Volunteer roles

We are recruiting for a volunteer who would like to play a role in helping others to express themselves through writing. Would you like to support others to use their imagination to portray a message?

Creative writing is a great way to express yourself using your own creativity and imagination through story telling or poetry. It is an opportunity to reflect on your own experiences and put it down on paper. Creative writing has been shown to improve emotional and mental well-being. Through creative writing, we can gain insight into our emotions, develop self-expression and communication skills, cultivate empathy and understanding of others, boost our imagination and creativity.

About the service..

We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.

In the last year, 9,499 adults accessed Hestia’s mental health support.

We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community.

What you will be doing

• Lead and facilitate a weekly Creative Writing Group, encouraging participants to explore their thoughts and feelings through writing exercises, prompts, and storytelling.
• Guide a subsequent Feelings Forum where participants can share and discuss emotions sparked by the writing session or current experiences in a respectful and supportive atmosphere
• Foster an inclusive, non-judgmental environment where all voices are heard and valued
• Maintain confidentiality and adhere to the organisation’s safeguarding and mental health protocols
• Prepare session materials and adapt activities to meet the needs of diverse participants

The skills you need

• Prepare session materials and adapt activities to meet the needs of diverse participants
• Excellent communication and interpersonal skills, with sensitivity to mental health challenges
• Ability to facilitate group discussions and manage diverse emotional responses constructively
• Patience, empathy, and a non-judgmental approach.
• Training or experience in mental health, counselling, social work, or a related field is advantageous but not essential

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Are you passionate about supporting and managing volunteers in a small charity? Our Volunteer Coordinators will recruit, support & develop a team of volunteers, to enhance our work supporting people impacted by a chronic pain condition

What will you be doing?

We are looking for 3 volunteer coordinators to join the coordinators team who will volunteer to support our volunteers in various roles. The volunteer coordinators will 

• Help to assess organisational and programme needs to determine number and range of volunteers needed for particular projects
• Help to recruit, and assure the adequate training of suitable, reliable volunteers
• Co-ordinate the volunteers to ensure that there is always someone available to support all our services 
• Help to create and distribute information regarding volunteer policies and procedures
• Monitor volunteers during their appointments to retain or replace candidates
• Meet and check-in with volunteers regularly to assess their progress and satisfaction, as well as to conduct evaluations or skills audits
• Help to induct new volunteers
• Maintain regular communication among volunteers and between an organisation and its volunteers, in order to share news, progress, and available positions
• Maintains a database of volunteers and projects and track metrics
• Help to promote the charity and its volunteer accomplishments 
• Set up and arrange any relevant training required for volunteers

What are we looking for?

The Volunteer Co-ordinators role requires proactive and detail orientated individuals with an organised approach and an interest in supporting small charities. They will have good communication skills. The Volunteer Co-ordinators are responsible for the volunteer aspects of Burning Nights CRPS Support to ensure the smooth running of the charity’s services and ensuring that the volunteers are used optimally.

Our Volunteer Co-ordinators are also responsible for ensuring that suitable volunteers have DBS checks where needed and they are adequately trained to do their role working with our Charity Administrator.

Essential

• Experience in volunteering or HR and recruitment
• Managing and supporting volunteers
• Time manage effectively
• Supporting and advising others on policies and procedures
• Ability to motivate and encourage
• Working knowledge of databases
• Excellent communication and interpersonal skills
• Excellent organisation and team building skills

Desirable

• Facilitation and/or training skills
• Personal experience of volunteering

What difference will you make?

You most likely will not have heard of Complex Regional Pain Syndrome (CRPS), and you wouldn’t be alone in this! But we see and know first hand the impact it has on those living with it and on those caring for someone with the condition. We know the huge challenges they face even with simply getting a correct diagnosis, let alone the appropriate treatment and relevant support. 

You will join the charity during a challenging period and your expert knowledge and experience will be invaluable to our success. You will have a key role in ensuring we can maintain our support services and become a sustainable charity to allow us to fulfil our aims. 

What's in it for the volunteer?

This role is a fantastic opportunity to volunteer with a small but ambitious charity, developing and honing your skills.

You could gain experience in the charity sector, a broader C.V, or a sense of accomplishment from using your skills to help people affected by a very painful condition.

You would be a part of our small, friendly, forward-thinking charity team, focused on reaching people who may not have heard about the charity or the condition. You would have a key role in developing a volunteering team. This is a fantastic opportunity for you to make a real difference to a rare condition.

A few more details

If you don't have the exact experience, but are interested to volunteer with us, please apply! We would be thrilled to find out about how your interests and experience match with our needs or what we are doing. 

This role is done remotely using Zoom, phone and email. You would be working closely with the volunteers and trustees. However we would have regular updates and remote meetings with the Chair and/or Trustees.

We have an induction process to help successful applicant to understand how our Charity operates.

Join our team of befrienders! You will support us to reach some of the most isolated adults in your community to reduce their feelings of loneliness, build friendships and provide support for mental wellbeing. You will support people to relight a spark to continue a hobby, interest or encourage them to explore and participate in new social activities.

You will support individuals to rebuild their lives beyond crisis.

Loneliness and isolation can affect anyone in life, whatever their age or family situation. Official data from the Office for National Statistics shows that rates of depression doubled during the COVID pandemic, and one of the major causes of depression is isolation.

About the service..

We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.

In the last year, 9,499 adults accessed Hestia’s mental health support.

We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community.

What you will be doing

• Agree a mutual time and frequency to meet in the local community
• To develop and promote a positive relationship with your befriendee
• To encourage your befriendee to engage in social activities and support them in doing so whilst building their confidence
• To support your befriendee in developing their goals and social skills
• Encourage your befriendee to make links with community services, based on their identified goals

The skills you need

• Good listening and communication skills
• Ability to provide a supportive and inclusive atmosphere which motivates and inspires others
• Willingness to engage in activities in the community
• Able to maintain strict confidentiality and follow professional boundaries

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Hull College is a vibrant, inclusive further education provider based in the heart of Hull, serving a diverse urban population across the city and the wider East Yorkshire region. With one main campus (HU1 3DG), the College delivers a broad curriculum from entry level to higher education, including vocational, academic, and apprenticeship pathways. The College supports around 8,000 learners in total, including approximately 2,100 aged 16–19, 4,750 adult learners, 200 higher education students, and 800 apprentices. It employs around 500 staff, has an annual turnover of £30 million, and was graded Good with Outstanding features by Ofsted in October 2023. Hull College also holds an Outstanding financial health grade.

Hull College is defined by its "Hullraisers" spirit. This is an ethos of ambition, resilience, and transformation. The College is more than a place of learning; it is a thriving community committed to innovation and tangible impact. Its "Living and Thriving" personal development programme supports learners beyond academics, helping them develop confidence, promote their wellbeing, and prepare for the future. Strong partnerships with employers and civic organisations ensure the curriculum aligns with industry, while enrichment activities build learners leadership, digital, and employability skills. The College plays a critical role in meeting the skills needs of the region and is on a journey to be recognised nationally as a world-class institution.

Hull College has recently approved an ambitious Strategic Plan ‘Fearless by Design’ for 2025–28, with exciting developments underway including the launch of a new Higher Education strategy and brand, deployment of Microsoft Copilot, an AI Academy, and the start of an estate transformation. The College is also expanding local partnerships, aiming to grow its regional impact. Governors will play a vital role in overseeing delivery, monitoring key performance indicators, and championing the College.
Looking to the rest of a new governor’s term, priorities for the College include launching major capital projects, building international partnerships, and achieving national recognition in areas such as Construction. Governors will contribute to strategic decisions to drive development and support the College’s national profile. By 2027–28, Hull College aims to be a sector leader in AI, sustainability, and technical education. Governors will help shape the post-2028 vision, guide improvement, and ensure long-term financial resilience.

Becoming a Governor at Hull College is an opportunity to influence meaningful change and make a tangible difference in local lives. Governors help set the strategic direction of the College, ensure high standards of education and training, and support its financial sustainability. This is a chance to work alongside likeminded professionals, build networks across education and industry, while using your experience to support a vital community institution. It is a role where your insights matter, your contributions are valued, and your decisions shape the future of thousands of learners each year.

The College’s requirements

The Corporation Board at Hull College is seeking to appoint three new governors to support the College’s strategic growth, academic excellence, and governance capability. These vacancies include: an opening on the Higher Education Advisory Committee; a vacancy for the role of Chair of the Standards Committee; and a role as Vice-Chair of the Corporation. All roles require individuals who can act as a critical friend by providing robust challenge, strategic oversight, and constructive support to senior leaders while helping ensure accountability, compliance, and progress against the College’s objectives.

The successful applicant to the Higher Education Advisory Committee will bring significant knowledge of Higher Education regulation and governance, including the Office for Students (OfS) conditions of registration, QAA frameworks, and statutory guidance. With experience of governance or leadership in HE or FE, they will contribute a strong understanding of academic assurance, compliance, and risk. Their role as a critical friend will involve offering independent insight, questioning standards where appropriate, and supporting the continued delivery of high-quality, compliant HE provision.

The incoming Chair of the Standards Committee will be an educationalist, ideally from a FE background, with substantial experience in curriculum quality, student outcomes, and sector-wide benchmarks. They will be confident in scrutinising performance data, challenging achievement rates, and applying their knowledge of Ofsted’s Education Inspection Framework. This individual will be responsible for leading rigorous, evidence-based discussions and ensuring continuous improvement across teaching, learning, and progression. They will support the executive team while holding them accountable to high expectations for learner success.

The future Vice-Chair of the Corporation will be a senior leader with strong governance experience and a background in complex, high-level corporate or public sector settings. They will bring expertise in leadership resilience, talent management, and succession planning, and will Chair the Remuneration Committee. This role requires strategic thinking, a deep understanding of governance and accountability, and the ability to work collaboratively with the Chair, Board, and senior leaders to ensure effective leadership continuity and organisational stability.

New governors are supported through a structured induction to help them quickly understand their role, responsibilities, and the college’s strategic priorities. Before appointment, they receive a recruitment pack outlining the role and expectations. Once approved, they are welcomed with an appointment letter, key documents, and early meetings with the Chair and Director of Governance to explore board culture and key issues. An induction pack and mandatory training in areas like safeguarding, GDPR, and finance ensure a strong foundation.

To build college familiarity, governors tour facilities, meet staff and students, and observe meetings before active participation. A buddy system and specialist link roles (e.g. safeguarding or finance) deepen engagement. Throughout the first year, regular check-ins, ongoing development opportunities, and an appraisal support their growth.
These are vital roles for the next phase of Hull College’s journey; ideal for professionals who want to make a tangible impact on education, the community, and the region’s future skills landscape.

Time commitment and meeting schedule

On average, the DfE expect governors to commit up to two days per month to effectively contribute to their role, including meetings, any preparation, committee involvements and on-site visits.

Hull College estimates that governors typically volunteer around two days per month to fulfil their responsibilities. While expectations may vary depending on the individual’s committee involvement or role, we encourage all prospective candidates to discuss their availability and capacity during the application process and the College has already laid out its 2025/2026 meeting schedule.

The Corporation Board meets five times per academic year, with one additional strategic away day and one SAR validation day. Committees meet between three and five times annually. Meetings are usually scheduled for Tuesdays or Thursdays at 4pm. Corporation meetings are encouraged in person at Hull College (Wilberforce Drive, Hull, HU1 3DG), though hybrid arrangements via Microsoft Teams are available. Committee meetings are primarily remote.

Some in-person engagement is recommended to build relationships, gain a deeper understanding of the college environment, and contribute effectively to the College’s strategic aims. If you are ready to take the next step in your governance journey and want to play a meaningful role in shaping the future of Hull College and its wider community, we welcome your interest in these roles.

Establishment Information

• Unique Reference Number (URN): 130579
• Address: Wilberforce Drive, Hull, HU1 3DG
• Type of establishment: Further Education

What does the role include?

Governors work together as a board to provide strategic leadership, ensuring the College Corporation or company is legally compliant, financially sustainable, and delivers excellent value for public funds. FE College Corporations / companies operate as independent charitable institutions, with governors acting as charity trustees and the governing board ultimately accountable for overall performance. The principal regulator of FE and Sixth-Form College corporations is the Secretary of State for Education, and the Department for Education (DfE) works closely with the FE Commissioner and sector stakeholders to both regulate and support FE governance. Where needed, support is provided by the Commissioner’s team of advisers and National Leaders of Governance for FE, who offer peer-led mentoring. To read further about regulation, support and intervention please refer to the sixth-form College Corporations: governance guide, linked within the further reading on the GfS website. 

What are the benefits?

Volunteering on a College Corporation board is a meaningful way to shape learner’s lives and strengthen education in your community. You will play a vital role in setting strategic direction and holding executive leaders to account — ensuring the College delivers the best outcomes. This is a great opportunity to support your career development and give back to education.

Further information

You can also find out more public information about the College, along with useful resources, additional reading and interactive content about being a FE College Governor by clicking through to the GfS website.

OVERVIEW

Title: Volunteer Opportunity: Leadership Training Programs Department

Reports to: Director, Leadership Training Programs

Classification: Volunteer

ABOUT WOMEN’S WORLD BANKING 

About 1 billion women remain excluded from the formal financial system. Women’s World Banking researches, designs, and invests in financial solutions, institutions, and policy environments in emerging markets to create greater economic security and prosperity for women, their families, and their communities. 

The Women’s World Banking Institute is a hub for research, training, and capacity-building dedicated to advancing women’s financial inclusion and economic empowerment worldwide. Through research, learning opportunities, and convenings, we help equip financial service providers, policymakers, and partners with insights and tools to take evidence-based action. 

VOLUNTEERING WITH US 

We welcome volunteers who are interested in supporting our Leadership Training Programs. Volunteers may be invited to contribute in areas such as maintaining alumni engagement lists, helping with session planning, or providing general support to ongoing knowledge-sharing efforts. This is a flexible, short-term opportunity to gain exposure to the work of an international non-profit organization while contributing to initiatives that promote women’s financial inclusion and leadership development.

POSSIBLE VOLUNTEER ACTIVITIES 

Volunteers may be involved in one or more of the following types of activities, depending on their skills and interests: 

• Collecting and organizing information related to financial inclusion and leadership training. 
• Assisting with light research on leadership trends, case studies, or best practices. 
• Helping to organize and maintain internal knowledge resources. 
• Contributing ideas to strengthen participant engagement in training programs. 

HOW TO EXPRESS INTEREST 

Please share the following: 

• A short statement of interest describing why you’d like to volunteer with us and your general availability. 
• Your resume or brief overview of relevant background. 
• Contact information for one or two references. 

Applications will be reviewed on a rolling basis beginning September 15, 2025. 

Please note: This is an unpaid volunteer role and is not considered employment. Participation is entirely voluntary and does not create an employment relationship with Women’s World Banking. 

Timeframe: Flexible (any 3-month period)

We are seeking a detail-oriented and highly motivated Data Entry Agent to join our remote team. In this role, you will be responsible for accurately inputting, updating, and maintaining data in our systems and databases. This position requires strong organizational skills, a keen eye for detail, and the ability to work independently from a home office.

Key Responsibilities:

• Input, verify, and manage large volumes of data with speed and accuracy

• Update and maintain information in various databases and systems

• Review data for errors or inconsistencies and correct any identified issues

• Perform routine data audits and cleanups

• Maintain confidentiality and handle sensitive data with integrity

• Follow company procedures and guidelines for data management

• Communicate effectively with team members and supervisors

• Meet deadlines and productivity goals in a remote work environment

Requirements:

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus)

• Proven experience in data entry or a similar administrative role preferred

• Strong typing skills (typically 40–60 WPM or higher)

• Excellent attention to detail and accuracy

• Proficient with Microsoft Office (Word, Excel) and/or Google Workspace

• Comfortable using spreadsheets, online databases, and data entry software

• Reliable internet connection and a distraction-free home office setup

• Strong time management and self-motivation skills

• Ability to handle confidential information discreetly

Preferred Qualifications (Optional):

• Experience with CRM systems, data management tools, or cloud-based platforms

• Familiarity with remote communication tools like Zoom, Slack, or Microsoft Teams

• Prior work-from-home experience

• Bilingual or multilingual skills (if applicable)

Benefits:

• Flexible working hours

• Work from the comfort of your home

• Competitive pay

• Opportunities for growth and advancement

• Paid training (if applicable)

• Performance-based bonuses (if applicable)data

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Communications Volunteer for the Newcastle and Gateshead Group. As our Communications Volunteer you’ll make sure people know they have a local MS Society group to turn to.

In this role you’ll be able to develop your writing skills, and gain an experience of communicating across a range of digital channels. 

Time commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s

TREASURER (TRUSTEE)

Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:

• Can this be stopped?

• How do I (or my child) live this life?

Our charity exists to address both questions. We are the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss. We have a clear ambition – to save sight and to change lives.

We are now seeking a new Treasurer. This is an exciting point for us, and our new Treasurer will be central in enabling us to achieve our ambition.

We have a clear focus and vision, as well as a strong Board and senior leadership team, all of whom are ambitious for the potential impact we can make. We do not want this opportunity to pass us by and that’s what makes this such an important and exciting role for the right person.

As a trustee, you will have the opportunity to steer the course of our charity and our sector, shaping our strategies, and advocating for meaningful change. You will be help us be a driving force behind world leading research into sight loss prevention, and transformative initiatives that enhance the quality of life for countless individuals.

If you want to be part of something that will really make a difference, we’d love to hear from you.

“I extend a heartfelt invitation to those who share our commitment to making a profound difference in the lives of individuals affected by sight loss. Our journey towards a future where eye diseases are prevented and the challenges faced by the visually impaired are overcome requires the collective effort of dedicated individuals. We are seeking trustees who are not only passionate advocates for our cause but also possess the vision, expertise, and dedication to guide and govern our organisation. Your unique perspectives and skills will play a pivotal role in shaping and defining our impact for years to come.”

Dr Heather Giles, Chair

ABOUT US

Our single, unifying mission is to save sight and change lives.

It is a mission that reflects two urgent questions everyone faces when they receive a diagnosis of sight loss: ‘How do I stop this?’ and ‘How do I live my life?’

Answering these questions guides our strategy as we progress a five-year plan with solid and lofty aspirations.

Our principal role is as a grant-maker. We award grants to the scientific community that could lead to scientific breakthroughs and treatments to stop eye diseases from progressing. In the future, we believe research can prevent people from losing sight and reverse sight loss. We invest to advance treatments that will cure eye disease and protect and grow the community of world-class scientists, technologists, and data scientists who can deliver tomorrow’s breakthroughs.

We have funded innovations that directly impact people who are blind or partially sighted, from music classes for children to projects that take eye tests into at-risk communities. We invest in programmes, organisations and activities that deliver equity for and with blind and visually impaired people.

OUR FINANCES

The charity is in a strong position financially, with a high level of reserves that we intend to draw down over the coming years as we focus on investing in sustainable growth and increasing our impact. Compared to many charities, we have well diversified income streams, predictable costs, and are in the fortunate position to hold a sizable portfolio of investments. Our plans for the short and medium term are to invest in our income generation infrastructure, and to significantly increase the amounts of funding we can put to our charitable purpose.

ROLE DESCRIPTION

As the most senior leaders in our charity, trustees play a pivotal role in guiding our strategic direction, amplifying our impact, and ensuring the fulfilment of our mission to save sight and change lives. You will serve on the main board and will also chair our Finance, Audit, Risk & Resources (FARR) committee.

MAIN RESPONSIBILITIES

Strategic Leadership & Planning

- Provide leadership and strategic guidance to the charity, aligning efforts with the mission and values of the organisation.

- Collaborate with the board, executive team, and stakeholders to develop and implement long-term strategies that advance the charity’s impact and sustainability.

Governance

- Ensure effective governance, decision-making, and compliance with legal and ethical standards.

- Work closely with board members, fostering a culture of transparency, accountability, collaboration and open communication, harnessing different views and opinions.

Engagement

- Represent the charity at public events and networking opportunities to promote our mission and raise awareness about our cause.

Evaluation and Accountability

- Collaborate with the board to evaluate performance, ensuring alignment with the charity’s goals and objectives.

- Ensure the charity is accountable to donors and beneficiaries, that is financially robust and sustainable, and that is effective risk management in place.

Key Responsibilities of the Treasurer

- Chair the Finance, Audit, Risk & Resources Committee, ensuring effective scrutiny and oversight.

- Provide strategic financial leadership and ensure that appropriate financial controls and risk management frameworks are in place.

- Ensure compliance with statutory reporting and regulatory requirements in partnership with the executive.

- Act as a trusted advisor to the Chief Financial Officer and offer guidance to fellow trustees on financial matters.

PERSON SPECIFICATION

Specialist experience

We are particularly interested in candidates who have:

- A recognised financial qualification (e.g. ACA, ACCA, CIMA or equivalent)

- Experience of senior financial leadership – ideally as a CFO, COO, FD, or equivalent

- A sound understanding of finance, audit, and investment management

General attributes

Knowledge & experience

- An understanding of governance, and experience on a committee or board.

Skills & abilities

- Strategic thinking and the ability to contribute to long-term planning and vision to deliver impact.

- Exceptional interpersonal and communication skills, with the ability to engage diverse audiences.

- Entrepreneurial instincts and a healthy understanding of risk balanced with ambition using sound judgement.

Styles & behaviours

- High ethical standards and commitment to upholding the charity’s values, as well as a passion for advocating on behalf of individuals with, or at risk of, sight loss.

- Collaborative, highly inclusive, fostering trust and valuing difference perspectives.

- Solution-focused, with an ability to see the big picture and be pragmatic.

TERMS OF APPOINTMENT

Remuneration 

This role is not accompanied by any financial remuneration, although reasonable expenses may be claimed.

Time commitment

While the exact time commitment may vary based on the charity’s needs and priorities, we anticipate the following general expectations:

- A minimum of four Board meetings per year

- A minimum of four subcommittee meetings per year

- Preparation for meetings, review of materials, and other trustee engagement as appropriate.

- Annual strategy day with full Board and executive team.

- Meetings with members of the executive leadership team as appropriate.

- Representing the charity at high profile events, functions and public engagements to enhance its reputation and partnerships.

Location

At present Board meetings are held in central London. Subcommittee meetings are held remotely.

HOW TO APPLY

If you have questions about the role and would find it helpful to have an informal conversation, please contact us at our trustee recruitment inbox and we will be happy to arrange a call.

To make an application, please send your CV and a supporting statement (max two pages) to our trustee recruitment inbox outlining your motivation for applying and how you meet the attributes outlined in the personal specification.

We hope you will consider making an application. Together, we can achieve extraordinary things.

We are seeking a dedicated and customer-focused Customer Service Officer to join our team. In this role, you will be the first point of contact for customers, providing helpful information, answering questions, and resolving issues in a professional and timely manner.

Key Responsibilities:

• Handle customer inquiries via phone, email, chat, or in person.

• Provide accurate information regarding products, services, and policies.

• Resolve customer complaints or issues efficiently and professionally.

• Record customer interactions and maintain detailed records in the CRM system.

• Follow up with customers to ensure their issues are resolved to satisfaction.

• Escalate complex problems to the appropriate departments.

• Assist with order processing, billing, refunds, and exchanges as needed.

• Maintain a high level of product knowledge to provide accurate support.

• Meet individual and team performance targets, including response times and customer satisfaction scores.

Requirements:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in a customer service role.

• Excellent communication and interpersonal skills.

• Strong problem-solving and conflict-resolution abilities.

• Proficient in using computers and customer service software (e.g., CRM systems).

• Ability to work well under pressure and manage multiple tasks.

• Strong attention to detail and organizational skills.

• Patience and a positive, empathetic attitude toward customers.

Staffordshire Wildlife Trading Ltd is seeking a:

Non-Executive Director

We are looking for a Non-Executive Director to join our Trading Board at an exciting time of growth and ambition.

A fully owned, yet independent company of The Staffordshire Wildlife Trust, the trading company manages and oversees the development of commercial enterprises for the Trust. This currently includes a café at The Wolseley Centre, charity shops in Leek, Penkridge and Codsall and a retail shop in the Wolseley Centre.

Whilst no previous experience of acting as a director is necessary, we are keen to talk to applicants with senior experience or knowledge in the Commercial / Retail / Business sectors.

The role of our directors is varied and stimulating and covers both overseeing operational activity within the trading company and contributing to the forward strategic development of the trading organisation. You will be bringing your expertise, experience and passion to help lead the company into the next phase of its development.

Director Tenure: 4 year term – maximum 3 terms

Regularity: Normally 4 Board Meetings per year at 1.30 pm on a Monday

Location: The Wolseley Centre, Wolseley Bridge, Stafford, ST17 0WT 

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Staffordshire Wildlife Trust, the leading local charity in Staffordshire, is dedicated to the conservation of nature and connecting people with their local wildlife

By contributing to the success of the trading company you will be helping us to protect and enhance the wildlife and wild places of Staffordshire and promote understanding, enjoyment and involvement in the natural world

We are welcoming. One of the core values of Staffordshire Wildlife Trust is that we nurture a culture of equality, inclusivity and diversity.

We are welcoming to those underrepresented in our communities and we strive to listen, learn and share from each other.

Staffordshire Wildlife Trust is committed to keeping children and young people safe, you can see our policy by visiting our website.

Safeguarding and protecting our visitors, customers, members, staff and volunteers is the responsibility of every trustee, director, employee, and volunteer at Staffordshire Wildlife Trust and Staffordshire Trading Company.

For more information and to request an application pack visit our website.

Closing Date: 9am Monday 6th October 2025

Interviews:    First interviews TBC

We are seeking a highly organized and detail-oriented Administrative Assistant to support our team with a variety of administrative and clerical tasks. The ideal candidate will be efficient, resourceful, and capable of working both independently and collaboratively in a fast-paced environment.

Key Responsibilities:

• Answer and direct phone calls, emails, and other forms of correspondence.

• Organize and schedule appointments, meetings, and travel arrangements.

• Prepare and edit documents such as reports, memos, letters, and presentations.

• Maintain filing systems, both electronic and physical.

• Assist in the preparation of regularly scheduled reports.

• Order office supplies and maintain inventory.

• Provide general support to visitors and act as the first point of contact.

• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

• Perform data entry and manage database systems.

• Handle confidential information with discretion.

Qualifications:

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.

• Proven experience as an administrative assistant, office assistant, or similar role.

• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

• Strong written and verbal communication skills.

• Excellent time management skills and ability to multitask and prioritize work.

• Attention to detail and problem-solving skills.

• Ability to work independently with minimal supervision.

This is an exciting time to join the Foundation as we seek to influence the growth ambitions central to the government’s housing and communities agenda. We are a small but ambitious organisation, and have made significant positive impacts in communities, industry and among decisionmakers in the five years since our inception. Now, we have launched our new five-year strategy that sets out our ambitious vision for scaling our reach and impact. We are looking for a candidate with a shared commitment to enhancing quality of life, health and wellbeing through the creation of better places. 

You will benefit from taking a lead role in an increasingly influential organisation with a committed Board to carry forward innovative work that stretches from research to consultancy and advocacy. You will have a strong grasp of the built environment sector and a good network of key stakeholders, building on the good work of our previous chairs, Sadie Morgan OBE and Jonny Anstead of the developer TOWN. You will provide strategic leadership, and ideally be able to support us in our fundraising efforts. You will be vital to shaping our strategy, and raising our profile to drive forward our mission for change across the UK. If this opportunity excites you, then join us as we embark upon our next five years of making real impact.

The Chair: We are seeking an enthusiastic, strategic and committed Chair to lead our Board of trustees. The incoming chair will have an opportunity to revisit current governance arrangements and make decisions on such things as a ViceChair. The role will require approximately one day a month of time input. Alongside attending Board meetings every quarter, you will meet with the sub-committee and working group leads and from time-to-time and attend sub-committee meetings. You will also meet monthly with our Director to ensure a close working relationship. This position is unpaid. All reasonable expenses will be reimbursed.
The application deadline is Friday 12 September at 5 p.m.
You can find all the details and the application pack on our website: https://lnkd.in/dtcPu8DA 

A bit about this role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!
 

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You'll be

• help set up and/or man stalls at events
• help on collection days like supermarket collections events or street collections
• help at fundraising events such as quiz nights, cake sales and dances
• promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events. These events will be based in and around the Merseyside/Liverpool area.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

A bit about this role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!
 

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You'll be

• help set up and/or man stalls at events
• help on collection days like supermarket collections events or street collections
• help at fundraising events such as quiz nights, cake sales and dances
• promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events. The events are based around the Warrington area including, but not limited to, Winwick, Lymm, Newton-Le-Willows and at the Centre itself. 

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.