Volunteer roles

By undertaking this role you will be enabling the shop to open for trading and close up, supervise and lead other volunteers in undertaking tasks and duties that enable the smooth running of the shop, and support the management team in task management.

Do you want to make a real difference?

At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.

Here's why Oxfam is the perfect opportunity for you:

Be a Second-hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections – retail therapy with a purpose!

Increase Your Skills: If you have a particular interest, you can build on it to gain valuable retail experience to add to your CV, such as supervising a team, customer service, and teamwork.

Find Your Community: Meet like-minded people who share your passion for a fairer world.

Flexibility: We know life gets busy. That's why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.

Oxfam isn't just another charity shop. We're a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!

What happens next?

After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do in the shop. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

As a till volunteer, you'll be the friendly face of our shop, handling customer transactions with a smile. You'll provide top customer service, and help create a warm, welcoming atmosphere that keeps our customers coming back!

Do you want to make a real difference?

At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.

Here's why Oxfam is the perfect opportunity for you:

Be a Second-hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections – retail therapy with a purpose!

Increase Your Skills: If you have a particular interest, you can build on it to gain valuable retail experience to add to your CV, such as merchandising, customer service, and teamwork.

Find Your Community: Meet like-minded people who share your passion for a fairer world.

Flexibility: We know life gets busy. That's why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.

Oxfam isn't just another charity shop. We're a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!

What happens next?

After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do in the shop. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

Universal Maidens Association Cameroon (UNIMAC)

Universal Maidens Association Cameroon (UNIMAC) is an organization dedicated to empowering women and promoting social and environmental development within Cameroon. The association recognizes several pressing challenges faced by communities, particularly women and marginalized groups, and aims to address these issues through various initiatives.

In summary, UNIMAC is committed to addressing the intertwined social and environmental challenges in Cameroon by empowering women, fostering sustainable development, and advocating for policies that protect both human rights and the environment.

Board Member

Role Description Call for Board Members – Universal Maidens Association of Cameroon (UNIMAC) Are you passionate about empowering women, fostering community development, and making a meaningful impact in Cameroon? The Universal Maidens Association of Cameroon (UNIMAC) invites dedicated individuals who share our vision and mission to join our Board of Directors. Who We Are: UNIMAC is committed to promoting the rights, welfare, and development of women across Cameroon. Through advocacy, education, and community engagement, we strive to create a supportive environment where women can thrive and contribute to national progress. Who We Are Looking For: We are seeking proactive, committed, and visionary individuals who are willing to work closely with UNIMAC to achieve our goals. Potential board members should possess qualities such as integrity, leadership, and a strong sense of social responsibility. Experience in areas such as governance, community development, fundraising, or women’s rights is a plus. Responsibilities:

• Attend regular board meetings and actively participate in organizational decision-making.
• Support the development and implementation of strategic plans.
• Advocate for UNIMAC’s mission within your networks and the broader community.
• Assist in resource mobilization, including fundraising and partnership building.
• Ensure organizational compliance with legal and ethical standards.

Qualifications:

• Demonstrated commitment to women’s empowerment and community development.
• Ability to dedicate time and effort to organizational activities.
• Willingness to collaborate and uphold the organization’s values.

Minimum Hours per Week:

7-9 hours per week

Duration:

6+ months

Universal Maidens Association Cameroon (UNIMAC)

Universal Maidens Association Cameroon (UNIMAC) is an organization dedicated to empowering women and promoting social and environmental development within Cameroon. The association recognizes several pressing challenges faced by communities, particularly women and marginalized groups, and aims to address these issues through various initiatives.

In summary, UNIMAC is committed to addressing the intertwined social and environmental challenges in Cameroon by empowering women, fostering sustainable development, and advocating for policies that protect both human rights and the environment.

Fundraising & Grant Writing Specialist

�� Call for Volunteers: Fundraising & Grant Writing Specialist �� Are you passionate about driving impact through strategic fundraising? Do you have experience in securing grants, sponsorships, and donor contributions for social impact projects? UNIMAC is looking for a Fundraising & Grant Writing Specialist to help us expand our reach and empower more women and youth through education, advocacy, mentorship, and leadership development.

About UNIMAC: It is a purpose-driven nonprofit organization committed to empowering women and girls through education, advocacy, mentorship, leadership training, and personal development. Our programs provide life-changing opportunities, but we need dedicated fundraising experts to help us sustain and scale our impact.

What You’ll Do �� Grant Writing & Applications – Research, write, and submit compelling grant proposals to potential funders. �� Partnership Development – Identify and engage sponsors, donors, and corporate partners who align with our mission. �� Fundraising Campaigns – Plan and execute online and offline fundraising initiatives to support program sustainability. �� Donor Engagement – Develop strategies to maintain relationships with existing supporters and attract new donors. �� Impact Reporting – Assist in tracking and reporting fundraising outcomes to ensure transparency and effectiveness.

Who We're Looking For ✅ Experience in fundraising, grant writing, or sponsorship acquisition. ✅ Strong research and proposal-writing skills. ✅ Ability to create and execute strategic fundraising plans. ✅ Passion for social impact, women’s empowerment, and leadership development. ✅ Excellent communication and relationship-building skills.

Why Join Us? �� Work with a global team of changemakers across Cameroon and beyond. �� Gain hands-on experience in fundraising for a high-impact social nonprofit. �� Be part of a mission-driven organisation transforming lives through education, advocacy, training, and mentorship. �� Help scale life-changing programs for women and youth.

Minimum Hours per Week:

7-9 hours per week

Duration:

6+ months

Join Room to Heal as Chair to support the Board and Co-Directors, guiding governance, strategy, and transition while helping the organisation continue its mission of healing and community.

About Room to Heal

Room to Heal is a healing community for asylum seekers and refugees who have suffered torture and gross human rights violations. Our mission is to use the restorative power of community to help people heal from torture and organised violence and build meaningful lives.

What will you be doing?

Background

•  Room to Heal is entering a new chapter with the introduction of a Co-Director leadership model. The Chair will work alongside the Co-Directors and Board of Trustees to guide strategic decisions and ensure that governance continues to support the organisation’s mission of healing through community
• Room to Heal’s current Chair has provided valuable support to the organisation in recent years and will continue to be involved during the period of transition
• We therefore anticipate a collaborative handover process, with the incoming Chair working alongside the current post-holder to ensure continuity, stability and a confident transfer of responsibilities

Key Responsibilities

• Provide leadership to the Board, ensuring trustees uphold governance with integrity and accountability
• Chair Board meetings, guiding strategic conversations and supporting trustee oversight
• Guide long-term vision and strategy, balancing ambition with financial and operational sustainability
• Advise the Co-Directors on organisational planning, service evaluation, and staff development
• Oversee risk management, safeguarding, and financial controls to ensure safety and compliance
• Model the organisation’s values, fostering a culture of compassion, inclusion, and resilience

For full details please request the Candidate Pack from the Reach TrusteeWorks Team, at the email address provided.

What are we looking for?

We are seeking a Chair who can combine strong governance with compassion. We are looking for someone with:

• Experience in leadership, governance, or board-level roles
• Strong interpersonal and communication skills
• Strategic thinking, sound judgment, and an inclusive leadership style
• Empathy and a commitment to promoting wellbeing and resilience in vulnerable communities

Room to Heal was founded on principles of equality, respect, and justice, and these values continue to guide every aspect of our work. Our community includes people from many countries, languages, and faiths, and our strength lies in our diversity. We welcome applicants from all walks of life, valuing diverse perspectives that enrich our work. We are committed to offering equal opportunity for all, regardless of ethnicity, gender, age, sexual orientation, disability, or any other dimension of diversity.

What difference will you make?

Becoming Chair of Room to Heal means stepping into a role where leadership genuinely changes lives. This is an opportunity to guide a small, mission-driven charity through an important moment of transition and to help ensure that some of the most marginalised people in our society continue to receive the care, dignity and connection they deserve.

Your leadership will help Room to Heal remain resilient, focused and true to its values. Guiding two newly appointed Co-Directors and a dedicated board, you will help strengthen the organisation’s foundations and shape its future direction.

This is a rare opportunity to make a tangible difference at a time when strong, compassionate leadership matters most. If you are inspired by the idea of helping survivors of trauma rebuild their lives in community, we would love to hear from you. Join us in shaping the next chapter of Room to Heal.

Time commitment

The time commitment averages around one day per month.

Four Board meetings a year - usually hybrid, allowing trustees to join remotely or in person.

The Chair also sits on the finance subcommittee which meets online approximately every six weeks.

Join Room to Heal as a Trustee with financial expertise to support the Board in safeguarding the charity’s financial health, guiding strategy, and ensure its mission of healing and community continues to transform lives.

About Room to Heal

Room to Heal is a healing community for asylum seekers and refugees who have suffered torture and gross human rights violations. Our mission is to use the restorative power of community to help people heal from torture and organised violence and build meaningful lives.

What will you be doing?

Background

· Room to Heal is strengthening its financial resilience as it adapts to a more competitive funding environment. The charity’s finances are stable but closely managed, requiring careful cashflow oversight and strategic risk assessment

· The current Treasurer brings strong financial expertise, though the Board sees the benefit of an additional finance-skilled trustee to enhance collective confidence in decision-making

Key Responsibilities

• Support the board in interpreting financial reports and identifying trends or risks
• Advise on reserves, cashflow management, and funding diversification
• Contribute to financial planning and sustainability discussions
• Sit on the finance subcommittee and provide informed challenge and reassurance
• Act as a critical friend to staff on financial matters, without undertaking day-to-day delivery

What are we looking for?

We are seeking a Trustee with financial experience. We welcome candidates at different career stages - from senior finance professionals to those seeking their first board role.

• Strong financial literacy and confidence interpreting financial data
• Ability to assess financial risk and support sound decision-making
• Commitment to good governance and the mission of Room to Heal
• Collaborative approach with clear communication and analytical thinking

Room to Heal was founded on principles of equality, respect, and justice, and these values continue to guide every aspect of our work. Our community includes people from many countries, languages, and faiths, and our strength lies in our diversity. We welcome applicants from all walks of life, valuing diverse perspectives that enrich our work. We are committed to offering equal opportunity for all, regardless of ethnicity, gender, age, sexual orientation, disability, or any other dimension of diversity.

What difference will you make?

By joining Room to Heal as a Trustee, you will help secure the long-term sustainability of a life-changing service.

• Make a tangible difference - helping ensure the charity’s finances remain robust and resilient
• Shape strategy - contributing to decisions that directly affect survivors’ access to healing and justice
• Build your own experience - developing governance skills in a complex, purpose-driven environment
• Join a diverse and compassionate board - committed to integrity, inclusion, and impact

Your insights will help Room to Heal continue offering sanctuary and support to people rebuilding their lives after trauma.

Time commitment

The time commitment averages around 3-6 hours per month.

4 Board meetings a year - usually hybrid, allowing trustees to join remotely or in person.

Also attend the finance subcommittee - online approximately every six weeks.

We are seeking a Director and Chair of Trustees Designate to help shape the future direction of our organisation. We are looking for an individual with proven senior leadership experience - ideally, though not necessarily, within the third sector - who can bring strong strategic thinking, sound judgement, and a collaborative leadership style.

Exam Star – Southwark, London

We are looking for a volunteer tutor to support Shalom, a Year 11 student preparing for his GCSE Maths (Edexcel) and Science (AQA Chemistry and Physics) exams in summer 2026.

Shalom is polite, hardworking and keen to learn. He uses Sparx Maths and other revision materials but needs help building confidence and working through questions step by step.

Tutoring is one hour a week, on Sunday (any time) or Monday after 4:00 PM, via Zoom, Microsoft Teams or Google Meet.

Exam Star Learner, based in Southwark, provides affordable one-to-one tutoring to help children and young people aged 5 to 18 achieve their potential.

If you’re patient, encouraging and passionate about education, we’d love to hear from you. Join us today and help Shalom gain the skills and confidence he needs to succeed in Maths and Science.

At St John Ambulance, we are looking to develop our volunteering offer and become an even more integral part of our communities through delivering community first aid and education. 

We need people who have a passion for helping others, care about their communities and want to make a difference, supporting them to become safe and more resilient by sharing your first aid skills and knowledge. As a Community First Aider, you’ll deliver first aid to those in need through local events, as well as provide education to the public so that the ripple effect of First Aid grows.

Through supporting the growth of community partnerships, you will bring people along to our cause, growing our membership and fundraising base and spreading the message that First Aid Saves Lives. 

Through volunteering as a Community First Aider, you’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time. 

We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

Roles in Oswestry unit meet on a Tuesday evening

Closing date for these opportunities is: 15/12/2025

To apply for this opportunity please follow the link below:

Become an Independent Visitor to be matched one to one with a young person in care. You will meet once or twice a month to take them out to do fun activities together. This is an opportunity for our young people to develop a healthy relationship with a trusted adult, have fun and share their worries and feelings if they are ready to do so.

We'll provide full training, all your expenses and ongoing support from dedicated staff. 

This is an opportunity for you to build skills and knowledge within social care and test yourself with real life experience of a young person in care.

We're looking for enthusiastic, committed people to bring their experience, skills and positivity to the lives of young people who have been through tough times. We will be providing training on the following subjects.

Session 1 Introduction to IV and the Care system
Session 2 Trauma, Attachment and Growth
Session 3 Safeguarding
Session 4 Communications and Boundaries
Session 5 The Role Of The IV

Become an Independent Visitor to be matched one to one with a young person in care. You will meet once or twice a month to take them out to do fun activities together. This is an opportunity for our young people to develop a healthy relationship with a trusted adult, have fun and share their worries and feelings if they are ready to do so.

We'll provide full training, all your expenses and ongoing support from dedicated staff. 

This is an opportunity for you to build skills and knowledge within social care and test yourself with real life experience of a young person in care.

We're looking for enthusiastic, committed people to bring their experience, skills and positivity to the lives of young people who have been through tough times. We will be providing training on the following subjects.

Session 1 Introduction to IV and the Care system
Session 2 Trauma, Attachment and Growth
Session 3 Safeguarding
Session 4 Communications and Boundaries
Session 5 The Role Of The IV

Could you lead the local SSAFA services in your area? You don’t need a military background for this role, but you should be empathic to the needs of the armed forces community, have some experience of managing people and possess good I.T. skills. If this sounds like you, we’d love to hear from you.

What is a Branch Chair?

There are SSAFA branches throughout the UK and overseas. Many are further divided into local areas called divisions. Each branch has a Chair to oversee all aspects of the branch. Ultimately accountable to the Chair of the Board of Trustees, through the National Chairman your role is to ensure that the branch is running in line with SSAFA’s Royal Charter Rules, Regulations, and policies. Also, to ensure that clients and volunteers are safe, all services provided are appropriate and effective and that the branch is financially sound. You will be the public face of SSAFA in your branch area.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. More people than ever are contacting SSAFA for financial, practical and emotional support. To do this we need local branches and volunteers who can coordinate people, ensure the local population know about SSAFA and keep things running smoothly behind the scenes.

Our branches support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

When would you be needed and where would you be based?

This role is about leadership, coordination, and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role requires an ongoing time commitment, usually about 2-3 days per month. In addition, you would need to organise and attend regular meetings throughout the year.

What would you be doing?

• Providing leadership to the Branch and ensuring that all activities comply with SSAFA regulations both directly, and through the Branch Secretary, other Branch Officers, and Divisional Officers.
• Providing support and guidance to volunteers in office holder roles, and support with recruitment of volunteers into these positions to ensure the sustainability of the branch.
• Ensuring the financial integrity of the Branch, including the appointment of Treasurers and a local fundraising programme to meet branch running costs.
• Ensuring that all data is processed and held in accordance with SSAFA’s data management policies.
• Monitoring volunteer numbers against the demand for support and working with other volunteers, regional and central office staff to attract and recruit new volunteers as required.
• Ensuring that all volunteers are recruited, inducted, supported, and managed in line with SSAFA policies, such as the Volunteering Policy, Volunteer Code of Conduct, Data Protection Policy, and Safeguarding Policy.
• Building relationships with regional and central office staff, local voluntary organisations and, if applicable, SSAFA Service committees, local military establishments, prisons etc.
• Overseeing an appropriate programme of awareness raising so that potential clients, volunteers, and supporters know how to contact the branch.
• Providing timely reports and information to SSAFA’s Central Office
• Overseeing a programme of meetings including an AGM, branch meetings, committee meetings, training etc.
• Supporting any salaried branch staff and ensuring that their line management arrangements are working appropriately.
• Resolve any complaints that are suitable for local resolution in accordance with SSAFA’s Complaints Policy and procedures, referring upwards any that are not suitable for local resolution.

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers. 
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Local orientation as well as meet and greet sessions with key Central Office and regional teams.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Support from Regional and central staff and peer support from fellow Chairs in neighbouring branches.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
• Willingness and ability to lead and manage a team of volunteers.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to learn basic digital skills. Ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Willingness to use our on-line case management system (this is covered in the training course)
• Ability to understand and keep within the boundaries of the role for which training will be given.
• Reliability
• Practice confidentiality and data protection in line with SSAFA policies.
• Willingness and means to travel to meetings or events as required.
• Good written and spoken English.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Do you want to make a real difference?

At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.

Here's why Oxfam is the perfect opportunity for you:

Be a Second-hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections – retail therapy with a purpose!

Increase Your Skills: If you have a particular interest, you can build on it to gain valuable retail experience to add to your CV, such as merchandising, customer service, and teamwork.

Find Your Community: Meet like-minded people who share your passion for a fairer world.

Flexibility: We know life gets busy. That's why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.

Oxfam isn't just another charity shop. We're a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!

What happens next?

After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do help out. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

Could you lead the local SSAFA services in your area? You don’t need a military background for this role, but you should be empathic to the needs of the armed forces community, have some experience of managing people and possess good I.T. skills. If this sounds like you, we’d love to hear from you.

What is a Branch Chair?

There are SSAFA branches throughout the UK and overseas. Many are further divided into local areas called divisions. Each branch has a Chair to oversee all aspects of the branch. Ultimately accountable to the Chair of the Board of Trustees, through the National Chairman your role is to ensure that the branch is running in line with SSAFA’s Royal Charter Rules, Regulations, and policies. Also, to ensure that clients and volunteers are safe, all services provided are appropriate and effective and that the branch is financially sound. You will be the public face of SSAFA in your branch area.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. More people than ever are contacting SSAFA for financial, practical and emotional support. To do this we need local branches and volunteers who can coordinate people, ensure the local population know about SSAFA and keep things running smoothly behind the scenes.

Our branches support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

When would you be needed and where would you be based?

This role is about leadership, coordination, and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role requires an ongoing time commitment, usually about 2-3 days per month. In addition, you would need to organise and attend regular meetings throughout the year.

What would you be doing?

• Providing leadership to the Branch and ensuring that all activities comply with SSAFA regulations both directly, and through the Branch Secretary, other Branch Officers, and Divisional Officers.
• Providing support and guidance to volunteers in office holder roles, and support with recruitment of volunteers into these positions to ensure the sustainability of the branch.
• Ensuring the financial integrity of the Branch, including the appointment of Treasurers and a local fundraising programme to meet branch running costs.
• Ensuring that all data is processed and held in accordance with SSAFA’s data management policies.
• Monitoring volunteer numbers against the demand for support and working with other volunteers, regional and central office staff to attract and recruit new volunteers as required.
• Ensuring that all volunteers are recruited, inducted, supported, and managed in line with SSAFA policies, such as the Volunteering Policy, Volunteer Code of Conduct, Data Protection Policy, and Safeguarding Policy.
• Building relationships with regional and central office staff, local voluntary organisations and, if applicable, SSAFA Service committees, local military establishments, prisons etc.
• Overseeing an appropriate programme of awareness raising so that potential clients, volunteers, and supporters know how to contact the branch.
• Providing timely reports and information to SSAFA’s Central Office
• Overseeing a programme of meetings including an AGM, branch meetings, committee meetings, training etc.
• Supporting any salaried branch staff and ensuring that their line management arrangements are working appropriately.
• Resolve any complaints that are suitable for local resolution in accordance with SSAFA’s Complaints Policy and procedures, referring upwards any that are not suitable for local resolution.

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers. 
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Local orientation as well as meet and greet sessions with key Central Office and regional teams.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Support from Regional and central staff and peer support from fellow Chairs in neighbouring branches.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
• Willingness and ability to lead and manage a team of volunteers.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to learn basic digital skills. Ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Willingness to use our on-line case management system (this is covered in the training course)
• Ability to understand and keep within the boundaries of the role for which training will be given.
• Reliability
• Practice confidentiality and data protection in line with SSAFA policies.
• Willingness and means to travel to meetings or events as required.
• Good written and spoken English.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No