Communications volunteer roles

"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".

QuilomboUK is looking for a PR & Marketing Assistant, who would love to join a growing organization. Quilombo UK works with the objective to promote different arts, sports, and cultures to encourage an intercultural understanding between different communities and societies; To promote cultural awareness in the community and educate, regardless of nationality or origin, about race diversity and mutual respect; To promote good health and wellbeing; and run a community organisation with a strong focus on individuals, the community and society.

This role offers a great opportunity for the right person who is looking to; gain experience in marketing; develop their skills and management experience; or just simply ‘give something back to their community’. The role provides you flexibility and autonomy at work. Where necessary specific training will also be provided to help you develop and grow your skill set.

As a PR & Marketing Assistant at Quilombo UK, you will play a vital role in providing general marketing support while actively engaging in various marketing tasks to contribute to the overall success of our initiatives. This position offers opportunities for personal and professional development within the different units of Marketing, including Social Media, Images, Video, and Website. Your responsibilities will encompass a wide range of tasks, from data collection and report compilation to active participation in campaign organization and development. You will also be actively contributing to real-life marketing projects and playing a key role in planning, developing, and implementing effective marketing strategies. This role requires a proactive and creative individual who will promote our organization through various channels, manage social media presence, contribute to innovative marketing programs, and engage in comprehensive market research.

This role is perfect for an enthusiastic and creative individual who is eager to gain hands-on experience in various aspects of marketing, from strategic planning to social media management.

Main tasks:

• Working on real life marketing projects

• Planning, developing and implementing marketing strategies.

• Promote the organisation through Social Media channels , and through maintaining and updating information about the organisation. 

• Managing the organisation’s social media pages by posting updates and responding to comments and messages

• Submitting ideas for marketing programmes/campaigns designed to enhance and grow the company’s brand

• Organising marketing campaigns

• Creating, organising and delivering presentations 

• Conducting market research and analysing participants’ reports, questionnaires and surveys. 

• Using social media and website analytics to find out the effectiveness of ongoing campaigns and understand the way users interact with the site and social media posts. 

• Contribute to staff meetings, and other internal meetings with views and suggestions.

• Analyze information to provide actionable insights and recommendations to the Directors

• Receive and interpret briefings from the Directors, ensuring a comprehensive understanding of organizational objectives

• Develop and deliver clear and concise communication to internal and external stakeholders

• Translate briefings into actionable outcomes, coordinating with various teams and individuals

·

Training and support available:

• Social media

• Canvas

Skills:

Essential

• Strong written and verbal communication skills.

• Attention to detail

• Flexibility and willingness to learn new skills

• Problem-solving, planning and creative-thinking skills

• Time management and prioritisation abilities

• Tactical understanding of all primary social media platforms

• Knowledge and understanding of online and offline marketing tactics

• Good Teamworking skills

• Strong organisational skills

• Numerical skills, which includes analysing and compiling spreadsheets

• Social Media skills.

• Office based skills (Word, Excel, PowerPoint)

• Adheres to the organisation’s key objectives 

• Delivering quality work in a timely manner

• Self-driven

• Ability to multi-task and adhere to deadlines

Desirable

• Committed to working with the community with a passion for helping others less fortunate. QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

• Good Knowledge of market research techniques and database

• Previous experience working in an office environment, dealing with administrative tasks or using a product database.

When needed:

Willing to volunteer at least 12 hours a week, for a duration of 16 weeks as part of a Personal Development Program (PDP).

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

About Quilombo UK

Quilombo UK is a social justice organisation dedicated to inspiring individuals to "See, Think, Behave and Speak Differently" about equality, diversity, and inclusion. We create engaging experiences—ranging from our Beyond Bias training to our "Voices for All" podcasts—that raise awareness and empower unheard voices within our diverse communities.

Production plays a critical role in our Professional Development Programme (PDP) and Enhanced Professional Development Programme (ePDP). As Head of Department, you will lead the creation of high-quality media assets that document the learner journey, showcase professional growth, and provide the visual and auditory evidence required to bridge employment gaps for career changers and newcomers to the UK. This is a unique opportunity to deliver tangible community impact by ensuring our participants have the professional media presence needed to tackle discrimination in the job market.

Operations Manager of Department (Production)

The Opportunity

This position offers a significant career step-up, providing experience in managing end-to-end media operations—spanning pre-production planning to post-production delivery—within a social justice framework. In this Operation Manager capacity, you will gain the leadership credentials and strategic oversight necessary to advance your professional trajectory while ensuring our storytelling is technically seamless and emotionally resonant.

Role Purpose

The Operations Manager of Department (Production) sits between Directors and Managers, turning high-level media objectives (such as podcasts, documentaries, or training videos) into clear, deliverable department plans. You own the direction, technical structure, and delivery control of the Production department to ensure pace, reliability, and high-quality output.

Key Responsibilities

• Strategic Planning: Turning Director objectives into practical production schedules, covering both pre-production (storyboarding, scripting, logistics) and post-production (editing, sound design, colour grading).

• Manager Leadership: Coaching Production Managers to run projects effectively, ensuring all media assets are tracked and visible in MeisterTask.

• Assurance & Rework Control: Reducing technical rework by improving initial brief clarity and ensuring time is built into plans for iterative reviews.

• Director Reporting: Providing weekly reports on production milestones, WIP, and technical risks, offering clear recommendations for strategic choices.

• Culture & Standards: Ensuring the department aligns with Quilombo UK’s communication standards and maintains a professional environment for all contributors.

Additional Professional Benefits

• Career Development: A full CV and profile review conducted by our Talent Acquisition and Learning & Development teams.

• Operational Support: Access to the services of the Legal, HR, PR, and Graphic Design teams for up to 10 hours per month for professional or departmental support.

• Proactive Recruitment: Use of the Talent Acquisition team to actively search out new roles and opportunities via industry portals and LinkedIn.

Financial Incentives: Profit Sharing & Commission

• Project Commission: To recognise the transition toward paid work, a commission structure is in place for any paid work carried out.

• Head of Department Share: The Ops Mgr receives a 15% share of the commission for work carried out. This percentage is shared between all individuals at the Ops Mgr level working on a specific task.

• Business Development Bonus: If work is brought in by the Ops Mgr (rather than a Quilombo UK director), the Ops Mgr will receive an additional 10% commission on top of their standard share.

• Payment Terms: Commission is paid upon project completion and after payment is received from the client.

Requirements

• Proven experience in media production management (Pre and Post Production).

• A portfolio of video, audio, or multimedia projects / CV.

• Familiarity with production software (such as Adobe Premiere Pro, After Effects, Audition, or DaVinci Resolve).

• Flexibility and openness to work on a variety of tasks across different media formats.

• Focused, organised, and able to prioritise and execute production workflows independently.

• To show professionalism at all levels and in all environments.

• Strong team player with a focus on collaborative storytelling.

• A keen eye for technical detail and aesthetic consistency.

• Excellent communication skills.

• Degree in Media Production, Film, or a related field is a plus.

• This is a 100% remote-only position.

Desirable

• Committed to working with the community with a passion for helping others less fortunate.

Selection Process

• Informal interview.

• Requirement of two professional references.

About Us

The Beacon Project is a community-focused programme providing confidential advice, connection, and learning opportunities for residents in the World’s End area. Through weekly coffee mornings, group sessions, and a befriending service that matches individuals with friendly Connectors for regular meet-ups, Beacon helps reduce isolation and build meaningful local relationships. We also offer free, practical support on issues such as benefits and housing, helping people understand their options and access the advice they need. The programme is delivered as a partnership between Family Friends and Nucleus Legal Advice Centre.

About the Role

As a Legal Advice Volunteer, you will be the first point of contact for many of our clients, providing a welcoming and professional service while supporting our advice team. You will play an important role in helping people access the advice and support they need, while gaining valuable experience in legal advice and community engagement.

This is an excellent opportunity for someone interested in legal advice, social justice, policy, or community development who wants to gain practical experience while making a meaningful difference.

Key Responsibilities

• Carry out initial triage to assess advice needs and, where appropriate, signpost clients to relevant services.

• Analyse information from advice cases to identify recurring issues and patterns affecting residents.

• Assist clients in completing income and expenditure forms and budgeting plans.

• Help gather evidence from client experiences to support service improvement and advocacy.

• Support projects and campaigns focused on digital inclusion, accessibility, and reducing barriers to online services

• Support the delivery of drop-in advice sessions.

• Complete benefit checks and applications.

• Work collaboratively with staff, volunteers, and community partners to achieve shared objectives.

Equality, Diversity and Inclusion

The Beacon Project is committed to Equality, Diversity and Inclusion. We are committed to creating an inclusive environment where everyone is treated with dignity, respect and fairness. We welcome applications from people of all backgrounds, identities and experiences. We are committed to making reasonable adjustments throughout the recruitment process and during volunteering to ensure everyone has the opportunity to contribute and thrive.

We believe that a diverse team helps us better serve the residents of World's End Estate and strengthens our work within the community.

Expenses

We want volunteering with us to be accessible to everyone. Reasonable travel and food expenses will be reimbursed. Further information on claiming expenses will be provided during the interview stage.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

About This Role

Location: Remote

Commitment: Part-time volunteer, pro bono role

Contribution Requirements: Minimum 10–15 hours per week; minimum 3-month commitment

Professional Volunteering

Professional volunteering is skills-based service performed with the same reliability, accountability, and quality expected in a paid professional role. Volunteers are core contributors whose work directly supports our mission of global compassion, collaboration, and action. Expectations include consistent weekly availability, timely communication, ownership and follow-through on assigned work, participation in team meetings, and alignment with our values and processes.

About Solution Community:

Solution Community is an international 501(c)(3) non-profit organization, pioneering an innovative social platform dedicated to enabling actionable change. With volunteers from over 70 countries, we are a testament to the power of global collaboration. Our team members bring experiences from some of the world’s most successful companies, including Apple, Toyota, Google, Netflix, Walmart, Meta, and many others, creating a rich tapestry of knowledge and passion.

Our Mission:

To foster a global community of compassion, uniting individuals and organizations to solve the world’s social problems. We are the bridge that connects non-profits, businesses, philanthropists, and volunteers, empowering them to create meaningful change for current and future generations.

Our Vision:

Imagine a world where every person has the opportunity to thrive - a world united by collaboration, compassion, and action. At Solution Community, we are turning that vision into reality, driving transformative change that reshapes the future.

Position Overview

As our Google Ad Grants Specialist, you will play a critical role in expanding the reach of Solution Community's mission through strategic management of our Google Ad Grants account. Leveraging up to $10,000 per month in Google Search advertising, you will help connect volunteers, nonprofit partners, donors, philanthropists, and changemakers with our global community and initiatives.

What Will You Do?

• Manage Google Ad Grants Campaigns: Create, monitor, and optimize search campaigns utilizing our $10,000/month Google Ad Grants budget.
• Increase Mission Visibility: Develop keyword strategies and compelling ad copy that drive awareness, engagement, volunteer recruitment, nonprofit partnerships, and donor interest.
• Optimize Performance: Monitor campaign metrics including impressions, click-through rates, conversions, and quality scores to maximize impact and maintain grant compliance.
• Ensure Grant Compliance: Maintain adherence to Google Ad Grants policies and best practices to keep the account active and performing effectively.
• Conduct Keyword Research: Identify high-impact search opportunities that align with our mission, programs, and global initiatives.
• Analyze and Report Results: Track performance and provide recommendations that improve campaign effectiveness and organizational reach.

Who Are We Looking For?

• Mission-Driven Professionals: You are passionate about using digital marketing to create meaningful social impact.
• Google Ads Enthusiasts: Experience with Google Ads or Google Ad Grants is preferred but not required. We welcome motivated learners who are eager to develop expertise.
• Analytical Thinkers: You enjoy interpreting data and using insights to improve campaign performance.
• Detail-Oriented Contributors: You understand the importance of compliance, optimization, and continuous improvement.
• Strong Communicators: You can work effectively with diverse, multicultural teams and translate campaign insights into actionable recommendations.

Preferred Qualifications

• Familiarity with Google Ads, Google Analytics, Google Tag Manager, or related digital marketing tools.
• Experience managing or supporting nonprofit Google Ad Grants accounts is a plus.
• Understanding of SEO, keyword research, landing page optimization, or conversion tracking is beneficial.
• Strong willingness to learn and contribute in a collaborative volunteer environment.

What We Offer

• Global collaboration with leaders and strategists from top global companies
• Meaningful impact on global causes and communities
• A vibrant, multicultural team spanning 70+ countries
• A supportive environment rooted in compassion, integrity, innovation, and collaboration
• Flexible work-life with full autonomy
• Opportunities for personal and professional growth
• A formal recommendation upon successful completion of your volunteer term.

About the Role Within Our Culture

At Solution Community, we value fostering a positive workplace where every member can contribute meaningfully. This is a volunteer, unpaid position designed for someone who is deeply committed to our mission and eager to help scale a values-driven organization. You’ll have the opportunity to shape a global people function, influence organizational culture, and leave a lasting impact on countless lives around the world.

Are you committed to delivering high-quality care? Do you have experience working as part of a multidisciplinary team?

As a County Lead of Greater Manchester, you will be part of the establishment of a County St John Council to oversee and guide volunteer Community Networks aims to create a structured and supportive framework that empowers volunteers to operate more effectively and efficiently. By providing strategic leadership, coordination, and oversight, the council ensures that volunteer efforts align with community needs and priorities while avoiding duplication of services.

St John has embarked on a journey to achieve the goal of ensuring that every community and young person across the country is first aid confident.

We are looking for a dynamic and collaborative individual to take on the role of County Education and Volunteer Training Lead.

This is an exciting opportunity for someone with strong communication skills and a passion for supporting others to make a real difference in our county. As part of this role, you will work closely with the Networks Leadership teams and the County Leadership Team, collaborating on projects and sharing best practices to strengthen our volunteer community.

Key responsibilities include identifying training needs, developing and leading an enthusiastic county training team, and ensuring we deliver the volunteer courses required by the county.

You will have the chance to foster personal and professional growth by developing trainers, arranging regular county trainers' team meetings, and attending monthly council meetings.

This role is ideal for those with experience in leadership and volunteer management who are eager to contribute to a supportive environment. Your contributions will make a significant impact on our county’s volunteer development, and we truly appreciate your dedication to education and training. We encourage enthusiastic and committed individuals to apply and look forward to welcoming someone who is ready to help our team thrive.

We are looking for a leader with a passion for local volunteering and helping communities to inspire and support volunteers on this journey across your county

This will be a split role in the region,

The post will also interact with relevant Communities of Practice to share learning, advice and best practice

Assist Networks in writing and implementing effective community plans. - Ensure volunteer leaders follow the recruitment and onboarding processes. - Support volunteer leaders in delivering an effective welcome and induction process to ensure volunteers feel valued and prepared for their roles. - Contribute to the reward and recognition programme. - Ensure volunteer leaders follow the leavers process to provide a positive and supportive exit experience. - Facilitate internal training opportunities. - Actively promote and support free and paid education and engagement activities being delivered in communities and schools. - Actively promote and contribute to the success of national campaigns.

The closing date for this vacancy is the 13/09/2026

Interviews - Date, Time and Location to be advised

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

AD – USE PDF COPY

Lead Volunteer

Mind Retail

Role Profile

Located at

Shop Based

Department

Mind Retail 

Hours

Flexible – we value any time that you can give us, this can be a few hours, half days or full days. It’s important that within the time you give us, that you can meet all of the responsibilities of the role, outlined in the role profile.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

About the role

Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops. Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do.

Key tasks

Our Lead Volunteers are responsible for all of the following tasks:

· Opening, closing and managing the shop in the shop management team’s absence, which could include but not limited to:

o Setting up the till and cashing up at the end of the day

o Conducting a shop floor walk

o Conducting health & safety compliance checks, such as inputting information into our H&S system

o Checking shop emails and cascading key messages to the team

o Securing the shop

o Making sure housekeeping and cleaning is completed

· Works with the shop management team to meet sales targets and supports with ensuring that the volunteer team understand and are working to meet and exceed the agreed targets.

· Supports with ensuring the optimum price point for all stock items and promotional merchandise for seasoned and windowed themes, following the principles outlined in Mind Retail’s Pricing Guide

· Follows all company policies, shop standards and operating procedures and supports with the communication of these to other shop volunteers.

· Supports with the preparation and completion of shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures.

· Performs management till functions such as refunds.

· Provides direction and support to shop volunteers, following instructions from the shop management team.

· Supports with ensuring all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for our customers and colleagues.

· May support the shop management team with the recruitment of shop volunteers, planning volunteer cover and training.

Like our other volunteers, Lead Volunteers also support with the below key tasks:

· Supports with the presentation and maintenance of the highest standards of shop merchandising and visual layout.

· Supports with ensuring maximum stock availability through effective stock control and shop replenishment, adhering to Mind Retail’s merchandising guidelines.

· Actively promotes Gift Aid to maximise contributions from donations.

· Supports with the rotation, quality and replenishment of stock in order to maximise sales.

· Answering the shop telephone and taking messages from customers and our internal teams

· Ensures excellent shop standards at the end of the trading day and following closedown procedures

What you’ll gain from being a Lead Volunteer

· Experience working as part of, and leading, a diverse team

· Shop management and retail management experience

· Key holder experience

· Opportunity to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

About you

· Commitment to our values & behaviours

· Enthusiastic and committed to achieving shop targets

· Flexible and adaptable approach

· Ability to work as a team and on your own initiative

· Able to build good working relationships

· Ability to work within Mind Retail’s policies and procedures

· Willingness to learn

· Good customer service skills

· Good communication skills

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Volunteer Administrator

Location:  HAGA 590 Seven Sisters Road, London, N15 6HR

Timing: Maximum of up to 15 hours per week

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.

Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

We're looking for a friendly and organised volunteer to support our Haringey service with a range of administration tasks.

We support our Haringey residents in making positive changes in their alcohol or substance use recovery journey. We have one-to-one, group, and counselling services all under one roof. We understand that many people who want help with their substance use also face challenges with other areas including housing, employment, benefits, gambling, and smoking – we’re here to help.

You'll help people access the support they need by contacting clients, arranging appointments and assisting with clinic bookings. You'll also help keep our records accurate and up to date, supporting important projects that improve health outcomes for the people we work with.

This is a great opportunity to develop administration and communication skills, gain experience in a health and wellbeing setting, and make a real difference in your local community.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

Help cats in the Glasgow area and beyond!

As a charity we can help thousands of cats each year thanks to the generous donations from our supporters. Raising funds is a key role in our charity, helping to raise the vital funds needed to help more cats and kittens in need.

As a fundraising volunteer, we will support you every step of the way to ensure your time at Cats Protection is a positive and rewarding one. Whatever time you can give really does make a big difference We have lots of exciting activities to choose from for example attending a fundraising event, fundraising online, promoting fundraising activities on social media, handling administrative tasks, or contributing to the development of new fundraising ideas. Whatever your skill set, this role could be perfect for you!

It is a flexible role, you have the choice to be involved in the following:

o face-to-face fundraising – organising or helping with fundraising events, attending supermarket collections and monitoring collection boxes.

o online fundraising – assisting with online appeals, increasing social media engagement to maximise funds raised.

o bringing new ideas! - We always love to come up with new ideas to raise funds for cats and we’d love to help bring yours to life.

o engaging with your local branch and Fundraising Hub and feeling like an integral part of the team.

You will have the opportunity to develop your knowledge though Cats Protection’s learn online system, providing you with the skills to thrive as a fundraiser.  You’ll also have the chance to meet new people and be part of a dedicated team of volunteers.

Money raised by our volunteers enables us to put cats first. Cats are at the centre of all we do. We care for them, ensure their welfare, and help others to understand and better support them.

We're looking for someone with:

o Sympathy to cats and our values

o Happy to be part of a team of dedicated volunteers and employees.

o Flexible and adaptable to different events/activities

o Open to new ideas and ways of fundraising

o Good communication and team player

Our Fundraising Volunteer roles are very flexible, often certain times of the year are busier than others. You can choose your level of involvement to suit your schedule!

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

Thank you for your support and sharing in this commitment and for everything you will do during your time with Cats Protection!

 Role summary - To participate as a member of the Maintenance Team covering general maintenance, domestic and health and safety duties. A good level of fitness is required for this role. Due to proximity to patients in the hospice, this role requires an enhanced DBS check. 

Main duties of the role - 

• To undertake simple maintenance tasks such as painting, PPM (planned preventative maintenance), erecting shelving, sweeping external areas, jet washing of terrace furniture, removal of weeds, hedge trimming, and other tasks relating to the upkeep of the site.

• To assist the maintenance team where needed to deliver and collect from Colchester General Hospital and EBME.

• To assist the maintenance team with the setting up and dismantle of rooms for meetings, ensuring all furniture and equipment requested is supplied.

• To report any maintenance, security or health and safety issues to the maintenance team

• To always wear personal protective equipment required for any task.

• To liaise with contractors and suppliers as required.

• To respect at all times the confidentiality of information including patients, staff and volunteers.

• To conduct any other maintenance duties as requested by the Estates & Facilities team.

Training & supervision - 

• Online training including health and safety is mandatory

• Full training in relation to the role will be provided

Volunteer role: Fundraising Lead Volunteer

Commitment level: Flexible 2-4 hours a week

Location: Office based Stamford & attending events

Purpose of the Voluntary role:

Evergreen purpose is to promote healthy ageing and positive attitudes towards older people; seeking relevant ways to honour old age and if needed, to serve through Advocacy, Friendship and practical support and our vision is for Stamford, the Deepings, Bourne and the surrounding villages to be seen as a great place to grow old. Our work is supported and funded by our ‘Friends of Evergreen’ – local individuals and businesses whose support enables us to deliver our volunteer led services which so many rely on locally. The Friends of Evergreen Lead Volunteer is a key role that supports, promotes and grows our Friends of Evergreen.

The Fundraiser is a part-time volunteer role, based in Stamford, responsible for generating income to support Evergreen Care Trust’s services for older adults. Day-to-day tasks include cultivating relationships with donors and supporters, and identifying new fundraising opportunities with local businesses and community groups. The role involves preparing grant applications and funding proposals, maintaining accurate donor records, and monitoring income against targets. The individual will also analyse fundraising performance, report on outcomes, and contribute ideas to improve future initiatives.

Key Responsibilities:

Ability to effectively convey the charity's mission and engage with donors, both verbally and in writing.

Creating and maintaining relationships with supporters, sponsors, and partners.

Ability to connect with donors and understand their motivations for giving.

Ability to work collaboratively with other team members and departments within the charity.

Understanding of the relevant aspects of the Fundraising Code and data protection regulations

Key relationships:

 Working effectively with other volunteers, trustees, other staff including the Marketing & Events Lead and Volunteer Services Manager and Friends of Evergreen admin support.

Developing strong relationships with current and new Friends of Evergreen

Skills, Qualifications and experience required:

Excellent Communication skills

Able to build relationships with current and new Friends of Evergreen

Able to represent Evergreen at events and meeting new supporters

Charity fundraising experience would be a bonus as would experience in a relevant role such as business development, sales, or events.

Familiarity with fundraising methods would also be a bonus, such as grant writing, corporate partnerships, and individual giving.

Training and support required:

Evergreen Induction Training (half day Saturday)
Mandatory Online Safeguarding training
Introduction training sessions to Friends of Evergreen role
Invitation to attend relevant training courses as and when they are arranged
On going support from Volunteer Services Manager

Availability of parking at work location:

There is parking at Evergreen’s office

A Basic DBS is required for this role.
 

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

How to Apply:

Please apply for our Volunteer role by emailing the following information to our shop team on: SHOP EMAIL ADDRESS

· Your full name (first name and surname)

· Your date of birth (all of our Volunteers must be a minimum of 18 years of age)

· Your email address

· Your phone number

· How many hours a week you’d be interested in volunteering in our Volunteer role for

Any personal information you share will be used solely for processing your application for volunteering.

Volunteer HR Recruitment Assistant

Location: Remote

Commitment: Approx. 12 hours per week (Flexible arrangement)

About Quilombo UK

Quilombo UK is a Kingston-based social justice and community enterprise dedicated to inspiring individuals to "See, Think, Behave and Speak Differently" about equality, diversity, and inclusion. We create engaging experiences—ranging from our Beyond Bias training to our "Voices for All" podcasts—that raise awareness and empower unheard voices across diverse communities.

We partner with local organisations to deliver training, workshops, and research that challenge preconceptions around race, stereotyping, and unconscious bias. To learn more about our work, explore our website and YouTube channel.

About the Role

Join our team as a Volunteer HR & Recruitment Assistant and play a key role in supporting our non-profit mission. Sitting within our Human Resources function, you will assist with the end-to-end volunteer recruitment process—helping us attract passionate individuals to support our core projects.

This volunteer opportunity is ideal for HR students, career changers, or experienced professionals looking to contribute their expertise to a meaningful cause while building practical recruitment experience in the social impact sector.

Key Responsibilities

• Sourcing & Outreach: Assist hiring leads with identifying volunteer staffing needs and posting role descriptions across relevant platforms.

• Candidate Engagement: Conduct initial screening discussions to evaluate candidate interest, alignment with our core values, and overall fit.

• Pipeline Management: Help build and maintain candidate records, keeping applicants informed and supported throughout the recruitment journey.

• Onboarding & Administration: Support the HR team in scheduling interviews, maintaining up-to-date volunteer records, and ensuring recruitment processes remain inclusive and compliant with equal opportunity standards.

What We Are Looking For

• An interest in or prior exposure to HR, recruitment, or talent acquisition.

• Good written and verbal communication skills, with a welcoming, professional manner.

• Basic familiarity with standard office software (Microsoft Word, Excel, PowerPoint).

• Strong organisational skills and the ability to handle confidential information respectfully.

• A strong commitment to diversity, equity, and inclusion.

What We Offer

• Professional Development: Gain practical experience in recruitment and broader HR workflows, with access to structured learning pathways through our Professional Development Programme (ePDP).

• Skills Enhancement: The opportunity for CV and profile review support provided by our internal Learning & Development team.

• Inclusive Environment: A collaborative, flexible team culture that values diversity, innovation, and community impact.

Programme Details

This role is offered as an unpaid volunteer placement within the Quilombo UK Professional Development Programme. The is commitment 12 hours per week (flexible across Monday to Friday) over a 16-week period to get the most out of the experience.

Quilombo UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all. We strictly adhere to the Equality Act 2010 principles and maintain zero tolerance for discrimination.

About Roots Academy 

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries.

Our vision is enabling university students to live God-centred lives, so we teach structured, engaging and transformative face-to-face foundational Islamic education to over 2,000 students across the UK, Canada, Australia & USA.

Role Summary

To bring our vision to life, you will play a pivotal role in developing and executing our social

media strategy. You will be responsible for creating engaging and meaningful content that

resonates with our audience, promotes our educational programs, and nurtures our

community’s spiritual development.

Key tasks

• Social Media Strategy: Develop and execute a comprehensive social media strategy

aligned with Roots Academy’s mission and goals.

• Content Creation: Create compelling and informative social media content, including

posts, videos, graphics, and stories, that reflects our values and engages our target audience.

• Community Engagement: Build and nurture a vibrant online community by responding to comments, messages, and inquiries in a timely and respectful manner.

• Content Calendar: Maintain a content calendar to ensure a consistent posting schedule and to plan for special events, holidays, and campaigns.

• Audience Growth: Implement strategies to increase our social media following and engagement, including the use of hashtags, collaborations, and promotions.

• Analytics and Reporting: Monitor social media metrics, track campaign performance, and provide regular reports with insights and recommendations for improvement.

• Brand Consistency: Ensure that all social media content adheres to Roots Academy’s branding guidelines and reflects our core values.

• Collaboration: Work closely with other teams to align social media efforts with broader organisational objectives.

What we’re looking for

• Strong understanding of Islamic values and the ability to communicate and promote them effectively.

• Proven experience in social media management, preferably in an educational or nonprofit context.

• Excellent written and verbal communication skills

• Proficiency in social media management tools and platforms.

• Creative thinking and the ability to develop engaging content.

• Strong analytical skills for tracking and evaluating social media performance.

• Understanding of social media advertising and paid promotion.

• Community management experience with the ability to maintain a positive and respectful online environment.

• Graphic Design Software - Basic knowledge of graphic design software like Canva, and Adobe Creative Suite for creating or editing marketing materials.

What we have to offer

• Be part of a team of 100+ dedicated volunteers from across the country.

• Receive continuous rewards for those that seek Islamic knowledge from the Roots platform.

• Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.

• Receive in-house tarbiyah sessions to develop your deen. 

Please note this is an unpaid volunteer position. 

Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy.