Contract executive volunteer roles in Cardiff

Job Title: Operations Assistant (Volunteer Role)

Location: London - Hybrid / Remote]
Contract Type: Volunteer (with potential to become a paid salaried role)
Hours: Flexible / Approx. 20 hours per week

About the Role

We are looking for a dedicated and detail-oriented Operations Assistant to support the CEO and Operations Manager in ensuring the smooth running of daily operations. This role will involve working at the heart of the organisation, contributing to both strategic projects and routine administrative tasks.

Initially offered as a voluntary position, this opportunity has the potential to evolve into a salaried role as the organisation continues to grow.

Key Responsibilities

• Provide day-to-day operational and administrative support to the CEO and Operations Manager.

• Assist with coordinating projects, ensuring deadlines are met and deliverables achieved.

• Maintain accurate records, systems, and documentation to support efficient workflows.

• Help track budgets, invoices, and expenses in coordination with the Operations Manager.

• Support meeting preparation, including agendas, minutes, and follow-up actions.

• Coordinate logistics for internal and external meetings, events, and travel.

• Liaise with stakeholders, suppliers, and partners in a professional and timely manner.

• Contribute ideas to improve processes and enhance organisational efficiency.

• Provide general administrative support as required across the organisation.

Skills & Qualities We’re Looking For

• Strong organisational skills and attention to detail.

• Excellent written and verbal communication abilities.

• A proactive, can-do attitude with the confidence to work alongside senior leadership.

• Competence with Microsoft Office Suite and/or collaboration tools (e.g., Google Workspace, project management platforms).

• Ability to prioritise tasks and manage time effectively.

• Flexible and adaptable, with a willingness to take on varied responsibilities.

• Previous experience in operations, administration, or project coordination is desirable but not essential.

What You’ll Gain

• Direct experience working with a CEO and Operations Manager.

• A unique insight into both the strategic and operational running of an organisation.

• Opportunities to develop skills in project coordination, administration, and process improvement.

• Flexibility to fit the role around other commitments.

• Clear potential for the role to develop into a permanent, paid position.

Additional Information

This is a volunteer role at the outset. We are committed to supporting your professional development, offering mentorship and opportunities to gain practical, hands-on experience. As the organisation grows, there is strong potential for this position to transition into a paid salaried role.

Location: UK - Wide (meetings mainly in person, some virtual)
Contract Type: Volunteer
Term: 3 years (with potential renewal)
Campaign Closes:19th February 2026

Interviews: W/C 9th March & 16th March 2026 – Trustee/SLT interviews
                    W/C 16th March or 23th March 2026 – STARboard interviews
                  31st March 2026 (approximately) – Recommendation expected
                  6th May 2026 – Final Board approval

Join Our Board as a Trustee – Make-A-Wish UK
At Make‑A‑Wish UK, we create joy, hope and life‑changing moments for children facing critical illness. We are seeking an inspiring Chair of the Board to provide strategic leadership, champion our mission and ensure strong governance as we work towards our vision: a wish for every eligible child.

Why join us?

• Shape the strategic direction of a national charity transforming the lives of children with critical illness.
• Lead a purpose‑driven, inclusive board, ensuring diverse voices including young people influence decision‑making.
• Use your experience where it matters most, providing governance, stewardship and support to an ambitious executive team.
• Be part of a deeply rewarding mission, helping ensure every eligible child can experience the power of a wish.

If you are ready to make a lasting impact and lead with purpose, we would love to hear from you. 

For the full recruitment pack, and to apply for this role, please visit our website.

Requirments 

Essential Criteria

• Leadership Experience: Demonstrable experience of chairing boards, committees, or senior leadership teams, ideally within the charity or non-profit sector.
• Governance Knowledge: Strong understanding of charity governance, legal responsibilities of Trustees, and regulatory environment in the UK.
• Strategic Thinking: Proven ability to drive organisational strategies and build commitment to a collective vision.
• Communication Skills: Excellent interpersonal and communication skills, with the ability to facilitate balanced discussions and consensus.
• Commitment to Diversity: Commitment to equality, diversity, and inclusion in all aspects of the charity’s work.
• Passion for Mission: a deep commitment to Make-A-Wish UK’s vision, values and behaviours.
• Integrity: Highest standards of integrity, probity, and professionalism

Desirable Criteria:

• Experience of leading transformational change to significantly increase reach and scale in operations
• Strong personal networks that can benefit the charity
• Understanding of the challenges facing children with critical illnesses and their families

Personal Attributes 

• A child focused approach always
• A consultative, inclusive, and collaborative style of leadership with the ability to listen and engage effectively 
• Strong inter-personal and relationship building abilities, including empathy and sensitivity, especially when interacting with wish families and children
• Sound judgement and decision-making ability.
• Ability to commit time to the role, including travel and attending events out of office hours

Eligibility
The successful candidate must be eligible to act as a Trustee under UK charity law and willing to undertake an Enhanced DBS (Disclosure and Barring Service) check.

Responsibilities:

• Leadership and Governance: Provide strategic leadership to the Board, ensuring effective governance practices and compliance with statutory responsibilities.
• Board Meetings: Chair Board meetings, ensuring clear agendas, productive discussions, and timely decision-making.
• Strategic Direction: Work collaboratively with the Chief Executive and Trustees to set and review the charity’s strategic objectives and performance.
• Support and Supervision: Provide guidance and support to the Chief Executive, undertaking annual appraisals and ensuring their continued development as an effective leader.
• Board Development: Lead on Trustee recruitment, induction, and ongoing development, reviewing board effectiveness and taking actions for continuous improvement
• Promoting equality, diversity and inclusion in all the charity’s activities and ensuring that diverse voices, including those of young people and lived experience, are heard by the Board.
• Risk and Compliance: Oversee the charity’s risk management, ensuring that policies and procedures are robust and regularly reviewed.
• Financial Oversight: Ensure the Board fulfils its duties regarding financial stewardship, budgeting, and monitoring performance against objectives
• Advocacy: Champion the charity’s values and mission, advocating for Make-A-Wish UK within the sector and the wider community. Represent Make-A-Wish UK externally, fostering relationships with stakeholders, donors, and partners.

Trustees with legal or financial expertise sought (voluntary roles) 

The Association of Breastfeeding Mothers (ABM) has supported breastfeeding families across the UK for over 40 years. We provide high-quality, evidence-based information and support to help parents make informed feeding choices and reach their own breastfeeding goals. 

ABM is a Charitable Incorporated Organisation and is currently in an important period of transition. We are moving from a predominantly volunteer-led organisation to a more sustainable staff-led model, while continuing to value and invest in our volunteers. As part of this development, ABM has recently appointed its first Chief Executive Officer, strengthening our operational capacity and enabling the Board to focus more clearly on governance, strategy and long-term resilience. 

We are now seeking two new trustees to join our Board, bringing strong legal expertise or strong financial / accounting experience to help guide ABM through this next phase. 

About ABM 

Our work includes: 

• Co-running the National Breastfeeding Helpline, in partnership with the Breastfeeding Network, providing direct support to parents 24 hours a day, 365 days a year 

• Producing accessible, evidence-based resources for parents and professionals 

• Delivering education and training for volunteers and professionals involved in infant feeding support 

• Advocating nationally for breastfeeding through participation in strategic and policy-focused groups 

The trustee roles 

We are particularly keen to hear from people who can bring legal or financial expertise to the Board. The examples below are intended to give a sense of the types of experience that may be helpful in these roles, however, they are not a list of essential criteria, and we welcome applications from people whose experience may sit outwith these specific examples. 

Legal expertise 

• Charity law, employment law, governance, compliance, contracts or regulatory frameworks 

• Confidence in advising the Board on governance responsibilities, risk and sound decision-making 

Financial / accounting expertise 

• Financial management, accounting, audit, budgeting or financial oversight 

• Ability to support trustees in understanding financial information and long-term sustainability 

Previous trustee experience is welcome but not essential. What matters most is your willingness to contribute your skills thoughtfully, ask good questions, and support ABM’s mission and values. 

What being a trustee involves 

Trustees are expected to play an active and engaged role in ABM’s governance and strategic direction. This includes: 

• Attending Board meetings every second month (six meetings per year), currently held remotely in the evening and lasting up to two hours 

• Reading papers in advance and contributing thoughtfully to discussion and decision-making 

• Engaging with Board communications between meetings, including email and Microsoft Teams discussions, to support timely and informed governance 

• Taking part in occasional additional meetings or events during the year, including an annual planning and review session 

We recognise that trustees are volunteers and aim to be realistic and respectful of people’s time. What matters most is consistent engagement, good judgement, and a collaborative approach. 

Support and induction 

We offer: 

• A comprehensive induction 

• Ongoing support from the Chair, fellow trustees and staff 

• Training where needed to support you in the role 

Our values and commitment to inclusion 

You do not need personal breastfeeding experience to be a trustee. However, it is essential that you support ABM’s charitable purpose and recognise the importance of breastfeeding to the health and wellbeing of mothers and babies. 

ABM is fully committed to equality, diversity and inclusion. We welcome applications from all suitably qualified people and are keen to ensure our Board reflects the diversity of the families we support. We warmly welcome applications from men, as well as from people who are currently under-represented on our Board, including disabled people and people from Black and minoritised ethnic communities. 

Language note 

We celebrate diversity in family structure and individual circumstance. We use the terms parent, mother, father, and infant, welcoming every parent’s preference for the terms they use to describe themselves. We use the term breastfeeding, recognising that parents may choose to use other terms, for instance body-feeding, chestfeeding or nursing. 

As described in the Lancet Series 2023 “we use the terms women and breastfeeding throughout this [document] because most people who breastfeed identify as women; we recognise that not all people who breastfeed or chestfeed identify as women” (Baker et al, 2023). 

The best quality support is culturally sensitive and tailored to meet each 

individual’s needs (Gavine et al, 2022). 

Closing date: Friday 13th February 2026, 5pm 
Interviews: Week commencing 23rd February 2026