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This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join the Board of the Early Education and Childcare Coalition
Are you interested in creating an early education and childcare system that delivers for all? Can you help the Early Education and Childcare Coalition move to the next phase of its development?
We are seeking new non-executive board members to help shape our strategic direction, ensure robust governance, and contribute to the Coalition's collective expertise.
About us
The Early Education and Childcare Coalition is a policy and advocacy partnership working to transform the system for families. We unite the voices of all those with a stake in the future of early education and childcare – children, parents, providers, the early years workforce and the business community. Founded by more than 30 organisations, our members are parent campaign groups, child advocacy organisations, early childhood experts, antipoverty campaigners, provider membership bodies, trade unions and business lobbying groups.
Our vision is of a high-quality, inclusive system of early education and childcare that is accessible to all children, affordable for parents, fairly funded for providers, and offers decent pay and conditions for the workforce. Our mission is to rescue and reform the system by combining urgent policy measures to stabilise the sector with long-term transformation.
About us
The Coalition was co-designed throughout 2022 by more than 30 organisations and launched publicly in 2023. Since then, we have gone from strength to strength, concluding a successful hosting relationship and becoming an independent organisation in the summer of 2025, with a team of eight staff influencing policymaking and connecting families, providers and decision-makers through advocacy, co-production and convening.
Please note that the Coalition is in the process of registering as a charity; therefore, it is expected that board members will transition to become trustees within the next year.
About you
We are looking to grow our new board and strengthen our succession planning. Therefore, board membership could include taking on senior roles within the Board following a familiarisation period and supported development.
We would therefore welcome applications from those who have held board officer roles in the past, including experienced Chairs. We are also particularly interested in applications from people who have experience in one or more of the following areas:
Fundraising
Policy analysis and research
Campaigning/influencing
Legal and compliance
HR
Experience of working on issues related to children and families
Experience of working in other coalitions/alliances or movement building
In order to maintain balance and equity across our membership and manage conflicts of interest, applicants should not have a current direct link to the Coalition. For example, we cannot accept applications from individuals who are currently working for a member or supporter organisation.
About the role
Board members will work closely with the Coalition’s Executive Director, staff team and Advisory Group to ensure the success of the organisation to meet its aim to transform early education and childcare in England.
Board members are legally responsible for running the company, making sure information is sent to Companies House on time, setting the strategic direction of the organisation, monitoring progress, ensuring good governance and supporting the staff team in their work.
Board members must follow the rules set out in the company’s Articles of Association, agree to act in the best interests of the organisation and raise any conflicts of interests throughout their term.
Responsibilities:
Provide financial oversight of the organisation including overseeing budgeting, monitoring performance, signing off accounts, financial reporting and fundraising. (The Board Treasurer will lead on financial management and assessing financial risk, but financial oversight is a duty of all board members).
Work with other board members to continue growing the Board, identifying skill gaps, organisational needs and participating in the recruitment and onboarding of new board members.
Work with other board members to implement the strategic plan, contributing ideas and proposals.
Monitor progress on strategy through Board and other meetings.
Provide support to the Executive Director on operational matters, including but not limited to HR, legal compliance, communications and membership matters and where appropriate, policy developments.
Attend Board meetings, or when unable to attend, communicate ideas and comments to the Coalition’s Executive Director/Board Chair in advance of the meeting.
Work with other board members to identify and manage potential risks and opportunities to the company’s operations, finances and reputation.
Proactively promote the work of the Coalition through personal and professional networks.
In addition, Board members may be invited to:
Represent the Coalition at appropriate meetings and events.
Participate in the work of the Coalition as appropriate (e.g. working groups, projects or recruitment panels).
Further information
Board members are appointed for a term of three years, and they may be reappointed for a further three-year period.
All directors will be members (guarantors) of the company and all members (guarantors) will be directors, with a personal liability of £1 and listed on documents filed at Companies House.
Board members must be at least 18 years old, a UK resident and not disqualified from acting as a company director.
Find out more about the general duties of a company director here.
Time commitment
Board members will be required to attend up to five board meetings per year for approximately two hours each (with up to 4 hours preparation time). These are usually held on Zoom, with one away day in London expected per year with the staff team. Any travel and other related and reasonable out-of-pocket expenses will be reimbursed.
Papers will be shared ahead of time and reading and preparation is expected ahead of each meeting.
Board members may also be asked between meetings to act as signatories, give time to contribute to reports, applications and accounts, and provide advice and guidance to the Executive Director and wider staff team on specific topics and/ or issues.
The predicted time commitment for the Board members is estimated at 2-4 hours per month depending on Board role with one away day.
Remuneration
This is a voluntary, unpaid role with reasonable expenses for in-person meetings paid in advance or reimbursed.
The Coalition’s vision, mission and values:
Our vision is to build a world-class early education and childcare system that supports children, parents and our economy to thrive, rooted in the following principles:
High quality provision for all children, especially those who benefit the most
Sustainable provision that works for all kinds of working parents and their employers
Good pay, terms and conditions for the professionals who deliver it
Accessible and affordable options for all parents, in all communities
Locally shaped options that respond to local circumstances
Our mission is to drive reform through coordinated advocacy among all stakeholders. Our mission recognises that transforming early education and childcare requires both immediate action and long-term reform. Our experience since launch has taught us valuable lessons about managing urgent needs while building toward systemic change.
Our shared values are:
Fairness: as much as we believe in an equitable and fair early education and childcare system, we hold the same to be true in how we work as a Coalition. We do this by ensuring members' interests are represented equally through our internal systems and governance, and by committing to embodying co-production principles in our work.
Integrity: we act in the best interests of the Coalition, its members and beneficiaries avoiding alliances or projects which may bring the EECC or its members into disrepute. When faced with difficult decisions, we prioritise the interests of the most disadvantaged child. Integrity is critical to an enduring sense of goodwill and thus the future sustainability and efficacy of the Coalition.
Respect: the diversity of our membership is a strength, but we recognise that diversity can lead to different perspectives. Respect for that difference is essential in finding consensus that can be built on to secure change. We do not knowingly undermine each other or other stakeholders publicly or privately.
Collaboration: transforming the early education system is a complex task that no single organisation can do alone. We believe that progress lies in partnership and that the best route to reform is through broad-based, powerful alliances with people from a wide variety of backgrounds and perspectives. We don’t believe in collaboration for its own sake. We think partnerships must be smart, strategic, and creative in order to be effective, but as far as possible, they must also be broad-based.
Application and interview process
Working together for an early education and childcare sector that delivers for our children, for parents, and for the economy.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
URBAN YOUTH — REMOTE VOLUNTEERS WANTED FOR OUR LAUNCH CREW
Help build a street‑level movement from behind the scenes.
Urban Youth is a brand new start‑up charity bringing street-based youth work, pop-ups, and high‑energy support to young people across London. We’re taking over unused spaces, showing up where teens actually are, and building fast, flexible provision that feels more like a drop than a service.
But before we hit the streets, we need a remote crew — the architects, organisers, creatives, and problem-solvers who can help us get launch‑ready.
If you want to be part of something bold from day one, this is your moment.
Join the Remote Founding Team
These roles are perfect for people who want to contribute from home, around work, study, or life. No long-term commitment, just meaningful, high-impact tasks that help us get Urban Youth off the ground.
We’re looking for:
Admin & Operations Support Help us build the systems, processes, and foundations that keep a start-up charity running smoothly.
Research & Development Volunteers Map youth needs, explore unused spaces, identify partners, and help shape our early strategy.
Digital Creatives Designers, editors, content creators, help us craft the Urban Youth look, feel, and voice.
Communications & Social Media Support Help us build our online presence, write copy, schedule posts, and amplify our mission.
Fundraising & Bid Support Assist with research, drafting, and shaping early funding applications to fuel our launch.
Project & Planning Assistants Work with our leadership team to organise tasks, timelines, and launch milestones.
Why Volunteer Remotely With Urban Youth?
Because you’ll be part of the origin story — the team that existed before the pop-ups, before the street teams, before the noise.
You’ll help create:
The systems that make our street work possible
The brand identity young people will recognise
The strategy that guides our first year
The momentum that turns an idea into a movement
Volunteering with us means:
Flexible, remote tasks
Short-term, high-impact opportunities
Being part of a founding crew
Real influence on how Urban Youth takes shape
A chance to build something meaningful for young people who need it most
If you’ve ever wanted to help build a charity from the ground up — this is your chance.
Urban Youth is gearing up for launch. We need remote volunteers who can bring energy, creativity, and commitment from wherever they are.
Apply now and join the behind‑the‑scenes crew powering our launch.
To empower London’s youth through agile, short-term opportunities that build skills, social capital, and confidence via a radical, volunteer led model
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make A Smile is seeking a dedicated and knowledgeable Safeguarding Officer to help us ensure the safety and wellbeing of the children, families, and volunteers we support across the UK. If you have safeguarding experience and want to use your skills to make a meaningful impact, this role offers the chance to help shape safe, joyful experiences for vulnerable children.
About the Role
The Safeguarding Officer plays a central role in maintaining high safeguarding standards across all Make A Smile Chapters. You will work closely with the Recruitment Manager to deliver high‑quality safeguarding training to volunteers, ensuring they understand their responsibilities and feel confident when working with children.
You will also lead on maintaining and updating our safeguarding policies, liaising with relevant organisations to ensure they remain comprehensive, compliant, and aligned with current legislation. A key part of the role involves supporting local officers to ensure all volunteers have an up‑to‑date DBS check before attending events.
As the charity’s central point of safeguarding expertise, you will provide guidance on concerns, advise on escalation routes, and help embed a strong safeguarding culture throughout the organisation.
What We Need You to Do
- Deliver safeguarding training to volunteers
- Maintain and update safeguarding policies
- Ensure DBS compliance across all Chapters
- Provide guidance on safeguarding concerns
- Promote best practice and support volunteers
- Liaise with external organisations and stay up‑to‑date with legislation
Qualities and Experience
We are looking for someone with:
- Proven safeguarding experience (charity, education, healthcare, or social care preferred)
- Strong understanding of safeguarding legislation and best practice
- Excellent communication and organisational skills
- A calm, supportive, and approachable manner
- The ability to coordinate processes across multiple teams
- Good judgement, discretion, and attention to detail
- A commitment to Make A Smile’s mission and values
How This Role Helps Make A Smile
The Safeguarding Officer ensures Make A Smile can operate safely, responsibly, and confidently. Your leadership protects children, supports volunteers, and strengthens trust with families and partners. By maintaining robust safeguarding processes, you enable us to continue delivering magical, meaningful experiences to vulnerable children across the UK.
* To bring children's dreams to life * To provide a professional service * To bring fun to both children and volunteers



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What will you be doing?
As our Technical VR Advisor you'll act as a senior technical voice for the team, providing strategic technical guidance and sharing your experience rather than day-to-day management. Working alongside our Lead Developer and a motivated team of four software developers, you will have the opportunity to:
This role has two sides, and you might lean more towards one than the other:
Product and strategy guidance:
Technical and development guidance:
Note: Strength in either area is valuable (both together is ideal). This is a flexible advisory role and you can shape your involvement around where your experience has the most impact.
What are we looking for?
Nice to have: experience with educational software, interactive design, or working with non-profit / volunteer teams.
What difference will you make?
By lending your experience you'll be directly contributing to our goals to:
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What will you be doing?
Candela is a volunteer-run nonprofit. We're growing our funding base in 2026, and this role is about making that happen. Working alongside our directors, you will have the opportunity to:
Sponsorship and funding:
Partnerships and relationships:
Note: As we're a small team, you'll have real ownership over this area. You can shape the approach based on your own experience and networks.
What are we looking for?
Nice to have: a background in energy, renewables, or sustainability, but this isn't essential. What matters most is your ability to build relationships and secure support.
What difference will you make?
By leading on this, you'll be directly contributing to our goals to:
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Letter from our Chair - Lucy Thomas
We are seeking a passionate and strategic individual to join our Board of Trustees, someone who brings strong commercial insight, business acumen, and ideally experience in fundraising and income generation. This is an exciting opportunity to play a pivotal role in shaping the future of a respected national charity that continues to grow its reach and impact.
As a Trustee, you will also sit on our Commercial Advisory Group (CAG) a dynamic sub-group that advises on the Trust's commercial strategy, innovation, and sustainability. You'll help us strengthen our commercial performance, explore new opportunities for growth and diversification, and ensure we remain on strong financial footing to deliver our vital mission.
We welcome applicants from all sectors and backgrounds. Experience in marketing, partnerships, or charity leadership would be an advantage, but what matters most is your ability to bring fresh thinking, sound judgement, and a commitment to using your commercial experience for social good.
Background
Suzy Lamplugh Trust was founded by Diana and Paul Lamplugh following the disappearance of their daughter Suzy, a young estate agent, in 1986. Since then, the Trust has pioneered personal safety as a life skill and a public policy priority.
Our vision is to eliminate abuse, aggression and violence, creating a society where people are safer and feel safer.
Our mission is to reduce the risk and prevalence of abuse, aggression and violence with a specific focus on stalking and harassment through education, campaigning, and support.
What we do
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment
The client requests no contact from agencies or media sales.
Ben is the charity supporting the health and wellbeing of people who work or have worked in the UK automotive industry. As the sector continues to transform, Ben is entering an ambitious new phase to significantly expand its reach, strengthen its role as the industry’s trusted wellbeing partner and deliver its goal to treble impact and double fundraising by 2030. With strong financial foundations and clear ambition for growth, we are now seeking new Trustees to help shape this next chapter.
Board of Trustees (Voluntary)
As a Trustee, you’ll play a key role in guiding Ben’s strategy, championing good governance and supporting our senior team. You’ll help us stay connected to the needs of today’s workforce and ensure our impact keeps growing.
We’re particularly keen to bring fresh perspectives onto our Board, and we actively encourage younger people and early‑career leaders to apply - including those who may not have been a trustee before. If you’re motivated by improving wellbeing and want to build your leadership experience, we’d love to hear from you.
We are looking for Trustees who can bring insight in one or more of the following areas:
We’d especially love to hear from you if you:
We welcome values driven leaders who bring strong judgement, collaboration and diverse perspectives, and who are motivated by improving wellbeing across the automotive industry.
The Board meets 4 times a year, with approximately 50% of those taking place in-person.
To make a positive difference to people's lives within the automotive industry.
Chair of the Board of Trustees and Trustee Opportunities (Voluntary)
Ben is the charity supporting the health and wellbeing of people who work or have worked in the UK automotive industry. As the sector continues to transform, Ben is entering an ambitious new phase to significantly expand its reach, strengthen its role as the industry’s trusted wellbeing partner and deliver its goal to treble impact and double fundraising by 2030. With strong financial foundations and clear ambition for growth, we are now seeking a new Chair and several Trustees to help shape this next chapter.
The Chair will provide strategic leadership to the Board, support and challenge the CEO, and ensure strong governance, financial sustainability and clarity of purpose. They will lead the Board in setting strategy, driving impact, stewarding significant reserves and acting as an ambassador across the sector.
We are looking for:
The Board meets 4 times a year, with approximately 50% of those taking place in-person. The Chair will serve up to 4 years.
To make a positive difference to people's lives within the automotive industry.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Festival faces challenges to increase tickets sales and deliver a sustainable Festival in an increasingly competitive marketplace. We seek to engage with the community and reach larger and more diverse audiences. We now need 2 Trustees with expertise and enthusiasm in one of two main areas.
Firstly to strengthen our capacity in areas including marketing, fundraising/income generation projects
Secondly, we rely on a wonderful team of Volunteers and need a Trustee to become a central point of contact
Ideally, candidates will have experience and contacts in the publishing industry but thisd is not essential
Please apply with a short email to telling us why you are interested in being a Trustee and highlight your relevant skills and experience. Please attach your cv (no more than 500 words)
If you would like an informal chat before applying, let us know and we will arrange a time to suit you
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a real difference to families facing financial hardship?
Bromley Brighter Beginnings is a local charity founded in 2012 which provides essential baby, child and household items to families facing poverty.
We believe no child should be disadvantaged because of financial hardship, and no parent should have to struggle to meet their family’s basic needs.
Join our team as a Grants & Fundraising Volunteer and help secure the funding that keeps our services going. In this role, you’ll support our Fundraising & Communications Lead with tasks that directly impact how many families we’re able to help.
What You’ll Do
About You
You’ll thrive in this role if you have:
For further information on the role and details of how to apply please visit our website.
Our mission is to relieve the pressure of poverty on families in Bromley in a practical way by providing them with baby, child and household items.



The client requests no contact from agencies or media sales.
As a First Response Volunteer, you will help find those rough sleeping quicker, and enable Outreach workers to spend more time supporting those found to move away from the streets and get connected to other local services. First Responders play a crucial role to ensure people sleeping rough receive vital support. This is not a client-facing role and therefore is well suited to somebody looking for their first role in the homelessness sector. However, we do also offer development opportunities to develop your skills and knowledge about rough sleeping for those interested.
On shift, you and a partner volunteer will be given a list of people who have been seen sleeping rough. Your role is to identify those who are sleeping rough, and pass information about referrals to the Outreach team to follow up on – they will help the person find accommodation and link them into non-accommodation-based support for example around physical or mental health.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Looking for a way to give back to your local community without a long-term commitment? Not sure exactly what you’d like to do, but know you want to help?
Sometimes we come across one-off community tasks that just need a few volunteers to give us a good old Yorkshire helping hand. We also know life can get very busy and people don’t always have time to commit to a regular volunteering role.
Being a Community Squad volunteer is a flexible way to get involved. You’ll find out when and where one-off tasks are happening near you, and you can choose to help whenever it suits. There’s no ongoing commitment, you’re in control.
As a Squad volunteer, you’ll regularly receive updates about opportunities across Yorkshire. There’s no obligation to sign up for any of them, but if something catches your eye, just put your name forward. We’ll send you all the details you need, and you simply turn up on the day!
Tasks vary widely, so there’s something for everyone. You might help at a community clean-up, plant spring bulbs, hand out leaflets, put out grit or clear a path when it’s snowed for a neighbour. Or you could be handing out popcorn at a cinema event, making cups of tea at a social club, supporting someone with their digital devices, creating glitter tattoos at a children’s event, or writing letters to customers who are isolated.
There will be lots of varied things to help with!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Content Creator
Guardian Light Foundation (GLF) & Guardian Light Enterprises Ltd (GLE)
Role Type: Volunteer
Location: Remote / Flexible
Reports to: Board Of Director - Marketing & Communications Lead
About Us
Guardian Light Foundation (GLF) is a mission-driven charity supporting vulnerable and homeless children who have experienced abuse and hardship. Guardian Light Enterprises Ltd (GLE) supports this mission through sustainable initiatives and services.
Role Purpose
We are seeking a creative and committed Volunteer Content Creator to help raise awareness, engage our audience, and grow our online presence across both GLF and GLE platforms.
Key Responsibilities
Create engaging content for social media (posts, captions, short videos, graphics)
Support content planning in line with campaigns and key messages
Share impactful stories (while maintaining confidentiality and safeguarding standards)
Assist in growing audience engagement across platforms (e.g. Instagram, TikTok, LinkedIn)
Maintain a consistent tone and brand voice
Work collaboratively with the marketing team
Skills & Experience
Strong creativity and attention to detail
Basic experience with content creation tools (e.g. Canva, CapCut, or similar)
Good written communication skills
Understanding of social media platforms and trends
Passion for making a positive impact
Safeguarding & Compliance
Must adhere to safeguarding and confidentiality policies
An Enhanced DBS check may be required
What You’ll Gain
Valuable experience in marketing and content creation
Opportunity to build a professional portfolio
Be part of a meaningful cause making real impact
Flexible, remote volunteering
How to Apply
Please submit a short introduction and any examples of your work (if available).
Join us in giving a voice to those who need it most.
At Guardian Light Foundation, we restore hope for homeless children, teens and single parents scarred by abuse, harassment and homelessness.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Guardian Light Foundation Board of Directors – Roles, Expectations & Benefits Our Mission
Guardian Light Foundation (GLF) is a for-profit social enterprise dedicated to transforming the lives of homeless and abused children, teenagers, and struggling single-parent families. We provide safe housing, education, career pathways, legal aid, and life-skills support to help individuals rebuild their lives with dignity and independence.
We are building not just an organisation — but a movement of hope, empowerment, and social impact.
BOARD EXPECTATIONS (Applies to ALL Members)
Every GLF board member plays a direct role in the success and sustainability of the organisation.
Core Expectations
Fundraising Commitment:
Every board member must actively participate in fundraising campaigns, donor outreach, and sponsorship drives.
Each member is required to make a personal monthly donation to the organisation (amount optional but meaningful).
Time Commitment:
Minimum of 20 hours per month, including board meetings, subcommittee work, fundraising events, and strategic planning.
Ambassadorship:
Represent GLF publicly as a visible ambassador at community events, speaking engagements, and networking functions.
Governance & Accountability:
Ensure the organisation operates ethically, transparently, and in alignment with its mission and legal obligations.
Strategic Leadership:
Contribute skills, knowledge, and professional networks to advance the organisation’s growth, partnerships, and visibility.
Passion for the Mission:
Demonstrated commitment to supporting children, teenagers, and single-parent families experiencing hardship.
OVERALL BOARD MEMBER BENEFITS
Prestige: Founding member of a ground-breaking national social enterprise.
Networking: Exclusive access to philanthropists, public officials, and corporate leaders.
Leadership Development: Gain board-level governance and strategic experience.
Impact Legacy: Directly shape programs that provide homes, hope, and opportunity for hundreds of lives.
Visibility: Public recognition through GLF website, media, and national campaigns.
Personal Fulfilment: Be part of a purpose-driven organisation changing the narrative for children and families in need.
IDEAL CANDIDATE PROFILE (For All Roles)
We are looking for leaders who are:
Deeply passionate about social impact, youth empowerment, and family stability.
Professionally experienced (1+ years) in their area of expertise.
Team players who bring creativity, positivity, and initiative.
Connected and influential, willing to open doors and amplify GLF’s message.
Dedicated, committing time, expertise, and monthly donations.
Position: Board of Director - Treasurer (Unpaid Volunteer Role)
Reports to: Board Chairperson
Location: Hybrid (remote + in-person events as needed)
Responsibilities:
Oversee all financial matters including budgeting, accounting, and financial reporting.
Ensure compliance with statutory financial regulations and charity law.
Work closely with auditors and the Finance Committee.
Present financial reports at each board meeting.
Support fundraising and resource management strategy.
Requirements:
Background in finance, accounting, or business administration.
Knowledge of charity finance and UK financial reporting standards.
Integrity and attention to detail.
Benefits:
Direct influence over financial sustainability and impact measurement.
Recognition in philanthropic financial management networks.
Compensation:
This is an unpaid volunteer position.
At Guardian Light Foundation, we restore hope for homeless children, teens and single parents scarred by abuse, harassment and homelessness.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Opportunity: Customer Service Manager
Are you an experienced communicator with a passion for delivering excellent service and leading teams? We’re looking for a Volunteer Customer Service Manager to oversee our customer support function and ensure a high-quality experience for everyone we engage with.
Role Overview:
As a Customer Service Manager, you will lead and support a team of customer service volunteers, ensuring enquiries are handled efficiently and professionally. You’ll play a key role in shaping processes, improving service standards, and creating a positive experience for all users.
Key Responsibilities:
Manage and support a team of Customer Service Agents
Oversee day-to-day handling of enquiries across email, phone, and social media
Develop and improve customer service processes and guidelines
Monitor performance and provide feedback, training, and support to the team
Handle more complex or escalated enquiries and complaints
Ensure accurate record-keeping and reporting of interactions
Identify trends and suggest improvements to enhance customer experience
What We’re Looking For:
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Experience in customer service or support roles (preferred)
Problem-solving mindset and ability to handle challenging situations
Good organisational and time management skills
Confidence using digital tools and communication platforms
Proactive, reliable, and solution-focused approach
What You’ll Gain:
Leadership experience in managing a customer service function
Opportunity to develop coaching, training, and management skills
Enhanced CV with hands-on management experience
Insight into customer experience strategy and operations
A chance to make a meaningful impact on how people engage with our organisation
Time Commitment:
Flexible, with regular weekly involvement and additional time as needed.
Location:
REMOTE - UK ONLY
Lead the way in delivering a welcoming, efficient, and high-quality service experience.
Our Mission is to support LGBTQ+ Individuals facing homelessness and Financial hardship.