Support work volunteer roles

Do you use technology on a regular basis for work, study, or daily life? If so, it is likely that you have the needed skills for this role! Help people to stay connected, improve their financial health, employability, and learn how to access much needed services and resources online! You will make a positive difference to bridging the digital divide, empowering others to gain knowledge and confidence in using technology!

These sessions will take place on Fridays between 10:30 - 1:15pm!

What you will be doing

• Supporting service users to gain digital skills and knowledge on a computer, tablet and smart phone via one to one or in small group sessions
• Supporting service users to use digital apps, emails, search the internet, online shopping and set up online accounts
• Supporting service users to learn the skills to keep in touch with family and friends, such a video call and messaging
• Support individuals to agree and aspire on the steps/ goals they would like to achieve in the sessions
• Lead on the logistics and organisation of the sessions alongside the staff team
• Keep a record of attendees, provide feedback, and report any concerns to the staff team

The skills you need

• Confident using digital skills
• Willingness and interest in facilitating one to one and group session on basic digital skills
• Good communication skills
• Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation
• Calm and patient approach

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Administration Support Volunteer

When someone reaches out to us, often in a moment of crisis, our administration support volunteers are one of the first voices they hear. You make sure that voice is calm, kind, and helpful.

You support people in a housing crisis, as well as offering assistance and information to supporters, volunteers, and members of the public who get in touch by phone, email, or in person. Working alongside our trained staff, you’ll help answer calls to our support line and keep things running smoothly across our office and support centre.

A big part of this role is helping the office runs smoothly day to day. That means getting involved in a wide variety of tasks, from supporting our databases and keeping records up to date, to helping with general admin, organising information, and making sure everything is where it needs to be so the staff and volunteer team can focus on supporting people. You’ll also help us keep accurate records so that people get the right support at the right time.

You’ll be helping with things like:

• Being a friendly first point of contact by phone, email, or at the door. 
• Listening carefully and recording important information accurately. 
• Supporting people with enquiries and helping them feel heard and understood. 
• Helping keep our databases and records up to date. 
• Supporting a wide range of daily admin tasks across the office. 
• Keeping the office organised so the team can focus on supporting people. 
• Helping prepare spaces for meetings and everyday activity. 
• Filing, scanning, and handling post. 
• Making refreshments and helping create a welcoming environment. 
• Supporting with basic stock checks and office supplies. 

What matters most in this role

We don’t expect you to know everything already. What matters most is:

• You’re kind, patient, and a good listener. 
• You can stay calm when things feel busy or emotionally challenging. 
• You’re comfortable using a phone, email and a computer, Microsoft Office and happy to learn new systems. 
• You understand the importance of confidentiality and treating people with respect. 
• You’re reliable and willing to be part of a team that supports each other. 
• You’re happy to help with a mix of people-facing and computer-based tasks.

 What you’ll gain

You’ll receive a full induction and ongoing support so you feel confident in your role. This includes training in safeguarding, confidentiality, and the systems we use day to day.
Many of our volunteers find this role deeply rewarding, not just because of the skills they gain, but because of the part they play in supporting people through difficult moments. We’re also happy to provide a reference for future opportunities.
 

When you’ll volunteer
9:00 AM – 1:00 PM and/or 1:00 PM – 5:00 PM, Monday to Friday. 
We ask for around one shift a week wherever possible, but we’re flexible. 

About Us

Cystic Fibrosis Trust is the UK's leading charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis (CF). CF is a life-limiting genetic condition affecting over 11,000 people across the UK. We fund vital research, campaign for access to life-changing treatments, and provide support to people living with CF and their families. 

About the Role

Every year, incredible supporters across the UK raise funds for people affected by cystic fibrosis. We're looking for friendly, enthusiastic volunteers to help us celebrate, support and encourage those fundraisers in their local communities, ensuring they feel valued and connected to Cystic Fibrosis Trust.

By volunteering with us, you'll help ensure fundraisers feel valued and supported, and we'll give you everything you need to feel confident in the role. Full training and support will be provided. 

• Community-based in your local area

As a Community Fundraising Volunteer, you'll play an important role in helping us build relationships with fundraisers and supporters in your local area. Whether you're attending events, thanking supporters, delivering fundraising resources or sharing local insight, you'll help ensure fundraisers feel appreciated and connected to the impact they're having.

• Flexible time commitment

This is a flexible, ongoing volunteer opportunity that can fit around your existing commitments. 

What You'll Be Doing

You could support us in a variety of ways, including:

• Attending fundraising events and representing Cystic Fibrosis Trust in your local area. 
• Thanking supporters and organisers, including giving a short speech if you're comfortable doing so. 
• Delivering and collecting fundraising materials and resources. 
• Collecting and returning collection tins and donation boxes securely.
• Sharing local knowledge and helping identify potential fundraising or partnership opportunities. 
• Providing occasional support to Community Fundraisers with local fundraising activities and events.

We recognise that every volunteer brings different strengths, experiences and interests, and aspects of the role can be tailored accordingly. 

Who We're Looking For

We're looking for people who:

• Are enthusiastic about supporting the work of Cystic Fibrosis Trust. 
• Enjoy meeting and communicating with a variety of people. 
• Have a friendly, positive and people-centred approach. 
• Feel comfortable working independently, while knowing support is available when needed. 
• Have basic IT skills and access to email and a phone. 
• Are willing and able to travel locally to support fundraising activities.

Experience in fundraising or volunteering is helpful but not essential. We particularly welcome applications from people with lived experience of cystic fibrosis, either directly or through a family member, although this is not a requirement.

Why Volunteer with Us?

 By volunteering with us, you will:

• Play a direct role in supporting the fundraising that helps drive life-changing research, support services and advocacy for everyone affected by cystic fibrosis.
• Help Cystic Fibrosis Trust maintain a visible and supportive presence in communities across the UK.
• Meet new people and become part of a supportive team. 
• Develop communication, relationship-building and community engagement skills.
• Gain valuable experience within fundraising and the charity sector. 
• Receive training, ongoing support and reimbursement of reasonable out-of-pocket expenses. 

Time Commitment

This is an ongoing volunteer role with a flexible commitment based on your availability and local opportunities. Support may be required on weekdays, evenings and weekends, depending on the activities you choose to get involved in.

How to Apply

To apply, please submit your application on Hireful, our recruitment system by selecting the "Redirect to recruiter" button above.

You will need:

• An up-to-date CV
• A short covering statement explaining why you would like to volunteer with Cystic Fibrosis Trust and what you feel you could bring to the role.

Important Dates

 •          Closing date for applications:  rolling deadline

Shortlisted candidates will be notified directly as soon as possible of the next stage of the process. We will offer as much notice as possible to support availability. 

About Body & Soul 

Body & Soul is a multi-award-winning charity revolutionising suicide prevention through long-term, trauma-informed, community-based support. Our work centres connection, resilience, and equity—recognising that healing happens collectively, not in isolation. 

About Braver Together 

Braver Together is an online therapeutic programme providing structured support for parents, partners, siblings and chosen family of those at risk of suicide.

Grounded in Dialectical Behaviour Therapy (DBT), the programme equips participants with practical tools, coping strategies, and deeper understanding to navigate the emotional impact of supporting someone in crisis. [

It offers: 

• A structured group programme ( 14 weeks) 

• Access to therapeutic support

• Ongoing community connection and support 

• A safe, inclusive, non-judgemental environment 

The aim is to strengthen both individual wellbeing and the wider support system around those at risk of suicide. 

How This Role Contributes 

By supporting Braver Together, you are helping to strengthen the wider network around individuals at risk of suicide, recognising that supporting loved ones is a critical part of long-term healing and prevention.

Purpose of the Role 

To support the delivery of the Braver Together programme by helping to create a safe, welcoming, and consistent therapeutic environment for participants, while contributing to engagement, accessibility, and community-building. 

Volunteers play a vital role in ensuring that those supporting loved ones feel heard, held, and connected, alongside professional therapeutic support. 

Key Responsibilities 

Supporting Delivery & Engagement 

• Assist with the smooth running of weekly online group sessions (e.g. welcoming participants, managing attendance, supporting logistics) 

• Help foster a warm, inclusive and non-judgemental space for participants 

• Support participant engagement before, during and after sessions 

• Support in creating and promoting community sessions

• Supporting with monitoring and evaluation processes 

Creating Safe & Supportive Spaces 

• Model Body & Soul values of empathy, compassion and respect 

• Be attentive to participant wellbeing and flag any concerns to staff appropriately 

Community & Relationship Building 

• Support the development of connection among participants 

• Contribute to community spaces and follow-up engagement (e.g. community evenings or check-ins) 

Practical & Administrative Support 

• Support session preparation (materials, reminders, basic coordination) 

• Assist with follow-up communications where appropriate 

• Contribute to data collection and feedback processes 

Programme Development & Learning  

• Support outreach and awareness of the programme 

• Contribute to service improvement through feedback and reflection 

• Undertake light research tasks

Boundaries of the Role 

• Volunteers do not provide therapeutic or clinical advice 

• All safeguarding or risk concerns are escalated to trained staff 

• Volunteers work under guidance and supervision at all times 

Skills & Experience (Desirable, not essential) 

• Interest in mental health, suicide prevention, or community support 

• Strong interpersonal and communication skills 

• Ability to listen with empathy and without judgement 

• Reliability and commitment to maintaining confidentiality 

• Lived experience or understanding of supporting others (welcomed and valued) 

Why Join Us? 

• Experience within a trauma-informed, DBT-informed therapeutic programme.

• Make a tangible difference in the lives of families navigating suicidality and crisis.

• ​Insight into systemic, community-based approaches to suicide prevention.

• Work in a supportive, inclusive, and creative team environment with a flexible, collaborative working aproach. 

• Being part of a values-driven, inclusive and transformative organisation 

• Experience a full introduction & training program, responding to the needs and interests of our volunteers. 

• ​Opportunities for reflection, learning, supervision, and personal development 

• Ongoing support from our team, our Head of Volunteering, and from a large community of other volunteers. 

Our Commitment to Equity 

Body & Soul is committed to anti-racist, decolonised, and inclusive practice. We actively welcome volunteers from diverse backgrounds, particularly those with lived experience and from communities most impacted by systemic inequities. 

The Wren Project is a volunteer-led charity that provides free, remote, one-to-one, ongoing listening support for people in distress and living with autoimmune disease. There are over 120 autoimmune diseases currently diagnosed by the NHS and these include Lupus, Multiple Sclerosis and Crohn's disease- they are all chronic illnesses which can have life altering impacts.

Volunteers at the Wren Project provide emotional listening support to people with autoimmune disease (our Wrens). In appointments, volunteers offer listening support, where Wrens can talk about how autoimmune disease is impacting their life, without giving advice or offering solutions. Volunteers join a regular fortnightly shift during which they meet with up to 2 Wrens in two 50-minute appointments. 

Volunteers do not need to have qualifications or any knowledge or experience of autoimmune disease. We are looking for warm, empathetic, caring and resilient individuals who want to help others and have the time to offer ongoing, non-judgemental, listening support. 

We are the only charity in the UK who provide support for all autoimmune diseases. Our vision is to build support and community for all four million people in the UK diagnosed with autoimmune disease. Our service would not be possible without the commitment, empathy and support of our volunteers.

WHAT VOLUNTEERING FOR US INVOLVES:

Application and training process:

• Send an application form via our website;

• Attend a group information and discovery conversation where you will learn more about the Wren Project and the listening role 

• Applicants will be invited to participate in a remote, 5-week training programme focusing on listening skills, courageous inquiry, turning towards difficulty and living with autoimmune disease;

• A final one-to-one assessment of readiness before being matched with a Wren.

• Please note, we access an applicant’s suitability for the role throughout the process.

The role:

• Join a regular fortnightly shift, whereby you will support two Wrens in two separate, one-to-one sessions of 50 minutes via telephone/video call/online.

• A self-reflective approach to learning and development supported by staff-led reflective practice sessions. Monthly attendance required for the initial six months.

• Access to ongoing support from other volunteers and the Operations team;

• Opportunities to support the charity in a variety of additional roles.

WHAT WE LOOK FOR IN VOLUNTEERS:

• A desire to support people in times of distress.

• An empathetic and understanding attitude.

• A commitment to offering ongoing support to those in distress and to reflect upon the experience.

• A quiet and private space to conduct appointments.

• Access to a computer, telephone and a reliable internet connection.

• Confidentiality, professionalism and reliability.

• The commitment to volunteer at the Wren Project for at least one year.

WHAT WE OFFER OUR VOLUNTEERS:

• Lifelong skills in deep listening.

• Extensive training in empathetic listening and supporting distress.

• An excellent opportunity to engage in ongoing personal reflection and development in a supportive charity environment.

• A self-reflective approach to learning and development.

• An insight into life with chronic illness and mental health.

About South Tyneside Adult Recovery Services (STARS)

South Tyneside Adult Recovery Service is the alcohol and drug service in South Tyneside for adults.

South Tyneside Adult Recovery Service is open Monday to Friday 9.00 am - 4.45 pm.

About the role:

• Provide a welcoming meet and greet service to people attending STARS 

• Answer internal phone calls

• Replenish leaflets / resources 

• Create and maintain displays in the waiting area / rooms 

• Copying / printing resources for colleagues

About you:

Due to the location of the printer, applicants will need to be able to walk up and down a flight of stairs to access the printer/copier.

The service is open 9am – 5pm so the role would take place during these hours. 

Confident IT skills as there are mandatory training modules to complete online. 

Applicants must have excellent verbal communication skills, be professional, able to maintain professional boundaries and adhere to Waythrough policies.

Experience of volunteering / working in an admin / reception / customer service role would be desirable.

To have a caring, patient and empathetic nature.

Ability to remain calm and focused in a busy environment. 

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.

Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

How to apply 

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. 

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

At Women for Refugee Women (WRW), we support refugee and asylum-seeking women who have fled persecution to rebuild their lives on their own terms.

We have an overarching vision that women who come to the UK in search of safety experience a fair and compassionate asylum system and are supported to feel free, welcome and able to rebuild their lives. We currently work in three main areas:

Power: To support women who have sought asylum to reclaim their power through opportunities to develop new and existing skills, access information and advice, and build confidence and connections.

Influence: To amplify the voices of women who have sought asylum to wide audiences through research, events, creative projects, the arts, social media, print and digital media and other means of communication.

Change: To support women who have sought asylum to influence public perceptions of refugees, and to challenge and change the UK’s asylum system so that it is fair and supportive.

Role Description 

Time commitment 

• 2-hour quarterly Board meetings - plus pre-reading of Board papers.

• Full day annual strategy planning meeting.

• 1.5-hour quarterly Finance & HR Committee meetings - plus pre-reading of papers 

• Ad hoc events (including launches, networking events). 

• Quarterly supervision with the Co-Directors. 

Term 

An initial term of 3 years, renewable once up to a maximum of 6 years. 

Salary 

Trustee roles are voluntary. They are unpaid, though expenses incurred in the role will be reimbursed.

Role Purpose 

• To ensure Women for Refugee Women delivers its vision, mission and values, and fulfils its duty to women seeking safety in the UK 

• To ensure the Board fulfils its responsibilities and provides effective governance and strategic leadership 

• To act as an ambassador for the charity 

• To provide steady, values-led leadership in a complex and evolving external environment 

Responsibilities 

• Ensure WRW operates in line with its governing document and all legal and regulatory requirements 

• Fulfil the responsibilities of a trustee and company director, always acting in the best interests of the organisation 

• Lead the Board in setting strategic direction, priorities and goals, and in reviewing organisational performance 

• Work closely with the Co-Directors to guide and support the organisation’s work, while ensuring clear and appropriate accountability 

• Shape Board agendas and chair meetings to enable thoughtful discussion, constructive challenge and clear decision-making 

• Set the tone for Board culture, ensuring it is inclusive, collaborative and grounded in WRW’s values 

• Work in close partnership with the Co-Chair (where applicable), modelling collaborative and feminist leadership 

• Contribute your perspective to Board discussions to support informed and balanced decision-making 

• Ensure strong financial oversight, sustainability and responsible stewardship of resources 

• Help ensure strong and proportionate governance, systems and controls are in place 

• Safeguard WRW’s values, reputation and commitment to the women it works alongside 

• Support Board development, including recruitment, succession planning and maintaining a balance of skills and perspectives 

• Foster strong, open and respectful relationships between trustees and staff, maintaining appropriate governance boundaries 

• Represent WRW externally where appropriate, helping to build relationships and uphold its values and reputation 

• Contribute to wider Board responsibilities, including subcommittees and ambassadorial support 

Person Specification 

Personal Qualities 

• Personal integrity and sound judgement 

• Commitment to WRW’s vision, mission and values, and to the rights of refugee and asylum-seeking women 

• Collaborative approach, with the confidence to contribute, ask questions and offer constructive challenge 

• Strong communication and interpersonal skills, with the ability to build positive and respectful relationships and networks 

• An engaged and thoughtful leadership style, with the ability to lead with clarity and confidence, including in complex or sensitive contexts 

Knowledge and Skills 

• Understanding of the legal duties and responsibilities of trusteeship 

• Strategic thinking and the ability to contribute to long-term direction 

• Strong chairing and facilitation skills, with the ability to guide discussion and build consensus 

• Good understanding of governance, board dynamics and the respective roles of trustees and senior staff 

• Confidence in supporting and constructively challenging senior leadership 

• Sound judgement in navigating external and politically sensitive contexts 

Experience 

• Experience of chairing boards, committees or similar forums (or equivalent leadership experience) 

• Experience working collaboratively to achieve shared goals 

• Sound judgement and the ability to make balanced, well-informed decisions 

• Experience building constructive relationships with senior stakeholders 

• Experience representing an organisation externally 

• Lived experience of seeking asylum (desirable) 

Application process

We welcome applications from individuals who are excited by our work and feel they can contribute meaningfully to the Board. 

To apply, please submit your CV and a short covering statement (maximum 2 pages), via CharityJob, outlining:

• Which role you are applying for

• Why you are interested in joining WRW 

• What you would bring to the role, including any specific skills, experience or perspectives 

Volunteering Opportunity 

Kitchen Assistant – Day Care Centre 

What You’ll Do

Work alongside the chef to help prepare and serve food for older people attending the centre. You’ll assist with food prep, keeping the kitchen clean, and ensuring mealtimes run smoothly.

You will:

· Prepare ingredients (e.g. peel and chop vegetables)

· Help make tea and coffee trays

· Wash dishes and maintain hygiene standards

· Keep kitchen surfaces and equipment clean

· Organise supplies and groceries

· Interact respectfully with clients when appropriate

Skills You’ll Use or Develop

· Willingness to learn food prep tasks

· Understanding of food hygiene (training provided)

· Organised and detail-oriented

· Good communication and teamwork

· Reliable and committed

· Suitable for those with or without catering experience

Time Commitment

2–4 hours between 10:00 am and 2:00 pm
(Weekdays)

Location: The Mabel Churn Centre, 55b Sunny Road, Enfield, EN3 5EF

Reports to: Day Centre Manager

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us. (Email address included in the application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Join our Tower Hamlets Reset Recovery Team as a Volunteer! 

Are you a compassionate listener who wants to make a real difference? As a Hospital Liaison Volunteer, you'll support people during their hospital stay, helping them stay connected to treatment and recovery services. You'll offer encouragement, build confidence, and help individuals access the support they need as they prepare to leave hospital.

Responsibilities

What You'll Do

• Visit and support individuals in hospital.
• Provide encouragement and emotional support.
• Help people engage with treatment and recovery services.
• Assist with discharge planning and follow-up support.
• Encourage the use of local recovery and community resources.
• Work alongside hospital staff and partner agencies.
• Help people identify goals and build confidence for recovery.
• Maintain accurate records and contribute to service improvement.

What We're Looking For

• Strong communication and listening skills.
• Empathy, patience, and a non-judgemental approach.
• Ability to maintain confidentiality and professional boundaries.
• Confidence working with people from diverse backgrounds.
• A passion for helping others achieve positive change.

This is an exciting opportunity which will allow you to gain experience of volunteering within the substance misuse field. You will be part of a supportive team and will receive comprehensive training and guidance to develop within the role. 

We are committed to creating an environment that respects and values diversity, with a positive and supportive culture where everyone feels welcome, empowered, and represented.   

Interested? Please get in touch, we’d love to hear from you!  

Closing Date

14/8/2026

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

Are you a big football fan who enjoys playing football as well as watching it?

We are looking for volunteer football enthusiasts to both play football and enjoy talking all things football with someone with learning disabilities and or autism.  As a volunteer you will need to be able to volunteer for a couple of hours each week.

What does the role involve?

Our football volunteers will enjoy spending time having a kick about, perhaps watching a game on TV and perhaps having a post-match discussion. Trips to watch the odd live game would also be an enjoyable experience for the people we support.

Skills required: -

• To be kind, empathetic and friendly

• To have a good sense of humour and love to chat

• Good communication skills

• Positive & supporting attitude

• To be punctual and reliable

• Commitment to inclusion

• To be able to deal with information in line with our data protection and confidentiality procedures

• Becoming one of our football volunteers will provide opportunities for those we support to increase their confidence, boost their mood and keep fit. 

• Training and ongoing support from SeeAbility staff.

• The chance to develop new skills in accessible communication and inclusive practice.

• Being part of a warm, welcoming community that values every individual.

• Reimbursement of reasonable travel expenses.

• This is a fantastic opportunity to give something positive back to society and have a direct impact on people’s lives. Being a football volunteer is a great way to get out and about, exercise, and help others

Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK. This year we are celebrating our 225th anniversary, having pioneered specialist support across multiple generations since 1799!

We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people to find paid employment for the very first time.

SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.