Housing advice officer volunteer roles
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St Basils is looking for a new Non-Exec Director / Trustee to join our Board as the Designated Safeguarding Board Member.
About Us
St Basils works with young people aged 16-25 who are homeless or at risk of homelessness, to enable them to find and keep a home, grow their confidence, develop their skills, increase opportunities and ultimately prevent homelessness.
We help just over 4,000 young people each year across the West Midlands, with services in Birmingham, Coventry, Sandwell, Solihull, Warwickshire and Worcestershire. Our services range from providing supported accommodation to outreach, advice, support, employability and engagement services to help young people regain the stability they need to rebuild their lives, gain skills, confidence and employment and move on. The aim is to help them successfully break the ‘cycle of homelessness’ so that they can go on to experience a bright, fulfilling future and never return to a state where they are at risk of homelessness again.
About our Board
We are a registered provider of social housing, a charity and a company limited by guarantee, meaning our Board members are both Directors and Trustees.
To navigate our challenging regulatory landscape, we need to be tightly governed. At the heart of this is a Board with the right knowledge, values, skills and diversity, all whilst working towards our vision that homelessness should not be part of growing up.
As a member of St Basils’ Board, you will be a guardian of St Basils’ charitable purpose. You will be responsible for holding the Senior Leadership Team to account through constructive challenge and support, and for ensuring St Basils’ strategic priorities are met.
You will form part of St Basils’ governance framework, providing oversight of key business areas, such as business planning, safeguarding, risk, finance, health and safety, EDI and business development.
Our Board is made up of 14 members, 2 of which are designated for young people who have lived experience of homelessness and / or St Basils’ services.
St Basils has adopted the RACE Equality Code and is actively seeking applications for Board members from Black communities to ensure our Board is reflective of both the young people that we serve and our dedicated workforce.
About the Role
We are looking for a voluntary Director / Trustee with a professional background in safeguarding to join our Board as the Designated Safeguarding Board Member. Our new Board member will need to have a strong understanding of safeguarding, ideally with experience in supporting vulnerable young people.
As the Designated Safeguarding Board Member, you will:
- Work with St Basils’ Designated Safeguarding Lead (DSL) to regularly review safeguarding reports, trends and serious incidents
- Act as a safeguarding champion at Board level, supporting other Directors / Trustees to develop their understanding and confidence in safeguarding
- Provide oversight of allegations or safeguarding concerns relating to staff, volunteers or Board Members
- Attend regular meetings and engage with services, staff and young people to maintain visibility of safeguarding in practice
- Support the Chair, CEO and DSL in ensuring appropriate governance oversight of serious safeguarding incidents, including reputational considerations
- Ensure the Board receives appropriate assurance on safeguarding risks and how they are managed
Our new Director / Trustee will sit on our Service Delivery & Development Committee which oversees both the housing elements of our services as well as the support / progression we provide to our young people. This committee meets virtually, one a quarter.
Although the role is voluntary, reasonable expenses will be paid for costs incurred in undertaking the role.
About You
You will be a Designated Safeguarding Lead (DSL) or have significant experience in a senior safeguarding role.
You will demonstrate sound judgement and be able to challenge confidently and constructively, although you do not need to have Board experience.
You will work within the principles of Equality, Diversity & Inclusion and understand the needs of the diverse young people we serve.
You will put the needs of young people first, be passionate about ending youth homelessness and share our mission, vision and principles.
Time Commitment
You will need to be able to attend the majority of Board and Committee meetings, one of each is held each quarter (8 meetings total per year). Each meeting will last around 2 hours and will normally be held late afternoon/early evening (usually 4pm – 6pm). Board meetings are held in person at St Basils’ Head Office in Birmingham, and Committee meetings are held virtually via Microsoft Teams. The dates for meetings are set by calendar year, towards the end of the previous year.
Meeting papers will be shared via an online portal one week in advance of the meeting to allow for sufficient preparation time.
A Board away day is held each year, usually October, and every other year this includes an overnight stay. This will be fully paid for by St Basils.
We encourage Board members to visit our accommodation services to deepen understanding of our work and support effective governance and decision-making. We would like all Board members to make 2 visits a year if possible.
All travel expenses incurred in attending Board meetings / conducting site visits will be reimbursed by St Basils.
What’s in it for you?
We offer a series of essential online training courses (for example GDPR, Cyber Security, EDI, Safeguarding, Risk Management) and the opportunity to do additional online or in-person training, such as Psychologically Informed Environment training. As part of our commitment to race equality, we provide mandatory Anti-Racism training for all staff and Board members.
You will be part of a knowledgeable and supportive Board and have the opportunity to work alongside young people with lived experience.
You will have the guidance of a knowledgeable Chair to support your development as a Director / Trustee, and you will have access to St Basils’ Senior Leadership Team to help you fulfil your role.
St Basils is a learning organisation and therefore we are able to support and develop Board members who are new to the role. In addition, St Basils has membership with the Board Development Agency, which provides our Board Members with access to webinars and development tools specific to housing sector Boards.
Being a Director / Trustee at St Basils is more than just attending meetings – if you would like to contribute to an organisation that has young people at its core, where you can visibly see the difference you are making, then this is the role for you.
For further information please see the link to the full job pack.
We welcome early applications and will interview on a rolling basis.
The client requests no contact from agencies or media sales.
Trustee Opportunities
Hodan is a small but long-established voluntary organisation in North Kensington, focusing on advice, support and wellbeing for the Somali community and other racially minoritised groups in West London. It is a registered charity operated as a company limited by guarantee.
We are looking for two new Trustees who can help us increase our reach, attract new funding, and continue to develop our services. We are particularly keen to recruit members of the local community in West London who have one or more of the following:
· Lived experience of issues faced by our service users, e.g., economic disadvantage, unemployment or unstable employment, migration, racism / discrimination, digital exclusion, and/or social isolation
· Experience in marketing, PR, or event management
· Experience in fundraising, especially non-grant approaches (e.g., corporate social responsibility, individual philanthropy, or building a supporter base)
· Experience of working with children and young people from racially minoritised backgrounds and/or in disadvantaged neighbourhoods.
· Experience in charity leadership and governance
Board meetings are held every three months at Canalside House, Ladbroke Grove. The Board is responsible for setting the strategy and policies of Hodan, and guides and supports the Executive Director and staff.
Could your leadership skills help shape the future of a Hopian? Hopian is a registered charity that provides advice and support for adults and children who have experienced Domestic Violence and Abuse through the provision of refuge accommodation and community support services. We also provide support and access to counselling for people affected by Child Sexual Exploitation.
The Role of Trustee and executive Trustee roles are voluntary positions. A Trustee for the Board is expected to meet the requirements of the board in line with the charities governing documents, governing good practice and legal requirements. We also have a vacancy for a Treasurer should you be interested please visit our Hopian website - recruiter link below for further details.
Trustee Responsibilities :
The Board as a whole is collectively responsible for the success of the charity. A Trustee is a Board Member and has a number of responsibilities in order to ensure robust management of the charity including:
- Make decisions objectively in the interests of the charity.
- Implement Hopian’s Vision, Mission, and Values.
- Lead on the aims and objectives of Hopian by raising awareness of domestic and sexual abuse, and child sexual exploitation and abuse and its impact on individuals and their families.
Trustee Duties :
- Ensuring that the organisation pursues its stated objects (purposes), as defined in its governing document, by developing and agreeing a long-term strategy.
- Ensuring that the organisation complies with its governing document (i.e. constitution or memorandum and articles of association), charity law, company law and any other relevant legislation or regulations.
- Ensuring that the organisation applies its resources in pursuance of its charitable objects (i.e., the charity must not spend money on activities that are not included in its own objects) .
- Ensuring that the organisation defines its goals and evaluates performance against agreed targets.
- Safeguarding the good name and values of the organisation.
- Ensuring the effective and efficient administration of the organisation, including having appropriate policies and procedures in place.
- Ensuring the financial stability of the organisation.
- Protecting and managing the property of the charity and ensuring the proper investment of the charity’s funds.
- To work in the interests of the charity and not for personal gain.
- To ensure that the Board Members takes proper professional advice on matters in which it does not have competence.
- Following proper and formal arrangements for the appointment, supervision, support, appraisal and remuneration of the chief executive.
In addition to the above statutory duties, each trustee should use any specific skills, knowledge or experience they have to help the board of trustees reach sound decisions. This may involve scrutinising board papers, leading discussions, focusing on key issues, providing advice and guidance on new initiatives, or other issues in which the trustee has special expertise.
Tasks:
- To work with other Board Members to form an effective governing body for the charity.
- To attend meetings and to read papers in advance of meetings.
- Ensure that the charity’s focus places services users centrally.
- To understand and be committed to the mission of the charity.
- To maintain a long-term overview of the charity and its work.
- To make strategic and major decisions about the charity objectives, policies and procedures.
- To attend sub-group meetings as appropriate.
- To participate in other tasks that may arise from time to time such as interviewing for new staff, helping with appeals and fundraising.
- To keep informed about the activities of the charity and wider issues which affect its work.
- To monitor and evaluate the work of the charity on a regular basis. This includes receiving reports from staff, staff supervision, receiving feedback from service users and other agencies .
- To ensure that the charity is a good employer of its paid and voluntary staff .
- Provide opportunity for staff to meet with the board.
Person Specification
We are looking for a Trustee who has an understanding and acceptance of the legal duties, responsibilities, and liabilities of trusteeship. It is expected that a Trustee takes ownership to develop and maintain this understanding and application of duties. In addition to having:
- A commitment to the organisation.
- A willingness to devote the necessary time and effort.
- Good, independent judgement.
- An ability to think creatively.
- An ability to work effectively as a member of a team.
- A commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership
Experience & Knowledge
- Understanding and evidence of commitment to equal opportunities and diversity statement
- Be objective and unbiased
- Be supportive and approachable
Time Requirements
To be able to attend scheduled committee meetings each year and read papers for each board meeting. To be available to for consultation, support and guidance on an ad hoc basis. Much of this contact will be via online, telephone or email.
The client requests no contact from agencies or media sales.
Rainbow Migration, the longest-running UK charity dedicated to supporting LGBTQI+ people through the asylum and immigration system, is seeking a trustee who is or has been a refugee due to persecution as an LGBTQI+ person. This is part of an ongoing commitment to increase leadership in the organisation by people with lived experience of the issues we work on.
We are looking for someone who is passionate about our vision that LGBTQI+ people can settle in the UK and lead fulfilling lives, and our mission to support LGBTQI+ people through the asylum and immigration system and influence policy and practice.
At Rainbow Migration, we don’t just accept difference – we celebrate it, we support it, and we thrive on it. We particularly encourage applications from people who have sought asylum on the basis of their sexual orientation, gender identity, gender expression or sex characteristics.
More information on Rainbow Migration is in appendix 1 of the application pack.
If you would like to find out more before applying, you can attend a webinar on Friday 17 April 2026 from 1 to 2pm. This is an opportunity to meet Rainbow Migration’s Executive Director and a trustee and ask us any questions. It is not part of the application or selection process. Please register using the form linked in the application pack and a Zoom link will be sent to you. If you cannot attend, you can still fill out the form and request a recording afterwards.
If you would prefer to have a one-to-one conversation, or have any questions about the role, the webinar or how to apply, please contact us using the email address in the application pack.
The role of trustees
Trustees are volunteers who bring their skills and experience to shape our strategic direction. They have legal responsibility for the charity, ensure good governance, and make sure our finances and resources are used well to implement our mission. Trustees also play a role as ambassadors for the organisation and our work.
Trustees do not get involved in operational decision-making. For example, decisions on which social media platforms we use or what group activities we run for service users are taken by staff.
Because trustees are volunteers, they do not receive payment for their time. Rainbow Migration can pay your costs when incurred solely for fulfilling trustee duties (e.g. travel, phone top-ups if needed exclusively for trustee work).
You can find out more information about what being a trustee involves at the links available in the application pack.
Time commitment
We are looking for people who can commit to being a trustee for at least three years. Trustees can then be re-elected for another three years. The maximum term limit for our trustees is nine years (in line with Charity Commission guidance).
Trustees meet on a weekday evening, from 6 to 9 pm, five times per year. There may be additional meetings in 2026 as part of our work on anti-oppression and to develop our next organisational strategy.
Meetings are usually held on Zoom except in December when we meet in-person in London, with an informal dinner first. For in-person meetings, travel costs (and meals and accommodation if relevant) can be covered.
You will need to spend two to four hours reading 8 to 30 papers before each meeting. Papers are provided a few days in advance of meetings. The “Board Buddy” (see below under Support for Trustees) can help with understanding them. You can also ask to meet with the Executive Director or Chair to explain them.
You can see examples of topics of discussion at board meetings in appendix 2 of the application pack.
You will also need to give some time between meetings. This includes, for example:
- Spending 10 to 30 minutes reviewing and correcting the minutes (written record) of the last board meeting
- Spending 30 to 60 minutes reviewing and giving feedback on documents, such as a new or updated draft organisational policy (e.g. data protection, safeguarding, health and safety)
- Reading and responding to emails within one or two days.
The board has two subcommittees: one on HR and one on finance. You may be asked to join one of these a few months after you become a trustee. If you do, there will be up to four more meetings a year and there will be papers to read for each of these meetings.
Support for trustees
We provide numerous resources for trustees. Below are some examples but they are not exhaustive and we are open to suggestions. Support can be accessed throughout the time someone is a trustee.
Training:
- We can pay for trustees to access training on good governance, the duties of a trustee, and charity finance.
- We give access to webinars and online training e.g. on safeguarding and cyber-security.
- We provide internal training (by staff) on areas such as safeguarding and data protection.
One-to-one support:
- New trustees have induction meetings with Rainbow Migration staff.
- An existing trustee can act as a “Board Buddy” for new trustees, which includes formal and informal meetings and support around board meetings and papers.
- We can help you to find a mentor e.g. The Experts by Experience Employment Initiative can provide mentoring for people with lived experience of migration.
- We can discuss accommodations that are needed for disabled people and other ways to ensure trustees feel fully included and able to participate
Equality, diversity, inclusion and anti-oppression
We are committed to equity, diversity and inclusion, and we know this is ongoing work. We are also reviewing what we do and how we do it through an anti-oppression and anti-racism lens, as well as investing in being more informed and led by LGBTQI+ people who have sought asylum. We want our organisation — including our trustee board — to be increasingly shaped and led by LGBTQI+ people who have sought asylum. That is why this trustee position is specifically for someone who has been granted refugee status in the UK as an LGBTQI+ person.
We welcome applications from people with a wide range of backgrounds, identities and experiences – including from people who are trans (including non-binary, genderqueer, genderfluid, gender non-conforming and agender) and intersex. We recognise that people have different journeys, strengths and access needs, and we are committed to removing barriers wherever we can. If you share our vision, mission and values, we encourage you to apply and let us know how we can support you through the process.
To support candidates during the interview process, we send some of the questions in advance to give applicants more thinking time. You are welcome to bring notes with you and also take notes in interviews to help process information. Please let us know if we can make other adjustments to support you through the application and selection process.
Once appointed, trustees can continue to access a range of support options throughout their time on the board.
Person specification
Essential
For this role, we are looking for someone who has been awarded refugee status in the UK on the basis of their sexual orientation, gender identity or expression, or sex characteristics. At this time, we are not accepting applications from people who still in the process of applying for asylum, or who have leave to remain in the UK on other grounds (e.g. work, human rights, marriage) as these experiences are already represented on our board.
We welcome applications from people who have used our services as well as those who have never interacted with us before.
In addition to having been granted asylum in the UK as an LGBTQI+ person, the following are necessary:
- Commitment to Rainbow Migration’s mission, vision and values
- Ability to work constructively with other trustees and staff
- Good English (so you can understand spoken conversations in meetings and contribute)
- Ability to read and understand long documents (e.g. trustees must be familiar with our policies, such as our safeguarding policy, and the key points in our publications such as Still Falling Short)
- Courage and enthusiasm to learn, encourage, challenge, influence and support other people and the organisation
- Confidence to ask questions (this helps everyone learn and improve) or request training or support
- Ability to analyse and scrutinise information provided by staff and trustees (the Board Buddy and other trustees can assist you in this)
- Ability to use independent judgement and share your thoughts with trustees and the Executive Director
- Willingness to share your opinion and give guidance to the board in areas where you have knowledge or experience
- Commitment to speak well about the organisation to others (e.g. funders, other charities)
- Regular access to a secure, private email account and a quiet, private space for joining online meetings and telephone calls
- Be living in the UK (England, Scotland, Wales or Northern Ireland)
- Aged 16 or over
- Not be previously disqualified as a trustee or company director, have an undischarged bankruptcy or have unspent criminal convictions for an offence involving dishonesty or deception (such as fraud).
Desirable
It would be beneficial if you have work or volunteer experience in an area relevant to Rainbow Migration’s work (e.g. service delivery, communications, campaigning, lobbying, fundraising, HR, IT) but this is not a requirement.
The client requests no contact from agencies or media sales.
Thames Reach Housing is the registered provider subsidiary of Thames Reach Charity, a leading London-based charity with a particular focus on rough sleeping, and helping people who are, have been, or are at risk of rough sleeping to find decent homes, build supportive relationships and lead fulfilling lives. The charity provides innovative services aimed at preventing rough sleeping, intervening where people are sleeping rough, and helping people to recover from the impact of life on the streets. As well as street outreach work, services include tenancy support, emergency shelters, day services, hostels and accommodation, and help with health and employment. We work across London and South East England.
Thames Reach Housing completed the process of registration with the Regulator of Social Housing in February 2023 and has taken ownership of one of the hostels managed by Thames Reach Charity. Becoming a registered provider offers the opportunity to consider the transfer of other hostels and supported housing schemes where this is the best way to secure their future; as well as possible ownership of new hostel and supported housing developments where revenue funding is available.
The Thames Reach group (Thames Reach Charity and Thames Reach Housing) is a strong organisation that is growing in response to need. Our services are rooted in our understanding of the issues surrounding street homelessness, and we use this understanding to influence decision making at a local, regional, and national level. We have an excellent reputation for effective service delivery, working with people who may have very high levels of need, and using our experience of delivering services to develop and improve our approach. The majority of our services are delivered to local and regional authorities on a contract basis and we understand that our continued effectiveness requires us to sustain and develop our financial viability; and to retain and grow our excellent employees and volunteers.
The group has just over 400 employees and around 150 volunteers, and our turnover is around £28 million per year. The employees at the hostel which is owned by Thames Reach Housing are employed by Thames Reach Charity under a local authority contract. Thames Reach Housing therefore does not have any direct employees and its key function as the owning registered provider is to ensure the delivery of high-quality accommodation that supports the work carried out by Thames Reach Charity.
Thames Reach Housing has an effective and experienced non-executive board. They are supported by group sub-committees shared with Thames Reach Charity with a focus on the specific areas of Governance and People, Finance, Audit and Fundraising, and our Services. The Board meets around four times a year and participates in an annual group awayday in the autumn. There are currently three board members; one Thames Reach Housing Board member is shared with the Thames Reach Charity Board, and acts as the link between the Finance, Audit and Fundraising and Governance and People sub-committees. The Chair and other Board member are independents, not forming part of the Thames Reach Charity Board structure.
We are now looking for a new independent member, with an interest in and commitment to ending street homelessness and the ability and interest in providing strategic oversight for Thames Reach Housing.
This is an ideal opportunity for someone who may be considering becoming a Board member for the first time and we want to prioritise interest in homelessness and understanding of how housing associations operate above existing governance experience. We are able to provide governance support and training to new Board members and you would be joining a board with considerable governance experience aligned with a competent Thames Reach Charity senior team to support you in your role.
Thames Reach is committed to achieving a diversity that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief. We particularly welcome applicants who may have experience of homelessness and/or of using services that support people with complex support needs.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Grant Officer
Southwark Tenants’ Federation – Grassroots Housing Advice Charity
Location: Southwark / Remote (hybrid available)
Time commitment: Flexible (approx. 4–8 hours per week)
Contract: Volunteer
About Us
We are a small grassroots charity based in Southwark and the only surviving tenants’ federation in London. For decades, we have supported tenants and residents to defend their housing rights, challenge poor conditions, and have a collective voice in decisions that affect their homes and communities.
Our social housing advice service supports people facing homelessness, disrepair, evictions, and housing management issues, with a strong focus on empowerment and tenant-led action.
The Role
We are seeking a Volunteer Grant Officer to help us secure funding to sustain and grow our vital work. This role is crucial to keeping an independent, tenant-led voice alive in London.
You will work closely with a small, committed team and help ensure our advice service remains accessible to local residents.
Key Responsibilities
- Research grant funding opportunities suitable for a grassroots, tenant-led organisation
- Draft and submit grant applications to trusts, foundations, and statutory funders
- Maintain a simple funding pipeline and track deadlines
- Work with staff and volunteers to gather service data, outcomes, and case studies
- Assist with basic funder monitoring and reporting
About You
Essential:
- Strong written communication skills
- Good organisational skills and reliability
- Commitment to social justice and housing rights
Desirable (but not essential):
- Experience of grant writing or fundraising
- Knowledge of social housing, tenant organisations, or advice services
We particularly welcome applications from people with lived experience of social housing.
What We Offer
- Flexible volunteering hours
- Support, supervision, and guidance
- The opportunity to contribute to a unique and historic tenant-led organisation
- Experience in grant writing within the voluntary and housing sectors
- References provided where appropriate
We particularly welcome applications from people with lived experience of social housing. We are very flexible, so still apply even if you don't have a lived experience but can write a bid
Chair of Trustees
Citizens Advice Buckinghamshire
Voluntary role | Buckinghamshire
Are you a well-connected leader in Buckinghamshire with the energy and ambition to help a respected local charity grow its impact?
Citizens Advice Buckinghamshire is seeking an exceptional individual to become our next Chair of Trustees.
About Us
We are part of the national Citizens Advice network, providing free, confidential and impartial advice to thousands of people each year across Buckinghamshire. We have offices in Aylesbury, Buckingham, High Wycombe and Chesham.
Our work helps people resolve problems around debt, housing, employment, benefits and consumer rights, often preventing crises, reducing pressure on public services and enabling individuals to regain stability and independence.
The organisation is stable, well-managed and ambitious. Following reductions in statutory funding and changes across the national network, we are now focused on strengthening income streams, raising our local profile and entering a new phase of growth.
The Opportunity
It is an opportunity to build on strong foundations and take the organisation forward.
As Chair, you will:
• Provide strategic leadership to the Board of Trustees.
• Help strengthen funding and sustainability.
• Raise the profile of Citizens Advice across Buckinghamshire.
• Represent the organisation with funders, partners and the wider community.
• Champion the difference we make to people’s lives.
We are particularly interested in candidates who live in, or have strong knowledge and networks within Buckinghamshire (ideally central or south).
Who We’re Looking For
We are seeking someone who brings:
• Strategic leadership experience (board or senior executive level).
• The confidence to support and constructively challenge a CEO.
• Strong networking skills and credibility locally.
• Commercial awareness and financial literacy.
• An interest in fundraising and partnership development.
• A genuine commitment to community impact.
Prior Chair experience is welcome but not essential. Energy, judgement and the ability to build relationships are key.
Time Commitment
• Four face-to-face Board meetings per year (2 hours each).
• Four subcommittee meetings per subcommittee annually Finance & Risk, Operations, People, and Fundraising).
• Annual strategy Away Day.
• Annual Staff & Volunteers Day.
• Attendance at selected fundraising and stakeholder events.
• Approximate commitment: 2 -4 days per month.
Why This Role Matters
Citizens Advice Buckinghamshire helps people solve problems that, left unaddressed, cost families, councils and government far more in the long term.
As Chair, you will help ensure this essential service continues to thrive, supporting residents to become more financially secure, resilient and able to contribute fully to society.
For more information and how to apply download the Appointment Brief.
Closing date: 9am Friday 10th April 2026
Join us in shaping the next chapter of Citizens Advice Buckinghamshire.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Trustee
Hours: Attendance at Board meetings six times a year, with reading and preparation before meetings
No Salary: Unpaid volunteer role, expenses paid
Location: Meetings held on zoom or at our head office in London SE20
Deadline: 17th May 2026
Interviews: In person in London SE20
ABOUT US
Bromley & Croydon Women's Aid (BCWA) aims to empower anyone suffering domestic abuse so they can make informed choices about their future. Our services are confidential, non-judgmental and respectful of diversity.
BCWA puts anyone who contacts us for support at the heart of decision making, so that they can gain the confidence, strength and self-respect needed to free themselves from abusive relationships
Our Ethos
BCWA believe in providing high-quality services to anyone fleeing domestic abuse. We have been working since 1975 to:
- focus on maintaining the independence, confidence and self-esteem of anyone we help
- be responsive to the needs of individuals in a culturally appropriate and sensitive way
- treat our residents, clients, staff and partners with integrity, honesty and respect.
Our Mission Statement
Our mission is to end all forms of domestic abuse in our community. Our vision is to support and empower women to create change in their lives, so that they and their children can live free from domestic abuse and improve their quality of life.
OUR SERVICES
BCWA provide a wide range of services including:
Refuge
We provide safe accommodation for any woman and her children who is experiencing domestic abuse, or who is at risk of abuse.
Children are welcomed by Child Support Officers. Refuges have fully-equipped playrooms, where the project workers organise activities, after-school clubs, play sessions, fun days and one-to-one therapeutic activities.
BCWA is a registered housing provider with the Regulator or Social Housing (i.e. a Housing Association) and operates supported housing in a mix of owned and leased properties, some as managing agent for other housing associations, some operated independently.
Advice & Support
BCWA telephone Helpline supports women in the community who want to know what their options are around domestic abuse, or who need a non-judgmental listening ear. We run 12-week ‘Keys to Freedom’ support groups which offer a path to recognising abuse and peer support for recovery.
We offer advice to the friends and families of anyone experiencing domestic abuse. We give our expertise to legal and social services professionals, and we support women at appointments, accompany them to court, and also put them in contact with other services that can help them.
Our other services include:
Japanese service - BCWA, in partnership with the Japanese Embassy in London, offers outreach advice in Japanese to survivors of domestic abuse
NRPF/EEA service - Our specialist advisor works with migrant women without recourse to public funds (NRPF) and those from the EEA to regularise their immigration status and access benefits & support.
Men's service - All BCWA locations are women-only spaces, but men can be supported via our One Stop Shop service or by the IDSVA (high-risk) service in Bromley.
Our Approach to Equality, Diversity & Inclusion
Our work is based on building meaningful, supportive, enduring and respectful relationships with women from all cultures. We cannot do this without a strong commitment to equality, diversity and inclusion. BCWA’s approach is to try to make sure that EDI is central to everything we do and informs both our services and our organisational culture.
Our goal is to develop and deliver consistently inclusive programmes, projects and services that support and bring together survivors of domestic abuse and their children and facilitate empowerment and recovery. We believe this enables best practice domestic abuse support, hope this will make everyone's experiences richer, and ultimately lead to more inclusive communities and sector best practice.
BECOMING A TRUSTEE
What is a Trustee?
Trustees ensure their charity has a clear strategy, and that its work and goals are in line with its vision. A trustee's role in a charity is to be the ‘guardians of purpose’, making sure that all decisions put the needs of the beneficiaries first. They safeguard the charity’s assets – both physical assets, including property, and intangible ones, such as its reputation. They make sure these are used well and that the charity is run sustainably.
Why become a Trustee?
Being a Trustee can be very rewarding. As a Trustee you have the chance to support and shape the work and strategic direction of an organisation, and you can make a significant difference to a cause that matters to you.
Being a Trustee offers the opportunity for professional development. It can let you gain experience of strategy and leadership, and boost your CV. It will give you experience of being a non-executive director, such as setting a strategic vision, influencing and negotiation, and managing risk. If you already have significant experience in these areas, it can be stimulating to use it in a different and potentially challenging context. You will be part of a team and will have the opportunity to apply your unique skills and experience while learning from others. Working closely with a passionate team of people who have different perspectives is often one of the most enjoyable aspects of the role. Trustees often say that being a board member has been one the richest sources of learning in their professional lives.
Why join our board?
BCWA was founded by a group of local women in Bromley who wanted to do something practical to support women in their local community and has been run by women and for women ever since. Over the past few years the organisation has grown considerably but still operates very much in the spirit of grassroots feminist women’s movement of the 70s, out of which it was founded.
Many of our trustees, staff and volunteers have lived experience of domestic abuse, and the organisation actively welcome survivors at all levels. We are a supportive, warm and friendly group and we genuinely strive to foster great relationships. Our Board is made up of a diverse group of women with a broad range of backgrounds, skills and experience. This team operates on mutual respect and true collaboration in order to provide the best leadership possible to the charity. We are solutions oriented, creative, forward-thinking and passionate about working to end domestic abuse.
BCWA has seen sustained growth over the last few years and has increased its property portfolio to provide a range of dispersed ‘move on’ accommodation for women leaving refuge, with continued support.
The charity is also committed to an ongoing process of service improvement via stakeholder feedback and analysis of needs and gaps in provision. Our local knowledge and specialist expertise positions us very well to innovate in co-producing new services.
In addition to trauma-informed accommodation and community-based services, BCWA has developed a therapeutic service alongside, which encompasses child play therapy and a specialist in-house counselling service for women. This supports the health and wellbeing of survivors going forward as well as working towards the prevention of repeat victimisation.
A trusteeship with BCWA is an exciting opportunity to be part of a dynamic organisation, contribute to the local community and impact thousands of women’s lives for the better. It is a truly pivotal time to join the board at BCWA, as we develop and implement innovative new services that will add significantly to the breadth and impact of support available to survivors of domestic abuse in Bromley & Croydon.
What skills are we looking for?
We are looking for a range of new trustees with a range of different skills to shape and steer the future of this dynamic organisation, as well as bring wisdom, energy and new perspectives to our governance. We would particularly welcome applications from women with knowledge of or experience working in the following sectors:
· Social housing, social investment, housing, company or charity or general legal background
· Provision of mental health services
· AI expertise
ROLE DESCRIPTION
We are looking for strategic-minded individuals with a variety of skills to join our board. Our trustees play an essential role in making sure that BCWA achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that we have a clear strategy and that our work and goals are in line with our vision.
Trustee duties
- To ensure the BCWA is carrying out its purposes, as set out in its governing document.
- To ensure the charity complies with its governing document, charity law and any other applicable laws.
- To act in the charity’s best interests, making balanced and adequately informed decisions.
- To contribute actively to the Board of Trustees in giving firm strategic direction, setting overall policy, defining goals and setting targets (including evaluating performance against set targets).
- To provide guidance using previous experience and expertise on a range of aspects of BCWA's business, including support to set up new initiatives.
- To ensure the effective and efficient administration of the Organisation.
- To monitor the financial, strategic and operational performance of BCWA.
In addition to the above responsibilities, each Trustee should use any specific skills, knowledge or experience they possess, to enable the Board to reach sound decisions. This may involve leading discussions, focusing on key issues, scrutinising reports, providing advice and guidance on new issues, particularly where a Trustee has specific expertise. Our board meets bi-monthly and holds an Annual General Meeting.
Personal skills and qualities
- Willingness and ability to understand and accept their responsibilities and liabilities as trustees and to act in the best interests of the organisation.
- Ability to think creatively and strategically, exercise good, independent judgement and work effectively as a board member.
- Effective communication skills and willingness to participate actively in discussion.
- A strong personal commitment to equity, diversity and inclusion.
- Enthusiasm for our vision: working to end domestic abuse.
- Commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership.
What impact will you have?
You will be joining an organisation actively opposed to all forms of discrimination providing a service that is confidential, non-judgmental and respectful of diversity.
You will have the opportunity to showcase your skills as well as learn new ones.
We are a feminist organisation and recognise the gendered nature of domestic abuse and other forms of violence against women and girls.
Time Commitment
- Attendance at board meetings which take place six times a year. Meetings are held in the early evening, mostly on-line, with one or two held in-person at our south-east London Head Office.
- Trustees will also need to carry out any pre-meeting reading and preparation and may be contacted occasionally for advice.
Further Information
We are very happy to have informal discussions about the role and warmly welcome candidates to visit us or observe a board meeting if they wish.
New Trustees are assigned an existing member who is responsible for their induction and support for a period of 6 months.
As our organisation works with extremely vulnerable clients, safeguarding is one of our key priorities. Please contact us if you would like more info or to view our SG policies. In light of this, offers are subject to an enhanced DBS check and satisfactory references.
Female applicants only: In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010.
Equality, Diversity & Inclusion: BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this, we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve.
BCWA is an Equal Opportunities Employer.
Reg. Charity No.1068007.
Our mission is to end all forms of domestic abuse in our community.
The client requests no contact from agencies or media sales.
Creative Support is a national not-for-profit social care and supported housing provider with charitable status. We deliver personalised care and support for younger and older adults with learning disabilities, autism, mental health needs, physical disabilities and those at risk of homelessness or social exclusion.
Creative Support is governed by a dedicated Board of Trustees with expertise across social care, health, housing, finance, legal and related fields. As our current Chair approaches the end of her term, we are seeking a new Chair with senior social care experience and a strong understanding of commissioning, quality, risk, workforce, regulation and partnership working. The ideal candidate will champion our values and mission and lead with clarity and compassion.
About Creative Support:
We are one of the UK’s largest social care providers, supporting over 6,000 people each year across 70 local authorities and employing around 5,000 staff. With an annual turnover of £197 million, we are also a registered social housing provider with over 1,000 supported housing units and significant housing assets.
Creative Support is an Investor in People Gold employer, a Stonewall Diversity Champion and an inclusive organisation committed to increasing Board representation from BAME, LGBTQ+ and disabled communities, with zero tolerance for discrimination.
Our Mission and Values:
Creative Support promotes independence, inclusion, and wellbeing. We do this by working with the people we support, their families and others to meet individual needs and aspirations in a person-centred way. We provide high quality homes and support, enabling people to say:
- I live my best life in a place I call home
- I feel listened to, respected and valued
- I enjoy choices and rights and have control over my life
- I am supported to feel safe
- I am doing the things that matter to me
- I enjoy relationships with others
- I am connected to my community
- I am supported with my wellbeing
- I feel able to reach my full potential
Our We Care values underpin everything we do at Creative Support. We are: Welcoming, Empowering, Compassionate, Aspirational, Respectful, Effective.
About the Role:
The Chair is responsible for leading the Board, ensuring effective governance, and holding the Chief Executive and Board to account for delivering our mission, vision and strategy. The role involves providing inclusive leadership, ensuring Trustees understand their responsibilities, and working closely with the Executive Team to offer oversight, support and constructive challenge.
We are looking for a highly motivated individual with senior-level social care expertise, a commitment to our charitable purpose and person-centred values, and a belief in co-production with the people we support. The Chair must demonstrate vision, sound judgement and an inclusive, respectful leadership style.
The Chair is expected to commit sufficient time to:
- Attend six annual Board meetings, and relevant committee meetings (typically 2–3 hours in duration);
- Prepare thoroughly for meetings, including reading papers in advance;
- Lead the induction, support and supervision of Trustees;
- Undertake appraisal and support of the Chief Executive Officer;
- Act as an ambassador for Creative Support at internal and external events.
- Visit national services and engage with staff, the people who we support, and tenants.
The estimated time commitment for the Chair is approximately 4 days per month/48 days per year, although this may increase in response to organisational needs or during periods of change. Appointments are made for an initial period of 3 years and are subject to an annual appraisal. Terms begin at the conclusion of the Annual General Meeting in which the Chair is appointed.
The role of Chair of the Board of Trustees is remunerated in recognition of the significant time, responsibility and contribution required. The current remuneration for the Chair is £12,000 per annum, payable in monthly instalments of £1,000. This payment is taxable and is processed through the organisation’s payroll. Trustees, including the Chair, are appointed as office holders and are therefore neither workers nor employees. Remuneration arrangements are subject to periodic review in line with the organisation’s governance and remuneration policies.
We also pay all reasonable expenses associated with the role, including travel, overnight accommodation, subsistence and child care expenses if needed. Appointment will be made subject to the following satisfactory checks:
- References
- Declarations of Interest
- Fit and Proper Person Check
- Personal Declarations
- Enhanced DBS
- A £1.00 payment for shareholding membership (this can be provided in person when you first attend our Head Office)
We can send you a copy of our most recent Annual Report & Accounts - details on how to request this can be located on this roles listing on our company website or consult the FCA Mutuals Website, type in Creative Support and search under ‘documents’. You will find all previous annual reports and accounts listed and these can be viewed or downloaded at no cost.
Please note that Creative Support is a Community Benefit Society with charitable status registered with the FCA, not a company or registered charity so you will not be able to access information about Creative Support via Companies House or the Charity Commission.
Recruitment Timeline:
Closing Date for Applications: 13 May 2026
Meet and Greet and Stakeholder interview panel: 17 June 2026
Final panel interviews: 30 June 2026
Offer and recruitment checks: July - August 2026
Co-opt at Board meeting: 10 September 2026
Formal vote at Annual General Meeting: 24 September 2026
Please keep these dates available upon application
Creative Support is a not for profit provider of person centered care and support



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Citizens Advice Winchester District is a dynamic, values-led, and award-winning local charity which is passionate about creating a fairer society for all.
We do this by helping people to resolve a wide range of problems they’re facing, so that everyone can achieve a good quality of life.Every year, we provide free, confidential and impartial advice on issues such as debt, housing, benefits and employment advice to people across the Winchester district, many of whom are in desperate or challenging situations and have nowhere else to turn. We may also suggest to our clients' other agencies that may be helpful to them, depending on their individual circumstances.
Our greatest asset is our dedicated team of staff, volunteers and trustees, who also advocate for lasting policy change both locally and nationally. To help us in our work, we are seeking an additional 3-4 trustees to complete our board and help us lead the charity over our next phase of strategic development.
The role
We want our board to have a diverse range of experiences and backgrounds and are looking for strategic thinkers with a commitment to good governance and a willingness to work collaboratively and challenge constructively. Previous experience of Citizens Advice, or of being a Trustee (or equivalent), would be advantageous, but the commitment and enthusiasm to help us shape the work and strategic direction of our forward-thinking charity is essential.
We would be particularly interested to hear from people with experience in HR (especially those with current CIPD membership), Charitable Trust and Foundation fundraising, and change management.
We are committed to being an inclusive workplace and we value diversity - we welcome and encourage applications from all walks of life, whatever your background or situation.
This is an exciting opportunity to be able to influence the direction of our charity, making a real difference. You will work alongside passionate and skilled colleagues and use your experience to create positive change for thousands of people in the Winchester district every year.
We look forward to hearing from you!
To help people overcome their problems and uphold their rights through advice, support and campaigning, ultimately creating a fairer society for all.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join Richmond Foundation as a Trustee and help shape a fairer, healthier future for our community.
Richmond Foundation is a long-established local charity with a proud history of supporting residents through grant-making, property management, and community initiatives. We are seeking new Trustees to join our Board and contribute to our vision: Everyone in Richmond has opportunities to build healthy and fulfilling lives.
Who we’re looking for
We welcome applications from individuals who share our values of integrity, excellence, collaboration, agility, and ambition.
Our goal is to recruit people from a wide range of backgrounds, with different expertise, experience and knowledge. We want to make our committees more diverse and representative of the groups and people we support. You can read more about our commitment to Diversity, Equity, and Inclusion on our website.
We are committed to creating an inclusive recruitment process and are happy to provide reasonable adjustments to support applicants at any stage. We will provide a buddy system for new trustees.
We are looking to recruit trustees who have experience and knowledge in one of the following areas:
- Charity Finance and Investment
- Our Grant Priorities
- Residential Property
We are also interested in expertise in:
- Safeguarding
- Social Housing
- Grantmaking (particularly within larger foundations)
- Managing grants from a range of funders
- Data and evidence
- Evaluation and impact reporting
- Diversity, Equity and Inclusion
- Communications and Artificial Intelligence (AI)
- Human Resources (HR)
As a Trustee, you will:
- Uphold Richmond Foundation’s vision, mission, objectives, and values.
- Provide strategic oversight and governance for the charity.
- Act in the charity’s best interests and manage resources responsibly.
- Attend at least four Board meetings per year (3 hours each) and join at least one committee (further 4 meetings per year 90 mins to 2 hours each).
- Prepare for meetings by reading all relevant documentation and reviewing minutes.
- Attend relevant training and at least one event hosted by a grant-funded organisation annually.
- Serve a four-year term, with the possibility of renewal for an additional two-year term.
- Champion high standards of conduct, including respect, inclusivity, accountability, honesty, and confidentiality.
- Declare and manage any conflicts of interest.
- Act in accordance with our Trustee Code of Conduct
- Support safeguarding and ensure the charity is accountable and compliant with its governing documents.
To be eligible, you must:
- Be at least 18 years old.
- Not be disqualified under the Charities Act (including being disqualified as a company director, having unspent convictions for offences involving dishonesty or deception, being an undischarged bankrupt, having been removed as a trustee by the Charity Commission or a court, or being on the sex offenders’ register).
- Be willing to sign a declaration of eligibility upon appointment and annually thereafter.
How to Apply
If you are interested in making a difference in Richmond and can contribute your time and expertise to help us deliver our charitable objectives, we would love to hear from you.
Full details, person specification and requirements, and application instructions are available in the Trustee Recruitment pack.
The application deadline is 10:00am on Monday 13 April 2026
Richmond Foundation are hosting a Webinar and Q+A for interested applicants on 18 March 2026. This will be an opportunity to learn more from our CEO, Chair and Trustees and ask questions. Details can be found on our website.
Interviews: Scheduled in May/June 2026
Term Commences: September 2026
Our vision is that everyone in Richmond has opportunities to build healthy and fulfilling lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Treasurer/Trustee – Board of Management and Chair of the Audit and Risk Sub-Committee
Terms: Voluntary. ICNARC’s Trustees will serve a three-year term to be eligible for re-appointment.
Remuneration: The role of Treasurer/Trustee is voluntary. Expenses for travel and subsistence may be claimed.
Location: Trustees can be located anywhere, with travel to London for some meetings. ICNARC is located at Napier House, 24 High Holborn, London, WC1V 6AZ.
About Us
ICNARC is an independent, scientific, not-for-profit organisation, established in 1994.
Our vision is that all critically ill people receive appropriate, timely and optimal care and achieve best outcomes.
Our mission is to improve the quality of critical care through audit, research and data services conducted with, and in the interests of, patients and those who care for them.
About the Role
The Intensive Care National Audit and Research Centre (ICNARC) has an outstanding national and international reputation for clinical audit and clinical and health services research. The organisation is run by a Board of Management comprising the Senior Leadership Team (the SLT, led by the Co-Directors) and Trustees who are a group of volunteers with substantial experience and interest in critical care, clinical research and management.
We are now looking to recruit a Treasurer/Trustee to join our Board. The Treasurer will oversee the financial matters of the charity in line with good practice and in accordance with the governing document and legal requirements, charity commission and company requirements. This post holder will chair the Audit and Risk Sub-Committee (ARSC) and will report regularly to the Board on the financial position of the organisation and ensure that effective measures, controls and procedures are in place.
Responsibilities of all Trustees:
Trustees are responsible for directing the affairs of ICNARC via the Board of Management, ensuring that the strategic direction of the organisation is in line with the Mission, and assuring themselves that the governance of the organisation is sound, and ICNARC is efficient and well-run in accordance with its stated values.
Principal responsibilities of the Treasurer:
- Overseeing, approving and presenting budgets, accounts, financial statements and financial reports to the Board of Management alongside the Chief Operating Officer and Financial Controller
- Being assured that the financial resources of the organisation meet its present and future needs and are within the charities objects.
- Supporting the Chief Operating Officer in the development and implementation of appropriate financial, reserves and investment policies
- Providing guidance to the Chief Operating Officer to ensure compliance with the requirements of Company Law
Time commitment
The Board of Management meets four times a year and is supplemented by a range of sub-committees which enable the Board to carry out its role of developing the strategy of the organisation, ensuring its sound governance, and holding the SLT to account for delivery of its agreed policies and goals in accordance with its stated values. In addition to the formal governance structure. These sub-committees, including the ARSC, also meet quarterly in advance of the Board meetings. Trustees are expected to provide advice and support to the SLT in accordance with their professional background as required.
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
No agencies please.
Would you like to make a positive impact for rural communities across England? Would you like to help tackle rural deprivation and ensure rural areas have fairer access to essential services? Would you like to help rural communities reach their full potential?
We are seeking a finance professional to join our Board who shares our vision and will help us to deliver lasting change.
About the Role
We are seeking a Treasurer with strong financial skills and relevant qualifications to join our Board. The Treasurer will act as the lead trustee for financial oversight and provide guidance on budgeting, planning and sound financial management. With a solid understanding of the regulatory and governance landscape, they will chair the Finance Sub-Committee and provide ad hoc advice and support to the Finance Manager. The post holder will also be a member of the Officers’ Group, consisting of the Chair, two Vice Chairs and Chief Executive/Company Secretary. The group acts as an additional source of advice for the Chief Executive between Board meetings.
The Treasurer will also be expected to use their experience to oversee the delivery of ACRE’s new strategy and charitable objectives, to represent the interests of all stakeholders, and to act as an ambassador for the charity. This includes ensuring we have a robust financial model that will enable us to increase our impact and plan for the longer term. As we increase our financial resilience, we will also work with ACRE network members to help them increase their own, so that together we can make an even greater positive change for rural communities.
Requirements
- Four Board meetings a year – two online and two overnight meetings in person
- Three Finance Sub-Committee meetings a year – online
- Two Officers’ meetings a year – online and in person
We are an equal opportunities employer and are committed to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, traditions and ways of life.
The ACRE Team is home based. The meetings that take place in person are held in different locations in central England.
Appropriate expenses will be reimbursed in line with our policy.
How to apply
Please follow the link to apply for the role.
Please note that we will only accept applications submitted via the form within this link.
Closing date: 6pm, Monday 6 April
Online interviews: Monday 20 and Tuesday 21 April
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You will welcome clients and visitors, and support the smooth running of our local office at our drop in sessions on Mondays or Thursdays (or both)
Commitment: 6 hours/week (flexible)
Receptionists are the first point of contact for clients, welcoming visitors. You’ll record client details on our computer system, explain waiting times, and help ensure the service runs smoothly. The role builds communication, IT, and teamwork skills while making a real difference in the community. Full training and expense reimbursement are provided.
What you gain: Communication skills, admin experience, confidence using IT, and full training.
You'll gain valuable transferable skills in communication, problem solving, teamwork.
Whether you are starting out, changing career, retired, or returning to work, volunteering strengthens your CV and provides practical experience.
The client requests no contact from agencies or media sales.
We are a local charity rooted since 2007 in the Hackney community, helping and supporting migrants with their immigration status and access to services. Our long-standing and committed local volunteers work together with a small number of paid staff to deliver our work. We are looking for a Chair to come and help us to help others. We have a new Vice-Chair, an experienced Treasurer and a CEO in post for 18 months so you'll be joining a strong leadership team. We are particularly interested in applicants with lived or learned experience of migration to the UK; and/or previous experience chairing a board of trustees; and/or senior management experience.
The client requests no contact from agencies or media sales.




