Volunteer roles

Hope House Children’s Hospices is a charity that gives every local child with a life-threatening condition and their family access to professional care and improves their quality of life from the point of diagnosis.

Our trustees play a vital role as the leaders and ambassadors for our highly regarded and loved regional charity, setting the strategic direction and ensuring the charity delivers its charitable purpose.

Would you like to use your personal and professional skills to make a real difference to a cause that matters to you?

Training and support is provided to develop your skills in other areas so you can confidently contribute to discussions and decisions.

The attached brochure containing stories and words from our team will give you a taste of what we do – but nothing beats seeing our work for yourselves.

If you would like to speak to our Chair, Steve Henly, or Chief Executive, Andy Goldsmith, before applying, please contact the HR Team on 01691   679679.

You are also invited to an Open Morning, as an opportunity to visit the hospice and meet some of our Senior Team and Trustees, this will take place between 10.30 and 12.30 on Saturday, 5th July, if you are able to attend please email or call 01691   679679.

You can also find out about our work, our Purpose, our values and our ambitions on our website.

Closing Date for site – 15th July 2025

The Reader is recruiting volunteers to lead Shared Reading groups in Runcorn and Widnes within Liverpool City Region

Volunteer opportunities have arisen to train as a group leader with the UK’s largest Shared Reading charity based in Liverpool. 

The Reader is recruiting volunteers to lead community Shared Reading groups at Halton Lea Library on Fridays, 2pm - 3.30pm which is open to all, while also welcoming speakers of other languages, and a second ESOL (English for Speakers of Other Languages) group at Widnes Library on Wednesdays, 12.30pm - 1.30pm (beginning September 2025), to support their wellbeing. 

At Shared Reading groups, people connect and share experiences using stories and poems. There is no pressure to talk or read aloud.

Why Volunteer at The Reader? 

As a Volunteer you will receive in-depth training, as well as ongoing support from the charity, both online and at our home in The Mansion House, Calderstones Park. You will also become part of a thriving community of ‘Reader Leaders’ who lead groups across the city and the country. 

Group leaders extend the charity’s mission to take Shared Reading to those who need it most. The Reader’s aim is to create an atmosphere of inclusivity where everyone feels at home. Applicants do not need to be a literature expert. Anyone is welcome to apply. 

100% of new community volunteers would recommend volunteering with The Reader (2024)

What can you gain from being a volunteer at The Reader? 

• Make a meaningful difference to others. 
• Deepen your personal experience of reading. 
• Be part of a passionate volunteer community. 
• Contribute to building a more connected and inclusive society. 

The Reader is looking for someone with:  

• A passion for bringing diverse people together in their community. 
• Empathy, patience, the ability to listen and to hold a range of perspectives. 
• A desire to explore a range of literary texts and genres. 
• Reliability and commitment to leading a regular Shared Reading group.

Make a difference in your community – join us as a Trustee

Crossroads Care South East London is a trusted, long-standing charity providing vital support to unpaid carers and those they care for. As we continue to grow and evolve to meet increasing demand, we are seeking passionate and committed individuals to join our Board of Trustees in the following non-remunerated roles:

1. Are you experienced in safeguarding and want to ensure vulnerable individuals are protected and empowered?

We are looking for a Trustee with a strong background in safeguarding, preferably in social care, health, education, or a related sector. As our lead Trustee on safeguarding, you will:

• Provide strategic oversight of safeguarding policies and practices

• Support and challenge the executive team to uphold best safeguarding standards

• Ensure the charity meets its legal and ethical obligations to service users, staff, and volunteers

Ideal Individual will have:

• Experience in safeguarding roles or policy implementation

• An understanding of safeguarding within voluntary or care sectors

• A commitment to creating safe, inclusive environments

2. Fundraising Trustee

Do you have a background in fundraising, marketing, or income generation? Help us build sustainable funding for the future.

We are seeking a Trustee who can help guide our fundraising strategy, strengthen donor relationships, and support innovative income development. As Fundraising Trustee, you will:

• Provide strategic input into fundraising plans and campaigns

• Support the team in identifying new funding opportunities

• Champion our cause to potential supporters and funders

Ideal Individual will have:

• Experience in fundraising, philanthropy, or business development

• Knowledge of grant funding, corporate partnerships, or individual giving

• A strategic mindset and willingness to leverage networks

3. Lived Experience Trustee

Have you been an unpaid carer or received support from care services? Your insight is invaluable.

We believe the voices of those with direct, lived experience should shape the way we support our community. As a Trustee with lived experience, you will:

• Bring unique perspectives to decision-making

• Help ensure our services are person-centred and responsive

• Represent the needs of carers and cared-for individuals on our Board

Ideal Individual will have:

• Experience as an unpaid carer or recipient of care services

• A passion for advocacy, inclusion, and social change

• Willingness to learn about governance and contribute to strategic discussions

What We Offer:

• A meaningful opportunity to make a real difference to unpaid carers and families

• A welcoming, collaborative Board and senior leadership team

• Induction, training, and ongoing support to help you succeed

• Flexible commitment, including quarterly Board meetings and occasional subcommittees

About Hope Haven Initiative (HHI):

HHI is a community-focused non-profit supporting Peterborough residents with mental health resilience, emotional recovery, and life-skills empowerment. We're launching two transformative projects and need a dedicated project coordinator to help bring them to life.

Your Contribution:

As the Community Project Coordinator, you’ll manage logistics, volunteer schedules, and session planning across both projects—Wellbeing Circles and Restore Futures. You’ll track impact, liaise with partners, and ensure smooth delivery that aligns with HHI’s mission.

You Might Be a Great Fit If You:

• Have experience coordinating community or social projects
• Are highly organised, proactive, and people-focused
• Can commit time consistently for 6–8 months
• Value structure, empathy, and mission-driven work

Key Responsibilities:

• Coordinate sessions, logistics, and community engagement
• Maintain participant records, session reports, and feedback data
• Support project outreach and communications
• Ensure delivery aligns with HHI’s mission and values

Volunteer Treasurer / Trustee Opportunity

Darlington Assistance for Refugees (DAR) is seeking an experienced and dedicated Volunteer Treasurer to join its Board of Trustees. This is a unique opportunity to contribute valuable financial expertise to a volunteer-led charity that supports refugees and asylum seekers in the Darlington area.

The Role
DAR is looking for an individual with strong financial management skills who can offer approximately 5–10 hours per week and attend around 14 evening meetings annually. The successful candidate will play a crucial role in maintaining the charity’s financial health and compliance.

About DAR
DAR is a volunteer-driven organisation committed to welcoming those seeking sanctuary and supporting them to rebuild their lives in the UK. With over 75 active volunteers engaged in mentoring, English language teaching, guidance, fundraising, and campaigning, the charity plays a vital role in the local community. The Treasurer will be key to ensuring DAR’s work is financially sustainable and strategically guided.

Key Responsibilities

As Treasurer:

• Maintain accurate financial records and prepare regular financial reports

• Oversee financial procedures and ensure compliance with statutory obligations

• Manage bank accounts, donations, and petty cash

• Process invoices promptly

• Uphold financial integrity in line with DAR procedures

• Provide sound financial advice to the Board of Trustees

As a Trustee:

• Ensure the organisation complies with its governing documents and relevant laws

• Help pursue DAR’s charitable objectives

• Support strategic decision-making related to finance and broader charity activities

• Act as an ambassador for the charity and support its mission in advocating for displaced individuals

Ideal Candidate Profile

• Experience managing a finance function or operating at a senior financial level

• Strong leadership experience in a business or charitable context

• Excellent written and verbal communication skills

• Collaborative and persuasive, with the ability to influence and support decision-making

• Approachable and empathetic, with sensitivity to others’ experiences

DAR particularly welcomes applications from individuals with lived experience as refugees or asylum seekers.

St John Ambulance Cymru has ambitious plans in place and a new strategy. We are seeking a new general trustee to join our board.

In this role you will be helping, supporting and guiding us on our journey, willing to be a strong advocate for the charity and having the skills and expertise to steer the charity towards achieving our strategic priorities. You will also of course live our values of Compassion, Quality, Inclusion and Integrity.

You will be a passionate individual, with experience in a relevant field for our mission.

St John - Worldwide

St John is an international charity with 900 years of history that in modern times provides first aid, health care and support services in over 40 countries around the world. Together the 44 Priories make up the Order of St John.

St John - in Wales

St John Ambulance Cymru (SJAC) is an independent Priory within the Order of St John. We are a working Order of Chivalry of the British Crown with His Majesty the King as its Sovereign Head, which is accredited to the United Nations.

We are Wales’ leading first aid charity. Our new 2025-2030 Strategy has the mission of “Wales as a Community of Lifesavers”.In order to do this we have 4 strategic objectives:

1. Experience: We want to be the best volunteering offer in Wales. We want our St John people to have the best experience, training, leadership, and equipment.

2. Maximising the potential of our Children and Young People.

3. Increasing our focus on Community Education.

4.  Making St John more inclusive and sustainable.

We work closely with NHS Wales and the Welsh Ambulance Service University Trust (WASUT), We provide on-site first aid and medical services at events across Wales from local events in your community to international sporting and cultural events.

In order to do this we have around 2000 St John People, a mixture of employees and volunteers as well as around 800 Children and Young People.

Are you organised and passionate about supporting others? Do you want to gain valuable experience or share your expertise in People/HR, where your contributions can truly make a difference?

Our People Team is looking for a volunteer to help enhance the efficiency and accuracy of people-related processes related to data. By ensuring the secure and organised management of confidential documents, you will play a vital role in reinforcing compliance and safeguarding our ways of working.

What will you be doing

The Volunteer will assist with various People activity, including:

• Being a critical eye in reviewing and updating existing people-related processes and documentation to maintain and increase compliance and accuracy.
• Managing and documenting confidential and sensitive mail delivered for the People Team at the Bristol office; this can include Criminal Record Certificates, Access to Work information as well as Deduction of Payment Orders from the Department for Work and Pensions (DWP).
• Ensuring compliance with data protection regulations when dealing with sensitive information.
• Supporting the HR Coordinators with general people-related tasks that contribute to organisational efficiency.
• Assisting with aspects of our recent SharePoint migration, ensuring documents are properly organised, categorised, and maintained in line with best practices.
• Supporting the People Team with the new ways of working in relation to GDPR admin, ensuring historic records are updated, cleansed and compliant with data protection requirements.

Your availability

Ideally, you are in the Bristol area as it would make it easier for you to volunteer with us at our Bristol office, although we can discuss this.

We’d like you to join the team for up to 12 months, with the possibility of extending it further.

However, we are flexible and open to chat about how much time you can commit to the role. Your enthusiasm and expertise are important to us, and we appreciate your insights into what will be needed.

Location

This role is primarily remote, with the option of making use of our Bristol office.

Will I need a criminal record check?

No, however we will require 2 reference checks and a criminal record declaration.

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, sex, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. At Young Lives vs Cancer, we do not just accept difference — we value it, we celebrate it, we nurture it, and we thrive off it.

We positively welcome your application irrespective of your background. We are on a journey, and if you join us, you will be part of a community that is committed make a difference to the lives of children and young people with cancer.

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind
• Access to Sense discounts and advice, including cashback and discounts on hight street brands, as well as 10% off at Sense charity shops.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Role overview

We are looking for a self-motivated individual who can work efficiently and independently to help us create an exciting and dynamic marketing strategy to improve and increase our social media channels to reach our stakeholders and relevant communities. 

Main duties of the role

• Update social media, manage channels and grow YSS’s social media presence.
• Standardise branded materials for reports, presentations, bid submissions and other external communications.
• Assist in the development of the YSS website, ensuring it is up to date, dynamic, user friendly and factually correct.
• Adhere to company policies, particularly our Equity, Diversity and Inclusion policy, GDPR policy and Safeguarding policy.

What we're looking for:

• Knowledge of marketing and social media channels
• Experience of using relevant design software
• Disciplined in home working
• Ideas and up to date thinking to reach target audience
• Able to travel to the office when needed (e.g., occasional meetings in Worcester)

What we can offer:

• Autonomous working within a small friendly team.  Flexible working arrangements
• Basic training in relevant social media platforms and management tools (if required)
• Access to specialist advice from our business partners and analysts to further your knowledge and experience.
• Experience of networking across multiple organisations both in the public and private sector
• References for your C.V /job applications

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Support the work of St John Ambulance in your community by volunteering as a Community Volunteer, an exciting new role which is designed to revamp how volunteering looks in the modern world; flexible, innovative and is open for all.

We need people who have a passion for helping others, care about their communities and want to make a difference, supporting them to become safe and more resilient. Community Volunteers can choose from a wide selection of activities – including fundraising, talks and demonstrations, supporting at events, volunteer welfare, social media and administration support.

Through supporting the growth of community partnerships, you will bring people along to our cause, growing our membership and fundraising base and spreading the message that First Aid Saves Lives.

Give as much (or little) time as you can afford. With this new role, you simply volunteer when it works for you. That means you can give as much time as you like or as little as 24 hours across a whole year, whenever it suits you. It’s perfect for busy lives, changing schedules, or for anyone seeking a low-commitment involvement. 

The Community Volunteer provides an easy way to stay connected and contribute meaningfully to your local community. Here are some examples of what you could do: 

• Community fundraising
• Talks and demonstrations
• Support at events
• Volunteer welfare
• Community Roadshows
• Supporting national campaigns
• Counting and banking money
• Booking events
• Supporting Networks  
• Administration support
• Writing thank you and community letters
• Media and social media
• Community news and Network newsletters 

Through volunteering as a Community Volunteer, you’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time.

Once we have completed your selection and screening for this role, we will provide you with an induction, as well as invite you to any necessary training sessions. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

We will be running a number of information events locally and these are:

Additional selection will be carried out by Emma Christou and Lee Chambers. Interviews will be conducted by Emma Christou in which the enrolment details will be discussed.

New successful candidates will attend a Welcome Event (Induction) at The White House, Stevenage, on 17th July 2025.

In-house training will be provided by the Network Operational Support Lead, supported by the Volunteer Lead. Also training provided by Glen Fitzwater, Fundraising Lead.

Closing date for these opportunities is: 08/07/2025

To apply for this opportunity please follow the link below:

Helping in our shops is a great way to help CHAS and, as well as helping us raise money to fund our vital services, you'll be part of a really great team of volunteers. You'll be meeting new people, using your skills or learning something new, and making sure our customers get a great welcome and all the assistance they need.

It's always great to see our volunteers chatting to customers and telling them about CHAS - and there's so much more to this role too: you could be sorting donations, getting stock ready for the shop floor, wielding a steamer or a duster, processing Gift Aid, operating the till (we will show you how), merchandising and displaying stock - you'll never have a dull moment.

It would be ideal if you could volunteer one shift each week, which is about four hours (but we're also happy to chat about more flexible times). No special skills are needed as we’ll show you what to do and we provide all the training you’ll need. But if you have any experience or particular interest please tell us, it may come in useful. It’s really easy to get your volunteering started.

Why we want you

As a Charity Shop Volunteer, you will play an important role in helping raise vital funds to support children with life-shortening conditions and their families. There's never a dull moment in our shops and in Kinross you'll be working in a busy team, both in the stock room - sorting and preparing stock - and on our shop floors, providing great customer service.

What you will be doing

• Welcoming and assisting customers and serving at them at the till
• Replenishing the stock on the shop floor
• Merchandising and displaying stock
• Accepting, sorting and preparing donations for sale
• Housekeeping on the shop floor and in the stock room

The skills you need

• A real aptitude for team working
• Good communication skills and attention to detail
• A good understanding of what makes excellent customer service
• The ability to represent CHAS enthusiastically and appropriately

What's in it for you

• Getting involved in your local community and making a difference to CHAS families
• Meeting new people
• Making the most of your existing skills or possibly learning some new ones too (maybe adding to your CV)
• Full training and on-going and support. Plus a range of accredited online courses if you're interested in personal development.