Skills and employment manager volunteer roles in Churchtown, merseyside

We are looking for a dedicated Lay Trustee who will join our Board to support the strategic direction of the charity. We are member-led, funded by our universities and together with students we strive to create a world class student experience for all.

Introduction

Thank you for your interest in our Lay Trustee role here at Falmouth and Exeter Students’ Union (The SU); based in beautiful Cornwall. We're very pleased to announce the opening of applications for our esteemed Board of Trustees. We are very proud of what we do, and we are looking for a dedicated Lay Trustee who will join our Board to support the strategic direction of the charity. You will need to share the values of the SU and commitment to achieve our priorities, working collaboratively to help take us to the next level. We are a member-led charity, funded by our universities and together with students we strive to create a world class student experience for all.

Our membership comprises of students studying with both Falmouth University and the University of Exeter (Cornwall) which creates a unique and special experience of which we love to be a key part of.

The role of Lay Trustee provides an opportunity to support our Sabbatical and Student Trustees foster a culture of student leadership and deliver a student-focused service.

You will be taking up the role at a critical and exciting time, as we are within the first year of our 2025-2030 Strategy.  If you are excited at the prospect of contributing to the growth and development of the SU, then we eagerly anticipate the possibility of working alongside you to shape the future of our organisation.

We are especially keen to hear from applicants based in the South West, with experience in any of the below areas:

· Finance:

o Financial planning and management

o Development of income streams and financial sustainability

· Law and Compliance:

o Charity Law

o Employment Law

· People:

o HR management 

o Learning and development

· Fundraising:

o Grant fundraising 

o Social investment and enterprise

o Developing commercial income streams 

For full details of the role, please see the Lay Trustee Recruitment Pack below. 

Why Should You Become a Trustee?

Being a Trustee is a valuable and rewarding experience. You’ll get to make a lasting difference to the lives of our students, and influence how the Union is run. You will use your skills, knowledge, and experience to support the Board in reaching sound decisions. You will be involved in leading discussions, making collective decisions, and identifying key issues. You’ll have the opportunity to mentor and support our President and Student Trustees. As a Lay Trustee, you are eligible to become Deputy Chair of the Board, or Chair of one of the sub-committees. This is dependent on vacancies for these roles.

You will receive comprehensive induction training, and further training relevant to your role as a Chair or member of a sub-committee.

Job Description

We’re looking for someone to work collectively with our Board of Trustees to provide support and strategic direction to our Students’ Union.

Remuneration: Lay Trustees are voluntary, unpaid roles. However, all reasonable out of pocket expenses will be reimbursed, such as travel costs to board meetings.

Hours: Hours can vary however typically each year:

· Four Board of Trustees meetings – each meeting is around three hours long conducted online.

· Additional four (eight for Finance) sub-committees meetings conducted online – each meeting is around 1 hour.

· There are usually one or two in-person events per year including a Board of Trustees meeting – each event is usually a day and/or an evening event. These are delivered in Cornwall (expenses paid).

Term of office: three years, up to three terms.

Location: Homebased with one or two in-person events in Cornwall per year.

Role Purpose:

The Trustees are ultimately responsible, individually and collectively, for all activity within the SU. The Board is legally responsible for our staff, finances, risk management and reputation. The Board is responsible for setting the vision and values of the organisation and for ensuring the delivery of organisational purpose. The Trustees ensure development of and agree a long-term strategy, approving and monitoring delivery plans.

How To Apply

Please visit the role posting on our website for further details on how to apply. We require the completion of a Person Details form, and Skills Audit spreadsheets, along with your CV and covering letter. The deadline for applications is 09:00 on Monday 13 April. Applications will be considered and shortlisted upon receipt, with interviews to take place (online) on a rolling basis.  

Ideally, you will be available to attend a Trustee Induction on the morning of Tuesday 23 June, ahead of the first Board of Trustees meeting on Wednesday 24 June (as an observer), both online via MS Teams. Your term of office will start on Wednesday 01 July.

For full details of the role, please see the Lay Trustee Recruitment Pack below. 

Who are we: 
We are Buttons & Bubbles CIC. We are dedicated to increasing inclusion and representation across society for disabled families. We take a positive and proactive disability and illness. We don't conform to society's and the media's view that disability is awful, and you have no quality of life. Although we fully acknowledge it gives rise to come of the most heartbreaking and challenging times you will ever face. We ask everyone who joins Buttons & Bubbles to embrace this perspective. If you don't agree with it, then sadly we're not the right organisation for you. 

About the role: 
 
We are looking for people to help lead some our teams across the organisation. We are volunteer led and manage 65+ volunteers across the country, most of them remoately. There are 10 different teams ranging from creative to business development. We are looking for up to 10 people to help with the coordination of feedback, delegation of tasks and assisting with running monthly meetings. We have a very diverse team of volunteers from all different culture, religons and disabilities. 

Our values: 

We embrace disability and neurodiversity; it makes us a stronger and more brilliant team. No robots at Buttons & Bubbles, thank you! 

What are we looking for? 

We are looking for a few individuals who may have the following skills and experience. Don't worry if you haven’t as full training will be provided.

Skillset; 

• Communication skills  

• Coordination skills

• Delegration 

• Knowledge or previous experience of working with disabilities. 

• Knowledge of inclusive design and work practices or open to learning.

• Organised  

• Adaptable  

• Willing to learn and develop  

• Thrill of building an online community. 

• Have a basic DBS check

• Positive attitude towards disability or illness 

Benefits of joining Buttons & Bubbles C.I.C:  

• Gaining valuable experience. 

• Improving your confidence 

• Allows you to explore potentially different areas of interest. 

Benefits of volunteering with us:  

• Making a difference to the community 

• Makes a positive impact on people 

• Develop your current skill set and gain new skills. 

• Displays your level of commitment to future employers. 

• Displays your ability to balance and schedule your time effectively when seeking future 

• Employment opportunities

Job Overview

The Abundant Woman is looking for an experienced and compassionate Human Resources (HR) Manager to help build and support our growing team. This role is essential for creating a positive work environment that reflects our mission of empowering women, ensuring our HR policies are inclusive, and managing the full HR lifecycle—from recruitment and onboarding to performance management and staff well-being.

Key Responsibilities

 •  Oversee recruitment, hiring, and onboarding processes to attract and retain top talent aligned with our values.

 •  Develop and implement HR policies that promote a positive, inclusive, and supportive workplace culture.

 •  Provide guidance and support on employee relations, performance management, and conflict resolution.

 •  Coordinate training and professional development opportunities to support employee growth and well-being.

 •  Ensure compliance with UK employment laws and maintain up-to-date employee records and HR documentation.

Key Skills and Qualifications

 •  Proven experience as an HR Manager or in a similar role, preferably in a nonprofit or social enterprise setting.

 •  Strong knowledge of UK employment law, HR best practices, and compliance requirements.

 •  Excellent interpersonal and communication skills, with an empathetic and solutions-oriented approach.

 •  Organisational and problem-solving skills, with attention to detail in managing HR processes.

 •  Passion for supporting a mission-driven team and fostering an inclusive work culture.

Why Join Us?

As the HR Manager at The Abundant Woman, you’ll be a key part of a mission-driven team dedicated to creating impactful change. This role offers the unique opportunity to shape our organisation’s culture and provide meaningful support to a team committed to empowering women.

The Willats Trust is a grant-making, cross-denominational Christian charity with a vision to see our estates and most deprived communities around the UK transformed by the love of Jesus.

Our mission is to fund relational evangelism through local expressions of church, by working with like-hearted partners to share the good news of Jesus in the areas of greatest deprivation across the UK.

Since our establishment in 1858, sharing the Gospel in these communities has always been our priority. Thanks to the generosity of Mr Willats, who gifted a significant property portfolio to the charity at its inception, we have been able to use funds generated from this property portfolio to finance grant-making to support evangelists, church planters, or other activities related to evangelism and making disciples in the top 20% areas of deprivation across the UK.

Following a strategic review in 2025, we have an ambition to more than double the amount we award in grants from £500,000 to £1m a year. Over the next ten years, we want to see more thriving Jesus-centric churches planted in our areas of greatest deprivation and led by people who look like the communities they are serving. This means part of our grant-making supports immediate tactical needs, but part of our grant-making also seeks to influence the underlying factors which will enable the long-term fulfilment of our vision.  

We believe the kingdom of God works best when we all bring what is in our hand and let God do the multiplication. Our posture is to come alongside like-hearted partners who share the same vision and work together in partnership to support and equip those God has called to these communities.

We are seeking to make two Trustee appointments. Individuals who bring expertise in one or more of the following areas:

- Mission-related: someone with lived experience of planting, leading or supporting Jesus-centric churches in communities experiencing significant deprivation. You will probably also carry a sense of calling that is bigger than a single geographic area and will be able help us think strategically about how we use our resources to contribute to increased church planting and evangelism in our areas of greatest deprivation, alongside others, over the next decade and bring deep relationships with others already serving in this space.

- Commercial property: someone with professional property expertise relating to exiting portfolios of residential and non-purpose-built HMO properties, or property development, who can advise on asset optimisation and property exits over the coming years, which will enable us to give more money away.

- Legal, financial or HR: individuals with strategic leadership skills and a passion to see resources deployed for Kingdom-purpose.

The time commitment required of a Trustee is usually likely to equate to approximately 6-8 days per year.

It’s a crucial and exciting time in the history and further development of The Willats Trust. By being a Trustee you will be able to make a difference across the UK and get to have a ringside seat to see what God is doing, as we know his heart is always for the most overlooked and forgotten. We are full of expectancy for what God is going to do in this current season and want to play our small part in this, alongside others.

We appreciate the rich diversity of our Trustees and Staff and seek to create a culture where everyone develops and fulfils their potential. We recognise the immense value of different perspectives brought by those with varied backgrounds, characteristics and experiences. We particularly welcome applications from under-represented sections of the community (specifically in our context, women, individuals of Global Majority Heritage and those from non-Anglican church worshipping backgrounds).

Please note that this role has an Occupational Requirement to be a committed Christian as permitted under Schedule 9, Part 1, of the Equality Act 2010.

Closing date: 12 noon BST on Friday 8th May 2026.

Podcast Guest Booking & Story Research is about people, not just content.
When we understand this:

• Trust is built through consistent, thoughtful outreach and clear communication with potential guests

• Safeguarding is embedded in how we approach stories, ensuring ethical research and respectful handling of sensitive topics

• Respect is what keeps guests engaged, valued, and willing to share their stories authentically

About Us:

Tell My Truth and Shame the Devil C.I.C. is a survivor-led social enterprise dedicated to uncovering hidden truths about the world, exposing childhood sexual abuse and systemic illusions, and fostering conscious, humble, and empowered individuals. Our mission is to create a book club that educates, challenges, and awakens members to understand the “matrix” of society, the New World Order, and the realities often hidden by mainstream narratives.

About the Role

We are seeking a motivated Book Club Manager / Community Lead to develop, run, and expand our book club. This role requires someone passionate about knowledge-sharing, community-building, and guiding members through thought-provoking books and discussions that challenge conventional thinking.

The position is volunteer, with opportunities to transition into a paid role as the organization expands.

Why This Role Matters

Be part of a global, purpose-driven initiative focused on awakening, knowledge, and conscious community-building.

Flexible, remote work with the ability to shape and grow the club from the ground up. Opportunities to transition from volunteer to paid leadership as the club expands.

Make a real impact on members’ understanding of the world, fostering critical thinking and conscious living.

Experience Qualification and Requirements

• Experience running or managing book clubs, discussion groups, or community programs is a plus, but passionate and motivated individuals are encouraged to apply.

• Strong organizational and event management skills.

• Excellent communication and facilitation skills for leading discussions.

• Knowledge of tools and platforms for virtual book clubs (Zoom, Discord, social media, event management platforms, etc.).

• Ability to research, source, and recommend books that challenge mainstream narratives and promote critical thinking.

• Passion for personal growth, education, and community development.

• Ability to engage members aged 16–35 and foster a welcoming and intellectually stimulating environment.Main Responsibilities/ Key Duties

• Develop and establish the structure of the book club, including mission, themes, and long-term goals.

• Schedule and organize regular book club sessions, both online and offline.

• Manage and moderate discussions to ensure engaging, respectful, and thought-provoking conversations.

• Source, curate, and recommend books aligned with the club’s mission of awakening, education, and self-reflection.

• Create and host events such as webinars, author talks, workshops, or live discussions.

• Promote the book club through social media, community networks, and other channels to grow membership.

• Develop systems and processes to streamline operations, track member engagement, and improve overall club experience.

• Mentor and guide members on critical thinking, awareness, and personal growth.

Additional Notes

This role is not suitable if you:

• Prefer low-responsibility volunteer work

• Avoid handling sensitive data or detailed reporting

• Are seeking immediate paid employment

• Are uncomfortable applying analysis to strategic decisions

Important to be clear:

• This is a volunteer role during the CIC’s build phase

• It carries real responsibility for data integrity and donor relations

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:
Shortlisted applicants will be invited to:

• A values-led conversation

• A practical discussion about event planning, coordination and execution

If you believe that well-organised, purposeful events can change communities and that experiences inspire action, this role is for you.

Podcast Guest Booking & Story Research is about people, not just content.
When we understand this:

• Trust is built through consistent, thoughtful outreach and clear communication with potential guests

• Safeguarding is embedded in how we approach stories, ensuring ethical research and respectful handling of sensitive topics

• Respect is what keeps guests engaged, valued, and willing to share their stories authentically

This Role Turns Digital Campaigns Into Real-World Impact. At Tell My Truth and Shame the Devil C.I.C., online fundraising is more than clicks—it’s building a movement.
The Online Fundraising and Campaign Manager ensures that all digital campaigns—from social media drives to crowdfunding initiatives—are strategically designed, executed, and optimised for impact. You will lead online engagement, campaign planning, and donor acquisition strategies, connecting supporters to the CIC’s mission and converting attention into meaningful action. This is not a passive posting role—it is strategic, high-energy, and central to scaling the CIC’s digital impact.

This role exists to:

• Plan, launch, and manage online fundraising campaigns across multiple digital platforms
• Coordinate with Content and Donor Communication Specialists to ensure cohesive messaging
• Analyse campaign performance, adjusting strategies in real time for maximum engagement
• Support the Fundraising Director with digital strategy, reporting, and optimisation
• Ensure campaigns comply with safeguarding, ethical, and CIC standards
• Develop creative fundraising initiatives that engage online communities
• Track donor journeys from awareness to contribution, improving retention and growth

You are the digital architect of campaigns that mobilise supporters and funds.

Why This Role Matters

Online fundraising is critical for the CIC’s sustainability:

• It generates immediate and scalable revenue for programmes
• It grows awareness and community support beyond geographic boundaries
• It empowers supporters to engage meaningfully with the CIC’s mission

Without this role, online campaigns risk low engagement, wasted effort, or lost opportunities. With it, the CIC can reach thousands of supporters efficiently and ethically.

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Experience using online fundraising platforms such as JustGiving, GoFundMe, Stripe, Patreon, or similar tools
• Experience in digital campaign planning, execution, and optimisation
• Strong understanding of social media marketing, including platform-specific strategies and analytics
• Experience with email marketing tools and CRM systems for supporter engagement and fundraising
• Ability to monitor, analyse, and interpret performance data to inform decisions
• Experience producing clear reports and insights for non-technical audiences and leadership
• Strong written communication skills, with an ability to craft compelling calls to action
• Creative mindset with the ability to generate and test innovative campaign ideas
• Good organisational skills and ability to manage multiple campaigns and deadlines
• Understanding of ethical fundraising, safeguarding, and data protection principles
• Ability to collaborate effectively with internal teams and volunteers
• Confidence working independently in a volunteer role, with proactive problem-solving skills
• Commitment to the organisation’s mission, values, and respectful supporter engagement

Desirable / Can Be Developed

• Basic knowledge of digital design or content tools

Qualifications

• Formal qualifications not required; equivalent professional or voluntary experience is highly valued

Main Responsibilities/ Key Duties

• Design and deliver online fundraising campaigns: Plan, implement, and manage end-to-end digital fundraising initiatives across social media, crowdfunding platforms, email marketing, and web-based channels. Ensure campaigns are aligned with organisational goals, audiences, and key fundraising moments.
• Develop innovative engagement strategies: Create and test creative campaign ideas, challenges, peer-to-peer fundraising initiatives, and digital engagement activities that motivate supporters to donate, share, and advocate. Continuously explore new trends and tools in online fundraising.
• Coordinate creative assets: Work collaboratively with Content, Communications, and Donor Engagement teams to develop compelling copy, visuals, videos, and calls to action. Ensure consistent messaging, tone, and branding across all digital channels.
• Campaign optimisation and performance monitoring: Track and analyse campaign metrics such as reach, engagement, conversion rates, donation values, and supporter growth. Use insights to adjust strategies in real time and improve campaign effectiveness.
• Data-driven decision making: Interpret analytics and audience behaviour to refine targeting, messaging, timing, and platform use. Support evidence-based recommendations for future fundraising activity.
• Compliance and ethical standards: Ensure all online fundraising activities comply with relevant regulations, platform terms, safeguarding policies, data protection requirements, and ethical fundraising standards. Promote transparency and donor trust at all stages.
• Reporting and accountability: Prepare clear and timely reports on campaign performance, outcomes, and learning for leadership and stakeholders. Highlight successes, challenges, and recommendations for improvement.
• Volunteer collaboration: Engage and coordinate volunteer teams and digital ambassadors to amplify campaigns, encourage peer sharing, and extend reach within communities and networks. Provide guidance and motivation to support consistent messaging.
• Continuous improvement: Contribute to the development of best practices, templates, and processes for online fundraising. Share learning across teams to strengthen organisational digital fundraising capacity. 

Who This Role Is For

This role is suited to someone who:

• Understands online fundraising and digital campaign strategy
• Can plan, execute, and monitor campaigns independently and collaboratively
• Is creative, data-driven, and solution-oriented
• Can translate social media trends into actionable fundraising opportunities
• Values transparency, ethics, and mission-aligned digital engagement

You are a strategic digital leader and campaign innovator.

What You Gain

• Founding-level experience in online fundraising strategy and execution
• Strategic insight into digital engagement and campaign optimisation
• Leadership exposure in managing multi-channel campaigns
• Priority consideration for future paid roles
• Direct contribution to community empowerment and CIC sustainability

This role builds digital strategy, fundraising, and online community leadership skills.

What This Role Is Not For

This role is not suitable if you:

• Prefer low-responsibility volunteer work
• Avoid digital tools, analytics, or campaign strategy
• Are seeking immediate paid employment
• Are uncomfortable managing ethical online engagement and fundraising

Important to Be Clear

• This is a volunteer role during the CIC’s build phase
• It carries real responsibility for digital campaign success and donor engagement
• Paid roles will emerge as funding and sustainability allow

Next Steps

Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about campaign strategy, performance, and collaboration

If you believe that digital campaigns can create meaningful impact, and that online engagement is a tool for real-world change, this role is for you.

A Final Word

Fundraising is about people, not just donations.

If you know that:

• Trust is built through transparency, consistency, and care
• Privacy and safeguarding are essential to ethical digital engagement
• Respectful communication strengthens supporter relationships and loyalty

 …then you already understand the heart of effective online fundraising and campaign management.

Are you passionate about sustainability? Do you want to make a real impact on household carbon footprints and promote sustainable living? Can you help us crowdsource our innovative E-Save app and outreach programme?

What will you be doing?

To support delivery of the E‑Save app, you’ll help recruit, support and coordinate our growing UK‑based volunteer community. You’ll provide administrative oversight for current volunteers, support ongoing recruitment, and help develop volunteer and HR processes.

 Over time, you’ll contribute to policies, engagement programmes, crowd‑sourcing initiatives, and local pilot volunteers.

What are we looking for?

We’re looking for UK‑based volunteers with experience in HR, volunteer management, or people operations. You’ll help lead volunteer recruitment, onboarding and training; develop HR and volunteer policies; support engagement and wellbeing; and maintain confidential records. 

You’ll need strong organisational and interpersonal skills, knowledge of safeguarding and data protection, and the ability to support a diverse, remote volunteer team.

What difference will you make?

You will lead and/or support the volunteer recruitment and engagement needed to sustain and grow the organisation, and develop the network of experts and contributors that will power E-Save.

You will be at the forefront of innovation, bringing climate action into people’s homes across the UK, making sustainable living part of everyday life.

JOB PURPOSE:

This Role Transforms Volunteer Activity Into Structured, Ethical, High-Impact Operations

At Tell My Truth and Shame the Devil C.I.C., our work is powered by people. Volunteer contribution is not just support, it is community, capacity and impact. The Volunteer Operations Analyst ensures that this contribution is organised, visible and aligned with the organisation’s mission, safeguarding responsibilities and growth.

You will play a key role in connecting people, systems and structure—ensuring that volunteer engagement is consistent, well-managed and sustainable as the C.I.C grows.

This is not a purely administrative role. It is insight-driven, systems-focused and central to how the organisation operates effectively behind the scenes.

This role exists to:

• Support the coordination and tracking of volunteer activity across teams

• Translate organisational needs into structured volunteer workflows

• Maintain and improve systems for onboarding, engagement and offboarding

• Monitor volunteer participation, capacity and gaps

• Support compliance with safeguarding and organisational policies

• Ensure consistency, documentation and scalability in volunteer operations

You are the link between volunteers, systems, operations and organisational visibility.

About the Role

To provide operational support, coordination and systems oversight for volunteer engagement across the organisation—ensuring that volunteers are effectively onboarded, supported, tracked and aligned with the C.I.C’s mission and safeguarding values.

Why This Role Matters

Strong volunteer operations:

• Ensure volunteers are supported, organised and able to contribute effectively

• Maintain safeguarding, compliance and ethical standards

• Create visibility of who is doing what across the organisation

• Build sustainable systems that reduce confusion and duplication

• Strengthen the organisation’s ability to grow and deliver impact

Without this role, volunteer engagement can become inconsistent, unclear and difficult to manage. With it, the organisation operates with clarity, structure and confidence—ensuring that every contribution is meaningful and well-supported.

Experience Qualification and Requirements

Technical Skills

• Strong proficiency in:

• Google Sheets / Microsoft Excel

• Data tracking and reporting tools

• Ability to organize and interpret large sets of data

Analytical Skills

• Strong problem-solving and critical thinking ability

• Ability to identify patterns, trends and inefficiencies

• Detail-oriented with a structured approach to analysis

Communication Skills

• Ability to present data in a clear, concise and actionable format

• Strong written communication for reporting

Organisational Awareness

• Understanding of how teams and workflows interact

• Ability to think in systems, not just tasks

Preferred Background in:

• Operations 

• Business Administration

• Data Analysis or related fields

Preferred previous experience in:

• Operations analysis

• Project tracking

• Process improvement roles

• (Experience working in remote or volunteer-based organisations is an advantage)

Main Responsibilities/ Key Duties

Core Objectives:

• Provide clear visibility into operational performance across all teams

• Identify inefficiencies, bottlenecks and process gaps

• Recommend practical, data-backed improvements

• Support leadership with structured reporting and insights

• Strengthen accountability and operational clarity across the organisation

Key Responsibilities:

1. Data Tracking & Performance Monitoring

• Develop and maintain centralized tracking systems (e.g., Google Sheets)

• Monitor key operational metrics across departments, including:

• Volunteer recruitment and onboarding timelines

• Task completion rates across teams

• Program and project delivery timelines

• Ensure data is accurate, up-to-date and consistently maintained

2. Reporting & Insights

Prepare weekly or bi-weekly operational reports for leadership

• Clearly highlight:

• Performance trends

• Delays and inefficiencies

• Areas requiring attention

• Translate raw data into clear, actionable insights

3. Process Analysis & Mapping

Document and map existing workflows across functions (HR, Programs, Operations, Teams, etc.)

Identify:

• Bottlenecks

• Redundant steps

• Communication breakdowns

• Provide structured recommendations for process improvement

4. Risk Identification & Escalation

Proactively flag:

• Missed deadlines

• Workflow delays

• Inactive or unresponsive team members

• Escalate findings to the Operations Manager with supporting data and context

5. Systems & Process Optimization

Recommend improvements such as:

• Workflow restructuring

• Automation opportunities

• Standardized templates and tracking systems

• Continuously evaluate the effectiveness of existing systems and suggest refinements

6. Cross-Functional Collaboration

Work closely with:

• HR Team (for recruitment and onboarding tracking)

• Team Leads (for task and performance tracking)

• Operations Coordinator / Executive Assistants (for workflow visibility)

• Ensure alignment between data insights and operational execution

Scope and Boundaries for the role:

To ensure clarity and efficiency:

The Operations Analyst WILL:

• Analyze data and workflows

• Provide insights and recommendations

• Track and report performance metrics

The Operations Analyst WILL NOT:

• Manage or supervise team members

• Enforce task completion or chase individuals

• Schedule meetings or handle administrative coordination

• Make final operational decisions

Working Relationship:

The Operations Analyst will:

• Report directly to the Director of Central Operations & Executive Coordination

• Support decision-making but will not replace leadership authority

• Work collaboratively across all teams while maintaining objectivity and independence

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Accuracy and consistency of operational data

• Timeliness and quality of reports

• Clarity and usefulness of insights provided

• Number and impact of process improvements implemented

• Increased efficiency in key workflows (e.g., reduced onboarding time, improved task completion rates)

What Success Looks Like in This Role:

Within the first 60–90 days, the Operations Analyst should:

• Establish a centralized operations tracking system

• Deliver consistent and structured performance reports

• Identify at least 2–3 key operational inefficiencies with clear recommendations

• Provide leadership with improved visibility into organisational performance

Position Overview:
The Programme Specialist is critical in supporting the delivery of a high-impact employability and skills development programme. Working under the guidance of the Programme Lead, this position focuses on coordinating projects, managing participant engagement, and ensuring the smooth execution of training initiatives, mentorship activities, and job placement efforts. The Programme Specialist directly empowers individuals to achieve workforce readiness and sustainable employment.

Key Responsibilities:

1. Project Coordination:

   • Assist in managing day-to-day activities of the programme, including onboarding, skills assessments, and skills development of participants.

   • Track progress against programme milestones (e.g., participant enrollment and completion rates) and flag delays to the Programme Lead.

2. Participant Support:

   • Serve as a primary point of contact for participants, addressing inquiries and providing guidance on programme resources, training modules, and job search tools.

   • Maintain accurate participant records, including attendance, skill assessments, and post-program outcomes.

3. Stakeholder Engagement:

   • Support the Programme Lead in building relationships with internal stakeholders.

4. Data Management & Reporting:

   • Collect and analyse data on participant progress, employment outcomes, and programme effectiveness using CRM systems or databases.

   • Prepare regular reports for the Programme Lead to inform decision-making and demonstrate impact to funders/stakeholders.

5. Logistics & Compliance:

   • Manage programme materials, including training resources, digital platforms, and participant handbooks.

   • Ensure compliance with programme guidelines, confidentiality policies, and grant reporting requirements.

1. Continuous Improvement:

   • Gather feedback from participants and partners to identify opportunities to enhance programme delivery.

   • Support the implementation of new tools or processes to improve efficiency and participant satisfaction.

Required Qualifications:

• Education: Bachelor’s degree in Social Sciences, Education, Human Resources, or a related field.

• Experience:

  • 1–3 years in programme coordination, workforce development, adult education, or a similar role.

  • Experience working with diverse populations, including youth, underserved communities, or career changers.

• Skills:

  • Strong organisational and multitasking abilities, with attention to detail.

  • Proficiency in Google products (Forms, Sheets, Docs, Slides) and familiarity with CRM tools.

  • Excellent interpersonal and communication skills for engaging participants and stakeholders.

  • Basic data analysis and reporting capabilities.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

IKWRO is a registered charity which provides advice and support to Middle Eastern, North African and Afghan women and girls living in the UK, who have experienced, or are at risk of all forms of “honour” based abuse, including; forced marriage, child marriage and female genital mutilation (FGM), or domestic abuse.

We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English.

The overall role of a treasurer is to:

• Maintain an overview of the organisations’ affairs
• Ensuring its financial viability
• Ensuring that proper financial records and procedures are maintained.

General responsibilities

• To ensure that the organisation complies with its governing document, charity law, company law and any other relevant legislation or regulations.
• To ensure that the organisation pursues its objects as defined in its governing document.
• To ensure the organisation applies its resources exclusively in pursuance of its objects (the charity must not spend money on activities which are not included in its own objects, no matter how worthwhile or charitable those activities are).
• To contribute actively to the board of trustees' role in giving firm strategic direction to the organisation, setting overall policy, defining goals and setting targets and evaluating performance against agreed targets.
• To safeguard the good name and values of the organisation.
• To ensure the effective and efficient administration of the organisation.
• To ensure the financial stability of the organisation.
• To protect and manage the property of the charity and to ensure the proper investment of the charity's funds.
• If the charity employs staff, to appoint the chief executive officer and monitor his/her performance.

In addition to the above statutory duties, each trustee should use any specific skills, knowledge or experience they have to help the board of trustees reach sound decisions. This may involve:

• Scrutinizing board papers
• Leading discussions
• Focusing on key issues
• Providing guidance on new initiatives
• Other issues in which the trustee has special expertise

Additional duties of the treasurer

• Overseeing, approving and presenting budgets, accounts and financial statements
• Being assured that the financial resources of the organisation meet its present and future needs
• Ensuring that the charity has an appropriate reserves policy
• The preparation and presentation of financial reports to the board
• Ensuring that appropriate accounting procedures and controls are in place
• Liaising with any paid staff and volunteers about financial matters
• Advising on the financial implications of the organisation's strategic plans
• Ensuring that the charity has an appropriate investment policy
• Ensuring that there is no conflict between any investment held and the aims and objects of the charity
• Monitoring the organisation's investment activity and ensuring its consistency with the organisation's policies and legal responsibilities
• Ensuring equipment and assets are adequately maintained and insured
• Ensuring that the accounts are prepared and disclosed in the form required by funders and the relevant statutory bodies, e.g. The charity commission and/or the registrar of companies
• If external scrutiny of accounts is required, ensuring that the accounts are scrutinised in the manner required (independent examination or audit) and any recommendations are implemented
• Keeping the board informed about its financial duties and responsibilities
• Contributing to the fundraising strategy of the organisation
• Making a formal presentation of the accounts at the annual general meeting and drawing attention to important points in a coherent and easily understandable way
• Sitting on appraisal, recruitment and disciplinary panels as required

Treasurer person specification

• Commitment to the organisation
• Willingness to devote the necessary time and effort
• Strategic vision
• Good, independent judgment
• Ability to think creatively
• Willingness to speak their mind
• Understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship
• Ability to work effectively as a member of a team
• Nolan's seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership
• Financial qualifications and experience
• Some experience of charity finance, fundraising and pension schemes
• The skills to analyses proposals and examine their financial consequences
• Preparedness to make unpopular recommendations to the board
• Willingness to be available to staff for advice and enquiries on an ad hoc basis

Are you passionate about making a real difference to families facing financial hardship?
Bromley Brighter Beginnings is a local charity founded in 2012 which provides essential baby, child and household items to families facing poverty.
We believe no child should be disadvantaged because of financial hardship, and no parent should have to struggle to meet their family’s basic needs.

Join our team as a Grants & Fundraising Volunteer and help secure the funding that keeps our services going. In this role, you’ll support our Fundraising & Communications Lead with tasks that directly impact how many families we’re able to help.

What You’ll Do

• Research and identify potential grant funding opportunities (“horizon scanning”)
• Help maintain our 'tracker' of funding opportunities
• Assist with drafting and editing grant applications
• Attend relevant online events or webinars to stay up to date with funding trends
• Support the preparation of reports and updates for current funders

 About You

You’ll thrive in this role if you have:

• Experience of researching and / or writing grant applications / funding bids
• Great attention to detail
• Good IT skills
• An understanding of the charity sector (helpful but not essential)
• The ability to work independently and meet deadlines
• A genuine commitment to supporting families living in poverty

For further information on the role and details of how to apply please visit our website.

Chair of Trustees role:

You will be chairing the Board of Trustees, ensuring that we have minimum representation required for decisions to be made, keeping the board aligned in decision-making, ensuring all minutes are recorded and that all decisions by trustees are made with the appropriate context provided.

This is a great opportunity to develop further governance skills and experience, and help steer an important charity in the right direction.

Trustees meetings are usually held every six weeks, plus there is an AGM, away days, and any sub-committee meetings that trustees may be involved in. Most meetings will remain virtual but there will from time to time be a need to attend key meetings and events in Nottingham. The time commitment is approximately 4hours per month, but there may be occasions when more time is required for a short period.

Who are we looking for?

• Previous chairing experience
• Relevant experience in any of the following financial management, HR, charities, fundraising, social prescribing, NHS, health inequalities (including deaf community), local authorities, marketing, business development, governance, strategy or legal
• A willingness to devote the necessary time and effort
• Good, independent judgement
• The ability to challenge and ask questions
• An understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship
• A commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty, and leadership

NB: We are looking for both a Chair of Trustees and additional Trustees (particularly those with a finance background, but other functions are also welcome). If you are interested in a Trustee role instead of the Chair role, please mention this in your covering letter when applying. 

Both the Chair and Trustee positions are unremunerated, but reasonable expenses will be reimbursed.

About Self Help UK

Self Help UK is a leading peer support organisation with over 40 years of experience in developing and delivering peer-led services. Our mission is to empower individuals and communities by embedding peer support principles into health and wellbeing initiatives. We have created a range of innovative programmes that help people living with cancer and other long-term health conditions to navigate challenges and take control of their health and wellbeing.

We work in partnership with Macmillan Cancer Support on projects that make a real difference. These include national and local initiatives for the Deaf community, volunteer-led support for anyone affected by cancer, and prehabilitation services for those facing complex treatment. In 2026, we will collaborate with our Integrated Care System to improve health literacy and increase cancer screening uptake among underserved communities in Nottingham. Looking ahead, we are exploring a new direction to position Self Help UK as a holistic, person-centred support provider, embedding peer support and volunteer-led activity at the heart of everything we do. Our vision is to challenge health inequalities and enable people to feel confident, informed, and supported in shaping their own health journey.

A selection of causes covered by Self Help UK

• Peer support
• Long-term health conditions
• Cancer diagnoses and prevention
• Voluntary sector support
• Health inequalities (including the deaf community)
• Under-served communities

Position Overview:
The Programme Coordinator provides critical administrative and logistical support to ensure the smooth operation of the employability and skills development programme. As the first point of contact for participants, this role focuses on managing inquiries, maintaining records, coordinating schedules, and facilitating seamless communication between participants, trainers, and stakeholders. The Programme Coordinator plays a vital role in ensuring participants feel supported and programme activities are delivered efficiently.

Key Responsibilities:

1. Participant Engagement & Support:

   • Serve as the primary contact for participants, responding to inquiries via phone, email, or in person, and providing guidance on programme logistics, enrollment, and resources.

   • Manage participant registration, onboarding, and attendance tracking for workshops, training sessions, and events.

2. Administrative Coordination:

   • Maintain accurate and up-to-date participant records, including personal details, progress updates, and post-programme employment outcomes, ensuring compliance with data protection policies.

   • Schedule and coordinate meetings, training sessions, and stakeholder events, including room bookings, material preparation, and calendar management.

3. Documentation & Reporting:

   • Prepare and distribute programme-related materials, such as handbooks, training agendas, and certificates of completion.

   • Assist in compiling data for reports on participant engagement, attendance, and feedback to support programme evaluation.

4. Logistics & Communication:

   • Manage programme logistics, including training materials, technology setups, and participant resources.

   • Draft and send routine communications (e.g., reminders, updates) to participants, trainers, and partners.

5. Compliance & Record-Keeping:

   • Ensure all participant files and programme documentation adhere to organisational policies and grant requirements.

   • Support audit processes by maintaining organised participant consent forms, evaluations, and feedback records.

Required Qualifications:

• Education: A high school diploma is required; an associate’s or bachelor’s degree in administration, communications, social sciences, or a related field is preferred.

• Experience:

  • 1–2 years in administrative support, customer service, or programme coordination, preferably in education, non-profits, or workforce development.

  • Experience managing high-volume inquiries and maintaining detailed records.

• Skills:

  • Exceptional organisational skills with the ability to prioritise tasks in a fast-paced environment.

  • Strong verbal and written communication skills, with a customer-service-oriented approach.

  • Proficiency in Google products (Forms, Docs, Sheets, Slides) and familiarity with databases or CRM systems.

  • Attention to detail and commitment to accuracy in data entry and reporting.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

We are looking for 3 trustees.  One from the global majority, one with an interest in the management of risk and one with skills in marketing, communications or PR.     

Background to Mosaic LGBT+ Young Persons’ Trust

Mosaic’s vision is to build a proud, strong and cohesive LGBT+ community that is safe from abuse, free from prejudice, healthy and making a positive contribution to society. Over more than 25 years, we have supported, educated and inspired thousands of young persons.

We have two distinct services: for 12 – 18 year olds and for 18 – 25 year olds.

Services for 12 – 18 year olds

- weekly youth group (Wednesday evening or Sunday night but you come to only one):  20 -25 young people, in our dedicated facility in Camden.  Adult mentors available to discuss issues, lots of games and chat and music and then settle down to that week's workshop. Coined by our members as ‘Mosaic’, the Youth Club has been regularly referred to as being ‘home’ or ‘like family.’ We are supported by a dedicated team of LGBT+ volunteer staff role models who run workshops and forums on a range of matters from sexual health to Queer literature.

- schools mentoring: for anyone in London, usually arranged via school, our mentor goes into school. Aimed at those who cannot make youth group

- culture club: around 6 times every month there is something we are doing cultural, be it going to a show, or a gallery or a museum.  We raise the funds so these trips are free and often there is a meal before or after

- book club, film club, homework club, yoga club:  regular sessions where the name is self explanatory

- drama therapy: team from RADA running a series of sessions a few times a year 

- counselling: we have a group of fully qualified psychotherapists offering one on one, group and family therapy

- big events:Homoween, Garden Party, Pride Prom, Clothes swap - big events which we advertise widely and attract up to 100 people to

- summer camp and winter retreat: residentials, the first focused on outdoor activity and the second focused on calmer activities

- Discord group: around 200 members in our moderated Discord space 

Services for 18 – 25 year olds

- month young adults group: similar format to youth group but less often so that they organise their own activities too

- Mosaic Works: CV, and interview advice, mentored paid work experience.  This is a huge focus for this group 

- outdoor group: meet every few weeks to go kayaking, hiking, cycling etc

- counselling: same as for youth group

- culture club: a monthly trip out, usually to theatre

- summer residential: usually at Pride Youth Games

What we are looking for

● A trustee from the Global Majority

● A trustee with an interest in the management of risk

● A Trustee with skills in marketing, communications or PR

We have spent several years developing a firm foundation, with strong finances and clear policies. We now want to grow our services and programmes even more.

We are a small charity. We employ full time our Executive Director, Services Manager and Business Development Manager.  We have a part time Marketing Officer. We also have a great group of volunteers who dedicate time to the Youth Clubs and the other activities. Our Trustees should be very keen to be involved. We want you to be passionate about improving the lives of LGBT+ young persons. We also want you to be able to commit time to getting involved in our Trustee Board, picking up some of the tasks from there and working on them between meetings. We would also expect you to want to attend the Youth Club or some of the special events we run at least a few times a year.

How to apply

You will find the job descriptions and person specifications for each role below. To apply please send a CV along with a short email on why you wish to be a Trustee at Mosaic.  Please explain why you think you are a good fit if your CV doesn’t make it clear.  If you would like an informal chat before deciding whether to apply please drop Ken a note and he will be happy to set this up.

The deadline for applications is Sunday 19th April however we will process applications as they arrive so please send us your application as soon as you are ready.

All of our roles have an initial common job description

As a member of Mosaic LGBT+ Young Persons’ Trust board (the “Board”) you help provide overall direction and leadership for the organisation’s strategy, with accountability for the organisation: sound management; financial health and quality of programme delivery.

General responsibilities (common to all Trustees)

In carrying out the collective responsibilities of the Board, individual Trustees should:

●Be an active participant, making relevant skills, experience and knowledge available to the organisation. This includes sitting on the Board and one of the Board subcommittees, occasionally attending events we are holding, and using personal networks to develop connections for the organisation

●Regularly attend Board meetings and prepare fully for those meetings including reading papers in advance, identifying key issues for discussion and providing advice and guidance on areas of expertise.  Board meetings are held 5 times a year.

●Regularly attend the meetings of the subcommittee of which you are a member and prepare fully for those meetings including reading papers in advance, identifying key issues for discussion and providing advice and guidance on areas of expertise. Committee meetings are held 5 times a year.

●Have prior knowledge of, or take time to familiarise themselves with, best practices of Charity governance and operations including financial management. (We will provide guidance and training on this)

●Develop and maintain a sound and up-to-date knowledge of the organisation’s activities and any wider issues that affect its work

●Actively contribute towards the effectiveness of the Trustee Board, engaging in discussion, debate and voting in a considered and constructive way, participating in induction and training as required, and sharing ideas for how the Board can be improved

●Act in the best interests of Mosaic, including contributing to fundraising efforts, e.g. through personal contributions, introductions to potential supports and attending fundraising events

●Undertake an annual performance self-assessment, which will be reviewed in discussion with the Chair and Vice Chair.

●Act as brand ambassador when talking to other professionals raising profile and need for LGBT+ young persons’ services and placing Mosaic as a key provider of such services.

Specific to these jobs: 

A trustee from the global majority

We need a Trustee from the global majority who will be able to provide us with insight and perspectives that are not fully represented at our Board meetings.  We do have a diverse Board, but we are conscious that our membership, particularly in the young adults group, draws heavily from the global majority.  We think we would benefit from another Trustee from this background.  We are passionate about having diverse voices in our leadership because it helps us make better decisions. We also think we need to be sure we are hearing from people who have similar experiences to those we work with.

This Trustee position is open to those with a range of skills or specialisms, including but not limited to the provision of frontline services (for example safeguarding, working with young people, working with or knowledge of the challenges faced by LGBT+ refugees), marketing and fundraising (for example working in PR, having a knowledge of fundraising or events management) or charity management (for example financial skills - maybe gained outside the charity sector, governance or risk management).

We don’t need you to have been a Trustee before – we are committed to providing the training and support for anyone where this is their first Trustee role. Many of our current Trustees took this on as their first role and would now be regarded as experienced Trustees with a good knowledge of what is required to make the role a success..

Person Specification

Essential 

● Lived experience of LGBT+ young people and the LGBT+ community. 

● Lived experience of being from the global majority

● Commitment to Mosaic’s vision and mission.

● Understanding of the legal responsibilities and liabilities of a Trustee; or a willingness to get that understanding very early in the role 

● Good communication skills and creative thinking 

● Sound, independent judgment and strategic vision 

● A willingness to speak their mind persuasively but diplomatically

● Confidence to take decisions for the good of the organisation

● Willingness to devote the necessary time and effort to the duties of a Trustee 

Desirable

● Experience managing a team

A Trustee with an interest in management of risk

We need a Trustee with an interest in the management of risk. For us that means keeping the risk register (we already have one, and its up to date and in good shape), and working with the chairs of the committees to ensure that their committee reviews the risks that they own (our experience is that they need a bit of a push to do it, but when they do it, it is done well).  It also means saying “have we considered the risks here” when we discuss things at Board and making sure we keep that as a focus.

You don’t actually need to have done this before because it is relatively easy to understand and the role is keeping the organisation focused on risk rather than actually doing the risk management yourself.

We have a robust risk register and in the last 12 months we have spent half a day thinking specifically about our risk posture. We are losing the trustee who led this area and we need to replace them. If you have experience in governance of risk that would be great, but if you are simply interested in working with us and happy to pick up this area that is fine too.  You don’t have to have been a trustee before, but if you have been that would be good.

Responsibilities specific to this role

● To work with the members of the Finance, Risk and Governance committee to maintain a register of the critical risks that the Charity faces.

● To work with the chairs of the Board Committees to ensure that the committees are regularly assessing their risks, and regularly taking action to mitigate those risks

● To be responsible for the keeping the risk register up to date

Person Specification

Essential 

● Lived experience of LGBT+ young people and the LGBT+ community. 

● Knowledge of risk, or willingness to learn, in relation to a charity for young persons and vulnerable adults.

● Commitment to Mosaic’s vision and mission.

● Understanding of the legal responsibilities and liabilities of a Trustee; or a willingness to get that understanding very early in the role 

● Good communication skills and creative thinking 

● Sound, independent judgment and strategic vision 

● An ability to work with others

● A willingness to speak their mind persuasively but diplomatically

● Confidence to take decisions for the good of the organisation

● Willingness to devote the necessary time and effort to the duties of a Trustee 

Desirable

● Have managed a team of people

● Have an interest in corporate governance

A Trustee with skills in marketing, communications or PR

We need a Trustee with experience in marketing to join our Board and also our Marketing and Fundraising committee.  We have a part time staff member who creates our material and posts it.  We need ideas on how we might do better, reaching out to those who would benefit from what we do. You may have ideas about how we can improve our messaging, or where we could start to advertise and talk about what we do. We don’t need specific marketing skills but rather someone who is familiar with the way marketing works, who understands messaging and who has ideas on what we could do better.  If you are familiar with new trends and technologies we could be making better use of that would be great.

Responsibilities specific to this role

● To work with the members of the Marketing and Fundraising committee to improve awareness of what Mosaic does among our target audiences.

Person Specification

Essential 

● Lived experience of LGBT+ young people and the LGBT+ community. 

● At least 2 years in a marketing role

● Commitment to Mosaic’s vision and mission.

● Understanding of the legal responsibilities and liabilities of a Trustee; or a willingness to get that understanding very early in the role 

● Good communication skills and creative thinking 

● Sound, independent judgment and strategic vision 

● An ability to work with others

● A willingness to speak their mind persuasively but diplomatically

● Confidence to take decisions for the good of the organisation

● Willingness to devote the necessary time and effort to the duties of a Trustee