Volunteer roles in Stafford
Trustee and Chair of Trustees
Help shape the future of environmental philanthropy and strengthen funding for climate, nature and people.
Location: Remote, UK wide
Remuneration: Voluntary, unremunerated. Reasonable expenses covered
Term: Three years, renewable once
Time commitment: Approx. 8 days per year for Trustees, approx. 12 days per year for Chair
Closing date: Monday 30 March, 17:59
Interviews: From Wednesday 22 April
About the opportunity
An established and respected network within the environmental funding community is seeking a new Chair of Trustees and two additional Trustees to join its board.
This organisation works to create an effective, flourishing ecosystem of environmental philanthropy that is supporting people and the planet to thrive together. With a growing membership of funders, advisors and fundraisers, it plays a vital role in convening, connecting and strengthening the sector.
As a Trustee, you will provide strategic oversight and guidance across finance, programmes, communications and relationships. As Chair, you will lead the board, act as a line manager to the Executive Director and ensure strong governance and effective decision making.
You will bring sound judgement, a willingness to offer constructive challenge and a commitment to high standards of governance. Above all, you will share a belief in the importance of environmental action and effective philanthropy.
About the Trustee role
Trustees are responsible for ensuring:
· Clear strategic direction and delivery of charitable objectives
· Effective stewardship of resources
· Robust governance and regulatory compliance
· Thoughtful risk management
· Insight into the wider global context affecting environmental funding
We are particularly interested in individuals with experience in one or more of the following areas:
· Environmental funding, including international funding
· Financial and operational management
· Strategic communications and influencing
· Network coordination and development
· Philanthropy advisory or working with family offices
· Fundraising and membership models
About the Chair role
In addition to the above, the Chair will:
· Lead quarterly board meetings
· Support and line manage the Executive Director
· Ensure the board has the right balance of skills and perspectives
· Act as an ambassador and external figurehead
We are looking for prior leadership or chairing experience, strong strategic capability, an understanding of charity governance and experience engaging with funders.
Commitment
Board meetings are held online quarterly, with additional sub-committee meetings and preparation time. There is one in person team and trustee away day each year. The Chair role includes monthly meetings with the Executive Director and additional preparation responsibilities.
These are voluntary roles. Expenses are provided.
Inclusion
Diversity of background, perspective and experience strengthens governance and impact. Applications are particularly welcomed from individuals from marginalised communities and those most affected by climate change and nature loss.
If you would like to play a meaningful role in strengthening environmental philanthropy at a critical time, we would welcome your application.
You may also have experience in areas such as; Non Executive Director, Board Member, Committee Member, Advisory Board Member, Charity Trustee, Foundation Trustee, Trust Director, Philanthropy Advisor, Grant Maker, Environmental Programme Lead, Director of Fundraising, Head of Partnerships, Chief Executive, or Senior Strategic Leader.
Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Description
Would you like to support our Volunteer Training Team in a varied admin role? We're looking for someone to help us with booking and managing training and meetings, updating training records and post training evaluation. There will also be the opportunity for you to get involved with developing and delivering some of our volunteer training.
This is an ideal opportunity for someone looking to develop or refresh their admin skills and gain confidence and experience. You’ll be part of a team of volunteers with plenty of support and opportunities such as mentoring and coaching.
We are looking for a commitment of between 2 and 4 hours per week for the next six months. This role will be home based, you’ll need a computer and access to the internet and have a basic working knowledge of Microsoft packages such as Outlook, Teams and Excel. You’ll be joining a fun, friendly and supportive team and helping us to make sure every volunteer has a great experience with RNIB.
How often will I be needed?
- 4 Hours per Week
Key requirements
- 1 reference
Location
Region
- Yorkshire and the Humber, West Midlands, South West, South East, North West, North East, Greater London, Northern Ireland, Wales, Scotland, East Midlands, East of England
Home based
- This role is home based
Who this opportunity will suit
Minimum age
- You must be at least 16 years old to apply
What skills and experience are needed?
- You’ll need a computer and access to the internet and have a basic working knowledge of Microsoft packages such as Outlook, Teams and Excel. You’ll be given an RNIB email address, template emails and access to all the information you need to carry out your role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Volunteer Analytics & Distribution Officer to support our Podcast Production Team.
You will help ensure podcast episodes are distributed across platforms and support the team with basic analytics insights to help grow our audience.
Key Responsibilities
• Upload and distribute podcast episodes across listening platforms
• Ensure titles, descriptions, and metadata are correctly formatted
• Monitor podcast performance and engagement metrics
• Prepare simple analytics summaries for the team
• Support audience growth through structured distribution
• Maintain organised distribution schedules and documentation
Who We're Looking For
Essential
• Interest in analytics, digital media, or podcast platforms
• Strong organisational and attention to detail skills
• Ability to work with data and simple reports
• Ability to meet deadlines
• Comfortable working remotely within a team
Bonus Skills
• Experience with podcast platforms (Spotify, Apple Podcasts, etc.)
• Experience with analytics tools or dashboards
• Interest in digital marketing, media, or audience growth
Formal qualifications are not required — relevant practical experience or transferable skills are welcome.
Why Join Us
• Gain experience in podcast distribution and analytics
• Build skills in digital media and audience insights
• Work with a mission-driven creative team
• Contribute to a meaningful social impact project
• Priority consideration for future paid roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Volunteer Copywriter / Script Editor to support our Podcast Production Team.
You will help turn podcast discussions into clear, engaging scripts and written content that supports storytelling and episode structure.
Key Responsibilities
• Write and edit podcast scripts
• Prepare episode summaries and show notes
• Support development of host questions and episode structure
• Ensure clarity, tone, and consistency in written content
• Edit transcripts for readability when needed
• Support written content for podcast promotion
Who We're Looking For
Essential
• Strong writing and editing skills
• Excellent written English
• Ability to structure and summarise conversations
• Attention to detail
• Comfortable working with sensitive topics
Bonus Skills
• Experience in copywriting, journalism, or media writing
• Experience writing podcast scripts or show notes
• Interest in storytelling, media, or social impact work
Formal qualifications are not required — writing samples or portfolio work are welcome.
Why Join Us
• Gain experience in podcast writing and editorial work
• Build your portfolio in media and storytelling
• Work with a mission-driven creative team
• Contribute to a meaningful social impact project
• Priority consideration for future paid roles
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a qualified and compassionate counsellor to volunteer their time to facilitate weekly emotional support groups for people living with sight loss. These groups provide a safe and supportive space for members to share experiences, build resilience, and reduce isolation.
You will lead one or more specialist peer groups, which may include:
• Age-Related Macular Degeneration (AMD) Support Group
• Sight Loss After Stroke Group
• Retinitis Pigmentosa (RP) Support Group
• Charles Bonnet Syndrome (CBS) Support Group
Each group brings together individuals facing similar challenges, offering mutual understanding and connection. Your skills as a counsellor will help guide conversations, support emotional wellbeing, and foster a caring, inclusive environment.
You will:
• Facilitate a weekly 2 hour emotional support group.
• Create a safe, welcoming, and non judgemental atmosphere.
• Encourage group discussion and peer support while managing boundaries.
• Offer emotional support and signposting where appropriate.
• Maintain confidentiality in line with ethical guidelines.
What We Offer:
• Full induction and training related to visual impairment awareness.
• Ongoing support and supervision.
• Opportunity to make a meaningful difference in the lives of people affected by sight loss.
How often will I be needed?
- 2 Hours per Week
Key requirements
- This role requires 2 references and a criminal record check.
Location
Region
- Yorkshire and the Humber, West Midlands, South West, South East, North West, North East, Greater London, Northern Ireland, Wales, Scotland, East Midlands, East of England
Home based
- This role is home based
Additional location information
-
This is an online/remote role.
Who this opportunity will suit
Minimum age
- You must be at least 18 years old to apply
What skills and experience are needed?
- We are looking for someone who is: • A qualified counsellor (minimum Level 4 diploma or equivalent). • Warm, empathetic, and confident in group facilitation. • Passionate about supporting people affected by sight loss. • Comfortable working with individuals who may be newly diagnosed or adjusting to changes in their vision. • Able to commit to 2 hours per week on a regular basis. Experience working with visually impaired people is beneficial but not essential - training and guidance will be provided.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Volunteer Researcher / Guest Relations Officer to support our Podcast Production Team.
This role combines research, guest outreach, and communication to ensure podcast episodes are well prepared and guests feel informed and supported.
Key Responsibilities
• Research podcast topics and relevant background information
• Identify and approach potential podcast guests
• Communicate with confirmed guests and coordinate availability
• Prepare guest briefing notes and episode research summaries
• Maintain organised records of guest communication
• Support respectful and professional guest engagement
Who We're Looking For
Essential
• Strong research and information-gathering skills
• Clear written communication
• Strong organisational skills
• Ability to manage multiple conversations and tasks
• Comfortable working with sensitive topics
Bonus Skills
• Experience in research, journalism, communications, or outreach
• Experience working with communities or social impact organisations
• Interest in media, podcasting, or storytelling
Formal qualifications are not required — relevant experience or transferable skills are welcome.
Why Join Us
• Gain experience in podcast research and guest coordination
• Develop communication and editorial preparation skills
• Work with a mission-driven media team
• Contribute to meaningful social impact work
• Priority consideration for future paid roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Volunteer Production Coordinator / Logistics Manager to help organise and coordinate our Podcast Production Team.
This role ensures that recording, editing, and publishing activities run smoothly by managing schedules, communication, and production workflows.
Key Responsibilities
• Maintain podcast production schedules and timelines
• Coordinate recording sessions and team communication
• Track episode progress from planning to release
• Organise production assets and documentation
• Ensure deadlines are monitored and met
• Support the team with workflow coordination and logistics
Who We're Looking For
Essential
• Experience in coordination, administration, or project support
• Strong organisational and time management skills
• Ability to manage multiple tasks and deadlines
• Good communication skills
• Comfortable working with digital tools and shared systems
Bonus Skills
• Experience working in media, podcast, or content production
• Understanding of project management or workflow systems
• Interest in social impact media
Formal qualifications are not required — relevant coordination or project experience is welcome.
Why Join Us
• Gain experience in media production coordination
• Build project management and operational skills
• Work with a mission-driven creative team
• Contribute to an important social impact project
• Priority consideration for future paid roles
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Volunteer Video Editor / Visual Producer to support the Podcast Production Team.
You will transform podcast recordings and related materials into engaging visual content suitable for YouTube and social media platforms.
Key Responsibilities
• Edit podcast video episodes
• Create short clips for social media platforms
• Add subtitles and captions for accessibility
• Maintain consistent visual style and branding
• Prepare video files for different platforms
• Support the team with visual content for campaigns
Who We're Looking For
Essential
• Experience using video editing software (Premiere Pro, Final Cut Pro, DaVinci Resolve, CapCut or similar)
• Ability to edit both long-form and short-form video content
• Strong attention to detail
• Ability to meet deadlines
• Comfortable working with sensitive subject matter
Bonus Skills
• Experience editing podcast or interview content
• Understanding of social media video formats
• Interest in social impact media
Formal qualifications are not required — portfolio or practical editing experience is welcome.
Why Join Us
• Build your video editing portfolio
• Gain experience working in podcast and digital media production
• Be part of a mission-driven creative team
• Contribute to a meaningful social impact project
• Priority consideration for future paid roles
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Volunteer Audio Engineer / Editor to join our Podcast Production Team.
You will help transform raw recordings into clear, professional podcast episodes while maintaining high standards of sound quality and respectful storytelling.
Key Responsibilities
• Edit podcast recordings to professional audio quality
• Remove background noise and improve sound clarity
• Balance audio levels between hosts and guests
• Apply EQ, compression and basic mastering
• Prepare final audio files for podcast distribution
• Support the team with audio clips for promotional use
• Ensure audio content meets quality and production standards
Who We're Looking For
Essential
• Experience using audio editing software (Audacity, Adobe Audition, Pro Tools, Reaper, Logic Pro or similar)
• Experience editing spoken audio (podcasts, interviews, voice recordings)
• Strong attention to detail
• Ability to meet deadlines
• Comfortable working with sensitive subject matter
Bonus Skills
• Experience working on podcasts
• Understanding of audio mastering
• Interest in mission-led media or social impact work
Formal qualifications are not required — practical experience and portfolio work are welcome.
Why Join Us
• Gain experience in podcast production
• Contribute to an important social impact project
• Work with a creative and mission-driven team
• Build your portfolio in audio editing
• Priority consideration for future paid roles as the organisation grows
The client requests no contact from agencies or media sales.
Youth Leaders work directly with young people in St John Ambulance Badger Setts and Cadet Units. By organising a mixed weekly programme, this role will support the learning and development of young people into the next generation of health citizens. Youth Leaders also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.
You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time.
Pursuing the role
- Interview - From 16/03/2026, time and location to be confirmed
- Welcome Event (Induction) - 18/03/2026, time and location to be confirmed
- Training for role - date, time and location to be confirmed
If you are successful you will need to undertake induction & training for role at these dates:
Closing date for these opportunities is:28/12/2026
To apply for this opportunity please follow the link below:
At St John Ambulance we are looking to embed ourselves within our communities, delivering support which is tailored to the needs of those communities whilst providing a positive experience for our Volunteers.
We need leaders who are passionate about making a difference in their communities, who care about helping and developing others, who will lead and inspire a volunteer movement across a geographical area to deliver Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance.
As a member of our network leadership team, you’ll get a huge sense of satisfaction and pride through supporting a team and our volunteers to deliver our essential services. It’s great for you, great for your community and great for our nation.
We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.
Volunteers would be expected to attend training for the role both online and in person, to attend regularly network weekly meetings to enable them to keep their skills up to date.
If you are successful you will need to undertake relevant training for the role, details of which will be discussed after you have been appointed.
- Closing date for these opportunities is: 31/03/2026
- Interviews will take place between Date, time and location to be advised
- Inductions and training or this role will take place between Date, time and location to be advised
To apply for this opportunity please follow the link below:
At St John Ambulance we are looking to embed ourselves within our communities, delivering support which is tailored to the needs of those communities whilst providing a positive experience for our Volunteers.
We need leaders who are passionate about making a difference in their communities, who care about helping and developing others, who will lead and inspire a volunteer movement across a geographical area to deliver Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance.
As a member of our network leadership team, you’ll get a huge sense of satisfaction and pride through supporting a team and our volunteers to deliver our essential services. It’s great for you, great for your community and great for our nation.
We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.
Volunteers would be expected to attend training for the role both online and in person, to attend regularly network weekly meetings to enable them to keep their skills up to date.
If you are successful you will need to undertake relevant training for the role, details of which will be discussed after you have been appointed.
- Closing date for these opportunities is: 31/03/2026
- Interviews will take place between Date, time and location to be advised.
- Inductions and training or this role will take place between Date, time and location to be advised
To apply for this opportunity please follow the link below:
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CONTEXT
The Women & Families Resource Centre (WFRC) is a registered charity based in
Wolverhampton which supports, empowers and advocates for women and children.
We aim to actively encourage women to be self-reliant, through empowering them to
identify their own needs, make their own choices and create their own solutions. We
offer a baby bank, a charity shop & various community support services to help
women facing crises or challenging situations.
Wolverhampton Baby Bank is a flagship project run by The Women & Families
Resource Centre, a registered charity supporting families with children aged 0-3.
Through donated essentials and community engagement, we provide much-needed
items such as:
• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,
and bedding.
• Support services for new parents, including drop-in groups and befriending for
pregnant women and new mothers.
• Referrals and resources to connect families with additional community services.
Scope and Span
The Sorting Team Lead oversees the day-to-day coordination of the sorting function within WFRC, directly supervising volunteers during scheduled shifts and ensuring all donated items are processed efficiently, safely, and in line with organisational standards. The role is responsible for maintaining quality control, organisation of stock, volunteer task allocation, and adherence to the structured volunteer framework. While not responsible for overall strategic decisions, the Sorting Team Lead plays a key operational role in ensuring continuity, consistency, and readiness of essential supplies for families, escalating concerns where necessary to senior leadership.
Volunteer Guidelines
Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.
-
Minimum of 12hrs per week and 4hrs per day
-
Attend agreed shifts consistently and provide notice if unable to attend.
-
Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.
-
Treat service users, staff, and fellow volunteers with respect and compassion.
-
Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.
-
Follow agreed scheduling processes to ensure continuity and consistency in service delivery.
-
Work collaboratively as part of the team and report any safeguarding concerns immediately.
Your commitment and reliability help us create a stable and supportive environment for the families we serve.
Roles and Responsibilities
-
Supervise and coordinate volunteers within the sorting team during scheduled shifts.
-
Allocate tasks clearly and fairly based on volunteer skills, experience, and capacity.
-
Ensure all donated items are sorted according to WFRC quality, safety, and dignity standards.
-
Inspect items to ensure they are clean, safe, age-appropriate, and fit for distribution.
-
Oversee categorisation of items (e.g., clothing by size/age, equipment, toiletries, toys, bedding).
-
Maintain an organised, safe, and efficient sorting area at all times.
-
Monitor stock levels and report shortages or surplus items to the appropriate lead.
-
Support the induction and guidance of new volunteers within the sorting team.
-
Ensure volunteers follow agreed schedules and the structured volunteer framework.
-
Promote a positive, respectful, and supportive team environment.
-
Escalate safeguarding, health and safety, or operational concerns promptly.
-
Maintain accurate records where required (stock tracking, donation logs, volunteer attendance).
Qualifications :
-
Strong organisational skills and attention to detail.
-
Ability to lead, motivate, and support a diverse group of volunteers.
-
Good communication and interpersonal skills.
-
Ability to maintain professionalism and confidentiality.
-
Reliable, punctual, and able to commit to agreed schedules.
-
Understanding of quality control and basic health & safety practices.
Skills:
-
Previous experience in team leadership, retail, warehouse, or stock management.
-
Experience working in a charity or community setting.
-
Knowledge of safeguarding practices.
-
Basic record-keeping or administrative experience.
We develop, support and maintain policies, programs, projects, and activities that inform, educate, empower and celebrate women and families.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CONTEXT
The Women & Families Resource Centre (WFRC) is a registered charity based in
Wolverhampton which supports, empowers and advocates for women and children.
We aim to actively encourage women to be self-reliant, through empowering them to
identify their own needs, make their own choices and create their own solutions. We
offer a baby bank, a charity shop & various community support services to help
women facing crises or challenging situations.
Wolverhampton Baby Bank is a flagship project run by The Women & Families
Resource Centre, a registered charity supporting families with children aged 0-3.
Through donated essentials and community engagement, we provide much-needed
items such as:
• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,
and bedding.
• Support services for new parents, including drop-in groups and befriending for
pregnant women and new mothers.
• Referrals and resources to connect families with additional community services.
Scope and Span
The Sorting Team Member is responsible for organizing, checking, categorizing, and preparing donated baby items to ensure quality, safety, and readiness for distribution.
This role supports day-to-day operational activities within the Baby Bank and works closely with Project Leads and other volunteers to maintain efficiency and standards.
Volunteer Guidelines
Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.
-
Minimum of 12hrs per week and 4hrs per day
-
Attend agreed shifts consistently and provide notice if unable to attend.
-
Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.
-
Treat service users, staff, and fellow volunteers with respect and compassion.
-
Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.
-
Follow agreed scheduling processes to ensure continuity and consistency in service delivery.
-
Work collaboratively as part of the team and report any safeguarding concerns immediately.
Your commitment and reliability help us create a stable and supportive environment for the families we serve.
Roles and Responsibilities
-
Sort donated baby clothing, equipment, and essentials by category, size, and condition
-
Inspect items to ensure they meet safety and quality standards
-
Remove damaged, stained, or unsuitable items according to guidelines
-
Label and organize items for storage or distribution
-
Maintain cleanliness and order in sorting areas
-
Follow operational SOPs and safety procedures
-
Report inventory shortages or concerns to the Project Lead
-
Support packing and preparation for client distribution when required
Qualifications
-
Previous volunteer or warehouse experience is an advantage but not required
-
Must be physically able to stand, lift, and move items for extended periods
-
Available for minimum required volunteer hours per week
Skills
-
Attention to detail
-
Ability to follow structured processes
-
Teamwork and collaboration
-
Time management
-
Basic organizational skills
-
Reliability and accountability
We develop, support and maintain policies, programs, projects, and activities that inform, educate, empower and celebrate women and families.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CONTEXT
The Women & Families Resource Centre (WFRC) is a registered charity based in
Wolverhampton which supports, empowers and advocates for women and children.
We aim to actively encourage women to be self-reliant, through empowering them to
identify their own needs, make their own choices and create their own solutions. We
offer a baby bank, a charity shop & various community support services to help
women facing crises or challenging situations.
Wolverhampton Baby Bank is a flagship project run by The Women & Families
Resource Centre, a registered charity supporting families with children aged 0-3.
Through donated essentials and community engagement, we provide much-needed
items such as:
• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,
and bedding.
• Support services for new parents, including drop-in groups and befriending for
pregnant women and new mothers.
• Referrals and resources to connect families with additional community services.
Scope and Span
The On-Site Sales Team Member supports the day-to-day operations of the Baby Bank’s physical shop by assisting walk-in customers, maintaining store presentation, and ensuring a positive shopping experience.
This role plays a key part in generating fundraising revenue while upholding the organization’s values and customer service standards.
Volunteer Guidelines
Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.
-
Minimum of 12hrs per week and 4hrs per day
-
Attend agreed shifts consistently and provide notice if unable to attend.
-
Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.
-
Treat service users, staff, and fellow volunteers with respect and compassion.
-
Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.
-
Follow agreed scheduling processes to ensure continuity and consistency in service delivery.
-
Work collaboratively as part of the team and report any safeguarding concerns immediately.
Your commitment and reliability help us create a stable and supportive environment for the families we serve.
Roles and Responsibilities
-
Welcome and assist customers visiting the physical shop
-
Guide customers through available items and provide product information
-
Ensure items on display are organized, clean, and properly labeled
-
Monitor stock levels on the shop floor and coordinate restocking
-
Process sales transactions (if assigned to cashier role)
-
Handle customer inquiries professionally and courteously
-
Maintain cleanliness and organization of the retail space
-
Follow pricing guidelines and promotional instructions
-
Report any stock discrepancies or customer concerns to the Team Lead
-
Support in-store fundraising campaigns or special sales events
Qualifications
-
Minimum high school education
-
Previous retail or customer service experience preferred
-
Comfortable interacting with customers face-to-face
-
Available for scheduled on-site volunteer hours
Skills
-
Strong interpersonal and communication skills
-
Friendly and customer-focused attitude
-
Basic sales and upselling ability
-
Attention to detail
-
Organization and time management
-
Team collaboration
-
Reliability and accountability
We develop, support and maintain policies, programs, projects, and activities that inform, educate, empower and celebrate women and families.



