Lead Volunteer - North Shields Mind Charity Shop

 

 

Lead Volunteer

Mind Retail

 

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

 

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

 

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

·        Experience working as part of, and leading, a diverse team

·        Shop management, retail management and key holder experience

·        Opportunities to improve your management, leadership and interpersonal skills

·        Stock organisation, processing, pricing and merchandising skills

·        Cash handling skills, including management cash functions

·        Understanding of sales information, including takings

·        Commercial knowledge and skills

·        Understanding of policies and procedures

·        Administrative skills

·        IT skills

·        Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

 

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

 

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

 

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

 

 

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

 

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

 

 

Hear from some of our existing Lead Volunteers…

 

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

 

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

 

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

 

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

 

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

 

 

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

 

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

 

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

 

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

 

 

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Lead Volunteer

Mind Retail

Role Profile

Located at

Shop Based

Department

Mind Retail 

Hours

Flexible – we value any time that you can give us, this can be a few hours, half days or full days. It’s important that within the time you give us, that you can meet all of the responsibilities of the role, outlined in the role profile.

 

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

                                                                                                     

About the role

Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops. Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do.

 

 

Key tasks

Our Lead Volunteers are responsible for all of the following tasks:

·        Opening, closing and managing the shop in the shop management team’s absence, which could include but not limited to:

o   Setting up the till and cashing up at the end of the day

o   Conducting a shop floor walk

o   Conducting health & safety compliance checks, such as inputting information into our H&S system

o   Checking shop emails and cascading key messages to the team

o   Securing the shop

o   Making sure housekeeping and cleaning is completed

·        Works with the shop management team to meet sales targets and supports with ensuring that the volunteer team understand and are working to meet and exceed the agreed targets.

·        Supports with ensuring the optimum price point for all stock items and promotional merchandise for seasoned and windowed themes, following the principles outlined in Mind Retail’s Pricing Guide

·        Follows all company policies, shop standards and operating procedures and supports with the communication of these to other shop volunteers.

·        Supports with the preparation and completion of shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures.

·        Performs management till functions such as refunds.

·        Provides direction and support to shop volunteers, following instructions from the shop management team.

·        Supports with ensuring all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for our customers and colleagues.

·        May support the shop management team with the recruitment of shop volunteers, planning volunteer cover and training.

 

Like our other volunteers, Lead Volunteers also support with the below key tasks:

·        Supports with the presentation and maintenance of the highest standards of shop merchandising and visual layout.

·        Supports with ensuring maximum stock availability through effective stock control and shop replenishment, adhering to Mind Retail’s merchandising guidelines.

·        Actively promotes Gift Aid to maximise contributions from donations.

·        Supports with the rotation, quality and replenishment of stock in order to maximise sales.

·        Answering the shop telephone and taking messages from customers and our internal teams

·        Ensures excellent shop standards at the end of the trading day and following closedown procedures

What you’ll gain from being a Lead Volunteer

 

·        Experience working as part of, and leading, a diverse team

·        Shop management and retail management experience

·        Key holder experience

·        Opportunity to improve your management, leadership and interpersonal skills

·        Stock organisation, processing, pricing and merchandising skills

·        Cash handling skills, including management cash functions

·        Understanding of sales information, including takings

·        Commercial knowledge and skills

·        Understanding of policies and procedures

·        Administrative skills

·        IT skills

·        Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

About you

 

·        Commitment to our values & behaviours

·        Enthusiastic and committed to achieving shop targets

·        Flexible and adaptable approach

·        Ability to work as a team and on your own initiative

·        Able to build good working relationships

·        Ability to work within Mind Retail’s policies and procedures

·        Willingness to learn

·        Good customer service skills

·        Good communication skills

 

 

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

 

 

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.