Voluntary Direct Employer Volunteer Roles

Our roaming tech volunteers provide one-to-one support to people with sight loss, visiting them in their own homes to help them get the most out of technology. They may help customers set up a new device, learn new features or trouble shoot tech problems. Roaming tech volunteers support people local to them.

*Identify and resolve computer problems; Install hardware, software and upgrades; New technology training; Support people with IT development.

*Helping blind and partially sighted people to use tech in their own home.

*Helping people remotely.
 

*Use our online system to manage requests for technology help and update progress to resolve problem.

*Customer focused approach; empowering attitude; Good communication skills; Natural tech user; Problem solving skills.

*Understanding Sight Loss Pack; Induction; Expenses; Support from Volunteers and Staff.

Board Trustee

Job title: Trustee

Responsible to: Chair and Board Members.

Salary: Unpaid: Reasonable expenses incurred while travelling to meetings can be claimed from the organisation.

About the role:

The role of the trustee board is to receive assets from donors, safeguard them and apply them to the charitable purposes of Salcare. The trustee board must always act in the best interests of Salcare, exercising the same standard of duty of care that a prudent person would apply if looking after the affairs of someone for whom they have responsibility. The trustee board must act as a group not as individuals.

Duties of a trustee:

The duties of a trustee are to:

· Ensure that Salcare complies with its governing document, charity law, company law and any other relevant legislation or regulations

· Ensure that Salcare pursues its objects as defined in its governing document.

· Ensure Salcare applies its resources exclusively in pursuance of its charitable objects. The charity cannot spend money on activities which are not included in the objects, however worthwhile they may be

· Ensure Salcare develops long-term strategy, defines its goals, and evaluates performance against targets.

· Ensuring the financial stability and sustainability of Salcare

· Safeguard the good name and values of Salcare.

· To ensure the effective and efficient administration of Salcare including having appropriate policies and procedures in place.

· To protect and manage the property of Salcare and to ensure proper investment of the organisation’s funds

· To appoint the most senior staff member and appraise their performance

As well as the statutory duties, each trustee should use any specific skills, knowledge or experience they have to help the board of trustees reach sound decisions. This may involve leading discussions, identifying key issues, providing advice and guidance on new initiatives, and evaluating or offering advice on other areas in which the trustee has particular expertise.

In addition trustees are expected to:

· Be committed to the vision and values of Salcare

· Abide by Salcare’s policies and procedures

· Meet the minimum time commitment including attending the majority of board meetings

· Declare conflicts of interest

· Keep informed of the organisation’s work

· Contribute actively to the Board of Trustees

· Participate in relevant training

· Be willing to undergo a Disclosure and Barring Service (DBS) check

· Agree to, and comply with, the Trustee Code of Conduct

Minimum time commitment:

On average the minimum time commitment is between six and ten days per year depending on level of involvement.

Board meetings:

Trustees are required to attend bi-monthly Board meetings for which they are expected to read papers and prepare. Board meetings usually take place at the Salcare main office, Heanor, for up to two hours during working hours: occasionally board meetings may be held remotely using Zoom or Microsoft Office. The timings of Board meetings is regularly reviewed in the light of the practical needs of the trustees.

Planning sessions and team building

Most years trustees will be expected to engage in two half day sessions; these will generally be during the day.

Committees/Working Groups

According to their individual skills and experience, most trustees will be invited to serve on a sub-committee. Some sub-committees are standing committees and meet quarterly, others are fixed term ‘task and finish’ groups.

Other Support

Generally trustees are expected to support in practical ways such as participating in interviewing for senior staff, representing Salcare at events, or engaging in fundraising activity; some of these activities take place during the day.

Term of service

Our practice is for Trustees to serve on the Board for a three-year period at the end of which they may be re-elected for up to two further terms.

Person specification:

Each trustee must have:

· A commitment to the vision, mission and values of Salcare.

· A willingness to meet the minimum time commitment including, on occasions, being available to staff for advice and support.

· Integrity including understanding of, and ability to maintain, confidentiality.

· An ability to analyse and evaluate information and think strategically.

· Good, independent judgement, political impartiality and the ability to think creatively in the context of the organisational and external environments.

· Willingness to express opinion in a reasoned way, balancing tact and diplomacy with a willingness to challenge and constructively criticise.

· An understanding of the governance role and acceptance of the legal duties, responsibilities and liabilities of trusteeship.

· Effective communication and interpersonal skills.

· An ability to work effectively as a member of a team and to take decisions for the good of Salcare.

· Capacity for self-reflection and active learning, and a willingness to undertake training when required.

· A willingness to complete induction activities and reading over their first six months of service.

The board of trustees collectively need a wide range of skills and experience including:

· Financial Management.

· Strategic Planning and setting targets.

· HR including volunteering.

· Fundraising and income generation.

· Charity law and charity governance.

· Understanding of national and local policy environment.

· IT and Digital.

· PR, Marketing, Communications and campaigning.

· Monitoring, evaluation and impact.

· Partnership and collaboration.

· Service user perspectives, involvement and consultation.

· Key policy areas including Health & Safety, Safeguarding and Equal Opportunities/diversity etc.

· Lived experience of the disadvantages and challenges faced by users of Salcare’s services.

· Specific knowledge and experience relating to our work including:

· Domestic violence and abuse legislation

· Therapy and counselling

· Working with children and young people

· Mental health

· Food and fuel poverty

· Welfare Rights

At this time we are specifically looking for up to four individuals with experience of at least one of the following areas:

· Charity Finance including budgeting and year end accounts (Treasurer Role).

· Working with young people and children including experience of Ofsted.

· Corporate Social Responsibility and who have a network with businesses within the region.

· Income generation including the development of Social Enterprise.

· Developing communications strategy including social media.

Applications from those without these specific skills are also welcome and individuals from minority communities will be especially welcome. Survivors of domestic violence and those with lived experience of poverty and associated challenges, who have not been users of Salcare’s own services over the last 12 months, are also particularly welcome.

Could you be the welcoming face of RNIB? Do you have good communication skills and enjoy meeting and helping people? We need friendly, enthusiastic people like you to give visitors to our Products for Life Store the best possible experience when they come to us for information about our products and services or general enquiries. Ideally, you will have some flexibility to fit in with the needs of the Products for Life Store.

*Answering and making telephone calls; Assist with a variety of admin tasks; Create documents and input data; Meeting and greeting visitors; Provide sighted guiding.

*You will be speaking to blind and partially sighted people and explaining the different products and services that RNIB offer.

*Ability to use your own initiative; Approachable & empathetic nature; A welcoming and friendly nature; Good Interpersonal Skills; Microsoft Word, Excel and internet; Reliable, punctual and trustworthy; Willingness to work as part of a team.

*A chance to give something back; A chance to make a difference; A sense of achievement; Experience working in a National Charity; Meeting new people; New experiences and skills; Work with a variety of people; Work with people with sight loss.

*A chance to give something back; A chance to make a difference; A sense of achievement; Experience working in a National Charity; Meeting new people; New experiences and skills; Work with a variety of people; Work with people with sight loss.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

About Onja

Onja is a social enterprise training underprivileged youth into world-class software developers.

We find the brightest students in Madagascar who can’t afford to continue their education, and train them in English language and software development. After just two-and-a-half years they are ready to work as remote front-end software developers in international tech teams.

Once in a job, our developers earn a good salary that helps them support their families and pay forward the opportunity to a new wave of students. They unlock exciting careers that fulfil their potential, and accelerate the development of their nation (see ‘How Onja Works’ below).

Our first cohort, ‘Wave 1’, consists of nineteen talented and committed graduates who are now working remotely for our partner companies in Europe and the US. With this immensely successful first cohort, and a proven social model, our goal is now to scale our impact: we aim to take on 360 new students over the next four years. 

About the Role

In 2019, we developed and delivered a full-time course that allowed twenty students to progress from absolute beginners to upper intermediate speakers (B2 level) in just one year, with some students even reaching an advanced (C1) level. Our first cohort contained 19 developers and we plan to train hundreds of students in the coming years. Our challenge now is to scale our organisation, bringing opportunities to hundreds, moving to thousands of students. Your mission as our English Course Designer is to rebuild this course, from the ground up, into a highly scalable online-style programme.

Your responsibilities include:

• Creating engaging video lectures, learning activities and course content to build on an existing course. 
• Create supporting material/media (audio, video, simulations, role plays, games etc)
• Collaborate with existing Onja teachers, incorporating their specific experience into your course design.
• Applying tested instructional design theories, practice and methods
• Decide on the criteria used to assess learners’ performance and develop assessment instruments.
• Maintain project documentation and course folders.

This is a pivotal role for Onja at this exciting time. We are poised to grow fast and our dream is to train thousands of new students each year. You will be setting the foundations not just for this first cohort but the waves of youth that will follow in future years.

Requirements

• A twelve-month commitment is preferred.

• Instructional design experience as well as teaching English as a Second Language (ESL) experience is preferred however a willingness to learn and grow in the role is most important to us.

 What you can expect

• You’ll join our tight-knit, committed team in Toamasina, Madagascar. 
• We know it’s a big move so we will look after you and make sure you are secure and settled. 
• We’ll provide secure, comfortable, beachfront accommodation and food. 
• We are able to offer a good local salary – enough to live comfortably and have plenty left over for holidays travels. 
• Unlimited annual leave. We recommend between 30 and 35 days as a guide to give you time to explore the wonders of Madagascar
• We also offer 25% remote work, for when you are keen to get some city vibes in Madagascar.
• We’ll provide optional weekly Malagasy lessons to bring you up to speed with the language.
• Your visa will be sponsored.
• Sponsored flights.

Start date

We are ready for you now, but generally allow for two months from the time the contract is signed. 

How Onja Works

Onja is a social enterprise with a sustainable model:

1. Search for brilliant minds who would otherwise be limited to low-paid, unfulfilling careers.
2. Students receive two years of English and software development instruction. 
3. Graduates earn (and continue learning) at our outsourcing enterprise. 
4. All profits are used to train the next wave of students and the cycle begins again.

You will be supporting people to express their emotions, provide a time for people to relax and feel proud of their final art products! We are recruiting for a volunteer to support and facilitate an art and craft group.

What you will be doing

• To prepare arts and craft sessions, involving individuals in the planning process where possible
• Inspire and motivate individuals to develop their arts and craft skills, assisting them in the creation of their projects and supporting them to brainstorm and use their own initiative
• Encourage individuals to continue independent activities

The skills you need

• Experience of arts and/or crafts either in a professional, educational, or personal level
• Able to collaborate with individuals to plan an art group session and facilitate confidently
• A calm and patient manner
• Ability to provide a trusting, open, kind-hearted atmosphere that encourages learning and participation
• An effective communicator with a patient and sympathetic nature
• Ability to handle individuals with complex needs and work with a person-centred approach

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Our amazing team of volunteers help us run over 100 shops across England and Wales.

Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

We’re looking for volunteers who are:

• Reliable and friendly
• Respectful of others and their diversity
• Passionate about customer service
• Interested in learning about and supporting the work of Sense

Volunteering in one of our Sense Shops will involve a variety of tasks that you can get involved with. These include:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health, safety and social distancing measures to ensure the safety of everyone

We believe that volunteers enable us to bring people together and provide opportunities for people with complex disabilities to communicate and experience the world. This is why it is important to us that our volunteers feel supported and rewarded. Here is what we can offer you as a volunteer:

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind.

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. 

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health, safety and social distancing measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

As three West Midlands-based building preservation trusts experiencing unprecedented growth, we are seeking a strategic leader with a passion for historic buildings and their conservation. West Midlands Heritage Trust, a new Charitable Incorporated Organisation, is being established to strengthen our organisational resilience and delivery capacity, with the volunteer Chair helping to shape the direction of this exciting, new Trust.

We welcome all contact for further information or to arrange an informal discussion about this opportunity with our Project Director.

About Onja

Onja is a social enterprise training underprivileged youth into world-class software developers.

We find the brightest students in Madagascar who can’t afford to continue their education, and train them in English language and software development. After just two-and-a-half years they are ready to work as remote front-end software developers in international tech teams.

Once in a job, our developers earn a good salary that helps them support their families and pay forward the opportunity to a new wave of students. They unlock exciting careers that fulfil their potential, and accelerate the development of their nation (see ‘How Onja Works’ below).

Our first cohort, ‘Wave 1’, consists of nineteen talented and committed graduates who are now working remotely for our partner companies in Europe and the US. With this immensely successful first cohort, and a proven social model, our goal is now to scale our impact: we aim to take on 360 new students over the next four years. 

Our fast-growing team is very united, committed to the mission, and hardworking, but we also maintain a relaxed and peaceful atmosphere that you’ll find everywhere in Madagascar. 

Onja is located in Toamasina, a lively city with beautiful beaches, nice restaurants, and with plenty to do and see. Toamasina is Madagascar’s second largest city (population 300,000) yet is surrounded by plenty of natural beauty, and even has a national park nearby. 

About the position

From 2020 to 2021,  we developed and delivered a full-time English and software development course that allowed nineteen students to progress from absolute beginners to industry-ready software developers, and they are now all working in US/European tech teams remotely from Madagascar.  While our developers were still students, they also received considerable instruction in professionalism which has made a big difference to their current job performance and success.  While professionalism is sometimes overlooked, we believe that these soft skills are crucial for success in life and work. Our challenge now is to scale our organisation, bringing opportunities to hundreds, moving to thousands of students. 

Your mission as our Professionalism Course Designer is to take our existing professionalism course and build on it, creating a highly scalable digital course.
 

Your responsibilities include:

Building a course focusing primarily on workplace professionalism and communication in a scalable online-style programme. How this can be achieved is very open and will depend on you and some input from the wider team. We imagine it’s likely to include the following:

• Finding existing online material and incorporate useful material into the course
• Creating engaging video lectures, learning activities and course content
• Collaborate with our existing Communication Coach, incorporating their specific experience into your course design.
• Deciding on the criteria used to assess students’ performance and develop assessments.
• As we are a startup social enterprise there will likely be opportunities to wear many hats, contributing to other parts of the organisation. 

This is a pivotal role for Onja at this exciting time. We are poised to grow fast and our dream is to train thousands of new students each year. You will be setting the foundations for  waves of youth that will follow in future years.

Requirements

• Twelve month commitment (this ensures sufficient time to make a truly meaningful impact) with potential to renew/extend.
• Excellent English communication skills
• Experience working in professional environments

What you can expect

• You’ll join our tight-knit, committed team in Toamasina, Madagascar. 
• We know it’s a big move so we will look after you and make sure you are secure and settled. 
• Secure, comfortable accommodation is provided
• Food is provided
• We are able to offer a stipend/good local salary – enough to live comfortably and have plenty left over for holidays travels. 
• Unlimited annual leave. We recommend between 30 and 35 days as a guide to give you time to explore the wonders of Madagascar.
• We also offer 25% remote work
• We’ll provide optional weekly lessons to bring you up to speed with the language.
• Your visa will be sponsored.
• Sponsored flights

How Onja Works

Onja is a social enterprise with a sustainable model:

1. Search for brilliant minds who would otherwise be limited to low-paid, unfulfilling careers.
2. Students receive two years of English and software development instruction. 
3. Graduates earn (and continue learning) at our outsourcing enterprise. 
4. All profits are used to train the next wave of students and the cycle begins again.

As an Activities Volunteer you will be facilitating activities with our clients to give them an opportunity to socialise, have a bit of fun! Activities will include games, arts and crafts as well as scope for other activities, depending on the group. This will be in a women-only hostel so a female volunteer is required. 

*Please be aware that willingness to complete a Food Hygiene certificate if running cooking activities is needed. This can be organised through St Mungo’s.

Please see all locations and the time commitments we are currently recruiting for in this role:

• Hammersmith and Fulham- Monday-Sunday, between 9am-5pm, 3 hours per week 

In this role, you will be supporting us with all or some of the following tasks: 

• Coming up with activities each week that meet the needs of the group, including asking clients what activities and games they would like to do. 
•  Supporting staff in your service to buy in relevant materials needed for different activities if required.
• Adhering to St Mungo’s Policies and Procedures at all time.

Do I need to have any specific skills? 

• Experience of, or an interest in, facilitating a variety of activities.
• Willingness to complete a Food Hygiene certificate if running cooking activities.
• Confidence in leading a group with staff present.
• Client-focused and able to collaborate and adapt to changing needs.
• A friendly personality, good communication and interpersonal skills, enthusiasm and motivation.
• Willing to learn and develop within the role.
• An understanding of the causes of homelessness and its impact.
• Genuine interest in and commitment to St Mungo’s work and client group.
• An understanding of and commitment to diversity & equality. We particularly welcome applicants with experience of using and moving on from support services.

Our amazing team of volunteers help us run over 100 shops across England and Wales.

Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

We’re looking for volunteers who are:

• Reliable and friendly
• Respectful of others and their diversity
• Passionate about customer service
• Confident with cash handling with an eye for detail
• Interested in learning about and supporting the work of Sense

Volunteering in one of our Sense Shops will involve a variety of tasks that you can get involved with. These include:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health, safety and social distancing measures to ensure the safety of everyone

We believe that volunteers enable us to bring people together and provide opportunities for people with complex disabilities to communicate and experience the world. This is why it is important to us that our volunteers feel supported and rewarded. Here is what we can offer you as a volunteer:

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind.

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Our amazing team of volunteers help us run over 100 shops across England and Wales.

Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

We’re looking for volunteers who are:

• A leader, able to motivate others and get them involved to achieve great results.
• A team player who is good with people and enjoys interacting with the public.
• Passionate about providing great customer service; friendly and helpful. 
• Enthusiastic and motivated with a positive attitude.
• Flexible, proactive, reliable and trustworthy.
• Confident with cash handling and have an eye for detail.
• Aware of health and safety issues and happy to follow policies and procedures.
• Respectful of others and their diversity.
• Interested making a difference to people who have complex disabilities and are deafblind. 

Our Key Volunteers are shop volunteers who have additional responsibilities. This is a varied and responsible role where you’ll be provided with training that will equip you to support the Shop Manager and Assistant with the day to day running of the shop, including: 

• Provide a warm, friendly welcome to customers.
• Provide great customer service and a fantastic shopping experience, support other volunteers to do the same.
• Receiving donated goods from members of the public. 
• Processing sales and serving on the till.
• Open and close the shop when necessary to support the Shop Manager.
• Cash up the till at the end of the day.
• Support with sorting donations and price stock, keeping the shop stocked up, clean and tidy.
• Promoting Gift Aid and other Sense fundraising initiatives.
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community.
• Supporting with the recruitment and training of new volunteers. 
• Following health and safety measures to ensure the safety of everyone.

We believe that volunteers enable us to bring people together and provide opportunities for people with complex disabilities to communicate and experience the world. This is why it is important to us that our volunteers feel supported and rewarded. Here is what we can offer you as a volunteer:

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind.

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Our amazing team of volunteers help us run over 100 shops across England and Wales.

Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. 

Please note that we are looking for volunteers to work Sundays, ideally with the flexibility to do other days as and when required. Please do not apply to this role if you are under 18 years of age.

We’re looking for volunteers who are:

• A leader, able to motivate others and get them involved to achieve great results.
• A team player who is good with people and enjoys interacting with the public.
• Passionate about providing great customer service; friendly and helpful. 
• Enthusiastic and motivated with a positive attitude.
• Flexible, proactive, reliable and trustworthy.
• Confident with cash handling and have an eye for detail.
• Aware of health and safety issues and happy to follow policies and procedures.
• Respectful of others and their diversity.
• Interested making a difference to people who have complex disabilities and are deafblind. 

Our Key Volunteers are shop volunteers who have additional responsibilities. This is a varied and responsible role where you’ll be provided with training that will equip you to support the Shop Manager and Assistant with the day to day running of the shop, including: 

• Provide a warm, friendly welcome to customers.
• Provide great customer service and a fantastic shopping experience, support other volunteers to do the same.
• Receiving donated goods from members of the public. 
• Processing sales and serving on the till.
• Open and close the shop when necessary to support the Shop Manager.
• Cash up the till at the end of the day.
• Support with sorting donations and price stock, keeping the shop stocked up, clean and tidy.
• Promoting Gift Aid and other Sense fundraising initiatives.
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community.
• Supporting with the recruitment and training of new volunteers. 
• Following health and safety measures to ensure the safety of everyone.

We believe that volunteers enable us to bring people together and provide opportunities for people with complex disabilities to communicate and experience the world. This is why it is important to us that our volunteers feel supported and rewarded. Here is what we can offer you as a volunteer:

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind.

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.