Volunteer Admin Support to Regional Manager

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect.

We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our retail team. Any time they volunteer with us, helps us to be there for more people who are experiencing a mental health problem. 

About the volunteer role

We are looking for a reliable and organised volunteer to provide administrative support to our regional manager, who manages a network of our charity shops.

This is a varied role, and you will help with a range of tasks which will support our regional manager with key admin duties to ensuring the smooth running of our retail services.

There is flexibility around when and where this volunteering is carried out. This may include volunteering remotely from home, field-based support, or volunteering from one of our shops.

Key tasks

-        Providing general administrative support to the regional manager

-        Responding to emails and telephone enquiries

-        Sending comms to wider team on behalf of regional manager

-        Collating information on behalf of the regional manager

-        Preparing and supporting with a range of documents such as Word, Excel & PowerPoint.

-        Assisting the regional manager to arrange interviews with selected candidates.

-        Carrying out data entry and other administrative tasks

-        Providing administrative support associated with shop openings, relocations and closures.

-        Supporting retail team with stock generation support

-        Handling information appropriately and confidentially

About you

You do not need previous experience of working in a charity or mental health setting, we are looking for someone who is approachable, dependable and comfortable with working with information, people and various administrative tasks.

We’re looking for someone who:

-        Is a good communicator with a friendly and professional telephone manner

-        Has good administrative and organisational skills

-        Can work well both independently and as part of a team

-        Can take direction and follow instructions

-        Is proactive and able to use their initiative

-        Is reliable, organised and has good attention to detail

-        Has good IT skills and is comfortable using Microsoft Office systems

Need to know:

Given the nature of this volunteer role and the information the volunteer may have access to, successful applicants will need to sign a confidentiality agreement as part of the onboarding process.

Experience & skills you will gain

You will have the opportunity to use and develop your administrative, communication and organisational skills, whilst also making a valuable contribution to our charity.

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.