Volunteer roles

Children North East provides life-changing services including vital mental health counselling, community interest projects, support for families in crisis, and safe spaces that help children and young people overcome obstacles and thrive. 

By volunteering in our first flagship charity shop, you are helping us invest in a brighter tomorrow for babies, children and young people across the North East. 

We welcome volunteers aged 18+ who can spare any amount of time - whether a few hours occasionally, regularly scheduled days, or just whenever suits you. 

What you will be doing 

 Engaging with customers, providing a welcoming environment that enhances their shopping experience 

 Processing payments and encouraging sign-up to Gift Aid 

 Accepting donations and accurately completing Gift Aid processSorting, preparing, and organising donated items for display 

 Assisting with creative in-store displays and window arrangements. 

The skills you need 

 Approachable and enthusiasticWillingness to learn 

 Flexible and happy to adapt to a variety of shop activities day-by-dayKeen to be part of a supportive team of staff and volunteers 

What's in it for you 

 Gain valuable experience in retail and customer service 

 Develop your skills and knowledge for your CV and increase your employability 

 Flexible volunteering, designed to suit your availability and lifestyleEnjoy the camaraderie of a welcoming, supportive team 

 Be an integral part of creating positive community impact 

 Join an established charity with over 130 years of history supporting children and families 

We support a fun loving chap in his 50s in Honiton who would love for someone to accompany him out of the house for some fun just 6 times a year. What you get up to is up to you, but some ideas might include:

• The cinema
• Going out for a walk
• Taking in a football or rugby match
• A cuppa in a café
• Out for lunch (he loves a curry)

but between you you might think of something else - he is an enthusiastic and friendly person and really is up for anything!

Your admission to matches, films etc. will be covered as a carer admission. Your travel expenses would also be reimbursed. He lives close to the train station.

Any day of the week would be fine for a visit, but Mondays and weekends are likely inconvenient.

You do not need experience with learning disabilities for this role, just a friendly personality!

Have you got a passion for making an impact in your local community?

 Could you support us by being our ambassador and a speaker within your local community to help Caudwell Children to raise funds that support disabled and neurodivergent children to realise their full potential?

 What will you be doing?

· Represent the organisation at community events, ensuring a welcoming atmosphere and sharing information about Caudwell Children

· Build positive relationships with local businesses, schools, and community groups to encourage support.

· Give presentations to community groups to raise awareness

 What skills would be useful?

· Friendly, approachable and confident speaking with new people

· Organised

· Creative and enthusiastic about fundraising

· Public speaking experience or confidence to learn

 What’s in it for you?

· Relevant training, mentoring and support will be provided

· Gain experience to add on to your CV

· Utilise your skills and learn new ones.

· Social opportunities

· Access to wellbeing support

· Out of pocket travel expenses can be reimbursed

· We strive to make reasonable adjustments and improve accessibility

How much time are you expected to give and when?

Volunteering is flexible. The brilliant thing about this role is you can do as much or as little as you like.  Weekdays or weekends, daytime or evenings, there is lots of choice.

 Where is the role located?

Looking for volunteers based across Staffordshire, support provided remotely.

Minimum age for this role: 16

Volunteer Admissions Assistant

You'll be multitasking throughout the day, with a mix of responsibilities including customer service, ticket sales, promoting Gift Aid donations, shop duties, guiding visitors and providing information about the Museum and the collection. If you enjoy a fast-paced environment and love engaging with people, this is the role for you. 

The Volunteer Admissions Assistant role is all about making a lasting impression and creating a memorable visitor experience. You’ll be:

• Welcoming and engaging with visitors, sharing information about the museum and its collection.
• Selling tickets and gift shop items, ensuring smooth transactions and great customer service.
• Collecting data for Gift Aid and marketing purposes, including how visitors found out about us.
• Creating positive experiences to encourage return visits and word-of-mouth recommendations.
• Helping visitors explore the Museum through interpretation, answering questions and distributing trails, accessibility and family activities.
• Maintaining the gift shop, including restocking, counting stock, and setting up attractive displays.
• Conducting online research and building contact lists to support marketing efforts.
• Promoting the Museum locally, raising awareness and encouraging more visitors to discover what we have to offer!

Who we’re looking for:

We’d like to extend an invitation to anyone, particularly members of the local community.  Full training will be provided, we are looking for anyone with:

• Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds
• Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors
• Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office
• Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations
• Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently
• A good telephone manner
• Good team working skills

This role offers plenty of variety, and you'll play an important part in making every visitor's experience unforgettable.

Training and support:

All volunteers will first be invited for a training shift.  We have an induction and training process, during which we give volunteers the information they need to enjoy their time with us. Training is mainly 'on the job', supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Admissions Assistant receives continued training and development throughout their time with us.

Availability:

We are looking for volunteers who would ideally like to donate 2-4 shifts per month, weekdays or weekends, either as a 10-1.30pm shift, or a 1.30-5pm shift, for a minimum of 3 months. Ideally, you will be able to start immediately, although this is not essential. Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are on a full day shift.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.

About Roots Academy

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries. 

Our vision is enabling university students to live God-centred lives, so we teach structured, engaging and transformative face-to-face foundational Islamic education to over 2000 students across the UK, Canada, USA and Ireland. 

We are currently recruiting 4 campus coordinators across the UK - to cover London, England, Wales and Scotland. 

Role Summary 

Campus coordinators are responsible for establishing partnerships with University Muslim Student Associations (MSAs) and Islamic Societies (ISocs), and maintaining positive relationships with these sites. 

Key tasks 

• Actively establish and maintain positive relationships with the MSA/ISoc committees and Student Ambassadors to ensure an exceptional onsite experience for students and promote retention of sites 

• Be responsible for overseeing all onsite logistics through liaison with the Student Ambassador to ensure that onsite logistics including advertising of the class and other required tasks are taken care of by the MSA/ISoc 

• Be the point of contact for ISocs: answer questions from the MSA/ ISoc committees and Student Ambassadors to the best of your ability and engage them on a 1-1 basis, listen to their needs and concerns and addressing these accordingly 

• Collect ideas and best-practices from how different MSAs/ISocs are delivering their class 

• Participate in onboarding current and new sites prior to the start of the academic year 

• Be the point of contact internally for any queries or updates related to assigned MSAs/ISocs 

What we’re looking for 

• An understanding of the Muslim university scene and how university MSAs/ISocs operate. 

• Excellent interpersonal and communication skills.

• Ability and keenness to make and maintain genuine connections with people. 

• Ability to travel regionally for face-to-face meetings with MSA/ISoc committees, at least once per semester.

What we have to offer 

• Be part of a team of 40+ dedicated volunteers from across the country. 

• Receive continuous rewards for students that gain knowledge and closeness to Allah and their faith as a result of attending the Onsites Essentials program.

• Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective. 

• Receive in-house tarbiyah sessions.

Please note this is an unpaid volunteer position.

Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy.

Volunteer Football Fitness Coach (Sports Science Specialism) – Power Up Your Career with KUWFC!

Step into the heart of South London’s women’s football revolution with Kenningwell United Women’s Football Club (KUWFC). More than a team, KUWFC is a movement—championing diversity, wellbeing, and community in National League Tier 7. If you’re passionate about football, fitness, and sports science, this is your chance to make a real impact.

Shape the Future of Women’s Football
As a Volunteer Football Fitness Coach, you’ll play a vital role in the development and performance of our athletes. Work alongside ex-professional players, gain exposure to elite clubs such as Crystal Palace and London City Lionesses, and apply cutting-edge sports science in a vibrant, ambitious environment.

What’s in it for you?

Unrivalled Networking:  Connect with top-tier coaches and sports professionals.

Hands-on Experience: Lead and support sessions in fitness, conditioning, and recovery.

Sports Science in Action: Use advanced athlete monitoring tools (Kubios, Elite HRV) to optimise player performance and wellbeing.

Professional Growth: Develop expertise in periodisation, injury prevention, and football-specific conditioning.

Community Impact: Inspire and empower women from all backgrounds to thrive in football.

Key Responsibilities:
- Design and deliver football-specific fitness and conditioning sessions.

- Monitor and analyse player performance using sports science tools and data.

- Collaborate with coaches, physios, and sports therapists to optimise training programmes and support player welfare.

- Educate players on nutrition, recovery, and injury prevention.

- Foster a positive, inclusive, and high-performance culture within the squad.

What We’re Looking For:
- Passion for football, fitness, and women’s sport.

- Knowledge of sports science principles (students and graduates welcome).

- Experience in coaching, fitness training, or athlete development (formal qualifications a bonus).

- Strong communication and teamwork skills.

- Commitment, enthusiasm, and a desire to learn and grow.

Why KUWFC?
Here, you don’t just build your CV—you help shape the future of women’s football. Gain references, practical experience, and a network that will boost your career for years to come.

Ready to make a difference? 
Apply now and join Kenningwell United Women’s Football Club—where your sports science expertise and passion for fitness will drive both player success and your own professional journey.

Thank you for your interest in becoming a trustee at The Mare and Foal Sanctuary

About The Mare and Foal Sanctuary

The Mare and Foal Sanctuary rescues horses and ponies that have been abandoned, neglected or abused.

Together with our supporters, we ensure that horses and ponies have a sanctuary for life. Most horses and ponies are given care for life through our network of knowledgeable carers. Those horses and ponies with more complex needs are cared for in our peaceful sanctuaries.

Our charity was founded on the principles that horses and ponies, as sentient beings, and close companions of people over the centuries, have a value and a purpose. They deserve our kindness and care.

The benefits to you

The benefits of becoming a trustee are not only in the interests of our charity. As an individual, it is also an excellent personal development opportunity and includes the following benefits:

· Contributing your skills and expertise to a cause that is important to you

· Playing a fundamental role in the strategic development of the organisation

· Gaining valuable experience and learning new skills within a leadership role

· Challenging yourself by applying your skills in a different environment

· Gaining non-executive board experience in a supportive, developmentally focused culture

· Learning from other trustees and gaining new insights from seeing how others respond to situations and make decisions.

Application Process

The attached recruitment pack will introduce you to our charity, our leadership team and the role of trustee. You’ll also find details of how to apply.

We welcome people from a wide range of personal and professional backgrounds from the charity, corporate and public sector as trustees.

About Trans Legal Clinic 

The Trans Legal Clinic is the first trans-led specialist gender identity legal practice and registered charity in the UK. The mission of the Trans Legal Clinic is simple; we provide free and accessible legal help to transgender and non-binary people in need. Our overarching vision is a society where all people have access to the legal resources required for gender self-determination and where gender diversity is not just accepted but embraced, with trans* people equipped with the necessary legal tools to navigate the world in their affirmed gender. 

What you’ll be doing 

The Casework department is the core of our organisation. The department helps clients across four key themes: Housing and Homelessness, Discrimination, Gender Recognition, Gender-Based Violence 

As a caseworker, you will work directly with clients by offering them support and advocacy.With support from our lead caseworkers, you will help progress cases by providing legal guidance, signposting clients to resources, writing letters, and other administrative support. It is a dynamic environment with truly rewarding work. Full training will be provided. 

About you 

This is an exciting opportunity for someone with good communication and organisation skills to support the transgender community. Volunteering and administrative experience is beneficial but not essential. We are particularly interested in applications from people interested or studying law.

This voluntary role is a great opportunity if one of the following applies to you: 

• Interested in the International Development sector and want to gain some quality, office-based experience to add to your CV and help you get a foot in the door?

• Keen to make a difference and gain experience as part of an award-winning charity with a global reach? We help young people in over 100 countries!

• Passionate about education as a force for fighting youth unemployment worldwide?

• Interested in entrepreneurship and start-ups, particularly as a method of fighting poverty?

A little bit about us:

Teach A Man To Fish is an international educational charity with one all-encompassing mission: to empower young people with the skills they need to succeed in school, work and life. We use our school-business model to guide young people and their teachers in the planning and setting up of student-led school businesses that are both educational and profitable. Since 2006, we have supported over 438,000 young people and trained 19,000 teachers through our programmes to set up school businesses which have generated more than $2,000,000 in income! In 2020, in response to the COVID-19 pandemic affecting schools worldwide, we launched a new programme: the Enterprise Adventure, a free mobile app for teenagers who want to learn about business and have a positive impact on their community.

The role:

We are looking for one or two volunteers to support the work of our International Programmes team. The ideal candidate will be available to volunteer for 15 hours per week for at least 3 months (ideally more). If you are based in London, you are welcome to volunteer from our office in Finsbury Park, otherwise you may volunteer from home if you prefer. 

You will have the opportunity to get involved with a wide variety of tasks depending on your skills, interests and the time of the year. These include but are not limited to:

• Helping to deliver our marketing strategy (e.g. social media content creation, website updates, carrying out research to increase our reach)

• Helping to deliver our communications and engagement strategy to programme participants (liaising with and engaging young people and teachers through newsletters, blog posts, social media, videos and WhatsApp)

• Supporting with designing educational materials and thinking of business quizzes (knowledge-based and trivia-based)

• Supporting with coordinating the review of School Enterprise Challenge, the Enterprise Adventure and the Trash To Cash Challenge submissions and sending feedback and certificates 

• Contributing to the Monitoring & Evaluation of the programmes through data analysis to inform donor reports and programme improvements

• Gathering and analysing feedback from programme participants (for example through surveys and ‘user testing’ sessions on Zoom) 

The successful candidate(s) will have excellent written and verbal communication skills and a positive can-do attitude, with lots of initiative. 

In return, Teach A Man To Fish can offer a stimulating environment with plenty of opportunity to learn more about the development sector and the operations of a small international NGO with a large reach. With all our volunteer placements we try to tailor work to the candidates' areas of interest and provide valuable career guidance and advice. Lunch allowance will be provided.

Volunteer specification:

Essential:

• A passion for international development and education/entrepreneurship

• Ability to work independently and as part of a small team, with minimal supervision

• Excellent use of written and verbal English

• Experience with Microsoft Word, Excel and Google Suite

• Proven ability to problem solve and multi-task

• Well-developed organisational skills

• Access to a computer/laptop with stable internet connection

Desirable:

• Fluent in Spanish

• Social media / design / video editing / blogging skills

• Experience of volunteering or working in a developing country

Terms:

Location: Our office in London (Finsbury Park) or remote.

Hours: Ideally 15 hours per week. You can fit your volunteering around other commitments (e.g. holidays, studies or another job) and choose whether you would prefer to volunteer for 2 or more full days a week, or spread the hours over more weekdays. The time commitment is flexible, so please state your availability in your cover letter.

Length: Minimum 2 months with the possibility of extension. Starting at the end of August/early September. A commitment of 3 months is preferred.

Basis: Voluntary position. Travel allowance will be provided.

Application process:

Interviews will be conducted on a rolling basis as applications are received. We encourage you to apply as soon as possible and no later than Monday 10th August, 2026.

To apply, please send your CV and cover letter outlining why you are suited to the role and your time availability through CharityJobs.

We are seeking an enthusiastic, caring volunteer to join our management committee.

About us
Kingston Mental Health Carers’ Forum (KMHCF) is a small charity supporting unpaid carers of people with mental health issues in the Royal Borough of Kingston. We represent carers’ voices and work with local services to influence policy and service development.

What we do

• Provide 1:1 advice and guidance
• Run a monthly support group
• Share updates on mental health services
• Promote carers’ wellbeing and self-empowerment

Who we are
Our volunteer team combines professional skills and lived experience as carers, giving us strong insight into members’ needs.

What we’re looking for
We want to grow and improve our services. We’re particularly interested in volunteers who can take a hands-on role in development—especially those with relevant skills, including retirees keen to contribute.

If you have experience, motivation, and a desire to support carers who may feel isolated, we’d love to hear from you.

Have you got a passion for making an impact in your local community? Could you support us to launch community fundraising within your local community?

Help Caudwell Children to raise funds that support disabled and neurodivergent children to realise their full potential?

What will you be doing?

• Assist in planning, promoting, and delivering community fundraising events (e.g., charity walks, bake sales, raffles).

• Support local people with fundraising activities. •

• Represent the organisation at community events, ensuring a welcoming atmosphere and sharing information about Caudwell Children

• Keep accurate records of donations and fundraising activities in line with guidelines.

What skills would be useful?

• Friendly and approachable

• Organised

• Creative and enthusiastic about fundraising

• Previous fundraising or event coordination experience

What’s in it for you?

• Relevant training, mentoring and support will be provided

• Gain experience to add on to your CV

• Utilise your skills and learn new ones.

• Social opportunities

• Access to wellbeing support

• Out of pocket travel expenses can be reimbursed

• We strive to make reasonable adjustments and improve accessibility

How much time are you expected to give and when?

Volunteering is flexible. The brilliant thing about this role is you can do as much or as little as you like. Weekdays or weekends, daytime or evenings, there is lots of choice.

Where is the role located?

Looking for volunteers based across Staffordshire, support provided remotely. Minimum age for this role: 16

Job description

Job description

What is the befriending service?

• The Befriending Service links volunteers 1:1 with a disabled child/young person.
• Links are based on shared interests and activities, which you can enjoy doing together, either in the young person’s home or out in the community.

What experience do I need?

• You do not need any previous experience with disabled children or young people
• We ask that you are friendly, caring, reliable and able to make a commitment to visit a young person regularly.

What will I be doing?

You will volunteer within WECIL’s befriending service for disabled children/young people and their families. This involves:

• Spending time regularly with a disabled child or young person in their home or their local community.
• You will not be asked to administer medication or deliver personal care in this role.

Who am I responsible for?

• You are responsible for the safety and wellbeing of the child or young person you are linked with.
• All links are risk-assessed and carefully monitored by your Coordinator.

How often will I be needed?

• We typically ask for volunteers to commit to 1-4 hours a week
• The days / times are agreed between the volunteer and the family.
• We ask for a minimum commitment of 6 months to ensure the child and their family are able to benefit fully from the relationship.

What about expenses?

• Volunteer travel expenses can be reimbursed on receipt of a claim form. You won’t be left out of pocket.

Any Perks?

• Ongoing training and support to develop skills and confidence
• Professional references provided for committed volunteers
• Volunteer socials to meet like-minded people and build friendships
• Expenses are covered
• A welcoming and supportive environment

Time2Share@WECIL is committed to the safeguarding and welfare of children and young people and expects its staff and volunteers to share this commitment. Our first priority is to ensure the safety of the children we support. 

Unfortunatly we are unable to provide visa sponsorship for this role. 

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.