Reception volunteer roles in Hammersmith, greater london

Join our Tower Hamlets Reset Recovery Team as a Volunteer! 

Do you enjoy helping people and making others feel at ease? As a Meet & Greet Volunteer, you'll be the first point of contact for people accessing our services. You'll help create a warm, welcoming environment, provide practical support, and play an important role in helping people feel comfortable as they begin their recovery journey.

Responsibilities

What You'll Do

• Welcome visitors and provide a friendly first impression.
• Support reception with enquiries and appointments.
• Help service users complete registration paperwork.
• Signpost people to support services and community resources.
• Assist with telephone calls relating to housing, benefits, and other needs.
• Issue food parcels and vouchers where appropriate.
• Help keep reception and client areas tidy and welcoming.
• Promote recovery, involvement, and positive engagement.

What We're Looking For

• Excellent communication and people skills.
• A friendly, approachable, and supportive attitude.
• Understanding and compassion for people facing challenges.
• Respect for confidentiality and professional boundaries.
• A passion for helping others and making a difference.

This is an exciting opportunity which will allow you to gain experience of volunteering within the substance misuse field. You will be part of a supportive team and will receive comprehensive training and guidance to develop within the role. 

We are committed to creating an environment that respects and values diversity, with a positive and supportive culture where everyone feels welcome, empowered, and represented.   

Interested? Please get in touch, we’d love to hear from you!  

Closing Date

14/8/2026

As a Project Support Volunteer, you will support the local team to provide day-to-day as well as ongoing support to their clients, adding to their capacity and reach.

You will be supporting us with all or some of the following tasks:

• Covering reception, meeting and greeting clients and visitors, handling their queries and recording information.

• Answering the phone, directing calls and relaying messages.

• Signposting clients to relevant activities and team and supporting them moving around as appropriate.

• Supporting the smooth running of the project

• Maintaining the space clean and tidy and welcoming.

• Supporting staff with various tasks as and when needed.

• Adhering to St Mungo’s Policies and Procedures at all times.

Confident and Capable volunteers are required to help us with our charity admin.

Are you retired or looking to get back into work and are confident on the phone and using IT? 

If so you may be the person we are looking for !

We need people to help us:

• Answer calls and prpvode advice and information
• Support the running of our reception desk 
• Help with data inputting and maintenance 
• Assist with general office admin tasks 

If you are passionate abourt supporing vulnerable people in the community and have a few spare hours each week then please get in touch !

We offer:

• Full induction
• Flexible hours
• Onsite parking
• Access to free training and develeopment 
• References after three months 
• Expenses covered
• Volunteer social events 
• Volunteer Community awards 

An exciting volunteer opportunity at Mind in Camden – we are seeking frontline volunteers to help run our busy admin Office and Reception.

We are looking for a friendly and organised person who is able to commit to volunteering for six months as a minimum, ideally for at least one full day a week. We also welcome applicants who wish to volunteer for more than one day a week or who would like to volunteer for longer than six months. Regretfully we cannot consider applications from volunteers who can only commit to half days.

You might be someone with existing administrative skills who is interested in supporting our cause as a mental health organisation or have experience supporting family or friends with mental health challenges or someone who would like to develop their skills and gain administrative experience in an office environment. We provide a range of training of all of our volunteers.

We welcome applications from people of all backgrounds and identities, and are happy to discuss any adjustments you may need to the application or role to support any access needs. Please download the role description for a more detailed look at what the role includes and what you can expect.

Summary

To be the first point of contact for families at our centres, providing administrative support and helping ensure the smooth running of the service.

Detailed description

We are looking for Volunteer Administrators for the following locations:

Broadwater Family Centre, Stevenage

Windmill Family Centre, Hemel Hempstead

Sopwell Family Centre, St Albans

Westfield & Littlebury Family Centre, Watford

The BECC Family Centre, Borehamwood

Main responsibilities

·Welcome families, visitors, and professionals to the Family Centre in a friendly and professional manner.

·Answer telephone calls and take messages accurately.

·Assist staff with administrative tasks such as photocopying, filing, and preparing resources.

·Input data into systems, ensuring accuracy and confidentiality.

·Help maintain an organised and tidy reception and office space.

·Support the preparation of publicity materials, newsletters, and information displays.

·Signpost visitors to the appropriate staff member for further support.

·Uphold safeguarding, confidentiality, and health & safety policies at all times.

Skills / Abilities / Experience / Qualities

·Friendly, welcoming, and professional manner.

·Good organisational and communication skills.

·Basic IT skills (Microsoft Office, email, internet)

·Reliable, punctual, and able to work as part of a team.

·Respectful of confidentiality and sensitive information.

·Understanding of diversity and inclusive practice.

·Previous office or reception experience is helpful but not essential.

Training / Support

·A full induction to the service and specific site will be provided.

·Requirement to undertake One YMCA online training courses

·To understand and implement One YMCA’s policies.

·Ongoing support and regular 1:1 meetings

·Access to organisational events throughout the year including Socials, Conferences and Training opportunities. 

Additional Information

·Undergo enhanced DBS check

·X2 References required

·Undertake additional training as and when required

·We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines

Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases. Stroke. Vascular dementia. Diabetes. They're all connected, and they're all under our microscope.  Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team. 

Could you be the friendly face of your local British Heart Foundation shop? With support around you and full training provided, you will be processing sales through the till as a volunteer cashier, talking to customers and thanking every donor - helping us continue to fund life saving research. This is a customer focussed role where you will meet and interact with a wide range of people.  

Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.  

Typical tasks include:

• Engaging with customers and serving them in a helpful and friendly way
• Answering questions from customer, donors and supporters
• Communicating with fellow volunteers about what has sold and needs re-stocking
• Honing your retail and cashier skills behind the till and taking payments
• Helping with administration and reception duties around the till area
• Promoting Gift Aid and sales campaigns

Volunteering with British Heart Foundation comes with plenty of benefits too… 

• A 25% discount on donated goods and 10% discount on New Goods in our shops
• Unlimited, free, and confidential support by Retail Trust
• Access to training and development 
• Reasonable travel expenses reimbursed 
• Refreshments available  
• Volunteer certificates, references and long service awards provided
• Access to discounts with other retailers 

Bats are amazing animals and an important part of our natural environment. There are 18 species of bat in the UK, all of which are protected by law because their numbers have decreased so dramatically. BCT operates a National Bat Helpline to provide almost 15,000 enquirers a year with easily accessible and accurate information, including getting injured bats to the care they need. The Helpline’s role in advising and supporting people who come into contact with bats is an important part of BCT’s work towards our vision of a world rich in wildlife where bats and people thrive together.

About the role

As a volunteer you will answer calls from the public, providing advice on bat care calls and putting them in touch with local bat care volunteers where possible. We consistently receive feedback from volunteers to say that this role can be challenging at times, but with the support from the team, and the knowledge that they are helping bats and advising members of the public makes it such a rewarding role. Many enjoy it so much that they return to volunteer the next season! Volunteers took about 1,500 calls between September 2022 and May 2023.

You do not need to have prior experience in conservation to volunteer, anyone who is interested in helping bats is welcome to apply. Volunteering for the Helpline is a great way to get involved in conservation from the comfort of your home and during your spare time.  

Commitment

 Winter volunteerswill be ready tostart Bat Watches on Monday 5th October. We hope volunteers will sign up to Bat Watches until May 2027 and there is always the option to continue volunteering after May.

We hope that volunteers will be able to sign up to at least 1-2 Bat Watches per month between September – May.

A Bat Watch is up to 3.5 hours (including 30mins break), please see below for Bat Watch times:

Weekdays

Morning: 9:30 – 13:00

Afternoon: 13:00 – 16:30

*Please note that VBCH winter season operates In Office Hours only.

All you need is:

• A computer/laptop with internet access (or a tablet, although a computer is preferable).
• A speaker/mic and headset to use with your computer, as phone calls will be received using an internet app on your device.
• A phone with reliable reception for contacting support staff where needed

Skills and abilities

• Competent in using computers and entering data onto an online form.
• Accurate record-keeping.
• An interest in UK wildlife and conservation and/or animal welfare.
• Affective communication skills and ability to reassure members of the public during calls.
• Willingness to spend additional time reading training materials and keeping up to date with communications from the project coordinator.

Training and support

New winter volunteers must complete some introductory online training in their own time and attend one online training day on either:

• Tuesday 8th September 2026
• Thursday 10th September 2026

Training days will run between 10:30am and 2:30pm with breaks.

Returning winter volunteers (those who have done a winter season with us in 2024 or 2025), will receive a refresher training video instead. If you have done a winter season with us pre-2024, you will need to attend a full training day. Thank you!

All volunteers will receive a comprehensive manual and full support from BCT staff during their assigned bat watches and throughout the season. During the virtual training day, we will provide an induction explaining what we do and how volunteers fit within our organisation. We will also provide training to assist you to meet the standards we expect from volunteers.

BCT will reimburse certain "out of pocket" expenses where required.

Benefits of volunteering with BCT

• Supporting and learning about the work of the leading NGO in the UK solely devoted to the conservation of bats
• Developing transferable skills that can help enhance your CV
• Developing confidence in speaking to members of the public
• Learning about opportunities to get involved in other aspects of bat conservation
• Learning more about bats
• Discounts to BCT training

The NIAS Creative Campus' Events & Digital Administrative Assistant will support the smooth operation, promotion, and growth of the Creative Campus venue.

The role exists to assist with the administration, marketing, and delivery of events and programmes hosted at the venue. The successful candidate will gain hands-on experience in venue operations, digital promotion, social media marketing, event coordination, and community engagement.

This role is ideal for an energetic and organised individual who enjoys working in a creative environment and is interested in gaining practical experience in events management, digital communications, and creative venue operations management.

The position will work closely with the Venue Coordinator, supporting day-to-day venue administration, event preparation, online promotion, and community outreach.

Key Responsibilities (You will gain practical experience in two or more of the listed areas)

1. Venue Administration Support

Support the venue coordinator with the day-to-day administration of the Creative Campus venue.

Responsibilities include:

• Managing incoming enquiries and bookings
• Maintaining venue booking calendars
• Assisting with venue hire documentation
• Providing reception and guest welcome support
• Assisting with record keeping and administrative tasks

2. Event Operations Support

Assist in the preparation and delivery of events hosted at the venue.

• Assisting with event setup and breakdown
• Welcoming event organisers and guests
• Supporting performers, speakers and facilitators
• Assisting with ticketing and guest registration
• Helping coordinate volunteers and temporary event staff

3. Social Media & Digital Promotion

Support the promotion of Creative Campus activities across digital platforms.

• Updating Instagram, Facebook and other social media platforms
• Creating posts promoting upcoming events
• Capturing photos and short videos during events
• Supporting WhatsApp marketing to regular guests
• Assisting with Eventbrite and event listing updates

4. Website & Digital Content Management

Assist in maintaining the Creative Campus online presence.

• Updating website content using WordPress
• Uploading events to the website calendar
• Supporting digital newsletters and announcements
• Assisting with online promotional campaigns

5. Community Engagement & Partnerships

Support outreach activities to increase venue use and community participation.

• Communicating with artists, performers and community groups
• Supporting outreach to schools, creative organisations and local groups
• Assisting with coordination of creative workshops and programmes

Learning Opportunities

Successful candidates will gain practical experience in:

• Venue operations and event management
• Digital marketing and social media promotion
• Community engagement and partnership building
• Website management and content publishing
• Creative programming and event production

Person Specification

The ideal candidate will demonstrate the following:

Essential

• Strong organisational and administrative skills
• Excellent communication skills (written and verbal)
• Attention to detail and ability to multitask
• Confidence working with digital tools and social media
• Ability to work independently and take initiative

Desirable

• Interest in arts, culture, music or creative industries
• Familiarity with WordPress or website editing tools
• Experience using social media for marketing
• Interest in events, festivals or community projects

Personal Qualities

The successful candidate will be:

• Intelligent and trustworthy
• Highly organised and proactive
• Enthusiastic about creative environments
• Comfortable working with a wide range of people
• Able to respond calmly to changing event environments

Benefits

The role offers valuable real-world experience in a creative venue environment.
Benefits include:
• Structured career development support
• Access to training and skills development opportunities
• Mentorship from experienced project leaders
• Professional references for future employment
• Reimbursement of approved out-of-pocket expenses

Time Commitment

• Part-time and flexible hours, depending on event schedules.
• Evening and weekend participation may occasionally be required.
• Remote, working from home