Quantitative volunteer roles

We are looking for a Community Engagement & Accountability Officer who is responsible for assisting in the implementation of integration activities and projects and ensuring that the needs and opinions of Second Tree community members are used to guide our work.

Your role would include:

• Creating timelines and coordinating plans for community engagement events

• Summarising relevant data collection in reports and project deliverables

• Communicating with community members and building trusting relationships

• Managing the organisation of proposals and other documents created by the CEA team

• Maintaining necessary records, files, reports, databases, and resource materials for the CEA team

• Researching information and gathering data necessary for community reporting

• Working with the wider Second Tree team to ensure that all community engagement events and projects align with organisational and programme strategies

• Supporting the CEA team by ensuring good levels of engagement with the community during activities and projects.

You should be able to:

• Be flexible with changing approaches and processes dependent on adjusting needs and contexts

• Take initiative and show high motivation

• Oversee the delivery of program activities and the completion of vital administrative and logistical tasks

• Be accountable and efficient, making sure that tasks that you take up are completed in the agreed timeframe

• Be honest and transparent, being able to give and receive feedback in the most straightforward way

• Care for people: the interests of the people we work with should always be your first concern

• Prioritise and delegate tasks effectively, ensuring all deadlines are met;

• Manage individuals effectively to create a positive team environment in which shared problem-solving is encouraged

• Communicate in English, both written and orally

• Learn quickly, and manage a wide-ranging and intense workload

The ideal candidate will have:

• Experience in integrating meaningful community participation premised on thorough needs assessments

• Experience in maintaining and monitoring effective feedback mechanisms

• Experience in integrating community perspectives into planning, evaluation, and reporting of community engagement projects and events

• Training in facilitating focus groups and interviews;

• Knowledge of European projects and deliverables

• Familiarity with project management

• Proficiency in excel and quantitative data collection

What do we offer?

• A nurturing and collaborative working environment. We work hard to help our team members grow, investing in personal and professional development.

• Accommodation in a shared house

• Transportation to/from work

• After completion of a three-month trial, if you commit long-term, a small monthly expenses refund

In certain periods of the year, demand is extremely high, and the shared houses might be full. If you have the means to pay for your own accommodation, please let us know. We would still be happy to host you if space is available. However, in a situation where the shared houses are full, this would allow us to offer an opportunity to someone that cannot afford to pay rent.

Looking for an internship?

If, because of your degree or for any other reason, you would like to have your period at Second Tree credited as an internship, just apply to the vacancy that you’re interested in and mention this. We have agreements with several universities across Europe, and in many other cases, these agreements can be developed on an ad hoc basis.

About Quilombo UK

Quilombo UK is a social justice organisation dedicated to inspiring individuals to "See, Think, Behave and Speak Differently" about equality, diversity, and inclusion. We create engaging experiences—ranging from our Beyond Bias training to our "Voices for All" podcasts—that raise awareness and empower unheard voices within our diverse communities.

The Research department serves as the intellectual foundation of our mission. As Operations Manager of Department, you will lead the critical task of gathering evidence, data, and lived-experience narratives that inform our training programmes and public discourse. While we host the Professional Development Programme (PDP) to support career changers, the Research function is a core strategic pillar that ensures our advocacy is grounded in fact and that the systemic barriers faced by our communities are accurately identified and challenged.

Operations Manager of Department (Research)

The Opportunity

This position offers a significant career step-up, providing experience in managing complex research projects and data analysis within a social justice framework. In this Operations Manager of Department capacity, you will gain the leadership credentials and strategic oversight necessary to advance your professional trajectory while ensuring our organisation’s voice remains authoritative, evidence-based, and impactful.

Role Purpose

The Operations Manager of Research sits between Directors and Managers, turning high-level investigative goals into clear, deliverable research plans. You own the direction, methodology, and delivery control of the Research department to ensure that all reports, white papers, and data sets are produced with academic rigour, accuracy, and pace.

Key Responsibilities

• Strategic Research Planning: Turning Director objectives into practical research schedules, including literature reviews, data collection phases, and report drafting.

• Manager Leadership: Coaching Research Managers to coordinate field work and data analysis effectively, ensuring all project components are visible in MeisterTask.

• Assurance & Quality Control: Reducing rework by refining research methodologies and ensuring all outputs are fact-checked and peer-reviewed before reaching the final sign-off stage.

• Director Reporting: Providing weekly reports on the research pipeline (active studies, pending analysis, and upcoming publications), WIP status, and risks to project timelines.

• Culture & Standards: Ensuring all research activities align with ethical guidelines, data protection standards, and Quilombo UK’s professional values.

Additional Professional Benefits

• Career Development: A full CV and profile review conducted by our Talent Acquisition and Learning & Development teams.

• Operational Support: Access to the services of the Legal, HR, PR, and Graphic Design teams for up to 10 hours per month for professional or departmental support (e.g., legal review of ethics or graphic design for data visualisation).

• Proactive Recruitment: Use of the Talent Acquisition team to actively search out new roles and opportunities via industry portals and LinkedIn.

Requirements

• Proven experience in research management, academic research, or social science investigation.

• A portfolio of published reports, articles, or research papers / CV.

• Familiarity with qualitative and quantitative research methodologies and project management software (such as MeisterTask).

• Flexibility and openness to work on a variety of subjects related to EDI and social justice.

• Focused, organised, and able to prioritise complex analytical tasks under tight deadlines.

• To show professionalism at all levels and in all environments.

• Strong team player with the ability to lead through others.

• Excellent written communication skills with a keen eye for detail and data accuracy.

• Degree in Social Sciences, Research Methods, Humanities, or a related field is a plus.

• This is a 100% remote-only position.

Desirable

• Committed to working with the community with a passion for helping others less fortunate.

Selection Process

• Informal interview.

• Requirement of two professional references.

Overview of the Role:

The Head of IT & Systems will lead the technological vision, strategy, and execution

for the organization. This role requires a strong focus on developing robust IT

systems, overseeing digital transformation, ensuring data security, and maintaining

operational efficiency to support the organization's objectives. Management and

people leadership are integral to this role, ensuring effective team collaboration and

development.

Key Responsibilities:

• Strategic Planning: Develop and implement the IT strategy in alignment with
• organizational goals.
• System Management: Oversee the design, deployment, and maintenance of
• IT systems, ensuring seamless operation and security.
• Digital Transformation: Lead initiatives to modernize technology
• infrastructure and integrate innovative solutions.
• Cybersecurity: Develop policies and practices to protect the organization
• against cybersecurity threats and ensure compliance with data protection
• regulations.
• Vendor Relations: Manage relationships with external IT service providers,
• ensuring value and quality.
• Team Leadership: Build and lead a high-performing IT team, fostering
• professional development and maintaining strong team dynamics.
• Budget Management: Plan and manage the IT budget effectively to
• maximize resources.
• Stakeholder Collaboration: Work closely with other departments to support
• organisational needs with technology solutions.

Qualifications and Skills:

• Proven experience in IT leadership roles.
• Strong understanding of IT systems, infrastructure, and security.
• Exceptional management, people leadership, and strategic thinking skills.
• Effective communication and stakeholder management abilities.

Commitment: This role requires a flexible commitment of approximately 5 to 10

hours per week, which can be adjusted to fit around other responsibilities