Internal communication volunteer roles

Description
Reports to: Chief Executive Officer
Direct Working Relationships: C-Level Executives, National Research, Policy, Ethics, Research Reporting, and Local Operations
Location: Remote, UK-based
Time Commitment: Part-time | Flexible hours | Long term commitment

About the Role
We are seeking a volunteer Chief Operating Officer (COO) to provide strategic and operational leadership across our national and local operations. Reporting directly to the Chief Executive Officer, the COO will play a pivotal role in ensuring effective delivery of projects and research, maintaining ethical and operational standards, and driving continuous improvement across all organisational systems and processes.

This is a senior voluntary position ideal for an experienced operations or strategy leader who thrives in a collaborative environment and wants to make an impact in the not-for-profit or research sector.

Please note: This is a voluntary and unpaid role. There is no direct financial compensation or future paid opportunity attached.

Key Responsibilities

• Provide executive oversight of Policy, Ethics and Research Reporting, National Operations, and Local Operations (including projects and research).

• Oversee operational delivery to ensure smooth, ethical, and effective implementation of all projects.

• Lead the optimisation of systems, structures, and processes to maximise organisational efficiency.

• Ensure resource allocation is effective and aligned with strategic goals.

• Support and collaborate with C-Level colleagues to drive organisational progress.

• Attend high-level meetings and provide regular operational updates and recommendations.

• Act as a key decision-maker in operational strategy, compliance, and performance management.

• Support and coach department heads and senior managers to strengthen internal leadership capacity.

• Step in to provide hands-on support to other C-Level officers and direct reports when needed.

What We're Looking For
We’re looking for a confident, experienced, and adaptable leader who can bring structure, strategy, and calm to a dynamic environment. You’ll be most successful in this role if you have:
• Significant experience in operations management, project delivery, or organisational leadership.
• Proven ability to oversee multiple teams or departments in complex environments.
• Strong ethical grounding and commitment to compliance and transparency.
• Excellent organisational, problem-solving, and communication skills.
• A hands-on, solutions-focused approach with the ability to balance strategy and execution.
• Experience mentoring or managing senior leaders or functional heads.
• Comfort working remotely with cross-functional, volunteer-led teams.
• A collaborative, supportive leadership style and openness to learning and adaptation.
• An understanding of the not-for-profit, research, or policy sectors (advantageous but not essential).

What You’ll Gain
• The opportunity to lead national operations for a values-led organisation making a tangible impact.
• Executive-level experience within a collaborative, mission-driven C-Suite.
• The chance to refine strategic and operational leadership skills in a complex, real-world setting.
• Recognition through:
o LinkedIn testimonial and reference
o A public thank you post
o Permission to list the organisation as an employer on your CV/LinkedIn
o A written reference upon completion of your commitment

Important Information
This is a voluntary position. There is no financial payment, benefits, or employment status. This opportunity is ideal for seasoned operations leaders or executives seeking to contribute their expertise to a meaningful, values-driven mission and support the growth of an impactful organisation.

Apply Now
If you’re ready to help shape the strategic and operational backbone of a growing organisation and support our mission through effective leadership, we’d love to hear from you.

Job Title: Talent Advisor
Location: Remote
Department: People & Culture
Reports To: Manager: Talent Advisory

About QuilomboUK

QuilomboUK is a visionary organisation committed to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we strive to create workplaces where everyone feels valued, respected, and empowered. Join our People & Culture team to drive meaningful change through equitable HR practices and a culture of belonging.

Role Overview

As a Talent Advisor, you will be a frontline advocate for fair and inclusive employee relations (ER) practices at QuilomboUK. You’ll manage ER cases, guide managers through complex performance and disciplinary matters, and contribute to building a positive workplace culture through proactive strategies. Your work will ensure HR policies and processes align with our mission, legal standards, and social justice values. This role is ideal for a detail-oriented professional passionate about resolving conflicts equitably and fostering an environment where everyone thrives.

Key Responsibilities

Employee Relations (ER) Case Management

• Handle end-to-end ER cases, including grievances, disciplinaries, absence management, and performance issues, ensuring fairness, transparency, and compliance.

• Advise managers on ER processes, providing coaching on conflict resolution, documentation, and equitable decision-making.

• Document case outcomes meticulously and identify trends to recommend preventative measures.

Investigations & Compliance

• Support complex workplace investigations, gathering evidence, interviewing stakeholders, and drafting reports in collaboration with the Manager: Talent Advisory.

• Ensure all ER outcomes comply with UK employment law, organisational policies, and QuilomboUK’s D&I principles.

• Mitigate organisational risk by maintaining accurate records and escalating high-risk issues promptly.

Workplace Culture & Engagement

• Design proactive ER initiatives (e.g., manager training on bias-free feedback, mediation programs) to promote a positive, inclusive culture.

• Partner with the People & Culture team to embed restorative practices and psychological safety in conflict resolution.

• Contribute to engagement surveys and action plans to address systemic employee well-being issues.

Policy Development & Implementation

• Collaborate with the Manager: Talent Advisory to design, update, and implement HR policies that reflect QuilomboUK’s values, culture, and legal obligations.

• Communicate policies clearly to employees and managers, ensuring accessibility and understanding across all levels.

• Monitor policy effectiveness and propose adjustments to align with evolving organisational and social justice goals.

D&I Integration

• Apply a D&I lens to all ER processes, ensuring marginalised voices are heard and outcomes address systemic inequities.

• Advocate for inclusive practices in performance management, such as culturally sensitive feedback frameworks.

• Support initiatives that advance QuilomboUK’s external social justice partnerships and internal equity goals.

Qualifications

• Experience: 2+ years in HR or employee relations, with hands-on experience managing disciplinary, grievance, and performance cases. Exposure to mission-driven or D&I-focused organisations is preferred.

• Skills:

  • Strong knowledge of UK employment law and ER best practices.

  • Ability to navigate sensitive conversations with empathy, discretion, and cultural competence.

  • Excellent written and verbal communication skills for policy drafting and stakeholder guidance.

  • Proficiency in HRIS systems and case management tools.

• Knowledge: Understanding D&I frameworks, restorative justice principles, and trauma-informed HR practices.

• Alignment: Commitment to QuilomboUK’s mission and passion for social justice.

Personal Attributes

• Fair-minded and principled, with a strong ethical compass.

• Collaborative team player who builds trust with employees and leaders alike.

• Proactive problem-solver who balances empathy with organisational needs.

• Resilient under pressure, with the ability to manage multiple priorities calmly.

Why Join QuilomboUK?

• Purpose-Driven Work: Tackle ER challenges through a social justice lens, directly impacting equity in the workplace.

• Growth: Develop expertise in equitable HR practices with mentorship from inclusive leaders.

• Culture: Join a team that values authenticity, courage, and collective growth.

Taunton Brewhouse is looking for trustees from all backgrounds.  Key is sharing our vision for a bold, brilliant cultural venue in Taunton, adding to our existing skills and expedrience and prepared to to play an active role in meeting the challenges ahead.

If you have experience in general management and/or in HR, marketing or fundraising do get in touch.   We also seek a lead trustee on finance - please see separate announcement.

As a trustee, you'll share responsibility for:

• agreeing strategy and goals for Taunton Brewhouse
• appointing and setting salaries for senior management
• giving oversight and support to management
• paying attention to financial management
• ensuring due diligence in all regulatory matters including safe-guarding
• ensuring a robust approach to management of risk.

You'll attend Board meeting although much work is carried out in projects or committees.  You'll be an ambassador for Taunton Brewhouse and support our wider endeavours through attending press and community events.

There are 5 formal meetings pa held in evenings at Taunton Brewhouse.  Other meetings are generally in the day and are organised around the diaries of those involved.  We also aim for an annual 'away-day' to enable trustees time to reflect, plan and develop the organisation and themselves.

Please note that exceptional expenses are paid by prior agreement.

We aim to be in touch quickly both those who make a full application and those who prefer an informal initial discussion. 

The Organisation

The 5% Club is a national dynamic movement of employers committed to “Earn and Learn” as part of building and developing the workforce they need for a socially mobile, prosperous and cohesive nation. We exist to help our Members and all employers increase further the number, quality and range of Earn and Learn opportunities across the UK. By joining The 5% Club, our Members aspire to achieve 5% of their workforce in Earn and Learn positions (including apprentices, sponsored students and graduates on formalised training schemes) within five years of joining.

The 5% Club now represents over 1250 organisations with 2m employees, of which almost 121,000 are in on-the-job training – an average, of more than 6?ross the movement. Our mission is rooted in employers taking a proactive role in addressing the UK’s critical skills challenges. It’s about developing people with the right skills to forge meaningful career paths and its members represent some of the gold standards of training and skills development.

We want roles such as apprenticeships, sponsored student placements, graduate programmes and upskilling to be accessible to all. By “all,” we mean the spectrum of Britain’s social diversity – racial, cultural, gender, age, background and more. The end goal is to drive up shared prosperity in the country by enlisting all manner of organisation sizes (from SMEs, for whom “5%” means one person – to FTSE100 household names employing tens of thousands) as Members, who then sign the Charter committing to building a workforce with at least 5% of their employees in Earn and Learn roles.

The 5% Club has strong connections to the Government, industry bodies and education partners and this plays a huge part in advocacy and change.

To find out more about what we do, visit our website.

The Role

The Chair of the Board provides strategic leadership to the charity, ensuring it is well governed, financially sustainable, and delivering meaningful impact for its beneficiaries. The role requires an experienced and collaborative leader who can support the Chief Executive, guide the Board, and uphold the highest standards of charity governance.

Key responsibilities

Governance Leadership

• Lead the Board in ensuring the charity fulfils its mission, complies with its governing document, and meets all legal and regulatory requirements (including Charity Commission expectations).
• Ensure the Board operates effectively, with the right balance of skills, diversity, and experience. Lead regular Board effectiveness reviews and support ongoing trustee development.
• Uphold the principles of good governance, encouraging constructive challenge, accountability, and high ethical standards.

Strategic Oversight

• Work with trustees and the Chief Executive to set the charity’s long-term vision, strategy, and priorities.
• Ensure appropriate systems are in place to monitor performance, impact, and risk. Oversee the quality of impact reporting, ensuring the charity communicates its outcomes effectively.
• Champion organisational learning, innovation, and responsiveness to change in the external environment.

Supporting and Challenging the Chief Executive

• Provide support, guidance, and constructive challenge to the Chief Executive.
• Maintain a strong, transparent, and trusting working relationship with the Chief Executive.
• Undertake formal annual appraisal of the Chief Executive and ensure the Board supports their performance and development.
• Act as the Chief Executive’s point of escalation for urgent or exceptional decisions requiring Chair involvement.

Board Leadership & Culture

• Chair Board meetings effectively, ensuring inclusive and balanced discussions and clear decisions.
• Ensure committees function effectively and are properly delegated while maintaining appropriate oversight.
• Build a collaborative board culture, encouraging diverse perspectives and maintaining a focus on beneficiaries. Lead succession planning across the Board – and supporting Committees – and ensure recruitment reflects diversity and skill needs.
• Lead trustee recruitment, induction, and succession planning (except for the recruitment of a new Chair).

External Representation

• Act as an ambassador for the charity, representing it with key stakeholders, funders, partners, regulators, and the media (as appropriate).
• Support the Chief Executive and senior team in relationship-building with donors, sponsors, and strategic partners.
• Promote the charity’s reputation and influence within relevant sectors. Represent the Charity in policy, advocacy and employer-facing forums where appropriate.

Risk, Finance & Compliance

• Ensure robust financial oversight, including budgeting, audit, reserves, and investment policies.
• Oversee risk management and ensure the Board receives timely information to make informed decisions.
• Ensure the charity maintains high standards in safeguarding, health & safety, data protection, and other statutory areas. Provide assurance over internal control systems and review the annual report and accounts prior to approval.

The Person

We are seeking an individual with substantial senior leadership experience, ideally a current or former business leader within an employer organisation, and prior experience as Chair of a commercial company, non-profit organisation, or charity. Experience in environments involving policy engagement or multistakeholder representation would be advantageous.

Essential Experience

• Significant senior leadership experience in a business, employer organisation, or large operational environment.
• Prior experience as Chair of a commercial company, charity, or non-profit.
• Experience of organisational governance, strategic planning, and risk oversight.
• Experience supporting or overseeing a Chief Executive or senior leadership team.
• Demonstrable experience building high-performing boards or teams.
• Experience engaging with Government, regulators, or policy-influencing environments.

Desirable Experience

• Experience in the charity sector, voluntary or community work, or public service.
• Experience with fundraising, commissioning, or managing external partnerships.
• Knowledge of relevant regulatory frameworks (e.g., Charity Commission guidance, safeguarding,data protection).
• Experience within a membership organisation or skills/employability-focused sector.

Skills and Competencies

• Strong strategic thinking and the ability to translate insight into practical direction.
• Excellent communication, facilitation, and interpersonal skills.
• Ability to chair meetings effectively and foster inclusive discussion.
• Integrity, independence of mind, and sound judgement.
• Ability to analyse complex information and make evidence-based decisions.
• Commitment to diversity, equity, and inclusion.
• Confidence in ambassadorial and stakeholder-facing roles, including ability to represent the organisation publicly, including handling media or public scrutiny if required.

Personal Attributes

• Genuine alignment with the charity’s mission and values.
• Collaborative, supportive, and low-ego leadership style.
• Ability to challenge constructively and hold others to account.
• Resilient, calm under pressure, and capable of navigating ambiguity.
• High ethical standards and commitment to trusteeship responsibilities.
• Comfortable operating in high-visibility environments and representing the charity in national settings.

Will you share your counselling or psychotherapy skills as a child & young person's (CYP) counsellor or therapist to join an online counselling service for young patients with a pain condition (Complex Regional Pain Syndrome)? We’re supporting patients, relatives, partners and carers affected by a debilitating condition; Complex Regional Pain Syndrome (CRPS).

We're looking for qualified paediatric/child &/or young person counsellors, psychotherapists or psychologists ideally with some experience of working with chronic pain patients, who may want to volunteer their skills supporting our young service users and help develop a psychological support service. 

As a Volunteer Child and/or young person's Counsellor/Therapist you’ll be providing remote online counselling/therapy support services to young people aged 5 to 18 who are vulnerable, many of whom are isolated and in need of mental health services. You’ll be providing one-to-one counselling sessions online or by phone. With your recognised counselling qualifications and experience you will be an asset to our small charity and to our young services users. 

Depending on your qualifications, skills and experience, volunteer child counsellors / therapists provide person centred counselling (general talking counselling), integrative, pluralistic including or Cognitive Behavioural Therapy (CBT), ACT and EMDR for young CRPS patients.

We are needing to expand this service to support our young clients as it has rapidly received a high number of referrals. People can be referred both by health or legal professionals as well as having parents/guardians referring them to the service.

In this role you’ll be able to develop your paediatric counselling skills, organisation, communication and team working skills. If you have experience in younger children please do get in touch.

Most importantly, you’ll provide essential services that ensure no one has to face CRPS alone. Be the hope for CRPS.

What the role involves

This role may vary depending on needs, but is likely to include:

• Undertake child client general assessments, followed by therapy (via Zoom or phone) to our clients, offering up to 20 one hour (or 45 mins age dependant) sessions for each client plus 4 assessments

• Providing one-to-one therapy sessions to young patients aged 5-18 (we will consider therapists who can only support primary or secondary school age)

• Update our database with the client’s basic information and session attendance

• Maintain succinct, relevant session notes and store these securely

• Attending and participating in meetings
• Project monitoring, creating, reporting and outcomes evaluation procedures

• Attend CPD training to ensure your knowledge stays current

• Participating in regular meetings with the Clinical Lead
• Maintaining client confidentiality, upholding data protection and equal opportunities principle

• Attend monthly internal group Supervision to ensure safe working practices

We can support you to develop the skills you need for this role, including an induction. You will have a chance to discuss your role and any additional needs with us.

What you need for this role

Essential

• Be a member of one of the recognised organisations (see below)
• Level 4 Diploma level qualifications as a minimum, Degree or Masters in Paediatric Counselling, Counselling/Clinical Psychology, Psychotherapy, Play Therapy, Dance & Movement Psychotherapy or Art Therapy 
• Minimum of 100 hours supervised
• Proof of professional indemnity insurance annually - we may consider paying this as an expense but a commitment to the charity is required
• A valid DBS certificate (enhanced version), which is less than three years old and renewed every three years (the charity can provide where necessary)
• Able to keep people’s personal data safe

• Willing and able to provide counselling via Zoom from a private location with a stable WiFi connection

• Able to support a minimum of 3 child or young clients a week, being three hours of your time for counselling sessions plus time for administration. We ideally hope you to offer the charity a commitment of six months.

Desirable

• Personal or professional Knowledge or experience of chronic pain or Complex Regional Pain Syndrome
• Previous experience as a chronic pain or CRPS paediatric counsellor or psychologist 
• Committed to our values
• Willing to develop skills and experience
• Enjoy working as part of a team
• Effective administration skills, planning and organisation skills
• Approachable, presentable, enthusiastic

We welcome trained paediatric counsellors, child therapists and counselling/clinical psychologists who are willing to give their time to support our valuable work.

Once we’ve assessed your application, you may be invited for interview. If you are successful, we will arrange for you to have an enhanced Disclosure and Barring Service DBS or Protecting Vulnerable Groups (PVG) check.

Recognised Organisations

• British Association for Counsellors and Psychotherapists (BACP)
• British Association for Behavioural and Cognitive Psychotherapists (BABCP)
• Complimentary and Natural Healthcare Council (CNHC)
• General Hypnotherapy Register (GHR)
• British Society for Clinical Hypnotherapists (BSCH)
• National Council for Hypnotherapists (NCH)
• United Kingdom Council for Psychotherapy (UKCP)
• The National Hypnotherapy Society (HS)
• National Counselling Society (NCS)
• Health & Care Professions Council (HCPC)
• The Association for Professional Hypnosis and Psychotherapy (APHP)
• National Register of Hypnotherapists & Psychotherapists (NRHP)

Making a difference

What impact will the opportunity have?

You will join the charity during a critical and challenging period as the service is rapidly expanding and your expert knowledge and experience will be invaluable to our success. You will have a key role in not only developing a counselling service for younger clients but also ensure we provide counselling services and mental health support to our young child CRPS patients who are in need of our support and inclusion on a regular basis. With your help we will expand our support and mental health services to ensure our service users receive mental health support that they may not have been offered.

What's in it for you as the volunteer? 

You would be a part of our small, friendly, forward-thinking charity team, focused on reaching people affected by this rare, painful and debilitating chronic pain condition and to provide them with psychological support whether they are patients, their partner, relatives, friends or carers. As this service is continually developing, you would have a key role in developing a young person counselling programme and to complement our support services that we offer. This is a fantastic opportunity for you to make a real difference in a child's life which is already isolated and painful, who may not have received any psychological support.