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Whitby, North Yorkshire (On-site)
Unpaid role, expenses not paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.
Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem.
About the volunteer role
To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:
- Stock preparation volunteer
- Volunteer shop sales assistant
- Volunteer stock generation assistant
- Volunteer window dresser/Merchandiser
- Specialist knowledge volunteer (antiques and collectables)
- Specialist knowledge volunteer (books and entertainment)
- Housekeeping volunteer
Key tasks
There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:
- Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
- Receiving donated items from members of the public
- Sorting, steaming, tagging and preparing donated items for sale
- Creating visually appealing window and in-store displays
- Keeping the shop floor well stocked, clean and coordinated
- Processing sales and serving at the till
- Signing up gift aid donors
- Stock rotation
- Identifying special or valuable items within donated stock
About you
- Passionate about customer service
- Good communication skills
- Friendly and helpful
- Respectful of others and their diversity
Experience & skills you will gain
- Experience of working as part of a team
- Retail experience
- Stock organisation
- Selling skills
- Customer service skills
Our Commitment
We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.
How to Apply:
Please apply for our Volunteer role by emailing the following information to our shop team on: SHOP EMAIL ADDRESS
· Your full name (first name and surname)
· Your date of birth (all of our Volunteers must be a minimum of 18 years of age)
· Your email address
· Your phone number
· How many hours a week you’d be interested in volunteering in our Volunteer role for
Any personal information you share will be used solely for processing your application for volunteering.
Organisation
Mind (Retail)
View profile
Registered Charity
Registered Charity
Mind Retail are a network of over 170 Mind charity shops across England and Wales.
Posted on: 08 June 2026
Closing date: 06 September 2026 at 15:38
Job ref: Mind Shop Whitby - Shop Volunteer
Tags: Retail / Sales, Customer Service, Customer support
The client requests no contact from agencies or media sales.
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Gillingham, Dorset (On-site)
Unpaid role, expenses paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Do you want to make a real difference to Scope, the disability equality charity, and our income?
Would you like to help run a shop and learn leadership skills?
Are you 18 years old or over?
You might like our charity shop supervisor role!
About this role
You will be one of the leaders in your local charity shop making a difference to your local community whilst helping other volunteers to have a great experience. You will be required to take on Scope’s level 1 training course when you start. You will work through the training with your manager so you have the chance to ask lots of questions and feel confident in your role.
Your role may include:
- supporting the shop manager and assistant shop manager
- supporting other volunteers
- delegating tasks
- supervising young volunteers
- handling deliveries
- banking and cashing up
- being a key-holder, opening and closing the shop
When and where
You will be in our Scope Gillingham shop, 45 High Street, Gillingham, Dorset, SP8 4AA. We are flexible on the times you would like to volunteer. We’d love your help for a couple of hours a week, but if you can give more time that would help us even more.
Who we’re looking for
- kind and friendly attitude
- reliable and responsible
- willing to undertake training modules and complete a test at the end
- motivated to develop your skills, particularly in leadership
- friendly and passionate about disability equality!
We particularly welcome applications from disabled people. Equality and inclusion are at the heart of Scope’s mission. We are committed to creating a diverse and inclusive environment for all volunteers.
Skills and experience you can gain
- customer service
- leadership
- teamwork
- running a shop
- till operation
- cash handling and banking
- supporting and supervising volunteers
- coaching and mentoring
- communication
- stock preparation and management
- health and safety
- valuable experience for your CV
- experience of a large, national disability charity
What we can offer you
- introduction to Scope
- demonstration of your tasks
- training courses, in person and online
- personal development opportunities
- opportunity to train up to Level 2 once you’ve completed Level 1
- support and regular catch ups with a dedicated manager
- agreed travel expenses
- adjustments to make the role accessible for you
- work experience for your CV
- a work reference
- 20% discount in your Scope charity shop
Safeguarding
Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children and adults at risk, whether receiving services or being staff or volunteers. It expects all trustees, staff and volunteers to share this commitment. Please note, if you would like to progress to Level 2 training after you have completed Level 1, a DBS check will be required which Scope will provide.
Organisation
Refreshed on: 22 June 2026
Closing date: 13 July 2026 at 08:06
Tags: Retail / Sales
The client requests no contact from agencies or media sales.
Does something look incorrect in this job listing?