Communications volunteer roles

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Housing Rights Support Volunteer Merseyside

Do you want to make a difference to someone experiencing the housing emergency?

Information about the role

You’ll be supporting our Housing Rights Workers to help people who are currently experiencing the housing emergency. This is a varied role, with tasks including gathering information from clients, keeping clients updated on their cases, completing research, data entry and other admin tasks. 

Location: Holy Trinity Church, Richmond Park, Liverpool, Merseyside

Suggested contribution: One day per week (can be flexible around your commitments).

Availability: Volunteering will take place at a time that suits you, within Monday-Friday, 9am – 5pm

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details. 

Main activities may include:

• Speaking with new clients about their circumstances to identify how we can help.

• Communicating with existing clients to gather information, provide updates and support them with practical tasks like form filling. 

• Inputting client data onto our database.

• Researching options for housing and welfare funds and helping to complete applications on behalf of clients.

• Gathering and analysing data to identify local housing issues and trends. Compiling this information into a simple report.

• Completing administrative tasks such as photocopying and scanning.

This role fights the housing emergency by supporting people who are struggling with housing and bringing them one step closer to a safe home.

Benefits of volunteering with Shelter

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience

We’d love the volunteer in this role to have good communication skills and be confident with using IT. But the most important thing is that you have enthusiasm for fighting the housing emergency.

Supporting you

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.

• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences. 

• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance. 

• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

Next steps

You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us to see what options are available.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.

Who we are:

We are an arts and health charity with branches in Bristol and London. Our art studios provide holistic support to people who are experiencing mental or emotional difficulties so that they can re-create their reasons and purpose for living, move from isolation to community, find new ways to live and experience a better quality of life. The ambition of the charity is to create a network of sustainable, safe, local studios available to all who need them, as and when they need them.

The main duties of this role are to support the smooth running of our Bristol office.

Tasks would include:

​

• Answering the phone, booking appointments and visits

• Filing and updating databases

• Maintaining office equipment and art materials stock

• Marketing and updating social media to promote the studio, artwork sales & events

• Supporting the studio team and promoting the charity

• This is a great opportunity to work in a vibrant and creative atmosphere, whilst gaining further administrative skills and contributing to an established project, which is evolving and expanding.

Key Skills Required:

​​

• Organised and accurate

• ​Good general administrative skills

• Able to work on own initiative as well as part of a team

• Good working knowledge of Microsoft Office, particularly Word and Excel / Google equivalents

• Good communication skills, written and verbal

• An interest in the arts and mental well-being

Hours:

Volunteers are asked to commit to 3 hours per week, on Friday afternoons (1-4 pm) starting on June 19, 2026 for a minimum of 6 months. 

Position Overview

This is an exciting opportunity for an early-career development professional to build hands-on experience in community fundraising and operational support. Based in the coastal town of Fort Dauphin, the Junior Fundraising and Operational Support Officer will play a key role in strengthening SEED’s community fundraising and supporting crowdfunding campaigns.

A core part of the role will be providing exceptional care to SEED’s community fundraisers, incoming staff and volunteers ensuring timely and professional communication. The postholder will lead volunteer and staff onboarding, supporting smooth and well-prepared arrivals in country, enhance communications and digital content, and assist with operational systems that underpin SEED’s work. 

The role will build strong relationships with schools, workplaces, running clubs, and community organisations in donor countries, supporting them to raise vital funds and awareness for SEED’s work. This will include identifying and researching new fundraising opportunities, stewarding community fundraising activities (such as bake sales and seasonal campaigns), and supporting fundraisers and volunteers to use third-party platforms effectively. 

Working within a collaborative national and international team, this is an office-based role with occasional field visits with opportunities to gain experience across fundraising, operations, and the realities of working in international development practice in a dynamic, cross-cultural environment. 

Title: Junior Fundraising and Operational Support Officer

Location: Fort Dauphin, Madagascar

Commitment: 12 months; Monday to Friday (35 hours a week)

Salary: Voluntary position, with local monthly stipend towards accommodation and a contribution of £650 towards insurance

Volunteer Content Creator
Guardian Light Foundation (GLF) & Guardian Light Enterprises Ltd (GLE)

Role Type: Volunteer
Location: Remote / Flexible
Reports to: Board Of Director - Marketing & Communications Lead

About Us

Guardian Light Foundation (GLF) is a mission-driven charity supporting vulnerable and homeless children who have experienced abuse and hardship. Guardian Light Enterprises Ltd (GLE) supports this mission through sustainable initiatives and services.

Role Purpose

We are seeking a creative and committed Volunteer Content Creator to help raise awareness, engage our audience, and grow our online presence across both GLF and GLE platforms.

Key Responsibilities

• Create engaging content for social media (posts, captions, short videos, graphics)

• Support content planning in line with campaigns and key messages

• Share impactful stories (while maintaining confidentiality and safeguarding standards)

• Assist in growing audience engagement across platforms (e.g. Instagram, TikTok, LinkedIn)

• Maintain a consistent tone and brand voice

• Work collaboratively with the marketing team

Skills & Experience

• Strong creativity and attention to detail

• Basic experience with content creation tools (e.g. Canva, CapCut, or similar)

• Good written communication skills

• Understanding of social media platforms and trends

• Passion for making a positive impact

Safeguarding & Compliance

• Must adhere to safeguarding and confidentiality policies

• An Enhanced DBS check may be required

What You’ll Gain

• Valuable experience in marketing and content creation

• Opportunity to build a professional portfolio

• Be part of a meaningful cause making real impact

• Flexible, remote volunteering

How to Apply

Please submit a short introduction and any examples of your work (if available).

Join us in giving a voice to those who need it most.

VOLUNTEER ADMINISTRATOR

Across the UK, our 65 local branches work with disabled people to help them live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

Our Administrator volunteers are the lynchpin our local branch activities. They act as the first point of contact, ensure useful information is circulated to other members and help us make sure we keep all the data and details we need up to date.

What the role involves

This is a varied role that each branch tends to do a bit differently, but it will involve:

• Keeping records and data up to date and taking notes at meetings

• Preparing mail-outs

• Answering enquiries

• Accessing the branch Remap Email and Portal accounts

• Booking venues for meetings

• Ensuring branch members are aware of current agreements/activities

We can support you to develop the skills you need for this role, and there’s an induction that covers all the areas above. You’ll also have chance to discuss your role and any additional needs with us.

What you’ll need for this role

• Confident using Microsoft Office, the internet and email

• Comfortable organising the administration of a group

• Able to follow Remap policies and procedures

• Able to understand and apply our risk management system

• Able to apply disability, equality, and inclusion practices

• Able to keep people’s personal details safe• Able to apply disability, equality, and inclusion practices

• Able to keep people’s personal details safe

• Willing to follow Remap policies and procedures and a commitment to our aims and values

You’ll also need to complete the induction checklist and some online training.

Where will I volunteer?

The Finance Volunteer role is largely home based, but it varies from branch to branch – some branches hold in-person meetings once a month or so, and their Finance Volunteers tend to be based in the area the branch covers.

If it works better for you, however, there’s a possibility this role could be done remotely.

Time commitment

This also varies, but it’s generally around 1-2 hours a week.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us

Job Title: Personal Assistant                                                                         

Reports To: Department Manager 

Location: Remote

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
“Solta o Jogo” is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a Personal Assistant to support daily coordination, scheduling, and communication tasks across departments. This remote volunteer opportunity is ideal for someone who is detail-oriented, proactive, and looking to gain experience in nonprofit administration while contributing to a meaningful community-driven programme. 

Position Overview:
The Personal Assistant will be responsible for organising meetings, managing calendars, supporting internal communications, and assisting in day-to-day administrative operations. This role plays a vital part in ensuring smooth coordination between teams, and offers autonomy, flexibility, and mentorship opportunities for someone looking to develop or apply their administrative and organisational skills in the Third Sector.

Key Responsibilities:

Administrative Support & Coordination:

• Manage meeting schedules, appointments, and internal calendars.

• Organise virtual events, staff briefings, and team check-ins.

• Support in planning and executing internal conferences or training sessions.

Data & System Management:

• Maintain and update internal databases and contact lists.

• Implement and uphold procedures and administrative systems.

Staff Liaison & Communication:

• Act as a point of contact between managers and teams.

• Assist in internal communications and task follow-ups.

General Administrative Tasks:

• Contribute to internal meetings with updates and suggestions.

• Provide ad hoc administrative support to leadership and teams as needed.

Required Qualifications:

Education:

• No specific degree required, but relevant administrative or office support experience is preferred.

Experience:

• Prior experience as an administrative or personal assistant is an advantage.

• Familiarity with coordinating meetings, managing data, or supporting organisational logistics.

Skills:

• Strong written and verbal communication.

• Excellent organisational and time-management abilities.

• Proficiency in Microsoft Office, particularly Word and Excel.

• Proactive, professional, and able to work independently or collaboratively.

• Strong team player with attention to detail.

Benefits:

• Gain valuable administrative and coordination experience in the nonprofit sector.

• Receive support and mentorship to build confidence and skills.

• Work flexibly in a fully remote setup with a collaborative team.

• Build your network within a mission-driven cultural organisation.

• Reimbursement of local travel expenses (if in-person support is required for specific events).

Equality Statement

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we encourage applications from individuals of all backgrounds.

Welcome & Reception Volunteer Merseyside

Do you want to help people experiencing the housing emergency?

Information about the role

You’ll be an essential part of the team, welcoming clients and visitors to the hub. You’ll be providing information and key admin support that enables people to get the help they need with their housing.

Location: Holy Trinity Church, Richmond Park, Liverpool, Merseyside,

Suggested contribution: One day per week (can be flexible around your commitments).

Availability: Volunteering will take place at a time that suits you, within Monday-Friday, 9am – 5pm

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details. 

Main activities may include:

• Meeting and greeting clients and visitors

• Covering reception duties and being the first point of contact for the hub.

• Booking in clients for appointments with our advisors.

• Responding to general enquiries both in person and over the phone.

• Signposting people to other appropriate services.

• General administrative tasks (such as photocopying, scanning, data entry, filing)

This role fights the housing emergency by enabling people who are struggling with housing or homelessness to get the advice and support they need. 

Benefits of volunteering with Shelter

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience

There are no specific skills or experience you need to have for this role, although it may help if you are comfortable communicating with others. The most important thing is that you are caring and want to make a difference in our Fight for Home!

Supporting you

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.

• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences. 

• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance. 

• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

Next steps

You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us to see what options are available.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.

Become an Independent Visitor to be matched one to one with a young person in care. You will meet once or twice a month to take them out to do fun activities together. This is an opportunity for our young people to develop a healthy relationship with a trusted adult, have fun and share their worries and feelings if they are ready to do so.

We'll provide full training, all your expenses and ongoing support from dedicated staff. 

This is an opportunity for you to build skills and knowledge within social care and test yourself with real life experience of a young person in care.

We're looking for enthusiastic, committed people to bring their experience, skills and positivity to the lives of young people who have been through tough times. We will be providing training on the following subjects.

Session 1 Introduction to IV and the Care system
Session 2 Trauma, Attachment and Growth
Session 3 Safeguarding
Session 4 Communications and Boundaries
Session 5 The Role Of The IV

Help4Homeless is looking for an Event Organisation Manager to lead creative fundraising events that directly support people experiencing homelessness in Peterborough. This is a flexible, remote volunteer role where your ideas can turn into real-world impact.

�� About Help4Homeless

Help4Homeless is a youth-led initiative founded in Peterborough with a simple mission: provide practical support to people sleeping rough through £10 wellbeing packs.

Each pack includes essentials like socks, hygiene products, snacks, and warmth items, and 100% of donations go directly into these packs. No admin fees, no overheads, just real help for real people.

�� The Role

As Event Organisation Manager, you’ll take the lead in planning and coordinating fundraising events and campaigns that grow awareness and raise vital funds.

�� Key Responsibilities

• Plan and organise fundraising events (online and community-based)
• Develop creative campaign ideas (e.g. challenges, themed events)
• Coordinate timelines and ensure events run smoothly
• Work with the wider team to promote events and maximise reach
• Track outcomes and suggest improvements for future events

�� Who We’re Looking For

• Organised and proactive
• Interested in event planning, fundraising, or community work
• Creative thinker with strong ideas
• Good communication and teamwork skills
• Passionate about making a difference

No formal experience required, just commitment and initiative.

�� Why Join?

• Make a direct impact in your local community
• Gain hands-on experience in event management and leadership
• Be part of a fast-growing, youth-led project
• Flexible, remote volunteering
• Build skills for future careers

�� Our Current Campaign

We’re currently running “31 Days, 31 Packs” (May 2026), aiming to fund one wellbeing pack per day. Your role will help shape and deliver campaigns like this.

Volunteer With Us — Help Build a New Employability Charity for London

Empower adults. Shape a new charity. Change lives across London.

London is full of talent — but too many adults from socio‑economically disadvantaged backgrounds never get the chance to show it. Barriers like low confidence, limited networks, limited access to guidance and systemic inequality keep people locked out of opportunity.

Unlock YOUR Potential is here to change that.

We are a new start‑up charity dedicated to careers coaching, employability skills, personal development, wellness, life coaching, mentoring and more. Our mission is to help adults — especially those in Tower Hamlets, Newham, Hackney and Ealing — build confidence, develop skills and unlock new opportunities.

And now, we’re looking for passionate volunteers to help us bring this vision to life.

Whether you want to work directly with participants or support behind the scenes, there’s a place for you here.

Why Your Contribution Matters

We are at the beginning of our journey — and the volunteers who join us now will shape the charity’s future.

Your time, skills and passion will help us:

• Build programmes that transform lives

• Support adults who have been overlooked for too long

• Create a charity rooted in dignity, empowerment and inclusion

• Establish strong foundations for long‑term impact

Every volunteer plays a vital role — whether you’re coaching someone into their first job or helping us build the systems that keep the charity running.

Volunteer Roles Available

We have a wide range of roles to suit different skills, interests and availability.

Front‑Facing Roles (Direct Support)

Help adults build confidence, skills and direction.

• Employability Coaches

• Careers & CV Support Volunteers

• Life Coaches & Personal Development Mentors

• Wellness & Wellbeing Support Volunteers

• Group Workshop Facilitators

• Mentors for adults seeking guidance and motivation

These roles directly support participants on their journey into work, education or personal growth.

Behind‑the‑Scenes Roles (Charity Development & Operations)

Help build the engine that powers our mission.

• Communications & Social Media

• HR & Volunteer Support

• Admin & Operations

• Finance & Bookkeeping

• Fundraising & Bid Writing

• Marketing & Branding

• Partnerships & Outreach

• Programme Development

• Research & Impact Measurement

These roles are perfect for people who want to help shape a new charity from the ground up.

Flexible Ways to Volunteer

We understand that life is busy — so we offer roles that fit around you.

• Remote roles — ideal for admin, HR, finance, communications, research and more

• Hybrid roles — a mix of online and in‑person

• Onsite roles — especially for coaching, mentoring and community engagement

Whether you can give a few hours a week or a little more, your contribution will make a real difference.

What You’ll Gain

Volunteering with us offers purpose, growth and community.

You’ll gain:

• Experience in a start‑up charity environment

• Opportunities to develop leadership, coaching or operational skills

• A chance to shape programmes, systems and culture from day one

• Real‑world experience that strengthens your CV

• A supportive, values‑driven volunteer community

• The fulfilment of knowing your work directly impacts lives

This is the kind of experience that builds confidence, skills and future opportunities — for you and for the people you support.

Who We’re Looking For

You’re someone who:

• Cares deeply about equality, opportunity and social justice

• Wants to help adults build brighter futures

• Is proactive, reliable and willing to learn

• Can give a few hours a week

• Enjoys working with people — or supporting the systems that help people thrive

• Wants to be part of building something meaningful from the ground up

You don’t need to be an expert — just committed, compassionate and ready to make a difference.

Your Impact

By joining us, you will help create:

• A charity capable of delivering life‑changing support

• Programmes that build confidence, skills and wellbeing

• A supportive community where adults feel seen, valued and empowered

• A long‑lasting organisation that strengthens London’s communities

Your contribution becomes part of a movement helping Londoners unlock their potential.

Ready to Make a Difference?

If you’re passionate about people, purpose and community — and excited by the idea of helping launch a new charity — we’d love to hear from you.

Support our mission. Shape our future. Help adults across London unlock their potential.

Join us as a volunteer — and be part of building a charity that changes lives.

We are seeking an Email Marketing & Retention Manager to help build, improve, and manage the communication systems that support audience engagement, membership retention, fundraising campaigns, and community growth across the organisation.

About the role:

As Email Marketing & Retention Manager, you will be responsible for developing and implementing email marketing strategies, retention campaigns, and audience communication systems that strengthen relationships with members, supporters, and the wider community.

You will help create structured communication journeys that improve engagement, increase retention, and support organisational growth through ethical and mission-aligned marketing practices.

This role sits at the intersection of CRM management, analytics, automation, content strategy, and customer experience. Your work will directly affect how people connect with the organisation, engage with campaigns, participate in membership services, and remain informed about our work and mission.

Experience Qualification and Requirements

Formal qualifications are desirable but STRONG experience, initiative, and passion beat and top this always.

Main Responsibilities / Key Duties

· Develop, manage, and optimise email marketing campaigns across onboarding, newsletters, fundraising, retention, and community engagement.

· Build and maintain automated communication workflows and audience journeys.

· Manage audience segmentation to ensure communications are personalised, relevant, and effective.

· Work with the Analytics and Insights team to monitor, analyse, reforecast, and report campaign performance.

· Track retention, engagement, conversion, and communication performance metrics.

· Collaborate with design and content teams to create engaging email templates, messaging, and campaign visuals.

· Ensure consistency in tone, branding, and messaging across all communication channels.

· Manage CRM systems, subscriber databases, and email marketing platforms effectively.

· Ensure accurate data flows between CRM systems, automation tools, and analytics platforms.

· Support fundraising and promotional campaigns through strategic communication planning.

· Implement A/B testing and optimisation strategies to improve campaign performance and engagement.

· Monitor the effectiveness of offers, promotions, and retention campaigns within target audiences.

· Maintain audience lists and communication systems in compliance with GDPR and ethical data practices.

· Support the development of long-term retention and community engagement strategies.

· Document workflows, reporting processes, and campaign structures clearly for continuity and collaboration.

· Work within existing organisational systems while recommending improvements where appropriate.

· Collaborate with safeguarding, digital, and operations teams when handling sensitive or protected audience data.

Essential Skills and Experience

· Minimum of 3+ years experience in Email Marketing, CRM, or Retention Management.

· Strong experience managing email marketing campaigns from planning through execution and reporting.

· Practical experience using email marketing platforms such as Mailchimp, HubSpot, Salesforce Marketing Cloud, Klaviyo, or similar systems.

· Strong written and verbal communication skills.

· Experience using analytics and data insights to improve audience engagement and retention.

· Ability to manage multiple campaigns, workflows, and deadlines effectively.

· Understanding of CRM systems, automation tools, and audience segmentation strategies.

· Strong organisational skills and attention to detail.

· Ability to work collaboratively across digital, design, and content teams.

· Understanding of GDPR principles and ethical communication practices.

· Equivalent professional or voluntary experience accepted.

Desirable Skills and Experience

· Experience working within non-profit, CIC, advocacy, or community-led organisations.

· Experience supporting fundraising or membership campaigns.

· Familiarity with SMS marketing, push notifications, or multi-channel retention systems.

· Experience building automated customer or member journeys.

· Understanding of behavioural engagement and retention strategy.

· Experience using reporting dashboards and campaign analytics tools.

· Experience working in media, education, healing, or social impact environments.

What This Role Requires:

· Strong understanding of email marketing systems and retention strategy.

· Ability to create audience-focused communication campaigns.

· Understanding of CRM management and audience segmentation.

· Confidence working with analytics, reporting, and performance tracking.

· Ability to work independently while collaborating within wider digital systems.

· Comfort working within safeguarding, ethical communication, and data protection frameworks.

· formal qualifications is desirable but STRONG experience and passion beats and tops this always.

What This Role Offers You:

· Founding role in a community-owned digital infrastructure and communications project.

· Leadership-level experience building ethical communication systems for social impact.

· Opportunity to develop advanced skills in CRM, retention, automation, and digital engagement strategy.

· Direct contribution to education, membership, healing, and survivor-centred services.

· Experience working alongside digital teams, strategists, designers, and systems leads.

· Priority consideration for future paid roles as the C.I.C. becomes financially sustainable.

What This Role Is Not For:

· People only interested in commercial or profit-driven marketing.

· Anyone uncomfortable working with serious or sensitive subject matter.

· Those seeking immediate or guaranteed income.

· Individuals unwilling to work with data, reporting, or structured communication systems.

· People who prefer not to work within shared systems, ethical standards, and collaborative processes.

If you believe communication should build trust, empower communities, and strengthen collective growth — and that ethical digital engagement can support healing, education, and social transformation — this role gives you the chance to help build the communication foundations of Tell My Truth and Shame the Devil C.I.C.

OOEF is a small, fast-growing charity and we need people to help us run it well. You can do this on-site with us — in which case you will the magic in action — or remotely, or a mixture of both. Volunteer scheduling, communications, grant applications, impact reporting, events, partnerships... or whatever else you spot needs doing and are motivated to get involved with. No music background needed. We are looking for someone organised, reliable and genuinely interested in what we do.

About the role

Orchestra of Everything Foundation (OOEF) delivers free, immersive music education to around 250 children aged 7–11 at two Bath primary schools in Twerton and Whiteway — nationally ranked deprived communities. Our impact is off the scale: school leaders tell us that 86% of children show improved attitudes to learning across all subjects, and we have been instrumental in a 39% reduction in pupil suspensions. Our work has caught the attention of the Department for Education, and Bath Spa University now incorporates our model into teacher training.

As an Operations & Admin Volunteer you might focus on one area or help across several, depending on your skills and availability: volunteer scheduling, communications, grant applications, impact reporting, events and partnerships. This role can be shaped entirely around you. If you want to be on-site — watching sessions, being part of the team, seeing the impact first-hand — we would love that. Volunteers who come in consistently tell us it is the most motivating thing about the work. But if remote or flexible working suits you better, that works too.

What you'll bring

• Organisational ability and initiative — keeping multiple things moving without always being asked

• Clear written and verbal communication

• Comfort with email and shared documents

• Any of the following are a real bonus: bookkeeping, design, research, fundraising, project management, web skills

Time commitment

The time commitment is flexible and entirely negotiable — from a couple of hours per month to something more regular. Some volunteers come via employer volunteering schemes on a rota (companies and organisations are very welcome); others commit as individuals on an ad hoc basis; others come as students fitting volunteering around their studies. We will shape the arrangement entirely around your availability.

What you'll get from it

• Real insight into how a values-driven music charity operates at a pivotal moment in its growth

• Close working with the founding team on work that genuinely matters

• If you come on-site: the chance to see the direct impact of what you do

• We welcome pro bono contributions from companies supporting employee volunteering

• DBS check arranged and funded by OOEF (if working on-site)