About our projects
Healthwatch Hammersmith & Fulham is committed to trying to make changes to health
and social care services that reflect the needs of the people in the local community. In
order to do that, we establish projects looking in to the key concerns and issues that
have been reported to us by the general public.

We need the assistance of volunteers in these project groups to help us to look
thoroughly at these issues. Some of these project groups are time limited and come to
an end when the piece of work is completed. The project groups are practically focused
and made up of people who have an interest in a particular area of health and social
care and would like to see improvement in that area.

Each project group undertakes specific pieces of work as per the work programme which
is set by the Healthwatch Hammersmith & Fulham Board. Our project groups continue
beyond the completion of the work to ensure that actions are taken to make services
better and address the points that Healthwatch has raised. The project groups are led by
a member of the Healthwatch staff team, and regularly report back to the Healthwatch
Trustee Board.

As a project volunteer, you can get involved in a number of different activities to
assist in the development of a project.
These will include attending some meetings to plan and develop work and practical
activities to look at how they are delivered as decided by the group. Additionally, you
could be involved with reading policy reports or consultation documents; analysing the
content of service specifications; helping to draft questionnaires; helping to analyse the
findings of surveys; meeting with NHS or social care staff and managers to find out
information and present Healthwatch findings; visiting services; talking to patients or
service users; drafting recommendations.

The role can be flexible, you decide the amount of time you would like to commit to
assisting the project group. We would expect that as a volunteer you are likely to be
between 5 - 12 hours per month depending on the cycle of work the group agrees to do
and the work elements you get involved in and this will not necessarily be spread evenly
across the month as pieces of work are likely to lead to peaks in activity.

Is this the right role for me?
All volunteers involved in a project group will be expected to:
- Adhere to Healthwatch Hammersmith & Fulham’s values, policies and
procedures
- Work together to achieve aims that are beneficial to people using health and
social care services
- Share information, ideas and learning openly
- Listen to and encourage others
- Work out how much time they can commit to the work and stick to this
commitment
- Be willing to undertake training and develop knowledge/understanding
- Demonstrate commitment to inclusivity and valuing diversity
Experience

We are keen to work with people who have an interest in the focus area of the project,
especially people with relevant personal and professional experience.
Personal Qualities
You should:
-Be able to work effectively as a member of a team
-Be able to work with a wide range of people from different backgrounds
-Be able to contribute to group meetings/discussions
-Be able to deal with confidential information sensitively and appropriately
-Have good listening skills
-Be non-judgemental
-Be committed to the vision of making positive changes to health and social care
services

About the role
Strategic Ambassadors have a vital role to play as the link between Healthwatch Ealing
and statutory organisations within health and social care, such as Clinical
Commissioning Groups (CCGs), NHS Trusts and local authorities. Primarily, Strategic
Ambassadors will build effective partnerships to advance the overall aims and objectives
of Healthwatch Ealing. They will support the work of statutory organisations in their
engagement and involvement of people in the development and delivery of health and
social care services. This will require Strategic Ambassadors to take a broad and
balanced view of the strategic challenges facing health and social care, but a view
fundamentally grounded in the lived experience of patients, service users and the
public.

Key Tasks
- Lead the liaison between Healthwatch Ealing and a specified statutory sector
organisation
- Represent Healthwatch Ealing at formal (and informal) meetings, boards and
committees of that organisation
- Develop meaningful and effective relationships with the organisation, its staff,
members and service users
- Ensure that the voice and lived experience of the citizens of Ealing are taken
account of within the decision-making and operational processes of the
organisation, adopting a supportive, independent and critical stance
- Present and promote the findings and recommendations of Healthwatch Ealing
research and public engagement
- Identifying potential future areas of enquiry for Healthwatch Ealing
- Pro-actively encourage the two-way sharing of communication, information and
intelligence between the organisation and Healthwatch Ealing, as well as other
statutory and non-statutory organisations
- Promote and support the general principles of engagement, involvement and
coproduction within the organisation, reflecting innovative and best practice
- Identify opportunities for Healthwatch Ealing to collaborate and work in
partnership with statutory and non-statutory organisations
- To provide regular, relevant and appropriate feedback to Healthwatch Ealing
about the organisation and the partnership
Is this the right role for me?
All volunteers will be expected to have:
- Effective communication skills in both verbally and written formats
- Be an effective listener
- Be able to successfully build relationships, partnerships and networks with
individuals and organisations
- Have effective skills or be capable of leadership, influencing and diplomacy
- Be able to show a demonstrable regard for the values and principles of
Healthwatch Ealing
- Have a willingness to work in a focussed but flexible way to achieve the strategic
objectives of Healthwatch Ealing
- Be engaging around training and self-development opportunities

- Look at how Healthwatch Ealing may strengthen its reach through other
networks/organisations

Benefits of volunteering
- The opportunity to represent and be the voice of the local people
- Becoming involved in making a difference to your local community
- Using your experience with Healthwatch to develop your CV and seek work in
health and social care or other fields of employment
- Reasonable travel and expenses will be reimbursed in accordance with our volunteer Policy

Do you enjoy helping people?
Do you have basic computer skills?
Can you spare 6-8 hours a week?

Volunteer with us and get new skills, gain confidence and improve your employment opportunities. Full training is provided and travel expenses paid.

Background/Purpose
Healthwatch Ealing is an independent organisation set up to champion the views of patients in
Ealing, with the goal of making services better and improving health and well-being.
Healthwatch Ealing require student ambassadors to engage with students, promoting the role of
Healthwatch and encouraging all local people to become involved and have their voices heard.
We are seeking driven individuals, with a passion for improving health and social care. We are
particularly interested in those individuals who have an interest in engaging with members of the
community and students to gather information about people experiences of health and social care services.

Benefits:
CV building opportunities in Health & Social care sector.
Developing new skills.

Tasks:
To gather views of students on their experiences of health and social care in Ealing.
To represent Healthwatch Ealing at a variety of boards, meetings and groups and gather
information to feedback to the Healthwatch Team.
To be responsible for locality Healthwatch groups, which will support representation for
each area.

Time commitment:
Minimum of 2 hours a week.

When:
Dates and times as agreed with Healthwatch Ealing staff.

Basic requirements:
Ability to communicate fluently in native language and English.
Preferably belong to an emerging community in Ealing (Afghan, Nepalese, Algerian,
Burmese, Sri Lankan, Romanian & Bulgarian communities).
Strong desire to raise awareness about healthcare services.
Strong communication skills.
Commitment to personal progression and openness to diversity.

About the role
To assist Healthwatch Hammersmith & Fulham staff in a range of administrative and
support duties.

Key Tasks
- Offering general support to staff member/s in the Healthwatch Hammersmith &
Fulham office.
- Assisting with record keeping, paperwork and updating databases.
- Ordering stationery and other supplies
- Assisting with phone calls, visitors and directing enquiries to appropriate staff.
- Overseeing the smooth running of office machinery, faxes, photocopiers etc.
- Shredding confidential documents as required

Is this the right role for me?
All volunteers will be expected to be:
- Able to follow procedures and work in a team, on own initiative & under pressure.
- Proficient in the use of computers and IT in general, in particular Microsoft office
functions
- Comfortable using the internet, sending emails, researching websites etc.
- An ability to work with people in a flexible and efficient manner
- A desire to learn about the running of charity offices.
- Strong written and verbal communication skills.

Benefits of volunteering
- Enjoying the experience of volunteering as part of a friendly team and meeting
new people
- Increasing your confidence and learning new skills
- Using your experience with Healthwatch to develop your CV and seek work in
health and social care or other fields of employment
- Reasonable travel and expenses will be reimbursed in accordance with our volunteer Policy

Background/Purpose
Healthwatch Waltham Forest is an organisation which has previously benefitted from the
participation of volunteers from diverse cultural backgrounds, influencing the provision of Health
& Social care services across the borough. This includes research projects to evaluate the
quality of NHS services, signposting patients to relevant healthcare services, providing
information to the public on available Health and Social care services and guidance on
complaint procedures. Healthwatch Waltham Forest now envisages the creation of new roles
and opportunities for members of emerging communities across the borough (Afghan,
Nepalese, Algerian, Burmese, Sri Lankan, Romanian & Bulgarian communities) as
representatives of members of their community in the Health & Social care sector.
The main motive of this opening is to ensure that members of emerging communities have
access to information about healthcare services available to them, and that no individual is
deprived of Health and Social care services due to lack of knowledge about services or issues
with communication in English. This would be a great opportunity for willing volunteers from
emerging communities to become more actively and directly involved in health and social care
projects through Healthwatch. In addition, this role would avenue opportunities for shadowing at
senior committee and board level meetings, working together with Healthwatch liaison
representatives and the project team at a strategic level.

Benefits:
CV building opportunities in Health & Social care sector.
Developing new skills.

Tasks:
Get involved with community outreach programmes by Healthwatch Waltham
Forest, specifically targeting emerging communities in Waltham Forest.
Provide advice to the Healthwatch Waltham Forest staff on strategic influencing
opportunities to raise the profile of Healthwatch Waltham Forest to members of emerging
communities.
Engage in research projects led by Healthwatch Waltham Forest, aimed at enabling
access and providing awareness of healthcare services to emerging communities.
Get involved in decision making about raising standards of Health & Social care service
provision.

Time commitment:
Minimum of 2 hours a week.

When:
Dates and times as agreed with Healthwatch Waltham Forest staff.
Basic requirements:
Ability to communicate fluently in native language and English.
Preferably belong to an emerging community in Waltham Forest (Afghan, Nepalese,
Algerian, Burmese, Sri Lankan, Romanian & Bulgarian communities).
Strong desire to raise awareness about healthcare services.
Strong communication skills.
Commitment to personal progression and openness to diversity.

Background/Purpose
One of the primary goals of Healthwatch Waltham Forest activity is to influence the
commissioning and provision of Health & Social care services through strong evidence, rooted
in community engagement, and coupled with effective liaison work on relevant boards and
committees. To do this effectively Healthwatch Waltham Forest needs to engage with a number
of different audiences including the general public. This requires Healthwatch to embrace a wide
range of marketing and communications techniques using a variety of communications
channels, including electronic media. This role is to make efficient and effective use of electronic
communications, including social media. Initially the role will focus on the website.

Benefits:
The role will provide an opportunity for the volunteer to further practice their skills in a
real and busy (if virtual) work environment.
Ultimately, for Healthwatch, it will mean more useful engagement with more people.

Tasks:
To regularly post stories and other information on to the website from material supplied
by the Healthwatch team.
To recommend and implement (agreed) refinements to reflect new developments and
user expectations while complying with DDA and visual identity protocols.
To identify, investigate and resolve technical issues with others.
Time commitment:
To be agreed, but must result in the website being regularly updated (3 times a week).
When:
Dates and times as agreed with Healthwatch Waltham Forest staff.
Skills/experience needed:
Experience in working with content management systems (CMS), preferably Drupal
Sufficient understanding of how websites work and the terms used in order to engage in
meaningful dialogue with website hosts/providers on technical issues
Experience working within visual identity guidelines
An appreciation of graphic design/layout, and ability/skills to source and manipulate
images as required
Likely to have own computer equipment and internet access

About our projects
Healthwatch Waltham Forest is committed to trying to make changes to health and
social care services that reflect the needs of the people in the local community. In order
to do that, we establish projects looking in to the key concerns and issues that have
been reported to us by the general public.
We need the assistance of volunteers in these project groups to help us to look
thoroughly at these issues. Some of these project groups are time limited and come to
an end when the piece of work is completed. The project groups are practically focused
and made up of people who have an interest in a particular area of health and social
care and would like to see improvement in that area.
Each project group undertakes specific pieces of work as per the work programme which
is set by the Healthwatch Waltham Forest Board. Our project groups continue beyond
the completion of the work to ensure that actions are taken to make services better and
address the points that Healthwatch has raised. The project groups are led by a member
of the Healthwatch staff team, and regularly report back to the Healthwatch Trustee
Board.
As a project volunteer, you can get involved in a number of different activities to
assist in the development of a project.
These will include attending some meetings to plan and develop work and practical
activities to look at how they are delivered as decided by the group. Additionally, you
could be involved with reading policy reports or consultation documents; analysing the
content of service specifications; helping to draft questionnaires; helping to analyse the
findings of surveys; meeting with NHS or social care staff and managers to find out
information and present Healthwatch findings; visiting services; talking to patients or
service users; drafting recommendations.
The role can be flexible, you decide the amount of time you would like to commit to
assisting the project group. We would expect that as a volunteer you are likely to be
between 5 - 12 hours per month depending on the cycle of work the group agrees to do
and the work elements you get involved in and this will not necessarily be spread evenly
across the month as pieces of work are likely to lead to peaks in activity.
Is this the right role for me?

All volunteers involved in a project group will be expected to:
- Adhere to Healthwatch Waltham Forest’s values, policies and procedures
- Work together to achieve aims that are beneficial to people using health and
social care services
- Share information, ideas and learning openly
- Listen to and encourage others
- Work out how much time they can commit to the work and stick to this
commitment
- Be willing to undertake training and develop knowledge/understanding
- Demonstrate commitment to inclusivity and valuing diversity
Experience

We are keen to work with people who have an interest in the focus area of the project,
especially people with relevant personal and professional experience.

Personal Qualities
You should:
- Be able to work effectively as a member of a team
- Be able to work with a wide range of people from different backgrounds
- Be able to contribute to group meetings/discussions
- Be able to deal with confidential information sensitively and appropriately
- Have good listening skills
- Be non-judgemental
- Be committed to the vision of making positive changes to health and social care
services

About the role
Strategic Ambassadors have a vital role to play as the link between Healthwatch
Waltham Forest and statutory organisations within health and social care, such as
Clinical Commissioning Groups (CCGs), NHS Trusts and local authorities. Primarily,
Strategic Ambassadors will build effective partnerships to advance the overall aims and
objectives of Healthwatch Waltham Forest. They will support the work of statutory
organisations in their engagement and involvement of people in the development and
delivery of health and social care services. This will require Strategic Ambassadors to
take a broad and balanced view of the strategic challenges facing health and social care,
but a view fundamentally grounded in the lived experience of patients, service users and
the public.

Key Tasks
- Lead the liaison between Healthwatch Waltham Forest and a specified statutory
sector organisation
- Represent Healthwatch Waltham Forest at formal (and informal) meetings,
boards and committees of that organisation
- Develop meaningful and effective relationships with the organisation, its staff,
members and service users
- Ensure that the voice and lived experience of the citizens of Waltham Forest are
taken account of within the decision-making and operational processes of the
organisation, adopting a supportive, independent and critical stance
- Present and promote the findings and recommendations of Healthwatch Waltham
Forest research and public engagement
- Identifying potential future areas of enquiry for Healthwatch Waltham Forest
- Pro-actively encourage the two-way sharing of communication, information and
intelligence between the organisation and Healthwatch Waltham Forest, as well as
other statutory and non-statutory organisations
- Promote and support the general principles of engagement, involvement and
coproduction within the organisation, reflecting innovative and best practice
- Identify opportunities for Healthwatch Waltham Forest to collaborate and work in
partnership with statutory and non-statutory organisations
- To provide regular, relevant and appropriate feedback to Healthwatch Waltham
Forest about the organisation and the partnership
Is this the right role for me?
All volunteers will be expected to have:
- Effective communication skills in both verbally and written formats
- Be an effective listener
- Be able to successfully build relationships, partnerships and networks with
individuals and organisations
- Have effective skills or be capable of leadership, influencing and diplomacy
- Be able to show a demonstrable regard for the values and principles of
Healthwatch Waltham Forest
- Have a willingness to work in a focussed but flexible way to achieve the strategic
objectives of Healthwatch Waltham Forest
- Be engaging around training and self-development opportunities

- Look at how Healthwatch Waltham Forest may strengthen its reach through other
networks/organisations
Benefits of volunteering
- The opportunity to represent and be the voice of the local people
- Becoming involved in making a difference to your local community
- Using your experience with Healthwatch to develop your CV and seek work in
health and social care or other fields of employment
- Reasonable travel and expenses will be reimbursed in accordance with our
Volunteer Policy

Background/Purpose
Healthwatch Waltham Forest is an independent organisation set up to champion the views of
patients in Waltham Forest, with the goal of making services better and improving health and
well-being.
Healthwatch Waltham Forest require student ambassadors to engage with students, promoting
the role of Healthwatch and encouraging all local people to become involved and have their
voices heard.
We are seeking driven individuals, with a passion for improving health and social care. We are
particularly interested in those individuals who have an interest in engaging with members of the
community and students to gather information about people experiences of health and social
care services.

Benefits:
CV building opportunities in Health & Social care sector.
Developing new skills.

Tasks:
To gather views of students on their experiences of health and social care in Waltham
Forest.
To represent Healthwatch Waltham Forest at a variety of boards, meetings and groups
and gather information to feedback to the Healthwatch Team.
To be responsible for locality Healthwatch groups, which will support representation for
each area.

Time commitment:
Minimum of 2 hours a week.

When:
Dates and times as agreed with Healthwatch Waltham Forest staff.

Basic requirements:
Ability to communicate fluently in native language and English.
Preferably belong to an emerging community in Waltham Forest (Afghan, Nepalese,
Algerian, Burmese, Sri Lankan, Romanian & Bulgarian communities).
Strong desire to raise awareness about healthcare services.
Strong communication skills.
Commitment to personal progression and openness to diversity.

Background/Purpose
Healthwatch is an organisation which has previously benefitted from the participation of its
young volunteers in influencing the provision of Health & Social care services across the county.
This includes the commissioning of a video production on sexual health and sponsorship of the
youth parliament process. Healthwatch Waltham Forest now envisages the creation of new
roles and opportunities for young volunteers across the county as representatives of their peers
in the Health & Social care sector.

Now is the right time for young people to become more actively and directly involved in health
and social care projects through Healthwatch, such as the Healthy Schools Initiative and Youth
Parliament. There will also be shadowing opportunities at senior committee and board level
meetings, accompanying Healthwatch liaison representatives at a strategic level.

Benefits:
CV building opportunities in Health & Social care sector

Tasks:
Attend relevant events in youth representative role and shadow Healthwatch Waltham
Forest liaison volunteers and staff at strategic level in the NHS and County Council
Provide advice to the Healthwatch Waltham Forest staff on strategic influencing
opportunities to raise the profile of Healthwatch Waltham Forest to young people and all
aspects of youth welfare

Time commitment:
Dependent on desired level of involvement

When:

Dates and times as agreed with Healthwatch Waltham Forest staff

Skills/experience needed:
Strong desire to see young people involved in decision making about raising standards of
Health & Social care service provision
Tact coupled with strong communication skills
Commitment to personal progression and openness to diversity

About the role
To assist Healthwatch Ealing staff in a range of administrative and support duties.
Key Tasks
- Offering general support to staff member/s in the Healthwatch Ealing office.

- Assisting with record keeping, paperwork and updating databases.
- Ordering stationery and other supplies
- Assisting with phone calls, visitors and directing enquiries to appropriate staff.
- Overseeing the smooth running of office machinery, faxes, photocopiers etc.
- Shredding confidential documents as required

Is this the right role for me?
All volunteers will be expected to be:
- Able to follow procedures and work in a team, on own initiative & under pressure.
- Proficient in the use of computers and IT in general, in particular Microsoft office
functions
- Comfortable using the internet, sending emails, researching websites etc.
- An ability to work with people in a flexible and efficient manner
- A desire to learn about the running of charity offices.
- Strong written and verbal communication skills.

Benefits of volunteering
- Enjoying the experience of volunteering as part of a friendly team and meeting
new people
- Increasing your confidence and learning new skills
- Using your experience with Healthwatch to develop your CV and seek work in
health and social care or other fields of employment
- Reasonable travel and expenses will be reimbursed in accordance with our
Volunteer Policy

Healthwatch Hammersmith & Fulham is an organisation which has previously benefitted from
the participation of volunteers from diverse cultural backgrounds, influencing the provision of
Health & Social care services across the borough. This includes research projects to evaluate
the quality of NHS services, signposting patients to relevant healthcare services, providing
information to the public on available Health and Social care services and guidance on
complaint procedures. Healthwatch Hammersmith & Fulham now envisages the creation of new
roles and opportunities for members of emerging communities across the borough as
representatives of members of their community in the Health & Social care sector.
The main motive of this opening is to ensure that members of emerging communities have
access to information about healthcare services available to them, and that no individual is
deprived of Health and Social care services due to lack of knowledge about services or issues
with communication in English. This would be a great opportunity for willing volunteers from
emerging communities to become more actively and directly involved in health and social care
projects through Healthwatch. In addition, this role would avenue opportunities for shadowing at
senior committee and board level meetings, working together with Healthwatch liaison
representatives and the project team at a strategic level.

Benefits:
CV building opportunities in Health & Social care sector. Developing new skills.

Tasks:
Get involved with community outreach programmes by Healthwatch Hammersmith
& Fulham, specifically targeting emerging communities in Hammersmith & Fulham.
Provide advice to the Healthwatch Hammersmith & Fulham staff on strategic influencing
opportunities to raise the profile of Healthwatch Hammersmith & Fulham to members of
emerging communities.

Engage in research projects led by Healthwatch Hammersmith & Fulham, aimed at
enabling access and providing awareness of healthcare services to emerging
communities.

Get involved in decision making about raising standards of Health & Social care service
provision.

Time commitment:
Minimum of 2 hours a week.

When:
Dates and times as agreed with Healthwatch Hammersmith & Fulham staff.

Basic requirements:
Ability to communicate fluently in native language and English.
Preferably belong to an emerging community in Hammersmith & Fulham
Strong desire to raise awareness about healthcare services.
Strong communication skills.
Commitment to personal progression and openness to diversity.

Background/Purpose

Healthwatch Bromley is an independent organisation set up to champion the views of patients in Bromley, with the goal of making services better and improving health and well-being.

Healthwatch Bromley require student ambassadors to engage with students, promoting the role of Healthwatch and encouraging all local people to become involved and have their voices heard. 

We are seeking driven individuals, with a passion for improving health and social care. We are particularly interested in those individuals who have an interest in engaging with members of the community and students to gather information about people experiences of health and social care services.

Benefits:

• CV building opportunities in Health & Social care sector.

• Developing new skills. 

Tasks:

• To gather views of students on their experiences of health and social care in Bromley. 

• To represent Healthwatch Bromley at a variety of boards, meetings and groups and gather information to feedback to the Healthwatch Team.

• To be responsible for locality Healthwatch groups, which will support representation for each area. 

Time commitment: 

• Minimum of 2 hours a week. 

When: 

• Dates and times as agreed with Healthwatch Bromley staff. 

Basic requirements:

• Ability to communicate fluently in native language and English.

• Preferably belong to an emerging community in Bromley (Afghan, Nepalese, Algerian, Burmese, Sri Lankan, Romanian & Bulgarian communities).

• Strong desire to raise awareness about healthcare services. 

• Strong communication skills.

• Commitment to personal progression and openness to diversity.