Customer support volunteer roles

The role in a nutshell:

We are looking for volunteers to help in our network of Age UK Cheshire shops throughout Cheshire. We have shops in Northwich, Macclesfield, Alderley Edge, Knutsford, Crewe, Ellesmere Port, Sandbach, Frodsham and Poynton. You will meet new people daily and have some fun while helping raise funds to help local older people in Cheshire.

What will you be doing?

Retail Volunteers carry out a wide range of tasks in our shop. You might be sorting and pricing stock, engaging with customers, ringing items through the till or keeping our shop floor full and organised. You will meet and assist customers while raising funds which go directly to helping older people in Cheshire. You will gain useful retail skills and work experience for a recognised, valued and effective charity.

How would you be supported in this role?

Our retail volunteers receive an initial induction into the work and policies of our charity and then specific training on tasks within the shop. 

Why do we need volunteers in this role?

Age UK Cheshire operates charity shops to raise funds for the delivery of services for older people in need in Cheshire. Volunteers play a key role in the shop team, ensuring our shops are welcoming places in the community and selling the items that are generously donated to our charity. 

What skills, interests or experience might be helpful in this role?

•Interested in people and able to communicate and make customers feel welcome
•An interest in the shop, and an enthusiasm for raising money through its work. 
•The ability to work as part of a team
•Enthusiastic, committed and helpful
•Having retail experience would be useful, but certainly not essential.
•Reasonably fit, as some lifting may be involved.

VOLUNTEER BRANCH CHAIR/COORDINATOR

Across the UK, our 60+ local branches help disabled people live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

As your local Chair or Coordinator, you’ll take the lead in making sure your local branch works as effectively as possible. You’ll recruit, induct, and support other branch volunteers to make sure your branch’s activities meet the needs of your local disabled community.

You’ll bring your leadership, communication, organisation, and motivational skills to this role.

What the role involves

This is a varied role where local need shapes what you’ll be working on, but it often includes:

•  Coordinating the activities of our local branch to undertake and meet the needs of  referrals in your area

• Coordinating and chairing the branch meetings

• Leading the branch’s shared responsibility for planning and completing referrals

• Coordinating the recruitment, induction, and ongoing support of new local branch volunteers

• Working with your Treasurer or Finance Officer to approve branch accounts

• Ensuring the branch’s activities comply with policies to keep people safe

• Regularly communicate and act as a key contact between staff and volunteers

What you’ll need for this role

Essential

• Confident in leading and chairing a meeting

• Confident using Microsoft Office, the internet and email

• Willingness to attend local events to promote the charity’s work

• Ability to understand and follow external and internal policies and procedures

• Able to keep people’s personal details safe

• Willing to follow Remap policies and procedures – and a commitment to our values

Desirable

• Confident in communicating with different audiences, including decision-makers and volunteers

• Able to delegate and motivate the activities of others

• Enthusiastic about raising awareness of the charity’s work in the local area

• Willingness to develop skills and experience

You’ll also need to complete the induction checklist and reference check, and you may need a DBS check if you also have another client facing role.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us.

Build and manage the digital systems that power SUNSHINE’s mission

SUNSHINE is a brand‑new charity with a bold mission: to replace loneliness with belonging and spark a grassroots joy movement across London and beyond. To grow with confidence, safety, and professionalism, we need a dedicated Digital & IT Lead to help us build, maintain, and secure the digital systems that keep SUNSHINE running.

If you love technology, problem‑solving, and creating smooth digital experiences for teams, this role is at the heart of our start‑up journey.

Why this role matters

SUNSHINE is a movement — but every movement needs strong digital foundations.

Your leadership will ensure that:

• Our cloud‑based systems are secure, organised, and easy to use.

• Our CRM and caseload systems support safe, effective service delivery.

• Our devices are configured, protected, and used responsibly.

• Our volunteers feel confident using the tools that power our work.

• SUNSHINE grows with professionalism, safety, and digital excellence.

You will help build the digital backbone of the charity.

What you’ll do

You’ll take the lead on all things digital and IT by:

• Sourcing, setting up, and managing our cloud‑based systems (CRM, caseload management, email, shared drives).

• Configuring SUNSHINE devices to ensure they are secure and used only for charity purposes.

• Maintaining digital security, access controls, and safe‑use practices.

• Troubleshooting IT issues and supporting volunteers when things go wrong.

• Creating simple guides and onboarding materials for new team members.

• Leading or assisting with digital induction sessions so everyone knows how to use our systems effectively.

• Advising the Founder on digital best practice, security, and future needs.

This is a hands‑on, high‑impact role where your expertise shapes how SUNSHINE operates every day.

What we’re looking for

You don’t need to be a senior IT professional — just someone who is confident with digital systems and enjoys helping others.

You’ll thrive here if you are:

• Tech‑savvy and curious.

• Organised and reliable.

• Calm under pressure and good at problem‑solving.

• Passionate about digital safety and good practice.

• Comfortable explaining tech in simple, friendly ways.

• Motivated by purpose, not ego.

If you love making systems work smoothly and supporting people to use them well, you’ll fit right in.

What you’ll gain

• A leadership role in shaping SUNSHINE’s digital infrastructure.

• The chance to build systems from the ground up.

• A warm, supportive, values‑driven environment.

• Real influence over how the charity operates.

• The satisfaction of knowing your work keeps SUNSHINE safe, secure, and effective.

This is a volunteer role — but it’s also a chance to build something lasting and meaningful.

Ready to help power SUNSHINE’s digital world?

If you want to help build a safe, modern, secure digital foundation for a charity with big ambitions, we’d love to hear from you.

Let’s build something safe, joyful, and beautifully connected together.

We are looking for someone who knows the CSA / CMS system to either do some on-line advice sessions or to be on the board readily available to answer CSA questions. This is an on-line role so needs access to facebook and an email address will be provided

CHARITY SHOP ASSISTANT – STOCK PREPARATION VOLUNTEERS NEEDED- HASTINGS

We currently need volunteers for Tuesday and Saturday afternoons, Wednesdays & Friday mornings and all day Sundays.

Please get in touch if you would like to become part of our amazing Volunteer Team!

VOLUNTEER ROLE DESCRIPTION

PURPOSE

To assist the Shop Manger in the running of an Age UK East Sussex Charity Shop with a focus on sorting and preparing donated goods

ROLE OF THE VOLUNTEER

· Greet and assist customers in a polite and friendly manner

· Receive donations and complete Gift Aid paperwork

· Sort donations for resale, recycling or rubbish

· Label and price goods, referring to the internet for specific price guides if required

· Steam and hang clothing

· Replenish and display stock in the shop throughout the day

· Assist in keeping the shop clean and tidy following the cleaning rota

· Undertake other tasks as required by the Shop Manager

SKILLS AND ATTRIBUTES NEEDED

· Basic numeracy and literacy skills

· IT and internet skills

· Tidy and organised

· Enjoys working as part of a team

· Trustworthy and reliable

· Specialist in an area, i.e. fashion, books etc – desired but not essential

AS A VOLUNTEER WE WOULD ASK YOU TO

· Support the Mission and Vision of Age UK East Sussex by helping us to ensure that our county is a place where people in later life flourish

· Be available to volunteer for at least one regular shift each week. This could be a morning, afternoon or whole day. Depending on the store we open Monday – Sunday.

· Adhere to Age UK East Sussex confidentiality and equal opportunities policies maintaining discretion and confidentiality at all times

· Be reliable and conscientious

· Attend all training and information days, group meetings and supervision

· Exercise patience and understanding when dealing with customers

AS A VOLUNTEER WE WILL OFFER YOU

· An induction and ongoing training with support sessions if required

· Reimbursement of out of pocket travelling expenses

· Full recognition of the time, energy and skills volunteers freely give - for example long service and merit awards

· The opportunity to be part of a friendly team

· Respect for volunteer’s limitations, both in time and emotional involvement

· The opportunity to meet other volunteers and attend occasional social events

· The opportunity to be involved in the planning and development of Age UK East Sussex

· Appropriate insurance cover - to protect you whilst you are acting on behalf of Age UK East Sussex

· The opportunity to enhance your skills in a retail environment.

We place great value on our volunteers - who bring so much to the organisation. Their time, energy and commitment are recognised and greatly appreciated.

Calling all animal lovers! We're looking for passionate volunteers to join Team Teckels at our charity shop in Stroud.

Teckels rescue, rehabilitate and rehome hundreds of vulnerable cats and dogs every year. Your support in our charity shop will make a massive impact on their lives, helping to raise valuable funds towards their care.

We have customer facing and non-customer facing roles available, so there is something to suit everyone. You could be welcoming customers, helping them with their purchases and putting sales through the till. Or helping out the back preparing donations ready for sale, merchandising, and making sure everything looks its best.

We welcome volunteers whenever the shop is open between 9am-5pm Tuesday-Saturday. Most volunteers do a morning 9am-1pm or afternoon 1pm-5pm shift, but we can be flexible to suit you and your other committments.

Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.

Our Sales Floor Volunteers are the first point of contact for customers when they enter our charity shop. You will be greeting customers, helping them find the items they’re looking for and answering their questions, with help on hand from the shop team. You will provide invaluable help in the running of the shop, keeping it stocked and attractively displayed.

Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.

Typical tasks include:

· Helping customers on the shop floor & providing good all-round customer service

· Promoting our campaigns and any instore sales to customers

· Working on window and shop displays to make them look their best

· Keeping the shop tidy, clean and well organised – some light housekeeping

· Helping your fellow volunteers and staff with customer queries

Volunteering with British Heart Foundation comes with plenty of benefits too…

· A 25% discount on donated goods and 10% discount on New Goods in our shops

· Unlimited, free, and confidential support by Retail Trust

· Access to training and development

· Reasonable travel expenses reimbursed

· Refreshments available

· Volunteer certificates, references and long service awards provided

· Access to discounts with other retailers

Gatwick Aviation Museum is seeking enthusiastic and flexible Volunteers to join their coffee shop team on a regular basis, either Friday, Saturday or Sunday each week. Job share would be considered.

Location: Gatwick Aviation Museum, Charlwood, Surrey, RH6 0BT

Salary: Unremunerated.

Minimum age is 16.

Gatwick Aviation Museum is a registered Charity and welcomes a wide variety of visitors each year, who are able to enjoy the varied collection of incredible aircraft and exhibits on display.

The Museum is currently open to the public on Fridays, Saturdays and Sundays 10am to 5pm, although we regularly welcome groups of all ages for tours and events during the week or in the evenings. We also host a number of different events throughout the year from car shows to cinema nights and open for extended periods during the School holidays. So additional cover in the coffee shop would be required to help out during those busy times.

We want every visit to our museum to be a very special one. As our visitor numbers increase, we need the support of additional volunteers to join our friendly team who go out of their way to ensure our customers have a memorable experience. Duties will include:-

• Welcoming customers with a friendly attitude;
• Serving hot and cold food and drinks to customers;
• Maintaining cleanliness and hygiene standards in all areas, including equipment;
• Using till and processing payments, handling card and cash transactions;
• Ensuring stock on display is replenished, maintaining inventory levels reporting any shortages to the Manager;

You don't need prior experience as training will be provided (including Level 2 Food Hygiene and Safety, First Aid, Fire Safety). Just bring your enthusiasm, be keen to learn and feel confident in a customer facing role. An enhanced DBS check will also be carried out.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops and warehouses, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer stock generation assistant
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• If you are volunteering in one of our warehouses there may be some variation in your role
• We are looking for ebay listers, including researching items, help with processing and packing our online shop orders.
• Support with our van drivers, collecting and delivering stock to our network of shops and also helping with local street collections.
• Receiving donated items from members of the public
• Sorting, tagging and preparing donated items for sale
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Toad Hall Animal Care – Saturdays Volunteer

About The Role

By caring for amphibians and supporting the Toad Hall exhibit, this role plays a vital part in conservation education and biodiversity protection. Volunteers help raise awareness of wetland species and the threats they face by engaging the public through interactive presentations, inspiring visitors to value and support wetland conservation.

What will you be doing:

• General animal husbandry such as feeding, water changes, and exhibit maintenance.
• Data recording for life support systems.
• General maintenance of public and back of house areas
• Helping with new projects and stock management.
• Conducting interactive presentations to engage the general public in the work of WWT, the amphibians in the Toad Hall exhibit, and wider conservation messages (training provided)
• Research and observations recording
• Adhering to all bio-security and hygiene protocols across the Living Collections

Volunteers are an essential part of the WWT team. You’ll get a warm welcome, including information on training, equipment and anything else you need. We are particularly looking for volunteers to support us on Saturdays.
 
Just to let you know, some of our roles are very popular. To help our teams and minimise disappointment for people kind enough to want to support us, we might take roles down before the closing date if we get a lot of applications. To avoid disappointment, please apply as soon as possible and include as much detail as possible in your application. If you do miss a role, or are looking for something particular, you can sign up to opportunity alerts. 
 
If you are interested in volunteering for WWT but don’t wish to apply online, please email, us or give us a call and leave a message with your name and number. 

About You

Who are we looking for?

There are two parts to this role: assisting with daily animal management duties in the Living Collections department and engaging our visitors on the amphibians and the work of Living Collection. Both aspects are equally important, and so we are looking for volunteers with the following:

• Basic animal husbandry knowledge, with a particular interest in amphibians would be advantageous
• Excellent customer service skills; confidence and enthusiasm when engaging the public
• Good physical health – this role will involve some manual handling
• Good attention to detail and able to follow instructions
• The ability to work on your own initiative under the direction of the Ectotherm team, following strict animal care protocols.

The role would be enjoyable for those who love working closely with animals, educating others, and gaining hands-on experience in an internationally important wetland site.  This role is particularly for those that are able to volunteer with us on Saturday as we are keen to boost our team on that day, other days may be available through other advertised roles.
 
Please note that this role is not suitable for those under the age of 18.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love volunteering at WWT

• Feel good knowing you are helping to restore wetlands, and our world
• Be surrounded and inspired by like-minded wetland lovers
• Hear from the people who inject their energy, passion and expertise into wetlands and wildlife – talks, walks, webinars, tea and cake…
• Free entry to all our wetland centres, including your family
• Volunteer discount on shopping and memberships
• Access to webinars and practical information to help you manage daily life

Ideally, we are looking for a commitment of at least one day a week for a minimum of 3 months but can be flexible dependent on the volunteer’s needs.

How to Apply

For more information on this exciting role, and others, and to apply please visit our webpage. 

We look forward to hearing from you! 

We’re excited to be opening a new café at our Spring Garden Lane site this April and are looking for warm, friendly volunteers to help create a welcoming space for our visitors, patients, and staff.

In this role, you’ll support the day-to-day running of the Hospice café. Tasks may include serving customers, preparing light snacks and drinks, operating the till, and helping to keep the café clean, organised, and inviting.

No previous experience is necessary—just a positive attitude, reliability, and a willingness to learn and support others.

Full training will be provided, including an online food safety course to help you feel confident in the role.

Carers Support Chair of Trustees 

Carers Support is looking for a new Chair of Trustees to lead our Board and support the next stage of our development. This is an important voluntary role for someone with strong board or senior governance experience who wants to make a real difference to unpaid carers. 

About Carers Support 

We are an independent charity supporting thousands of unpaid carers of all ages across Bristol and South Gloucestershire. We provide advice, information, practical help, emotional support, training, young carers services and more. 

About the role 

As Chair of Trustees, you will: 

• Lead the Board and help set the charity’s strategic direction 
• Support and work closely with the Chief Executive 
• Make sure the Board fulfils its legal and governance duties 
• Encourage a positive, open and inclusive Board culture 
• Ensure meetings are well-run and support good discussion and decision-making 
• Help the charity respond to the needs and views of unpaid carers 
• Ensure risks, finances and performance are monitored effectively 

What we’re looking for 

We welcome applicants from all backgrounds and lived experiences. 

We are looking for someone who can bring: 

• Board, governance or senior decision-making experience 
• Calm, confident leadership and good people skills 
• The ability to facilitate effective meetings or a willingness to learn 
• Sound judgement and the confidence to ask questions 
• A commitment to improving the lives of unpaid carers 
• Time to prepare for and attend meetings 

Time commitment 

• 4 board meetings per year (2 hours each) 
• Regular meetings with the Chief Executive 
• Occasional committee meetings, events or development sessions 
• Additional committee meetings, events or development sessions, as required

What you’ll gain 

• A meaningful leadership opportunity with social impact 
• Strategic experience in a respected local charity 
• Supportive induction, training and ongoing guidance 
• A warm and collaborative Board environment 

CHARITY SHOP VOLUNTEERS NEEDED in LEWES – (STOCK PREPARATION)

We are currently looking for volunteers to help in our stock room sorting donations both during the week and at Weekends.

Please get in touch if you would like to help and become part of our amazing Volunteer Team!

VOLUNTEER ROLE DESCRIPTION

PURPOSE

To assist the Shop Manger in the running of an Age UK East Sussex Charity Shop with a focus on sorting and preparing donated goods

ROLE OF THE VOLUNTEER

· Greet and assist customers in a polite and friendly manner

· Receive donations and complete Gift Aid paperwork

· Sort donations for resale, recycling or rubbish

· Label and price goods, referring to the internet for specific price guides if required

· Steam and hang clothing

· Replenish and display stock in the shop throughout the day

· Assist in keeping the shop clean and tidy following the cleaning rota

· Undertake other tasks as required by the Shop Manager

SKILLS AND ATTRIBUTES NEEDED

· Basic numeracy and literacy skills

· IT and internet skills

· Tidy and organised

· Enjoys working as part of a team

· Trustworthy and reliable

· Specialist in an area, i.e. fashion, books etc – desired but not essential

AS A VOLUNTEER WE WOULD ASK YOU TO

· Support the Mission and Vision of Age UK East Sussex by helping us to ensure that our county is a place where people in later life flourish

· Be available to volunteer for at least one regular shift each week. This could be a morning, afternoon or whole day. Depending on the store we open Monday – Sunday.

· Adhere to Age UK East Sussex confidentiality and equal opportunities policies maintaining discretion and confidentiality at all times

· Be reliable and conscientious

· Attend all training and information days, group meetings and supervision

· Exercise patience and understanding when dealing with customers

AS A VOLUNTEER WE WILL OFFER YOU

· An induction and ongoing training with support sessions if required

· Reimbursement of out of pocket travelling expenses

· Full recognition of the time, energy and skills volunteers freely give - for example long service and merit awards

· The opportunity to be part of a friendly team

· Respect for volunteer’s limitations, both in time and emotional involvement

· The opportunity to meet other volunteers and attend occasional social events

· The opportunity to be involved in the planning and development of Age UK East Sussex

· Appropriate insurance cover - to protect you whilst you are acting on behalf of Age UK East Sussex

· The opportunity to enhance your skills in a retail environment.

We place great value on our volunteers - who bring so much to the organisation. Their time, energy and commitment are recognised and greatly appreciated.

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families

Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed

items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,

and bedding.

• Support services for new parents, including drop-in groups and befriending for

pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The Sorting Team Member is responsible for organizing, checking, categorizing, and preparing donated baby items to ensure quality, safety, and readiness for distribution.

This role supports day-to-day operational activities within the Baby Bank and works closely with Project Leads and other volunteers to maintain efficiency and standards.

Volunteer Guidelines

Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.

• Minimum of 12hrs per week and 4hrs per day

• Attend agreed shifts consistently and provide notice if unable to attend.

• Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.

• Treat service users, staff, and fellow volunteers with respect and compassion.

• Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.

• Follow agreed scheduling processes to ensure continuity and consistency in service delivery.

• Work collaboratively as part of the team and report any safeguarding concerns immediately.

Your commitment and reliability help us create a stable and supportive environment for the families we serve.

Roles and Responsibilities

• Sort donated baby clothing, equipment, and essentials by category, size, and condition

• Inspect items to ensure they meet safety and quality standards

• Remove damaged, stained, or unsuitable items according to guidelines

• Label and organize items for storage or distribution

• Maintain cleanliness and order in sorting areas

• Follow operational SOPs and safety procedures

• Report inventory shortages or concerns to the Project Lead

• Support packing and preparation for client distribution when required

Qualifications

• Previous volunteer or warehouse experience is an advantage but not required

• Must be physically able to stand, lift, and move items for extended periods

• Available for minimum required volunteer hours per week

Skills

• Attention to detail

• Ability to follow structured processes

• Teamwork and collaboration

• Time management

• Basic organizational skills

• Reliability and accountability