136 Energy volunteer roles

Read Easy UK provides free, confidential, one-to-one reading coaching for adults who struggle with reading, delivered through a dedicated network of local volunteer groups. Across the country, our volunteers are helping adults gain the skills and confidence to read, opening the door to new opportunities in work, family life and everyday independence. By volunteering with Read Easy, you can play a direct role in transforming someone’s future. Whether you’re coaching a Reader, helping run a local group, or spreading the word in your community, your time and commitment can have a lasting impact. 

Outline of the Team Leader role
As the Team Leader you are responsible for the proper and effective direction of your local group. This role will appeal to 
someone with enthusiasm and energy who will enjoy managing a team of diverse volunteers. Ideally, the Team Leader will remain in this role for at least two years.

How we will support you
You will be provided with a full induction and training, a Management Team Handbook and all the policies, and guidance specifically needed for this role, including access to support from a Read Easy UK Regional Adviser, as well as support from your local group. You will also be invited to Read Easy UK’s regional and national forums which create opportunity for you to network with volunteers from other groups.

What you will be doing
● Be a visible ambassador for your group, building meaningful relationships with stakeholders and representing Read Easy with pride.
● Champion the reputation of your group and Read Easy UK, helping everyone uphold the organisation’s values.
● Leading your group to develop strategically, so that it functions effectively in delivering reading coaching to as many people as possible.
● Inspiring and supporting team members, helping them thrive and enjoy the roles they love and managing succession planning for the group.
● Leading the Management Team in setting goals and planning activities
● Delegating projects to your Deputy Leader, such as setting up a new hub or developing remote coaching for your group, to reach even more people eager to learn to read.
● Ensuring that everyday tasks are delegated and effectively completed so that all on the Management Team are able to contribute to the success of Read Easy locally.
● Providing encouragement and support to Hub Leaders to help hubs grow and succeed.
● Leading meetings and setting agendas.
● Playing a vital role in ensuring the group meets its Constitution and Affiliation requirements, and that the guidance from Read Easy provided to keep things running smoothly is followed
● Liaising with other Team Leaders to discuss issues and share best practice
● Building strong relationships with your Read Easy UK Regional Adviser. 

The skills you need
● Strong leadership and team management skills and experience, with ability to motivate and inspire trust and confidence in others.
● An ability to think and act strategically, set goals, plan work and delegate.
● A willingness and ability to challenge others, deal with underperformance and manage conflict when necessary.
● Reasonable confidence in using IT. 
● The ability to use initiative and work independently. 
● A willingness to abide by Read Easy policies and procedures. 
● An open attitude that encourages two-way communication and willingness to ask for and offer support to the Team. 
● A non-judgemental attitude and respect for others, with a commitment to equality and diversity, so that you can make everyone feel valued and included. 
● Energy and enthusiasm with four to five hours a week to commit to the role.

What is in it for you? 
● Use your knowledge and skills to lead a team to support Reader achievement
● Meet and work collaboratively with new people
● Be active and engaged, adding value to your local community.

Do you want to make a real impact on household carbon footprints and promote sustainable living? Join our innovative crowd-sourced app development team and help us make an impact on climate change and the environment.

What will you be doing?

We’re looking for UK‑based volunteers with expertise in assessing and verifying quantified environmental impacts. You’ll work with a small remote team to audit and verify carbon, waste or water savings linked to lifestyle choices, using open‑source data. 

Your research will help develop robust models and frameworks, ensuring the E‑Save app provides accurate, trusted impact data for users.

What are we looking for?

We’re seeking volunteers with experience in assessing or verifying carbon, waste, water or other environmental impacts. 

You’ll audit data sources, verify existing figures, and research gaps. You’ll help develop consistent frameworks, models and tools, and refine methodologies with the team. 

You’ll need a methodical approach, attention to detail, working knowledge of life‑cycle analysis, and the ability to work independently within a remote team.

What difference will you make?

Your insight and expertise in quantifying household carbon and other environmental benefits that are at the heart of the E-Save app.

Your vital contribution will help ensure the app delivers real environmental impacts. 

You will be at the forefront of innovation, bringing climate action into people’s homes across the UK, making sustainable living part of everyday life.

Read Easy provides free, confidential, one to-one reading coaching for adults who struggle with reading, through a network of volunteer groups. Read Easy groups are changing the lives of individual adults across the country by providing them with the support they need to learn to read, and in turn opening doors for them to all sorts of new opportunities in life. You can read about the difference Read Easy makes here on our website.

Outline of the Administrator/Secretary role

Being an excellent timekeeper and an organised individual, your administration skills will be vital to support the smooth running of the local Management Team. By recording actions agreed at meetings, and supporting the Team Leader, Management Team and Coordinator with administrative support, this role ensures that the group functions at its best and works in the most efficient and effective way to help adults learn to read in your community.

How we will support you

You will be provided with the Management Team Handbook, training/induction, policies and guidance specifically needed for this role, including access to support from a Read Easy UK Regional Adviser, via your Team Leader. You will also be invited to Read Easy UK’s regional forums and annual conference which give volunteers an opportunity for networking with those from other groups.

What you will be doing

● Arranging Team meetings with the Team Leader and distributing agendas

● Recording actions agreed at the team meeting and distributing notes on required actions

● Submitting Coach and Reader Finisher questions responses to REUK

● When required, supporting the Coordinator with printing and copying

● Supporting with general administration for your group

● Attending regular Management Team meetings, typically every 6-8 weeks

The skills you will need

● A strong commitment to improving the lives of the people Read Easy works with.

● Good communication and people skills, with a commitment to maintaining© Read Easy UK 1 June 2023confidentiality.

● Reasonable confidence in using IT.

● The ability to use initiative and work independently.

● A willingness to abide by Read Easy policies and procedures.

● An open attitude that encourages two-way communication and willingness to ask for and offer support to the Team.

● A non-judgemental attitude and respect for others, with a commitment to equality and diversity, so that you can make everyone feel valued and included.

● Energy and enthusiasm with an average of one to two hours a week to commit to the

Read Easy provides free, confidential, one to-one reading coaching for adults who struggle with reading, through a network of volunteer groups. Read Easy groups are changing the lives of individual adults across the country by providing them with the support they need to learn to read, and in turn opening doors for them to all sorts of new opportunities in life. You can read about the difference Read Easy makes here on our website. 

Outline of the IT Supporter role
It is amazing how much difference you could make to your local group by providing IT support, either remotely or in person. Even the smallest things like setting up email accounts, using video calling software and creating social media accounts can be a real challenge for some volunteers, so your expertise will make the world of difference to supporting your local group to help adults learn to read in your community.

The skills you will need
● Knowledge and previous experience of fundraising is desirable, though not essential.
● A willingness to seek out potential sources of funding.
● Experience of writing funding bids is desirable, though not essential.
● Good negotiating and influencing skills.
● The ability to use initiative and work independently.
● A willingness to abide by Read Easy policies and procedures.
● An open attitude that encourages two-way communication and willingness to ask for and offer support to the Team.
● A non-judgemental attitude and respect for others, with a commitment to equality and diversity, so that you can make everyone feel valued and included.
● Energy and enthusiasm with an average of three hours a month to commit to the role

Are you driven and motivated by sales with knowledge of running an online shop? Are you familiar with Facebook marketplace, eBay Vinted and any others? Could you take on the roles of managing our products, selling them, packing them and posting them? A few hours a week volunteer time is all we are asking for a new dynamic role that could lead to a big business opportunity, whilst raising vital funds for a small grassroots charity. 

We are looking for an 'Online Seller' volunteer to coordinate the end to end process of itemising and uploading the items on online reseller sites (i.e. facebook marketplace, ebay, vinted), packing up items, and managing all communication and item exchange with interested buyers to maximise the funds from sales as much as possible. The items will be dropped off to you to coordinate pick up with buyers, and therefore we are looking for volunteers that are London based only and have the space to store small items (clothing, books, ornaments etc). 

As well as ideally having previous experience selling items online through online marketplaces like facebook and ebay, we are looking for volunteers who are highly organised, with strong written communication skills, in order to deal with buyers throughout the process. We are looking for that high energy person to help push the sales of our products, ranging right across the board from anything to everything.

What’s in it for you? Volunteering at PINT is a fantastic opportunity to gain experience in  the charity sector, develop your skills, and contribute to an amazing cause. However there is commission avaliable of up to 50% per item of the profit made. The rewards are huge but the impact will be greater.

The time commitment can be flexible with whatever you are able to give, but around 4 hours a week on average could be a good estimate.  

Across the UK, our volunteer groups play a vital part in supporting people affected by MS, bringing people together and connecting our local MS communities.

As an Activities Organiser, you'll bring your skills, energy and enthusiasm to lead, develop and plan activities and events with your local group. You’ll get involved in creating and coordinating an annual calendar of events, makingsure they’re run safely and effectively, to be accessible to our MS community. You’ll take a lead role at events on the day, inspiring your fellow volunteers to get involved.

Why we want you:

As one of our wonderful volunteers, you can get involved in:

• providing support and services to the MS community
• increasing awareness of, and delivering resources to people affected by MS
• raising vital funds to help stop MS
• boosting our community voice by advocating for MS research and policy.

What you will be doing:

• Using and developing your creativity, communication and organisation skills to lead your fellow volunteers in new and existing activities
• Communicating with other group volunteers
• Helping to locate the right venues
• Promoting activities online and in your community
• Completing Health and Safety documents and uploading them to our system
• Liaising with Service Providers.

The skills you need

• Skills and/or experience in what you'll be doing
• Commitment to MS Society policies and procedures
• Confidence in using Microsoft Office, the internet and email will be required for some volunteer roles
• Compassion and sensitivity
• Ability to maintain confidentiality when required
• A willingness to support the work of MS Society and be a positive representative for the MS community.

What's in it for you:

• You’ll be part of our amazing volunteer network
• You’ll develop new skills, which can improve your CV and employability
• You'll be making a real difference to people's lives
• You’ll get a say in influencing our work
• You’ll receive a Volunteer Welcome Pack
• You’ll have an induction to your role
• You’ll get support from your Volunteer Manager
• You’ll gain access to Learning and Development opportunities

We’re excited to offer a new, rewarding volunteer opportunity in our Day Patient Unit (DPU) at the Hospice in Winsley, Bradford on Avon. If you’re caring, compassionate, and love connecting with people, we’d love to hear from you!

As a Nursing Support Volunteer, you’ll bring comfort and companionship to patients in our Friday respite group. You’ll help create a welcoming space where patients can enjoy activities, laughter, and support.

No two shifts are the same! You’ll be part of a friendly, dedicated team, helping with a variety of tasks and making a real difference to patients and their families. Respect, dignity, and compassion are at the heart of everything we do.

We’ll give you a full induction, top-quality training, and ongoing support. All we ask is your energy, kindness, and commitment to person-centred care.

Why we need you

To assist the team in providing nursing and personal care to our patients and support to their families and friends.

What you will be doing

• To provide personal care for the patients as required
• To prepare and serve refreshments and meals during your shift and assist with eating as needed
• Connect and chat to patients and families – led by them
• To inform the nurses of care you have provided and handover at the end of your volunteer shift

The skills you need

• Good communication skills and ability to be led by the patient
• Empathy & understanding
• Friendly and approachable
• Ability to work in a team
• Reliability
• Awareness of you own support needs
• Experience of caring / nursing 
• Volunteers must be over 18 years of age for this role

What's in it for you

• Help a local charity and give something back
• Learn new skills
• Gain more confidence
• Make new friends
• All training and induction to Dorothy House provided
• Out of pocket expenses reimbursed

Please note

This role will requires a DBS check

About Care4Calais

Care4Calais is a volunteer-powered charity supporting refugees in northern France and the UK. We work alongside people seeking safety to provide daily essentials, fill the gaps state support leaves, and open up access to justice. We also press the public and policymakers to act. Our vision is an inclusive society where people seeking safety have a safe home and a bright future free from inequality.

In northern France we operate year-round from Calais, providing warm clothing, shelter, services and assistance to people living in dangerous conditions. In the UK, our Field Operations teams distribute clothes and essentials, run language lessons, sports and music workshops, and connect people to medical, educational and specialist services; our Legal Access teams secure legal representation and make sure people are informed and empowered throughout their asylum claim.

Our work is informed by an Advisory Board of people with lived experience of seeking safety, who provide strategic input and feedback.

About the role

We're appointing more Trustees with lived experience of seeking asylum. You'll join as we begin a strategic review that will shape our priorities for the coming years - so your insight will help decide where a charity working on the front line of the hostile environment puts its energy next, and make sure those decisions reflect the realities and aspirations of the people we exist to serve.

As a member of the Board, you’ll be working to set Care4Calais' strategic direction, hold us to our governing documents and legal duties, and support and challenge the leadership team so the charity can grow and thrive.

You don't need previous governance experience. We will support you and give you what you need to do the role well.

What Trustees do

Purpose and compliance

• Ensure Care4Calais complies with its governing document, charity law and other applicable regulation

• Ensure we pursue our charitable objects, and that all activities and resources advance that purpose

• Contribute to regular reviews of our own governance

Strategy and direction

• Shape and review strategy, and advise on our purpose, vision, goals and activities

• Review what we're achieving and how effective our activities are

• Stay alert to changes in our operating environment and ensure our purpose and activities remain relevant

Risk, finance and oversight

• Ensure key and emerging risks are identified, monitored and mitigated

• Oversee financial plans and budgets, monitor progress, and review and approve financial statements

• Ensure robust processes for handling money and accurate record keeping

• Ensure income generation is on target, lawful, and doesn't expose us to undue risk

• Ensure the effective and efficient administration of the organisation

Judgement and stewardship

• Use your own judgement to make decisions that are honest, lawful and in Care4Calais' best interests

• Avoid conflicts of interest or loyalty where you can; declare and record those you can't

• Support and challenge the leadership team in exercising their delegated authority

• Promote our aims and reputation through your skills, knowledge and contacts

• Attend Board meetings prepared to contribute

Who we're looking for

• Lived experience of seeking asylum

• Willingness to understand and accept a trustee's legal duties, responsibilities and liabilities, and to act in the charity's best interests

• Strong commitment to our cause, values and strategic objectives

• A strategic, critical thinker who is comfortable asking questions, challenging assumptions and sharing views with respect and confidence

• Ability to work as part of a team, understanding that trusteeship is collective

• The time to do the role well  - attending meetings and taking an active part in discussion

Support you'll get: structured onboarding, a buddy from the Board, and external mentoring through the Experts by Experience Employment Network.

Terms of service

The role is voluntary, with reasonable expenses reimbursed. Trustees are appointed for a 3 year term which is renewable. We expect trustees to attend all scheduled Board meetings, with reasonable allowances for extenuating circumstances. 

As a small charity, there will be times we need you beyond Board meetings — scrutinising papers, advising on new initiatives, or lending expertise on a particular issue. Trustees are encouraged to visit our operations in the UK and northern France.

All appointments are subject to the standard requirement that candidates are not disqualified from acting as a charity trustee under the Charities Act; you'll be asked for the relevant declarations.

How to apply

Send a CV and a letter of interest (1–2 pages) setting out why you want the role and how you meet the person specification.

Skills and insight come from a wide range of life experiences, not only paid work -  tell us about any experiences, learnings or perspectives you think would help you thrive here.

You will never be asked to describe your lived experience at any stage of this process unless you choose to.

Want an informal chat first? Contact Wilf Sullivan, Chair of the Board wilf [@] care4calais .org

Shortlisted candidates will be interviewed online after the closing date.

We can help with digital access or a quiet space for interviews. Tell us about any reasonable adjustments you need and we'll arrange them.

Equality and safeguarding

Care4Calais is an equal opportunities employer and an anti-racist organisation. We actively encourage applications from Black, Asian and Minority Ethnic communities, people from refugee and migrant backgrounds, LGBTQ+ individuals, disabled candidates, and those with lived experience of the immigration system.

We are a proud member of the Experts by Experience Employment Network (EBE), which works towards a charitable sector led by people with lived experience of the asylum system. We've moved away from one-size-fits-all recruitment to make our process fair, supportive and accessible. Applicants are welcome to use the guidance at ebeemployment .com and to contact the EBE support team for help with your application and, where available, one-to-one interview preparation.

We are committed to safeguarding. Our selection process includes rigorous background checks and assessments to ensure post holders demonstrate attitudes and values aligned with a culture that promotes safeguarding.

Do you want to join an organisation committed to addressing low literacy and numeracy?

Volunteers are essential to Shannon Trust and bring their energy, ideas and skills to train mentors in prisons, support learners in the community and enhance our business support team.

We are looking for volunteers to provide training and support to our mentors in prison in the North East area. This could include visiting any of the following prisons: HMP Frankland, HMP Holme House, HMP Durham, HMP Northumberland, HMP Low Newton, HMP Deerbolt. There may be some additional preparation and/ or administrative tasks in between volunteering days at the prison.

Our prison volunteers nurture the growth of the Shannon Trust in their prison. They help unlock the power of reading by delivering training sessions for prison mentors and offering ongoing advice, guidance and support through mentor meetings.

Volunteer recruitment dates

The closing date for applications to attend our next round of training is 24 January 2027. In some circumstances, volunteer vacancies may close early. Successful applicants will be sent interview questions in advance with notice to prepare. We will respond to all applications. Successful applicants will be invited to an interview between 25 January and 5 February 2027. This is an opportunity for you to meet our regional team, to find out more about you and for us to share more information about the volunteering role.

Training:

You'll be given high quality training to prepare you for volunteering with Shannon Trust. This takes place over 4 training sessions and via our online training portal. We ask that volunteers aim to complete the training in one course as this means that you will be ready to start actively volunteering. The next training sessions for volunteering for people applying to be a prison based volunteer will take place as follows.

Please check that you can attend all of the training the dates prior to applying:

• 16 February 2027, 10am – 1pm (via Zoom)

• 23 February 2027, 10am – 1pm (via Zoom)

• 2 March 2027, 10am – 1pm (via Zoom)

• 23 March 2027, 10am-4pm (in person session, London)

• 30 March 2027, 10am - 11am (via Zoom) - optional additional session

You’ll also receive the opportunity to attend ongoing training sessions and peer support meetings during your time as a volunteer to build your skills and experience.

Read Easy provides free, confidential, one to-one reading coaching for adults who struggle with reading, through a network of volunteer groups. Read Easy groups are changing the lives of individual adults across the country by providing them with the support they need to learn to read, and in turn opening doors for them to all sorts of new opportunities in life. 

Outline of the Fundraiser role
You will be seeking funding from local organisations that are interested in investing directly into their local communities.

How we will support you
You will be provided with the Management Team Handbook, policies, training/induction, guidance and resources specifically needed for this role, including access to support from a Read Easy UK Regional Adviser, via your Team Leader. You will also be invited to Read Easy UK’s regional and national forums which gives volunteers an opportunity for networking with 
those from other groups. 

What you will be doing 
● With your Management Team, plan how much money is needed to be raised to cover group expenses and agree best approaches to fundraising.
● Write applications to local community funding organisations and businesses.
● Arrange fundraising events, as agreed by Management Team.
● Maintain a database of fundraisers.
● Make public acknowledgement and thanks to donors.
● Attending Management Team meetings, typically every 6-8 weeks.

The skills you will need
● Knowledge and previous experience of fundraising is desirable, though not essential.
● A willingness to seek out potential sources of funding.
● Experience of writing funding bids is desirable, though not essential.
● Good negotiating and influencing skills.
● The ability to use initiative and work independently.
● A willingness to abide by Read Easy policies and procedures.
● An open attitude that encourages two-way communication and willingness to ask for ands offer support to the Team.
● A non-judgemental attitude and respect for others, with a commitment to equality and diversity, so that you can make everyone feel valued and included.
● Energy and enthusiasm with an average of three hours a month to commit to the role.

What is in it for you? 

You will:
● develop fundraising skills;
● develop your skills in organising events if you choose to use this approach;
● meet and work collaboratively with new people
● be active and engaged, adding value to your local community.
● gain skills in demonstrating and understanding data protection and how it is applied
● meet and work collaboratively with new people
● be active and engaged, adding value to your local community

Want to get hands-on experience in fashion photography while supporting a good cause? As a Retail Photographer with Together Trust, you'll be at the heart of our fundraising efforts, capturing stylish shots of brand-new and vintage clothing to help raise money for our life-changing services. You’ll be working with a fun, creative team and using your photography skills to showcase clothes donated by big names like Boohoo and preloved gems from our local community.

You’ll also have the chance to level up your social media game by posting your shots on platforms like Vinted, helping us sell these items and fundraise in the process!

We’re looking for enthusiastic volunteers of all backgrounds to get involved – no previous experience required, just a love for fashion and a desire to help! All we ask is that you bring your energy and creativity. You can stop volunteering at any time, and you’ll always be supported by our team.

More about the role:

We need a creative and enthusiastic volunteer to help us photograph stylish clothes for online sale, raising funds to support our young people while gaining valuable experience in fashion photography and social media.

What you will be doing:

- Measuring donated clothes and recording information for listing
- Steaming clothes and styling them in a way that makes them pop on camera
- Capturing high-quality photos of donated clothing and accessories
- Highlighting unique details like buttons, patterns, beads, and embellishments (review our - Photography Handbook for help)
- Helping raise vital funds for Together Trust’s life-changing services
- Help us on Mondays (10am-11am) or Fridays (11am-1pm)

The skills you need:

- Keen to learn and able to follow instructions
- Good eye for style (we’ll show you the ropes if you're unsure!)

What's in it for you:

- Build your photography portfolio with real-world experience
- Gain insight into the fashion and online selling industry – great for future job prospects!
- Get hands-on with social media (Vinted) and learn how to market fashion online
- Feel good knowing you’re helping raise money for people who need it most.
- The satisfaction of supporting a charity that makes a real difference
- Free biscuits, tea and coffee!
- Reasonable out-of-pocket travel expenses reimbursed

Would you like to have a great day out, while supporting Shelter’s fundraisers?

Information about the role

Join us for a volunteering experience where you’ll become part of the action. As a member of the marshalling and cheering squad, you’ll help create an enthusiastic and supportive atmosphere, motivating Shelter fundraisers and celebrating their achievements along the route.

Expect plenty of energy, community spirit and memorable moments. It's a fantastic opportunity to connect with others, be part of something special, and experience the powerful impact of coming together to support Shelter's work.

Date: Tuesday 8th December 2026 

Time: 4pm - 10:30pm

Location: 26 Leake Street, Leake Street Arches, London

The above is the essential information you need to know. You can apply now or read on more for details.

This role fights the housing emergency by creating an inspirational buzz and providing much needed support to our 150 fantastic runners, helping them in their mission to raise money for our Fight for Home.  

Benefits of volunteering with Shelter

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Next steps

If you would like to volunteer at this event, please fill in an application. After you have applied, we’ll be in touch to say hi and discuss the volunteering opportunity further.

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information.

Do you have experience in the fashion industry, are excited by 'blank sheet of paper' opportunities, and have some time you can give back to help an amazing cause? PINT Giving are looking for a Fashion Project Lead to lead the launch of a new fashion brand for good! 

Our volunteer Fashion Project Lead will be responsible for helping to shape and coordinate the launch of PINT’s new fashion brand, bringing together ideas, people and activity across design, branding, marketing and sales. This is an exciting new project as part of generating income for PINT, as well as developing a product that will genuinely help those living on the street. Some preparation work for the brand has already taken place by other volunteers (market/brand research and logo design), so you aren’t starting completely from scratch!

We are looking for volunteers with knowledge, experience or strong interest in fashion, clothing, branding or creative project development. We are particularly interested in hearing from people who can help turn ideas into a clear plan, coordinate activity across a small team and keep the project moving forward. We are looking for someone who can bring creativity, energy and initiative to help build the project from the ground up and make sure the brand reflects PINT’s mission and impact. We are also looking for someone who is organised, collaborative and confident working with other volunteers to help turn this idea into reality.

What’s in it for you? Volunteering at PINT is a fantastic opportunity to gain experience in  the charity sector, develop your skills, and contribute to an amazing cause.

The time commitment can be flexible with whatever you are able to give, but around 4 hours a week on average could be a good estimate.  

As a Client Services Helpline Volunteer, you will play an important role in supporting the delivery of our services. Working within a compassionate and inclusive environment, you’ll help provide high‑quality, person‑centred support to individuals seeking guidance, information, or reassurance.

This role involves:

1. Supporting callers on our helpline
2. Recording information accurately
3. Signposting to relevant partner services
4. Working collaboratively within a supportive team environment 

We ideally ask for a commitment of one 4‑hour shift per week, although we do appreciate that this may not always fit around everyone’s circumstances. Our helpline operates 24/7 and shifts are prearranged to suit volunteers’ availability.

Training:

The training for Client Services Helpline role consists of initial e-learning. Volunteers are also required to attend a weeklong virtual training session so that we can provide guidance and support to them whilst they navigate our systems for the first time as well as for us to go through our processes and ensure that they have all the access needed to succeed in the role.

The training runs Monday – Friday from 9am to 4pm.