team and helping to shape the project;
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Supporting people to develop their knowledge and skills, encouraging and inspiring participants to reach their full potential;
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Assisting participants to recognise and celebrate their achievements;
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Following CARAS’ confidentiality, safeguarding, health & safety, equal opportunities, data management and all other policies as relevant.
Requirements
Essential:
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To be 18 years or older;
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Able to travel to our community centre in Tooting (travel and food expenses can be reimbursed);
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An interest in education and English language teaching;
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To be non-judgemental and able to engage with people from diverse backgrounds;
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To be reliable and punctual. We ask volunteers to commit to at least one class every week for a minimum of 4 months. If you are unable to attend a class due to a planned holiday, you must inform the program lead in advance.
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Excellent communication skills, especially with people who are new to English;
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The ability to volunteer on Monday mornings and Wednesday afternoons/evenings during Wandsworth term time for a minimum of four months;
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Currently resident in the UK; has asylum seeker or refugee status
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*Able to provide five years’ worth of addresses, and willing to undergo a DBS check (DBS and proof of residency is not necessary if you are a Caras community member who is more recently arrived in the UK);
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Able to attend volunteer induction training (online) prior to start of role
*DBS and proof of residency is not necessary if you are a CARAS community member who is more recently arrived in the UK.
Desirable:
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Knowledge of community languages, such as Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali or Spanish.
Through volunteering with us you will:
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Gain experience of English language teaching;
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Meet new members of your local community;
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Learn about different cultures;
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Learn about issues relating to refugees and people seeking asylum;
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Work as part of a friendly, welcoming team;
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Develop your skills and competencies;
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Be able to access relevant training, including safeguarding training.
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Be able to obtain a reference from us relating to your placement after 3 months’ regular volunteering
To Apply:
Successful applicants will have an informal meeting with a member of the CARAS learning staff team and a community member. These meetings will be on a rolling basis so apply ASAP!
All volunteers must complete an enhanced DBS check for working with young people and attend training with us before starting. You will also receive training and support relevant to your specific role.
Registered Charity
6 - 10
We provide firm foundations for new-arrival asylum seekers to build happy and successful lives.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Thank you for your interest in volunteering with VoiceAbility,
About VoiceAbility
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
Why Volunteer with VoiceAbility
Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued. The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way!
We ask for a minimum commitment of just 3 hours per week, but you’re welcome to volunteer for more if you’d like. Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board!
Relevant Person’s Representative (RPR) Support Volunteer
People in care homes should have a voice to communicate their needs wishes and wants. Some people need support with this, but don’t have friends and family available to assist them. This means they’re entitled to have support from an RPR and volunteer, who are there to make sure they get the care they deserve. Your role as an RPR Support Volunteer is to collaborate with the VoiceAbility RPR to make sure a person’s views are listened to when decisions are made about their care.
As a RPR support volunteer, you might:
- As an RPR Support Volunteer you might:
- Visit people in their care home, to make sure they’re getting the right care and support
- Talk with them about their feelings, thoughts and wishes
- Raise concerns
- Keep detailed notes and records
- Make a real difference to someone’s life
Hospital Visitor Volunteer
Hospital Visitor volunteers visit hospital settings to ensure that people detained under the Mental Health Act are aware that they have a legal right to an IMHA qualified advocate. The volunteers are instrumental in ensuring that clients get access to an advocate and can also support the work that advocates undertake.
As a hospital volunteer, you might:
- hold drop-in sessions
- attend events and ward meetings at local facilities
- share information
- assist people to request advocacy support by completing a form online or calling our contact centre
All volunteering will take place Monday to Friday between 09:00 and 17:00. You will need to be over 18 years old and be living in the UK. Please note that there is no opportunity to volunteer at weekends or in the evening.
Safeguarding Commitment Statement
VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice.
ED&I Statement
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the Volunteering team for further options.
To find out more click “Apply Now”.
The client requests no contact from agencies or media sales.
Thank you!
Trustee Opportunity at Citizens Advice
Citizens Advice South Lincolnshire is seeking new trustees to help shape the future of our high-performing advice charity.
With offices in Grantham, Spalding and Stamford, plus outreach centres across the region, we support a population of 225,000 people. Last year, we helped 14,000 clients with 60,000 issues and secured over £7 million of additional income for them. We are here for everyone to help people move on with their lives.
As a trustee, you’d join a well-known, respected charity, influence strategy, strengthen governance and contribute to meaningful change. This is an opportunity to share your expertise with other professional, dedicated trustees, gain valuable experience, build on your leadership and strategy skills, and increase your employability. Prior Board experience is not required.
We welcome expertise in digital media, finance, fundraising, HR, IT, law, marketing, PR, risk management, senior management, local government, or strategy.
What do you need to become a trustee?
Trustees don’t need specific qualifications, but we expect all trustees to have six core skills:
● Insight into the organisation: considering CASL’s objects and its public benefit strategically
● Challenging constructively: clarifying facts; stimulating thought
● Analysing issues: being objective; evaluating risks; using evidence; planning ahead
● Weighing up opinions: using evidence; balancing long- and shortterm; prioritising value
● Interpersonal skills: communicating clearly; listening actively; supporting a healthy culture
● Confidence and self-awareness: collaborating with others; treating everyone with respect.
The Board also values specialist skills as assets among its members:
● experience or qualifications in:
‣ business or charity leadership
‣ equity, diversity and inclusion
‣ facilitation
‣ finance and accountancy
‣ human resources
‣ IT, AI or digital media
‣ law or governance
‣ local government
‣ marketing, PR or communications
‣ risk management, or
‣ strategy development
● past experience as a client or service user of this (or a similar) organisation
● a track record of charitable fundraising, or
● being an effective chair.
Finally, competent trustees should have these six personal qualities to some extent, and demonstrate them in their behaviours:
● Committed - motivated, dedicated, persevering; plays an active role.
● Responsible - accountable, independent, reliable; accepts collective responsibility.
● Trustworthy - ethical, principled; is a critical friend and focuses on continuous improvement.
● Collaborative - team-oriented, approachable; builds relationships and seeks consensus.
● Confident - independent; contributes constructively and expresses opinions courageously.
● Thoughtful - curious, adaptable, open-minded; appropriately challenges the status quo
Please see the attached Information Pack for the Trustee Role Description and how to apply.
Also attached is the Trustee Application Pack and Trustee Recruitment Advert
The client requests no contact from agencies or media sales.
Thank you!
Inclusive Boards is delighted to support Health Sciences University in their search for two Independent Governors.
Health Sciences University (HSU) stands at the forefront of health and care education, research, leadership and practice. Formed in July 2024 through the merger of AECC University College and the University College of Osteopathy, HSU brings together a proud legacy of innovation and global leadership in health education, spanning over a century.
With a diverse community of around 2,500 students and over 400 staff, HSU offers more than 30 courses across allied health, sport and exercise sciences, psychology and mental health, chiropractic, osteopathy, and healthcare leadership and management. HSU’s commitment to lifelong learning is reflected in their growing portfolio of apprenticeships, accredited CPD, and masterclasses, supporting the health and care workforce across the UK and internationally.
This is a unique opportunity to contribute to the strategic direction and governance of our university, ensuring we continue to thrive in a rapidly changing higher education landscape.
About the Governor Opportunities:
We are seeking to appoint two new Independent Governors who have significant senior level expertise in finance, accountancy and risk. In addition to their Board roles, candidates will join either our Finance and Performance Committee or our Audit and Risk Committee as a result of existing members retiring at the end of their terms of office.
We anticipate that to demonstrate the required competencies for the role, suitable candidates will have experience of
- Working at a senior level in a complex, regulated environment with multiple stakeholders and
- Hold a professional financial qualification such as CIMA, ACCA and ACA (ICAEW)
Candidates will:
- Provide strategic oversight into how the University can strengthen its long-term financial resilience and prepare effectively for future opportunities and risks.
- Help the Board to critique and articulate the commercial value and strategic implications of potential growth, capital investment appraisals, diversification opportunities, mergers and acquisitions.
- Maintain a strategic perspective while interrogating risk management processes, decision making and financial assumptions.
- Contribute to the development of institutional strategy and provide informed oversight of progress against agreed objectives and measures of performance.
- Demonstrate a genuine commitment to the University’s vision, mission and values and the wider social purpose of health sciences education and clinical services.
