Volunteer roles for the Arts, Culture and Heritage sector

We are seeking a new Chair of Trustees to lead the charity as we enter a bold new chapter for Sunderland Culture. This is a unique opportunity to help shape the cultural landscape of Sunderland, working closely with our CEO, Board of Trustees, and valued partners to support Sunderland Culture’s vibrant and ambitious vision.

The Role of the Board

The board governs the charity and ensures Sunderland Culture is well-run, legally compliant, and financially sound as a registered charity and company limited by guarantee. Trustees act as guardians of the organisation’s purpose, ensuring decisions are made in the best interests of those we serve. Core duties include;

• Work with the CEO and Partners to set strategic direction and shape the organisation’s long-term cultural vision, mission, and priorities.
• Safeguarding the mission and values of the charity, upholding our core purpose: “to improve life for everyone in Sunderland through culture.”
• Champion culture in Sunderland – acting as ambassadors for the city’s cultural sector, bringing networks and influence.
• Provide accountability – Reporting to regulators (Charity Commission, Companies House), funders (Arts Council England, trusts/ foundations), and the community.
• Financial Oversight - work with the senior management team and Finance Committee to review and approve budgets, key-funding decisions and long-term sustainability.
• Policy Oversight - Approve and oversee key policies, including safeguarding, equality and diversity, privacy policy, health and safety, and employment procedures.

The board is supported in its work by a Finance Committee, with trustee representatives also working alongside staff leads on Arts Council England’s Investment Principles:

• Ambition & Quality
• Dynamism (organisational resilience and business systems)
• Inclusivity and Relevance
• Environmental Sustainability

The Role of Chair

The Chair will provide strategic leadership to the Board, ensuring that Trustees fulfil their duties effectively.

Key Responsibilities:

Lead the Board: Shape agendas, chair effective meetings, enable constructive challenge and decisive governance.

Manage and support the Chief Executive: Provide counsel and stretch; agree priorities and success measures; ensure strong performance and learning.

Steward partnerships: Work closely with existing partners to renew relationships while openings doors to a wider range of strategic partnerships.

Steward change: Oversee complex transitions in assets, programmes and organisational design; ensure robust risk management and stakeholder engagement.

Promote inclusion: Develop and grow the board to reflect the city’s diversity and lived experience.

Ensure sustainability: Oversee financial strategy and reserves; support income generation across public, commercial and philanthropic streams.

Advocate and represent: Be a visible ambassador for Sunderland Culture locally, regionally and nationally.

Board effectiveness: Lead trustee recruitment, induction, appraisal and succession; uphold best practice in charity and company governance.

Person Specification:

Essential Criteria

Commitment to Sunderland Culture’s mission

Relevant values and networks Essential Proven leadership experience, ideally at Board or senior executive level.

Strong understanding of governance and charity/ company law.

Excellent communication and relationship-building skills.

Ability to inspire confidence and command respect.

Desirable Criteria

Demonstrable commitment to or interest in the cultural sector

Sunderland or North-East England based

Background in relevant sector (Culture or Creative Industries, Community Development, Education, Finance etc.)

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Centre Manager

The Teignbridge Heritage Centre is a focal point for recording the history and culture of our local environment.  The museum has a large collection of historical and contemporary artifacts including the remains of the French invasion and sacking of Teignmouth in 1690.  It also offers comprehensive research and archive access to a large collection of historical artifacts and data.

Applications are invited for the post of Centre Manager

This voluntary role is key to the smooth running and viability of the Museum and carries responsibility for most aspects of the day-to-day coordination and administration of the Centre.  Much of the role’s responsibilities can be handled online with a nominal ½ day a week on duty at the Museum.

Ideal applicants will be able to bring business experience and flexibility to handle a range of responsibilities and a team of volunteers.  Well-developed administrative and delegation skills, possibly acquired from a management role in industry or commerce, will be a distinct advantage.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Be part of a project to help shape, test and develop our Active Outdoor Offer. You will shape, lead or support outdoor walking & wheeling adventures to help connect visitors to the outdoors. Varied levels of experience encouraged.

By getting involved, you could:

Play a part in shaping what walks and cycle led tours at Ickworth could look like 

Have a say in what a future, more permanent role in the team after could look like

Join an enthusiastic and varied team, play a part in making change at Ickworth make some likeminded connections in the process 

Meet people from all walks of life, helping them access wildlife, nature and the outdoors along the way 

Let your personality shine and put your communication, planning and working group skills into action being part of a team to lead great outdoor adventures

Help build connections to the outdoors 

Take pride in the knowledge that your contribution is helping to look after our special places for everyone, forever 

Keep fit, Healthy and be part of a growing active community

What's involved?

Supporting, encouraging, and facilitating the creation of new outdoor experiences such as cycling, walking and running. 

Testing out new tours, walks and cycle groups in the outdoors.

Learning a bit of story telling along the way, and being part of choosing what is shared and trained for future group leaders. 

Preparation of equipment and ensuring experiences are carried out safely. 

Being a friendly face for visitors, welcoming them to the estate, answering questions, inspiring people to connect with the outdoors and growing support for the National Trust. 

Being part of a varied and enthusiastic team, working closely with the Visitor Experience team and volunteers to ensure that service across all visitor facing components is consistent. 

Assist staff with route planning and visitor information, with the possibility of offsite promotion and engagement with local groups. 

Taking part in the possible connection with local walking or cycling groups.

Taking part in regular Walk Leader & Cycle Leader training to develop skills. Regular catch-up sessions with our Active Outdoors Development Volunteer Manager. 

Incident management will be covered in detail during the Walk Leader and Cycle Leader training including what Walk & Cycle Leaders’ responsibilities are. 

Being part in evaluation and planning meetings to decide what on Active out door role could look like in future.

This role will suit you if you are:

Passionate about the outdoors and enjoy inspiring others to get involved with nature and the outdoors through activity and experiences. 

Able to take part in, lead or support in routes around Ickworth; as the role will involve varying levels of physical activity including shorter close by and Multi Use trail routes, full parkland bike rides and rambling walks through off path spaces. 

Able to work as a team, connecting people and evaluating work along the way. 

Having a friendly and welcoming style of talking to visitors, to welcome people of all abilities and best connect them with the offer that best suits them. 

Keen to develop and support the National Trust's focus on developing inclusive offers to reach more diverse audiences 

Adaptable in your approach to suit different situations and audiences 

Able to respond and support behavioural changes and product initiatives related to sustainability and reducing our carbon footprint 

Enthusiastic about your local environment and are an ambassador for the National Trust's cause to look after special places for everyone, for ever.

Volunteering as part of our Cycle Hire addition to Ickworth's Visitor Experience, this role is to shape and develop the cycling culture at Ickworth and support with customer service as well as hiring out bikes.

By getting involved you could:

• Join an enthusiastic and varied team and form new friendships 
• Volunteer at this beautiful and inspiring property 
• Enjoy new experiences and learn something new every day 
• Let your personality shine, and build connections with our visitors and wider property team 
• Know you have made a difference to someone’s day out

What's involved:

To support the Cycle Hire Supervisor in the day to day running of the cycle hire hub 

• Meeting and greeting visitors and understanding their requirements
• Following the protocols for hiring and returning bikes 
• Sizing bikes for visitors and supporting with trailer and balance bike hire 
• Helping visitors navigate and plan their cycle route across the estate 
• Basic bike repairs (if you can, training can be provided) 
• Supporting housekeeping, cleanings equipment and facilities for use 
• Developing a cycling culture across the Ickworth Team
• Being part of the ideas team for what else Ickworth can offer as part of our cycling offer 

*As part of this role you will have the opportunity to learn basic cycle maintenance, but it is your choice if you opt in to taking on this training and no one should attempt to fix an Ickworth bike without having this training signed off*

This role will suit you if you:

• Are friendly, cheerful and have a positive outlook to welcome everyone and inspire others 
• Enjoy providing exceptional service 
• Are able to adapt their skills and knowledge to suit different situations and people 
• Have a passion for the outdoors and for helping people access Ickworth and the National Trust

By getting involved you could:

• Join an enthusiastic team and make new friends 
• Develop your hospitality skills and put them into practice
• Support the lunch rush be delivering food to people’s tables 
• Support on the counter to help serve soup or cakes
• Sign up to holiday, evening or 1 off events such as Theatre, Proms or other performances that may have an ice cream trike or BBQ on offer
• Be trained on the Food and Beverage Buggy to help deliver stock including freshly baked good to other outlets (being trained on the F&B buggy is an optional choice in addition to usual duties)
• Use your smile and customer service skills, so people feel at home
• Help us raise money so we continue our work looking after special places

What's involved?

• Undertake tasks ranging from clearing tables and serving food to washing dishes and supporting behind the counter. 
• Use your smile and customer service skills to engage with visitors, share knowledge of the property and generally enhance their visit
• Have a strong working knowledge of our menu, including allergen information, and sharing this with visitors, though any allergy questions should be asked to a team leader, with the support of our allergen book.
• Playing your part to continue our work looking after special places 
• Joining an enthusiastic team and making new friends
• Learning and developing a range of skills such as food safety, barista and exceptional service.
• There’s also potential to get involved with the Food & Beverage events calendar.
• You can also opt in to Food and Beverage Buggy training to help deliver freshly baked goods to other outlets on site.

This role will suit you if you are:

• Are cheerful and like being around people – you’ll meet a lot at lunchtime! 
• Are looking for a varied role – you’ll be juggling tasks as well as trays of food
• Are keen to be part of a team
• Are good at keeping places looking tidy and welcoming
• Have a keen eye to detail to notice when a visitor needs help
• Love chatting about food, new recipes and where our ingredients come from

Hay Festival Foundation Ltd. (HFF) is an internationally recognised charity, founded in Hay-on-Wye in Wales 38 years ago, operating in the UK and abroad. As a charity, we have a commitment to literature, culture, arts, and ideas, expanding, sharing, and contributing to the development of the arts, creativity, talent and skills through our activities (festivals, education, fundraising and trading). We are seeking a dynamic trustee with expertise to join the Board.

Hay Festival editions take place in Wales, UK and internationally, currently in Mexico, Peru, Colombia, USA, Africa, Ukraine and Europe.

We are seeking a trustees with skills in the following areas:

• International experience within cultural or creative sectors

• Digital production and media expertise

• Fund development and high-net-worth access

• Capital project and infrastructure development

Who They Are

The Young Vic Theatre occupies a distinctive place in the UK’s cultural landscape, combining bold commercial ambition and artistic originality with meaningful grassroots social impact. This commitment is most evident in the theatre’s renowned audience community—one of the most diverse, vibrant and engaged in London.

The Role

Purpose of the Role

The Trustees of the charity also serve as Directors of the company and therefore hold legal, financial and ethical responsibilities under company law and charity legislation.

Trustees are responsible for:

• Complying with the charity’s governing document and the law

• Ensuring the charity delivers its purpose for public benefit

• Acting in the charity’s best interests

• Managing the charity’s resources responsibly

• Acting with reasonable care and skill

• Ensuring accountability

• Ensuring compliance across the organisation

The current Board brings together leaders from theatre, business, finance and hospitality. Trustees work in partnership with the CEO and Executive Team, delegating day-to-day operations and artistic decisions to the organisation’s specialist leaders.

The Board draws on its collective expertise, networks and experience to provide strategic and operational guidance. Trustees share a deep commitment to the Young Vic’s mission, championing its work and supporting engagement across the community.

Trustees are asked to join a committee where possible and actively support the theatre by:

• Attending productions

• Participating in events that support fundraising, advocacy and community engagement

• Making introductions within their networks, especially for fundraising

• Staying informed about developments in the arts and charity sectors

• Preparing thoroughly for Board meetings, contributing actively and attending in person whenever possible

The Board operates in line with the Charity Governance Code, which sets out seven core principles: organisational purpose, leadership, integrity, decision-making risk and control, board effectiveness, equality, diversity and inclusion (EDI), and openness and accountability.

Person Specification

The organisation is seeking approximately four new Trustees and is particularly interested in individuals with expertise in:

• Freelance work within the arts

• Law

• Theatre production or commercial producing

• Charity fundraising

• Accounting

However, the Board also welcomes applicants who may not meet these specific criteria but feel able to contribute meaningfully to the organisation’s development and future direction.

Previous trustee experience is not required. A comprehensive induction, mentoring and ongoing support will be provided.

Terms of Appointment

Trustees are appointed for an initial four-year term, with the option of a further four-year extension and, in some cases, an additional two years. The maximum tenure is ten years. The Board meets four times per year, with the Executive Board convening an additional four times and further committee meetings scheduled as needed.

Sunderland Culture is entering a bold new chapter, and we are seeking to appoint two Independent Trustees who can bring expertise, constructive challenge, and important oversight to Board discussions and decisions. This is a rewarding opportunity to help shape the cultural landscape of Sunderland, working closely with our CEO, wider Board team and valued partners to support Sunderland Culture’s vibrant and ambitious vision.

Role of The Board

The board governs the charity and ensures Sunderland Culture is well-run, legally compliant, and financially sound as a registered charity and company limited by guarantee. Trustees act as guardians of the organisation’s purpose, ensuring decisions are made in the best interests of those we serve. Core duties include;

• Work with the CEO and Partners to set strategic direction and shape the organisation’s long-term cultural vision, mission, and priorities.

• Safeguarding the mission and values of the charity, upholding our core purpose: “to improve life for everyone in Sunderland through culture.”

• Champion culture in Sunderland – acting as ambassadors for the city’s cultural sector, bringing networks and influence. • Provide accountability – Reporting to regulators (Charity Commission, Companies House), funders (Arts Council England, trusts/ foundations), and the community.

• Financial Oversight - work with the senior management team and Finance Committee to review and approve budgets, key-funding decisions and long-term sustainability.

• Policy Oversight - Approve and oversee key policies, including safeguarding, equality and diversity, privacy policy, health and safety, and employment procedures.

The board is supported in its work by a Finance Committee, with trustee representatives also working alongside staff leads on Arts Council England’s Investment Principles:

• Ambition & Quality

• Dynamism (organisational resilience and business systems)

• Inclusivity and Relevance

• Environmental Sustainability

Independent Trustees – Role Description

We are seeking to appoint two independent trustees who will bring expertise, insight, and constructive challenge to Board discussions.

We are particularly seeking expertise in one or more of the following areas:

• Finance and audit

• Fundraising and income generation

• Community cohesion

Time Commitment

• Approximately 1 day per month (variable to time of year).

• Board meetings: (4–6 times per year).

• Membership of sub-committees: (4 meetings per year).

• Preparation and engagement outside meetings.

• Term: 3 years, renewable twice.

We are seeking a new Chair of Trustees to lead the charity as we enter a bold new chapter for Sunderland Culture. This is a unique opportunity to help shape the cultural landscape of Sunderland, working closely with our CEO, Board of Trustees, and valued partners to support Sunderland Culture’s vibrant and ambitious vision.

The Role of The Board

The board governs the charity and ensures Sunderland Culture is well-run, legally compliant, and financially sound as a registered charity and company limited by guarantee. Trustees act as guardians of the organisation’s purpose, ensuring decisions are made in the best interests of those we serve. Core duties include;

• Work with the CEO and Partners to set strategic direction and shape the organisation’s long-term cultural vision, mission, and priorities. • Safeguarding the mission and values of the charity, upholding our core purpose: “to improve life for everyone in Sunderland through culture.”

• Champion culture in Sunderland – acting as ambassadors for the city’s cultural sector, bringing networks and influence. • Provide accountability – Reporting to regulators (Charity Commission, Companies House), funders (Arts Council England, trusts/ foundations), and the community.

• Financial Oversight - work with the senior management team and Finance Committee to review and approve budgets, key-funding decisions and long-term sustainability.

• Policy Oversight - Approve and oversee key policies, including safeguarding, equality and diversity, privacy policy, health and safety, and employment procedures.

The board is supported in its work by a Finance Committee, with trustee representatives also working alongside staff leads on Arts Council England’s Investment Principles:

• Ambition & Quality

• Dynamism (organisational resilience and business systems)

• Inclusivity and Relevance

• Environmental Sustainability

The Role of The Chair

The Chair will provide strategic leadership to the Board, ensuring that Trustees fulfil their duties effectively.

Time Commitment

• Approximately 2 days per month on average (variable through the year).

• 4–6 Board meetings annually, plus sub‑committee commitments and occasional extraordinary sessions.

• Attendance at key organisational moments (performances, openings, stakeholder meetings).

• Term: Three years, renewable by mutual agreement.

As we celebrate our 60th anniversary, the National Youth Jazz Orchestra (NYJO) is seeking passionate new trustees to join our board and help shape the next chapter of our story. With a new CEO, bold artistic ambitions and a growing national footprint, this is an exciting moment to join an evolving organisation committed to nurturing young talent, expanding opportunities and strengthening our impact across the UK.

About NYJO:

Founded in 1965, NYJO has grown from a single jazz orchestra to a vibrant, varied organisation delivering engaging participation projects and impactful live performances for everyone. We exist to empower young jazz musicians and inspire audiences across the UK through our work.

We are committed to supporting and developing musicians of all styles and standards: whether you want to become the next emerging artist or simply play for fun -- we're here for it.

NYJO is dedicated to making jazz and creative music-making more accessible to early-career musicians, young people, and audiences across the country. Throughout our activity, we seek to create a meeting ground between the established and the experimental -- the past, present, and future -- to build bespoke programmes which cater to lifelong and new jazz fans.

Our work spans three core areas:

Emerging Professionals - We curate exciting performance projects for audiences and emerging professional musicians aged 18-25, underpinned by a programme of Professional Development.

NYJO Learning - We create accessible learning programmes for all, providing young people with impactful tools for personal growth through creative music-making.

Community Outreach - We are passionate about responding to and representing our communities, both locally and nationally, in physical and digital spaces.

We work in close collaboration with likeminded partners to deliver projects that respond to local community needs and create an inclusive learning environment which centres the voices of young people.

In 2021 we became a Resident Artistic Company at Woolwich Works, a creative arts centre in the Royal Borough of Greenwich. We are a registered charity with a turnover of c.£750,000 annually and are proud to be an Arts Council England (ACE) National Portfolio Organisation, working towards delivering ACE's 'Let's Create' strategy to make the arts sector more inclusive and reflective of modern Britain.

Our Board

NYJO's current Board consists of seven Trustees with expertise spanning digital communications, governance, HR, jazz industry knowledge, music education, finance, and fundraising. We are pleased to have diversified our board significantly in recent years, knowing that diverse boards make better decisions. Ensuring that our board is representative of the communities in which we work and the young people that we serve remains a priority.

Board Responsibilities

NYJO Trustees are expected to play a full role as a board director and trustee in accordance with charity and company regulations, and governance best practice. Responsibilities include:

• Providing strategic direction, setting overall policy, defining goals, setting targets, and evaluating performance against agreed targets
• Maintaining a collaborative and supportive relationship with senior staff and fellow trustees
• Proactively advocating for our work, championing the transformative power of jazz education and the many benefits that young people derive from creative music-making
• Safeguarding the financial stability, reputation and values of the charity
• Protecting the interest of donors and current and future beneficiaries, acting as guardians of NYJO's assets and taking due care over their security, deployment and proper application
• Ensuring that NYJO complies with its Articles and Objects, charity and company law, and any other relevant legislation or regulations

What We're Looking For

We are keen to recruit Trustees who:

• Are committed to NYJO's mission and will advocate for our work
• Bring strategic judgement, vision and creative thinking to the charity
• Can provide sound, independent reasoning and constructive challenge to our management team
• Are numerate, with the ability to understand budgets and charity finance
• Are willing to devote the necessary time and effort to be a Trustee, and to undertake relevant training and appraisal
• Demonstrate an understanding of good governance of charities
• Demonstrate the intellectual capacity to grasp issues outside personal experience and communicate opinions effectively

We are keen for our trustees to represent a broad mix of skills, experience and backgrounds, helping us to broaden our thinking and provide constructive challenge. At this time, our priority is to appoint an individual with professional experience as a UK based jazz musician, as this perspective will complement our current board's existing expertise and help ensure our leadership reflects the communities and artists we support.

We are committed to broadening the diversity of perspectives on our Board. We particularly encourage applications from women, younger people, and individuals from groups that are currently underrepresented at board level. All appointments will be made on merit.

You do not need to have prior trustee experience. Where needed, we will provide guidance and support to help first-time trustees thrive in the role.

In addition to professional jazz music experience, we would also be interested in candidates with demonstrable experience in music law or marketing, particularly digital marketing and social media. There is no expectation that applicants must meet more than one of these areas of expertise.

Commitment to Diversity and Inclusion

We are committed to providing an environment where every trustee is able to contribute confidently. We will offer appropriate onboarding and ongoing support to ensure all trustees can engage fully with their responsibilities.

Time Commitment

Trustees are expected to attend all board meetings (four per year) and an annual strategic planning session. Additionally, you may be invited to join working groups according to your areas of expertise and interest and will always be welcome to attend our performances and education events.

We will always be respectful of your time and provide maximum possible notice of any meetings and events.

Grant Applications Volunteer 

Sheffield General Cemetery Trust (SGCT) is looking for volunteers to join our Funding team. We are a registered charity and limited company run by a volunteer board of Trustees. We raise all our income through a mix of public events, funding from Grants and Trusts and donations. The work of the funding volunteers is vital to the Trust's continued success. 

We are looking for volunteers who enjoy the challenge of raising funds from grants and trusts and are keen to be successful in this important area of work. We are looking for volunteers who have experience of making funding applications, perhaps in another field, or earlier in their career and who would welcome the opportunity to support our work. 

From time to time we also have opportunities for those looking to develop these skills, perhaps to expand their CV or to support a career change. Please get in touch if you want to discuss possibilities.

We offer:

• The opportunity to support our work and to contribute to the success of the Trust and to the City of Sheffield
• Opportunities to use your existing skills and knowledge and to develop new skills and knowledge 
• The opportunity to meet and work with new people in a friendly, committed and supportive team
• Opportunities to lead on funding work and the satisfaction of seeing the work being delivered 
• Opportunities to work on small and larger applications to a very wide range of funders. We seek to match volunteers to funding areas they are interested in.
• Regular monthly funding team meetings, usually online
• Being part of the wider volunteer team  - e.g. regular newsletter, Christmas party
• Opportunities to learn more about the history of Sheffield General Cemetery
• Gain experience of being part of a local heritage and conservation charity
• The opportunity to take part in SGCT’s varied activities if you wish to do so

See inside our Collections storage facility - closed to the public - and help us prepare to move our collection to a new facility

What is an Inventory volunteer?

The RAF Museum has many items in its collection which are not currently on display. Our inventory volunteers will ensure that we have an up-to-date record of all the items in our reserve collection, their purpose and condition, to help us prepare to move from our current store outside Stafford to a new storage facility in Cosford. This is a weekday only opportunity.

This role sits within the RAF Museum’s Midlands Development Programme which will transform our museum and our impact on the local community through a series of phased projects – engaging audiences who may not obviously identify with the RAF story by finding common interests and histories which link them. As part of this project, we are planning a new learning centre, outdoor spaces, collections hub and major exhibition.

What will I be doing?

The Inventory Volunteer role could encompass various tasks, which might include:

· Assessing objects’ condition

· Measuring and weighing items

· Undertaking cleaning as required

· Object photography

This role is perfect for you if you…

· Are curious and eager to learn

· Pay attention to detail

· Have a light and careful touch

· Are happy working as part of a team

· Are organised and able to keep accurate records

How much time would I need to commit?

Ideally a half day (09:00 to 12:00 or 13:00 to 16:00) once a week, although other arrangements can be considered on a case-by-case basis. We would ask that volunteers commit to a minimum of 20 volunteering sessions. This is a weekdays only opportunity.

What's in it for me?

· Becoming part of a great team of volunteers and staff

· See and handle objects from the RAF Museum’s collection not on public display

· Learn about object conservation

· Discover more about the history of the RAF

· Gain behind-the-scenes experience within the heritage sector

· 25% discount at our retail outlets and café[KS1] 

· Travel expenses reimbursed up to £14.50 per day, in line with our policy

· Free entry to a wide range of museums and heritage sites across the UK.

Welcoming people out of the cold for a hot drink, or out of the heat for an ice cream, you know exactly what our visitors need as part of their visit to us.

By getting involved, you could… 

• Join an enthusiastic team and make new friends 

• Support visitors to gain the best from their day 

• Learn about our access support equipment and how to welcome support animals in to the café 

• Get the low down on the latest Ickworth bake to share with others 

• Develop your hospitality skills and put them into practice 

• Use your smile and customer service skills, so people feel at home 

• Help us raise money so we continue our work looking after special places 

What’s involved?  

• Meet and greet visitors when they enter the café with a warm smile. 

• Help with queue management and direct visitors. 

• When visitors leave say goodbye and thank them for their visit. 

• Undertake tasks ranging from clearing and preparing tables for the next visitor, to supporting families with pushchairs and wheel chair users navigate the pathways between tables. 

• Use your smile and customer service skills to engage with visitors, share knowledge of the estate and generally enhance their visit

• Have a strong working knowledge of our menu and sharing this with visitors.

• Playing your part to continue our work looking after special places 

• Learning and developing a range of skills such as exceptional service, access support knowledge and sharing what’s on at Ickworth.

This role will suit you if you are:

• Are cheerful and like being around people – you’ll meet a lot at lunchtime! 

• Are looking for a varied role – you’ll be looking after a whole range of visitors 

• Are keen to be part of a team 

• Are good at keeping places looking tidy and welcoming  
  Have a keen eye to detail to notice when a visitor needs help 

• Love chatting about food, new recipes and where our ingredients come from

Our House Experience Volunteers add the sparkle to any visit – giving everyone a warm welcome, bringing stories from Ickworth to life and helping people get the best out of their day. 

 This role will suit you if you are:

• Warm and friendly.
• Someone with a curious and inquisitive nature, with an ability to engage our visitors, ask questions and facilitate conversations.
• Able to listen thoughtfully and actively.
• Someone with exceptional customer service standards- a desire to put visitors before everything else.
• A good storyteller, with a talent for reading body language and thinking on your feet
• Sensitive to visitor and volunteer needs – working as an effective team member.
• Willing to develop your knowledge of Ickworth, its history and vast collections.

Tasks and responsibilities

• Responding to the diverse needs of visitors, including people with additional access needs.
• Sharing inspirational stories, curious facts and practical information or simply the space for visitors to wander at their own pace.
• Helping visitors to discover more, answering questions and making suggestions so they can enjoy their day, their way.
• Being an ambassador for the whole property and the National Trust. Helping visitors understand the full scope of the offer at Ickworth beyond the house.
• Learning more about Ickworth, so you can share your knowledge and stories of the family and their collections with visitors.
• Responding to the changing needs of Ickworth – supporting ongoing interpretation strategies in the House.
• Supporting with health and safety and evacuation procedures if required.
• Being part of a team that may need to adapt and change in response to local needs, National Trust priorities or changes to government guidelines 

 By getting involved you could· 

• Become part of a friendly and dedicated team.
  Spend time with us at Ickworth, learn about its history, stories and enjoy its beauty.
• Meet people from all walks of life
• Find an opportunity to use your existing skills and develop new ones.
  Improve your communication skills.
  Get a warm glow by knowing you have made a difference to someone’s day out with us.

 You’d also be joining Europe’s largest conservation charity and the wider National Trust team proudly looking after 780 miles of coastline, over 250,000 hectares of land, over 500 historic houses, castles, ancient monuments, gardens, parks and nature reserves (including lighthouses, villages, pubs and a gold mine!). We are a unique charity welcoming millions of people each year and with a vision to open up places for the benefit of everyone, for ever.

All National Trust volunteers will be asked to

• Respect and uphold the National Trust values whilst volunteering with us.
• Complete training required of all NT volunteers and any role specific training
• Adhere to relevant policies and processes including safeguarding, health and safety, and equality and diversity. 

 We want all our volunteers to feel welcome and to have an equally positive experience when volunteering with us. So, volunteers will:

• Be provided with the necessary induction, training, equipment and reasonable adjustments to do this role well and safely
• Be offered expenses to cover agreed travel costs between home and place of volunteering.
• Have remote access to support, news and rotas via our volunteer website 

Skills acquired: Adaptability, Communication Skills, Community Development, Customer Service, Event Support, Exhibition Arts, Fundraising, Interpersonal Skills, Public Relations, Public Speaking, Teamwork, Visual Arts