Advice Information Volunteer Roles
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What is the purpose of this role?
The Information & Advice (ISA) Service aims to provide advice on a range of subjects relevant to the needs of older people and to those who are caring for older friends, partners, and relatives. The service operates through the City and County of Nottinghamshire. Currently the advice we offer is provided over the telephone, face-to-face office appointments and home visits.
The role of the Volunteer Benefits Advisor is to complete a Welfare Benefits Check with clients and provide advice on potential benefits entitlements, and supporting older clients with long-term health conditions or disabilities to complete applications forms which could include new claims, upgrade, or renew claims for the following: Attendance Allowance, Personal Independence Payment, Disability Living Allowance, Carers Allowance, Blue Badge, Council Tax Support and Housing Benefit.
What impact does the role have?
This role provides vital support in helping ensure that people in later life are able to meet the extra costs involved in living with a long-term health condition or disability by claiming the benefits they are entitled to.
What activities might you be involved in?
- Providing Welfare Benefits Checks and Welfare Benefits advice, within the boundaries laid out by the Service Coordinator, by telephone or face to face office or home visits.
- Identifying signposting opportunities to further support service user.
- Assisting the Coordinator in meeting targets of the Service e.g. providing extra information about service users’ needs for case studies, funding monitoring etc.
- Attending workshops, training, or events relevant to your role.
- Recording accurate case notes on our secure electronic database – this can be from our office or from a home computer with an Internet connection.
- Using an online benefits calculator tool to complete welfare benefits checks
- Volunteering in line with the Charity’s policies and procedures and adhering to the Volunteer Code of Conduct
What are we looking for?
Essential
· A genuine interest in the wellbeing of older people and a calm, sensitive approach to providing advice to older people, their family, and carers.
· Ability to think holistically to best meet clients’ needs and referring for follow up by the Volunteer Coordinator.
· Ability to treat customers with sensitivity and confidentiality.
- Previous experience of providing advice about benefit options.
· IT literacy and a willingness to input own client case notes on to the Charity’s database, together with recording of the appropriate individual client consents.
· Ability to work to deadlines.
· Willing to attend one to one’s support sessions, benefits training and volunteer meetings.
· Willing to volunteer within the guidelines of Age UK Notts’ Volunteering policy and adhere to the Volunteer Code of Conduct.
Desirable (any of the following):
- Previous experience of working with older people.
- Previous experience of either working or volunteering in an advice role at CAB, Welfare Rights, Housing association or similar or to have worked in an advisory role for a statutory agency including DWP, Housing and Council Tax department, Adult Social Care department or a Housing Association.
- A sound knowledge of health and welfare benefits and claims processes (inc. Attendance Allowance, Disability Living Allowance, PIP) and ideally, experience of providing welfare benefits checks.
- Ability to accurately complete detailed forms.
- Ability to record information for reporting purposes, including writing case studies where applicable.
- Ability to work alone and using own initiative.
When would you be needed to volunteer?
The needs of the role and your availability (including days and times) can be discussed at interview. Ideally, we would like you to be available for a minimum of 3 hours each week.
What training will you be given?
You will be given all the training you need to enable you to carry out your role which will include a thorough departmental induction.
What can you gain from this opportunity?
· The chance to make a difference to the lives of older people.
· The opportunity to meet new people and make new friends.
· Ongoing support, ensuring your volunteering experience is a fulfilling and positive one.
· A comprehensive training programme.
· The opportunity to learn new skills.
· Experience to add to your CV.
· Reimbursement of out-of-pocket expenses as defined in Age UK Notts Volunteer Handbook
Additional Information
Please note an Enhanced DBS (Disclosure and Barring check) is required for this role which will be undertaken by the Charity at no cost to the volunteer, after being offered the role.
***Please note that we don’t offer sponsorship or accept overseas applicants***
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What does a form-filling volunteer do?
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Undertake telephone interviews with older people or their carers/family to understand their health and care needs (home visits can be an option where a volunteer is willing to travel)
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Complete Attendance Allowance (or other DWP/Local Authority) claim forms with client.
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Providing guidance to clients on ‘next steps’ to be taken after the completion of a claim form to progress their application.
Skills & Competencies:
This role would particularly suit somebody with previous experience of completing complex forms or supporting individuals with health or care needs. For example, people who have worked in Social Care, DWP, NHS or students studying degrees such as social work or law.
• Strong literacy and basic numeracy skills
• Ability to explain things clearly, both verbally & written
• Attention to detail, with a methodical and orderly approach
• Non-judgemental, patient & empathetic
• Reliable and flexible approach to the role • Good communication and interpersonal skills
• Ability to work within Age UK Coventry & Warwickshire policies and guidelines
• IT Skills
What you will get out of it.
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Make a real difference to the lives of older people in Coventry and Warwickshire.
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Become part of a friendly team.
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Developing new skills to add to your CV.
What is expected of me?
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We ask for a minimum commitment of 4 hours per week (this can be split into 2 x 2hr sessions). Term time only can be accommodated.
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You will be required to complete initial induction training, which will be a mix of face to face & online learning.
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Periodically we may also ask you attend team meetings, additional training or supervisions.
- As part of the application process, we will need to carry out a DBS (at no cost to you) and gather references. Potential volunteers will need to be available during normal working hours in the week to attend an informal interview.
The client requests no contact from agencies or media sales.
What will you do? • Converse clients over the phone to explore what problems they want help with. • Assess the client’s capability and urgency of the client’s issue and their ability to deal with the problem themselves. • Find information about the clients’ problems and help them to understand their options through our public site. • Write a summary of the clients’ problems and outline next steps. • Look out for problems that are common, or are unfair, and write a short report about the problem. • Liaise with supervisors about the best course of action. • Send appointments reminders. • Photocopy or scan client documents as required. • Update internal spreadsheets and databases as required.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Latin American House (LAH) is an organisation led by and for Latin Americans in the UK. Our work is dedicated to supporting the needs of the Latin American community in London and beyond, particularly those most disadvantaged or at risk, for example, those enduring living and working conditions in low-paid jobs, facing barriers to social protection, elderly and those without skills or knowledge of social support systems in the UK. The individuals and families using our services benefit from efficient and practical support, learn new skills and improve their opportunities. We strive to provide essential tools to Latin Americans to empower themselves in their pursuit of personal and social change.
As a Welfare Advice Assistant Volunteer, you will play a crucial role in providing support to individuals seeking assistance with welfare-related issues. You will work closely with welfare advisors to offer guidance, information, and support to clients facing various challenges, such as financial difficulties, housing issues, or access to essential services. Your dedication will directly contribute to improving the well-being and quality of life for those in need within our community.
Welfare advice services help with benefits and housing support, giving a big picture of the UK benefits system. This volunteer role lets you explore this system while helping people directly. It's an opportunity for those wanting to learn about tracking data and evaluation, as your work helps create important reports for funders. Working together is important in this role, as you'll be closely with other advisers like staff, partners, and fellow volunteers.
We offer legal and social advice in relation to benefits, housing, and employment law, as well as opportunities to acquire life-long skills
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a Real Impact: Volunteer with Citizens Advice Sefton and Receive Accredited Debt Advice Training
Are you ready to empower your community while gaining accredited qualifications in debt advice? Citizens Advice Sefton offers a unique opportunity to volunteer, where you’ll not only make a difference but also boost your career prospects through a structured, hands-on training program.
What We Offer:
- Accredited Training: Start with the CMA Level 3 Award in Generalist Debt Advice, accredited by the Money and Pensions Service (MaPS), with opportunities to advance further.
- Practical Experience: Engage in real-world debt advice scenarios, a critical area with a growing need for skilled volunteers.
- Career Advancement: Enhance your CV with recognized qualifications and valuable experience, positioning yourself for future success.
What We’re Looking For:
- Dedication: Commit to at least 12 hours per week on-site
- Passion and Drive: We’re seeking individuals motivated by the desire to help others and improve their job prospects.
- Willingness to Learn: Eager to progress through the training and potentially achieve higher levels of accreditation.
Screening Process:
To ensure the best fit, all candidates will undergo a screening process to assess their alignment with Citizens Advice values, commitment, and potential for making a positive impact.
Why Apply?
By volunteering with Citizens Advice Sefton, you will gain more than just a qualification. You’ll develop confidence, sharpen your problem-solving skills, and build strong communication abilities. This experience is not just a stepping stone for your career but also a chance to create lasting change in your community.
Apply today to start making a difference while advancing your own personal growth!
Empowering individuals in Sefton with free, confidential advice and support to resolve problems and improve their lives and communities
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What will you do?
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complete an introduction to Citizens Advice and training for your role
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welcome all clients and other visitors to the local Citizens Advice
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explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
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type up information from the client form onto a spreadsheet or database
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answer the telephone, reply to emails and post
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help with the day to day running of the Citizens Advice service
What’s in it for you?
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gain and build on valuable skills and experience such as communication, IT skills and working in a team
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increase your employability
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contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
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work with a range of different people, independently and in a team.
And we’ll reimburse expenses too.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
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be friendly and approachable
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be non-judgmental and respect views, values and cultures that are different to your own
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have good IT skills
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be calm under pressure
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be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
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be willing to undertake training in your role
How much time do you need to give?
We can be flexible about the time spent and how often you volunteer so come and talk to us.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
If you are interested in becoming a customer service volunteer / reception volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What will you do?
-
complete an introduction to Citizens Advice and training for your role
-
welcome all clients and other visitors to the local Citizens Advice
-
explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
-
type up information from the client form onto a spreadsheet or database
-
answer the telephone, reply to emails and post
-
help with the day to day running of the Citizens Advice service
What’s in it for you?
-
gain and build on valuable skills and experience such as communication, IT skills and working in a team
-
increase your employability
-
contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
-
work with a range of different people, independently and in a team.
And we’ll reimburse expenses too.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
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be friendly and approachable
-
be non-judgmental and respect views, values and cultures that are different to your own
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have good IT skills
-
be calm under pressure
-
be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
-
be willing to undertake training in your role
How much time do you need to give?
We can be flexible about the time spent and how often you volunteer so come and talk to us.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
If you are interested in becoming a customer service volunteer / reception volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for enthusiastic volunteers to join our Advice and Support team and make a huge difference to the community - only 3 hours a week!
Can you help? Do you:
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have experience of giving advice and support and/or
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have experience working with vulnerable people and are interested in learning about advice giving and/or
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not yet have experience but are interested in this area of work and can help with admin, making posters, speaking with guests
Hours: 10am to 1pm on Thursdays (3 hours per week)
Location & Transport: Saint Michaels Church Hall, 37 Bounds Green Rd, London, N22 8SD (7 min walk from Wood Green tube station, 16 min walk from Bowes Park overground station)
About Bounds Green Food Bank:
Open since June 2020, we serve over 1,300 children and adults in the community. We are committed to improving lives by providing food and essential household items to build a healthy, hunger-free tomorrow. We strive to promote social inclusion by supporting people who find themselves in a crisis situation where they need assistance to feed themselves and their families.
The Advice and Support Team:
The team provides help with increasing income via benefits and other allowances, signposting to other support services and providing practical help to our guests. Some cases are one off but we also see guests over several appointments where there are ongoing issues.
The role:
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Work in a team and alongside an experienced advisor.
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Meet guests for their scheduled appointments
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Provide advice on benefit calculations and applications, debt, housing, support into work and/or training and other practical help.
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Provide support to guests on completing applications, making phone calls and writing emails.
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If you would like to volunteer to provide administrative support to the service instead of providing advice, we would love to hear from you too!
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You will receive training and be supported by an experienced advisor at all times
Benefits:
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Give back to the community - one of the NHS’ 5 Ways to Wellbeing!
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Gain access to free workshops for volunteers and upskill on a range of topics (conflict resolution, mental health first aid, arts and crafts, and more)
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Join free social events for volunteers (such as picnics, walks, games nights and celebration events)
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Gain a sense of community and meet the huge team of volunteers
A full CV is not needed, just a paragraph summarising your experience is also acceptable.
***PLEASE MAKE SURE TO INCLUDE YOUR MOBILE NUMBER IN THE APPLICATION***
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
General Adviser
What will you do?
● complete an introduction to Citizens Advice and training for your role
● talk to clients face to face to explore what problems they’ve come for help with
● find information about the clients’ problems and help them to understand their options
● support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation
● write a summary of the clients’ problems and what action you’ve taken
● look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor
Some examples of what you could do:
● help clients with debts work out a reasonable amount to pay back, and make a phone call to an organisation they owe money to.
● explore what benefits a client is entitled to and help them to complete a benefit application form.
● help a client who has problems with their landlord to understand their housing rights.
What’s in it for you?
● make a real difference to people’s lives
● learn about a range of issues such as benefits, debt, employment and housing.
● build on valuable skills such as communication, listening and problem solving, and increase your employability
● work with a range of different people, independently and in a team.
● have a positive impact in your community.
No prior experience is necessary in these areas as you’ll receive full training.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
● be friendly and approachable
● be non-judgmental and respect views, values and cultures that are different to your own
● have good listening skills
● have excellent verbal and written communication skills
● have good maths and IT skills
● be able to understand information and explain it to others
● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
● be willing to undertake training in your role
How much time do you need to give?
6-8 hours per week.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
The client requests no contact from agencies or media sales.
Volunteer Opportunity: Home Library Drivers Wanted!
Location: Wolverhampton and/or Sandwell
Closing Date: 5th August 2024
Are you passionate about helping others and making a difference in your community? Citizens Advice Dudley and Wolverhampton are looking for dedicated volunteer home library drivers to help us deliver library books to individuals who are unable to access libraries due to disability, illness, frailty, or full-time caregiving responsibilities.
No experience necessary. Full training given.
This role requires an enhanced DBS check, as you will be delivering library resources to vulnerable people at home. We will pay for and apply for this on your behalf.
Purpose of the Role:
• At the beginning of the shift, pick up library materials from a designated library and drive these resources to a list of client’s homes ensuring the safe and timely transport of these resources.
• Follow a 4-6 weekly rota to drop off and pick up these resources (so the routes and clients are familiar to you)
• When you drop off the resources, if vulnerable clients look like they need support (we train you to identify this) you will inform our Coordinator who will undertake an assessment.
Minimum Commitment Required:
1 day per week (hours to be agreed) for a minimum 6 months (following an induction, where you shadow our existing drivers and get to know our organisation)
About You
You will have:
• Qualified driver status with a full, current UK driving license (maximum 6 penalty points) and access to own car. (we pay mileage expenses)
• Friendly, approachable with a positive attitude
• Reliable, punctual and ability to work unsupervised and as part of a team
In Return, We Offer:
Valuable Experience: Gain practical experience and a sense of fulfilment in volunteering for a trusted charity with over 80 years’ experience.
Social Connection: Meet like-minded individuals and feel part of our wonderful team.
Personal Fulfilment: Experience the joy of making a difference in someone's life.
Flexible Hours: We understand the nature of volunteering and offer flexible volunteering hours.
Diversity and Inclusion: At our organisation, we strive diligently to foster an environment of diversity and inclusion. We firmly believe in embracing individuals from all walks of life and encourage all to bring their authentic selves to work every day.
As a volunteer we will reimburse your travel expenses (fuel or bus fares, car parking), so volunteering will not cost you anything apart from your time.
What Our Volunteers Say About Citizens Advice Dudley and Wolverhampton
“Now that I am retired, volunteering at Citizens Advice gives me a purpose in life. I feel I can serve my community and make a difference to local people who are in difficulty. I learn a lot, use my skills and discover new skills as well as having new and varied experiences every day”.
Volunteer Generalist Advisor
“I was a Doctor before I retired and Citizens Advice is like working in a hospital, the work is rewarding. My colleagues are great. Real team work”!
Volunteer Generalist Advisor
Join us in making a meaningful impact on the lives of our communities. Apply today to join our team and become a Volunteer Home Library Driver!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You don’t need a military background, just some spare time occasionally, and an ability to get on with people from diverse backgrounds and age groups. If so, this could be the role for you.
What is a Helper?
SSAFA Helpers provide support to local SSAFA branches, so that the service to veterans and their families can run smoothly. Perhaps you could help out at an event, take care of some office admin, or give a talk about SSAFA?
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
We have peak times throughout the year when we need extra volunteers. Whether you enjoy organising behind the scenes or being out meeting the public, we need people who can offer some time on a flexible basis.
When would you be needed and where would you be based?
This role will suit you if you are looking to volunteer on a flexible basis as and when you are available, and we need extra help. You may be based in an office, at home, or out and about at events.
What would you be doing?
- Helping at public events by staffing stalls, stewarding etc
- Helping to distribute Christmas hampers to clients.
- Giving talks about SSAFA to schools and local groups
- Helping with office tasks like stuffing envelopes, ordering marketing materials
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What could you gain from this volunteering role?
- Support people in your community with a military background
- Support and friendship from your local SSAFA branch and the wider SSAFA community
- Experience that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Local induction
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable people with a cheerful attitude
- Good spoken English
- Ability to represent SSAFA and its values to potential clients, their families, other agencies, potential volunteers and potential funders.
- Ability to keep within the boundaries of the role with regards to safeguarding, giving advice etc.
- Reliable attitude, keep appointments, update the branch regarding your availability.
- Ability to maintain confidentiality and keep information safely.
- Access to transport if needed for your role.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities to have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Witness Service provides practical and emotional support and information to witnesses so that they feel valued, respected and informed and able to give their best evidence in court.
The role is court based and will involve providing support to witnesses, and their supporters, by explaining the court procedures and legal terminology, showing them around the courtroom before trial and sitting in the courtroom with them, when permitted.
What will you do?
- Give witnesses and their supporters emotional support, guidance and information at court (e.g. explain court procedures and legal terms, support them with completing expense forms).
- Show witnesses and others around the courtroom before a trial so they are familiar and at ease in the environment.
- Go into the courtroom with a witness on trial day if permitted.
- Identify additional support to which we can signpost or refer witnesses.
- Work as part of a team with other Witness Service volunteers and staff as well as liaising with court personnel.
What skills do you need?
You don’t need specific qualifications but you’ll need to:
- Be caring, mature, supportive and empathetic towards others.
- Be friendly and approachable with good listening and verbal communication skills.
- Be non-judgemental, impartial and have a confidential approach to supporting others.
- Have respect for the diversity of all people, which includes commitment to the service’s objective of ensuring equal access is offered to all witnesses and and their supporters.
- Be committed, trustworthy, discreet and prepared to adhere to Citizens Advice Witness Service standards to ensure we deliver a high standard of service to our witnesses and victims.
- Have the ability to handle challenging situations and use your initiative, experience and training to solve problems and make appropriate decisions.
Our volunteers come from a range of backgrounds and we particularly welcome application from people with physical or mental health conditions, and people from Black, Asian Minority Ethnic (Global Majority) and LGBTQIA+ communities. We are committed to offering a welcoming and inclusive environment to witnesses, staff and volunteers.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear form you.
What is a caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.