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Who is Quaker Social Action?
QSA works with people on low incomes to seek solutions to the issues affecting their lives.
The services that QSA deliver are varied but all are about building respectful and dignified relationships with people who need support in some way. We address issues around food insecurity especially for asylum seekers, the dearth of support on the streets for people who are homeless, and the financial struggles many people experience when arranging a funeral. As well as these direct services we convene an advocacy group of hundreds of grassroots charities tackling child poverty in London.
Some of our services operate in person, in London, some are national and delivered online or through a telephone helpline. Across all services, we seek to share our learning with others, through advocacy, campaigning or training; or by having a voice with policymakers and in the media on issues where we have credibility.
QSA was founded in 1867 by Quakers troubled by the social injustices of the time and keen to tackle them. This sense of taking practical action to address societal challenges has stayed with us over our 150-year history, and our organisational values are aligned with Quaker values of equality, truth and peace.
QSA is the largest independent Quaker charity and Quakers across the UK support our work –approximately 20% of our £1million+ income comes from Quaker sources. We are proud of our Quaker heritage and our place within the Quaker community, while also clear that our services, jobs and trustee roles are open to all.
“The advice and support was beyond beneficial. As a family we were just above the threshold for getting any financial support and at a very difficult time already, money worries was the last thing we needed.”
- Down to Earth funeral costs helpline caller.
What are we looking for?
The Charity Commission defines trustees as "the people who lead the charity and decide how it is run".
Therefore, we need new trustees who are:
1. Passionate about the aims of QSA and excited to contribute to our work
2. Empathic and understanding of the issues affecting people living in poverty, and keen to learn more
3. Wanting to make a positive contribution to our commitment to increasing inclusion, including giving voice to those with relevant lived experience
4. Willing to take on this responsibility and committed to learning more about charity governance
5. Able to commit the time needed to be a trustee and to take this responsibility seriously, for an initial term of three years.
While previous trustee experience is not necessary, we need trustees who have the confidence to actively contribute to the work of our charity from their appointment date, and who have capacity to engage with the governance task. The trustee task is more than attending meetings: we estimate it represents 1-2 days per month in total, accounting for board preparation, engaging with emails, and taking up opportunities to see the work and meet QSA staff.
Some of our trustees are Quakers but most are not, and we warmly welcome applications from people of all faiths or none. We are looking for trustees who will be in sympathy with Quaker values of peace, equality, integrity and simplicity.
How do I contribute as a trustee?
Trustees meet four times a year. Usually, two of these meetings are in person in London, on an afternoon; the other two are online and in the evening.
Each trustee is expected to join one committee: finance & fundraising, governance & nominations or people & wellbeing. These meet quarterly, online, and are arranged to meet the needs of their members.
There are also formal and informal opportunities to meet with fellow trustees and with the QSA staff team, including online meetings, away days and special events. We encourage trustees to take advantage of as many of these opportunities as possible.
As well as this, trustees contribute by playing an active part in the life of the charity and by being responsive, supportive and committed to the fulfilment of QSA’s charitable purposes.
Trustees as a whole are responsible for:
· Setting the strategic direction of QSA
· The financial oversight of QSA
· Ensuring we comply with relevant legislation
· Supporting the paid staff of the charity to deliver our mission.
Being a trustee for a charity as diverse and energetic as QSA offers an exciting opportunity for people who are passionate about tackling poverty.
“I feel the service from these marvellous book fans and their very committed, caring staff are an essential…I use them twice a week every week. Please may they continue.”
- Visitor to Turn a Corner library van for people experiencing homelessness.
Equity, Diversity and Inclusion at QSA
QSA has been working hard on equity, diversity and inclusion and see it as a golden thread which runs through our organisation. We are still learning and we invite new trustees to join us on that learning journey.
Inclusion is important to us – the arrival of new trustees brings fresh perspectives and we are excited that our culture will expand and be enhanced by new people joining the board.
We are particularly keen on recruiting trustees who are closer to our cause. By this we mean people who have current or previous experience of living on a low income. We're aware that poverty disproportionately affects people with disabilities and also people who are black and others from global majority communities. Therefore, we'd particularly like to encourage you to apply if you're from one of these groups.
We are committed to addressing any barriers to inclusion, so do speak to us if there are changes we might need to make to enable you to participate.
Discussion and challenge are at the heart of good governance, so we need people who are different from each other to make that happen. We know this requires full engagement from all our trustees and commitment from us to make it work.
What support will I get?
We know that new trustees will need to get to grips with the role, and we offer support:
• New trustees receive an induction where they meet key staff and other trustees, and learn how our trustees work together.
• We have a buddying system in place for new trustees, providing support and reassurance from a more experienced trustee, especially for the first few months.
• New trustees receive all the information needed about QSA: governing documents, organisational chart, plans and recent trustee papers.
• We support trustees' learning and development and encourage our trustees to take opportunities to broaden their knowledge and skills.
• We do not want cost to be a barrier for trustees. Expenses are covered to ensure trustees can fulfil their obligations, such as travel, accommodation, and childcare.
Dacorum Heritage is seeking a committed and people-focused Trustee to join its Board of Trustees and help shape the future of a charitable museum dedicated to preserving and sharing local heritage.
You will play a key role in supporting the people who make the Dacorum Heritage’s work possible. You will help ensure volunteers and staff feel valued, heard and well supported, while contributing to the Board’s wider responsibility for good governance, financial oversight and strategic direction.
This is an opportunity to bring your experience, judgement and enthusiasm to a small charity with an important community purpose. Working collectively with fellow Trustees, you will help ensure Dacorum Heritage remains legally compliant, financially sustainable and focused on delivering its charitable objects for current and future beneficiaries.
Purpose of the Role
· Help create a positive, inclusive and well-supported environment for Dacorum Heritage’s volunteers and staff;
· Provide Board-level oversight of volunteer engagement, staff and director recruitment, and relevant HR matters.
What You Will Do
· Work with the Museum Manager to identify volunteer and staff needs, and support best practice in recruitment, induction and retention;
· Support the development of and attend informal volunteer coffee mornings and other social events in person where possible helping volunteers and staff to feel included, informed and valued;
· Develop clear routes for volunteers to share feedback, ideas and concerns;
· Oversee recruitment, interviews and appointments for the museum manager and trustees if required;
· Act as a trusted link between the Board, employees and volunteers;
· Support proportionate, effective HR and volunteer policies aligned with Dacorum Heritage’s strategic plans;
· Contribute actively and constructively to Board discussion, challenge and decision-making;
· Share collective responsibility for good governance, risk management and strategic direction; and
· Represent Dacorum Heritage positively and help build strong relationships with stakeholders and the wider community.
A thriving heritage centre preserving the rich cultural heritage of the region through active engagement sharing the stories with its communities.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to join an organisation committed to addressing low literacy and numeracy?
Volunteers are essential to Shannon Trust and bring their energy, ideas and skills to train mentors in prisons, support learners in the community and enhance our business support team.
We are looking for volunteers to provide training and support to our mentors in prison. There may be some additional preparation and/ or administrative tasks in between volunteering days at the prison.
Our prison volunteers nurture the growth of the Shannon Trust in their prison. They help unlock the power of reading by delivering training sessions for prison mentors and offering ongoing advice, guidance and support through mentor meetings.
Volunteer recruitment dates
The closing date for applications to attend our next round of training is 6 September 2026. In some circumstances, volunteer vacancies may close early. Successful applicants will be sent interview questions in advance with notice to prepare. We will respond to all applications. Successful applicants will be invited to an interview between 7 and 18 September 2026. This is an opportunity for you to meet our regional team, to find out more about you and for us to share more information about the volunteering role.
Training:
You'll be given high quality training to prepare you for volunteering with Shannon Trust. This takes place over 4 training sessions and via our online training portal. We ask that volunteers aim to complete the training in one course as this means that you will be ready to start actively volunteering. The next training sessions for volunteering for people applying to be a prison based volunteer will take place as follows.
Please check that you can attend all of the training the dates prior to applying:
8 October 2026, 10am – 1pm (via Zoom)
15 October 2026, 10am – 1pm (via Zoom)
22 October 2026, 10am – 1pm (via Zoom)
12 November 2026, 10am-4pm (in person session, London)
You’ll also receive the opportunity to attend ongoing training sessions and peer support meetings during your time as a volunteer to build your skills and experience.
Why we want you
Shannon Trust’s vision is of a future where everyone can experience the positive impact of learning. As a prison volunteer your role will be at the heart of our organisation as you support our mentors in prisons. This will include delivering training to new mentors and supporting existing mentors to develop and deliver our Turning Pages and Count Me In programmes. You will be volunteering alongside Shannon Trust facilitators and / or frontline prison staff to empower mentors and ensure no one is left out of learning.
What you will be doing
The skills you need
What's in it for you
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.
We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community by helping their local Oxfam shop to stay open for as long possible. We need people to open and close the shop, and ensure volunteers know what tasks to undertake so the shop can run smoothly.
No prior experience is needed, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in!
You have the time to become a volunteer in your community; you might be looking for work experience, the opportunity to meet new people, or keep active.
By volunteering with us in one of our amazing retail spaces you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.
What you will be doing
The skills you need
What's in it for you
We are Oxfam Together we can create a more equal future, free from poverty.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Prison-based volunteers are the backbone of Fine Cell Work (FCW). Supported by the Fine Cell Work programmes team and by other staff at the FCW office, they teach and administer FCW stitching groups in prisons.
Prison volunteers work in teams to organise classes and teach our stitchers, as well as providing groups information to the prison and to the FCW office. The precise mix of skills will vary from prison to prison.
Volunteering in prison for Fine Cell Work requires ideally a good level of needlework skill (or a willingness to learn), some teaching experience and/or experience of working with socially-excluded groups. Volunteers must be patient and non-judgemental in order to work effectively. As a prison volunteer you will:
It is essential for volunteers to support FCW ethos, believe in rehabilitation, be an excellent teamworker, observe personal boundaries, be reliable and patient to ensure cell groups run smoothly, and have record-keeping skills and have at knowledge of tapestry/needlework. .
Volunteers work in prisons around the UK dependant on where groups are based, therefore it is requred that volunteers will be able to travel to the relevant prisons. Travel expenses will be reimbursed by the charity.
Please take some time to read the role description to find put more details about the role and what we offer to our volunteers.
At Fine Cell Work, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in FCW’s workforce.
These include applicants from Black, Asian and minority ethnic backgrounds, people with disabilities, LGBTQI+, and male identifying applicants as these are currently under-represented in our volunteers groups.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community by helping their local Oxfam shop to stay open for as long possible. We need people to open and close the shop, and ensure volunteers know what tasks to undertake so the shop can run smoothly.
No prior experience is needed, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in!
You have the time to become a volunteer in your community; you might be looking for work experience, the opportunity to meet new people, or keep active.
By volunteering with us in one of our amazing retail spaces you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.
What you will be doing
The skills you need
What's in it for you
We are Oxfam Together we can create a more equal future, free from poverty.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role summary
The “Friends of St Helena Hospice” is our well known Collection Pot scheme that runs across the local area. Yearly the donations from the pots bring in over £20,000 for the hospice, which helps local people facing incurable illness and bereavement. We are looking for Volunteer Pot Collectors in local communities to assist in the collection and distribution of St Helena collection pots to local businesses in and around their own local area.
Due to the nature of this role and the requirements to visit licenced premises, we cannot accept applications from anyone aged 18 and under.
Main duties of the role
• To issue and collect St Helena Collection pots to businesses in the local community in your specific dedicated area.
• Maintain own records relating to those pots and to be always aware which pots are being given out and which are due for collection.
• Build a relationship with businesses that host a pot and liaise with the community team to ensure supply of new pots.
• Look for new pot locations across the area you cover and liaise with the community team to let them know the new locations.
Training & supervision
Full training and support will be provided in addition to an induction and Health and Safety training. You will also have a line manager who you can report to when needed.
EXPERIENCE & QUALIFICATIONS REQUIRED
• Organised with a methodical approach
• Confident to approach new and existing businesses to establish a relationship
• Excellent communication skills
• Car driver and access to own vehicle (essential)
• Ability to work on own initiative and as part of a team
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Two small community based organisations in Malawi are seeking practical finance support to strengthen day to day financial management, reporting and controls.
Both organisations work across vocational training, youth development and livelihoods support, with small local teams and simple finance systems.
The volunteer will work closely with staff to improve budgeting, cashflow management, financial reporting, record keeping, controls and procedures.
This is a very practical grassroots placement, focused on helping local teams build confidence, consistency and simple sustainable systems.
It would suit a collaborative and adaptable volunteer who is comfortable working hands on with small organisations and providing patient, practical mentoring.
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Accounting for International Development, AfID, matches experienced accountants with charities, NGOs and social enterprises around the world. Our volunteers provide practical finance support, helping partners strengthen systems, reporting, controls and confidence.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Prison-based volunteers are the backbone of Fine Cell Work (FCW). Supported by the Fine Cell Work programmes team and by other staff at the FCW office, they teach and administer FCW stitching groups in prisons.
Prison volunteers work in teams to organise classes and teach our stitchers, as well as providing groups information to the prison and to the FCW office. The precise mix of skills will vary from prison to prison.
Volunteering in prison for Fine Cell Work requires ideally a good level of needlework skill (or a willingness to learn), some teaching experience and/or experience of working with socially-excluded groups. Volunteers must be patient and non-judgemental in order to work effectively. As a prison volunteer you will:
It is essential for volunteers to support FCW ethos, believe in rehabilitation, be an excellent teamworker, observe personal boundaries, be reliable and patient to ensure cell groups run smoothly, and have record-keeping skills and have at knowledge of tapestry/needlework. .
Volunteers work in prisons around the UK dependant on where groups are based, therefore it is requred that volunteers will be able to travel to the relevant prisons. Travel expenses will be reimbursed by the charity.
Please take some time to read the role description to find out more details about the role and what we offer to our volunteers.
At Fine Cell Work, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in FCW’s workforce.
These include applicants from Black, Asian and minority ethnic backgrounds, people with disabilities, LGBTQI+, and male identifying applicants as these are currently under-represented in our volunteers groups.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you interested in making a difference to the lives of children and young people? Is there a skatepark in your area? If so, this role could be for you.
We are a UK registered youth development charity that uses teaching and learning to skateboard in a structured and supportive environment as a platform to develop the skills and abilities of children and young people.
The Role: Chapter Leader
As a Chapter Leader with the Skateboarding Foundation (SF), your role is to set up and run a Local Chapter that gives young people access to skateboarding and life skills through the SF ‘Eduskate’ programme.
Training, materials, resources, equipment and ongoing support, advice and guidance will be provided.
Key responsibilities
Your key responsibilities include:
You’ll have overall responsibility for the chapter’s activities, compliance, and smooth running. You’ll provide direction and support to your chapter committee, chair meetings, and ensure volunteers, coaching programmes, and fundraising are well managed.
The role involves motivating the team, planning chapter development, and stepping in where needed to keep things on track. You’ll also liaise with the national Board of Trustees, keeping them informed of key decisions and changes.
Strong leadership, organisation, and a passion for youth development (and ideally skateboarding) and the charity’s mission are essential.
A youth development charity that uses teaching and learning to skateboard to develop the skills and abilities of children and young people.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role summary
St Helena co-works with the Look Good Feel Better charity by hosting and providing workshops to our patients with a cancer diagnosis. These workshops give practical advice and support to people living with cancer and who face emotionally challenging experiences while living with cancer.
Every workshop offers an invaluable opportunity to talk to others in a similar situation, whilst helping support people with their changing appearance. People leave LGFB workshops feeling empowered, motivated and less isolated – allowing them to look good but feel even better. Applicants will need to register on the LGFB volunteer site if successful and subject to their approval.
Applicants must be over 18 years of age and an enhanced adult & child DBS check will be carried out for this role.
Main duties of the role
• Provide LGFB workshops in accordance with the complementary therapy policy and procedure, as well as the code of ethics and practice.
• Assess patients’ treatment and documentation of given treatment and patient response.
• Uphold the confidentiality guidance in all matters relating to the patient or their family.
• Be generally aware of patients’ needs and always ensure the dignity of the patients.
• Maintain good infection control practices at all times
• Prepare the LGFB workshop before and tidy away afterwards
• Adhere to the dress code requirements.
• Seek support and advice when needed.
• Provide feedback, including reports of any adverse effects, to the Complementary Therapy Lead.
• To undertake any other tasks as requested/deemed appropriate with the nature of the role.
• Complete all paperwork and feedback clearly and objectively
• Adhere to relevant and current protocols for the practice of the LGFB workshops.
Training & supervision
We will provide you with the LGFB registration links, and any training links they expect as stated on the website.
Other training includes:
• There will be an induction to the hospice and all volunteers must undertake mandatory health and safety and equality and diversity training. In addition, all volunteers in a patient facing role have to undergo an enhanced Adult & Child DBS check, undertake safeguarding, accessing personal information (medical record information) and lone working training
• To undertake an induction into the LGFB workshops and CT team
• To attend meetings/supervision
Experience & qualifications required
• You will need to be qualified and hold the appropriate certifications in the relevant practice:
o L2/L3+ Beauty therapy (with facial skin care and makeup units)
o Work for a cosmetic brand, and 1+ years’ hands on experience in skincare and make-up application.
• You will also need plenty of enthusiasm, a positive attitude and the true desire to make a difference.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you believe fitness can change more than just physical health?
MINDSET Charity is a brand-new initiative focused on helping men improve their mental wellbeing, build confidence, and live happier, more fulfilling lives. We’re now looking to develop a programme that uses fitness, training, and nutrition as powerful tools for positive change.
And we need someone to lead its creation.
We’re seeking a volunteer Programme Development Manager to design and build a fitness and wellbeing programme that supports men in boosting their mood, confidence, and overall mindset.
This is your opportunity to create something meaningful — a structured programme that goes beyond the gym, helping men feel stronger mentally as well as physically.
What you’ll be doing:
Designing a personal training, fitness, and nutrition-based programme.
Creating structured plans that are accessible, realistic, and effective.
Incorporating mindset, motivation, and habit-building techniques.
Ensuring the programme supports mental wellbeing alongside physical progress.
Working with the team to shape how the programme is delivered and experienced.
What we’re looking for:
Someone with knowledge or experience in fitness, personal training, or nutrition.
An understanding of how physical health links to mental wellbeing.
Strong organisational and planning skills.
A creative and proactive approach to programme design.
A genuine passion for helping others grow in confidence and wellbeing.
Formal qualifications are welcome but not essential — what matters most is your ability to design a programme that works and your desire to make a difference.
In return, you’ll gain:
The opportunity to design a programme from the ground up.
Valuable experience within a growing charity.
A strong portfolio piece with real-world impact.
The chance to positively influence men’s lives and wellbeing.
A supportive, purpose-driven team environment.
This isn’t just about fitness — it’s about helping men feel better, think clearer, and live stronger.
If you want to use your knowledge to create real change, we’d love to hear from you.
Join MINDSET and help build a programme that strengthens both body and mind.
Interested?
Get in touch and let’s create something that truly matters.
To empower men across England to take charge of their mental wellbeing and personal growth through connection, conversation, and community.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description – HR Manager
Organisation: Children With Voices
Reports to: the executive ops manager
Location: Hackney, London - Hybrid
Contract: Full-time / Part-time – specify as needed
Job Purpose
The HR Manager plays a vital role in supporting the vision and mission of Children With Voices by ensuring that all HR practices are fair, compliant, and aligned with safeguarding, equity, and community wellbeing. This role is responsible for overseeing all aspects of human resources, from recruitment and staff development to compliance and wellbeing initiatives. The HR Manager will be instrumental in creating a safe, inclusive, and supportive environment where staff, volunteers, and young people can thrive.
Key Responsibilities
Person Specification
Essential Skills & Experience:
Desirable Skills & Experience:
Our Values at Children With Voices
Salary & Benefits - £1,520 per month
Days 1–2 days in the office, with flexibility to choose from Tuesday, Wednesday, or Thursday. The remaining hours can be worked remotely.
Working pattern: 20 hours per week
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
St. Barnabas House and Chestnut Tree House provide specialist palliative care within the hospices and in the comfort of patients' homes, treating adults and children with advanced progressive life-limiting illnesses.
To ensure our shops are packed with new and exciting stock and look appealing, we rely on a team of volunteers working behind the scenes to make this happen at our Retail Distribution Centre in Worthing. It's a hive of activity, with donations sorted from bags of clothes, and boxes of Bric-a-brac, to large furniture items.
This is an excellent role if you like being part of a team and enjoy keeping active. There's always lots to do, and it's fascinating when our volunteers spot something rare and valuable.
You can volunteer for one or more shifts a week for a morning, afternoon, or all day, but we're delighted to consider any time that suits you, even if it's just a couple of hours.
Apart from a willingness to help, no special skills are needed because we'll show you what to do and provide all the training you'll need.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A growing women’s empowerment social enterprise in Uganda is seeking a volunteer accountant to strengthen budgeting, cashflow forecasting and financial systems.
The organisation supports over 300 women artisans, including single mothers, widows and teenage mothers, through vocational training and income generating opportunities linked to handmade crafts.
As international sales opportunities grow, the organisation wants to ensure its finance processes remain practical, sustainable and fit for purpose.
The volunteer will work with the Founder and Managing Director to review internal processes and controls, support effective use of Zoho Books, review the chart of accounts, improve budgeting and cashflow forecasting, develop simple management reporting tools and support audit preparation.
This would suit a hands on volunteer comfortable working closely with a small local team.
__________________________________
Accounting for International Development, AfID, matches experienced accountants with charities, NGOs and social enterprises around the world. Our volunteers provide practical finance support, helping partners strengthen systems, reporting, controls and confidence.