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Action on Hearing Loss Cymru/ JobSense Project
Multiple Locations
Page 16 of 24
Job description

4-6 people needed in early January


We offer a telephone bereavement service to all relatives and friends; this is not a counselling service but a support to people who are experiencing normal grief.  All bereaved relatives and friends receive a condolence letter 6-8 weeks following the death.  This informs the relative about the grieving process, introduces the bereavement service to the relative and informs them they can contact the bereavement counsellor at any time. It also explains that they will be offered a support phone call in about 12 weeks’ time.

Within 3 months of the death the relative will receive a support phone call from one of the bereavement support volunteers. Thereafter they will be offered support phone calls every 3 months, in this way the relative will be offered 4 phone calls in the first year of death. This service is provided by a team of volunteers who are trained and supported by the counselling team.

The Bereavement Telephone Support Service is different to the bereavement counselling service which is offered at GBCH. The counselling service is provided by a trained and professionally qualified counsellor to relatives and friends of patients who died under the care of the hospice. This service is for relatives and friends who we feel may experience or are experiencing complicated grief reactions. The bereavement telephone support volunteers are not offering counselling, they offer support to relatives and friends experiencing normal grief.

Times commitment:

Main roles and responsibilities

Once volunteers have completed the hospice-run training programme and have successfully completed the interview process volunteers will:

  • Provide telephone support, from the hospice premises, to bereaved relatives and friends 
  • Keep notes of calls made and submit them in a secure manner
  • Inform their line manager of any difficulties experienced during a call
  • Signpost friends and relatives to additional support services
  • Maintain confidentiality and professional and personal boundaries
  • Actively participate in monthly supervision

Useful skills and experience

  • Good verbal communication skills, including strong listening skills
  • Attention to detail
  • Calm and patient, particularly in stressful situations
  • Good telephone manner
  • Ability to maintain confidentiality
  • An interest and an understanding of Hospices and the services they offer

Benefits of the volunteer role

  • Support and training provided
  • Experience of providing support to people
  • Enhance your interpersonal skills
  • Support your local community
  • Participation in Hospice Induction which includes Health & Safety, Moving & Handling and Fire training
  • Reasonable travel expenses to and from the hospice will be reimbursed 

Other requirements

  • An enhanced Disclosure and Barring application for Vulnerable Adults is required for this role
Additional documents
Application form (.docx)
Posted on: 31 December 2019
Closing date: 30 March 2020
Tags: Advice, Information,Social Work
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