Volunteer roles

URBAN YOUTH - VOLUNTEER WITH US!

New Start-Up - New Beginning - Endless Opportunities

We're looking for an organised and enthusiastic individual to join us at Urban Youth in the volunteer role of Volunteer Coordinator, where you will play a crucial role in supporting our mission to make a meaningful impact on young people’s lives across London.

In this role, you will:

• Recruit and Onboard Volunteers helping to grow our team by attracting passionate and dedicated volunteers, facilitating the application process, and ensuring a welcoming and informative onboarding experience.

• Act as the Primary Point of Contact for our volunteers, ensuring they feel valued, motivated, and supported in their roles.

• Coordinate Volunteer Activities and organise volunteer schedules, assign tasks, and manage attendance to ensure smooth and effective running of our programmes and initiatives.

• Develop Training Programmes, including identifing training needs and organise engaging, interactive sessions to help volunteers thrive in their roles and develop skills.

• Promote Team Spirit by fostering a positive and collaborative environment among volunteers, organising team-building activities to ensure everyone feels part of the Urban Youth family. You will build a close knit team spirited community of volunteers.

• Maintain Records and keep accurate records of volunteer information and activities, ensuring compliance with Urban Youth's policies and procedures. This includes creating and maintaining the volunteer database and other files.

• Raise Awareness and represent Urban Youth at community events, helping to raise awareness of our work and attract new volunteers.

We're Urban Youth

Urban Youth is an exciting and vibrant new start-up youth work organisation based in London, passionate about empowering London's youth to get involved, discover their path, and shape their destiny. Our vibrant community organisation is dedicated to uplifting young people through engaging, impactful youth work activities that inspire growth, connection, and self-discovery.

JOIN US AT URBAN YOUTH

Get Involved | Discover YOUR Path | Shape YOUR Destiny

URBAN YOUTH - VOLUNTEER WITH US!

New Start-Up - New Beginning - Endless Opportunities

You MUST be in London to apply for this role!

Are you passionate about making a difference and shaping the future of young people? Urban Youth is seeking dedicated and visionary individuals to join our board as Trustees. In this role, you’ll provide strategic guidance and oversight to ensure Urban Youth achieves its mission of empowering young people across London.

In this role, you will:

• Provide Strategic Leadership, to help set Urban Youth’s vision, goals, and priorities, ensuring alignment with the needs of young people and the community.

• Ensure Good Governance, to oversee Urban Youth’s operations, ensuring compliance with legal and regulatory requirements, including safeguarding policies and charity law.

• Support Financial Sustainability, to monitor budgets and financial performance, ensuring resources are managed effectively to achieve our mission.

• Advocate for Urban Youth, to act as an ambassador for Urban Youth, representing Urban Youth at events and within the community to raise awareness and build support.

• Bring Expertise and Insight, to share your skills, experience, and perspectives to strengthen Urban Youth’s impact and effectiveness.

• Champion Diversity and Inclusion, to promote an inclusive approach to decision-making and ensure Urban Youth reflects the diversity of the community it serves.

We're Urban Youth

Urban Youth is an exciting and vibrant new start-up youth work organisation based in London, passionate about empowering London's youth to get involved, discover their path, and shape their destiny. Our vibrant community organisation is dedicated to uplifting young people through engaging, impactful youth work activities that inspire growth, connection, and self-discovery.

JOIN US AT URBAN YOUTH

Get Involved | Discover YOUR Path | Shape YOUR Destiny

URBAN YOUTH - VOLUNTEER WITH US!

New Start-Up - New Beginning - Endless Opportunities

Are you a creative visionary with a flair for design? Urban Youth is looking for a talented and enthusiastic Graphic Designer to join our team as a volunteer. In this role, you’ll help shape our brand identity and create a logo that embodies the spirit of Urban Youth, making a lasting impact on the young people we serve across London.

In this role, you will:

• Create Our Logo, by designing a modern, vibrant, and unique logo that captures the essence of Urban Youth, inspiring young people and creating a strong visual identity for our organisation.

• Develop Our Brand Identity, by establishing a cohesive and engaging brand style, including colour palettes, typography, and graphic elements, that reflects our mission and resonates with our audience.

• Collaborate with Our Team, by working closely with our leadership team to understand Urban Youth’s vision and values, translating them into compelling designs.

• Ensure Consistency, by providing design guidelines to ensure consistency across all Urban Youth materials, from social media to print collateral.

• Inspire Through Design, by using your creativity to communicate our mission visually, enhancing our presence in the community and attracting support for our work.

We're Urban Youth

Urban Youth is an exciting and vibrant new start-up youth work organisation based in London, passionate about empowering London's youth to get involved, discover their path, and shape their destiny. Our vibrant community organisation is dedicated to uplifting young people through engaging, impactful youth work activities that inspire growth, connection, and self-discovery.

JOIN US AT URBAN YOUTH

Get Involved | Discover YOUR Path | Shape YOUR Destiny

WANTED: Local Legends. No Cape Required.

Some kids climb trees.
Some build rockets from cardboard boxes.
Some are learning how to light a fire without burning their eyebrows off.
They’re curious, messy, hilarious – and they need YOU.

At 23rd Poplar Scouts, we’ve got a growing bunch of Squirrels, Beavers, Cubs, Scouts, and Explorers (ages 4 to 18) who are bursting with energy, questions, and potential.

And we’re looking for more grown-ups (yes, you!) to join our crew of volunteers.

Here's the deal - we don’t care if you can’t tie 12 knots or survive a week in the woods with just a spork or whether you're a parent, student, working professional, or retiree.
We do care if you:

• Enjoy seeing young people grow in confidence

• Like a laugh

• Are reliable

• Are up for trying something new (even if it involves glitter, tents, or biscuits)

You could help once a week, once a month, or just whenever you can. We’ll show you the ropes, give you some training, and promise not to make you wear shorts in winter.

This is about community, confidence, and connection – and giving young people a place to feel like they belong.

Sound good?

�� Click on apply and share a few details about yourself.

Join us at 23rd Poplar Scouts and help shape the future, one adventure at a time.

Volunteer roles available in:

• Squirrels (4–6 yrs) – storytelling, play, and first friendships.

• Beavers (6–8 yrs) – crafts, games, and learning new things.

• Cubs (8–10½ yrs) – exploring, teamwork, and outdoor skills.

• Scouts (10½–14 yrs) – adventure, responsibility, and independence.

• Explorers (14–18 yrs) – leadership, community service, and big challenges.

Women's Aid Luton is seeking a visionary and dedicated Chair of the Board to lead and support the transformation and growth of our small yet impactful charity.

Women’s Aid Luton supports over 800 of society's most vulnerable women and children each year, helping them escape horrific abuse and violence. We provide a safe haven across our five refuges in Luton, operate a helpline, and offer bespoke assistance for families. Our services include access to legal advice, mental health support, employment assistance, and resettlement aid.

One of our refuges is dedicated to women from South Asian communities, with staff who speak Punjabi, Bengali, and Urdu. We also have a refuge for single women with complex support needs, such as mental health issues and drug and alcohol dependencies, often stemming from the trauma of domestic violence and abuse.

In addition to our direct support services, we focus on prevention and intervention by working with schools to raise awareness of domestic abuse. We are committed to disrupting exploitative and abusive relationships to prevent loss of life and reduce the long-term economic and social costs to society. Our services contribute to creating a safer, more compassionate community, supporting women and children from diverse socio-economic, religious, and cultural backgrounds, including those with complex needs.

With the current challenges facing our sector, we are focused on creating financial sustainability and resilience within the organisation, focusing on a robust funding strategy and a dynamic response to risk.

Our current Chair will come to the end of their term next year, and therefore we’re seeking a new Chair to support the charity in delivering our vital work.

The Chair of Trustees is a pivotal role within our organisation. Your leadership and dedication will be instrumental in ensuring we not only maintain but also expand our vital support and services for those in need. By guiding our strategic vision and fostering a culture of compassion and excellence, you will directly impact the lives of countless vulnerable women and children, helping them rebuild their lives and find hope for the future. Your commitment will drive our mission forward, creating lasting change and a safer, more supportive community for all.

What are we looking for?

EXPERIENCE

• An understanding and passion for the violence against women and girls sector
• Significant experience as a non-executive
• An understanding of UK charity governance and working with or as part of a Board of Trustees
• Experience of operating at a senior strategic leadership level
• An ability to network with both internal and external stakeholders.
• Sensitivity and discretion in dealing with staff and service user issues.
• Significant experience and success in leading groups of people in either a professional or voluntary capacity to achieve results.
• Experience of chairing meetings.
• Significant experience of managing, motivating, and developing people.
• Strong experience of developing, deploying, and evaluating strategic plans with a view to maximising impact and benefit.
• Experience of financial management and a broad understanding of charity finance issues

 SKILLS AND ABILITIES

• Exceptional leadership skills; able to cultivate effective collaboration but also comfortable in taking responsibility for difficult choices.
•  Effective strategic communicator: able to articulate Women’s Aid Luton’s vision and engage and inspire others both within the organisation and externally.
• Highly effective relationship and alliance building abilities.
• Sound judgement with high capacity for self-reflection.
• Capacity to support both Board and Executive development.
• An ability to work within the realistic expectations and limitations for the Charity

ATTRIBUTES

• Dynamic leadership style that guides and inspires the Board and Executive to fulfil their respective responsibilities.
• A strong personal commitment to improving Equity, Diversity, and Inclusion.
• Collaborative approach with excellent interpersonal skills.
• A strong personal commitment to Women’s aid Luton’s vision and mission replace with: Demonstrate a strong and visible passion and commitment to the charity, its strategic objectives and cause
• Demonstrate tact and diplomacy, with the ability to listen and engage effectively
• Strong networking capabilities that can be utilised for the benefit of the charity
• Ability to commit time to conduct the role well, including travel and attending events out of office hours

TERMS OF APPOINTMENT

The initial appointment is for a three-year term but can be extended for one further term for a maximum of six years. 

 “Joining Women’s Aid in Luton as a Board member has enabled me to use my professional expertise in a way that gives back to the community. I know that all the energy and time I give is helping to strengthen the organisation and ultimately the women and children it seeks to support. Joining the Board has been immensely rewarding and I highly recommend it as a valuable way to volunteer your time for a good cause.” – current Board Trustee at Women’s Aid in Luton.

Due to the sensitive nature of this role, we will be considering female volunteers only for this post in accordance with the provisions of the Occupational Requirement (Equality Act 2010, pursuant to schedule 9 part 1). Applicants will be required to have a satisfactory enhanced disclosure through the Disclosure and Barring Service.

We actively encourage applications from women from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from women from Black, Asian and minoritised communities and women who have personal experience of domestic abuse.

If you have some time, energy and interest in the domestic abuse sector and believe you can make a difference to Women’s Aid Luton, we would love to hear from you.

Do you have experience with UK employment law as an HR Manager, HR Director or equivalent? 

Connection Support are seeking a Trustee that will support us in our vision of being a thought-leader in the prevention of homelessness, mental ill-health, and leading innovative services that prevent crises from happening. 

About us

At Connection Support, our team of staff and volunteers work alongside people to overcome life’s challenges.  We do this through our values of empowerment, collaboration, compassion and taking a personalised approach in all aspects of our work. 

We believe in a future where people are free from crisis, and effective prevention is the key. But for times when crises do happen, we’ll be there to help every step of the way. 

About the role

The trustee will support the board, the CEO the Head of HR and wider senior team with advice, guidance and sharing their experiences specifically related to: 

• Contributing to existing projects. 

• Maintaining good relationships with relevant agencies and potential partners.

• Advising on Human Resources issues affecting Connection Support staff and volunteers. 

• Assisting the tendering process for existing and new contracts. 

• Guiding the board on addressing employee needs and advising on potential strategies that enable Connection Support to grow in the sector. 

This is an exciting time to join Connection Support as we start our new three year strategy. 

Time commitment

The anticipated time commitment for a Trustee is up to a day a month. Approximately 2-3 hours per month in person, and then 2-3 hours of supporting with projects which can be from home. 

Trustee positions are not paid but travel and subsistence expenses are reimbursed.

About you

Our values are extremely important to us, so it is essential that your personal values align with ours, and you are passionate and motivated by the impact you can have by being part of Connection Support. We would also like you to have the following;

• Experience of UK employment law as an HR Professional at Manager or Director level. 

• Creating and implementing staff and organisational development programs to support career development and staff wellbeing.

• Provide guidance on a myriad of HR topics e.g.; TUPE, remuneration, benefits, disciplinary, recruitment and training. 

If you are not sure if this role is for you, we can arrange a no obligation chat with a member of the board or the CEO. 

Previous experience as a Trustee is not necessary as we provide a full induction. We pair new Trustees with an experienced member and offer training opportunities to Board members. 

How to apply

Please submit the following documents to our recrutiment department, informaiton can be found in the recuritment pack.

• We want to know why you’re interested in becoming a trustee. Please send us a cover letter or email telling is why you want to join the Board of Trustees, and your experience as outlined above. If you would like to share your experiences with us in a different way, please let us know and we are happy to support. 

• We want to know more about you! Please send us an up to date CV of your career history, key responsibilities and achievements. If you do not have a CV, you can send us an email with a summary of your experience.

• We need to know what others say about you. Please send us two professional references(only contacted with prior consent). If you have any difficulty with references, please contact us and we can discuss alternatives with you.

Interviews

Interviews will be held as suitable people apply, so we encourage you to apply as soon as possible. We reserve the right to close this advertisement early. 

If you are interested in finding out more about the opportunity and would like to discuss the role informally, please contact us and we will arrange a no obligaiton chat with the CEO or a member of the board.

Further information can be found in our Board of Trustees Recruitment Pack. 

Background

First Step is a Charity based in the London Borough of Havering, working with families of children with special needs and/or disabilities. For more than 35 years, we have supported in excess of 1,500 families and their children.

Families are referred or self-refer to us at a moment of crisis or uncertainty, normally pre-diagnosis, where they have concerns about their child.  We provide a range of family-centric services tailored to each family’s and child’s needs.

During our history we’ve had highs and lows, including overcoming a challenging time following the withdrawal of funding from the Local Authority in 2017 as part of their own austerity cuts.  Despite this, we’ve managed to sustain the charity through increased fundraising.

Our current Board has more than 80 years of experience, and over the next couple of years we’re looking to add some new and dynamic Trustees to strengthen the team and bring refreshed critical and creative thinking to our Charity.

The Chair of Trustees Role

Our Chair is looking to stand down after 10 fulfilling years, and we are looking for a new Chair to work with our Board and CEO to further strengthen our organisation long into the future.  

The new Chair should be ambitious for our Charity and have the vision and energy to help it extend its reach and impact, along with being an experienced leader who has empathy for our families, and lives our values.

They will need to have the ability to lead from the front in a collaborative style that builds consensus amongst the board, so we can meet the challenges ahead.

First Step are passionate about creating a diverse workforce and positively encourage applications from under-represented communities.

Hello, we are looking for an experienced film editor to help assemble a full length feature documentary (about the personal lives of wonderful Cancer Research Scientists). Working title: 'Stars of Cancer'  This might suit a retired big-gun who may have worked on some of the bigger US and British movies and would have the experience. Our director has worked on some major films in the past and knows that editing is a SPECIALISED field that requires years of experience.

Most of the greatest editors have now retired and it is hoped that one of these sup-cutters will step forward to get us through post production on a project that will help Cancer Research because revenue/profits from global sales of this unique one-off independent movie WILL go to cancer research.  We will supply equipment and the director can work alongside the editor if required.

Kind regards, the Stars of Cancer team.

 

Make a real difference to children in Wales with a life-shortening condition by becoming a Fundraising Volunteer today!

As a Fundraising Volunteer you’ll assist with fundraising events and collections throughout the year, as and when you can.

You’ll engage with members of the public and use your knowledge of your local area to promote the work of Ty Hafan.

By becoming a fundraising volunteer, you'll help us raise essential funds for children with life-shortening conditions and their families. 

Considerations:

Age requirement: 16 (If under 18 you will be required to provide parental permission)

Location: Throughout South/West Wales

Commitment: Flexible

Background checks: We will ask you to provide us with the details of two referees. A DBS check may be required for roles with more responsibility.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know if you require any adjustments during the informal chat for this role.

Activities include:

• Take part in our bucket collections throughout the year in town/city centres, supermarkets, shopping centres and other venues. You'll be added to our mailing list and receive occasional emails throughout the year with information about upcoming volunteering opportunities. You can then register your interest when you see something that appeals to you

• Use your knowledge of your local area to place collection tins in your community, visiting the premises on a regular basis and count and bank the money on our behalf

• You will promote Ty Hafan fundraising events and campaigns in your community (for example Tea for Ty Hafan) and encourage others to register to hold their own tea party

•You will encourage local community groups and organisations to support and fundraise for Ty Hafan, using your existing networks and knowledge of your community

• You will work closely with the Regional Fundraiser to maximise all opportunities within your area

This role is purely voluntary and this arrangement is not a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

The Eye Health & Low Vision Services team is looking for an individual to sit as an expert patient for a group of 4 students who will carry out a low vision assessment. This will include measuring the person’s vision on a sight test chart and contrast sensitivity on an adapted sight test chart. They will be asked all the questions that they would normally be asked in a low vision assessment some of these are personal details about their general health, eye health and emotional wellbeing. They will also discuss what low vision aids the person uses and explore other options that would be suitable for them. This information is recorded anonymously and only used for teaching purposes and for the student to show evidence that they have carried out a low vision assessment. It will give students a wonderful opportunity to talk to a person with low vision in detail about the challenges of sight loss or visual impairment and learn how they overcome those challenges. The students will be supervised by a qualified experienced low vision optometrist. The person would have to be visually impaired but must have some usable vision – preferably using low vision aids

As our new Chair, you will play a pivotal role in shaping the future of our organisation and the lives of those we serve. The Chair leads the board, ensuring that it governs the charity effectively, in service of the charity’s vision and mission.

About Youth Concern

We are an independent charity based in Aylesbury Vale, Buckinghamshire that supports 13-25 year olds. We are inclusive; we aim to support all 13-25 year olds, but specialise in helping those facing additional challenges.

What will you be doing?

Your expertise, passion, and fresh perspective will be invaluable assets as we navigate challenges, seize opportunities, and continue to make a meaningful difference in the lives of the Vale’s young people. Your commitment to our cause will be met with unwavering support and appreciation from fellow trustees and our dedicated executive team.

Role summary 

You will:

• Provide strategic leadership to the charity and the board, ensuring that Youth Concern achieves its mission, and fulfils its responsibilities for the governance of the organisation
• Work in partnership with the Chief Executive and team
• Lead the board in ensuring that it fulfils its responsibilities for the governance of the organisation
• Optimise the relationship between the board and Youth Concern’s staff and volunteers.
• Plan and chair the board meetings, with others (mainly and normally the Chief Executive) as appropriate
• Act as a spokesperson and figurehead for Youth Concern; be willing to champion Youth Concern’s work through personal networks
• Provide supervisory support, annual appraisal and ongoing development and input to the Chief Executive

 Time commitment (estimated at two days per month)

• Attending 6 board meetings annually. Currently meetings last 2 hours and are held in person, with the option to attend remotely. 
• Attend sub-committees as required, which are around 1 each month (although as Chair, you are a member of all sub-committees, so can attend more as desired/needed)
• Monthly scheduled meeting with the Chief Executive with flexibility to respond swiftly to the occasional ad hoc issue
• Attending an annual half day strategy session.

What are we looking for?

Essential

• Experience of being a trustee. (You do not need to have been a Chair previously.)
• Experience of working with or for young people
• Experience of leading organisations through periods of growth
• A keen sense of strategic purpose
• An inclusive leadership style and the ability to listen and engage effectively
• Oversee Youth Concern’s financial plans and budgets and monitor and evaluate progress. Whilst the trustee/treasurer takes the lead on this, the Chair is a member of the finance sub-committee
• Be responsive
• Live within easy and quick travel time of Aylesbury

What Difference will you make?

Why should you apply?

Youth Concern believes every young person has the right to be fed, to a safe home, to a good education and later, to employment.

In becoming a trustee, you will be helping young people thrive. And because:

• You believe a few hours a month, working for young people, is a good investment of your time
• You want to give something back
• Your skill set will benefit a growing local charity
• You want to be part of Youth Concern’s success story

Croydon Almshouses is seeking new trustees from all backgrounds who are passionate about giving their time to a dynamic Croydon charity that works to reduce the impact of poverty on people’s lives, so they can live with more dignity and independence.  We welcome applications from all, and are currently seeking trustees with experience and/ or professional qualifications in:

· Finance

· Communications

· Working with older people

· Property Surveyor (MRICS or FRICS)

About Croydon Almshouses: 

Croydon Almshouses is the oldest charity in Croydon, and we are proud of our heritage. For over 550 years we have been supporting people who experience the impact of poverty.  Since 1447 we have offered almshouses, and for the last 40 years have also awarded grants to Croydon’s voluntary sector and individuals. 

At the heart of who we are, is our belief and commitment to ‘community’.  Our Croydon Almshouses community is made up of our residents, staff, and trustees.  We are also part of our local Waddon community, and the wider Croydon community.  In some ways, most importantly, we recognise that we all belong to several communities which connect us with our backgrounds, our interests, our challenges. 

About the Role: 

You will be joining a committed and progressive Board of Trustees which is tasked with offering robust governance oversight to the charity, which is currently embarking on its ambitious 2024-2028 Strategy: “Do more, Do Better”. 

To learn more about Croydon Almshouses, the specifics of the role, and the time commitment, please click the attached role description pack. 

Timeline: 

Closing date for applications: Monday 7th July, 9am

Interview date: w/c 14th July, TBC early June

We want you to have every opportunity to demonstrate your skills, ability, and potential; please contact us if you require any assistance or adjustment so we can help make the application process work for you. 

Could you bring your HR skills to our board and help us create a brighter, more inclusive future for young people in Aylesbury Vale?

About Youth Concern

We are an independent charity based in Aylesbury Vale, Buckinghamshire that supports 13-25 year olds. We are inclusive; we aim to support all 13-25 year olds, but specialise in helping those facing additional challenges.

What will you be doing?

As a trustee, you will play a pivotal role in shaping the future of our organisation and the lives of those we serve. Your expertise, passion, and fresh perspective will be invaluable assets as we navigate challenges, seize opportunities, and continue to make a meaningful difference in the lives of the Vale’s young people.

We are seeking an HR Trustee to help us move to the next level of governance as befits the charity’s increase in staff and volunteers, complexity, size and scope, and to provide guidance on HR issues relating to employees, freelance workers and volunteers. Day to day support, templates and 24/7 advice is provided to Youth Concern by HR service provider Croner.

 Time commitment (estimated at one day per month)

•  Attend 6 Board meetings annually. Currently meetings are held in person, with the option to attend remotely
• Attend sub-committees, once every two months
• Scheduled meetings as required with the CEO with flexibility to respond swiftly to the occasional ad hoc HR related issue
• Attend an annual half day strategy session

For the full role description please see the candidate pack.

What are we looking for?

We are looking for a trustee with a strong commitment to supporting young people in Aylesbury Vale and who has the following qualities / experience:

• Experience working in a senior HR role. CIPD qualification or equivalent
• Good current knowledge of employment law, policy and practice and ability to keep up to date with developments in HR
• The highest standards of personal integrity and professionalism
• The ability to build and develop strong, supporting working relationships with trustees and the CEO
• Flexibility to respond to emails, occasionally at short notice

You do not need to have been on a board before and as a new trustee will be supported by your fellow trustees and the dedicated executive team.

What Difference will you make?

Why should you apply?

Youth Concern believes every young person has the right to be fed, to a safe home, to a good education and later, to employment. In becoming a trustee, you will be helping young people thrive. And because:

• You believe a few hours a month, working for young people, is a good investment of your time; 
• You want to give something back
• Your skill set will benefit a growing local charity
• You want to be part of Youth Concern’s success story

We are looking for someone who’s great with people to support our centre with a variety of tasks. This will include meeting and greeting customers to our site, as well as helping out with administrative tasks and using our IT systems to support the rehoming of our pets. This role does not involve direct contact with our pets, but our Volunteer Reception Assistants provide vital support to our team so we can ultimately rehome more pets. If you enjoy meeting people and have some experience in a customer care or reception role, we’d love to hear from you.

Why we want you

We aim to give our customers a great experience every time they visit, call or email us and we need someone who can help us achieve this at our busiest times. Our rehoming centre often needs some support with administrative tasks so our busy animal care teams can prioritise spending more time caring for the pets in our care.

What you will be doing

• Meeting and greeting visitors
• Administrative tasks such as data input, photocopying, scanning, printing, filing
• Helping customers with enquiries and assisting them with paperwork
• Answering emails
• Speaking to customers on the phone
• Cash handling
• Helping to keep the reception are tidy and well-stocked

The skills you need

• Excellent customer care skills and a friendly manner
• Able to use IT and learn new systems
• Experience of an office or customer care environment is preferred
• Ability to work in a team and independently
• Willingness to learn and follow Blue Cross procedures and maintain confidentiality

What's in it for you

• You’ll gain a variety of experience for your CV
• You’ll learn new skills such as customer service, communication and team working
• You’ll meet new people and get involved with your local community
• We’ll provide you with all the training you need, including our GUEST customer service training
• You’ll be helping more pets in need

Disclaimer

As this role involves working with customers’ information, you will need to complete online GDPR training before you can start your new role. Reception facilities vary across our sites and the specific duties of the Reception Assistant will vary from centre to centre as appropriate. Blue Cross holds inclusion as a core organisational value. We positively encourage applications from eligible volunteers regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. We actively embrace our differences and know that it is our differences that make us unique. You are very welcome at Blue Cross, without the need to hide any part of who you are.