Customer volunteer roles

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms. We are particularly looking for till cover just now.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. 

Become the new friendly face in your local Tŷ Hafan charity shop!

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.

About our Port Talbot Shop:

Our Port Talbot shop, located in the Aberafan Shopping Centre, is one of our two outlet-style shops.

It offers a mix of full-priced items and mainly clearance stock from our other stores, ensuring we maximise income from all donations.

The management team spearhead a dedicated team of volunteers who manage a significant turnover of stock weekly.

The team relishes any opportunity to dress up and are often seen in a variety of fancy-dress costumes.

Considerations:

Age requirement: 16+

Location:Unit 28 Aberafan Shopping Centre, Port Talbot SA13 1PB  

Commitment:Our shops operate Monday-Sunday, 9am-5pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

We are also looking for volunteers with a knowledge of jewellery and books.

Activities include:

• Providing a warm and friendly welcome to all customers entering the shop;
• Helping customers to locate items they are looking for;
• Serving customers at the till;
• Taking donations and promoting Gift Aid;
• Selling and processing our raffle/lottery tickets;
• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community..

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. 

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. 

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Our shops help raise lots of money for us. It’s always lovely chatting to our customers about the fabulous items we sell and telling them about the fantastic work that we do. As a volunteer you will get the chance to meet new people and make friends, plus be part of an amazing team of volunteers.
There’s so much for you to get stuck into when volunteering in our shops. We get lots of donations so you will be rolling up your sleeves in the back room where you will be receiving, sorting, steaming and pricing donations, it's always exciting when one of our volunteers spots a real gem. 
On the shop floor, as well as welcoming and serving our customers with a smile, you will be using the till (don't worry, we will show you how) and handling money. When people come in to donate items you will also be completing the Gift Aid forms that let their donations help us even more.
It’s really important that our window and shop displays look appealing so people keep visiting our shops, so you'll be wielding a duster and vacuum as well as your imagination to make the shop look its best.
It would be ideal if you could volunteer one shift a week, which is about four hours but we're also happy to have more flexible times. No special skills are needed as we will show you what to do and will provide all the training you need. But if you have any experience or particular interest tell us, it may come in useful. It’s really easy to get your volunteering started, if you're over 16 years old, just click on ‘Apply’ and get filling in your details!

We currently need volunteers every day including weekends- days to be discussed at interview. Please get in touch if you would like to become part of our amazing Volunteer Team!

Would you like to help end food insecurity and tackle climate change in Greater Manchester, whilst gaining valuable experience and skills? Or perhaps you'd just like to keep busy and active and make new friends, whilst supporting a great cause.

WHAT WE OFFER YOU

Induction, training and support.
Practical experience and transferable skills in food redistribution and warehousing.
A reference (after 2 months with us).
An understanding of warehousing and logistics.
Expenses:
Reimbursement of travel costs of up to £5 for public transport, and up to £6 for car drivers.
Up to £3 towards lunch, if you have special dietary requirements. (We provide lunch, so will contribute towards the cost of a meal, should you bring your own, if what we are offering isn't considered suitable; e.g. a diet that's restricted for health, ethics or religion).

ABOUT US
As a sustainability charity, we take donated surplus (over-stocked) food and redistribute it to people in need.
The initiatives we support include food banks, schools, community groups and charities.
Our vital work supports people experiencing extreme hardship and prevents good food going to landfill, where it would contribute to climate warming through greenhouse gas emissions. 
We need help in our warehouse to receive and record supplies, load and unload vans, and prepare orders for delivery. In return, we offer training and support to help you obtain skills and experience if you are seeking work. If you're not looking for a job, volunteering with us is rewarding in many other ways; offering an opportunity to make friends, keep physically active and support your community.

This role is vital to FareShare's work, ensuring that the food in our warehouse is sorted, labelled and organised into orders.
It is perfect for someone who is:

a) Looking for a practical activity to keep busy and physically fit.
b) Looking for experience and skills to gain employment in the food industry, warehousing or customer service.
c) Wanting to help their community and help tackle global warming.
d) Wanting to make new friends.

Our volunteer roles are available Monday to Friday, for a whole or half day, with shifts between 8:30-am-12:30pm and 12:30-4:30pm. 
Volunteers are typically involved on one day a week.

WHAT WILL I BE DOING?
Receiving, sorting, cataloguing and storing chilled and ambient food and preparing orders for delivery. 
Ensuring food quality and safety by checking ‘use by’ and ‘best before’ dates.
Unpacking deliveries, recording and categorising food.
Assembling food orders.
Assisting our Community Food Members with their order collections.
Maintaining health and safety and hygiene standards. 
Helping with cleaning and other routine tasks.

PERSON SPECIFICATION: You must...
Be reasonably physically fit to carry out tasks, including lifting and loading.
Speak English well in order to communicate clearly with our Community Food Members, and to understand and follow instructions and health and safety rules. 
Have basic literacy and numeracy skills to record details of donated food.
Be able to work to Health and Safety standards.
Be happy to complete tasks independently according to instruction.
Be positive, friendly and enthusiastic about tackling food waste and food insecurity.
Be reliable and able to commit to an agreed session/day.

LOCATION
We are located in Maynard House, New Smithfield Market, Openshaw, M11 2WJ, which is easily reachable on public transport. We have free-onsite parking and secure storage for bicycles.

​IMPORTANT NOTE:
You must be a UK resident and living within easy commuting distance of our base in order to volunteer with us. This is because our volunteers must be able to reliably commit to regular shifts for our roles.
We are unable to offer sponsorship for overseas applicants.

Know someone else who might be interested in volunteering with us?
Please pass our details on to them as we always welcome new people on our teams. :)

Thank you for your interest in supporting our new shop in Inverness. We are looking for volunteers who can commit to at least 3 hours per week, and any additional hours are much appreciated.

From stunning boutiques full of designer gems to volume stores where you can grab a bargain, our charity shops are much-loved across Scotland.

We are looking for friendly volunteers to help our shop management team assist customers and donors, and ensure the shop is tidy and well stocked.

Whether you have a passion for customer service and pre-loved fashion, or you would prefer to be behind the scenes in our stockroom, your help could make a difference to people in Scotland who are isolated, scared, or anxious about their condition.

Travel Information: The shop is easy to reach from Inverness city centre, with several bus options available, including the 25, 27, 26A, X25 and 700. It takes around five minutes by bus or about 23 minutes on foot.

Why we want you

We are looking for someone to help our shop management team assist customers and donors and ensure the shop is tidy and well stocked.

What you will be doing

• Welcoming and assisting customers and donors
• Customer care
• Stock control
• Sorting donations
• Hanging and ticketing stock
• Helping to keep shop clean and tidy

The skills you need

• Effective communication and customer care skills
• A willingness to volunteer in a team environment, and with the public
• A willingness to undertake all training required for role

What's in it for you

• Meet new people
• Use your skills and learn new ones
• Make a real difference to people with our conditions

Disclaimer

Expenses Reasonable out-of-pocket expenses will be reimbursed. These should be discussed with your Line Manager prior to outlay and must be submitted within the prescribed guidelines as detailed in the CHSS Volunteer Expenses Policy. Safeguarding In line with our commitment to safeguarding, this role is subject to a basic disclosure check. Chest Heart & Stroke Scotland are committed to equality of opportunity, and we aim to ensure no volunteer is unfairly treated on the grounds of an offending background.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need.