Childhood volunteer roles

Recruitment Manager – Volunteer Role

About Make A Smile

Make A Smile is a UK charity dedicated to bringing joy, play, and magical experiences to children facing illness, disability, or disadvantage. Volunteers dress as beloved characters and deliver uplifting activities, from hospital visits and care‑centre sessions to arts, crafts, stories, and games - ensuring every child gets the chance to enjoy their childhood. Our Trustees and Central Officers ensure the charity runs smoothly across the UK, helping us “bring smiles to the faces of so many children.”

About The Role

The Recruitment Manager leads and oversees volunteer recruitment across all Make A Smile chapters. You will support Chapter Recruitment Officers, run central recruitment activities, and ensure volunteers can progress smoothly from first hearing about the charity to becoming fully qualified and ready to attend events.

Key Responsibilities

You will play a strategic and hands‑on role in growing the charity’s volunteer base. Responsibilities include:

● Overseeing the full volunteer journey - from first contact to becoming “Qualified” and event‑ready.

● Providing guidance, training, and ongoing support to Chapter Recruitment Officers.

● Ensuring Recruitment Officers run effective Introduction Training sessions, recruitment fairs, and outreach activities.

● Identifying barriers that prevent volunteers from getting involved and working to reduce them.

● Ensuring each chapter completes its Widening Access plan and implements inclusive recruitment practices.

● Working closely with the Safeguarding Officer to support DBS checks and ensure Recruitment Officers can run DBS clinics correctly.

● Maintaining and improving the Introduction Training slides and ensuring content remains high‑quality and up to date.

● Running a monthly online central Introduction Training session and advertising it across chapters and social media.

● Proactively seeking new recruitment opportunities, including volunteering platforms, fairs, and partnerships.

● Supporting and overseeing the Widening Participation (WP) Officer, who recruits 16–18‑year‑old volunteers.

● Collaborating with the PR Officer and Conference Officer to raise awareness and attend recruitment events.

● Reporting recruitment challenges, barriers, and chapter needs at monthly Charity Leadership Meetings.

Skills and Qualities We’re Looking For

This role suits someone energetic, organised, and passionate about helping people get involved. You’ll thrive if you bring:

● Strong communication and people‑engagement skills.

● Confidence in motivating and supporting volunteers.

● A proactive, solution‑focused mindset.

● Creativity in finding new recruitment opportunities.

● The ability to manage multiple chapters and keep track of progress.

● Professionalism, dedication, and alignment with Make A Smile’s ethos (“Act in the best interests of Make a Smile… Enjoy it!”).

Experience in recruitment is helpful but not essential - enthusiasm and commitment matter most.

Time Commitment

Recruitment Managers are expected to contribute around 4 hours per week, including supporting chapters, running central training, and attending monthly Charity Leadership Meetings.

Training and Support

You will receive:

● Full Trustee Training (online).

● A comprehensive handover and access to all systems (OneDrive, Simvoly, WhatsApp communities).

● Guidance from the Chair, Safeguarding Officer, and fellow Trustees.

● Access to recruitment guides, training materials, and templates.

● Opportunities for personal development through CPD and charity‑funded training.

What You’ll Gain

● Experience leading recruitment across a national charity.

● Skills in volunteer engagement, training delivery, and inclusive recruitment.

● Leadership experience supporting multiple chapter teams.

● The chance to shape the volunteer experience and strengthen the charity’s impact.

● The joy of helping new volunteers join a community that brings magic to children.

Safeguarding and Eligibility

Recruitment Managers must act in line with charity standards, including professionalism, confidentiality, and reliability. You must be able to attend monthly meetings and engage actively in communication channels. A DBS check may be required depending on involvement with events.

How to Apply

To express your interest, please send a CV along with a short message outlining your experience, interest in recruitment, and why you’d like to support Make A Smile.

We welcome applicants from all backgrounds who share our passion for helping children smile.

Job description

Are you driven by purpose over profit, and motivated to use data to strengthen accountability rather than chase vanity metrics?

Tell My Truth and Shame the Devil C.I.C. is seeking a Founding Volunteer Analytics & Performance Officer to design and oversee the ethical performance framework that will guide our digital decision-making.

This is not a corporate analytics role.
It is an impact and accountability role.

Our C.I.C. exists to confront and expose the realities of childhood sexual abuse (CSA), centre survivor truth and accountability, support young people into economic empowerment, and build community-owned, open-source systems that serve people rather than capital.

We are:

• Values-led

• Anti-capitalist

• Community-driven

• Decentralised by design

We are not here to analyse data for growth alone. We are here to use insight ethically — to understand impact, protect trust, and ensure our digital activity serves people, safeguarding, and long-term community power.

This role offers the opportunity to build a performance system that reflects values, not just numbers.

About the Role

As our Founding Analytics & Performance Officer, you will design, coordinate, and maintain the C.I.C.’s digital performance and reporting systems during the build and early growth phase.

You will not inherit a finished analytics framework.
You will help build one that reflects our values.

Your work will ensure that data strengthens strategic decision-making across content, fundraising, and community engagement — while protecting confidentiality, dignity, and safeguarding standards.

This role requires both analytical rigour and ethical awareness. You must be comfortable interpreting data, communicating insight clearly to non-technical stakeholders, and ensuring responsible handling of sensitive information.

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Practical experience working with digital analytics or performance reporting at organisational or project level.

• Experience using and interpreting analytics tools such as:

  • Website analytics platforms (e.g. Google Analytics or equivalent)

  • Social media insights

  • Dashboards, spreadsheets, or reporting tools

• Ability to track, analyse, and report on key performance indicators including engagement, reach, conversions, and sign-ups.

• Ability to translate data into clear, practical insight for non-technical stakeholders.

• Strong attention to detail and commitment to data accuracy and integrity.

• Experience handling data responsibly, including awareness of confidentiality and ethical data use.

• Working knowledge of UK GDPR principles as they apply to digital performance data.

• Ability to manage multiple data sources and reporting requirements simultaneously.

• Confidence supporting teams with insight and recommendations without creating dependency.

• Equivalent professional or voluntary experience accepted.

Desirable / Can Be Developed

• Experience working in non-profit, CIC, or community-led organisations.

• Experience analysing social impact, engagement, or community behaviour data.

• Familiarity with ethical data practices and safeguarding-led environments.

• Experience supporting fundraising, donor engagement, or campaign analytics.

• Basic understanding of digital marketing and online campaign performance measurement.

Qualifications

Formal qualifications are not required.
Equivalent practical experience in analytics and performance management is highly valued.

Main Responsibilities / Key Duties

• Design, coordinate, and oversee the C.I.C.’s digital performance and analytics framework during the build and early growth phase.

• Develop and maintain a coherent performance measurement approach that supports strategic decision-making across teams.

• Ensure analytics practices reflect real organisational goals and values rather than vanity metrics.

• Establish consistent data collection and reporting standards across platforms.

• Oversee appropriate use of analytics and reporting tools.

• Apply UK GDPR principles including data minimisation, accuracy, and appropriate retention.

• Implement controls for sensitive data, including donor, supporter, and community engagement information.

• Ensure performance reporting remains accessible and understandable for volunteers with varied technical confidence.

• Work closely with Safeguarding, Fundraising, and Digital teams to ensure lawful and ethical use of performance data.

• Provide regular insight and recommendations to leadership.

• Help design the long-term analytics and reporting model for the C.I.C.

• Support transition planning from volunteer-led reporting systems to future funded roles.

What You Gain

• Founding-level experience in analytics and performance management.

• Strategic insight into values-led, community-based performance measurement.

• Leadership exposure in managing sensitive data responsibly.

• Direct contribution to C.I.C. sustainability and long-term impact.

• Priority consideration for future paid roles as the C.I.C. scales.

This Role Is Not Suitable If You:

• Prefer low-responsibility volunteer work.

• Avoid handling sensitive data or detailed reporting.

• Are seeking immediate paid employment.

• Are uncomfortable applying analysis to strategic decision-making.

Important to Be Clear

• This is a volunteer role during the C.I.C.’s build phase.

• It carries real responsibility for data integrity and ethical reporting.

• Formal qualifications are not required, but equivalent experience is essential.

Next Steps

Shortlisted applicants will be invited to:

• A values-led conversation

• A practical discussion about performance insight, ethical data use, and decision-making

If you believe that data should guide responsibility, accountability, and impact — not just growth — this role is for you.

Job description

Are you driven by purpose over profit, and motivated to design ethical digital systems that connect awareness to meaningful action?

Tell My Truth and Shame the Devil C.I.C. is seeking a Founding Volunteer Marketing Automation & Funnel Specialistto help architect the responsible digital infrastructure that supports our growth.

This is not a high-pressure sales automation role.
It is ethical systems design.

Our C.I.C. exists to confront and expose the realities of childhood sexual abuse (CSA), centre survivor truth and accountability, support young people into economic empowerment, and build community-owned, open-source systems that serve people rather than capital.

We are:

• Values-led

• Anti-capitalist

• Community-driven

• Decentralised by design

We are not here to produce promotional content for clicks alone. We are here to communicate truth responsibly — building trust, inviting participation, and ensuring survivor-centred work is represented with dignity and care.

This role offers the opportunity to help design how a movement grows — responsibly and sustainably.

About the Role

As our Founding Marketing Automation & Funnel Specialist, you will design and maintain the ethical digital workflows that connect campaigns, content, and community engagement.

You will not inherit a finished digital system.
You will help architect it.

Your work will ensure that automation supports participation rather than pressures it. You will design structured, logic-based workflows that guide volunteers, donors, members, and supporters through respectful, safeguarding-aligned digital journeys.

This role blends technical configuration with strategic thinking. You must be comfortable building systems, analysing performance, documenting processes, and collaborating with marketing and leadership teams.

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Experience or strong working knowledge of CRM and marketing automation platforms.

• Understanding of digital funnels and lifecycle journeys.

• Ability to design structured, logic-based workflows (triggers, conditions, segmentation).

• Experience integrating digital systems (email, forms, website, CRM, databases).

• Understanding of digital performance metrics (conversion, retention, engagement rates).

• Ability to document systems clearly and transparently.

• Confidence troubleshooting and improving technical workflows.

• Willingness to work within safeguarding, GDPR, and ethical data frameworks.

• Ability to collaborate with copywriters, analysts, and campaign leads.

• Equivalent professional or voluntary experience accepted.

Desirable / Can Be Developed

• Experience working in non-profit, CIC, or community-led organisations.

• Experience supporting fundraising or awareness campaigns.

• Familiarity with retention, lifecycle, or supporter journey design.

• Experience using tools such as Mailchimp, ActiveCampaign, HubSpot, Zapier, Salesforce, etc.

• Ability to analyse performance data and adjust workflows strategically.

Qualifications

Formal qualifications are not required.
Equivalent practical experience in marketing automation or funnel systems is highly valued.

Main Responsibilities / Key Duties

• Design, develop, and maintain automated workflows linking campaigns, email systems, forms, and databases.

• Build digital funnels supporting volunteering, fundraising, membership, and community participation.

• Develop logic-based journeys including triggers, segmentation, and conditional pathways.

• Integrate platforms across website, CRM, email systems, and content tools.

• Collaborate with copywriters and campaign teams to align messaging with workflow structure.

• Monitor and evaluate funnel performance using agreed metrics.

• Optimise supporter journeys based on behavioural data and feedback.

• Ensure compliance with GDPR, safeguarding, and consent standards.

• Document workflows clearly and maintain structured systems records.

• Identify inefficiencies and recommend structural improvements.

• Support A/B testing and performance experimentation.

• Flag potential data protection or reputational risks.

• Contribute to building scalable, decentralised digital infrastructure.

• Help define and uphold ethical automation principles within the C.I.C.

What You Gain

• Founding-level experience in ethical marketing automation and systems architecture.

• Leadership exposure in responsible data and infrastructure design.

• Opportunity to build scalable digital systems from the ground up.

• Direct contribution to fundraising sustainability and community growth.

• Cross-functional experience across digital marketing and operational strategy.

• Priority consideration for future paid roles as the C.I.C. scales.

This Role Is Not Suitable If You:

• Prefer low-responsibility or short-term volunteering.

• Are uncomfortable working within safeguarding and trauma-informed frameworks.

• Prefer not to document or maintain systems.

• Dislike collaboration or structured processes.

Next Steps

Shortlisted applicants will be invited to:

• A values-led conversation

• A practical discussion about automation systems and funnel design

If you understand that automation must serve dignity before efficiency, and that data must never compromise trust, we want to hear from you.

• Are seeking purely commercial automation or aggressive sales optimisation work.

Job description

Are you driven by purpose over profit, and motivated to build communication systems rooted in trust rather than pressure?

Tell My Truth and Shame the Devil C.I.C. is seeking a Founding Volunteer Email Marketing & Retention Manager to design and manage the ethical communication journeys that sustain our community over time.

This is not a sales funnel role.
It is a trust and continuity role.

Our C.I.C. exists to confront and expose the realities of childhood sexual abuse (CSA), centre survivor truth and accountability, support young people into economic empowerment, and build community-owned, open-source systems that serve people rather than capital.

We are:

• Values-led

• Anti-capitalist

• Community-driven

• Decentralised by design

We are not here to produce promotional content for clicks alone. We are here to communicate truth responsibly — building trust, inviting participation, and ensuring survivor-centred work is represented with care and dignity.

This role offers the opportunity to design how a movement stays connected over time.

About the Role

As our Founding Email Marketing & Retention Manager, you will design, manage, and maintain structured email communication systems that support supporter engagement, donor retention, volunteer involvement, and long-term community growth during our build phase.

You will not inherit a finished email system.
You will help shape and define it.

Your work will ensure that everyone who connects with the C.I.C. feels informed, respected, and valued. You will build thoughtful communication journeys that prioritise safeguarding, consent, and relationship-building over transactional messaging.

This role blends strategic thinking with hands-on campaign delivery. You must be comfortable designing journeys, analysing engagement data, collaborating with content teams, and maintaining responsible data practices.

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Experience or strong working knowledge of email marketing or digital communications.

• Familiarity with email platforms or CRM systems such as MailerLite, Mailchimp, or similar tools.

• Ability to design and manage structured communication journeys.

• Experience creating or supporting email content for supporters, donors, volunteers, or members.

• Understanding of how tone, timing, and frequency affect trust and engagement.

• Basic awareness of digital performance metrics including open rates, click-through rates, and engagement trends.

• Ability to segment audiences to ensure relevant and appropriate messaging.

• Willingness to work within trauma-informed, safeguarding, and ethical communication frameworks.

• Understanding of data protection and GDPR principles.

• Ability to collaborate with copywriters, campaign teams, and analysts.

• Equivalent professional or voluntary experience accepted.

Desirable / Can Be Developed

• Experience working in non-profit, CIC, or community-led organisations.

• Experience supporting fundraising or awareness campaigns.

• Familiarity with retention, lifecycle, or supporter journey design.

• Experience working in safeguarding-led environments.

• Ability to adjust strategy based on performance data and feedback.

Qualifications

Formal qualifications are not required.
Equivalent practical experience in email marketing and retention management is highly valued.

Main Responsibilities / Key Duties

• Design and manage email communication flows for supporters, donors, volunteers, and members.

• Create structured communication journeys including welcome sequences, campaign updates, impact reports, and calls to action.

• Support fundraising and campaign communications through coordinated email messaging.

• Segment audiences to ensure messaging is relevant, respectful, and appropriate.

• Work with copywriters and campaign teams to develop ethical, trauma-aware email content.

• Monitor email performance metrics including open rates and click-through rates.

• Analyse engagement trends and adjust strategy accordingly.

• Maintain accurate mailing lists, consent records, and strong data hygiene practices.

• Ensure all email communications comply with GDPR and data protection requirements.

• Support the design of long-term supporter relationship and retention systems.

• Contribute to building scalable communication processes not dependent on single individuals.

• Flag safeguarding, ethical, or data-related risks promptly.

What You Gain

• Founding-level experience in email marketing and retention strategy.

• Strategic insight into community-based communication systems.

• Leadership exposure in managing sensitive information and responsible reporting.

• Direct contribution to C.I.C. sustainability and long-term impact.

• Opportunity to build an email marketing and retention system for a movement.

• Priority consideration for future paid roles as the C.I.C. scales.

This Role Is Not Suitable If You:

• Prefer low-responsibility volunteer work.

• Are uncomfortable engaging with sensitive or serious subject matter.

• Are seeking short-term or one-off creative tasks.

• Prefer working without collaboration, feedback, or safeguarding frameworks.

• Are unwilling to follow data protection and ethical communication standards.

Next Steps

Shortlisted applicants will be invited to:

• A values-led conversation

• A practical discussion about email marketing and retention management

If you understand that communication is not about frequency, but about trust, and that retention is built on care, not pressure. We want to hear from you.

About ReachOut

ReachOut is a national youth development charity and a strategic partner for schools. Through collective mentoring and engaging activities, we build socio-emotional skills that transform outcomes for young people constrained by circumstance.

Role of a Trustee

Our Board of trustees have shared responsibility for the overall governance, financial health and strategic direction of the charity, developing its organisational aims, objectives and goals in accordance with the governing document, legal and regulatory guidelines.

In addition to the statutory duties, each Trustee uses their specific skills, knowledge and experience to help the Board of Trustees reach sound decisions and support the Chief Executive and Senior Management Team in delivering the charity’s mission.

As a Trustee of ReachOut, you will have the opportunity to help govern an ambitious organisation, knowing that your time will contribute to helping young people, who may not have the same advantages as others, develop the social and emotional skills and opportunities they need to thrive.

Who are we looking for?

We are interested in individuals with any of the below expertise:

• Senior Leaders or Head Teachers from Schools or Multi Academy Trusts
• Research, Monitoring & Evaluation
• Senior Leadership within a Corporate Environment
• Lived Experience aligned to the challenges faced by the young people we are here for

Person Specification

• Enthusiasm for ReachOut’s vision and mission.
• Understanding of the legal duties, responsibilities and liabilities of trusteeship in the UK charity sector.
• Able to demonstrate strategic vision and think creatively.
• Willing to speak their mind and exercise independent judgement, whilst operating with tact and diplomacy.
• Ability to work with others in a way that supports positive board dynamics.
• Ability to represent the organisation credibly externally.
•  Availability and commitment to perform the role and dedicate the time required to fulfil the role.

Important Information

• This is a voluntary position, but reasonable expenses are reimbursed.
• ReachOut board meetings are held in-person in London, online if necessary.
• The overall time commitment for a Trustee is expected to be around 30 hours per annum. There are four full board meetings a year that last approx. 2 hours, outside regular office hours. Meetings are held on weekday evenings.

How to Apply

• Please visit our website for more information and how to apply
• Deadline: 9am 16th March 2026

Our commitment to equity, diversity and inclusion

ReachOut is committed to being an inclusive and diverse organisation. We actively welcome applications from people of all ethnicities, ages, religious beliefs, gender identities, sexual orientations, and any other protected characteristics, to provide a diverse range of experiences, ideas, and insights into our work.We understand the importance of having trustees and committee members that reflect the backgrounds and experiences of the communities we serve. More than half of the young people we work with are from Black Caribbean, Black African, Bangladeshi, and Turkish backgrounds, so if you are from these ethnic groups, we would particularly appreciate receiving your applications.

Working Chance is a unique, pioneering, award-winning national charity that supports women with criminal convictions into employment. We support women to create independent purposeful lives through helping them to build careers, we break cycles of reoffending and we inspire employers to embrace inclusive hiring.

This is an exciting time for Working Chance as we start developing our new three-year strategy which will come into effect from 1 September. The new strategy will see us taking an ever bolder stance on speaking up for women with convictions, solidifying our position as a thought leader on how to improve the employment rate of these women, and moving into providing consultancy for employers seeking our guidance and input on their recruitment and employment practices.

We are looking for an inspiring and committed Chair of Trustees to lead our Board at this exciting point in our development. This is a unique opportunity to shape the strategic direction of a highly respected and impactful charity, while championing a mission that addresses inequality, social justice and economic inclusion.

As Chair, you will work closely with the Chief Executive and fellow trustees to ensure strong governance, clear strategic focus, effective oversight and financial sustainability, while acting as an ambassador for Working Chance and its values. Download the Appointment Brief to learn all about the role, the charity and the recruitment process, and if you think you might be the person we’re looking for, we’d love to hear from you.

Closing date: 9am on Monday 16 March