Policy volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
From stunning boutiques full of designer gems to discount stores where you can grab a bargain, our charity shops are much-loved across Scotland.
We are looking for friendly volunteers to help our shop management team assist customers and donors, and ensure the shop is tidy and well stocked. Whether you have a passion for fashion and love chatting to customers, or you would prefer to be behind the scenes in our stockroom, your help could make a difference in your local community.
Our Retail Volunteer Anne shares why she loves volunteering, “I wanted to learn new skills as well as get to know more people locally, so volunteering in the shop was ideal. I enjoy being part of the team! It’s good to feel useful and part of the successful running of the shop.”
We believe everyone has the right to live life to the full following the diagnosis of a chest or heart condition, stroke, or Long Covid. Our shops are vital in helping us raise the funds needed to provide services such as community support services, specialist nurses, advice and information, education, and peer support.
Join our fabulous team of Retail Volunteers and learn new skills, make great friends, and make a real difference to people in Scotland who are isolated, scared, or anxious about their condition.
Where you will be based
Shop
Why we want you
We are looking for someone to help our shop management team assist customers and donors and ensure the shop is tidy and well stocked.
What you will be doing
- Welcoming and assisting customers and donors
- Customer care
- Stock control
- Sorting donations
- Hanging and ticketing stock
- Helping to keep shop clean and tidy
The skills you need
- Effective communication and customer care skills
- A willingness to volunteer in a team environment, and with the public
- A willingness to undertake all training required for role
What's in it for you
- Meet new people
- Use your skills and learn new ones
- Make a real difference to people with our conditions
Disclaimer
Expenses Reasonable out-of-pocket expenses will be reimbursed. These should be discussed with your Line Manager prior to outlay and must be submitted within the prescribed guidelines as detailed in the CHSS Volunteer Expenses Policy. Safeguarding In line with our commitment to safeguarding, this role is subject to a basic disclosure check. Chest Heart & Stroke Scotland are committed to equality of opportunity, and we aim to ensure no volunteer is unfairly treated on the grounds of an offending background
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
From elderly moggies to energic kittens, every day across the UK cats and kittens are in need of a temporary place to stay, and lots of love and TLC! We need more fosterers like you to provide a safe, temporary haven for cats and kittens and provide them with everything they need before they get their chance to land on their four paws and make a house a home.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Ensure you have all you need in place to foster the cat(s) in your care, for example equipment and food
- Cover all your foster cats’ expenses and agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
What we need from you
- A stable, safe and compassionate environment in your home or in a purpose-built pen in your garden provided by us
- Enrich the cats’ experience in care including play, exercise and appropriate handling/interaction
- A willingness to complete some training in order to provide high standards of cat welfare
- Introduce cats to prospective adopters so they can find their forever home
- You can find out more about being a Fosterer on our website
Time expectation
Our volunteer fosterers usually spend around one and a half hours per day (around 10 to 13 hours per week) in this role, but this might vary depending on the number of cats or kittens in care.
You may be just the volunteer we've been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
If you enjoy driving and would love to use those skills to help our cats, this could be the role for you. Our transport volunteers provide vital assistance to our teams and volunteer groups in the local area by transporting equipment, litter, food – and even cats! They have the essential role of connecting our network of volunteers, sites, vets and supporters.
Without the passionate and committed teams of volunteers across Cats Protection, we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
- Arranging and transporting equipment, litter and cat food
- Transporting cats to and from vets, foster homes and centres
- Transporting equipment to and from events
Time expectation
Our transport volunteers usually spend two to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
Unfortunately, thousands of cats each year are abandoned or have strayed and rely on charities like Cats Protection for help. Becoming a trap, neuter and return (TNR) volunteer is one way you can make a real difference to cats in your local area. Our TNR volunteers help reduce the number of feral cats by raising awareness of our TNR programmes, setting humane traps to safely capture cats, taking them to local vets to be neutered, and hopefully returning them back to their territory. Local TNR programmes are crucial, as feral and abandoned cats present a huge challenge for communities across the UK.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
- Trapping cats using humane methods
- Taking cats to local vets to be neutered
- Returning cats to their territory or finding a suitable alternative
The role might also include:
- Regular feeding of feral colonies
- Promoting neutering by building relationships with farmers, land owners and local businesses
- Liaising with vets to promote and arrange neutering
Time expectation
This is a flexible role and the hours will vary depending on the number of cats identified for specific TNR campaigns. Our current TNR volunteers spend about 2 to 3 hours per week in this role which can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
Unfortunately, thousands of cats each year are abandoned or have strayed and rely on charities like Cats Protection for help. Becoming a trap, neuter and return (TNR) volunteer is one way you can make a real difference to cats in your local area. Our TNR volunteers help reduce the number of feral cats by raising awareness of our TNR programmes, setting humane traps to safely capture cats, taking them to local vets to be neutered, and hopefully returning them back to their territory. Local TNR programmes are crucial, as feral and abandoned cats present a huge challenge for communities across the UK.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
- Trapping cats using humane methods
- Taking cats to local vets to be neutered
- Returning cats to their territory or finding a suitable alternative
The role might also include:
- Regular feeding of feral colonies
- Promoting neutering by building relationships with farmers, land owners and local businesses
- Liaising with vets to promote and arrange neutering
Time expectation
This is a flexible role and the hours will vary depending on the number of cats identified for specific TNR campaigns. Our current TNR volunteers spend about 2 to 3 hours per week in this role which can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Can you help us by providing a calm, safe, and caring environment for our small furries whilst we find them their fur-ever home?
Often when we think about animal fostering, cats, and dogs spring to mind, but have you ever thought about fostering our smaller animals? The RSPCA received more than 5,000 reports last year about rabbits and other small furries relating to neglect or abandonment and rescued an average of 340 small furries a month! To help us with the rehoming of these small animals, we are actively looking to add to our fantastic team of volunteer fosterers.
As a small animal fosterer, you would play an essential role in providing the animals in our care with a temporary home whilst they are being rehomed. Like us, even small furries have specific needs and requirements, but rest assured, once we have guided you through the fostering process the animal centre will ensure that you have all the necessary guidance, equipment, food, and veterinary care.
What You’ll Be Doing:
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Provide them with care, safe suitable housing, and space for playtime, as outlined in our policies and guidelines.
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Ensure that they are groomed if appropriate and fed and watered.
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Provide them with suitable and clean bedding to keep them cosy.
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Give them lots of attention and plenty of cuddles as they are very sociable animals.
What We’re Looking For:
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Volunteers aged 18 or over who have had plenty of experience of caring for animals.
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Fostering experience is beneficial but not essential as training is provided.
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For their wellbeing, our small furries may need to be fostered in pairs, so please bear this in mind.
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Any existing pets or animals need to have been spayed/neutered (some medical reasons may mean they cannot be so, please let us know if this is the case).
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You should be located in South Buckinghamshire or within a reasonable distance.
What’s in It for You?
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You will be making a massive difference to the welfare of the small animals in your care.
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Join a community which will enable you to meet new people and make new friends.
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Learning new skills through our comprehensive induction and fostering training programme.
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Enhance your CV by adding your volunteering experience and newly acquired skills.
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The RSPCA is happy to reimburse you for any pre-agreed expenses that you may incur through volunteering for us.
Practical Considerations:
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Health & Safety: You’ll need to complete a simple online Health & Safety course before starting the role.
Disclaimer:
Our voluntary roles are subject to:
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An informal interview and trial period.
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Submission of two referees’ contact details.
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Completion of relevant training and assessments for the role.
The client requests no contact from agencies or media sales.
We are seeking one or two new members to join the Committee. Members bring expertise, objectivity, and strategic insight to ensure TASO’s financial and risk frameworks remain strong, proportionate, and future-focused.
You will:
- review and comment on TASO’s financial plans, forecasts, and management accounts
- advise on financial and risk implications of strategic developments
- provide independent scrutiny and challenge to ensure effective governance
- contribute to periodic reviews of policies such as reserves and risk management
- support the Senior Leadership Team as a source of advice and critical friendship.
This is a voluntary position. We expect the time commitment to be approximately half a day per month. The Committee meets quarterly, typically online, with papers circulated in advance. Additional engagement between meetings may be required from time to time.
About TASO
TASO (Transforming Access and Student Outcomes in Higher Education) is an independent charity working to eliminate equality gaps in higher education. As an affiliate What Works Centre, and part of the UK Government’s What Works Movement, we generate evidence, share insight, and support universities and colleges to make meaningful, data-informed change so that every student – regardless of their background – can succeed.
We are looking for new members to join our Finance and Risk Committee to help ensure TASO’s financial sustainability, compliance, and effective risk management as we continue to grow and evolve.
Who we’re looking for
We are interested in hearing from individuals who can bring experience, insight, and constructive challenge to our financial and risk oversight.
You do not necessarily need to have any experience of being a trustee; TASO will give you a full induction and support to help you develop into this role.
Knowledge or experience in one or more of the following:
- Accounting or financial management
- Risk management or audit
- Financial governance in a charity or similar organisation
- The ability to analyse complex information and provide clear, strategic advice
- Commitment to TASO’s mission and values
Desirable criteria:
- A recognised financial qualification (e.g. ACA, ACCA, CIMA)
- Experience in the charity, education, or research and evaluation sectors
- Understanding of the regulatory context for UK charities
We are committed to equity, diversity, and inclusion, and we welcome applications from people of all backgrounds – particularly LGBTQ+ people, disabled people and Black, Asian and minority ethnic people who are currently underrepresented on our boards and committees.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bristol Avon Rivers Trust is a growing charity supported by a skilled team and a large group of volunteers. Our board of six trustees provide strategic oversight, ensure good governance, and are accountable to the Charity Commission for delivering our charitable purpose. With our turnover and impact increasing, we are seeking a new Trustee (Treasurer) to strengthen our financial leadership.
About the Role:
The Treasurer works closely with the CEO and Finance Officer to ensure strong financial governance and effective management of financial risk. You will provide clear financial insight to the board, help shape strategic decisions, and oversee statutory reporting and compliance.
Key Responsibilities:
- Ensure the charity maintains proper accounts and robust financial controls
- Oversee and present budgets, management accounts, annual accounts and financial statements
- Highlight key financial points at the AGM and board meetings
- Review financial performance and support long-term planning
- Lead on finance, reserves and investment policies
- Liaise with the CEO, finance staff, and external auditors/independent examiners
- Oversee statutory submissions to Companies House, the Charity Commission and HMRC
Trustees attend four online board meetings per year plus the AGM, with some additional time needed to review papers.
Who we’re looking for:
We welcome candidates who are:
- Strong communicators able to explain financial information clearly
- Risk-aware and proactive, with a solutions-focused approach
- Collaborative team players who can challenge constructively when needed
Desirable Experience
- Qualified chartered accountant or similar financial qualification
- Audit experience, including managing external audit providers
- Understanding of charity finance, reporting, fundraising, investments or pensions
Why join us?
This is an opportunity to use your financial expertise to support a dynamic charity working in a fast-changing environment. You will play a key role in shaping our growth, strengthening governance, and supporting impactful work for our rivers.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that
have been bereaved.
THIS ROLE COULD BE FOR YOU IF:
- Would like to make a real difference in someone’s life
- Want to challenge loneliness and can commit to a weekly phone call
- Are a good listener
- Are empathetic, patient and of a caring nature
- Have good verbal and inter-personal communication skills
- Recognise the importance of confidentiality and can uphold this in practice
- Are committed to inclusion and treating people with dignity and respect
REQUIREMENTS OF A BEFRIENDER INCLUDE:
- Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed
- Completing an online call log record promptly after each phone call
- Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others
- Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs
- Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults
BENEFITS OF THE ROLE MAY INCLUDE:
- Knowing you are making a difference to someone’s life
- Joining the Omega Team who are taking action against loneliness and isolation
- An opportunity to enhance your CV or learn new skills
- An opportunity to engage with your community
SUPPORT AND TRAINING PROVIDED:
- Omega Chatterbox induction program
- Safeguarding training
- Ongoing support from Chatterbox Coordinators for all questions, concerns, and support
- Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate
- Monthly Befriender group support meetings via the Zoom app
LOCATION OF THE ROLE:
- Home-based
WHEN ARE YOU NEEDED:
- Provided on enquiry
A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.
Omega is a registered charity dedicated to reducing social isolation and loneliness.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
Our cat admissions volunteers ensure the smooth running of our admissions process, helping our volunteer groups and teams admit cats into our care in the most effective and stress-free way possible for both people and cats. This role is undertaken from your own home. This could be the perfect volunteer role if you have administration experience, a passion for cats, or both!
Without the passionate and committed teams of volunteers across Cats Protection, we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
- Responding to email and telephone enquiries regarding cats coming into care
- Managing the cat waiting list and prioritising accordingly
- Liaising with other volunteers, employees, local vets and members of the public
- Using our administrative systems to record cats coming into care
Time expectation
Our cat admissions volunteers usually spend two to four hours a week in this role which is flexible and can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.
Who We Are
South Asian Arts-UK (SAA-uk) is a Leeds-based charity and recognised centre of excellence dedicated to celebrating, teaching, and evolving South Asian classical music and dance. The organisation delivers weekly academies, concerts, festivals, and community engagement and education programmes that nurture talent, foster cultural pride, and ensure high-quality artistic experiences are accessible to all. By preserving tradition while inspiring creativity, SAA-uk enriches communities and champions South Asian arts across the UK and beyond.
The Role
Who the Organisation Is Looking For
SAA-uk welcomes applications from both emerging professionals and experienced leaders. The organisation is particularly interested in individuals with expertise in one or more of the following areas:
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Fundraising (particularly individual giving)
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Capital development
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HR and/or legal expertise
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An interest in non-formal performing arts education
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Strong knowledge of the UK arts sector and the cultural policy landscape
Applicants who bring passion, commitment, and skills that can strengthen the organisation’s mission are encouraged to apply.
Organisational Commitment
SAA-uk is committed to diversity, inclusion, and equitable governance.
Curious About Becoming a Trustee?
Prospective applicants are invited to join an informal session to gain insight into how the Board operates:
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Online group or one-to-one “Let’s Talk Board!” sessions (20–30 minutes), taking place during the week commencing 19 January 2026. These sessions offer a friendly conversation with a Board member, facilitated by the Senior Administration Officer, including an overview of Board responsibilities and time for questions. Interest can be indicated within the application form.
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In-person sessions at the office, available on request during the week commencing 26 January 2026. These sessions will be scheduled only if requested, to ensure they remain manageable for Trustees.
Interview Panel Composition
Chair or Vice-Chair, one Trustee, and one senior staff member.
Key Dates
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Application deadline: 6 February 2026
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Shortlisting completed: Week commencing 10 February 2026
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Interviews held: 17–27 February 2026
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Outcome communicated: By 6 March 2026
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Oxfam Till Volunteers Wigton, Cumbria
Do you enjoy meeting people and chatting?
Then this volunteer opportunity would suit you.
We’re seeking friendly, reliable individuals aged 18 or over who want to make a
difference in their community. No prior experience is needed, as we provide
full training. If you’re open to learning, enjoy working with others, and have a
passion for helping people, you’ll fit right in!
You have the time to become a volunteer in your community; you might be
looking for work experience, the opportunity to meet new people, or keep active.
When:
· Monday to Saturday and Sundays – Am/Pm – 4 hours or just even 2 hours we are very flexible.
What you will be doing:
· Chatting to Customers - giving great customer service on the till.
· Operating the Till
· Keeping the shop floor clean and tidy
· Accepting donations from members of the public
· Assisting with stocking the shop floor
· Full Training and support are given for this role – no prior experience necessary.
What's in it for you:
· Lunch expenses paid for 5 hours or more volunteered in one shift up to £7.00
· Travel expenses are paid when travelling by bus, parking expenses are paid if driving and petrol expenses are paid at the discretion of the Shop Manager.
· Learn new skills, gain experience, build confidence, and meet new people and make new friends.
Disclaimer: Additional Information
· We warmly welcome everyone to apply and are dedicated to creating an inclusive and diverse environment. If you have any needs,
please talk to the Manager, and we can consider possible adjustments.
· We conduct ID checks for all volunteers and require one reference upon
application. If you have any difficulties providing a reference, please speak to a manager for assistance.
· We do ask for one professional reference, however if this is not possible, we have a Reference Risk Assessment process form you can complete with the Shop Manager instead.
· Oxfam covers expenses incurred in line with Oxfam’s Volunteer Expenses Policy, including local, reasonable travel expenses and lunch (for volunteering 5 hours +).’
· We take the welfare of volunteers and everyone we work with very seriously. We do not tolerate discrimination, bullying, abuse of power, or any sexual misconduct within the workplace.
· Oxfam do not accept applications from anyone on the Sex Offenders list. We may inquire about unspent convictions relevant to the role and you may be required to submit to PVG/DBS check (at no expense to you).
We are Oxfam Together we can create a more equal future, free from poverty.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hertfordshire’s Family Centre Service brings children’s centres, health visiting and school nursing together, to provide a more joined-up service for children, young people, and their families.
The centres deliver a range of support groups and activities for children and their families to help them be healthy, grow and develop. To make it easy for families to fit sessions and services around their busy lives, access is available from any Hertfordshire Family centre. We have locations across the entire county so please do enquire ensuring you have provided your postcode.
Main Tasks/ Responsibilities/ Activities
To support qualified staff in creating a welcoming environment for families attending breastfeeding and infant feeding sessions.
Key Responsibilities:
· Welcome parents and carers to infant feeding sessions, making them feel at ease.
· Offer encouragement, reassurance, and a listening ear to families, providing peer support under staff guidance.
· Support with preparing and tidying away resources used during sessions.
· Model sensitivity, respect, and inclusivity when discussing feeding choices.
· Promote the benefits of breastfeeding and infant feeding best practices (Hertfordshire Family Centres are Baby Friendly Initiative (BFI) accredited through UNICEF)
Skills / Abilities / Experience / Qualities
· Friendly, approachable and empathetic.
· Good listening and communication skills.
· Respectful and non-judgemental attitude towards different feeding choices
· Reliable, punctual, and able to work as part of a team.
· Experience of infant feeding (personal or professional)
Training / Support
· A full induction to the service and specific site will be provided.
· Requirement to undertake One YMCA online training courses
· To understand and implement One YMCA’s policies.
· Ongoing support and regular 1:1 meetings
· Access to organisational events throughout the year including Socials, Conferences and Training opportunities.
Additional Information
· Undergo enhanced DBS check
· X2 References required
· Undertake additional training as and when required
· We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
At Cats Protection we help thousands of cats each year and the majority of these success stories are thanks to the dedication and effort of our passionate volunteers. Our recruitment support volunteers help local volunteer groups and teams by promoting volunteer roles, matching passionate cat loving volunteers to roles and informing potential volunteers about the variety of volunteer roles available at Cats Protection.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
- Identifying opportunities for volunteer involvement
- Planning volunteer recruitment campaigns
- Managing volunteer recruitment by advertising and promoting roles
- Overseeing the volunteer application process
- Meeting potential volunteers and providing information about roles
- Matching potential volunteers with suitable roles
- Promoting a culture of volunteering best practice
Time expectation
Our recruitment support volunteers usually spend 2 to 3 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Overview:
The Service Sales Specialist plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.
Key Responsibilities:
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Sales & Lead Generation:
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Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.
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Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.
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Participant Onboarding:
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Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.
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Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.
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Customer Relationship Management (CRM):
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Maintain accurate records of leads, interactions, and conversions in the CRM system.
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Follow up with prospects to address concerns, nurture interest, and close enrollments.
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Reporting & Feedback:
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Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.
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Share participant feedback to improve programme positioning and outreach strategies.
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Compliance & Ethics:
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Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.
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Required Qualifications:
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Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.
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Experience:
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2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.
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Experience conducting cold calls, managing leads, and closing conversions.
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Skills:
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Strong persuasive communication and active listening skills.
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Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).
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Ability to articulate complex programme details in a clear, motivating manner.
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Resilience in handling objections and rejection.
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