User researcher volunteer roles

This is a callout for an honorary co-facilitator to work 1 day a week in CNWL NHS Trust’s Arts in Health team.

Arts in Health (AiH) is a step-down service for CNWL adult patients who have accessed secondary mental health services, such as the Community Mental Health Hubs (CMHHs), who are looking for creativity and further support after moving on from treatment. AiH participants often have complex emotional needs (CEN), may have experienced trauma or have a diagnosis such as schizophrenia, personality disorder or severe anxiety/depression.

We run a weekly art studio and organise monthly visits to museums and galleries. Our service is non-clinical and sits under the umbrella of creative health, using art for wellbeing. We also organise outreach visits, where we invite select community organisations to visit our studio to share more about their services, acting as a bridging service between CNWL and the community. We have ongoing partnerships with Mind, Westminster Adult Education Service and Community Living Well.

Our aim is to provide participants with a safe space to explore creativity, build confidence, reduce anxiety, promote independence and improve holistic wellness. Participants can attend for up to six months. To learn more about the work we do, please see our public-facing website with information about our service.

Who do we work with?

Participants referred to Arts in Health may feel too anxious to join a regular community group, may not feel as stable as they would like to, or may find it difficult to get out and about. Many have arts backgrounds and feel reassured by attending sessions led by CNWL staff with mental health experience. Some participants may have additional needs including access needs, neurodiversity or English as a second language.

Our aim is that participants build confidence and independence, enabling them to broaden their horizons and engage with their local arts and community offers to support ongoing wellbeing.

Why apply?

Working within creative health is a fascinating and rapidly growing field. We are seeking a co-facilitator with experience supporting adults with mental health challenges, strong interpersonal skills, and the confidence to lead in a group setting.

Our service is non-clinical, and we do not provide therapy. However, this role offers an excellent opportunity to gain hands-on experience in using art to promote wellbeing in adults with complex needs, working alongside a team of skilled clinicians.

Our team includes arts and integrative psychotherapists who are creatively minded, therapeutically informed, and highly experienced in managing risk and safeguarding. If you are thinking about applying for an MA in the arts psychotherapies (art, music, dance-movement, drama), working at AiH will provide you with a strong foundation.

As part of working at CNWL NHS Trust, you will gain a broader understanding of working in community and healthcare settings and have access to a wide range of NHS training, benefits, and professional development opportunities. This includes mandatory NHS training as well as additional learning to support your growth.

What does the work involve?

We are seeking a co-facilitator to support our weekly sessions, 1 day per week on Thursdays. Currently, our schedule includes three consecutive weeks of art studio sessions and one week of cultural visits, all on Thursdays.

For those interested in office-based tasks only, there is the option to contribute on Mondays, supporting research, communications, and administrative work.

The team works both from home and on-site. On non-delivery days, remote tasks include participatory engagement aligned with your skills and interests, such as enhancing co-production and service user involvement, supporting evaluation and learning, and designing content for facilitation, alongside learning about the administration and internal processes needed to run such a service.

As a valued member of the team, you will benefit from monthly team supervision with an external psychotherapist, access to NHS training, and other CNWL staff benefits.

Who would this role suit?

This role is ideal for someone looking to gain further experience using the arts to support wellbeing, particularly with adults experiencing mental health challenges. Strong interpersonal skills and confidence in a group setting are essential.

You might be:

• A psychology graduate with an arts background
• An artist with experience running groups in healthcare settings
• A professional considering an Arts Psychotherapy MA
• A recent art therapy graduate seeking further NHS experience

It is important that applicants can commit to the role’s timeframe. We recognise the challenges of working on an honorary basis and aim to create a sustainable experience for team members, offering a range of meaningful work opportunities, support, and training.

Onboarding to CNWL

We follow an academic calendar. After interview and HR processes, successful candidates will start a few months in advance of in-person sessions, in order to complete induction and NHS mandatory training over summer, so they are ready to begin working in-person with our group at the start of the new term (Sept 2026).

Essential requirements

• Creative and/or strong interest in the arts
• Experience working in mental health
• Reliable and proactive approach
• Good communication skills
• Confident working with individuals and groups
• Travel to London on delivery days
• Available to work 1 day/week on a Thurs (or Mon if admin only)

Working pattern

• Frequency: 1 day/week
• Days: Mondays (team support only) / Thursdays (facilitation)
• Delivery locations: Central and NW London
• Remote work: From home or community sites (e.g., Woodfield Road W9 / The Exchange W9)
• Start date: Approximately 2 months before a new term (before Easter, September, or January)

Timeframe

Our service follows an academic calendar, with usual breaks for half terms and holidays. Arts in Health honoraries are expected to commit for a minimum of 1 year, ensuring consistency for participants and the team.

• Term 1: Autumn - Sept 2026 to Dec 2026
• Term 2: Winter - Jan 2027 to Mar 2027
• Term 3: Summer - Apr 2027 to Jul 2027

How to apply:

Please email us:

• Your availability (Mon/Thurs)
• Attach your CV (2 pages max)
• Attach answers to the following questions (as a Word doc / PDF)

1. Tell us about yourself, including arts and mental health experience (150 words max)
2. What are your plans for 2026-27? How does AiH fit with these? (150 words max)
3. Share an example of a group facilitation experience and your learnings from it (150 words max)

"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".

QuilomboUK is looking for a PR & Marketing Assistant, who would love to join a growing organization. Quilombo UK works with the objective to promote different arts, sports, and cultures to encourage an intercultural understanding between different communities and societies; To promote cultural awareness in the community and educate, regardless of nationality or origin, about race diversity and mutual respect; To promote good health and wellbeing; and run a community organisation with a strong focus on individuals, the community and society.

This role offers a great opportunity for the right person who is looking to; gain experience in marketing; develop their skills and management experience; or just simply ‘give something back to their community’. The role provides you flexibility and autonomy at work. Where necessary specific training will also be provided to help you develop and grow your skill set.

As a PR & Marketing Assistant at Quilombo UK, you will play a vital role in providing general marketing support while actively engaging in various marketing tasks to contribute to the overall success of our initiatives. This position offers opportunities for personal and professional development within the different units of Marketing, including Social Media, Images, Video, and Website. Your responsibilities will encompass a wide range of tasks, from data collection and report compilation to active participation in campaign organization and development. You will also be actively contributing to real-life marketing projects and playing a key role in planning, developing, and implementing effective marketing strategies. This role requires a proactive and creative individual who will promote our organization through various channels, manage social media presence, contribute to innovative marketing programs, and engage in comprehensive market research.

This role is perfect for an enthusiastic and creative individual who is eager to gain hands-on experience in various aspects of marketing, from strategic planning to social media management.

Main tasks:

• Working on real life marketing projects

• Planning, developing and implementing marketing strategies.

• Promote the organisation through Social Media channels , and through maintaining and updating information about the organisation. 

• Managing the organisation’s social media pages by posting updates and responding to comments and messages

• Submitting ideas for marketing programmes/campaigns designed to enhance and grow the company’s brand

• Organising marketing campaigns

• Creating, organising and delivering presentations 

• Conducting market research and analysing participants’ reports, questionnaires and surveys. 

• Using social media and website analytics to find out the effectiveness of ongoing campaigns and understand the way users interact with the site and social media posts. 

• Contribute to staff meetings, and other internal meetings with views and suggestions.

• Analyze information to provide actionable insights and recommendations to the Directors

• Receive and interpret briefings from the Directors, ensuring a comprehensive understanding of organizational objectives

• Develop and deliver clear and concise communication to internal and external stakeholders

• Translate briefings into actionable outcomes, coordinating with various teams and individuals

·

Training and support available:

• Social media

• Canvas

Skills:

Essential

• Strong written and verbal communication skills.

• Attention to detail

• Flexibility and willingness to learn new skills

• Problem-solving, planning and creative-thinking skills

• Time management and prioritisation abilities

• Tactical understanding of all primary social media platforms

• Knowledge and understanding of online and offline marketing tactics

• Good Teamworking skills

• Strong organisational skills

• Numerical skills, which includes analysing and compiling spreadsheets

• Social Media skills.

• Office based skills (Word, Excel, PowerPoint)

• Adheres to the organisation’s key objectives 

• Delivering quality work in a timely manner

• Self-driven

• Ability to multi-task and adhere to deadlines

Desirable

• Committed to working with the community with a passion for helping others less fortunate. QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

• Good Knowledge of market research techniques and database

• Previous experience working in an office environment, dealing with administrative tasks or using a product database.

When needed:

Willing to volunteer at least 12 hours a week, for a duration of 16 weeks as part of a Personal Development Program (PDP).

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".

QuilomboUK is looking for a PR & Marketing Assistant, who would love to join a growing organization. Quilombo UK works with the objective to promote different arts, sports, and cultures to encourage an intercultural understanding between different communities and societies; To promote cultural awareness in the community and educate, regardless of nationality or origin, about race diversity and mutual respect; To promote good health and wellbeing; and run a community organisation with a strong focus on individuals, the community and society.

This role offers a great opportunity for the right person who is looking to; gain experience in marketing; develop their skills and management experience; or just simply ‘give something back to their community’. The role provides you flexibility and autonomy at work. Where necessary specific training will also be provided to help you develop and grow your skill set.

As a PR & Marketing Assistant at Quilombo UK, you will play a vital role in providing general marketing support while actively engaging in various marketing tasks to contribute to the overall success of our initiatives. This position offers opportunities for personal and professional development within the different units of Marketing, including Social Media, Images, Video, and Website. Your responsibilities will encompass a wide range of tasks, from data collection and report compilation to active participation in campaign organization and development. You will also be actively contributing to real-life marketing projects and playing a key role in planning, developing, and implementing effective marketing strategies. This role requires a proactive and creative individual who will promote our organization through various channels, manage social media presence, contribute to innovative marketing programs, and engage in comprehensive market research.

This role is perfect for an enthusiastic and creative individual who is eager to gain hands-on experience in various aspects of marketing, from strategic planning to social media management.

Main tasks:

• Working on real life marketing projects

• Planning, developing and implementing marketing strategies.

• Promote the organisation through Social Media channels , and through maintaining and updating information about the organisation. 

• Managing the organisation’s social media pages by posting updates and responding to comments and messages

• Submitting ideas for marketing programmes/campaigns designed to enhance and grow the company’s brand

• Organising marketing campaigns

• Creating, organising and delivering presentations 

• Conducting market research and analysing participants’ reports, questionnaires and surveys. 

• Using social media and website analytics to find out the effectiveness of ongoing campaigns and understand the way users interact with the site and social media posts. 

• Contribute to staff meetings, and other internal meetings with views and suggestions.

• Analyze information to provide actionable insights and recommendations to the Directors

• Receive and interpret briefings from the Directors, ensuring a comprehensive understanding of organizational objectives

• Develop and deliver clear and concise communication to internal and external stakeholders

• Translate briefings into actionable outcomes, coordinating with various teams and individuals

·

Training and support available:

• Social media

• Canvas

Skills:

Essential

• Strong written and verbal communication skills.

• Attention to detail

• Flexibility and willingness to learn new skills

• Problem-solving, planning and creative-thinking skills

• Time management and prioritisation abilities

• Tactical understanding of all primary social media platforms

• Knowledge and understanding of online and offline marketing tactics

• Good Teamworking skills

• Strong organisational skills

• Numerical skills, which includes analysing and compiling spreadsheets

• Social Media skills.

• Office based skills (Word, Excel, PowerPoint)

• Adheres to the organisation’s key objectives 

• Delivering quality work in a timely manner

• Self-driven

• Ability to multi-task and adhere to deadlines

Desirable

• Committed to working with the community with a passion for helping others less fortunate. QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

• Good Knowledge of market research techniques and database

• Previous experience working in an office environment, dealing with administrative tasks or using a product database.

When needed:

Willing to volunteer at least 12 hours a week, for a duration of 16 weeks as part of a Personal Development Program (PDP).

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Job Description:

Services Sales Specialist (Commission-Only)

Programme Association: Enhanced Professional Development Programme (ePDP) /

International Personal Development Programme (iPDP)

Role Type: Part-time | Self-Employed Contractor | Commission-Only (Uncapped) | Remote

Commitment: 12 hours/week (Structured as two 6-hour shifts) | 16-week programme duration

Role Summary

Quilombo UK is seeking a highly motivated and experienced Services Sales Specialist to join our team as a self-employed contractor. This is a crucial, target-driven, commission-only role focused on generating revenue by converting prospective service users into paying clients.The successful candidate will gain direct, high-impact sales experience that mirrors the standards and performance expectations of a paid sales position, with the added benefit of earning commission on all confirmed deals.

Compensation Structure

● Payment Basis: This is a commission-only, self-employed contractor position. There is no fixed salary or hourly wage. The specialist is responsible for invoicing Quilombo UK monthly for earned commission.

● Commission: Commission is earned per converted sale, payable only after the customer’s second monthly payment is successfully processed.

○ Standard £200 ePDP Sale: £25 commission

○ Subsidized £100 Sale: £10 commission

○ 2-Month Rolling Sale: £65 commission

● Payment Schedule: Commission earned is paid monthly, 30 days after receipt of the monthly invoice from the specialist, following the trigger (receipt of the customer's second payment) being confirmed.

Main Responsibilities

This is a target-driven, client-facing role responsible for the full sales cycle:

● Lead Generation: Proactively research and identify prospective clients aligned with Quilombo UK’s mission and services.

● Outreach & Pitching: Initiate direct outreach (calls, emails, online meetings) with clients directly.

● Closing Deals: Deliver compelling sales pitches and presentations, handle end-to-end sales processes, and secure contracts for services.

● Pipeline Management: Develop and maintain a strong client pipeline, updating CRM or tracking systems regularly.

● Performance: Consistently meet or exceed weekly/monthly Key Performance Indicators (KPIs) related to outreach, meetings, and revenue conversions.

● Strategy: Collaborate with the Director to refine messaging and sales strategy for maximum impact. Services to be Sold

The successful candidate will primarily sell Quilombo UK’s core offerings:

● ePDP (Enhanced Professional Development Programme)

● iPDP (International Personal Development Programme)

● Quilombo UK Departments as a Service

● Workshops

● Essential: Demonstrated experience in a sales, business development, or account management role, with a proven track record of generating leads and closing deals.

● Skills: Excellent verbal and written communication, strong presentation and negotiation abilities, and confidence to work independently.

● Alignment: Passion for social justice, community engagement, and inclusion.

What We Offer

● Income Potential: Uncapped commission earning potential based entirely on performance.

● Experience: Real-world, results-driven sales experience with clear KPIs and performance feedback.

● Mentorship: Coaching and mentoring from experienced directors and leadership.

● Certification: Certificate of completion and reference upon successful 16-week programme completion.

Job Types: Part-time, Freelance

Work Location: Remote

Message from the Chair of Trustees

The Trustees represent different backgrounds and experiences, but what pulls us together is a

commitment to SEED’s work on the ground in Madagascar. Several of us have been to Madagascar

and have either volunteered or worked with SEED, so we have seen first-hand how important our

work is, and the positive impact SEED has in the communities we serve. Madagascar is an

extraordinary country with exceptional biodiversity but has severely lacking infrastructure and a

high level of anthropogenic threats due to extreme poverty and considerable dependence on

natural resources.

We are looking forward to welcoming a new Chair of our Board of Trustees to join the amazing

team of dedicated staff and volunteers who are delivering sustainable development, conservation

and community work through a range of projects based on local needs. The current Chair has been

in post since 2022 and served as a Trustee for 2 years prior to that. A change of leadership and a

fresh perspective is timely and will ensure we approach the next phase of our growth and

development with new ideas. You will be assured of a warm and supportive welcome with the

benefit of a team containing years of experience, combined with new members who bring global

expertise in their field.

SEED is growing thanks to successful marketing, fundraising project development and delivery. We

are now looking to build on our implementation of our strategic plan, to deliver sustainable

development for the people of southeastern Madagascar. We are privileged to work with its

wonderful people, and we hope that you will want to join us.

Introduction to SEED

SEED has been working in the southeast corner of Madagascar for over 20 years. SEED stands for Sustainable, Environment, Education and Development and we focus on building meaningful, sustainable change in one the poorest regions of one the poorest countries in the world.

Our projects range from school building to maternal health, from Agroforestry to Lemur Conservation and rights.

We are active on social media where you can find us on Instagram, Facebook, LinkedIn, X, and YouTube. The majority of our staff are Malagasy, working in Fort Dauphin to design and deliver projects on the ground, alongside our international team, who bring external expertise and international best practices. In Madagascar, we have 95 staff in total (70 Malagasy and 25 international). They are supported by a small UK-based and remote working team of 10.

Governance structures

SEED’s Board of Trustees has 8 members, including the Chair, who meet quarterly. There are three sub-committees of the board focusing on: Audit and Risk; Marketing and Fundraising; and HR. These are chaired by a Trustee and consist of at least one other Trustee and up to two of the Senior Management team. We also have lead Trustees for Safeguarding and Whistleblowing.

The Board is international with Trustees based in a number of different countries, so the Board works remotely.

The operations are run by the Managing Director and the Director of Programmes and Operations who are both long standing senior managers.

The Chair of Trustees role

Chair of Trustee Board

In addition to the general role of Trustee, the Chair of SEED’s Board of Trustees holds overall accountability for the charity delivering its mission. Working closely with the Board and the staff senior team , they will provide leadership and direction to ensure SEED fulfils its charitable aims and objectives and abides by its governing documents and relevant legislation. They will work collaboratively with board members and senior management to ensure SEED delivers maximum benefit to the communities it serves.

Chair Role Description

Terms and conditions: Voluntary role

Responsible to: Board of Trustees

Base: The Board works remotely

Line manager of: Managing Director

Overview of SEED

SEED Madagascar is a successful, growing British Charity working in partnership with communities in the southeast of Madagascar. We integrate high-quality community health, rural livelihoods, schools and conservation programmes to support long term, sustainable change and add to international best practice through research and publication.

SEED has been working in Madagascar for over 20 years and has a wide range of impactful projects ranging from school building to sexual health, from beekeeping to improving lemur habitats. More recently, SEED has been working to address the famine in the southeast with emergency food distribution.

Employing most of its staff in Madagascar, SEED also engages international staff and interns as well as running a volunteer programme. Full details of our operations can be found on our website which includes our annual report and accounts, fundraising advice and information on our staff and Trustees.

The role will carry the usual responsibilities of a Trustee as defined by the England and Wales Charity Commission and we encourage all applicants to read through this prior to making an application.

Accountability:

As a Trustee you are responsible and liable for the governance and functioning of the charity and are accountable in varying degrees to a variety of stakeholders including service users, members, funders, the Charity Commission, and Companies House.

SEED Trustees should uphold the fiduciary duty required of all charity trustees to act in the best interests of both current and future beneficiaries of the charity, being held personally liable for any breach of that duty.

Key Responsibilities

• To ensure that the Board of Trustees understands and fulfils its responsibilities for the governance of the organisation
• To provide strategic oversight and ensure that all decisions are taken in the best interests of SEED and its charitable aims.
• To provide leadership for the Board of Trustees in their role of developing and agreeing the strategy of the organisation.
• To ensure that SEED has the effective policies and procedures needed to function properly, legally and safely including those for safeguarding, whistleblowing and anticorruption.
• To effectively chair the Board meetings, facilitating debate and bringing about consensus and clear decision making.
• To work with the Board to bring about strong and constructive working relationships and sharing of the workload across the areas of expertise.
• To oversee the membership of and effective working of the subcommittees
• To build and maintain a constructive and supportive working relationship with the MD. To be overall line manager for the MD, assessing their performance and discussing development needs with them.
• To work closely with the MD to support them in achieving the vision of the organisation ensuring they have the support needed for the effective running of SEED and bring scrutiny as needed so they are held to account for achieving agreed strategic objectives.
• To plan with the MD the annual cycle of Board meetings, setting agendas and monitoring the decisions taken at meetings are enacted.
• To review the Board’s performance and composition to ensure that SEED has a diverse, high performing Board working together in support of SEEDs strategy and Charitable objectives.
• To support recruitment and onboarding of new members to the board as needed to ensure continuity of the board responsibilities.
• To work with each Trustee to support them fulfilling their duties and responsibilities for the effective governance of the charity.
• To ensure the Board regularly reviews major risks and associated opportunities.
• To lead the Board in fulfilling its duties to ensure the sound financial health of the charity, with systems in place to verify financial accountability and that SEED is operating within the legal and financial guidelines set out in the current legislation
• To represent the interests of the board and charity externally as and when needed

Person specification

• Knowledge and understanding of the role and responsibilities of a Chair of a Charity and Board Membership – experience as a board member as a minimum
• An understanding and experience of strategic planning within the corporate or charity setting.
• A proven leader with the ability to think strategically and creatively and to challenge proposals with clear logical thinking
• A strong commitment and passion for international development and an understanding of this sector, ideally able to bring experience of working within it.
• Demonstrable alignment to the charity’s mission, vision, and values
• Strong interpersonal and communication skills
• Experience of people management and able to build strong relationships with people who are working on a voluntary basis at senior level
• An understanding of, or a willingness to understand, the strategic, legislative, political and cultural contexts that affect and influence SEED’s work
• Enthusiasm and commitment to equality and diversity in all aspects of SEED’s work
• An interest in Madagascar and an understanding of the challenges of working within different cultures and environments
• Be able to work to and advocate for all of SEED’s policies and procedures, safeguarding those that SEED works with and investigating and/or reporting any concerns appropriately

SEED Madagascar actively encourages equality, diversity, and inclusion in the workplace and aims to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, where individual differences and the contributions of all staff are recognised and valued

Time commitments and requirements

There are a minimum of four Board meetings per year with the potential for additional Board meetings and Trustee only discussions. The Chair will discuss and agree the agenda in advance with the Managing Director, Chair the meeting and ensure follow up actions take place. These meetings are on a Sunday, are virtual and typically last 3 hours.

The Chair will participate on one sub-committee which has its own quarterly cycle of meetings. The Chair will manage the MD and have regular discussions about progress and undertake the annual review process. The Chair and all Trustees are required to undertake mandatory training as part of their induction and regular updates and additional training. The Chair will work with the Board to ensure each member is taking an active part in the Board and sub committees.

The Trustee Board are encouraged to have one trustee a year take a trip to Madagascar to familiarise themselves with the environment the SEED works in and to meet and get to know the staff in country (some expenses will be covered).

Domestic abuse is always unacceptable. We support everyone affected by it and we act to prevent it. As Treasurer at Behind Closed Doors, you will work alongside our Trustee Board, CEO and Admin & Finance Manager to oversee the financial strategy of our organisation, ensuring sound financial governance and legal compliance. This is a pivotal role for our charity, helping to shape our future and support our vision: to build lives free from domestic abuse.

We’re looking for an experienced finance professional keen to undertake this rewarding voluntary role that ensures the financial health and accountability of Behind Closed Doors. You will be joining an established trustee board made up of dedicated, knowledgeable and supportive individuals. Please note that we are also currently recruiting to general trustee roles, find out more on our website.

Taking on a Trustee role is an excellent way to broaden your leadership experience and strengthen skills that you can then put to use in your core role, to the benefit of your career progression opportunities and the organisation that you work for.

As a Trustee, you will develop skills in:

• Strategic planning
• Governance
• Budgeting and financial analysis
• Risk management
• Chairing meetings

As you learn about a new organisation and potentially a new sector, you will also gain confidence in:

• Acting as a 'Critical Friend'; asking questions and providing support
• Experiencing the difference between a strategic role, and a hands-on operational role
• Absorbing and processing new information, and learning where you contribute value
• Finding your feet with a brand new team of people

Please download the recruitment pack for full details, including how to apply and who to contact for an informal discussion about the role and organisation.

As a board, we strive to be as diverse and representative as the communities we serve and would welcome those from underrepresented or marginalised groups. We also recognise hugely the value that lived experience brings to our board, so would welcome further representation in this area, but only when it is safe for you to engage with us in this way.

Behind Closed Doors is committed to improving inclusive recruitment practices. If you would prefer to apply for this position or express your interest in an alternative format (such as audio or video upload) or require any adaptions at this initial stage, please get in touch.

Behind Closed Doors is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. A standard DBS disclosure will be required before taking up this position

Closing Date:

We are reviewing applications on a rolling basis and applications will be reviewed as they are received.

The Role:

We are currently seeking a Finance Trustee to join our Board as Treasurer. It’s a voluntary role that requires a committed individual with financial expertise to take a collaborative approach, supporting our Trustees, our Head of Finance and Governance, and our management team to oversee the financial affairs of our charity and ensure that they are legal, constitutional, and within accepted accounting practice.

Our Organisation:

Greener and Cleaner delivers locally but thinks, and influences, nationally. Our vision is greener, healthier, better connected communities across the UK. We seek to achieve this through normalising 360-degree sustainable living, bringing the community together to make changes that can deliver a big impact. We have a non-judgemental peer-to-peer approach, so that all elements of the community feel empowered to take action in how they live, work, and play and in how they use their voice to push for change.

Treasurer Role:

The primary role is to ensure alongside other Trustees that they accept ultimate responsibility for the affairs of G&C and ensure that it is solvent, well run, and delivering the charitable outcomes for which it has been set up. As well as fulfilling the duties of a Trustee, the Treasurer ensures that effective and appropriate financial measures, controls, and procedures are put in place and reports to the Board at regular intervals about the financial health of the organisation.

• Overseeing the presentation of budgets, internal management accounts, and annual financial statements, as produced by the finance team or others where appropriate, to the Board of Trustees
• Ensuring that proper accounting records are kept, and that appropriate accounting procedures and controls are in place. 
• Liaising with any paid staff about financial matters, as appropriate.
• Ensuring that robust and comprehensive financial policies are in place and being implemented, and supporting the development of policies covering financial reserves, and cost management. 
• Overseeing financial controls and adherence to systems. 
• Drawing any major financial concerns to the attention of the trustee and the management team.
• Ensuring that the charity has appropriate reserves in line with its reserves policy, and monitoring and advising on the financial viability of the charity. 
• Advising on the financial implications of the charity’s strategic plan, including overseeing the charity’s financial risk-management process.
• Ensuring that the charity has an appropriate investment policy and that investments and assets are maximised.
• Leading on the appointment of and liaison with external auditors. 
• Overseeing the development and implementation of systems for appraising, mitigating, and reporting corporate risk. 
• Ensuring that the accounts are prepared and disclosed in the form required by relevant statutory bodies – for example, the Charity Commission and/or the Registrar of Companies.
• Keeping the board informed about its financial duties and responsibilities.
• Supporting other Trustees in understanding the charity’s financial position and decision making.
• Contributing to the fundraising strategy of the charity and its ethical fundraising policy.
• Making a formal presentation of the accounts at the Annual General Meeting and drawing attention to important points in a coherent and easily understandable way.

The Person We’re Looking For:

• A finance professional with a firm understanding of charity finance and some experience of fundraising and pension schemes.
• Knowledge of charity fundraising, bid writing, and/or other income generation and/or securing funding through creation or leveraging of partnerships and networks (at a national or local level).
• A strategic thinker with an ability to balance risk and opportunity and the skills to analyse proposals and examine their financial consequences.
• Clear communicator with the ability to explain financial information to members of the Board and other stakeholders.
• Willing to play an active role in areas such as forecasting, setting budgets, and liaising with auditors.

In addition, the Treasurer will also have the responsibilities and qualities of all Trustees.

Responsibilities of All Trustees:

• Demonstrating a commitment to G&C’s objectives
• Contributing to setting the strategic goals and monitoring performance by active participation in Board discussions and decision-making
• Actively assisting the charity to build their connections and partnerships for the purposes of most effectively delivering their goals and fundraising
• Ensuring that G&C complies with its governing documents, the law, and all other relevant documentation
• Helping to identify risks and ensuring appropriate controls are in place
• Helping the Board to make sound decisions by making available their own personal knowledge and experience
• Assisting the Chair to appoint and appraise the performance of the Senior Leadership Team members
• Sharing relevant skills and expertise with the Senior Leadership Team members
• Making all reasonable efforts to attend Board meetings, away days, development meetings, publicity events, and other such public functions as requested by the Chair
• Ensuring the charity’s focus on equality, diversity, and inclusion remains at the heart of its strategy and delivery

Trustee Person Specification:

In addition to the Treasurer role specific above, our Trustees will ideally also demonstrate the following:

• A commitment to the objectives and activities of G&C
• A willingness to devote time and effort to G&C beyond attending board meetings
• Have strategic vision, an ability to think creatively, and an appropriate level of financial literacy
• Understanding of and acceptance of the legal duties, responsibilities, and liabilities of their position
• Have good independent judgement
• Be willing to effectively act as part of a team
• Adhere to the Nolan Principles of public office: selflessness, integrity, objectivity, accountability, openness, honesty, and leadership
• A willingness to allow the Employee/s to make reasonable decisions and to act within the limits prescribed by the Board

To Apply:

To see the full job advertisement with details on how to apply, and to learn more about the role and our organisation, please see the attached supporting documents.

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.  

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website. 

Why Volunteer with VoiceAbility 

Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued. The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way! 

We ask for a minimum commitment of just 3 hours per week, but you’re welcome to volunteer for more if you’d like. Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board! 

Volunteer positions currently available in Coventry and Warwickshire 

Hospital Visitor Volunteer 

Hospital Visitor volunteers visit hospital settings to ensure that people detained under the Mental Health Act are aware that they have a legal right to an IMHA qualified advocate.  The volunteers are instrumental in ensuring that clients get access to an advocate and can also support the work that advocates undertake.

As a hospital volunteer, you might: 

• hold drop-in sessions

• attend events and ward meetings at local facilities 

• share information

• assist people to request advocacy support by completing a form online or calling our contact centre 

Please note: You must be able to attend one of the following locations on a weekly basis, in order to volunteer as a Hospital Visitor; Caludon Centre or Hawkesbury Lodge (Coventry), Aspen Unit or St Michaals Hospital (Warwickshire) 

Support Session Volunteer

You’ll be supporting people over the age of 18 with disabilities, this may include those with poor mental health, learning difficulties, autism and other disabilities.  Your role will include supporting clients to understand and undertake a task on a one-to-one basis.  The task will vary from client to client as will the needs of the individual. 

As a support session volunteer, you might: 

• help people have their say when it matters most

• Helping individuals navigate challenges and ensuring their needs are met 

• help people to make complaints and use local services 

All volunteering will take place Monday to Friday between 09:00 and 17:00.  You will need to be over 18 years old and be living in the UK. Please note that there is no opportunity to volunteer at weekends or in the evening. 

Safeguarding Commitment Statement 

VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice. 

ED&I Statement 

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. 

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the Volunteering team for further options. 

To find out more click “Apply Now”. 

Thank you for your interest in volunteering with VoiceAbility,

About VoiceAbility 

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.  

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website. 

Why Volunteer with VoiceAbility 

Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued. The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way! 

We ask for a minimum commitment of just 3 hours per week, but you’re welcome to volunteer for more if you’d like. Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board! 

Volunteer positions currently available in Bedfordshire

Relevant Person’s Representative (RPR) Support Volunteer

People in care homes should have a voice to communicate their needs wishes and wants. Some people need support with this, but don’t have friends and family available to assist them.  This means they’re entitled to have support from an RPR and volunteer, who are there to make sure they get the care they deserve.  Your role as an RPR Support Volunteer is to collaborate with the VoiceAbility RPR to make sure a person’s views are listened to when decisions are made about their care. 

As an RPR Support Volunteer you might: 

• Visit people in their care home, to make sure they’re getting the right care and support

• Talk with them about their feelings, thoughts and wishes 

• Raise concerns

• Keep detailed notes and records 

• Make a real difference to someone’s life 

Hospital Visitor Volunteer

Hospital Visitor volunteers visit hospital settings to ensure that people detained under the Mental Health Act are aware that they have a legal right to an IMHA qualified advocate.  The volunteers are instrumental in ensuring that clients get access to an advocate and can also support the work that advocates undertake.

This role entails weekly visits to either Townsend Court and Poplar Wards (Luton) on Fridays 1-4 or Fountains Court (Bedford) on Tuesdays or Wednesdays.

As a hospital volunteer, you might: 

• hold drop-in sessions

• attend events and ward meetings at local facilities 

• share information

• assist people to request advocacy support by completing a form online or calling our contact centre 

Support Session Volunteer

You’ll be supporting people over the age of 18 with disabilities, this may include those with poor mental health, learning difficulties, autism and other disabilities.  Your role will include supporting clients to understand and undertake a task on a one-to-one basis.  The task will vary from client to client as will the needs of the individual. 

As a support session volunteer, you might: 

• help people have their say when it matters most 

• Helping individuals navigate challenges and ensuring their needs are met 

• help people to make complaints and use local services 

All volunteering will take place Monday to Friday between 09:00 and 17:00.  You will need to be over 18 years old and be living in the UK. Please note that there is no opportunity to volunteer at weekends or in the evening. 

Safeguarding Commitment Statement 

VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice. 

ED&I Statement 

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. 

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the Volunteering team for further options. 

To find out more click “Apply Now”.

You will welcome clients and visitors, and support the smooth running of our local office at our drop in sessions on Mondays or Thursdays (or both)

Commitment: 6 hours/week (flexible)

Receptionists are the first point of contact for clients, welcoming visitors. You’ll record client details on our computer system, explain waiting times, and help ensure the service runs smoothly. The role builds communication, IT, and teamwork skills while making a real difference in the community. Full training and expense reimbursement are provided.

What you gain: Communication skills, admin experience, confidence using IT, and full training.

You'll gain valuable transferable skills in communication, problem solving, teamwork.

Whether you are starting out, changing career, retired, or returning to work, volunteering strengthens your CV and provides practical experience.

THE OPPORTUNITY

Do you have an interest or experience in mental health care service design and delivery? Join us in supporting services in the Lambeth community as Chair of Mosaic Clubhouse!

This is a fantastic opportunity to use your senior leadership skills at a charity impacting the quality of life for so many in our community. You'll also work closely with our executive team while providing sound judgement for our Board.

Can you bring a great understanding of governance to our decision-making? If you are keen to act as an ambassador for a mental health charity, then we'd love to hear from you!

WHO IS MOSAIC CLUBHOUSE?

Mosaic Clubhouse is a unique, internationally renowned, mental health recovery community provider. We are right in the heart of Lambeth and wider south-east London, supporting the mental health system. We help over 400 Lambeth residents living with poor mental health each year through our work.

Mosaic people are not defined by their diagnosis but by their potential. They are our members, working side by side with staff to run every part of the Clubhouse. From reception to communications, café operations to fundraising, our model builds a sense of belonging.

WHAT MATTERS TO US

Our community reflects the heart of Brixton and Lambeth; diverse, creative, and resilient.

Mosaic runs on collaboration, not hierarchy. Our members both shape decisions and co-deliver our programmes and services. They also serve on our Board of Trustees, ensuring lived experience drives everything we do.

Our vision is for people, from all walks of life facing mental health challenges, to achieve their potential and feel respected.

IF YOU JOIN US…

You'll be joining us at an exciting time for Mosaic Clubhouse! We just celebrated our 30-year anniversary of proudly holding a positive reputation at the heart of our community.

As Chair, you'll lead on developing a new strategy to improve the mental wellbeing of our members, extending our reach to help more people.

Are you ready to guide us through this invigorating time in our history? This is a great opportunity to lead on our priorities over the coming years through a person-centred approach. 

WHO WE’RE LOOKING FOR

We are looking for someone who is motivated by our purpose and mission – to change the lives of people affected by poor mental health. You'll need to bring successful board leadership experience to ensure effective operation of our governance.

We are particularly looking for:

• effective decision-making in line with Charity Commission and International Clubhouse standards
• clear commitment to ensuring equity, diversity, and inclusion throughout our work.
• goals for financial sustainability and increased employment opportunities for our members

Please make sure you read our Candidate Information Pack before applying. It contains important details about the role and our organisation.

Don’t think you quite meet all the specifications? Please don’t count yourself out. We’d still love to learn more about your interest in joining Mosaic Clubhouse!

WHAT’S NEXT?

Eastside People is supporting Mosaic Clubhouse in the recruitment of this role. You can follow the link to apply today.

The closing date for applications is Mon 2nd March. Shortlisting interviews will take place shortly after. Shortlisted candidates will then have an interview with Mosaic Clubhouse shortly after this.

We acknowledge every application. You’ll always hear from us after taking the time to apply - we look forward to hearing from you!