Advice, Information Volunteer Roles in North East
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for self-motivated and compassionate individuals to help deliver our Helpline service and make a difference to the lives of anyone affected by cancer.
The Helpline offers those with cancer a chance to share their feelings and experiences with someone who has empathy for what they are going through. Helpline Volunteers create a safe and welcoming environment, listen, and provide emotional support and signposting individuals onto further information.
No special qualifications are needed for this role, but access to a telephone in a comfortable quiet setting is essential.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Family Lives operate a free confidential helpline for anyone experiencing difficulties in their family or relationship.
Our volunteers take calls from parents and carers on a wide range of subjects, whether that might be issues around separation and divorce, isolation, depression, bullying and abuse, dealing with behavioural problems, etc. You can find out more about our services on our website.
We are a national service with home-based call takers county wide and we also have a call centre in Old Hatfield Hertfordshire. Once trained volunteers sign up for a weekly 4-hour shift comprising 3 hours ‘online’ followed by a debrief session with your supervisor which can lasts around half to one hour.
We recruit volunteers with a range of backgrounds and experiences though we ask that volunteers have experience of parenting or working with children and young people, are good listeners and have a willingness to learn. Being remote it will be very important that you have a PC/laptop, plug in headset with microphone, good Wi-Fi and a private place to work from home.
You need to be a UK resident.
Our training programme is excellent and will give you the opportunity to develop the skills needed to offer empathic support and guidance to callers whatever their circumstances; all shifts are overseen by a regular shift supervisor who provides ongoing remote support. We ask our volunteers to make a commitment of 1 year (with time off for holidays), obviously we understand that circumstances sometimes make that an impossibility but can be helpful to know at the outset that is the general expectation.
We have call taker training sessions that run over five sessions and is done remotely connecting you via a Microsoft Teams link.
You would need to be able to attend all five sessions from one of these remote training groups and be available on four occasions to listen into calls, this can be organised remotely.
Remote Call Taker Training Dates:
June Saturday training dates:
Module 1 – Saturday 8th June
Module 2 - Saturday 15th June
Module 3 – Saturday 22nd June
Module 4 – Saturday 29th June
Module 5 – Saturday 6th July
10am to 2pm
OR
June training dates:
Module 1 – Monday 10th June
Module 2 – Wednesday 12th June
Module 3 – Monday 17th June
Module 4 – Wednesday 19th June
Module 5 – Monday 24th June
10am to 2pm
Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Companion volunteers support anyone with a terminal or life limiting illness aged 18 or over and their family. Companion volunteers provide companionship, emotional and practical support and short carer respite.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for someone who knows the CSA / CMS system to either do some on-line advice sessions or to be on the board readily available to answer CSA questions. This is an on-line role so needs access to facebook and an email address will be provided
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are increasing our councillors that we have for our main group and sub groups and we now need someone to supervise them. You need to be trained in this.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for someone to replace our current housing advice role as she is having to take time off. If you have expertese in this area please apply!
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for trained or experienced Mckenzie friends to offer some scottish family law legal advice on our groups. We have a few volunteers already but they dont know scottish law.
We are looking for someone training / trained / or have experience in family courts for Scotland
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Harrow Food Bank is part of the Trussell Trust - a network of over 1300 food bank centres in the UK. Between April 2022 and March 2023, food banks provided almost 3 million food supplies to people in crisis.
Harrow Food Bank requires two Trustees to support the Chair and current members who can support the existing Trustees:
Administrator / Secretary: to lead on all the administrative duties of the food bank and Trustee Board, ensure all meetings are conducted within the legal requirements and a record of all meetings maintained. Key roles & responsibilities:
1. Arrange and communicate dates for all Trustee Meetings, circulating papers in advance
2. Follow up on the agreed actions from meetings and keep an accurate ‘action log’
3. Ensure all stakeholders are informed of the AGM and that the AGM report is submitted to all relevant bodies
Treasurer: to lead on the financial affairs of the foodbank and to ensure that they are conducted within the required legal accounting and good practice conventions. Key roles & responsibilities:
1. Ensure that the Food Bank has proper systems for budgeting, financial controls, insurance and reporting
2. Produce and present regular finance reports for the Trustees Board Meetings
3. Maintain accurate financial records as report in a timely manner to all relevant bodies
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you passionate about making a meaningful difference in your community? Do you have expertise in finance and a desire to contribute to a cause that positively impacts lives? If so, we invite you to join our team as a Finance Trustee for our esteemed charity which is going through a period of renewal! We are developing a series of social enmterprise hubs across the country.
At Toc H, we are dedicated to serving local people through our social enterprise hubs across the country. Our organisation has been serving the community for over 100 years, providing essential services and support to those in need.
Role Description: As a Finance Trustee, you will play a crucial role in ensuring the financial integrity and sustainability of our charity. Your responsibilities will include:
- Overseeing the financial management and reporting processes.
- Reviewing and approving budgets, financial statements, and financial policies.
- Providing strategic guidance on financial planning, and risk assessment.
- Collaborating with the finance team and fellow trustees to ensure compliance with legal and regulatory requirements.
- Representing the charity at finance-related meetings and events.
Qualifications:
- Strong background in finance, accounting, or related field.
- Previous experience serving on a board of trustees or similar governance role preferred.
- Knowledge of nonprofit financial management practices and regulations.
- Excellent analytical and problem-solving skills.
- Commitment to the mission and values of the charity.
- Ability to work collaboratively with diverse stakeholders.
Why Join Us:
- Make a meaningful impact: Your expertise will directly contribute to advancing our mission and helping those in need.
- Professional development: Gain valuable experience and expand your skill set in nonprofit governance and finance.
- Networking opportunities: Connect with fellow trustees, staff members, and community partners who share your passion for making a difference.
- Fulfillment: Experience the satisfaction of knowing that your contributions are making a positive difference in the lives of others.
Join us in our commitment to creating positive change and building a brighter future for our community.
If you are interested in this voluntary position please contact our CEO Paul Hackwood
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you love to support and empower people? We are looking for compassionate champions to join our volunteer mentoring programme. Help mentees build confidence, get established in community and develop independence. The Build mentoring programme supports survivors of modern slavery. A volunteer mentor is paired with a co mentor meeting fortnightly in the community with a mentee; being a friendly support, setting goals, exploring opportunities and life skills. All volunteer mentors are supported and accountable to the Build Coordinators. This role is voluntary and unpaid (costs incurred for refreshments related to the mentor role will be reimbursed).
The Role
- To create a safe, compassionate, and healthy mentoring relationship
- Provide the mentee with tools and techniques to navigate a pathway to achieve things that are important to them
- Provide practical support to the mentee where appropriate (eg signposting)
- Support a mentee to identify and establish goals and life skills that are important to them
- Liaise with the mentee and fellow mentor to arrange safe and suitable meeting places including date and time
- Debrief with your co-mentor after each meeting and provide a brief written record of the discussion for the Mentoring Coordinator
- Work with your co-mentor to model ‘healthy community’
- Manage the trio’s refreshment expenses for reimbursement
Skills you need
- Compassion, empathy and active listening skills
- Ability to be able to help people feel at ease and build confidence
- To help people draw out personal goals and things that are important to them
- Have a passion and desire for wanting to transform and support the lives of people
- Be sensitive to someone who has experienced trauma
- Ability to keep confidence and professional boundaries
- Reliability and good time keeping
- Commitment to safeguarding and a willingness to raise concerns where necessary
- Experience of supporting others navigate and integrate into community
- Access to car/public transport and flexibility around location
What you will get from us
- Online or face to face training prior to working with mentees:
- Volunteer Induction and specialised programme training
- e-learning courses relating to Safeguarding, Data Protection and Equality & Diversity, IT and Data Induction
- Ongoing support sessions from the Build team
- Ongoing training with an emphasis on trauma informed practice Commitment
- 12-month commitment period
- Meet with mentee and co-mentor fortnightly for 1-2 hours
- Commitment to write up debriefs and any relevant actions between meetups
- To able to complete all required training
- To be able to attend a minimum of 4 training sessions per year
All roles within the mentoring programme need:
- Mandatory checks including DBS
- Two satisfactory references
- Completion of induction training
- An informal interview and introductory period
- Have a passion and desire for wanting to help and support people
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The LGBTQ+ Telephone Group is a chance for blind and partially sighted people who identify as being a part of the LGBTQ+ community to come together for mutual friendship and support. The facilitator is a pivotal role within the group ensuring the group runs smoothly and that everybody has a chance to contribute to the group conversation as well as ensuring everybody’s welfare and flagging up any potential safeguarding concerns. You should either be a part of the LGBTQ+ community or be a strong ally who is committed to helping provide a safe space for participants to come together to share their experiences. You will be: Helping to ensure that participants feel comfortable and facilitate discussion. Helping group participants to feel safe to be in the group and to enable them to join in the group discussion each month. Looking after participant welfare within the group and flagging any welfare or safeguarding concerns to Talk and Support for follow up.
Who this opportunity will suit -
Minimum age
- You must be at least 18 years old to apply
What skills and experience are needed?
- Approachable & empathetic nature
- Comfortable talking over the telephone
- Good verbal communication skills
- Ability to treat information confidentially
- You will need to be a member of the LGBTQ+ community or be an ally of the community and committed to ensuring participant safety in the group.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you a good listener? Are you able to manage group conversations and ensure people feel comfortable together and that groups run smoothly? We need you to facilitate our Talk and Support weekly telephone groups that offer blind and partially sighted people the opportunity to socialise with others when the regular group facilitator is unavailable.
This is a telephone-based role that you can do from home. You will need access to a landline and/or mobile phone We ask you to commit to covering up to 3 groups per week, although this will vary on a week by week basis. Each group you cover will last for one hour.
*Listening to group conversations, ensuring they flow and are appropriate. Making appropriate contributions. Creating friendly & welcoming atmosphere. Being link between the group & Talk & Support team. Reporting safeguarding concerns.
*Effective listening skills; Good verbal communication skills; Work with wide range of people.
*Understanding Sight Loss Pack; Expenses; Supervision and help from your Manager; Training as appropriate.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Our roaming tech volunteers provide one-to-one support to people with sight loss, visiting them in their own homes to help them get the most out of technology. They may help customers set up a new device, learn new features or trouble shoot tech problems. Roaming tech volunteers support people local to them.
*Identify and resolve computer problems; Install hardware, software and upgrades; New technology training; Support people with IT development.
*Helping blind and partially sighted people to use tech in their own home.
*Helping people remotely.
*Use our online system to manage requests for technology help and update progress to resolve problem.
*Customer focused approach; empowering attitude; Good communication skills; Natural tech user; Problem solving skills.
*Understanding Sight Loss Pack; Induction; Expenses; Support from Volunteers and Staff.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Our roaming tech volunteers provide one-to-one support to people with sight loss, visiting them in their own homes to help them get the most out of technology. They may help customers set up a new device, learn new features or trouble shoot tech problems. Roaming tech volunteers support people local to them. If you live in the South East we would love to hear from you, particularly if you live in Hampshire or the BN postcode area.
- Good communication skills
- Customer focused approach
- Natural tech user
- Problem solving skills;empowering attitude
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Home visits and venues across your local area. Access to telephone and email is required.
- This role requires an enhanced criminal record check and 2 references.