Diversity volunteer roles

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

About Breck Foundation

Breck Foundation is a UK child online safety charity founded in 2014 in memory of Breck Bednar, a 14-year-old boy who was groomed and murdered by someone he met online. Everything we do is driven by a simple but urgent mission: to prevent this from ever happening again.

Since our founding, we have reached more than 335,000 people in person or on video, including over 276,000 children and young people. Through our school programmes, professional training, parent engagement and policy advocacy, we work across whole communities to build the knowledge, skills and confidence needed to keep children safe online.

We are now preparing to launch a new growth strategy, and this is a genuinely exciting moment to be joining us.

About the role

We are looking for an exceptional individual to serve as our new Chair of Trustees, following the stepping down of our current Chair after three years of dedicated service.

As Chair, you will lead the Board of Trustees and work in close partnership with the Chief Executive to provide strategic oversight and governance of the charity. You will play a central role in shaping and delivering our new growth strategy, helping us extend our reach, deepen our impact and grow our influence on the policy landscape.

This is a voluntary role with a time commitment of approximately 1 day per month, to cover quarterly Board meetings, sub-committee involvement, regular contact with the Chief Executive and occasional attendance at Foundation events.

A full recruitment pack, including details of all responsibilities and how to apply, is available to download via the link on this page.

What we are looking for

We welcome applications from people of all backgrounds. You do not need to have been a Chair before. If you bring the right skills, values and commitment, we would love to hear from you.

We are looking for candidates who can demonstrate:

• Senior leadership experience in the charity, public or private sector, ideally including board or committee experience
• A strong understanding of charity governance and trustee responsibilities, or a clear and credible commitment to developing this quickly
• Experience of leading organisations through periods of strategic change or growth
• The ability to chair meetings effectively, build consensus and bring out the best in a diverse board
• An understanding of the financial and fundraising challenges facing charitable organisations
• A genuine commitment to children and young people's safety and wellbeing online

Our commitment to diversity

We are committed to building a Board that reflects the diversity of the communities we serve. We would particularly encourage applications from people from LGBTQAI+, Black, Asian or minority ethnic communities.

How to apply

Please download our recruitment pack for full details of the role and application process.

Applications close at 10am on Tuesday 1 September 2026.

Initial video interviews w/c 7th September 2026.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above-mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Support activities that promote healthy lifestyles, emotional wellbeing, personal development, and positive mental health. Volunteers will help create a supportive environment where young people can participate in wellbeing activities, build resilience, and access positive opportunities for growth and development.

Promote positive mental health and wellbeing Encourage healthy habits and self-care Support confidence, resilience, and self-esteem Help young people feel safe, valued, and supported

You will need to have the following skills in order to participate:

• Empathy and good listening skills
• Positive and supportive attitude
• Ability to build positive relationships with young people
• Good communication skills
• Respect for diversity and inclusion
• Commitment to safeguarding and wellbeing

Vault Youth Zone is accessible by local bus and train services.

Limited local parking may be available. Full directions will be provided upon successful application.

Unreal offers support and information to people with lived experience of Depersonalisation and Derealisation (DPDR) - including people experiencing symptoms themselves and their carers, friends and families. We aim to raise awareness of DPDR, provide up-to date clinically-validated information, signpost people to relevant resources, push for policy change, assist in research studies and enable people living with DPDR to speak with others through our flagship Peer Support Programme to help support each other.

We are supported by a dedicated network of volunteers and ambassadors whose expertise and lived experience are central to what we do.

Despite being a small and relatively young charity, officially founded in 2019, we have established ourselves as the leading voice on DPDR in the UK and are proud of what we have achieved.

Unreal enters this next chapter from a position of real strength. We have established ourselves as the leading charity for DPDR in the UK, with a peer support programme that continues to grow in demand, strong relationships with clinicians, policymakers and researchers, and a clear strategic direction.

We have recently set our key priorities for 2026 to 2030, and we are looking for new board members who are excited to help us deliver on that ambition.

This is a significant moment for the charity. We are recruiting for trustees at a time when we have strong foundations, a clear sense of purpose, and real momentum. The people who join us now will help shape the next chapter of Unreal.

At such a pivotal time for the charity, and to help achieve our ambitions, we are looking for enthusiastic and committed individuals to join our Trustees.

We are currently recruiting:

• A HR/Governance Trustee

• A Finance Trustee

• A Fundraising Trustee

We welcome applications from people with or without previous trustee experience. What matters most is your commitment to our mission and the skills and perspectives you bring.

We have attached our recruitment pack with details of the individual roles. 

Time commitment

• Board meetings: monthly (9 per year), held online

• Full trustee days, held in person: twice a year

• Online Trustee meetings, twice a year

• Additional time required for specific projects or sub-committees

Support for new trustees

We are committed to making trusteeship at Unreal as accessible and rewarding as possible. All new board members will receive a full induction and training

Expenses

All reasonable expenses incurred in carrying out your role as a trustee will be reimbursed in line with our expenses policy.

What we are looking for

We are not looking for a particular type of person. We are looking for the right people. Within our trustees and board, we aim to bring together a range of skills, backgrounds and perspectives. 

Full role specifications for each position are included below. These set out the specific skills, experience and qualities we are looking for, alongside the responsibilities of the role.

In addition to the specified roles below, we will also be recruiting more widely, and welcome applications from anyone who fulfils the below general criteria. 

We particularly welcome applications from:

• People with lived experience of DPDR, including carers, friends and family members.

• Clinicians and researchers working in the field.

Skills and experience that are valuable to us include:

• Finance

• Fundraising

• HR

• Governance

• Expertise in the mental health or charity sector. 

We ask all trustees to commit to a term of three to four years. The Chair may be appointed for a term of up to five years.

Before you apply

Trustees of Unreal must meet the following eligibility criteria. Please check these before applying.

You must:

• Be 18 years of age or older

• Not be automatically disqualified under the Charities Act 2011. This includes any person: with undischarged bankruptcy those who has been declared bankrupt; that has entered into an IVA; been disqualified as a company director; or that has certain unspent criminal convictions relating to dishonesty, fraud or contempt of court

• Have no safeguarding restrictions that would prevent you from working with vulnerable people

• Be willing to declare any conflicts of interest and to complete a DBS check

If you are unsure whether any of the above applies to you, the Charity Commission website has further guidance.

All trustees are expected to uphold Unreal's Code of Conduct for Board Members. A copy will be shared with shortlisted candidates and must be signed on appointment.

General Trustee Responsibilities

Candidates should demonstrate:

• Commitment to the charity’s mission and values.

• Integrity, sound judgement and professionalism.

• Ability to contribute to effective governance and strategic decision-making.

• Willingness to act in the charity’s best interests at all times.

• Ability to work collaboratively and constructively as part of a board.

• Good communication and interpersonal skills.

• Understanding of confidentiality, accountability and conflicts of interest.

• Awareness of safeguarding, equality, diversity and inclusion responsibilities.

• Financial awareness and responsible oversight of resources.

• Sufficient time and commitment to fulfil trustee duties and attend meetings.

• Willingness to undertake training and ongoing development.

• Relevant professional, leadership, governance or lived experience would be advantageous.

How to apply

To apply, please send the following:

• A CV or brief summary of your relevant experience

• A short personal statement of up to 250 words setting out what you would bring to Unreal and why the role appeals to you

We ask that any applications submitted are in the candidate’s own words. 

Deadline

The closing date for applications is 27 August 2026.
Interviews are expected to take place in September 2026.

The Recruitment Process

We want to make this process as straightforward and human as possible. Shortlisted candidates will be invited to an informal conversation with one or more of our trustees, giving you a chance to find out more about us and for us to learn more about you. Successful candidates will then be invited to a formal panel interview with set questions. 

Interviews will be held virtually, though if you would prefer to meet in person we will do our best to accommodate this.

We are committed to making this process as accessible as possible. If you require any adjustments to support your application or participation in the interview process, please do get in touch and we will do our best to accommodate you. 

We are committed to equity, diversity and inclusion in everything we do, including in how we recruit. We particularly welcome applications from people with lived experience of DPDR, and from those who are underrepresented in charity leadership.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above-mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Our WWT Llanelli site consists of 450 acres of saltmarsh, lakes, scrapes, pools, streams, and lagoons - providing refuge for a huge diversity of plants and animals. Managing a large wetland nature reserve requires a lot of practical hands-on tasks. With training and guidance, you will become part of our friendly and dedicated Wednesday Reserve Volunteering Team. 

Your role will be to provide regular support in all practical management of our amazing reserve - including maintaining habitats, increasing species biodiversity, and ensuring the reserve and grounds look their best. This is a fantastic opportunity to get stuck in with some practical nature conservation as part of a friendly team, and could be a stepping stone for anyone wanting to gain further experience to help gain a career in conservation.

Volunteers are an essential part of the WWT team, and we wouldn’t be able to maintain our internationally important wetland sites without their help. You will receive a very warm welcome, full induction & training, and be provided with the necessary equipment, uniform, and anything else needed to thrive in your role.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Last year 786,574 people were offered information and support from Victim Support. As a Service Delivery Volunteer you will provide specialist support services for people affected by crime.

Why volunteer with us?

·  Make a difference - you will volunteer directly with victims and/or alongside staff.

·  Gain skills and experience - you will receive training on how to provide practical and emotional support.

·  Join our community - you will be part of a large community of over 1,500 volunteers and staff.

·  Beyond your role – attend one or our many events/webinars and join one of our six Equality, Diversity & Inclusion networks.

 Volunteering with Victim Support in Staffordshire

As a Volunteer in Staffordshire your role will include:

·  Making a real impact by helping people affected by crime feel safer, supported, and empowered.

·  Building valuable skills and confidence through specialist training in safeguarding, risk assessment, and supporting victims of crime.

·  Representing Victim Support at local events and community activities, raising awareness and connecting with people who need help.

·  Networking with local organisations and community partners, gaining insight into multi-agency working and referral pathways.

What do we ask of you?

In order to join us as a Service Delivery Volunteer, you must:

·  Be 18 years of age or over.

·  Be able to volunteer for at least 6 hours per week, for at least 12 months.

·  Undertake training over a 10-week period – this includes 7 virtual training days as well as completing a workbook and online learning modules.

·  Undertake an enhanced DBS check & be part of the DBS update service.

·  Be able to provide two satisfactory references.

·  Have an active email address that you are comfortable using in order to engage with VS communications.

Expenses

·  All Victim Support volunteers are entitled to out-of-pocket expenses incurred whilst volunteering, including travel and lunch.

Diversity Matters

·  VS strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

·  VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

·  We are happy to make reasonable adjustments to support you through the application process.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.