477 Impact volunteer roles

Peaceful Place is a specialist dementia charity supporting people to remain active, independent and connected to their community.  We focus on abilities, not limitations, helping every person who attends our day centre continue to live a meaningful and fulfilling life.

We are looking for volunteers to help in our busy charity shop in Southend.  Funds from our charity shop go directly towards supporting the activities provided at our day centre.

In this role, you will engage with visitors, assist with daily shop operations, and help create a welcoming environment for all.  Your enthusiasm and dedication will directly contribute to the success of our charity shop, making a positive impact in the community while gaining valuable experience in customer service and retail operations.

Duties of this role:

• Greet customers warmly and provide friendly, helpful assistance throughout their visit.
• Assist with sorting, pricing, and displaying donated items to ensure an attractive shop environment.
• Handle cash register transactions accurately and efficiently, including processing sales and card transactions.
• Maintain cleanliness and organisation of the shop floor and display areas.
• Provide excellent customer service.

Join us as a charity shop assistant volunteer to make a meaningful difference while developing your skills in customer service and retail.  Your contribution will help us serve our community better and foster a welcoming environment for all visitors.

We are open Monday - Saturday and are looking for help at the following times:

• 9.30am - 1pm
• 1pm - 4.30pm

We will refund out of pocket expenses relating to travel.

Work directly with children / young people: Yes 

Age range of children / young people: 11-18

Disclosure Check: Enhanced 

Term of opportunity: This opportunity involves participation in two Mosaic programmes during 2026-2027 academic year.

Location: We will be delivering the Mosaic scheme schools across the Liverpool area. Exact programme details will be confirmed through the summer.

Commitment:

• This role involves attending a mandatory in-person training session at the King’s Trust Liverpool centre, along with up to 3 hours of online training.
• Each programme runs for eight weeks, with approximately one hour per week spent delivering sessions in schools, plus additional time for planning and preparation.
• Education Mentors are expected to support two programmes per academic year, and attend at least six out of eight Mosaic sessions during each programme. 

The King’s Trust Mosaic programme is a group mentoring scheme for learners aged 11-18. Mosaic is delivered on-site with school partners and aims to raise learner aspirations, build self-belief, and develop employability skills for young people.

As a volunteer Education Mentor, you'll join a dynamic team to deliver the Mosaic scheme in a local school. Mosaic is structured as 8 mentoring sessions delivered over 8 weeks that will aim to build group rapport and cover essential topics like communication, goal setting and problem solving. These sessions will be delivered with a consistent group of young people, ensuring you can build meaningful connections and see their progress over time. Most Mosaic projects conclude with a ‘World of Work’ visit with a local employer, giving young participants first-hand experience of what it’s really like in a contemporary UK workplace.

We are seeking volunteers in the Liverpool area who have a passion and drive to make a difference to the lives of young people.

For success in this role, you will need to be an excellent communicator and confident facilitator of group activities, with a willingness to try out new things in a collaborative environment. An educational background is not required, but a genuine interest in engaging with and developing the skills of young people is essential.

Session content and full support is provided to all volunteers via a King’s Trust Youth Development Lead, who can expertly assist with guidance and materials that will help you to make a significant impact on the lives of young people. Full training will be provided to help set you up for success.

In return for your valuable time, you'll become part of a dedicated community of volunteers. You'll experience the satisfaction of directly impacting the success of young people, many of whom face significant barriers and challenges.

Key Considerations:

• This role involves attending a mandatory in-person training session at the King’s Trust Liverpool office, along with up to 3 hours of online training.
• Each Mosaic programme runs for eight weeks, with approximately one hour per week spent delivering sessions in schools, plus additional time for planning and preparation.
• Education Mentors are expected to support two programmes per academic year, and attend at least six out of eight Mosaic sessions during each programme.
• We are recruiting volunteers throughout the summer to lead the delivery of Mosaic projects in schools across Liverpool from September.
• Exact programme locations, dates and times will be confirmed, but all delivery will take place on school sites and during usual working hours. The flexibility and adaptability of our volunteers to attend these sessions is key to the project’s success.

Thank you for considering this exciting opportunity to join The King’s Trust during our 50th Anniversary year. We look forward to hearing from you.

Help transform donated items into online sales that raise money for Oxfam's work around the world. Every item you help process, photograph, list or dispatch can make a real difference.

Increase Your Skills

Build valuable experience in areas such as e-commerce, retail, photography, product research, administration, teamwork and customer service - skills that can strengthen your CV and boost your confidence.

Find Your Community

Join a welcoming team of volunteers and staff who share your commitment to creating positive change and making the most of every donation.

Flexibility

We know life is busy, so we offer flexible volunteering opportunities. Whether you can give a few hours a week or more, your time will make a real impact.

A Role That Works for You

Online Shop volunteering offers a range of activities to suit different interests and strengths. You might enjoy researching interesting products, writing listings, taking photographs, organising stock, packing orders, or supporting day-to-day operations behind the scenes.

Whether you enjoy creative tasks, problem-solving, working independently, or being part of a team, we'll help you find a role that matches your interests, skills and confidence.

Help Shape Aspire Oxfordshire's Next 25 Years

As Aspire Oxfordshire approaches its 25th anniversary, we are looking for new Trustees to help shape the next chapter of our journey.

For almost 25 years, Aspire has supported people across Oxfordshire experiencing homelessness, poverty and disadvantage to build safer, healthier and more independent lives. Through supported accommodation, employment and training, homelessness prevention and personalised support, we help people create lasting change.

As we look ahead, we have ambitious plans to grow our impact, strengthen partnerships, increase fundraising and continue delivering high-quality, person-centred services. We are seeking passionate, values-led individuals to join our Board and help guide our future.

As a Trustee, you will provide strategic leadership, constructive challenge and oversight, working alongside fellow Trustees and our Executive Leadership Team to ensure Aspire remains well governed, financially sustainable and focused on delivering the greatest possible impact.

Previous Trustee experience is not essential. We welcome people who share our values, bring professional expertise and want to make a positive difference. A full induction and ongoing support will be provided.

We are particularly interested in people with experience in:

Fundraising, Communications and Social Media
Helping diversify income, build supporter engagement and raise Aspire's profile.

Charity Governance and Employment
Knowledge of the charity sector, governance, HR or employment law to support good governance and organisational development.

Social Housing and Welfare
Experience of housing, homelessness, welfare benefits or housing policy to strengthen our understanding of the sector and the people we support.

Charity Finance and Risk Management
Experience in finance, accountancy, audit or risk management to support effective financial oversight and long-term sustainability.

As a Trustee you will:

• Help shape Aspire's strategic direction.
• Ensure strong governance, compliance and financial sustainability.
• Provide independent support and constructive challenge.
• Act in the best interests of the charity and the people we support.
• Champion Aspire and help strengthen partnerships and opportunities.

Time Commitment

The role is voluntary and designed to fit alongside professional and personal commitments.

Trustees will typically attend:

• Four hybrid Board meetings each year.
• Four online meetings each year as a member of one Board sub-committee.
• Occasional additional meetings or events where appropriate.

Why Join Aspire?

This is an opportunity to make a genuine difference while helping shape the future of an ambitious and growing charity. You'll work alongside an experienced and supportive Board, helping more people secure safe housing, employment and independence.

Aspire Oxfordshire is committed to equality, diversity and inclusion and welcomes applications from people of all backgrounds and lived experiences. We believe a diverse Board leads to stronger governance and better outcomes for the communities we serve.

Join us as we celebrate 25 years of changing lives—and help shape the next 25 years.

If you are passionate about making a difference and would like to use your skills and experience to support a growing local charity, we would love to hear from you.

Whether this is your first Trustee role or you are an experienced Board member, if you share our values and believe everyone deserves the opportunity to build a safe, independent and fulfilling life, we encourage you to apply.

Together, we can help shape Aspire Oxfordshire's next 25 years.

Are you full of energy, like meeting new people, and want to make a real difference in your community? Join us as a Fundraising Event Support Volunteer and help bring our amazing fundraising events to life.

Whether you're cheering on runners from the side-lines, helping to run a tombola or collecting vital funds – there’s a role for everyone.

You'll be part of a passionate team, supporting our Fundraising and Events Team to create memorable experiences that raise vital funds for St Barnabas, Chestnut Tree House, and Martlets.

Please note you must be over 18 to apply for this role.

Inclusive Boards is delighted to support Southwark Cathedral to appoint two Lay Member of Chapter and Charity Trustees

For over 1400 years Southwark Cathedral has stood as a place of Christian worship and service. Today it occupies a distinctive place on London’s South Bank – surrounded by some of the city’s most iconic cultural and commercial institutions, including the Tate Modern, Shakespeare’s Globe and Borough Market.

As the mother church of the Diocese of Southwark, the Cathedral is both a spiritual home and civic beacon for communities and parishes in south London, Kent and Surrey. It is a place of worship and welcome, where faith meets daily life, hosting thousands of visitors (not least because of its proximity to Borough Market), community initiatives and cultural partnerships each year.

Guided by our mission ‘to make space for love, with heart mind and soul’, we seek to reflect God’s love in a way that reaches beyond the Cathedral’s walls: building relationships, inspiring creativity, encouraging learning, championing social justice and inclusivity and engaging with the life of our multi-ethnic diverse city.

About the Cathedral Chapter

The Cathedral Chapter (the governing body) is now seeking to appoint two new Lay Members, who can bring fresh perspectives, professional insight and the ability to help strengthen the strategy and management of our property portfolio, including the Cathedral building and precinct.

As a lay Member of Chapter, you will serve as both trustee and adviser supporting the Cathedral’s mission through effective governance, scrutiny of decisions, financial oversight, and the development of future strategy and management for our property portfolio, including the Cathedral and precinct.

Your insight and expertise will help ensure Southwark Cathedral remains not only a place of worship but also a centre of community life, rooted in faith championing diversity and inclusion.

Lay Member of Chapter and Charity Trustee – Property

Southwark Cathedral is seeking a new Lay Member of Chapter and Charity Trustee with senior-level experience in property strategy, investment and management.

We are seeking a candidate who combines professional insight, good judgement and a genuine enthusiasm for the Cathedral’s mission. You will bring an external perspective that helps Chapter think about options for investing in and divesting of property assets, as well as up to date knowledge of good practice in property management.  As a trusted adviser, you will help shape the Cathedral’s strategy for growth, sustainability and public engagement and the role of our property portfolio and Cathedral building in underpinning that strategy.

You will play an active role in helping Chapter develop an appropriate strategy to direct future investment in our properties and their ongoing maintenance.  This will include giving consideration, inter alia, to financial constraints, risks and Chapter’s role as a landlord and the custodian of a grade 1 listed building. 

Lay Member of Chapter and Charity Trustee – Fundraising

Southwark Cathedral is seeking a new Lay Member of Chapter and Charity Trustee with experience in fundraising, partnership development or income generation.

We are seeking a candidate who combines professional insight, good judgement and a genuine enthusiasm for the Cathedral’s mission.  You will bring an external perspective that helps the Chapter think expansively about its role in the wider world – strengthening connections with external stakeholders.  As a trusted adviser and advocate, you will help shape the Cathedral’s strategy for growth, sustainability, and public engagement, while contributing to its life as a place of Christian worship and service.

You will play an active role in helping Chapter be outward facing, exploring opportunities for income generation, philanthropy and collaboration. This will include guiding the Cathedral’s fundraising strategy, helping identify and engage potential supporters, and acting as a bridge to networks across sectors such as business, other charities, culture, education and social impact.

Are you a vegan wildlife enthusiast who wants to make a real impact with your words? Join our small, friendly team to help educate, inspire, and campaign for wildlife rights and ethical conservation.

This remote, flexible, part-time (5 hrs/week) and online role is ideal for someone passionate about UK wildlife, animal wellbeing, and ethical conservation. We cover topics like hunting, shooting, roadkill, and conservation culling in petitions, surveys, government consultations, campaigns, long reads and more.

Role Summary

• research content

• write content 

• upload to Content Calendar and edit accordingly

• create on WIX, our website-building platform.

• Attend 1 weekly online meeting to discuss ideas, plan tasks, and measure progress.

Required Skills 

• WIX experience 

• Well-written/spoken English 

• Good understanding of our values and topics 

• Ability to match our brand 

Benefits

• Learn New Skills

• Improve CV

• Help UK wildlife

• Open up life possibilities

Thinking of applying?  This would help….

• make us possible

  • A lover of all UK wildlife. 

  • Computer and good internet connection.

  • Weekly online meeting to discuss ideas, measure progress and plan tasks.

  • Ideally, volunteer 5 hours a week.

  • Respond daily to emails from Mon - Fri  (this helps enormously)

  • Reside in the UK to fulfil our insurance criteria

  • Experience with Google Workspace.

  • Well-written and spoken English.

  • Computer proficient

• make us better

  • Committed to our cause

  • Understand how speciesism negatively impacts UK wildlife.

  • Any training with WIX (our website building platform).

  • Any education or training with wildlife, conservation, ecosystems etc

  • Any education or training in writing etc.

  • Less experienced applicants would need a resourceful nature and a willingness to learn new skills.

  • Create content in keeping with our brand.

• make us thrive

  • An excellent general knowledge of UK wildlife issues. 

  • Able to critically analyse information. eg: government press releases

  • The ability to write persuasive copy that allows people to challenge mainstream perceptions.

  • Several years of experience creating online challenging campaign content.

  • Several years' experience with WIX.

  • Enthusiastic

  • Reliable

  • Organised

  • A good team player.

Why volunteer….

• Connect with like-minded people over UK wildlife rights issues.

• Creating a sense of belonging. 

• Help protect UK wildlife.

• Give something back to society

• Open up your world to future possibilities.

• Developing your skills and experience in a growing organisation. 

Why volunteer with Verify Humanity….

Verify Humanity was established in 2020 by Conservation Photographer and Writer Kate Fox.  We are a Compassionate Conservation animal advocacy organisation. Our vision is to create a world where speciesism and human-animal conflict no longer exist by raising awareness of neglected wildlife issues through research, education and campaigns.

In a world where conservation culling, pest control, humane slaughter, and entertainment killing are becoming our default setting, Verify Humanity advocates compassionate conservation, peaceful coexistence, and veganism as solutions that promote life, a natural balance and a new way of engaging with our fellow creatures.

Looking forward to hearing from you!

Verify Humanity

Work directly with children / young people: Yes 

Age range of children / young people: 11-18 

Disclosure Check:  Enhanced

Term of opportunity: This opportunity involves participation in two Mosaic programmes during 2026-2027 academic year 

Location: Leeds and Bradford, see below for school partners and post-codes 

Commitment:

• This role involves attending a mandatory in-person training session at the King’s Trust Leeds office, along with up to 3 hours of online training.
• Each programme runs for eight weeks, with approximately one hour per week spent delivering sessions in schools, plus additional time for planning and preparation.
• Education Mentors are expected to support two programmes per academic year, and attend at least six out of eight Mosaic sessions during each programme. 

The King’s Trust Mosaic programme is a group mentoring scheme for learners aged 11-18. Mosaic is delivered on-site with school partners and aims to raise learner aspirations, build self-belief, and develop employability skills for young people. 

As a volunteer Education Mentor, you'll join a dynamic team to deliver the Mosaic scheme in a local school. Mosaic is structured as 8 mentoring sessions delivered over 8 weeks that will aim to build group rapport and cover essential topics like communication, goal setting and problem solving. These sessions will be delivered with a consistent group of young people, ensuring you can build meaningful connections and see their progress over time. Most Mosaic projects conclude with a ‘World of Work’ visit with a local employer, giving young participants first-hand experience of what it’s really like in a contemporary UK workplace.

We are seeking volunteers in the Leeds area who have a passion and drive to make a difference to the lives of young people.

For success in this role, you will need to be an excellent communicator and confident facilitator of group activities, with a willingness to try out new things in a collaborative environment. An educational background is not required, but a genuine interest in engaging with and developing the skills of young people is essential.

Session content and full support is provided to all volunteers via a King’s Trust Youth Development Lead, who can expertly assist with guidance and materials that will help you to make a significant impact on the lives of young people. Full training will be provided to help set you up for success.

In return for your valuable time, you'll become part of a dedicated community of volunteers. You'll experience the satisfaction of directly impacting the success of young people, many of whom face significant barriers and challenges.

Key Considerations:

• This role involves attending a mandatory in-person training session at the King’s Trust Leeds office, along with up to 3 hours of online training.
• Each Mosaic programme runs for eight weeks, with approximately one hour per week spent delivering sessions in schools, plus additional time for planning and preparation.
• Education Mentors are expected to support two programmes per academic year, and attend at least six out of eight Mosaic sessions during each programme.
• We are recruiting volunteers throughout the summer to lead the delivery of Mosaic projects in schools across Leeds and Bradford from September.
• Exact programme locations, dates and times will be confirmed, but all delivery will take place on school sites and during usual working hours. The flexibility and adaptability of our volunteers to attend these sessions is key to the project’s success.

Confirmed programme information for Leeds:

We will be delivering the Mosaic scheme in the following schools and locations this year. Exact programme dates and times will be confirmed through the summer.

• Hanson Academy, Bradford - BD2 1JP
• Outwood Academy Freeston, Wakefield - WF6 1HZ
• Dixons Unity, Leeds - LS12 3DS
• Leeds Co-op Academy, Leeds - LS9 7HD
• Allerton Grange, Leeds - LS17 6SF

Thank you for considering this exciting opportunity to join The King’s Trust during our 50th Anniversary year. We look forward to hearing from you.

RideWise is looking for new Trustees to help guide the charity through its next stage of development.

We are particularly keen to hear from people with experience in one or more of the following areas:

• Charity finance and financial oversight
• HR and organisational leadership
• The NHS, public health or demonstrating health impact

About RideWise

RideWise is a Nottingham-based charity that helps people lead healthier, happier and more sustainable lives through walking, cycling and active travel.

We work with communities across Nottingham and Nottinghamshire, supporting thousands of people each year. Our work includes cycle training, walking programmes, community engagement, accessible cycling, bike recycling and practical support to help people travel more actively.

The role

As a Trustee, you will work with the rest of the Board and our senior management team to:

• Help shape RideWise’s strategy and future direction
• Provide constructive support and challenge
• Oversee the charity’s finances, governance and management of risk
• Bring knowledge and insight from your area of expertise
• Act as an ambassador for RideWise and the communities we support

All Trustees share responsibility for the overall governance of the charity. You do not need previous trustee experience, provided you are willing to learn and can bring relevant skills, sound judgement and a commitment to our work.

What we’re looking for

We are looking for people who:

• Share our commitment to healthier, more active and sustainable communities
• Can think strategically while understanding the realities of running a charity
• Are willing to contribute their experience and ask constructive questions
• Can work collaboratively with fellow Trustees and staff
• Can attend a minimum of four virtual Board meetings each year

What you’ll gain

This is an opportunity to use your experience to make a practical difference to a well-established local charity. You will help shape our future, support our staff team and contribute to work that improves health, wellbeing and access to sustainable travel.

How to apply

If you are interested in joining the RideWise Board, we would be pleased to hear from you. Please contact us with a short introduction outlining your experience, the skills you could bring and why you are interested in RideWise.

Kidney Care UK, the UK’s leading kidney patient support charity is looking to recruit a number of exceptional individuals to join our committed Board as Trustees. To maintain a good skills balance within the Board, we would particularly welcome applications from a range of interested applicants with legal, IT, finance and fundraising expertise, as well as from senior clinicians including nurses and other allied health professionals. Lived experience of kidney disease would be advantageous but not essential.

Kidney Care UK, provides practical, financial and emotional support for kidney patients and their families, and works in partnership with health professionals and organisations to improve care and quality of life for patients. With over 200 patients supported every week and around £3m invested in our patient support work every year, we are passionately committed to improving the lives of everyone affected by the disease and actively campaign to improve care services.

Trustees are expected to attend four Board meetings a year, held in London and at our office headquarters in Alton, Hampshire, and most Trustees choose to sit on one of our four Committees.

The appointment is for an initial term of three years, with an option to serve up to nine years in total.

There is no remuneration although expenses may be claimed.

We are committed to diversity and strive to create an inclusive environment for all.

To apply, please submit a copy of your CV and a covering letter outlining why you wish to be a Trustee of Kidney Care UK.

Applications are open until 30 September 2026 with interviews scheduled to be held in November.

What we're looking for: A friendly face to welcome visitors and animals to our rescue centre in Whitminster, answering their questions, and directing them to the appropriate member of staff. You will also help make sure the Teckels shop is well stocked, clean and tidy, and looks its best.

This role is ideal for someone with excellent customer service and communication skills, able to deal with a wide range of people visiting in person or over the phone. An eye for detail is helpful for processing admin and making bookings.

Our rescue centre can get very busy, so it is important you are comfortable working in a fast paced environment and have the ability to multi task. You may be the first person someone meets at Teckels, so you will need to be polite, helpful, understanding and discreet, able to handle sensitive situations.

When you can help: We are looking for Welcome Volunteers on a Wednesday and Sunday afternoon, and all day Saturday

What we can offer you:

• An induction, ongoing support, and training
• An opportunity to meet new people
• Gain experience, learn new skills, and make a difference
• A reference for studying or employment
• The chance to meet lots of cat and dogs
• A dedicated volunteer coordinator for check ins and support

About the club:

Saltire Thistle Football Club is Glasgow’s LGBTQ+ inclusive football club, founded in 2010 to provide a safe, welcoming and inclusive space for LGBTQ+ people to play football, meet new people and be part of a community. Today, we bring together a diverse, mixed-ability membership and offer opportunities to get involved both on and off the pitch, from regular training and matches to social events, fundraising and community activity.

We are proud to be about more than football. We work with partners across the LGBTQ+ and wider community to promote inclusion and challenge discrimination in sport, while creating a club where everyone can feel welcome and involved.

Our 15th anniversary year in 2025 was a particular highlight. In addition to producing a podcast ‘The Saltire Thistle Story’ we were delighted to be recognised at the national Football v Homophobia Awards, winning both the Grassroots Clubs Award and the FvH Scotland Award in recognition of our commitment to LGBTQ+ inclusion and our impact within the community.

As we look towards the next chapter of the club, we are excited to build on that work, grow our membership (which totalled over 70 in season 25-26) and continue creating opportunities for people to get involved in football, regardless of experience or ability.

To find out more about the club check out our LinkTree which links to our website and social media pages.

The role

Joining the committee of Saltire Thistle Football Club, we are looking for an Inclusivity Officer to champion our LGBTQ+ inclusive values, strengthen our relationships with the wider community and help ensure inclusion remains at the heart of everything we do.

• Build, develop and maintain partnerships with LGBTQ+ and like-minded organisations, including LEAP Sports and Football v Homophobia.

• Coordinate awareness and inclusion initiatives, such as Football v Homophobia's Month of Action.

• Keep the committee informed of relevant policy, legislative and sector developments that may impact the club as an LGBTQ+ inclusive football club.

• Act as a visible and approachable point of contact for members to raise feedback, ideas or concerns relating to inclusion and equality.

• Work with the wider committee to identify opportunities to maintain the club’s inclusive ethos whilst ensuring the experiences and voices of our diverse membership are reflected in the club's development.

We are looking for someone who

• Has a genuine commitment to LGBTQ+ inclusion and equality, and understands the importance of creating safe, welcoming and inclusive spaces in sport, specifically football.

• Is passionate about Saltire Thistle's purpose and values and is enthusiastic about championing what makes us unique as an LGBTQ+ inclusive football club.

• Has an interest in, or experience of, LGBTQ+ inclusion, community work, equality, sport or related areas.

• Is confident building and maintaining positive relationships with external organisations and community partners.

• Is approachable, empathetic and willing to listen to the experiences and perspectives of our diverse membership.

• Is organised, collaborative and willing to work with the wider committee to identify opportunities to strengthen inclusion and contribute to the continued development of the club.

Benefits

• In this voluntary role, the post holder will gain:

• The opportunity to contribute to initiatives which promote LGBTQ+ inclusion and challenge discrimination in football and wider society.

• Experience of working as part of a dedicated committee and contributing to the club's future direction.

• The opportunity to build relationships with members, sponsors, and partner organisations including fellow LGBTQ+ & wider inclusive sports clubs and charities, and funding bodies.

• The chance to develop wider skills in partnership-building, communication, advocacy and project coordination.

• The opportunity to contribute to the continued growth and sustainability of an award-winning LGBTQ+ inclusive football club.

Additional information

As a member of the Saltire Thistle committee, you will also become a club member. All committee members are expected to hold club membership. Our membership options.

The committee meets monthly, either in person in Glasgow City Centre or online, usually on a weekday evening. Committee members are expected to attend these meetings and play an active role in the ongoing development of the club.

We're looking for Initial Contact Advisers across our offices in South West Surrey: Cranleigh, Farnham, Godalming, Guildford, Haslemere. 

What will you do?
● complete an introduction to Citizens Advice and training for your role
● talk to clients over the phone, face to face, or online to explore whatproblems they’ve come for help with
● assess clients capacity and the level of help they need, to decide nextsteps
● find information about the clients’ problems and help them to understandtheir options
● identify when a client needs more in depth help than you can give at initialcontact, and make an appointment for them to come back
● write a summary of the clients’ problems and what action you’ve taken
● look out for problems’ that are common, or are unfair, and write a shortreport about the problem or a letter to an elected official like an MP, AMor local councillor.

Some examples of what you could do:
● help a client with rent arrears find how to get help with their rent, andtake the first steps to secure their housing
● help someone with debts work out a reasonable amount to pay back, andmake a phonecall to an organisation they owe money to.
● explore what benefits a client is entitled to and to take the first steps inmaking a benefit claim.

What’s in it for you?
● make a real difference to people’s lives
● learn about a range of issues such as benefits, debt, employment and housing
● build on valuable skills such as communication, listening and analysing
● increase your employability
● work with a range of different people, independently and in a team.
● have a positive impact in your community.

And we’ll reimburse your travel expenses too.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
● be friendly and approachable
● be non-judgmental and respect views, values and cultures that are different to your own
● have good listening skills
● have excellent verbal and written communication skills
● have good maths and IT skills
● be able to understand information and explain it to others
● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
● be willing to undertake training in your role

How much time do you need to give?
Ideally we ask for 6 hours per week, which can be over one day or spread over two days, for at least 6 months.

Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming an assessor and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Contact details
To apply, please fill out a Volunteer Application Form.

Settle is a charity that supports young adults as they leave the care system and move into their first home. We provide intensive one-to-one coaching support, helping young people develop the skills and confidence they need to sustain their tenancies, manage their finances and live independently. Our preventative approach to homelessness helps care-experienced young people build stable foundations and thrive in adulthood.

All our Trustees bring different personal experience and professional expertise to support our work. To make sure we keep young people at the centre of our decision-making, we aim to always have at least two Trustees with care experience.

We are now looking for new Trustees to help us deliver our mission. We are seeking people with experience in one or more of the following areas:

· Policy influencing and/or strategic communications

· Support for people experiencing or at risk of homelessness

· Support for people seeking asylum and refuge

Our aim is to recruit at least two new Trustees, who between them bring experience across all three areas. We don’t expect you to lead an area of work at Settle – that’s the responsibility of the staff team. We are keen to benefit from your advice, insight and understanding of the key issues we’re dealing with.

We are committed to increasing the diversity of our staff and Board team, and we particularly welcome applications from people from minoritised ethnic backgrounds, or with other lived experience of discrimination. We are proud to be a member of the Care Leaver Covenant, and care-experienced applicants who meet the criteria for this role will be guaranteed an interview.