Family volunteer roles

Fundraising events helper

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· help set up and/or man stalls at events

· help on collection days like supermarket collections events or street collections

· help at fundraising events such as quiz nights, cake sales and dances

· promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Fundraising events helper

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· help set up and/or man stalls at events

· help on collection days like supermarket collections events or street collections

· help at fundraising events such as quiz nights, cake sales and dances

· promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Fundraising events helper

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· help set up and/or man stalls at events

· help on collection days like supermarket collections events or street collections

· help at fundraising events such as quiz nights, cake sales and dances

· promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Fundraising team leader volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· supporting and encouraging a team of fundraising volunteers

· planning fundraising events and activities with your team

· allocating tasks before and during fundraising events

· keeping financial records from fundraising events

· encouraging and promoting a professional image of Cats Protection 

· following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Job Description – HR Manager

Organisation: Children With Voices

Reports to: the executive ops manager

Location: Hackney, London - Hybrid

Contract: Full-time / Part-time – specify as needed

Job Purpose

The HR Manager plays a vital role in supporting the vision and mission of Children With Voices by ensuring that all HR practices are fair, compliant, and aligned with safeguarding, equity, and community wellbeing. This role is responsible for overseeing all aspects of human resources, from recruitment and staff development to compliance and wellbeing initiatives. The HR Manager will be instrumental in creating a safe, inclusive, and supportive environment where staff, volunteers, and young people can thrive.

Key Responsibilities

1. Oversee Daily HR Operations
   • Manage HR functions to ensure efficiency, compliance, and alignment with organisational goals.
   • Champion safeguarding and equality in every aspect of HR practice.
2. Recruitment & Onboarding
   • Lead fair and inclusive recruitment, ensuring diversity, equal opportunity, and alignment with our safeguarding responsibilities.
   • Deliver onboarding that instils Children With Voices’ values, safeguarding culture, and commitment to community impact.
3. HR Policies & Compliance
   • Develop and implement HR policies and procedures in line with UK employment law, charity governance, and safeguarding legislation.
   • Ensure GDPR compliance and maintain secure, confidential records.
4. Training & Development
   • Coordinate training on safeguarding, equality, diversity, inclusion, and wellbeing.
   • Support ongoing professional and personal development for staff and volunteers.
5. Employee Relations & Wellbeing
   • Provide advice and support on employee concerns, encouraging a culture of respect, accountability, and collaboration.
   • Promote mental health and wellbeing initiatives, aligned with our duty of care.
6. Volunteer Engagement
   • Oversee volunteer recruitment, DBS checks, safeguarding induction, and ongoing engagement.
   • Support volunteers to feel valued and integrated into the charity’s mission.
7. Collaboration with Leadership
   • Work closely with the CEO and department leads to ensure HR strategies support the organisation’s mission and goals.
   • Streamline HR processes to improve efficiency and impact.
8. Conflict Resolution
   • Mediate disputes fairly, maintaining trust and confidentiality.
   • Support managers in handling sensitive matters in line with policy and safeguarding standards.
9. Records & Benefits Management
   • Maintain accurate HR records, ensuring data protection compliance.
   • Administer employee benefits and ensure fair, transparent processes.
10. Health, Safety & Safeguarding

• Ensure workplace compliance with health and safety legislation.
• Embed safeguarding responsibilities across all HR practices, ensuring no child or vulnerable adult falls through the gaps.

Person Specification

Essential Skills & Experience:

• Proven experience in an HR management role, ideally within the charity or community sector.
• Strong knowledge of UK employment law, HR compliance, and safeguarding requirements.
• Excellent interpersonal and communication skills, with the ability to build trust at all levels.
• Experience managing recruitment, onboarding, and training processes.
• Ability to mediate and resolve conflicts in a fair, professional, and sensitive manner.
• Strong organisational skills with attention to detail and confidentiality.
• Commitment to equity, diversity, inclusion, and community empowerment.

Desirable Skills & Experience:

• CIPD qualification (Level 5 or above) or equivalent HR certification.
• Experience working with volunteers, young people, or community-focused organisations.
• Knowledge of charity governance and regulatory frameworks.
• Experience in developing wellbeing or mental health initiatives.

Our Values at Children With Voices

• Safeguarding First: Every decision is made with the protection and safety of children and vulnerable people in mind.
• Equity & Inclusion: We champion fairness and diversity, ensuring no child or family is left behind.
• Collaboration: We believe in the power of working together with partners, communities, and families.
• Empowerment: We support children, families, staff, and volunteers to thrive and reach their full potential.
• Community Impact: We exist to rebuild stronger, safer communities for future generations.

Salary & Benefits - £1,520 per month

Days 1–2 days in the office, with flexibility to choose from Tuesday, Wednesday, or Thursday. The remaining hours can be worked remotely.

Working pattern: 20 hours per week

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 
• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations
• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  
• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork
• championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Children of Voices is a hugely respected charitable organisation helping to improve the lives of young people and their families through genuine care, love, and support.  

We are currently seeking a volunteer PR & Marketing Manager. This role is ideal for an individual with previous experience in a PR/Marketing role looking to work within the charity sector. 

Responsibilities typically include: 

Writing and editing social media content, press releases, CWV guidelines, leaflets, speeches, newsletters and website content 

Utilising social media to maintain and manage the CWV image 

Representing CWV at events/presentations/meetings 

Owning and managing communications related to CWV’s online and offline presence 

Developing good working relationships with the media

overseeing and approving all social media content produced by social media team 

ABOUT THIS OPPORTUNITY

Without our volunteer drivers, the Community Food Hub simply does not run.

Food donations, supplies, and resources need to move — and you are the person who makes that happen. As our Volunteer Driver, you'll be a critical part of the operation, collecting from our partners and suppliers and delivering to the Hub so that families across Hackney can be fed.

This is a practical, independent role that puts you at the heart of our supply chain — and the impact you make is felt every single session.

WHAT YOU'LL BE DOING

• Collect food donations, supplies, and resources from partner organisations and suppliers

• Deliver collections to the Community Food Hub at Fawcett Estate, Clapton

• Communicate clearly with Thomas and the Hub team about collection schedules and any changes

• Handle all food safely and responsibly during transit, following food hygiene guidelines

• Keep a simple record of collections — what was picked up, from where, and when

• Report any concerns or issues during collections immediately to Thomas

• Maintain the vehicle used for collections in a clean and roadworthy condition

WHAT YOU'LL BRING

ESSENTIAL

• Full, clean UK driving licence

• Confident, safe, and experienced driver

• Reliable and punctual — our food supply depends on you

• Able to lift and carry food boxes and bags safely

• Good communication — able to liaise clearly with the Hub team and partner organisations

• Basic awareness of food hygiene for transit

HELPFUL BUT NOT ESSENTIAL

• Experience driving a van or larger vehicle

• Previous experience as a delivery driver, volunteer driver, or similar

• Knowledge of Hackney and surrounding areas

• Understanding of food bank or community food logistics

WHAT YOU'LL GAIN

• A professional reference from our Head of Food & Partnerships and CEO

• Experience in community logistics and food distribution

• The knowledge that without you, families would go without — that matters enormously

• A trusted, valued place within the Children With Voices team

Although words are important what so often speaks to our guests is our love and service. They see Jesus through our acts of service and willingness to put others before ourselves. We seek to build a sense of community where people feel they are coming into our family and our home. Our resident community are an essential part of that welcome, that sense of family.

What sort of person are we looking for?

Someone who above all else wants to grow in their own faith and help others to do the same. You need to have a sense of calling to be here – ie a sense that this is where God wants you at this time. You are joining a community and need to be committed to meeting and seeking God as a community and wider team. You will need to be willing to serve and help out wherever needed although we do seek to place people on the teams they are most suited to, not just where there is a need.

What do we ask of you?

We ask for 30 hours service each week. Often this involves housekeeping, washing up, laying tables, serving at meal times, spending time with guests, helping welcome guests or covering reception. It may also involve helping in the gardens or painting. You will expected to join in with times of prayer and worship together as a community and spend time on your own regularly praying and reading the Bible. Depending on your age, confidence and experience you may be asked to lock up a couple of evenings a week and be on-call.

What do we offer you?

We offer a supportive and prayerful environment and if you feel it would be helpful, coaching or mentoring. We offer times of worship and prayer as a team and resident community. Accommodation and meals are provided and a small allowance to cover essentials. You will have two days off a week and additional time off for holidays. This is an ideal ‘time out’ to give you time to reflect on where God may be leading you next and how he may want you to grow.

How long can I come for:

We ask that people come for a minimum of 6 months as it takes time to settle in. We would normally suggest a maximum of one year initially with the possibility of extending this where appropriate.

How do I apply?

Visit our website for more information or give us a call. 

We are looking for individuals who are passionate about increasing and representation for disabled families across society. 

What do I have to do?

Attend meetings roughly four times a year to help steer the organisation towards its goals. And using your skill set to help grow and advance our non-profit. 

Part of the fabric of Buttons & Bubbles that wherever possible people who volunteer and work with us have lived experience of disability and or illness, (including parents, carers, siblings and friends) This includes our board members.

If you would be interested in having more information about this opportunity or need the board member pack in a different format, please get in contact for an informal chat. 

 We create sensory activities, challenges and games featuring our bespoke disabled characters and take them to a variety of events and other organisations. And this is where you come in! We need volunteers to do lots of different jobs from big too small. Whether it's preparing activities, setting up, speaking to people or helping pack up, there's plenty to do.

Why?

- Providing a safe space for families who would otherwise find bigger events difficult.

- Promote education and awareness of inclusion around disability.

Who are you?

We are not looking for robots, we want your uniqueness. Generally speaking you will have a;

- Fun loving personality

- Be Patient

- Enthusiastic even when your playing the same game for the 50th time that day.

What do we need from you?

- To have a DBS check (preferably be on the update system)

- Be willing to undertake our training programme

- Sign our volunteer contract (if you disagree with anything in the contract please feel free to discuss it with us.)

What can you expect from us?

- We don't currently ask us our volunteers to be on a rota. Your time is precious and we are thankful for however much you are willing to give to us.

- We have a proactive and positive approach to disability and illness. We will make any and all accommodations you require. If you would like to arrange a confidential conversation please contact us and we shall arrange to speak.

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

 Fundraising Volunteer – Isle of Wight

 Our Vision for Volunteering

 Volunteering is, and always will be, at the heart of Cats Protection. It is joyful, inclusive, and rooted in partnership. Together, we transform the lives of cats, people, and communities.

 The Difference You Will Make

 With thousands of cats relying on our care each year, the generosity of the public is vital. Our fundraising volunteers use their passion for cats and people to raise essential funds that help cats and kittens in need. Whether you enjoy engaging with the public, organising events, managing stock, or supporting behind the scenes, there is a place for you in this flexible and rewarding role.

What You Can Expect From Us

• A warm, inclusive, and respectful welcome, aligned with our values and behaviours.
• Support to have a positive, meaningful, and enjoyable volunteering experience.
• Reimbursement of agreed out‑of‑pocket expenses in line with our Expenses Policy.
• Access to learning, development, and engagement opportunities.

Role Responsibilities

You can choose the areas that best suit your skills and interests. The role is flexible, and volunteers may opt to support one area or several.

1. Stock & Donations Management

• Sort donated items to ensure they are appropriate for sale or event use.
• Organise and manage stock ahead of upcoming events.
• Monitor stock levels and identify when outreach or additional donations are needed.

2. Event Support

• Attend fundraising events, engaging confidently with the public and sharing information about our work.
• Assist with setting up equipment and displays and help with packing away after events.
• Ensure stalls are well presented, welcoming, and visually engaging.
• Support sales of merchandise and the running of games/activities.
• Take photographs throughout the event for promotional use and reporting.
• Observe and record visitor numbers, engagement levels, and which stall features attract attention.
• (Optional) Act as a Stall Leader, taking the lead on the day to coordinate volunteers and ensure a smooth event.

3. Transport & Logistics

• Transport equipment, displays, and stock to and from event venues (using your own vehicle if appropriate).
• Help with stall setup upon arrival at the venue.

4. Admin Coordination

This is a key support role that helps keep the fundraising function organised and running smoothly.

• Booking events and completing relevant forms.
• Maintain a current contact list of volunteers.
• Manage and update volunteer availability rotas.
• Keep the fundraising project spreadsheet accurate and up to date.
• Update the “cat book” or event information pack ahead of each event.

What We’re Looking For

• Friendly, confident communicators who enjoy speaking with the public.
• Organised, reliable volunteers who can work both independently and as part of a team.
• Individuals happy to support practical tasks such as setting up stalls or sorting stock.
• Volunteers with basic administrative skills (for those taking on admin coordination).
• A willingness to try new things and get involved in a variety of event activities.
• Ability to carry light–moderate items for event setup (helpful, but not essential).

Time Commitment

This is a highly flexible role and can fit around your other commitments. Whether you can spare occasional hours for events or prefer a regular admin-based role, your contribution will make a meaningful difference.

Why Join Us?

You’ll be part of a friendly, compassionate team raising vital funds while having fun and supporting a cause you care about. Cats Protection is committed to building a diverse and inclusive organisation where everyone can be themselves and help make a better life for cats — because life is better with cats.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.