Advice information volunteer roles

We are looking for trained or experienced Mckenzie friends to offer some scottish family law legal advice on our groups. We have a few volunteers already but they dont know scottish law.

We are looking for someone training / trained / or have experience in family courts for Scotland

Volunteer Receptionist Crawley, Haywards Heath, Horsham, Burgess Hill, East Grinstead, Shoreham

A bit about the role

Supporting the Advice Supervisor, giving a warm and friendly greet to visitors to our services, identify what help is needed, direct people to information and self-help resources, book appointments and take enquiries.

What happens at Citizens Advice West Sussex

Our ambition is to reduce health and social inequalities by empowering people through information, advice and advocacy. We help people with all sorts of problems, from employment rights to food vouchers.
We listen and take people through their options so they make informed choices and support them to get the help they need. We advocate for residents, giving them a voice to bring changes to policy, so no one has to face their problems alone.

What will I do

 Welcome clients and other visitors to our services  Identify what help is needed and if there are emergencies  Directing leaflets, self- help materials and support clients to use our website pages  Setting up new clients on our database and record client information, book client appointments  Help the Supervisor with office tasks What skills do I need  Be friendly and approachable  Be open-minded and non-judgemental  Be confident to work independently  Have good IT skills ( Microsoft, database )

Where will I be

We have a number of vacancies on different days at our locations across Crawley, Haywards Heath, East Grinstead, Horsham, Shoreham and Worthing.

As well as at out growing community outreaches in each of those Districts and Boroughs.

If you are interested in this role, please apply and we can talk with you.

What Training will be given?

Full and ongoing training is provided by our Training team and first class training portals. We will work with you to identify what your needs are.
Training can include customer service skills and how to use our database.

Valuing Inclusion

We pride ourselves on having a diverse workforce with volunteers from a range of backgrounds and encourage. We welcome volunteers from all backgrounds, including Black Asian Minority Ethnic (BAME) volunteers, disabled volunteers, volunteers with physical and mental health conditions, Lesbian, Gay and Bisexual, Trans and Non-binary volunteers, to join our service.

Other Information

We need reception help across a number of our offices, we are also building our community volunteer led teams at locations such as Libraries and Community Centres.

Reasonable travel expenses are paid.

EGFR Positive UK (EGFR+UK) is a patient-driven charity committed to providing information and support for EGFR+ non-small cell lung cancer (EGFR+ NSCLC) patients and their families.

We deliver innovative national projects and work with stakeholders to raise awareness of mutation driven non-smoking lung cancer, support patients and their loved ones and advocate for consistent, high-quality treatment across the UK.

Our vision is that by supporting our members and driving research and advocacy we will raise awareness of EGFR+NSCLC and end the stigma associated with lung cancer. Anyone with lungs can get lung cancer – young or old, smoker or never-smoker.

Overview of the role

The fundamental purpose of EGFR+UK is to offer support to patients, their families and carers. The Chair will ensure that all the Charity’s activities uphold and enhance this aspiration.

The Chair will lead the board in its responsibility for managing the business affairs of EGFR+UK in setting policy, monitoring performance, exercising financial control and managing risk.

The Chair also takes the lead in promoting the Charity to the wider world and ensures that it influences decisions made in relation to the research, diagnosis and treatment of EGFR+ NSCLC in the UK.

Whilst setting the tone for the culture of the board, the role of the Chair is to nudge the board forward on difficult, complex decisions. The Chair must enable the wisdom in the room to be heard –while synthesising views and outlining the direction of travel. They will bring a high degree of emotional intelligence, diplomacy, and soft power. They must also possess sound judgement, courage, resilience and act as wise counsel. Keeping an ear to the ground and using the time between meetings to influence, nudge or cajole.

What Type of Person Should You Be?

We’re looking for someone who brings:

• Proven experience chairing boards, committees or senior leadership teams

• Strong strategic thinking, able to set direction and “see the bigger picture”

• Sound judgement, courage, resilience and the ability to work through complex decisions

• Emotional intelligence and excellent facilitation skills, enabling all voices to be heard

• Clear, confident communication, with the ability to influence and build consensus

• Curiosity and interest in EGFR+ NSCLC, and a commitment to reducing stigma

• A proactive, outcome-focused approach, with a track record of getting things done

How to Apply

If you’re motivated by impactful advocacy work and want to help shape the future for EGFR+ patients and families, we encourage you to apply.

Please read and complete the recruitment pack and equal opportunities form (PDF or Word version) and return it to us by Friday 28 November 2025.

Interviews will be held week commencing 8th December 2025.

We are looking for someone to replace our current housing advice role as she is having to take time off. If you have expertese in this area please apply!

Role Title: Advice and Information & Signposting Volunteer 

Weekly Hours: Minimum 4 hours per week

Expenses: Expenses are compensated where applicable such as travel 

Commitment: At least 6 months 

Responsible to: The Service Navigation Lead

Project overview: 

The Information, Advice & Guidance (A&G) Service sits within our Mental Health Support Services (MHSS) team. It provides residents with accurate information, advice and signposting, helping people to find the right support, at the right time, while ensuring safe and consistent service delivery. 

This is a non-crisis service. Volunteers are not expected to provide counselling, befriending, or personal opinions. Instead, volunteers help callers by listening empathically, providing factual information from approved sources, and signposting to the most appropriate services under the guidance and supervision of the Referral & Access Lead (RAL). 

Mind in Kingston is a local charity supporting people with mental health issues and campaigning to raise awareness of mental health in Kingston and surrounding areas. We are affiliated with National Mind but operate independently across the Borough of Kingston upon Thames. 

Volunteers play a vital role in ensuring the accessibility and effectiveness of this service. We welcome volunteers from all walks of life — whether or not you have lived experience of mental health issues. You will receive structured training, ongoing supervision, and be part of a supportive and inclusive team that values your time and contribution. 

Main purpose of the role: 

• To provide confidential, accurate, and consistent information and signposting to people contacting Mind in Kingston’s A&G service by phone, email, or web enquiry. 

• To offer empathic listening and practical information within defined role boundaries. 

• To help individuals access the right service or source of support, internally within Mind in Kingston or externally through local and national organisations. 

• To ensure all enquiries are recorded accurately using the web-based enquiry form and handled in line with data protection and safeguarding policies. 

• To escalate all risk or safeguarding concerns immediately to the Referral & Access Lead. 

Tasks will include: 

• Answering incoming telephone calls, emails, and online enquiries during allocated shifts. 

• Providing information and signposting based on verified sources such as Mind in Kingston’s signposting directory and local service guides. 

• Logging all enquiries accurately using the online enquiry form. 

• Conducting call backs as directed by the Referral & Access Lead. 

• Escalating any safeguarding, crisis, or risk concerns immediately following Mind in Kingston’s escalation protocols. 

• Researching and maintaining up-to-date knowledge of local and national services. 

• Participating in regular supervision, debriefs, and team meetings. 

• Maintaining confidentiality, professionalism, and clear boundaries at all times. 

Boundaries and Role Parameters 

To ensure safe and high-quality service delivery, volunteers must: 

• Not provide counselling, therapy, or befriending. 

• Not give personal opinions or advice — all responses should be factual and guided by verified resources. 

• Not manage crisis situations independently any indication of risk or crisis must be escalated to the Referral & Access Lead immediately. 

• Work only within designated service hours and communication channels. 

• Follow data protection and confidentiality policies at all times. 

This ensures volunteers are supported and protected, and that all service users receive safe, accurate, and appropriate information. 

What you will receive in return: 

• Training in skills that will include mental health awareness and boundaries. 

• Training in adult safeguarding and local procedures. 

• Training for any other skills as identified by yourself and your supervisor. 

• Regular check-in with your supervisor, reflective supervision, and managerial support. 

• An opportunity to learn new skills and develop existing ones while being a part of a supportive team at Mind in Kingston. 

• Reimbursement of reasonable expenses. 

• Professional references upon completion. 

What we expect from you: 

• Commitment to a minimum of 6 months volunteering. 

• Completion of all required training prior to taking calls or enquiries. 

• Adherence to Mind in Kingston’s policies, including: 

• Confidentiality and data protection 

• Safeguarding 

• Health and safety 

• Equal opportunities 

• A calm, empathetic, and non-judgemental approach to all service users. 

• The ability to communicate clearly and sensitively with people who may be experiencing distress. 

• Willingness to engage with supervision and feedback. 

• Safe handling and return of any equipment issued. 

• If volunteering from home, ensuring you have a confidential and private space from which to work. 

Application Process: 

• Two references (one from a professional contact) are required. 

• An enhanced DBS check is necessary. 

• An Interview

• Completion of mandatory Onboarding, Induction and training process

We ask volunteers for two references, one of which must come from a professional connection such as a current or previous employer or a tutor. You will also need to undergo an enhanced DBS (Disclosure and Barring Service) check, as you will be working with vulnerable adults.

As a CHSS Community Connector you can support CHSS any time or anywhere, giving as much or as little time to the tasks as you wish. As long as you have access to a smartphone, tablet or computer you can get involved to ensure No Life is Half Lived.

Where you will be based

Home

Why we want you

Everyone has the right to live life to the full. After a diagnosis of a chest or heart condition, stroke, or Long Covid, many people experience fear and isolation, and struggle with the impact on their lives. The care and support we deliver every day ensures everyone can live the life they want to. Across Scotland, we provide vital advice, information, and support through our No Life Half Lived strategy.

You’ll support us by carrying out smalls tasks online or in your community which will make a massive difference to people living with our conditions.

What you will be doing

• Liking and sharing posts on social media to help us spread our work
• Completing online surveys
• Signing campaigns or petitions

The skills you need

• Able to share posts on social media channels
• Access to a computer, tablet or smartphone

What's in it for you

• A flexible opportunity to volunteer around your busy life
• Make a real difference to people with our conditions
• Improve your own health and wellbeing
• Use, learn and develop new skills

We are looking for someone who knows the CSA / CMS system to either do some on-line advice sessions or to be on the board readily available to answer CSA questions. This is an on-line role so needs access to facebook and an email address will be provided

Single Parents Support and Advice Services is a Charitable Incorporated Company with over 35000 members UK wide. 

Our charity founder and director, Nicola Booth, took the initiative to set up SPSAS in 2012, with the purpose to reduce isolation, loneliness, and to promote equal and fair treatment amongst Single Parents and their Children. We also aim to help, advise and support single / lone parents by giving them access to support and services that they normally would not be able to access for varied reasons. We try to eliminate the stigma attached to being a single parent in society, within all ethnicities across the UK. 

Our charity runs solely on donations and all members of our charity, including the director are currently working on a non-paid voluntary basis. Despite these hurdles, we feel we have made a positive impact with our services. 

We are looking for a solicitor or barrister to occasionally supervise our legal student advisors currentlystudying LPC/BPC. The role is based remotely

Key Responsibilities:

Your duties will include, but are not limited to, will include the supervision of students carrying out legal work, including some legal advice activity, 

Essential

·Be a qualified solicitor/barrister with experience of family law and various other laws;

·Have a valid practice certificate 

·Commitat least 1 day a week for a minimum 3-month period

·Have an enthusiasm for working with students;

·Have proven networking and public speaking skills;

·Be dedicated to providing a stimulating learning environment for students;

·Have a demonstrable commitment to pro bono, ideally through pro bono work or volunteering;

·Have an understanding of and commitment to the roles of both clinics and pro bono in the provision of legal services;

·Have excellent organisational and management skills;

·Have excellent verbal and written skills and ability to convey complex information in an accessible way;

·Be able to work under pressure and meet deadlines ;

·Be able to prioritise tasks;

·Be able to work as part of a team;

·Be able to use computer and information technology;

·Demonstrate enthusiasm, initiative and motivation

We hope we have caught your interest and very much appreciate it if you would agree to become a volunteer for SPSAS.

We are looking for benefits advisors to join our Entitlements support page to support members with current claims, new claims, what they maybe entitled to in their circumstances.

This is all online and hours are flexable around your current committments. 

Are you looking for a way to give back to your community? We are seeking organised, compassionate individuals to be the welcoming heart of our Hub. If you have a friendly smile, are well orgabnised and are looking for a reception based role, this could be for you.

BACKGROUND:

• The Cardinal Hume Centre works to prevent and tackle youth and family homelessness, we: 
• Provide a home to 39 young people
• Offer support to local children and families at risk
• Help families keep or find a stable home and manage their money
• Mentor people to find work or training
• Help people secure their legal right to remain in the UK and access homes, work and benefits.

Last year we helped over 1200 people including nearly 600 families and 230 children and young people.  Our aim is to tackle homelessness, poor housing and poverty at a young age and break its cycle into later life.  We want to see the value in each individual and nurture potential, helping young people and families to thrive.

The Centre prides itself on its welcome and person-centred approach. It recognises each individual is different, often with complex needs and so our response must be multi-layered. We therefore have six principal services: residential services for homeless young people; family support; housing and welfare rights advice; employment support; learning; and immigration advice and advocacy. 

OUR PEOPLE - We believe each person matters: 

Our clients guide everything we do. We’re here to help children, families and young people experiencing or at risk of homelessness, or clients who have urgent needs that can be met at the Centre and not elsewhere. 

We seek to develop trusting relationships with our clients. We rely on them to help us improve and develop our services, so we include them wherever possible in our work. 

Our staff and volunteers: 
Our staff and volunteers are diverse in their backgrounds, and their skills and experience. Many have lived experience of the challenges our clients face. We are proud of our warm welcome and our team’s commitment to support people facing disadvantage to escape the cycle of poverty and homelessness. 

The HUB on Medway Street is the main entrance for clients who wish to access the services on offer.  Staff in the Hub can provide level 1 advice on housing and welfare rights and for more complex cases, can refer clients to one of our other services, such as housing, welfare rights, immigration, employment and learning, and family services. 

Summary of Role.

You will be supporting a team that is helping people from the local community, who are vulnerable and facing disadvantage, including; homeless young people, people living in insecure accommodation or at risk of losing their housing, low-income families with young children, unemployed people, refugees and migrants. (further details below)

Your presence supports the smooth running of the Centre and increases the team’s capacity to see and help more people.

This role is in the heart of the organisation where you will meet people of all backgrounds and learn how a community organisation responds to local need.

What will you be doing?

• Answering the intercom and buzzing clients in when they arrive
• Welcoming clients to the Centre, signing them in and out of the building calling the staff member to tell them that their client has arrived
• Registering new clients and booking an appointment with the Assessment team
• Assisting with the collection and distribution of client mail
• Administrative support to services, such as, photocopying or scanning documents for service teams and emailing them to relevant staff member
• Printing off and posting out letters to clients
• Possibility of assisting with benefit claims/forms

Other tasks that can be undertaken during quieter periods:

• Assisting clients and staff with phone calls if volunteer speaks a needed language

What are we looking for?

• You will be a confident and patient person with a professional and friendly manner and able to remain calm under pressure
• Some experience of customer service or dealing with a diverse range of people desirable
• Good listening skills
• An ability to communicate well and with confidence when handling enquiries
• Some IT skills useful
• A non-judgemental attitude towards people’s problems in their lives

What is the time commitment?

We are seeking someone for one day a week on a Thursday or Friday from 9.30am to 3pm, with an hour lunch break at 1pm. We are looking for a commitment of 6 months, which sounds like a long time, but there’s lots to learn and volunteers find this goes very quickly! 

How will you be supported?

You will be supported by the Advice and Assessment team  

You will be offered regular supervision and a staff member will be present in the Hub whilst you are on duty

You will be reimbursed for reasonable and agreed ‘out of pocket’ expenses such as travel and contribution to lunch up to £6.

Recruitment Procedure

Apply> Informal interview> Reference and DBS checks> Trial period

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum of 2 court days per month attendance requiured. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.