Volunteer roles in Liverpool

Interested in supporting victims/survivors of domestic abuse?

We are currently recruiting Trustees to help us take the charity forward into the future.

Herts Domestic Abuse Helpline is a registered charity led by a Board of Trustees.

The Trustees (all unpaid volunteers) act individually and collectively, to provide overall stewardship of the charity, in accordance with our governing document and relevant legislation. In essence we look after the staff, volunteers and the organisation, so they can support the community.

You don’t need specific qualifications or experience to be a trustee and we welcome people of all ages, backgrounds and experience.

Prospective candidates will need to:

• Have empathy with the work of the Helpline

• Be able to devote the necessary time and effort

• Have well-developed communication and interpersonal skills

• Have good judgement

• Be able to work as a team

• Have the ability, commitment and drive to take the organisation forward

Trustee Opportunities

For any charity succession planning is important and with that in mind we are currently looking for people to join our Board as Trustees.

1. Chair: Our Chair will be stepping down soon after 15 years and we are looking for someone to learn the ropes beside her before taking on the role. 

2. Treasurer: After 10 years, our Treasurer is looking to retire in the next year. The Treasurer’s role description is on our website.  

3. General Trustees: Please see the role description on our website

If you would like to apply please complete the application form on our website.  You are welcome also to email Chris Roach, Chair, at that address to arrange an informal chat.

The Young Trustees Movement (YTM) is looking to appoint a new Finance Trustee to its Board, in light of the current Finance Trustee moving abroad. The Young Trustees Movement is also in the process of incorporation, with the current and new Finance Trustee set to become the first Trustees of the movement once it is formally registered with the Charity Commission. This is a voluntary role responsible for ensuring the movement is well run, financially sustainable, and working effectively towards its purpose. While this is a voluntary role, reasonable expenses will be reimbursed and learning and development opportunities will be offered. The Finance Trustee will be appointed for a three year term. 

The Finance Trustee will work with the whole board and staff team in leading the financial governance of the board, alongside all other standard Trustee responsibilities. 

We will prioritise applications from those aged 30 and under for the role of Finance Trustee due to the nature of our movement,  but we welcome applications from people of all ages who align to our movement and values. 

CutOff Recycle

We convert human hair waste into organic fertilizers for sustainable agriculture.

Grant Writer

About Us

CutOff Recycle is a Tanzania-based circular economy startup transforming human hair waste into organic fertilizers for smallholder farmers. We’ve diverted over 4 tons of waste from landfills and created income opportunities for 350+ individuals.

Role Overview

We are looking for a passionate Grant Writer to help us unlock funding opportunities and scale our environmental and social impact globally.

Key Responsibilities

• Research and identify relevant grants (climate, agriculture, circular economy, ESG)
• Write and submit compelling grant proposals
• Support fundraising strategy and documentation
• Maintain a database of funding opportunities and deadlines

What We’re Looking For

• Strong writing and research skills
• Experience (or interest) in grant writing or fundraising
• Passion for sustainability, climate, or social impact
• Ability to work independently and meet deadlines

What You’ll Gain

• Real-world experience in climate finance
• Contribution to a high-impact African startup
• Recommendation letter + portfolio work
• Potential for long-term paid engagement

Minimum Hours per Week:

4-6 hours per week

Duration:

3-5 months

Period Reality

We share real menstrual stories worldwide to educate, normalize cycles, and inspire self-understanding.

Book partnership & sponsorship lead

Why this role matters

The Woo Cycle is a children’s picture book aimed at 4-8 year-olds. It is more than a book, it’s a tool for education, inclusion, and breaking taboos about bodies, cycles, and change. To bring it to the right audiences and ensure it’s sustainable, we need someone who can secure strategic partnerships and sponsorships. This role directly enables the book to have impact while supporting the financial viability of the project.

What you’ll do

• Identify and approach potential partners, sponsors, and collaborators aligned with the book’s mission

• Develop proposals and presentations to secure funding, sponsorships, and promotional opportunities

• Build and maintain relationships with organisations, brands, and networks that can amplify the book’s reach

• Support marketing and distribution strategy to maximise visibility and sales

• Collaborate with the book team to align sponsorships with the project’s goals and ethics

• Track outcomes, report on partnership success, and recommend improvements

• Help identify additional revenue or impact-generating opportunities for the book

What we’re looking for

• Experience in partnerships, sponsorships, business development, or fundraising

• Strong network or ability to build relationships with organisations and brands

• Proactive and self-driven, able to take ownership of outreach and negotiations and has time to commit

• Excellent communication, presentation, and persuasion skills

• Comfortable balancing impact, mission, and financial sustainability

• Collaborative and able to work alongside creative and strategy teams

Minimum Hours per Week:

10+ hours per week

Duration:

6+ months

Period Reality

We share real menstrual stories worldwide to educate, normalize cycles, and inspire self-understanding.

Digital Strategist - Book Team

Why this role matters

The Woo Cycle book project is a key part of how Period Reality expands menstrual and body literacy beyond adults to young readers and families. This book will help children understand their bodies, cycles, and change in a respectful, age‑appropriate way, breaking taboos and opening space for honest conversation. The Book Strategist will ensure this project reaches the right audiences with clarity, care and creativity.

What you’ll do

• Lead the strategic direction for the The Woo Cycle book project through launch and post launch.

• Guide the book team and coordinate contributors, ensuring timelines and quality are met

• Develop and execute a strategy to amplify the book’s story and impact externally

• Manage social media and digital storytelling for the book (Instagram, LinkedIn, etc.)

• Shape public messaging so it’s accessible, sensitive and mission‑aligned

• Collaborate with volunteers and creative partners to design campaigns and share progress

• Experiment with formats and concepts to make the project engaging for families and caregivers

• Monitor engagement results and refine strategies to grow awareness and impact

What we’re looking for

• Experience in digital strategy, storytelling, or book marketing/communications

• Interest in menstrual health, body literacy, gender equity, or education for young audiences

• Familiarity with social platforms (Instagram, LinkedIn, etc.) and digital content trends

• A proactive leader who can take ownership and guide a team with clarity and has time to commit.

• Able to handle sensitive topics with empathy, care, and respect

• Comfortable working collaboratively but also independently

• Excited about helping make body literacy accessible to families and communities

Minimum Hours per Week:

10+ hours per week

Duration:

6+ months

Lightup Impact

We equip and fund youth grassroots leaders in East Africa to scale community-led solutions.

Social Media Manager - Volunteer Support

Role Description Join Lightup Impact as a volunteer and be part of a passionate team driving real change for young people and women across East Africa — where your creativity, voice, and ideas truly matter!

What you’ll do:

• Manage Lightup Impact’s social media platforms and create engaging content.
• Work closely with communications team, especially designers.
• Improve and update content strategy.
• Ensure that content is posted timely on all channels.
• Strengthen overall social media visibility and engagement.

Skills we’re looking for:

• Strong written and verbal communication.
• Experience in social media management. 
• Experience in content creation for linkedin, instagram, facebook and twitter.
• Strong organization, project management and collaborative skills.
• Willingness to learn and a can-do changemaker attitude.

What you’ll gain:

• Be part of a creative, dynamic team.
• Contribute to positive change for young people and women across East Africa.
• Exposure to startup and impact-driven environments.
• Opportunity to network, develop new skills, and strengthen your professional profile.

Minimum Hours per Week:

7-9 hours per week

Duration:

6+ months

LaLa Speaks Foundation

We deliver culturally rooted brain-aneurysm outreach connecting underserved communities to screenings, resources, and recovery.

Social Media & Content Volunteer

LaLa Speaks Foundation is seeking a Social Media & Content Volunteer to help grow visibility for a rising brain health awareness movement. Created in honor of Jacqueline “LaLa” Rhone, our nonprofit is dedicated to brain aneurysm awareness, education, and advocacy.

This volunteer will support digital storytelling and campaign visibility for our flagship awareness experience, Silent Sounds, Loud Impact, along with key public awareness moments tied to brain health, advocacy, and community engagement.

Responsibilities may include:

• scheduling and organizing social media content
• drafting captions and short-form content
• supporting campaign content for awareness days, events, and community outreach
• monitoring engagement and helping maintain a consistent online presence
• identifying content ideas that help amplify our message in a relatable way

We are looking for someone who is:

• creative and organized
• comfortable with social media platforms and content planning
• a strong writer with attention to tone and detail
• passionate about using digital storytelling for community impact

This role is ideal for someone who wants to help expand life-saving awareness through content, consistency, and mission-driven communication.

Minimum Hours per Week:

4-6 hours per week

Duration:

6+ months

Pró-Onça Institute empowers Cerrado communities to restore critical habitats, monitor biodiversity, and promote sustainable human-wildlife coexistence.

The Brazilian Cerrado, one of the world's most biodiverse savannas, is vanishing at an alarming rate due to large-scale agriculture. This habitat loss fragments the landscape, isolating large carnivores like jaguars and driving them into dangerous conflicts with local farmers. Furthermore, the rural communities living closest to these ecosystems—particularly women and youth—are often excluded from conservation leadership and lack the resources to protect their land against the intensifying threats of drought and wildfires.

Pró-Onça Institute addresses these crises through a locally driven model that transforms communities into active conservation partners across four integrated pillars. We train rural women and youth in high-tech biodiversity monitoring—using camera traps and GPS to track wildlife and reduce predator conflicts—while establishing community nurseries to restore native vegetation corridors that reconnect fragmented habitats. Through flagship initiatives like "Jaguar Women for Climate & Conservation," we provide the leadership training and employment needed for local women to head restoration efforts, all while using professional storytelling and art to amplify community voices and foster global engagement. By blending ecological science with social empowerment, we create resilient landscapes where both jaguars and people can thrive together.

​The role: Impact Finance & Fundraising Strategist

This role is ideal for someone interested in impact investment, climate and biodiversity finance, or strategic partnerships for mission-driven organizations. You will work directly with the founder of Pró-Onça Institute to help design and implement a funding and partnership strategy that allows our conservation initiatives to scale.

This goes beyond advisory support. We are looking for someone who is willing to actively collaborate with us in building relationships with potential supporters and partners.

Responsibilities include:

• helping design a clear funding and partnership strategy for the organisation
• identifying potential donors, foundations, corporate partners, and impact investors aligned with biodiversity and climate initiatives
• advising on how to approach and communicate with potential funders
• supporting outreach and introductions to relevant partners when possible
• helping refine our pitch and value proposition for potential supporters
• advising on negotiation and partnership conversations

Our goal is to build long-term partnerships that allow community-led conservation initiatives to grow and reach more landscapes and communities.

Minimum Hours per Week:

4-6 hours per week

Duration:

1-2 months

Period Reality fight for gender equity through system-level change by educating about and advocating for living in sync with your cycle.

Period Reality aims to address period related issues and stories by sharing the real life stories from girls and women globally. Although half the population experiences a menstrual cycle, the stark contrast in the different realities of girls and women is very real and through storytelling we aim to educate and provide relatable content.

Through sharing stories from girls and women focused on their common humanities. Even though our realities might be very different depending on many factors (physical, geographical, socio-economical, mental etc.) we all share a lot of the same questions, worries, dreams, anxieties, ambitious etc. Making these stories relatable and accessible will educate and inspire and create a movement of girls and women being able to first and foremost understand their own cycle, in order to be kind to themselves.

Why this role matters

Mental health is deeply connected to how people experience their bodies, their cycles and their work environments. We want someone who can bring depth, care and clarity to how mental wellbeing is understood and supported across everything we do at Period Reality.

What you’ll do

• Take the lead on shaping and guiding our mental health approach across Period Reality’s work.

• Advise on how mental health intersects with menstrual health, workplace wellbeing and daily life.

• Shape content that speaks to emotional wellbeing, stress, burnout, and mental health with nuance and sensitivity.

• Suggest tools, frameworks, and resources that support both individuals and organisations.

• Contribute to trainings, workshops, and internal discussions to ensure mental health is thoughtfully integrated.

• Help us embed psychologically safe and supportive practices across our work and community.

What we’re looking for

• A therapist, psychologist, counsellor, or mental health professional.

• Someone with lived and/or professional experience supporting mental wellbeing.

• Strong understanding of topics like stress, burnout, emotional regulation and workplace mental health.

• A thoughtful communicator who can balance expertise with empathy and accessibility.

• Someone aligned with our mission and comfortable working in a collaborative, impact-driven environment.

• Someone who is proactive, self-driven and has time to commit consistently in a way that is sustainable for them.

Minimum Hours per Week:

10+ hours per week

Duration:

6+ months

Obuyisi bw’Omu Initiative empowers underserved communities in Uganda—particularly women, youth, and children—through grassroots action, advocacy, and partnerships. It addresses key challenges including limited mental health support, poor water and sanitation, barriers to quality education, and the impacts of climate change. Programs create safe spaces for mental health awareness, improve clean water access and hygiene, and provide educational resources and mentorship to promote inclusive learning. Climate action efforts involve tree planting, conservation, and sustainable practices. By fostering community ownership and engaging volunteers, Obuyisi bw’Omu drives practical, sustainable solutions that enhance well-being and resilience for lasting positive change.

As a Fundraising Specialist you will be in charge of the following tasks :

Fundraising Strategy Development:
· Collaborate with the team to understand our core programs, budget needs, and funding gaps.
· Research and help develop a comprehensive fundraising plan that identifies the most promising income streams (grants, corporate sponsorships, individual donations, online campaigns).

Grant Research & Writing:
· Proactively research and identify grant opportunities from foundations, trusts, and bilateral/multilateral agencies whose priorities align with our mission in mental health, WASH (Water, Sanitation, and Hygiene), climate action, and girls' education in Uganda.
· Draft compelling grant proposals, letters of inquiry, and concept notes, working with the team to gather necessary data and impact stories.
· Help manage a grants calendar to track deadlines and reporting requirements.

Individual Giving & Crowdfunding:
· Support the development and launch of online crowdfunding campaigns.
· Help brainstorm and implement creative ways to engage and grow a base of individual monthly donors.
· Assist in drafting compelling fundraising appeals (e.g., for email newsletters, social media) in collaboration with the Communications and Digital Marketing volunteers.

Partnership Development:
· Research and help build a pipeline of potential corporate partners, foundations, and philanthropic networks.
· Assist in drafting sponsorship packages and partnership proposals that offer clear value to potential supporters.

Donor Communication & Stewardship:
· Help create materials to thank and update donors on the impact of their contributions (e.g., impact reports, thank-you emails).
· Support efforts to create and maintain strong, long-term relationships with funders.

Minimum Hours per Week:

10+ hours per week

Duration:

3-5 months

betterSoil is a sustainable start-up and a movement that is passionately committed to the health of our earth's soil.

We are currently losing around 10 million hectares of fertile soil worldwide. That's about 14 million football pitches. However, good soils are the source of more than 90% of our food. At the same time, the world's population will grow to 10 billion people by 2050. Food will therefore become scarce, especially high-quality food, as this depends on the quality of the soil. The effects of climate change are worsening the situation of soils because droughts and extreme rainfall are becoming more severe and more frequent. Current farming methods lead to high CO2 emissions, diseased soils produce low-quality food and biodiversity is rapidly declining, as around half of biodiversity lives in the soil.

Since 2020, betterSoil has been involved at European level, e.g. with an event with the EU Parliament and prominent supporters such as Prof. Dr Ernst Ulrich von Weizsäcker, Dr Franz Fischler (Former EU Commissioner for Agriculture) and Dr Peter Johnston (European Policy Centre) in a national and international context to improve soil quality for climate resilience and climate protection as well as the promotion of biodiversity and sustainable food production. Our way of working goes far beyond soil consulting. We combine local, indigenous knowledge with the latest science and offer practice-orientated betterSoil recipes for farmers. We also offer individual consultations for companies and organisations of all kinds. In this way, we create a comprehensive awareness of soil health that helps to position

As Newsletter & Blog Content Manager, you’ll shape how betterSoil communicates with its community and partners. Your work will help us reach more people, strengthen our impact, and showcase how soil can change the world.

Key tasks:
• Write and edit engaging blog posts on soil, climate, and sustainable agriculture.
• Create and manage our monthly newsletter (Mailchimp or similar).
• Translate project updates, research, and events into accessible stories.
• Coordinate a content calendar aligned with campaigns and events.
• Coordination with the social media team
• Assist with press releases or media outreach.

What We’re Looking For
• Strong writing and communication skills.
• Passion for sustainability, agriculture, or climate action (no need to be a soil expert, but a basic understanding of the topic and a genuine interest in learning more are essential.
• Experience with newsletters, blogging, or content management
• Creativity, reliability, and the ability to work independently in a remote team.

What You’ll Gain
• Be part of an international, mission-driven team reimagining soil as the foundation of a sustainable future.
• Build a portfolio of published content on climate and agriculture.
• Learn about soil, regenerative agriculture, and sustainability strategies.
• Contribute flexibly from anywhere in the world .
• Make a tangible difference in a growing social impact initiative.
• Get recognized for your impact – we’ll provide a written confirmation of your volunteer work in climate action.

Commitment: Flexible, part-time volunteer (approx. 7-9 hrs/week ).

Duration: Minimum 1 year (longer preferred with potential for future paid collaboration as the organization grows).

Compensation: Volunteer (impact-driven role).

Minimum Hours per Week:

7-9 hours per week

Duration:

6+ months

Curans provides an AI-powered virtual patient simulator that enables medical students to master clinical reasoning, examination, and diagnosis in a safe, scalable environment.

Many medical students graduate with insufficient hands-on experience in clinical reasoning and patient communication. Traditional training involving real or simulated patients is often prohibitively expensive, time-restricted, and unavailable in low-resource settings. This gap forces students to rely on rote memorization rather than structured clinical thinking, leading to inconsistent feedback, increased patient safety risks, and systemic inequality in medical education quality (SDG 4).

Curans addresses this educational gap with an AI virtual patient simulation platform that allows learners to practice the entire clinical workflow—from taking history and performing virtual exams to ordering labs and planning management—within a risk-free digital space. The platform provides instant, data-driven feedback on clinical reasoning and communication, helping students refine their skills before they ever step into a real clinic. Designed to be scalable and accessible for both pre-clinical and clinical stages, Curans also equips instructors with tools to create custom cases and conduct OSCE-style assessments, ensuring that high-quality medical training is available to every future healthcare professional, regardless of their location or resources.

About the role 

At Curans, we are providing a safe environment for medical students and early-career doctors to practice with virtual patients before they ever touch a real one.

We are looking for someone who believes in this mission and wants to help us grow. 

In this role, you will help us move our fundraising forward. You will research investors, angel investors, venture capital firms, accelerators, grants, and funding opportunities that match Curans. You will help us build strong investor lists, improve outreach, and focus on the opportunities that give us the best chance to grow.

Your work will directly support our next stage of growth. 

What you will do 

You will:

• Research relevant investors, VCs, angel investors, grants, and accelerator opportunities
• Build and update clear investor and funding pipelines
• Fill in funding applications and help us submit strong, clear, and well organized answers
• Review and improve investor materials
• Help us refine our messaging, traction story, and fundraising narrative
• Track follow ups and keep the fundraising process organized
• Help us prepare for the next steps in our fundraising round

It is a big plus if you have experience in startups, venture capital, grants, accelerators, fundraising, or investor outreach.

Why this role matters 

You will help Curans reach the right people at the right time. Your work will help us find funding, improve our applications, and move closer to closing our round. This support will help us grow faster and reach more medical students and doctors who need a better way to practice safely. This is not just research work. This is work that can help improve medical training and support safer patient care in the future.

Minimum Hours per Week:

4-6 hours per week

Duration:

3-5 months

About The Big House

The Big House Multibank exists to improve lives and build a more sustainable Scotland by reducing waste, maximising resources, and supporting families facing hardship. We do this by redistributing surplus goods from corporate partners to frontline organisations, schools, social workers, health visitors and community groups who support families in crisis.

Based in Fife, with satellite hubs in Dundee, Perth and Edinburgh, and expanding across Scotland, we combine environmental action, social justice and community partnership to tackle poverty, reduce pollution and strengthen local support systems.

Our work supports families to stay together, children to thrive, and communities to flourish while diverting significant volumes of surplus goods from landfill.

Our Ambition
Our 2026 Business Plan sets out an ambitious growth agenda, including: 

• Doubling the volume of goods distributed 
• Expanding into the Glasgow City Region 
• Introducing digital inventory and tracking systems 
• Embedding wrap-around care pathways for families 

Strengthening our circular economy and environmental impact 

Increasing fundraising, communications and corporate partnerships 

To deliver this, we are strengthening our Board to ensure excellent governance, strategic leadership, and a clear focus on impact, purpose and people. 

Purpose of the Role

To provide strategic leadership and governance, ensuring The Big House fulfils its charitable objectives, operates effectively, and remains sustainable, accountable and impactful.

Key Responsibilities

• Set and uphold the strategic direction of the charity
• Ensure legal, regulatory and financial compliance
• Provide oversight of risk, safeguarding and organisational performance
• Support and challenge the executive team constructively
• Act as an ambassador and advocate for The Big House

Legal Duties

Trustees share collective responsibility for:

• Acting in the best interests of the charity
• Managing resources responsibly
• Ensuring accountability and transparency
• Complying with charity law and governance best practice

Skills & Experience We Are Seeking 

We are seeking individuals with senior-level expertise in one or more of the following areas: 

• Safeguarding & Social Care - senior experience in social work, education, health, early years or family support services, with strong safeguarding expertise. 
• Supply Chain, Logistics & Warehousing - experience in logistics, operations, warehousing, fulfilment, or supply chain transformation. 
• Digital Transformation & Data Governance - experience delivering digital systems, data governance, cyber security or operational technology. 
• Circular Economy & Environmental Leadership - background in sustainability, reuse, recycling, environmental strategy or circular economy innovation. 
• Corporate Retail, FMCG & Surplus Partnerships - senior experience within retail, manufacturing or FMCG, particularly in surplus, ESG or supply chain partnerships. 
• Social Enterprise & Scale-Up Leadership - experience growing mission-led organisations, trading models or hybrid charities. 

We also welcome candidates with strengths in: 

• Finance, audit and risk 
• Fundraising and philanthropy 
• Communications, brand and public affairs 

We are seeking Trustees who demonstrate: 

• Strategic thinking and sound judgement 
• Strong interpersonal and communication skills 
• Integrity, empathy and emotional intelligence 
• Commitment to social justice and environmental sustainability 
• Willingness to contribute time, expertise and energy 
• Ability to challenge constructively and support collaboratively 

We particularly welcome applications from individuals who: 

• Bring lived experience of poverty or inequality 
• Are underrepresented in charity governance 
• Are at an earlier stage of their Board career 

Timeline: 

• We are recruiting Trustees on a rolling basis to allow flexibility and to ensure we appoint the right people at the right time as the organisation continues to grow. 
• Applications will be reviewed as they are received, with interviews scheduled throughout the year. 
• Appointments will be made on a rolling basis, with new Trustees formally ratified at the next appropriate Board meeting or Annual General Meeting (AGM), in line with our constitution. 
• While we anticipate a number of appointments during 2026, we encourage early applications and expressions of interest at any point. 

For more information, please download the job description attached in this advert. 

The Role - Volunteer Operations Coordinator

Job Purpose:

At Tell My Truth and Shame the Devil C.I.C., our work depends on clarity, coordination and consistency. Operations are not just processes; they are the structure that enables people, programmes and purpose to function effectively. 

The Operations Coordinator ensures that organisational activity is aligned, visible and executed efficiently in line with the organisation’s mission, safeguarding responsibilities and growth.

You will play a key role in connecting teams, workflows and systems ensuring that day-to-day operations are coordinated, accountable and sustainable as the C.I.C grow.

This is not a purely administrative role. It is coordination-driven, systems-focused and central to how the organisation delivers impact behind the scenes.

This role exists to:

• Support the coordination and execution of day-to-day organisational activities 
• Translate organisational priorities into structured, actionable workflows 
• Maintain and improve systems that support operational efficiency and team alignment 
• Monitor progress, identify gaps and ensure timely follow-through across functions 
• Support compliance with safeguarding and organisational policies 
• Ensure consistency, documentation and scalability across operational processes 

You are the link between teams, systems, execution and organisational visibility.

About the role:

To provide operational coordination, execution support and oversight of day-to-day organisational activities ensuring that work is effectively implemented, tracked and aligned with the C.I.C’s mission and safeguarding values.

The Operations Coordinator ensures that work happens effectively, while the Operations Analyst ensures that work happens efficiently. Both roles are complementary: one drives execution, the other drives improvement.

Why This Role Matters

Strong operational coordination:

• Ensures that tasks, projects and priorities are clearly organised and executed effectively 
• Maintains safeguarding, compliance and ethical standards across all activities 
• Creates visibility of who is doing what across the organisation 
• Builds structured workflows that reduce confusion and duplication 
• Strengthens the organisation’s ability to deliver consistently and grow sustainably 

Without this role, organisational activity can become fragmented, unclear and difficult to manage. With it, the organisation operates with clarity, structure and confidence—ensuring that work is delivered effectively and aligned with its purpose.

Experience Qualification and Requirements

Technical & Operational Skills

Strong proficiency in:

• Google Workspace (Docs, Sheets) / Microsoft Office (especially Excel) 
• Project, task and workflow management tools 
• Operational and coordination systems (e.g., HubSpot, Salesforce or similar platforms) 
• Ability to organise, track and maintain accurate operational data 

Coordination & Execution Skills

• Strong coordination and organisational ability across multiple activities 
• Ability to manage competing priorities and ensure timely delivery 
• High attention to detail with consistent follow-through 
• Ability to translate plans into clear, actionable steps 

Problem-Solving & Judgment

• Strong practical problem-solving skills 
• Ability to identify issues, gaps and inefficiencies in workflows 
• Sound judgment in escalation and decision-making 
• Ability to adapt quickly in a fast-moving operational environment 

Communication & Collaboration

• Excellent written and verbal communication skills 
• Ability to communicate clearly across teams and functions 
• Strong stakeholder management and cross-team collaboration 
• Ability to provide clear updates on progress, tasks and outcomes 

Organisational Awareness

• Strong understanding of how teams, workflows and priorities interact 
• Ability to think in terms of systems, coordination and execution 
• Awareness of operational dependencies and team alignment 

Professional Attributes

• Professionalism, discretion and reliability 
• Strong sense of accountability and ownership 
• Ability to maintain structure, consistency and confidentiality 

Qualifications

• Bachelor’s degree in Business Administration, Management or a related field (or equivalent practical experience) 
• Experience in operations, administration, coordination or similar roles (preferred) 
• Experience working within structured teams or multi-functional environments 

Preferred Background

• Operations 
• Business Administration 
• Project Coordination or related fields 

Preferred Experience

• Operations coordination or administrative support roles 
• Project or task tracking 
• Workflow or process coordination 
• Experience working in remote or volunteer-based organisations (advantageous)

Main Responsibilities/ Key Duties

Core Objectives:

• Ensure effective coordination and execution of day-to-day organisational activities 
• Maintain clear visibility of tasks, responsibilities and progress across all teams 
• Support timely delivery of projects, priorities and organisational goals 
• Strengthen accountability, communication and operational consistency 
• Enable smooth workflow execution across functions

1. Operational Coordination & Execution

• Coordinate and oversee daily operational activities across teams 
• Ensure tasks, projects and priorities are clearly assigned and executed on time 
• Translate organisational plans into structured, actionable workflows 
• Maintain momentum and continuity across ongoing activities 

2. Task Tracking & Progress Monitoring

• Track deliverables and monitor progress across teams and functions 
• Maintain centralised trackers (e.g., Google Sheets, project tools) 
• Follow up on action points to ensure completion and accountability 
• Ensure all task updates are accurate, visible and up to date 

3. Communication & Alignment

• Facilitate clear, consistent communication across departments 
• Act as a central coordination point between teams and leadership 
• Ensure alignment between priorities, timelines and deliverables 
• Provide structured updates on progress, risks and outcomes 

4. Meetings & Coordination Support

• Organise and support operational meetings across teams 
• Prepare agendas, capture notes and track action points 
• Ensure follow-through on decisions and assigned responsibilities 
• Maintain clear documentation of discussions and outcomes 

5. Systems & Workflow Management

• Maintain operational systems (emails, shared documents, trackers, workflows) 
• Ensure systems are organised, accessible and consistently used 
• Support on boarding, access and integration of team members into systems 
• Promote standardised processes and documentation practices 

6. Risk Identification & Escalation

• Identify operational inefficiencies, delays and bottlenecks 
• Proactively flag risks such as missed deadlines or lack of progress 
• Escalate complex, sensitive or high-risk issues to leadership 
• Support resolution by ensuring visibility and follow-through 

7. Cross-Functional Coordination

• Work closely with Team Leads, HR and Operations functions 
• Ensure coordination between teams to avoid duplication or misalignment 
• Support organisational cohesion through structured collaboration 
• Align execution with organisational priorities and capacity 

Scope and Boundaries for the Role

To ensure clarity and efficiency:

The Operations Coordinator WILL:

• Coordinate and track day-to-day operational activities 
• Ensure visibility, follow-through and alignment across teams 
• Support communication, structure and execution of workflows 

The Operations Coordinator WILL NOT:

• Make unilateral strategic or policy decisions 
• Replace Team Leads or assume ownership of departmental outputs 
• Independently enforce performance or manage staff 
• Take on purely analytical or reporting-focused responsibilities 

Working Relationship

The Operations Coordinator will:

• Report to the Director of Central Operations & Executive Coordination 
• Work closely with the Operations Analyst, Team Leads and support functions 
• Enable execution while supporting leadership direction 
• Act as a central coordination link across all teams 

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Timeliness and consistency of task and project execution 
• Visibility and accuracy of operational tracking systems 
• Effectiveness of communication and coordination across teams 
• Reduction in delays, bottlenecks and missed deadlines 
• Improved alignment and workflow efficiency across the organisation 

What Success Looks Like in This Role

Within the first 60–90 days, the Operations Coordinator should:

• Establish clear and functional task tracking and coordination systems 
• Ensure consistent follow-up and completion of key organisational activities 
• Improve visibility of responsibilities and progress across teams 
• Strengthen communication and alignment between functions 
• Support smoother, more efficient day-to-day operations 

Safeguarding, Quality & Delivery Risks

Safeguarding Risks

• Reduced oversight of shared systems and processes 
• Increased risk of misuse or mismanagement of sensitive information 
• Gaps in accountability and compliance monitoring 

Quality Risks

• Inconsistent standards and outputs across teams 
• Increased likelihood of errors due to lack of coordination 
• Reduced quality assurance and follow-through 

Delivery Risks

• Delays in project execution and missed timelines 
• Bottlenecks due to poor coordination 
• Reduced ability to meet organisational goals effectively

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