15 Reception volunteer roles in Hammersmith, Greater London

Volunteers are an essential part of our team, making sure that clients are able to  access the right service. Our Reception Volunteer will welcome clients and visitors at our office in Deptford. You will also deal with basic enquiries (in person, over the phone or by email), assess what support clients need and help them access the right service.

Our Volunteer team is integral to the smooth running of LRMN. Without them our advisors wouldn’t be able to provide life changing support to the people who access our services. 

Our Volunteer Receptionist will be the first person that clients will talk to so it is essential that we offer a  safe, welcoming and non-judgemental space and give them the right information about the services we offer. Given the demand that we face, volunteers help us do that. 

What activities will you be involved in? 

As part of our volunteer team, you will work with staff and fellow volunteers to: 

• Welcome clients to our office and Advocacy Drop-In Service, speaking with them to understand their needs in a professional and compassionate manner
   

• Respond to queries from clients and members of the public via phone and email
   

• Support clients to complete our online referral form
   

• Help clients and referrers understand the services we offer and how to access them
   

• Respond to new referrals and upload them onto our case management system
   

• Contact clients to book appointments and follow up on referrals
   

• Take messages for staff and volunteers and ensure they are passed on promptly
   

• Log incoming mail and post outgoing mail for staff and volunteers
   

• Help gather feedback from clients to support service improvement
   

• Undertake other administrative tasks as required

As you become more experienced, you may be involved in giving basic advice, providing  support letters and other duties. 

What can you gain from this opportunity? 

By volunteering with LRMN, you will: 

• Make a difference to the lives of migrants, asylum seekers and refugees living in south-east London 

• Be part of a diverse, knowledgeable and proactive team in an organisation that has  been running for over 25 years 

• Gain experience of admin work in an office environment 

• Gain an understanding of the issues affecting refugees, asylum seekers and migrants 

• Have regular support and supervision from the Business and Operations Officer 

• Be provided out of pocket expenses to the value of £6 for lunch per day (if volunteering 4+ hours) &  up to £15 travel expenses (when volunteering in the office for 4+ hours) 

Is there induction and training? 

Yes, we provide a comprehensive induction to all new volunteers. This covers roles and  responsibilities, safeguarding, record keeping and use of our client management system  (Advice Pro).

You will be provided with the training needed to perform the role and will have the opportunity to join training with the whole LRMN team.

Who are LRMN looking for? 

We’re looking for someone who is: 

• Passionate about supporting migrants, refugees and asylum seekers 

• Friendly and approachable and can manage professional boundaries 

• Excellent at communicating 

• Proactive and able to use own initiative 

• Organised and methodical in their work 

• Respectful of client confidentiality 

• Experienced in working with multicultural communities 

• Able to use their digital skills to make referrals and manage online systems 

LRMN is committed to equality and diversity. We pride ourselves on having a diverse team  with a range of experiences. We encourage people with lived experience of the asylum  and/or immigration system to apply. If you need additional support or adjustments to apply or volunteer,  please contact us. 

What commitment do you need to make? 

We ask volunteers to commit to volunteering at least 4 hours (9.30am -1.30pm) for at least six months.

Mind In Enfield and Barnet combines over 50 years of experience to improve peoples mental health in Enfield, Barnet and beyond. We are led by lived experience and driven by a passion to support and protect people’s mental health in ways that they want.

An exciting opportunity has arisen for a Volunteer Meet and Greet to support the Therapy Team at Mind in Enfield and Barnet (MiEB). This role involves sitting at the reception desk and acting as a first point of contact, helping to create a friendly, welcoming and supportive environment for clients, visitors and staff. You will offer clear directional guidance, practical assistance and information about services and activities, helping people feel safe, comfortable and supported when they arrive. This role is ideal for someone who enjoys engaging with others and contributing to a positive, inclusive space for individuals accessing mental health services.

Key Responsibilities:

• Help create a friendly and inclusive environment by greeting clients and visitors in a warm and professional manner

• Cover the reception desk and act as a first point of contact for enquiries

• Provide clear directional guidance and escort individuals to their destination where appropriate

• Ensure clients, visitors and staff sign in and out accurately

• Maintain accurate logs of calls and emails in line with service procedures

• Help maintain a tidy, calm and welcoming reception and waiting area

We welcome individuals with lived experience of mental health challenges to apply.

Within our organisation, volunteers are highly valued and essential to delivering our services effectively. We encourage applications from everyone, regardless of their background. This includes people who have personal or professional experience with mental health challenges. We focus on providing comprehensive training, guidance, and supervision to ensure volunteers feel confident and capable in their roles. We support our volunteers' success and offer opportunities to network and socialise with trustees, staff, and fellow volunteers. We are committed to recognising the meaningful contribution every volunteer makes to our community.

This is a part-time, volunteer (unpaid) role with flexible hours ranging from a minimum of 1 day (3–5 hours) up to 20 hours per week. Hours can be scheduled on Mondays, Tuesdays, Wednesdays, and Thursdays between 10:00am and 3:00pm. Please see the attached document for further details.

Please apply to the volunteering email address attached, with a current CV and covering letter explaining your interest in this role. 

You’ll support the smooth and efficient running of the organisation by helping implement key IT, facilities, and compliance projects — with a particular focus on improving internal systems and streamlining operational processes. This hands-on role offers experience in operations, tech systems, and policy development, working closely with the Facilities and Operations Manager and other teams. Ideal for students or recent graduates in Business, IT, Operations, Project Management, or Data Systems.

Main responsibilities:

• Data & System Optimisation

- Support the optimisation of internal systems, including improving CRM workflows and data processes

- Organise SharePoint folders for better document access

- Clean and update data in the Beacon CRM system

- Identify opportunities to streamline operational tasks and improve team efficiency.

• IT Asset Management

- Maintain an accurate inventory using Asset Tiger.

- Create simple instructional materials for staff and interns.

- Support tech tasks: set up Flip Whiteboards, update phone systems, organise sale of spare tech, audit staff email accounts.

• Policy Implementation

- Help revise Health & Safety Annexes to improve clarity.

- Assist in embedding GDPR procedures across teams.

- Adhere to Baytree Centre policies and safeguarding procedures.

- Undertake client-facing responsibilities across Baytree services (e.g. youth clubs, workshops, reception, and befriending activities). • Work directly with clients across Baytree services (e.g. youth clubs, workshops, reception, and befriending activities).

Skills and qualities required:

- Punctual, reliable, and detail-focused.

- Practical, with a clear and user-friendly approach.

- Strong communication and organisational skills.

- Able to work independently and take initiative.

- A mindset for continuous improvement.

Commitment:

- Minimum 10 hours per week, flexible weekdays between 9:30 am – 6:00 pm.

- Minimum 4-month duration, with flexibility to extend.

Benefits:

- We reimburse up to £7 for travel and £5 for lunch expenses for each full day of internship.

- Experience in charity operations, project and systems management.

- Opportunity to work across departments and improve internal processes.

- Development of practical, transferable skills.

- Contribution to a meaningful mission.

This role is open to female applicants only (Equality Act 2010: Schedule 9: Occupational Requirements). Applicants must be 18 years or older.

An exciting volunteer opportunity at Mind in Camden – we are seeking frontline volunteers to help run our busy admin Office and Reception.

We are looking for a friendly and organised person who is able to commit to volunteering for six months as a minimum, ideally for at least one full day a week. We also welcome applicants who wish to volunteer for more than one day a week or who would like to volunteer for longer than six months. Regretfully we cannot consider applications from volunteers who can only commit to half days.

You might be someone with existing administrative skills who is interested in supporting our cause as a mental health organisation or have experience supporting family or friends with mental health challenges or someone who would like to develop their skills and gain administrative experience in an office environment. We provide a range of training of all of our volunteers.

We welcome applications from people of all backgrounds and identities, and are happy to discuss any adjustments you may need to the application or role to support any access needs. Please download the role description for a more detailed look at what the role includes and what you can expect.

Summary

To be the first point of contact for families at our centres, providing administrative support and helping ensure the smooth running of the service.

Detailed description

We are looking for Volunteer Administrators for the following locations:

Broadwater Family Centre, Stevenage

Windmill Family Centre, Hemel Hempstead

Sopwell Family Centre, St Albans

Westfield & Littlebury Family Centre, Watford

The BECC Family Centre, Borehamwood

Main responsibilities

·Welcome families, visitors, and professionals to the Family Centre in a friendly and professional manner.

·Answer telephone calls and take messages accurately.

·Assist staff with administrative tasks such as photocopying, filing, and preparing resources.

·Input data into systems, ensuring accuracy and confidentiality.

·Help maintain an organised and tidy reception and office space.

·Support the preparation of publicity materials, newsletters, and information displays.

·Signpost visitors to the appropriate staff member for further support.

·Uphold safeguarding, confidentiality, and health & safety policies at all times.

Skills / Abilities / Experience / Qualities

·Friendly, welcoming, and professional manner.

·Good organisational and communication skills.

·Basic IT skills (Microsoft Office, email, internet)

·Reliable, punctual, and able to work as part of a team.

·Respectful of confidentiality and sensitive information.

·Understanding of diversity and inclusive practice.

·Previous office or reception experience is helpful but not essential.

Training / Support

·A full induction to the service and specific site will be provided.

·Requirement to undertake One YMCA online training courses

·To understand and implement One YMCA’s policies.

·Ongoing support and regular 1:1 meetings

·Access to organisational events throughout the year including Socials, Conferences and Training opportunities. 

Additional Information

·Undergo enhanced DBS check

·X2 References required

·Undertake additional training as and when required

·We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines

Your role is to support the Corporate Relations Manager at the Baytree Centre in developing and maintaining corporate partnerships. This includes conducting prospect research, assisting with engagement activities, and supporting the delivery of corporate volunteering days to ensure companies remain connected to Baytree’s mission and values.

Main responsibilities:

- Conduct detailed research to identify and analyse potential corporate partners aligned with Baytree’s mission.

- Create and maintain a structured database of prospects, including relevant company data and key contacts.

- Prepare comprehensive prospect profiles with information on CSR initiatives, sponsorship activities, and charitable giving.

- Support the planning and coordination of corporate volunteering days, including logistics, preparation of materials, and communication with partners.

- Monitor industry trends to identify new corporate partnership opportunities.

- Assist with any tasks set by the Corporate Relations Manager to support corporate engagement efforts.

- Adhere to the policies and procedures of the Baytree Centre.

- Complete volunteer questionnaires and evaluations as required.

- Adhere to Baytree Centre policies and safeguarding procedures.

- Work directly with clients across Baytree services (e.g. youth clubs, workshops, reception, and befriending activities).

Skills and qualities required:

- Strong interpersonal and communication skills.

- Proficiency in Microsoft Office, particularly Excel and Outlook.

- Strong research and analytical skills, with attention to detail.

- Ability to work independently and manage time effectively.

- Reliable, punctual, and committed.

- Enthusiasm for community development and corporate social responsibility.

- Willingness to take initiative and support a range of tasks.

- A friendly, flexible, and professional attitude.

Commitment:

- 2 to 4 days per week (Monday–Friday).

- Hours: 10:00 am – 5:00 pm. - Duration: 4 to 6 months, with the option to extend.

Benefits:

- We reimburse up to £7 for travel and £5 for lunch expenses for each full day of internship.

- Valuable experience in corporate fundraising and partnership development.

- Opportunity to gain and develop practical research and engagement skills.

- Personal fulfilment from contributing to meaningful community initiatives.

- Opportunity to attend corporate and volunteer social events and network.

- Professional development and workplace experience in the charity sector.

This role is open to female applicants only (Equality Act 2010: Schedule 9: Occupational Requirements). Applicants must be 18 years or older.

Women’s Service Intern 

Assist Baytrees Women’s Service team with administrative tasks, event coordination, and direct engagement with service users and volunteers. You will help coordinate and assist in delivering workshops and activities that empower women and girls, while contributing to a welcoming and inclusive environment. This role provides valuable hands-on experience in the charity sector and community education settings, allowing you to develop practical skills in administration, communication, and programme delivery, and gain insight into women’s services and community-focused work.

Main responsibilities:

- Provide admin support, including data entry and record-keeping.

- Help plan and deliver events and workshops.

- Communicate with service users and volunteers.

- Prepare materials and resources for activities.

- Assist with feedback collection and basic monitoring tasks.

- Maintain a welcoming, inclusive environment.

- Follow Baytree’s policies and procedures.

- Complete volunteer questionnaires and evaluations as needed.

- Work directly with clients across Baytree services (e.g. youth clubs, workshops, reception, and befriending activities).

Skills and qualities required:

- Good communication and organisational skills.

- Confident using Microsoft Office.

- Friendly, reliable, and proactive.

- Able to work independently and as part of a team.

- Interest in women’s empowerment and community work.

- Respectful and inclusive approach.

Commitment:

- 2 to 4 days/week (Monday–Thursday), 10:00 am–6:00 pm.

- Duration: 4 to 6 months, with the option to extend.

Benefits:

- We reimburse up to £7 for travel and £5 for lunch expenses for each full day of internship. - Real-world experience in the charity sector.

- Development of admin and people skills.

- Insight into women’s services and community learning.

- Personal fulfilment and social opportunities.

- Supportive, values-driven environment.

- Inclusion in social events, offering opportunities to build connections with other volunteers.

This role is open to female applicants only (Equality Act 2010: Schedule 9: Occupational Requirements). Applicants must be 18 years or older.

Support the Communications and Fundraising Leads in delivering a centre-wide communications and marketing plan. You'll contribute to digital content, explore fundraising opportunities, maintain supporter records, and help share Baytree’s story across platforms.

Main responsibilities:

Communications

- Assist with internal and external comms campaigns.

- Maintain a photo and case study database.

- Support social media (Facebook, Instagram, Twitter, LinkedIn).

- Draft blog posts and press releases. - Keep website content and digital presence up to date.

Fundraising

- Help manage Baytree’s supporter database.

- Support event planning and donor communications.

- Assist in research for new fundraising and sponsorship opportunities. + Work directly with clients across Baytree services (e.g. youth clubs, workshops, reception, and befriending activities).

Skills and qualities required:

- Personable, enthusiastic, and confident communicating with diverse groups.

- Excellent written, verbal, and editing skills.

- Computer literate, with social media experience.

- Organised, reliable, and self-motivated.

- Able to work independently and manage time effectively.

- Interest in communications or fundraising in the charity sector. Desirable: - Knowledge of design tools (Photoshop, Illustrator, InDesign).

- Experience with databases.

- Additional languages (e.g. Spanish, French, Arabic).

Commitment:

- 2 days per week.

- Hours: 10:00 am – 6:00 pm.

- Duration: 4–6 months, with flexibility to extend.

Benefits:

- We reimburse up to £7 for travel and £5 for lunch expenses for each full day of internship.

- Real-world experience in charity comms and fundraising.

- Skill-building in media, content, and supporter engagement.

- Opportunity to contribute to meaningful work, inclusion in volunteer social events.

This role is open to female applicants only (Equality Act 2010: Schedule 9: Occupational Requirements). Applicants must be 18 or older.

Your role is to support the Monitoring and Evaluation (M&E) Officer at the Baytree Centre in assessing the Centre’s programmes and monitoring their impact on service users. This includes assisting with data collection and analysis, organising focus groups and interviews, and supporting the creation of reports that inform service improvement and highlight outcomes.

Main responsibilities:

- Support the enhancement of M&E processes across all Baytree services.

- Conduct research into innovative methods for data collection and analysis.

- Organise and facilitate focus groups and conduct interviews with service users.

- Assist service users in completing questionnaires.

- Prepare case studies based on collected data.

- Compile and analyse findings to create clear, accurate reports.

- Adhere to the policies and procedures of the Baytree Centre.

- Complete volunteer questionnaires and evaluations as required.

- Work directly with clients across Baytree services (e.g. youth clubs, workshops, reception, and befriending activities).

Skills and qualities required:

- Strong interpersonal skills; able to work collaboratively in a diverse team.

- Good written and verbal communication skills.

- Proficiency in Microsoft Outlook and Excel.

- Strong organisational skills with the ability to work independently.

- Good time management and attention to detail.

- Reliable, punctual, and committed to the role.

- Interest in working with children, young people, and community services.

- Willingness to support various tasks and contribute flexibly as needed.

Commitment:

- 2 to 4 days per week (Monday–Thursday).

- Hours: 10:00 am – 6:00 pm.

- Duration: 4 to 6 months, with flexibility to extend if desired

Benefits:

- We reimburse up to £7 for travel and £5 for lunch expenses for each full day of internship.

- Hands-on experience in monitoring and evaluation within the charity sector.

- Opportunity to develop practical research, analysis, and reporting skills.

- Insight into the impact of educational and community programmes.

- Personal fulfilment from supporting meaningful community development work.

This role is open to female applicants only (Equality Act 2010: Schedule 9: Occupational Requirements). Applicants must be 18 years or older.

Your role is to support the Life Skills and Employability Programme Lead at the Baytree Centre in enhancing and delivering the Life Skills Project. This includes Her Space (Spark) for girls in school year 10 and above, Future Me (Jr Spark) for girls in years 8–9, and Step into Secondary (Sparklers) for girls in year 7. This involves co-facilitating weekly workshops that embed essential life skills and promote Baytree’s five Character Development traits: Resilience, Self Control, Fairness, Purpose, and Good Judgement. You will contribute to creating a welcoming, inclusive environment where girls can explore important topics, build confidence, and develop the skills they need to thrive.

Main responsibilities:

- Contribute to the development and maintenance of a library of reusable, age-appropriate session plans.

- Engage with girls to incorporate their interests and ideas into session content.

- Assist in the delivery of group sessions, workshops, and activities.

- Research and source materials and resources to enhance session quality.

- Build supportive and respectful relationships with girls, young women, and families who access the centre.

- Ensure sessions are inclusive and representative of the diverse community served by Baytree. - Adhere to Baytree Centre’s policies and procedures, including safeguarding and health and safety.

- Complete volunteer questionnaires and evaluations as required.

- Attend development trainings sessions whenever Mentoring Programme is paused (i.e. beginning of the term and half term weeks).

- Work directly with clients across Baytree services (e.g. youth clubs, workshops, reception, and befriending activities).

Skills and qualities required:

- Good interpersonal skills, able to work well within a diverse team.

- Computer literate – Microsoft Outlook and Excel.

- Ability to work independently with limited supervision.

- Strong time management and organisational skills.

- Reliable, punctual, and committed.

- Interest in working with children, young people, community development or social care. - Flexibility and willingness to support a variety of tasks as needed.

- Experience working with children or young people (desirable).

- Experience with volunteering and/or workshop planning (desirable).

- Some knowledge of a second language (e.g. Spanish, Portuguese, French, Arabic) is an advantage.

Commitment:

- 2 to 4 days per week (Monday–Thursday).

- Hours: 10:30 am – 6:30 pm.

- Duration: From 3 to 6 months, with the option to extend if desired.

Benefits:

- We reimburse up to £7 for travel and £5 for lunch expenses for each full day of internship.

- Gain valuable experience in youth facilitation, life skills development, and programme planning.

- Develop transferable skills in leadership, teamwork, and inclusive education.

- Personal fulfilment from empowering girls and supporting meaningful community impact.

- Professional development and insight into the charity and education sectors.

This role is open to female applicants only (Equality Act 2010: Schedule 9: Occupational Requirements). Applicants must be 18 years or older.

ABOUT US 

Central and North West London (CNWL) Trust has almost 7,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. 

Arts in Health (AiH) is a step-down service from the Community Mental Health Hubs (CMHH), offering a programme of regular creative activities to support adults with lived experiences of mental health difficulties.

Our programme consists of weekly sessions on a Thursday – taking place at an art studio in W9 and cultural visits to museums and galleries across Central London. 

Participants can attend Arts in Health for roughly 8 months. Therefore, we request that volunteers commit to 8 months (1 term) or the whole year (2 terms) if possible. 

Term 1 runs from Sept 2026 – March 2027 and Term 2 runs from April 2027 – Dec 2027.

ABOUT THE ROLE 

We are looking for a local volunteer ‘travel buddy’ to accompany and support a participant from home to the Arts in Health session locations, every Thursday. This would best suit someone living close to Westminster or Kensington & Chelsea due to travel time, but we are open to further afield. 

Participants may need support because they feel anxious travelling alone, going to a new place, taking public transport, have fluctuations in their mental health, or need the accountability of having a travel buddy.

You won’t be attending the 2 hour sessions (2-4pm) of the project, but you will be free to spend those two hours looking at shops, museums, reading, or going to a cafe.

COMMITMENT AND LOCATION 

You will need to be available on Thursday afternoons, from late September, to provide weekly support - arriving with your participant at the selected venue by 1.45pm and picking up just after 4pm. This means you'll approximately be needed from late morning until early evening, depending on travel times. 

Travel buddies will have an online induction with the Arts in Health team before the project starts to share more about the project, learn about safeguarding within the team and to answer any questions. 

Programme dates and locations for 2026-27 confirmed once in post. 

Locations 

1. Art Studio -Maida Vale area W9

1. Cultural visit to a museum / gallery* - various locations across central London

*There may be slight changes to time on occasion according to the venue 

KEY TASKS 

• Travel to the participant’s home or a mutually agreed location nearby; meet them outside 

• Supporting a participant to travel to and from the venue, from their home, using public transport, to ensure they get to the session with time to settle before it starts

• Plan the journey from where you greet participant, to the session location in advance 

• Wait patiently for two hours without attending the session, and then travel back to their home location at the designated time

• Encourage the regular attendance of participants 

• Report any issues or concerns to the AiH team 

• Read and follow our policies & procedures - designed to keep you safe, including guidance around confidentiality 

KEY TRAITS, SKILLS AND EXPERIENCE 

• A kind, caring and supportive nature, with an ability to relate positively with both staff and clients 

• Be organised, with the ability to plan travel routes and travel confidently using public transport 

• Empathetic, compassionate, patient, tolerant and considerate 

• Good communication skills, including responding to emails and calls in a timely manner 

• An interest in working with mental health, adults with complex needs and learning more about using the arts for wellbeing and self expression. 

• An understanding of individual patients’ needs taking into consideration cultural and religious requirements 

• Reliability: to be someone we can rely on 

• Committed: to be consistent and dependable

• The ability to work independently whilst staying within the role’s boundaries, recognising what should and shouldn’t be done, when to seek advice or report concerns. 

• Committed to the values and policies of the Trust, including Data Protection and Equal Opportunities

WHAT IS IN THERE FOR YOU? 

• The opportunity to gain experience and develop knowledge and skills of working with adults with experiences of mental health issues 

• Provide a supportive and empathetic service 

• Learn about safeguarding adults 

• Learn more about the ethos and work of Arts in Health 

• Experience and insight into working within the NHS and healthcare sector, and working within a community environment

• Full support and a range of relevant training, including local induction and orientation 

• Access to the Volunteer to Career (VtC) programme to support you enter careers in the NHS through volunteering once 30 hours of volunteering have been completed 

• A reference for future volunteering or employment, following completion of at least 60 hours of volunteering 

• Following our expenses policy, reimbursement of agreed expenses

Our small friendly Charity Shop in South Westminster

As well as being an important source of revenue for the Centre, the shop on Horseferry Road is the public face of the Cardinal Hume Centre to the residents and workers of Westminster. It can be a very busy environment with lots of regular customers. You will be part of a friendly, international team!  You will receive excellent support and opportunities to learn team skills and customer service.  You can obtain a reference for future employers.

How does this role make a difference?

You will be part of the fundraising team, raising funds to support the work of the Cardinal Hume Centre and promoting the work of the Centre to the public.

What will you be doing?

Flexibility will be given where possible, but in general, volunteers will undertake the following tasks as part of this role:

· Customer service on the till

· Cashing up at the end of the day and walking the takings round to the reception and handing in to Finance Team

· Greeting and helping customers

· Replenishing the stock on the shop floor

· Sorting donations

· Helping present top items in window display and around the shop

· Promoting the work of the Centre to the public

Want to increase your skills in retail?

If you want to develop in this role, we are keen to support you.  There are more responsibilities you can take on in the shop, for example; opening and closing the shop, cashing up at the end of the day and helping with the induction of new volunteers.  Let us know if this interests you.  We also have employment advisors who can provide employment support.  Furthermore, if you want to expand your experience in the voluntary sector, you can combine your role in the shop with a volunteer role elsewhere in the organisation.

What are we looking for?

No special qualifications are needed to work in our shop, as relevant training will be given, however, we will be asking for the following qualities:

· Over 18+

· Good spoken English needed – at least Entry Level 3

· The ability to contribute to a positive team culture and atmosphere

· Be able to provide a friendly, high-quality service to customers

· A commitment to equal opportunities and to treating all individuals who visit or work in the shop with dignity and respect

· Physically fit - able to lift light bags and boxes and to comfortably use the stairs between the shop floor and the stock room.  Manual handling training will be given.

What is the time commitment?

The shop opening hours are 10am – 4.30pm, Monday – Friday.  A full or half day (10 – 1pm or 1 – 4.30pm) is ideal, but weare flexible and are grateful for even a couple of hours help each week. Ideally, volunteers will commit to a period of at least 4 months.

How will you be supported?

· You will be supported and trained in all areas of retail and customer service by the Charity Shop Manager and the Assistant Shop Manager.

· You will receive a Centre induction from a Volunteer Coordinator

· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel and also lunch if working a full day.

· For volunteers who stay for more than three months, we are happy to provide a reference.

Your role is to support the Youth Programmes Coordinator at the Baytree Centre in delivering our GEMS programme, which provides after-school clubs and activities for young people and their families. You will help ensure the smooth running of sessions, engage positively with participants, and contribute to building a safe, welcoming, and empowering environment.

Main responsibilities:

- Work closely with the programme coordinator to plan, support, and sometimes lead after-school clubs.

- Accurately input and maintain data and records on Baytree’s internal database.

- Assist in designing promotional materials such as posters, leaflets, and timetables.

- Conduct focus groups and surveys to gather feedback from the girls and young people using the service. - Run errands and source resources needed for activities.

- Engage positively and respectfully with the young people and families accessing the centre.

- Support the Youth Team with any additional tasks necessary to ensure smooth service delivery.

- Follow all Baytree Centre policies and procedures.

- Complete volunteer questionnaires and evaluations as requested.

- Work directly with clients across Baytree services (e.g. youth clubs, workshops, reception, and befriending activities).

Skills and qualities required:

- Good interpersonal skills, able to work well within a diverse team.

- Computer literate, with proficiency in Microsoft Outlook and Excel.

- Ability to work independently with minimal supervision.

- Good time management and organisational skills.

- Reliable, punctual, and committed.

- Interest in working with children, young people, community development, or social care.

- Flexibility and willingness to assist with a variety of tasks as needed.

- Experience working with young people or volunteering is desirable.

- Knowledge of a second language (e.g. Spanish, Portuguese, French, Arabic) is a plus.

Commitment:

- 2 to 4 days per week, Monday to Thursday.

- Hours: 10:30 am – 6:00 pm.

- Duration: 4 to 6 months, with flexibility to extend if desired.

Benefits:

- We reimburse up to £7 for travel and £5 for lunch expenses for each full day of internship.

- Gain practical experience working in youth services and the charity sector.

- Develop skills in group facilitation, data management, and community engagement.

- Contribute to positive outcomes for young people and families.

- Opportunity to attend volunteer social events and network.

- Valuable insight into alternative educational and community support settings.

This role is open to female applicants only (Equality Act 2010: Schedule 9: Occupational Requirements). Applicants must be 18 years or older.

Help us improve the quality of the information that supports young people, businesses and our wider community.

Position title: CRM & Data Support Volunteer
Reporting to: Quality Assurance & Impact Lead
Status: Voluntary and unpaid
Suggested commitment: Three days per week for approximately three months
Location: Tooting Works, London, with one agreed volunteering day from home

Expenses: Reasonable agreed out of pocket expenses reimbursed in line with the organisation's volunteer expenses arrangements

About Us:

Business Launchpad supports young adult aged 18 to 30 from low-income backgrounds across London to pursue enterprising careers and achieve financial progress. We provide tailored enterprise programmes, one-to-one coaching and practical employability experiences designed to develop business and life skills.

Tooting Works is Business Launchpad's social enterprise and provides affordable offices, co-working spaces and supporting infrastructure for businesses and entrepreneurs. Profits generated through Tooting Works are reinvested into Business Launchpad's charitable activities.

Job Summary:

The CRM and Data Support Volunteer will provide practical, supervised support with agreed data entry, cleansing, checking and record management activities. The volunteer will help us reduce identified backlogs, improve the reliability of organisational information and prepare agreed datasets for reporting or migration.

This is a time limited volunteering opportunity suited to someone who wants to develop practical experience of Salesforce, data quality and information management within a charity and social enterprise environment.

The Quality Assurance and Impact Lead will set priorities, provide instructions, review progress and approve any activity involving record merging, anonymisation, retention or deletion. Department Leads and designated data owners remain responsible for the accuracy and maintenance of information generated within their areas.

What you will support us with

CRM data cleansing and maintenance

·  Review Salesforce records against agreed data quality standards and instructions.

·  Correct incomplete, inconsistent or inaccurate records where the source information is clear and the correction has been authorised.

·  Support agreed data entry and keep an accurate record of significant changes completed.

·  Flag records that require investigation, judgement or a management decision.

Duplicate record review

·  Review potential duplicate accounts and contacts using agreed criteria.

·  Help prepare records for controlled consolidation and support approved merges under supervision.

·  Escalate unclear or complex duplicate cases before any change is made.

·  Support the review of an initial backlog of more than 3,000 potential duplicate records.

Alumni data cleansing and migration

·  Help cleanse, standardise and prepare historic alumni information for migration into Salesforce.

·  Check records for completeness, consistency and appropriate formatting.

·  Support the consolidation of alumni datasets to create a reliable baseline for future outcomes reporting.

·  Support work on an initial dataset of approximately 380 alumni records.

Data retention, anonymisation and deletion support

·  Support agreed retention, anonymisation or deletion activity only when directly instructed and supervised.

·  Maintain a clear audit trail and pause immediately if any instruction or record is unclear.

·  Follow confidentiality, data protection and information governance requirements at all times.

·  Do not independently decide whether information should be retained, anonymised or deleted. The initial review may include more than 1,500 records.

Tooting Works data preparation

·  Help prepare, clean and standardise agreed Tooting Works information before migration into approved systems.

·  Assist with reviewing information held across existing databases and with digitising appropriate tenancy or operational records where agreed.

·  Identify missing, duplicated or inconsistent information and refer queries to the relevant data owner.

·  Support scoping across approximately nine existing databases or data sources, subject to the agreed technical plan.

Salesforce reports, dashboards and KPI support

·  Help check agreed Salesforce reports against documented reporting requirements.

·  Review report filters, fields and dashboard dependencies, and refer technical issues to the appropriate lead or specialist.

·  Assist with routine dashboard refreshes, data collation and preparation of management information.

·  Support outstanding KPI data entry, initially covering around 30 reports and 15 KPI records across six months.