30 Head of support services volunteer roles

Help us to shape the future of a specialist organisation advocating for rights, justice and action for Black and minoritised migrant women. 

About Hibiscus 

The women supported by Hibiscus have been subjected to violence against women and girls (VAWG) including trafficking, modern slavery, sexual violence, rape, violence against women in war, conflict and post-conflict and institutional violence among other forms of violence. Hibiscus continues to develop specialist services from an intersectional feminist and trauma-informed perspective addressing everyday experiences of violence to which women are subjected and institutional harms.

Hibiscus is seeking new Trustees to join our Board and support the next stage of our work. This is an opportunity to contribute to the governance of an intersectional feminist, anti racist organisation and support women navigating complex immigration and criminal justice systems to drive lasting change for the women we serve.

As a Trustee, you will work collectively with the Board to provide strategic direction, uphold Hibiscus’ values, ensure sound governance and compliance, oversee financial sustainability, and support effective organisational decision-making.

About You

We are looking for Women who can bring:

• A commitment to Hibiscus' mission, values and objectives
• Strategic thinking and sound judgement
• The ability to contribute effectively to Board discussions and decision-making
• A willingness to provide constructive challenge and support
• An understanding of good governance and accountability
• A commitment to equality, diversity and inclusion

What will your gain 

By becoming a Trustee, you will have the opportunity to use your skills and experience to influence meaningful change, support a vital organisation, and help improve the lives of women facing multiple and intersecting disadvantages.

Join us in creating a fairer and more equitable future for the women we serve!

Please note: This post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010.

Please read our Application Pack Provided with instrutions on how to Apply.

Closing date: Wednesday 30th September 5pm.

Join our Board of Trustees to advocate for the rights of Black and minoritised migrant women interacting with the immigration and criminal justice systems.

 Who we are

The women supported by Hibiscus have been subjected to violence against women and girls (VAWG) including trafficking, modern slavery, sexual violence, rape, violence against women in war, conflict and post-conflict and institutional violence among other forms of violence. Hibiscus continues to develop specialist services from an intersectional feminist and trauma-informed perspective addressing everyday experiences of violence to which women are subjected and institutional harms.

Why join our Board

This is an important opportunity to contribute financial expertise, governance insight and commitment to an intersectional feminist organisation working for rights, justice and safety for women and girls. As a treasurer your financial expertise will help us create lasting impact for women facing some of the most complex barriers in society.

You will work closely with the Chair, CEO, the Operations and Services Director, fellow trustees to monitor the charity’s financial standing, oversee budgeting and strategic financial planning. You will support strong reporting and audit processes and chair the Finance Sub-Committee. You will help ensure that Hibiscus’ financial resources are well managed, transparent and aligned with our mission, values and long-term sustainability.

What we are looking for:

We are looking for a Treasurer who can bring both technical financial expertise and a thoughtful, values-led approach to governance. You will be a qualified accountant with a strong understanding of charity finance, financial controls, budgeting, reserves, audit processes and the regulatory environment in which charities operate, including Charity Commission requirements and Charity SORP.

What you will bring to the role:

You will be confident interpreting financial information, asking constructive questions and helping fellow trustees understand the financial implications of strategic decisions. The successful candidate will be able to translate complex financial information into clear, accessible advice that supports strong collective decision-making by the Board.

• A clear understanding of the legal duties, responsibilities and liabilities of charity trusteeship.
• Experience of financial planning, management accounts, cash-flow forecasting, risk management and annual audit processes.
• The ability to work collaboratively with the Chair, CEO, Director of Operations and other trustees while maintaining appropriate independence and oversight.
•  Strong analytical judgement and the confidence to advise the Board on financial sustainability, reserves, income, expenditure and strategic risk.
• A commitment to Hibiscus’ intersectional feminist, anti-racist and social justice values, and to centring the rights and experiences of Black and minoritised migrant women.
•  A team-oriented approach, with the capacity to support good governance, constructive challenge and long-term organisational sustainability.

Key details about the role

The Role: Previous experience as a charity treasurer, or wider experience in the voluntary sector, charity fundraising or strategic funder engagement would be an advantage. Most importantly, you will share Hibiscus’ commitment to good governance, accountability and financial stewardship in support of our mission.

   Term: The initial term is three years, renewable for up to a maximum of nine years. This role is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1 of the Equality Act 2010.

How to apply

To apply, please send your completed application form and CV to clearly stating “Application for Treasurer” in the subject heading of your email. In your application, please highlight your experience of financial management, particularly within the charity or voluntary sector, and explain how your skills and values align with Hibiscus’ mission and ethos. Please review the skills criteria within the personal specification of the application pack.

The deadline for applications is Wednesday 30 September 2026.

The Africa Health Organisation (AHO) seeks to engage in bidding and tendering to deliver health and social care services effectively.  Our goal is to ensure sustainability and positively impact the lives of more people.  We want assistance in developing an ambitious strategy.

What will you be doing?

We are excited to announce an incredible opportunity for a talented Head of Bids and tenders to join our passionate team at the Africa Health Organisation (AHO)!  Since 1999, we've been dedicated to delivering health and social care to millions across Africa and the Diaspora, and now we're ready to further elevate our impact.

This year, we're embarking on a mission to broaden our funding strategy by incorporating bid and tender submissions.  Our goal is to engage with governments in Africa and the UK, the public sector, and the public, providing essential, practical, and emotional support to those facing chronic conditions.  We need a visionary like you to help us achieve our goals.

We're seeking a dynamic, experienced Head of Bids to develop and execute a winning strategy to secure the necessary financial backing.  There are numerous exciting possibilities ahead, including central government tenders, local and statutory opportunities.  We're eager to explore them all.

In this pivotal role, you'll plan and execute our bids and tender writing efforts, ensuring that our bid proposals not only shine but also come to life in meaningful ways.  If you're a bid writer who thrives on creativity and collaboration, we want to hear from you!  Additionally, you'll have the opportunity to inspire and mentor volunteers within our bid and tender team, making a positive impact together.  Join us on this exciting journey!

Key Duties and Responsibilities will include:

• Overall responsibility for delivering high-quality, accurate, compliant and commercially sound proposals on time, to budget, with inputs from key stakeholders.
• Responsible for the coordination and management of all Bid activities, for ensuring that Bid Plans are put in place and that all internal inputs are received promptly to meet Bid submission timescales.
• Responsible for the receipt, management, control and coordination of all external and internal information and documentation with respect to the enquiry and for the team acting as custodian for Bid documents, including all approved internal documentation signed by the Organisation.
• Responsible for compliance with all internal Bid policies and procedures and for passing internal and external audits.
• Contribute to the overall Bid strategy alongside other stakeholders.
• Responsible for the overall leadership of the team and ensuring that individuals within the team are given appropriate opportunities to grow and develop, and that the team maximises performance by creating and fostering a positive, can-do attitude and outlook on an ongoing basis.
• Responsibility to ensure that improvements are identified and those agreed upon are implemented continuously to support the growth and development of the team and those within it.
• There is a need to keep good records and to create and measure metrics on bidding performance to both review performance and drive continuous improvement in a key area of the business.
• Responsible for mentoring and training Bid Managers and Bid Writers to ensure they are up to date with bid requirements and improve their competence.

What are we looking for?

Education, Skills and Experience: Requirements

Essential:

• At least three years of experience in successfully leading teams within a bid environment.
• Proven track record of improvement and achievement - processes and people
• Keen understanding of numbers, spreadsheets, VOP/invoices, rates, cash flow, milestones, negotiations, and pricing audits.
• Ability to write strong proposals and experience as an estimator
• Excellent communicator (written and verbal) with local and international customers, and with an appreciation of cultural differences
• Ability to persuade and influence others
• Ability to lead team by example, with the ability to foster and maintain effective relationships with internal and external stakeholders
• Ability to work to deadlines
• Strong business/commercial acumen
• Keen attention to detail
• Commercially sound judgement
• Strong negotiation skills.
• Strong financial skills

Desirable:

• Leadership qualification (CMI or ILM)
• Experience with an integrated project management / ERP system (Enterprise Resource Planning)
• Experience in bidding roles in the Medical, Biochemistry, Biomedical, Public Services, Global Health, Humanitarian, NGOs, Public Health and Social Care industry
• MBA, Professional Qualification or formal leadership Qualification (CMI, ILM)

What difference will you make?

In this exciting role, you will lead the strategic process for winning new business through competitive bids, tenders, and proposals, ultimately elevating AHO's success. Your specialised knowledge of bids will enhance our win rates and maximise revenue by bringing clarity, quality, and coordination to what can be a complex, high-stakes journey.

Your primary mission is to boost AHO's tender win rates and strengthen our strategic advantage.  By diligently overseeing each step of the bidding process—from initial evaluation to final submission—you will significantly improve the quality and persuasion of our proposals, directly increasing our chances of securing valuable contracts.

You'll provide key insights to help AHO target the most promising opportunities by implementing a thoughtful "bid/no-bid" process.  This approach will ensure we focus only on lucrative and winnable contracts that closely align with our strategic goals, ultimately saving time and resources and allowing us to prioritise high-potential projects.

In this role, you will orchestrate a well-coordinated process that drives operational efficiency.  As the central point of contact, you will gather input from diverse internal teams—sales, finance, legal, and technical—ensuring everyone collaborates smoothly to meet critical deadlines.

As a leader, you'll elevate the quality of our bid content.  By overseeing the creation of compelling, polished materials, you'll ensure our final submissions are professional, cohesive, and error-free.  You will utilise a centralised content library containing valuable resources, such as case studies and CVs, to streamline efforts and enhance our proposals.

You will keep projects on track by developing detailed project plans and timelines, ensuring all tasks are completed on time—especially critical in the fast-paced environment of tender submissions.  Your effective management will ease colleagues' workloads, allowing the entire team to shine.

To foster long-term business growth, you'll create a wealth of knowledge around our tenders and bids. By conducting insightful post-submission debriefs and analysing feedback, you will capture invaluable lessons from both successes and setbacks.  This ongoing improvement process will enhance our bidding capabilities for future opportunities.

You also have the opportunity to enhance AHO's brand reputation by submitting well-organised, accurate, and compliant bids.  By doing so, you'll showcase our professionalism and reliability to clients, building trust and solidifying our credible standing in the market.

Strategic alignment is vital for sustaining consistent, stable business growth.  Together, we can make a remarkable impact on development.

Youth Advantage UK is seeking a Volunteer Deputy Head of Policy to support the Head of Policy in leading and developing its Policy Team and delivering an ambitious programme of policy work aligned with the organisation’s strategic priorities. The successful candidate will contribute to identifying and developing key policy priorities, supporting the design and delivery of impactful policy projects, and helping to shape the organisation’s wider strategic direction.

Working closely with the Head of Policy, Senior Leadership Team and Heads of the Initial Research Team, the Deputy Head of Policy will support the development of evidence-based policy initiatives, monitor emerging policy developments and opportunities, and contribute to building effective relationships with relevant external stakeholders. The role will also involve supporting the development, engagement and training of Policy Team volunteers, strengthening collaboration across the organisation, and contributing to policy-related research, publications and communications.

The successful candidate should have excellent writing, communication and analytical skills, strong IT literacy, and the ability to work effectively both independently and as part of a team. They should demonstrate a strong interest in policy development, research and evidence-based change, together with the ability to manage delegated projects, provide constructive leadership and translate complex policy developments into clear and actionable recommendations.

Responsibilities:

• Support the Head of Policy in leading the Policy Team in designing, developing and implementing impactful project objectives in line with the organisation’s strategic priorities.
• Assist the Head of Policy in identifying and developing key policy priorities and contributing to the organisation’s wider strategic direction.
• Support the management and development of relationships with relevant external stakeholders, helping to enhance the organisation’s visibility, reach and impact.
• Work closely with the Head of Policy and other members of the Senior Leadership Team in identifying and responding to emerging strategic priorities and opportunities.
• Monitor and analyse relevant external trends, developments and policy changes, providing the Head of Policy and wider organisation with timely information and recommendations where appropriate.
• Support the Head of Policy and HR in developing a strong and effective Policy Team, including contributing to the identification of appropriate skills, expertise and development needs.
• Assist in ensuring that Policy Team volunteers are appropriately supported, engaged and trained throughout their period of service.
• Support the Heads of the Initial Research Team in developing and implementing frameworks for initial research that enable effective and efficient research aligned with the organisation’s strategic priorities.
• Work collaboratively with the Communications Team to support the development and implementation of strategies that increase the organisation’s profile, visibility and impact.
• Contribute to the creation of policy-related blogs, articles, reports and other written materials, and support the development of academic articles and research outputs where appropriate.
• Support the Head of Policy and Chief Executive Officer in preparing policy strategies, recommendations and relevant materials for presentation to the organisation’s Trustees.
• Assist in delivering training and knowledge-sharing sessions for other teams within the organisation, helping members understand the policy process, how policy can be influenced and how they can contribute to policy-related work.
• Identify, collate and distribute relevant policy information, research, publications and external developments that may be of interest or value to members across the organisation.
• Take responsibility for delegated policy projects and initiatives, ensuring that agreed objectives and timelines are effectively managed and delivered.
• Provide leadership and support to members of the Policy Team in the absence of the Head of Policy or when delegated to do so.
• Promote effective collaboration between the Policy Team and other teams across the organisation, ensuring that policy considerations are appropriately incorporated into relevant organisational activities.
• Undertake any other policy-related duties or projects reasonably required by the Head of Policy or Senior Leadership Team.

Requirements:

• Experience in policy work, leading key campaigns or programmes
• High-level understanding of policy and practice, ideally in an area related to the organisation’s priorities
• Excellent knowledge of a range of methods and approaches to applying research and development in public policy
• Excellent leadership and organisational skills, with proven experience of setting priorities and motivating team members
• Excellent writing and speaking skills
• IT literacy, including proficiency with Microsoft Office and Google Suite
• Ability to work well independently and in a team
• Strong attention to detail and organisational skills
• Ability to prioritise tasks and manage time effectively

Benefits:

• Gain valuable experience in leading a policy team
• Opportunity to work with a dedicated and passionate team
• Flexible working hours

Would you like to help bring engineering stories to life and be the face of Foothold’s digital content? As a Volunteer Content Presenter, you’ll play a key role in delivering engaging video content that highlights our services, supports our fundraising efforts, and raises awareness of the challenges engineers face. Whether remotely or in-person, you’ll help humanise our work and make a lasting impact on the engineering community.

Orchards is looking for a reliable and organised admin volunteer to support our vision to see more women free from sexual exploitation. This role offers hands-on experience in the VAWG sector and the chance to contribute to the running of supported accommodation services.

Testimonial from our previous Admin Intern:

“I have learned a great deal about the VAWG sector and how Orchards support the women, I have learned how to use Expense plus and In-Form and how the charity operates from an administration perspective. I have received a lot of support from the team, and the Head of Operations in particular. I really enjoy our weekly meetings and have found them very beneficial. Orchards have an amazing culture. They are incredibly kind and considerate and the whole team is so supportive of one another which is so lovely.”

As part of Hestia's Head Office team, you'll play an important role in creating a warm and welcoming experience for everyone who gets in touch with us. Whether you're speaking with service users, visitors, colleagues, or callers, you'll be the first point of call, helping to connect them to the right information and services.

Alongside answering telephone enquiries, you'll support our reception area and help with a variety of everyday Head Office tasks that keep things running smoothly. You'll be a valued member of the wider Central Services team, working alongside our Receptionist/Administrator and receiving full training, guidance and ongoing support to help you feel confident and successful in your role!

What you will be doing

• Support the Receptionist / Administrator with reception cover as and when required.
• Answer incoming telephone calls in a friendly, calm, professional and respectful manner and record basic call information where required.
• Welcome visitors to Head Office and notify the appropriate member of staff of their arrival.
• Help ensure the reception area is secure, welcoming, clean and tidy.
• Assist with incoming post, deliveries and other routine reception tasks where required.
• Provide basic guidance to visitors and staff on meeting rooms and Head Office facilities.
• Report faults, defects, spillages, damage or other facilities issues promptly to the Receptionist / Administrator or appropriate member of staff.
• Help check meeting rooms and shared areas and support their readiness for staff, visitors and meetings.
• Assist with maintaining supplies of stationery, refreshments and other routine office consumables.
• Support other reasonable reception, facilities and administrative activities within the scope of the volunteer role.

The skills you need

• Ability to communicate clearly in spoken and written English and to record accurate messages.
• Calm, patient and professional telephone manner.
• Ability to identify the purpose of a call and follow call-routing guidance.
• Ability to record and pass on messages accurately and promptly.
• Basic IT skills and willingness to learn Hestia systems used for calls and messages.
• Good attention to detail and ability to maintain confidentiality and handle personal information appropriately at all times.
• Reliable, punctual and able to maintain professional boundaries and follow procedures.

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

***Please note: this is not an internship***

Role Purpose:

Trustees provide strategic leadership, ensuring that St. George's Crypt fulfils its charitable objectives, makes a postive impact in the Leeds community, and remains financially sustainable. Trustees act collectively to safeguard the charity's values, reputation, and long-term effectiveness.

Key Responsibilities:

Governance & Strategic Leadership

• set and review the charity's strategic direction in alignment with its mission to support homeless and vulnerable individuals in Leeds
• ensure that all activiites deliver public benefit and comply with charity law, the governing document, and regulatory expectations
• monitor risks and ensure that robust governance structures are in place
• support and review the work of the Head of Finance and finance team
• oversee the external audit process, from appointment of auditors to implementation of any recommendations

Financial Oversight:

• oversee financial performance, ensuring funds are used responsibly and transparently in line with donor expectations and regulatory requirements
• review budgets, annual accounts, and financial policies, ensuring sustainability of services such as emergency shelter, addiction recovery programmes and meal supervision
• ensure effective oversight of the Crypt's financial affairs and its financial viability

Support for Senior Leadership

• provide guidance and constructive challenge to the CEO and Senior Leadership Team
• ensure leadership decisions reflect the charity's values and strategic propositions

Advocacy & Representation

• act as an ambassador for St. George's Crypt within Leeds and beyond, promoting awareness of its services and impact
• represent the charity's values of compassion, dignity and hope 

Compliance & Accountability

• ensure the charity meets all legal and regulatory obligations, including those set by the Charity Commission
• uphold confidentiality, ethics, and good governance practice at all times
• ensure the Crypt fulfils its mission and values, taking advantage of new opportunities and navigating challenges and managing risks appropriately
• ensure the Crypt has sound financial policies, controls and governance in place, and complies with these

Monitoring Impact

• evaluate the effectiveness of programmes such as residential support, training opportunities, and health and wellbeing initiatives
• ensure all services remain responsive to the needs of homeless and vulnerable people in Leeds
• give clear strategic direction, setting overall policy and goals, and monitoring progress and impact
• understand the Charities Statement of Recommended Practice (SORP) and provide guidance on accounting and financial reporting for the charity

How to apply

To make an application, please:

• download our Finance Trustee application pack 
• complete application form
• send CV 
• contact Martin Barry 

Recruitment timeline

Closing date: Monday 28 September2026

Shortlisting & Interviews: October 2026

PLEASE NOTE: This is a rolling recruitment campaign and therefore any applications after the 12th of October 2026 will be put through to the next recruitment campaign in January 2027.

As an MS Help Hub Volunteer, you'll be there for people affected by MS when they need someone to listen.

You'll provide emotional support and reliable information, helping people feel heard, understood and more confident about their next steps. Sometimes you'll answer practical questions; other times, simply offering a listening ear can make all the difference.

You'll support people primarily over the telephone, although we also respond to enquiries by letter, email and webchat. Every conversation is different, and every conversation matters.

You don't need to have all the answers. We'll provide comprehensive training and ongoing support to help you build your knowledge of MS, available support, and the wider challenges people may face. You'll always be part of an experienced team of staff, volunteers and specialists who are there whenever you need them.

Most importantly, you'll be helping ensure that nobody has to face MS alone.

Is this role right for you?

You'll need to be available to volunteer during our weekday opening hours and commit to a regular volunteering pattern of around three hours each week. These hours can be completed flexibly across the week and don't all need to be in one session. The MS Help Hub is open Monday to Friday, 9am–5pm. We’re keen to hear what availability you can offer and will discuss this with you as part of the recruitment process.

As the role is home-based, you can volunteer from anywhere in the UK with a suitable internet connection and a quiet, private space to take calls.

Do you enjoying talking with people and helping them based on your life experiences?

Are you able to volunteer a few hours a week?

Yes? We’d love to hear from you.

What is knus?

knus is the UK’s first free, confidential, mental health peer support and coaching online chat service. knus offers mental health educational plans, relaxation experiences and live workshops.

What does knus mean? 'hug' in Danish.

Here’s some further information on what’s needed:

Are you over 18 and living in the UK?

You must be over the 18 years of age and live permanently in the UK.

Do you have a laptop?

A laptop and a quiet space to volunteer is essential.

How much time can you give?

A minimum of 2+ hours per week is required. We are flexible and like to work around you.

Do you like to learn?

We provide training for all volunteers that join us. Our peer support training is accredited.  20-25 hours of volunteering training is required and is self led online.

If you’re interested head over to our website and we can have a chat or apply here.

Please note - all successful volunteers are required to donate the cost price of £22.60 for an Enhanced DBS check.  If you've got a current Enhanced DBS on the update service, this cost will not apply.

You must be a UK resident to apply for this role.

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.

PLEASE NOTE: This is a rolling recruitment campaign and therefore any applications after the 12th of October 2026 will be put through to the next recruitment campaign in January 2027. 

As an MS Help Hub Volunteer, you'll be there for people affected by MS when they need someone to listen.

You'll provide emotional support and reliable information, helping people feel heard, understood and more confident about their next steps. Sometimes you'll answer practical questions; other times, simply offering a listening ear can make all the difference.

You'll support people primarily over the telephone, although we also respond to enquiries by letter, email and webchat. Every conversation is different, and every conversation matters.

You don't need to have all the answers. We'll provide comprehensive training and ongoing support to help you build your knowledge of MS, available support, and the wider challenges people may face. You'll always be part of an experienced team of staff, volunteers and specialists who are there whenever you need them.

Most importantly, you'll be helping ensure that nobody has to face MS alone.

Is this role right for you?

You'll need to be available to volunteer during our weekday opening hours and commit to a regular volunteering pattern of around three hours each week. These hours can be completed flexibly across the week and don't all need to be in one session. The MS Help Hub is open Monday to Friday, 9am–5pm. We’re keen to hear what availability you can offer and will discuss this with you as part of the recruitment process.

As the role is home-based, you can volunteer from anywhere in the UK with a suitable internet connection and a quiet, private space to take calls.

St Basils is looking for a new Non-Exec Director / Trustee with Marketing & Communications experience to join our Board

About Us

St Basils works with young people aged 16-25 who are homeless or at risk of homelessness, to enable them to find and keep a home, grow their confidence, develop their skills, increase opportunities and ultimately prevent homelessness.

We help just over 4,000 young people each year across the West Midlands, with services in Birmingham, Coventry, Sandwell, Solihull, Warwickshire and Worcestershire. Our services range from providing supported accommodation to outreach, advice, support, employability and engagement services to help young people regain the stability they need to rebuild their lives, gain skills, confidence and employment and move on. The aim is to help them successfully break the ‘cycle of homelessness’ so that they can go on to experience a bright, fulfilling future and never return to a state where they are at risk of homelessness again.

About our Board

We are a registered provider of social housing, a charity and a company limited by guarantee, meaning our Board members are both Directors and Trustees.

To navigate our challenging regulatory landscape, we need to be tightly governed. At the heart of this is a Board with the right knowledge, values, skills and diversity, all whilst working towards our vision that homelessness should not be part of growing up.

As a member of St Basils’ Board, you will be a guardian of St Basils’ charitable purpose. You will be responsible for holding the Senior Leadership Team to account through constructive challenge and support, and for ensuring St Basils’ strategic priorities are met.

You will form part of St Basils’ governance framework, providing oversight of key business areas, such as business planning, safeguarding, risk, finance, health and safety, EDI and business development. 

Our Board is made up of 14 members, 2 of which are designated for young people who have lived experience of homelessness and / or St Basils’ services.

St Basils has adopted the RACE Equality Code and is actively seeking applications from those from Black communities to ensure our Board is reflective of both the young people that we serve and our dedicated workforce.

About the Role

We are looking for a voluntary Director / Trustee with expertise in marketing, communications and/or public engagement to increase the reach of our campaigns. Our new Board member will need to strong networking and stakeholder engagement skills, with the ability to open doors and build relationships.

As our Marketing & Communications Board Member, you will:

· Ensure marketing initiatives align with the organisation’s goals and regulatory requirements.

· Support St Basils’ PR and marketing initiatives by bringing knowledge of current marketing tools

· Help identify opportunities to increase the visibility and impact of St Basils’ campaigns.

· Leverage personal and professional networks to enhance the charity’s reach, partnerships and fundraising potential.

· Work closely with the Director of Income Generation & Value Capture to ensure St Basils’ marketing and communications strategies are being implemented effectively.

• Contribute to trustee discussions and decisions on broader charity strategy, risk management and financial oversight.

Our new Director / Trustee will sit on our Business Support & Audit Committee which oversees central functions, including Finance, HR, Fundraising and Marketing. This committee meets virtually, one a quarter.

Although the role is voluntary, reasonable expenses will be paid for costs incurred in undertaking the role.

About You

You will be an experienced professional in marketing, communications, PR or brand strategy, ideally with experience in the youth or homelessness sectors.

You will demonstrate sound judgement and be able to challenge confidently and constructively, although you do not need to have Board experience.

Understanding of governance and the responsibilities of a charity trustee is desirable, but training will be provided.

You will work within the principles of Equality, Diversity & Inclusion and understand the needs of the diverse young people we serve.

You will put the needs of young people first, be passionate about ending youth homelessness and share our mission, vision and principles.

Time Commitment

You will need to be able to attend the majority of Board and Committee meetings, one of each is held each quarter (8 meetings total per year). Each meeting will last around 2 hours and will normally be held late afternoon/early evening (usually 4pm – 6pm). Board meetings are held in person at St Basils’ Head Office in Birmingham, and Committee meetings are held virtually via Microsoft Teams. The dates for meetings are set by calendar year, towards the end of the previous year.

Meeting papers will be shared via an online portal one week in advance of the meeting to allow for sufficient preparation time.

A Board away day is held each year, usually October, and every other year this includes an overnight stay. This will be fully paid for by St Basils.

We encourage Board members to visit our accommodation services to deepen understanding of our work and support effective governance and decision-making. We would like all Board members to make 2 visits a year if possible.

All travel expenses incurred in attending Board meetings / conducting site visits will be reimbursed by St Basils.

What’s in it for you?

We offer a series of essential online training courses (for example GDPR, Cyber Security, EDI, Safeguarding, Risk Management) and the opportunity to do additional online or in-person training, such as Psychologically Informed Environment training. As part of our commitment to race equality, we provide mandatory Anti-Racism training for all staff and Board members.

You will be part of a knowledgeable and supportive Board and have the opportunity to work alongside young people with lived experience.

You will have the guidance of a knowledgeable Chair to support your development as a Director / Trustee, and you will have access to St Basils’ Senior Leadership Team to help you fulfil your role.

St Basils is a learning organisation and therefore we are able to support and develop Board members who are new to the role. In addition, St Basils has membership with the Board Development Agency, which provides our Board Members with access to webinars and development tools specific to housing sector Boards.

Being a Director / Trustee at St Basils is more than just attending meetings – if you would like to contribute to an organisation that has young people at its core, where you can visibly see the difference you are making, then this is the role for you.

For further information please see the link to the full job pack.

We welcome early applications and will interview on a rolling basis.

We are looking for a reliable, confident volunteer with strong communication, literacy and digital skills to help older people access the support they are entitled to.

About the Service

Our Information & Advice service provides free, confidential and independent support to people aged 50 and over. We are looking for a reliable and confident volunteer to help clients complete important paper and online forms.

About the Role

As a volunteer, you will help older people complete welfare benefit applications, online application forms, and other documents in person, by telephone or during a home visit. Your clear and accurate support can help clients overcome complex forms, health barriers or limited digital skills.

Task may include:

• Help clients complete paper and online forms accurately.
• Explain practical next steps within the boundaries of your training and role.
• Support appointments at our offices and outreach venues, by telephone, and in clients’ homes.
• Data entry to ensure clear and accurate records of client contact
• Work closely with staff and other volunteers

Where?

Various Locations in Sandwel with home visits - a link to a pin pointed map of key areas can be provided

Who would this role be suitable for?

· This role would suit someone who is patient, caring and non-judgemental, with strong communication, literacy and digital skills.

· You will need to be confident using IT systems and online forms, able to explain information clearly and comfortable handling personal information confidentially.

· Experience in administration, advice, teaching, health or social care may be helpful, but it is not essential.

· Full role-specific training will be provided before you begin supporting clients independently.

Training

You will receive core volunteer training, GDPR and data protection training, form-filling training and guidance on lone working. You will initially work alongside experienced staff in office and outreach settings.

There may also be an opportunity to work towards a Level 2 qualification in Information, Advice or Guidance and to access optional adviser training over approximately 12 months. Although this does not guarantee employment, it can provide valuable knowledge, skills and experience.

Due to the training involved and the nature of the work, we are ideally looking for volunteers who can offer regular, longer-term support.

Working Safely

The service completes a risk assessment before every client home visit. Volunteers must use the lone-working app and follow all agreed safeguarding, confidentiality and safety procedures.

DBS

A DBS check is required for this role. Risk assessments are completed before home visits, and volunteers are supported to follow all safeguarding, confidentiality and lone-working procedures.