Volunteer roles for the Arts, Culture and Heritage sector

About This Role

Location: Remote

Commitment: Part‑time (volunteer, pro bono role)

Contribution Requirements: Minimum 10–15 hours per week; minimum 3‑month commitment.

Professional Volunteering

Professional volunteering is skills‑based service performed with the same reliability, accountability, and quality expected in a paid professional role. Volunteers are core contributors whose work directly supports our mission of global compassion, collaboration, and action.

Expectations include:

• Consistent weekly availability

• Timely communication and responsiveness

• Ownership of assigned tasks and follow‑through

• Participation in team meetings and workflows

• Alignment with organizational values and processes.

About Solution Community

Solution Community is an international 501(c)(3) non-profit organization pioneering an innovative social platform dedicated to enabling actionable change. With volunteers from over 80 countries, we are a testament to the power of global collaboration. Our team members bring experience from some of the world’s most successful companies—including Apple, Toyota, Google, Netflix, Walmart, Meta, Microsoft, and many others—creating a rich tapestry of knowledge and passion.

Our Mission

To foster a global community of compassion that unites individuals and organizations to solve the world’s social problems. We are the bridge that connects non-profits, businesses, philanthropists, and volunteers, empowering them to create meaningful change for current and future generations.

Our Vision

Imagine a world where every person has the opportunity to thrive—a world united by collaboration, compassion, and action. At Solution Community, we are making that vision a reality and driving change that will shape the future.

Summary of Role:

The experienced Salesforce Implementation Specialist will spearhead our transition to Salesforce and its Nonprofit Cloud (NPC) solution. You will be responsible for translating our core organizational workflows—spanning Fundraising, Program Management, and Stakeholder Engagement—into Salesforce's scalable, highly optimized CRM for nonprofits.

What Will You Do?

Following the industry-standard frameworks and Nonprofit Cloud best practices, your core duties will include:

• Meet with internal stakeholders to understand requirements and needs for Solution Community's Customer Relationship Management (CRM).

• Initial configuration and setup of Salesforce NPC, including customizations of standard objects (like Accounts, Contacts, Leads, Opportunities), creating Custom Objects and fields, as well as UI page/layout customizations to store and display our unique business data.

• Collaborate with internal teams to translate current data into a scalable, high-integrity Salesforce data schema.

• Set up workflows and automation for diverse revenue streams, including Single Payment Gifts, Recurring Gifts, Matching Gifts, and Inbound Grants, aligning with NPC's native architecture.

• Build out custom fundraising dashboards and campaign reports using the native NPC analytics packages.

• Integrate with third-party platforms and tools as needed to support our newly designed and developed workflows.

• Deliver clear, step-by-step training to both technical administrators and non-technical staff.

• Document all custom configurations, automation, and data dictionaries to ensure the platform's long-term health.

Who Are We Looking For?

• Minimum 3+ years of hands-on Salesforce implementation experience, ideally with Salesforce Nonprofit Cloud (NPC) as a Salesforce Certified Administrator, Salesforce Certified Nonprofit Cloud Consultant, or equivalent proven implementation experience.

• Relevant experience in your field or functional area

• Strong communication and collaboration skills

• Ability to work independently in a remote, fast‑moving environment

• Commitment to Solution Community’s mission, values, and volunteer culture

• Professional reliability, follow‑through, and accountability

What We Offer

• Global collaboration with leaders and strategists from top global companies

• Meaningful impact on global causes and communities

• A vibrant, multicultural team spanning 70+ countries

• A supportive environment rooted in compassion, integrity, innovation, and collaboration

• Flexible work life with full autonomy

• Opportunities for personal and professional growth

• A formal recommendation upon successful completion of your volunteer term.

China Plate are looking for new Trustees to join our friendly and dynamic Board. If you are interested in the ways arts and culture can have a positive impact on the world, we’d love to hear from you.

China Plate is an arts charity based in Birmingham and working across the West Midlands, the UK and internationally. We’re producers: we work with people to make creative projects happen. Our projects include theatre shows, training programmes, audio anthologies, short films and bus stop galleries.

Our artistic programme is underpinned by our four core values: creativity, optimism, integrity and inclusivity. We’re now looking for new Trustees who share these values and who, like us, are interested in bringing communities together to produce creative projects that fire the imagination, make positive change and are open to all.

Our Trustees meet four times a year to discuss the company’s strategy and progress, and to ensure we are meeting all our legal requirements. These Board meetings are hybrid: you can join us online or in our Birmingham office.

Trustees are not paid: they are volunteers who give their time to support charities. However, at China Plate we can cover costs like travel expenses for meetings and events. If Trustees have access requirements – for example if you require BSL interpretation, captioning, or information provided in particular formats – we will also put these into place.

You do not need to have been part of a Board before to join. You could be based in the West Midlands or elsewhere in the UK. We are looking to recruit new Trustees from either inside or outside the arts sector, including those who may not yet be familiar with our work. We’re interested in hearing from anyone who shares our values, is excited by what we’re doing and is keen to support, question and challenge us.

We would particularly like to recruit one Trustee who is a young person (18-30) who has previously taken part in one of China Plate’s Training & Development programmes – such as The Optimists, Young Producers, or our internships and placements.

Deadline to apply is 12pm (midday) on Wednesday 30th September 2026.

If you’d like to find out more, please visit our website to download the Trustee Recruitment pack.

If you’d like to have a conversation about the role prior to applying, please email our Executive Director Chloe. 

About This Role: Volunteer Quality Assurance Engineer

Location: Remote

Commitment: Part‑time (volunteer, unpaid role)

Contribution Requirements: Minimum 10–15 hours per week; minimum 3‑ 6 months commitment

Professional Volunteering

Professional volunteering at Solution Community is skills‑based service performed with the same reliability, accountability, and quality expected in a paid professional role. Volunteers are core contributors whose work directly supports our mission of global compassion, collaboration, and action. Expectations include:

• Consistent weekly availability

• Timely communication and responsiveness

• Ownership of assigned tasks and follow‑through

• Participation in team meetings and workflows

• Alignment with organizational values and processes

About Solution Community

Solution Community is an international 501(c)(3) non‑profit organization pioneering an innovative social platform dedicated to enabling actionable change. With volunteers from over 80 countries, we are a testament to the power of global collaboration. Our team members bring experience from some of the world’s most successful companies—including Apple, Toyota, Google, Netflix, Walmart, Meta, Microsoft, and many others—creating a rich tapestry of knowledge and passion.

Our Mission

To foster a global community of compassion that unites individuals and organizations to solve the world’s social problems. We are the bridge that connects non‑profits, businesses, philanthropists, and volunteers, empowering them to create meaningful change for current and future generations.

Our Vision

Imagine a world where every person has the opportunity to thrive—a world united by collaboration, compassion, and action. At Solution Community, we are making that vision a reality and driving change that will shape the future.

Summary of Role:

As a Volunteer Quality Assurance Engineer with us, you will play a critical role in ensuring the quality, reliability, and user experience of Solution Community’s digital products. You will design and execute test cases, identify defects, and collaborate closely with engineering and product teams to support smooth, stable releases. Your work directly contributes to building a platform that empowers global compassion and action.

What Will You Do?

• Develop and execute manual test cases for web and mobile features

• Identify, document, and track defects using internal tools

• Validate bug fixes and support regression testing before releases

• Collaborate with developers, product owners, and designers to clarify requirements and ensure testability

• Participate in sprint ceremonies and contribute to the continuous improvement of QA processes

• Create and maintain test documentation, checklists, and quality standards

• Provide clear, actionable feedback to improve user experience and product reliability

Who Are We Looking For?

• 3-5 years of experience with manual QA testing for web or mobile applications

• Familiarity with test case design, defect reporting, and regression testing

• Strong attention to detail and ability to think from a user perspective

• Strong communication and collaboration skills

• Ability to work independently in a remote, fast‑moving environment

• Commitment to Solution Community’s mission, values, and volunteer culture

• Professional reliability, follow‑through, and accountability

Preferred:

• Exposure to automation tools or scripting

• Experience with Agile/Scrum workflows

What We Offer

• Global collaboration with leaders and strategists from top global companies

• Meaningful impact on global causes and communities

• A vibrant, multicultural team spanning 80 countries

• A supportive environment rooted in compassion, integrity, innovation, and collaboration

• Flexible work life with full autonomy

• Opportunities for personal and professional growth

• A formal recommendation upon successful completion of your volunteer term.

About this Role: Volunteer Senior (HR) People Manager

• Location: Remote
• Commitment: Part-time (volunteer, unpaid role)
• Contribution Requirements: Minimum of 10-15 hours per week; minimum of 3 months.

Professional Volunteering

Professional volunteering is skills‑based service performed with the same reliability, accountability, and quality expected in a paid professional role. Volunteers are core contributors whose work directly supports our mission of global compassion, collaboration, and action.

Expectations include:

• Consistent weekly availability
• Timely communication and responsiveness
• Ownership of assigned tasks and follow‑through
• Participation in team meetings and workflows
• Alignment with organizational values and processes.

About Solution Community:

Solution Community is an international non-profit organization, pioneering an innovative social platform dedicated to enabling actionable change. With volunteers from over 60 countries, we are a testament to the power of global collaboration. Our team members bring experience from some of the world’s most successful companies, including Apple, Toyota, Walmart, Meta, and many others, creating a rich tapestry of knowledge and passion.

Our Mission:

To foster a global community filled with compassion and drive, uniting diverse talents through our network to solve pressing global issues. We facilitate collaboration, inspire action, and foster awareness to create tangible impacts that resonate across generations.

Our Vision:

We want to make the world a better place for everyone. We support people worldwide in unifying their forces to resolve global and local issues that people, groups, communities, institutions, non-profits, and organizations face daily. You can learn more about us by visiting our Website or LinkedIn page.

Summary of Role:

Help shape the future of our organization. With your extensive experience, you will lead daily People operations, streamline onboarding and offboarding, coordinate contribution reviews, and implement best practices to ensure a productive and supportive work environment. Your role will be crucial in recruiting top talent and fostering a culture that aligns with our values and mission. By promoting our agile ways of working, you will help build an efficient remote-working environment.

What Will You Do?

• Develop and implement effective onboarding programs to ensure new hires are integrated smoothly.
• Support the full recruitment life cycle, from job postings to interviewing and hiring.
• Implement and manage our contribution review system.
• Foster a positive and inclusive remote workplace culture.
• Manage the accuracy of the HRIS, up-to-date team members’ records, and documentation.
• Develop, communicate, implement, and update our standard operating procedures.

Who Are We Looking For?

• In-depth understanding of HR and People operations best practices, labor laws, and regulations.
• Proficiency with HRIS software, Microsoft Office Suite, and Google Sheets.
• Demonstrated ability to handle sensitive and confidential information with discretion.
• Organizational skills: the ability to prioritize, manage time, and independently manage multiple tasks.
• Attentive communication - the ability to build strong relationships at all levels of the organization.

What Success Looks Like

• A clear, consistent external narrative that reflects Solution Community’s mission and impact.
• Increased visibility through earned media, partnerships, and speaking or interview opportunities.
• Stronger online reputation supported by authentic testimonials, positive sentiment, and responsive stakeholder engagement.
• Regular reporting on outreach activity and results, with actionable recommendations to improve performance.

What We Offer

• Global collaboration with leaders and strategists from top global companies.
• Meaningful impact on global causes and communities.
• A vibrant, multicultural team spanning 70+ countries.
• A supportive environment rooted in compassion, integrity, innovation, and collaboration.
• Flexible work life with full autonomy.
• Opportunities for personal and professional growth.

Chair of the Board – cultural leadership, governance, collection development, and strategic advocacy

Peter Scott Gallery Charitable Trust (PSGCT) is the registered charity responsible for the Peter Scott Gallery, a distinctive and valued part of Lancaster Arts and Lancaster University. The Gallery is an Accredited Museum and holds a rich and varied collection spanning thousands of years, from ancient Egypt and Greece to contemporary art, including works by major artists such as Barbara Hepworth, L. S. Lowry and Terry Frost.

Lancaster Arts is an Arts Council England NPO, with a mission rooted in social and environmental justice and a belief in the power of artistic practice to inspire change, provoke critical thinking and create shared experiences. The Gallery plays a vital role in connecting artistic excellence with research, teaching, public engagement and the wider cultural life of the region.

PSGCT is now seeking a new Chair of the Board to provide thoughtful leadership, uphold strong governance, support financial resilience and act as an ambassador for the Gallery and its ambitions. Working closely with the Curator, Director of Lancaster Arts, fellow Trustees, Lancaster Arts Board and university colleagues, the Chair will help ensure the Trust continues to thrive and that the collection is developed, interpreted and shared with ambition and care.

To succeed in this role, you’ll bring:

• A strong track record of leadership in the cultural sector
• Prior experience as a Trustee, ideally with experience of chairing Boards, committees, meetings or events
• A strategic outlook and with the confidence to convene diverse stakeholders and support active, informed and mutually supportive Board contribution

You will also share Lancaster Arts’ commitment to inclusion, environmental responsibility and socially engaged arts practice, and bring the confidence, networks and enthusiasm to act as an ambassador and connector for the Peter Scott Gallery and Lancaster Arts.

Please see the candidate pack for full details.

• Closing date: Thursday 13th August 2026
• Interviews with Peter Scott Gallery Charitable Trust: from 1st September 2026 onwards
• Charisma vetting interviews must be completed by EOD on 20th August prior to shortlist submission on 21st August.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law. Peter Scott Gallery Charitable Trust particularly encourages expressions of interest from disabled, D/deaf and/or neurodivergent people and those from Black, Asian and ethnically diverse backgrounds.

Charisma is committed to inclusive and accessible recruitment processes. If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme, please contact our Operations Team. Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the vacancy.

Chair of Advisory Board – cultural leadership, strategic insight, advocacy, and cross-sector collaboration

Lancaster Arts is a dynamic and ambitious combined arts organisation, embedded within Lancaster University and supported as an NPO by Arts Council England. Its programme spans contemporary performance, music, visual art, commissions, artist residencies, Creative Gatherings and public programmes across the Nuffield Theatre, the Great Hall, the Peter Scott Gallery, campus spaces and locations across the wider region. Almost half of its programme takes place outside its venues, often in unexpected places including natural settings, community centres, carparks and historic buildings.

With a long-established reputation for the creation, development and presentation of cutting-edge contemporary arts, Lancaster Arts brings together artists, researchers, students, communities and audiences through work that is socially engaged, internationally relevant and rooted in the organisation’s vision of a world where social and environmental justice drives change.

Lancaster Arts is now seeking a new Chair of the Lancaster Arts Board (LAB) to provide strong, collaborative and values-led leadership. LAB is an Advisory Board, which provides strategic guidance, advocacy and critical support, helping Lancaster Arts strengthen its visibility, connections and influence across Lancaster University, the cultural sector and civic life, while supporting the organisation to remain responsive, resilient and relevant in a complex environment.

To succeed in this role, you’ll bring:

• A strong track record of leadership in the cultural sector or a closely related field
• A strategic outlook and the ability to navigate the intersection of Higher Education, the arts and wider civic and cultural relationships
• Skilled facilitation and communication, with the confidence to convene diverse stakeholders and support inclusive, purposeful Board discussion

You will also share Lancaster Arts’ commitment to inclusion, environmental responsibility and socially engaged practice, and bring the credibility, networks and enthusiasm to act as a public advocate and connector for Lancaster Arts.

Please see the candidate pack for full details.

• Closing date: Thursday 13th August 2026
• Interviews with Lancaster Arts: from 1st September 2026 onwards
• Charisma vetting interviews must be completed by EOD on 20th August prior to shortlist submission on 21st August.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law

Charisma is committed to inclusive and accessible recruitment processes. If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme, please contact our Operations Team. Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the vacancy.

Fort Amherst Heritage Trust cares for Fort Amherst in Chatham, Kent, preserving an important historic site and making it available for the benefit, enjoyment and education of the wider community. The Trust relies heavily on volunteers to help maintain, restore, interpret and promote the site for present and future generations.

Role Purpose

Trustees are collectively responsible for the governance, strategic direction and long-term sustainability of Fort Amherst Heritage Trust. As a Trustee, you will help ensure that the charity fulfils its charitable purposes, complies with its legal duties and makes decisions in the best interests of the Trust and the communities it serves.

Key Responsibilities

· Work with fellow Trustees to set and review the Trust’s vision, strategy and priorities.

· Ensure the Trust carries out its charitable purposes for the public benefit.

· Oversee the responsible management of the Trust’s finances, assets, buildings, grounds and collections.

· Support good governance by complying with the Trust’s governing document, charity law and relevant regulations.

· Monitor risks, policies and procedures, including health and safety, safeguarding, finance, data protection and volunteer management.

· Contribute to discussions and decisions at Board meetings, reading papers in advance and offering constructive challenge and support.

· Act as an ambassador for Fort Amherst, promoting its heritage, community value and volunteer-led work.

· Support fundraising, partnership development and community engagement where appropriate.

· Declare and manage any conflicts of interest and maintain confidentiality where required.

Skills and Experience

We welcome applications from people with a commitment to heritage, community benefit and good governance. Previous trustee experience is helpful but not essential. The Trust is particularly interested in people who can bring one or more of the following areas of experience:

· Heritage, museums, archives, conservation or historic buildings.

· Finance, fundraising, grant applications or business planning.

· Education, learning, interpretation or visitor experience.

· Volunteer management, community engagement or inclusion.

· Marketing, communications, events or digital engagement.

· Legal, governance, risk management, health and safety or safeguarding.

· Property, estates, facilities management or environmental stewardship.

Personal Qualities

· A genuine interest in Fort Amherst, local heritage and public benefit.

· Sound judgement, integrity and a willingness to act collectively with other Trustees.

· Ability to think strategically while understanding practical operational challenges.

· Confidence to ask questions, offer constructive challenge and support good decision-making.

· Commitment to equality, diversity, inclusion and respectful working relationships.

· Willingness to give sufficient time and attention to the role.

Dacorum Heritage is seeking a committed and people-focused Trustee to join its Board of Trustees and help shape the future of a charitable museum dedicated to preserving and sharing local heritage.

You will play a key role in supporting the people who make the Dacorum Heritage’s work possible. You will help ensure volunteers and staff feel valued, heard and well supported, while contributing to the Board’s wider responsibility for good governance, financial oversight and strategic direction.

This is an opportunity to bring your experience, judgement and enthusiasm to a small charity with an important community purpose. Working collectively with fellow Trustees, you will help ensure Dacorum Heritage remains legally compliant, financially sustainable and focused on delivering its charitable objects for current and future beneficiaries.

Purpose of the Role

· Help create a positive, inclusive and well-supported environment for Dacorum Heritage’s volunteers and staff;

· Provide Board-level oversight of volunteer engagement, staff and director recruitment, and relevant HR matters.

What You Will Do

· Work with the Museum Manager to identify volunteer and staff needs, and support best practice in recruitment, induction and retention;

· Support the development of and attend informal volunteer coffee mornings and other social events in person where possible helping volunteers and staff to feel included, informed and valued;

· Develop clear routes for volunteers to share feedback, ideas and concerns;

· Oversee recruitment, interviews and appointments for the museum manager and trustees if required;

· Act as a trusted link between the Board, employees and volunteers;

· Support proportionate, effective HR and volunteer policies aligned with Dacorum Heritage’s strategic plans;

· Contribute actively and constructively to Board discussion, challenge and decision-making;

· Share collective responsibility for good governance, risk management and strategic direction; and

· Represent Dacorum Heritage positively and help build strong relationships with stakeholders and the wider community.

Dacorum Heritage is seeking a strategic, commercially aware and relationship-focused Trustee to join its Board of Trustees and help strengthen income generation and fundraising for a charitable museum dedicated to preserving and sharing local heritage.

As the Trustee with special responsibilities for income generation and fundraising, you will play a key role in helping the Board diversify income, identify funding opportunities and build relationships that support long-term sustainability. You will bring insight, challenge and practical guidance to help Dacorum Heritage grow earned income, donations, grants, sponsorship and other appropriate sources of support.

This is an opportunity to use your fundraising, business development, marketing or partnership experience to make a practical and lasting contribution to a small charity with an important community purpose. Working collaboratively with the Chair, Museum Manager and fellow Trustees, you will help ensure Dacorum Heritage has the financial resilience to care for its collections, engage communities and deliver its charitable objects for current and future beneficiaries.

Stepping Stones Learning and Leisure is a small, friendly charity based in Southwark, providing inclusive activities for adults with learning disabilities. We believe everyone should have the chance to express themselves, connect with others, and take part in activities that bring joy, confidence, and new skills. 

We’re looking for an enthusiastic and proactive Dance Fit Class Volunteer to support our weekly Thursday afternoon classes (1pm-3pm), held at St Faith’s Community Centre, Red Post Hill, SE24 9JQ (close to North Dulwich and Herne Hill stations). 

About Dance Fit

Dance Fit is a fun way to stay active through music and movement. Sessions are designed to improve fitness, flexibility and confidence in a supportive and enjoyable environment. Routines and exercises can be performed standing or seated, making the sessions accessible for everyone. The group learns simple routines that can also be practised at home, and each July learners have the opportunity to perform to friends and family at our Summer Show!

About The Role 

This role is ideal for someone who loves to move. You’ll support our tutor in delivering inclusive and fun classes for a small group of adults with learning disabilities. Every class is an opportunity for the learners to express themselves freely, socialise with others and feel the benefits of physical activity on their wellbeing.

As a Dance Fit Class Volunteer at Stepping Stones, you will: 

• Assist the tutor in setting up and closing down the studio space
• Encourage and support learners 
• Demonstrate movements
• Offer 1:1 or group support where needed to help participants engage 
• Help build a warm, inclusive atmosphere where everyone feels safe to express themselves 

What You’ll Gain 

Volunteering with us is a chance to: 

• Contribute to a creative and meaningful community project 
• Build relationships with and support learners to learn new skills and grow in confidence 
• Experience working with adults with learning disabilities in a supportive setting 
• Develop skills in teamwork, adaptability, communication, and creative problem-solving 
• Have a place in a welcoming and friendly team of tutors, staff and volunteers 
• Receive appropriate training and guidance from an experienced team 

What We’re Looking For 

You don’t need to be a trained dancer to volunteer in this role! At Stepping Stones we value: 

• Good communication and a warm, encouraging approach 
• Enthusiasm, patience, and a willingness to get involved 
• A non-judgemental and inclusive mindset 
• Reliability and commitment 
• Flexibility and adaptability 

Prior to volunteering, we ask all volunteers to: 

• Attend an in-person session with the Stepping Stones team and learners 
• Provide two references 
• Complete a DBS check (we will arrange this) 
• Commit to volunteering one session per week for 3 x 10 week terms throughout the year. For continuity for our service users, we ask that you commit to volunteering with us for one year

How to Apply 

Please submit your CV and respond to the following questions (these will come up when you hit 'Apply Now') 

1. Why would you like to volunteer with Stepping Stones? 
2. What are the strongest attributes and values you feel you'll bring to this role? 

We are looking for a versatile and reliable volunteer to support our company across different projects and collaborate closely with the people already involved in our work. This role is ideal for someone who is flexible, proactive, and willing to help where needed. The selected person will assist with ongoing projects, support team members, and contribute to building a cohesive and positive working environment. We are especially interested in someone who is open to being part of the development of our coffee part within the company, and who is also willing to support us in the growth of our upcycling activities and ideas. What we are looking for: A flexible and adaptable volunteer. Someone willing to support both projects and team collaboration. A person who can help create a strong and united team. Interest in coffee-related activities and upcycling development. A positive attitude and willingness to learn. What the role involves: Supporting different company projects. Working alongside existing collaborators. Helping to maintain a friendly and cooperative team spirit. Contributing ideas and practical support where needed. Assisting with upcycling-related development. This is a great opportunity for someone who wants to be part of a creative and collaborative environment. 

The Story Museum is looking for three people to join the Board of Trustees due to existing long-serving (and brilliant!) Trustees coming to the end of their terms. In this round of recruitment we are actively seeking individuals who bring specific skill-sets and experiences from within the legal, fundraising or education sectors.

The Museum opened in its current form in May 2021. We have since welcomed over 420,000 visitors, mostly children and young people, to our amazing exhibitions and events. Through this interaction with stories and storytellers, visitors of all ages nurture their literacy, creativity and wellbeing.  Audience and participant response to the Museum and our work is overwhelmingly positive; people really enjoy what we offer - in their words, The Story Museum is fun, engaging and creative!

Our vision is a world where young people can discover, shape and share great stories.

Our mission is to transform young lives by bringing stories of all kinds to life - through exhibitions, events and learning programmes, at our museum and beyond, inspiring creativity, literacy and wellbeing.

If you're interested in supporting our goals and in joining a group of engaged and committed senior volunteers please read the Recruitment Pack and take part in our collaborative appointment process.  Application deadline: Thursday 23rd July.

We are looking for friendly and enthusiastic people to help us in our brand-new Visitor Centre at Crystal Palace Park!  

The Visitor Centre is a welcoming hub where visitors can discover the history and heritage of Crystal Palace Park through a permanent exhibition, browse our gift shop and find information to help them make the most of their visit to Crystal Palace Park. The building also includes a flexible space available to hire for community events, meetings, and activities.

Volunteers will play a vital role in ensuring that visitors have an informative and positive visit. You’ll volunteer in pairs, supported by paid staff, to welcome visitors and support our Visitor Centre shop and membership opportunities.

This role will suit you if you are a friendly, outgoing individual who is keen to gain retail and customer service experience while learning more about working for a charity.

What’s involved: 

• Welcoming visitors to Crystal Palace Park and helping to ensure that we provide an inclusive and friendly environment for all our visitors. 

• Supporting the Visitor Centre shop, including serving customers, processing sales through our cashless till system and helping to ensure the stock is monitored and the space is welcoming and tidy. 

• Wayfinding – helping visitors map out their route around the park, including information about park services; toilets, cafes and seating areas 

• Promoting Crystal Palace Park, including our aiding visitors to join as Crystal Palace Park Members using our membership tablets. 

Time involved: 

This role is available Wednesday – Sunday throughout the year. Hours involved will be across two shift patterns, AM: 9.45 – 1.00pm and PM: 12.45 – 4.00pm. 

There will also be ad-hoc evening openings throughout the year which volunteers can also be involved in.

We encourage volunteers to take part in this role for at least 3 months to get the most out of the opportunity.

This role will suit you if: 

• You are a friendly and welcoming person, and you enjoy talking and meeting a wide variety of people 

• You’re happy to volunteer as part of a team 

• You’re interested in learning more about our history and communicating information to our visitors 

• You’d like to gain retail experience and customer service skills

• You’re interested in learning more about working for a charity and gaining understanding of the importance of membership and donations.

Support and training: 

We will provide you with all the training necessary for your role, including: 

• An induction and full briefing before your first session 

• Training in how to assist in the shop and membership engagement 

• Support from Trust and Freelance staff.

• Volunteers are covered under Crystal Palace Park’s public liability insurance 

We will offer you:

• A volunteer uniform (lanyard or pin badge) 

• Reimbursement of travel expenses up to maximum of a zone 1-6 travelcard 

• Support from a dedicated volunteer officer 

• Access to facilities, water and light refreshments 
• Ongoing support and supervision from Trust staff 

Access information: 

This role takes place inside the Visitor Centre in Crystal Palace Park which is step free. We want to make our volunteer roles accessible and if you have access requirements or would like to discuss whether this role is suitable for you, please get in touch. 

Our green charity looks after dozens of spaces around the East Midlands, including Denefields Meadows in Matlock.

From planting and coppicing trees to litter picking and weeding, there are tasks for people of all ages and abilities, whether you’re an avid gardener or a brand new enthusiast. Full training, PPE, and light refreshments are provided. We’ll also fully reimburse your transport costs.

Volunteering has many benefits:

• Being active helps your physical and mental health
• Meet new people and being social
• Enjoy working outdoors in the fresh air
• See a green space improve before your very eyes
• Give back to your community
• …and much more!