Volunteer roles for the Arts, Culture and Heritage sector

Support our busy retail operations at events and through our online store — a great opportunity for anyone looking to gain hands-on experience in retail and customer service.

Key Tasks:

• Assist with setup and sales at merchandising stalls during public events.

• Help process online orders and manage inventory.

• Engage with customers and provide product knowledge.

Skills Required:

• Friendly, approachable, and helpful attitude.

• Basic numeracy skills,

• Retail or customer service experience is helpful but not essential.

• Ability to use tills or card readers is helpful but not essential.

Ideal For:

· Anyone interested in gaining experience in retail, events or customer service.

· Students, job seekers, or career changers looking to build confidence and skills in a supportive, exciting environment.

Assist with the upkeep of ground support equipment and aviation artifacts.

Key Tasks:

• Clean, restore, and preserve historical support equipment.

• Carry out basic repairs and painting as needed.

• Help maintain safety standards and logs.

Skills Required:

• Hands-on DIY or mechanical skills.

• Comfortable using tools and handling equipment.

• Attention to detail and care with heritage items.

• Some basic knowledge of ground support equipment is desirable.

Ideal For:

· Practical people who like working with tools.

· Those with DIY, mechanical, or restoration skills (or wanting to learn).

· Retirees, veterans, tinkerers, or anyone who enjoys hands-on volunteering.

Role title – Treasurer
Sector – Music and the Arts
Hours – 1–1.5 days per month plus quarterly Board meetings
Location – Remote with some London Board meetings
Salary – Voluntary role
Travel requirement – Occasional
Contract type – Voluntary
Accountable to – Chair of Trustees, working closely with CEO and Board of Trustees
Start date – October 2025

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About the Stephen Dodgson Charitable Trust

The Stephen Dodgson Charitable Trust was established in 2015 to support musicians (including professional, student, schools music groups and community groups) and celebrate the music and legacy of British composer Stephen Dodgson (1924–2013). Stephen Dodgson had a long, distinguished and multifaceted career as a composer, Professor at the Royal College of Music and Radio 3 broadcaster. His musical voice could be both playful and deeply evocative, and he was much loved as a mentor to younger generations of musicians that worked with and taught.

The Trust awards grants to musicians, ensembles, festivals, educational institutions and arts organisations that perform, record or raise awareness of Dodgson’s music in line with the Trust’s charitable aims. The Trust responds to external grant applications and we also curate our own artistic and commemorative projects. A small, dedicated Board of Trustees works closely with the Trust CEO to guide and support the organisation’s work, ensuring funds are used thoughtfully and make a lasting, meaningful difference to the classical music community.

Recent projects also include a beautiful centenary book, a collection of essays and fond reminiscences about Stephen Dodgson – the man and the musician – which came out in 2024.

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About the Role

The Trust is looking for a Treasurer to join our Board and take the lead in overseeing the charity’s finances. This is a key role, offering the chance to make a direct impact on the Trust’s ability to support musicians and projects with confidence and transparency.

The Treasurer is responsible for both strategic oversight and hands-on financial management — from preparing budgets and reports to supporting the Chair, CEO and fellow Trustees in financial planning and risk management. This rewarding role will help many interesting and worthwhile projects come to fruition and includes plenty of opportunities to enjoy attending concerts and other similar events. (Recent events include two epic concerts featuring major Dodgson works at St John’s Smith Square, the opening night of this year’s Barnes Music Festival and a Snape Maltings performance of Dodgson’s four-act opera Margaret Catchpole.)

This role would suit someone with financial management skills or similar, and a fair knowledge of and interest in classical music, arts funding, and charitable work more generally. A good communicator who enjoys working collaboratively with others and is enthusiastic about the opportunity to promote music and musicians – especially young musicians ­ will thrive in this role.

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Key Responsibilities

As a Trustee

• Help guide the Trust’s overall strategy and governance
• Ensure the charity’s funds are managed responsibly and in line with our objectives
• Contribute to grant-making decisions and long-term planning
• Act in the best interests of the Trust and support our mission and values
• Represent the Trust at sponsored performances and events

As Treasurer

• Maintain an overview of the Trust’s financial health
• Oversee day-to-day financial operations: bookkeeping, invoice payments, bank statement reconciliations
• Prepare quarterly bank account reconciliations and financial outlooks for the Board
• Ensure compliance with charity law and financial regulations, including annual reports to the Charity Commission
• Advise on budgeting, cashflow, reserves, and investment planning 
• Monitor financial risks and ensure appropriate policies and controls are in place
• Apply at least once a year to HMRC to claim Gift Aid on donations made to the Trust
• Keep Charity Commission and HMRC records up to date
• Work closely with the CEO in aligning financial decisions with impact and priorities, and maintaining contact with ongoing projects

Supporting the Chair

• Assist the Chair in providing leadership and direction for the Board, and enabling the Board to fulfil their responsibilities
• Ensure that the Trust pursues our objects as defined in our governing document, charity law, company law and other relevant legislation/regulations
• Support the Chair in enabling well-rounded and strategic discussions among Trustees
• Work in partnership with the Chair and Trustees to support the CEO and freelance staff, helping them achieve the aims of the organisation

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What the Trust Is Looking For

The Trust would welcome someone with the following:

Essential:

• Financial management experience, ideally within or alongside the charity or arts sector
• Strong communication skills and the ability to explain finance clearly to others
• Familiarity with accounting software (e.g. Excel, Googlesheets, Xero or similar)
• A sound understanding of financial governance and reporting requirements

Desirable:

• An interest in classical music or the wider arts
• Experience working with or advising a charity, trust, arts organisation, or funding body
• A collaborative, thoughtful, and supportive approach

Time Commitment

• Attend 3–4 Board meetings per year (virtual or in-person, London)
• Ongoing oversight of financial matters (1–1.5 days per month)
• Occasional availability for guidance or working groups between meetings
• Optional attendance at concerts, festivals and other Dodgson celebrations.

Deadline: Deadline: 29th September

Welcome and guide visitors during open days, tours, and events. Help create a welcoming and safe environment for all.

Key Tasks:

• Greet attendees and check tickets.

• Direct parking and visitor flow.

• Assist with safety, information points, and general guest experience.

Skills Required:

• Good communication and people skills.

• Calm under pressure; happy working outdoors.

• Helpful attitude and willingness to engage.

Ideal For:

· Outgoing individuals who enjoy meeting people.

· Those seeking front-of-house experience or wanting to develop confidence in public-facing roles.

· Great for students, semi-retired or retired individuals.

Lead small groups on tours to the Vulcan, sharing its story and legacy. Be the face of the Vulcan experience!

Key Tasks:

• Chaperone visitors safely to and from viewing areas around the aircraft.

• Deliver scripted or informal talks about the aircraft’s history.

• Answer questions and encourage interaction.

• Assist visitors in locating their names under the aircraft.

• Assist with safety, information points, and general guest experience.

Skills Required:

• Confident public speaker or comfortable engaging with groups.

• Interest in aviation or history desirable but not essential (training provided).

• Reliable and friendly.

Ideal For:

· Confident speakers or those looking to develop presentation skills.

· People with an interest in history, aviation, or education.

· Those who enjoy storytelling and engaging with the public.

Our House Experience Volunteers add the sparkle to any visit – giving everyone a warm welcome, bringing stories from Ickworth to life and helping people get the best out of their day. 

 This role will suit you if you are:

• Warm and friendly.
• Someone with a curious and inquisitive nature, with an ability to engage our visitors, ask questions and facilitate conversations.
• Able to listen thoughtfully and actively.
• Someone with exceptional customer service standards- a desire to put visitors before everything else.
• A good storyteller, with a talent for reading body language and thinking on your feet
• Sensitive to visitor and volunteer needs – working as an effective team member.
• Willing to develop your knowledge of Ickworth, its history and vast collections.

Tasks and responsibilities

• Responding to the diverse needs of visitors, including people with additional access needs.
• Sharing inspirational stories, curious facts and practical information or simply the space for visitors to wander at their own pace.
• Helping visitors to discover more, answering questions and making suggestions so they can enjoy their day, their way.
• Being an ambassador for the whole property and the National Trust. Helping visitors understand the full scope of the offer at Ickworth beyond the house.
• Learning more about Ickworth, so you can share your knowledge and stories of the family and their collections with visitors.
• Responding to the changing needs of Ickworth – supporting ongoing interpretation strategies in the House.
• Supporting with health and safety and evacuation procedures if required.
• Being part of a team that may need to adapt and change in response to local needs, National Trust priorities or changes to government guidelines 

 By getting involved you could· 

• Become part of a friendly and dedicated team.
  Spend time with us at Ickworth, learn about its history, stories and enjoy its beauty.
• Meet people from all walks of life
• Find an opportunity to use your existing skills and develop new ones.
  Improve your communication skills.
  Get a warm glow by knowing you have made a difference to someone’s day out with us.

 You’d also be joining Europe’s largest conservation charity and the wider National Trust team proudly looking after 780 miles of coastline, over 250,000 hectares of land, over 500 historic houses, castles, ancient monuments, gardens, parks and nature reserves (including lighthouses, villages, pubs and a gold mine!). We are a unique charity welcoming millions of people each year and with a vision to open up places for the benefit of everyone, for ever.

All National Trust volunteers will be asked to

• Respect and uphold the National Trust values whilst volunteering with us.
• Complete training required of all NT volunteers and any role specific training
• Adhere to relevant policies and processes including safeguarding, health and safety, and equality and diversity. 

 We want all our volunteers to feel welcome and to have an equally positive experience when volunteering with us. So, volunteers will:

• Be provided with the necessary induction, training, equipment and reasonable adjustments to do this role well and safely
• Be offered expenses to cover agreed travel costs between home and place of volunteering.
• Have remote access to support, news and rotas via our volunteer website 

Skills acquired: Adaptability, Communication Skills, Community Development, Customer Service, Event Support, Exhibition Arts, Fundraising, Interpersonal Skills, Public Relations, Public Speaking, Teamwork, Visual Arts

Welcoming people out of the cold for a hot drink, or out of the heat for an ice cream, you know exactly what our visitors need as part of their visit to us.

By getting involved, you could… 

• Join an enthusiastic team and make new friends 

• Support visitors to gain the best from their day 

• Learn about our access support equipment and how to welcome support animals in to the café 

• Get the low down on the latest Ickworth bake to share with others 

• Develop your hospitality skills and put them into practice 

• Use your smile and customer service skills, so people feel at home 

• Help us raise money so we continue our work looking after special places 

What’s involved?  

• Meet and greet visitors when they enter the café with a warm smile. 

• Help with queue management and direct visitors. 

• When visitors leave say goodbye and thank them for their visit. 

• Undertake tasks ranging from clearing and preparing tables for the next visitor, to supporting families with pushchairs and wheel chair users navigate the pathways between tables. 

• Use your smile and customer service skills to engage with visitors, share knowledge of the estate and generally enhance their visit

• Have a strong working knowledge of our menu and sharing this with visitors.

• Playing your part to continue our work looking after special places 

• Learning and developing a range of skills such as exceptional service, access support knowledge and sharing what’s on at Ickworth.

This role will suit you if you are:

• Are cheerful and like being around people – you’ll meet a lot at lunchtime! 

• Are looking for a varied role – you’ll be looking after a whole range of visitors 

• Are keen to be part of a team 

• Are good at keeping places looking tidy and welcoming  
  Have a keen eye to detail to notice when a visitor needs help 

• Love chatting about food, new recipes and where our ingredients come from

By getting involved you could:

• Join an enthusiastic team and make new friends 
• Develop your hospitality skills and put them into practice
• Support the lunch rush be delivering food to people’s tables 
• Support on the counter to help serve soup or cakes
• Sign up to holiday, evening or 1 off events such as Theatre, Proms or other performances that may have an ice cream trike or BBQ on offer
• Be trained on the Food and Beverage Buggy to help deliver stock including freshly baked good to other outlets (being trained on the F&B buggy is an optional choice in addition to usual duties)
• Use your smile and customer service skills, so people feel at home
• Help us raise money so we continue our work looking after special places

What's involved?

• Undertake tasks ranging from clearing tables and serving food to washing dishes and supporting behind the counter. 
• Use your smile and customer service skills to engage with visitors, share knowledge of the property and generally enhance their visit
• Have a strong working knowledge of our menu, including allergen information, and sharing this with visitors, though any allergy questions should be asked to a team leader, with the support of our allergen book.
• Playing your part to continue our work looking after special places 
• Joining an enthusiastic team and making new friends
• Learning and developing a range of skills such as food safety, barista and exceptional service.
• There’s also potential to get involved with the Food & Beverage events calendar.
• You can also opt in to Food and Beverage Buggy training to help deliver freshly baked goods to other outlets on site.

This role will suit you if you are:

• Are cheerful and like being around people – you’ll meet a lot at lunchtime! 
• Are looking for a varied role – you’ll be juggling tasks as well as trays of food
• Are keen to be part of a team
• Are good at keeping places looking tidy and welcoming
• Have a keen eye to detail to notice when a visitor needs help
• Love chatting about food, new recipes and where our ingredients come from

Our Programming volunteers provide a warm welcome to everybody as part of the programming on property, making sure our visitors get the most from their experience with us. 

 This role will suit you if you are:

• Someone who loves meeting people and being part of a team
• Looking for new experiences
• Wanting to utilise your communication skills or develop them further
• Someone who enjoys a busy environment
• Flexible with what you can support with, there will be a rota you can pick and choose the events and activites you wish to get involved in
• Cheerful – even when last minute changes including the weather affect proceedings

By getting involved you could:

• Help support activities across the property
• Support ticketing, guiding, ushering and hosting events with external partners
• Enjoy some of our events 1st hand from a seat in the wings
• Become part of a friendly and dedicated team
• Enjoy new experiences and learn something new every day
• Build your confidence and experience
• See first-hand the rewarding results of helping visitors have a great time
• Share your enthusiasm and passion for what we do 

You’d also be joining Europe’s largest conservation charity and the wider National Trust team proudly looking after 780 miles of coastline, over 250,000 hectares of land, over 500 historic houses, castles, ancient monuments, gardens, parks and nature reserves (including lighthouses, villages, pubs and a gold mine!). We are a unique charity welcoming millions of people each year and with a vision to open up places for the benefit of everyone, for ever.All National Trust volunteers will be asked to

• Respect and uphold the National Trust values whilst volunteering with us.
• Complete training required of all NT volunteers and any role specific training
• Adhere to relevant policies and processes including safeguarding, health and safety, and equality and diversity. 

 We want all our volunteers to feel welcome and to have an equally positive experience when volunteering with us. So, volunteers will:

• Be provided with the necessary induction, training, equipment and reasonable adjustments to do this role well and safely
• Be offered expenses to cover agreed travel costs between home and place of volunteering.
• Have remote access to support, news and rotas via our volunteer website

Tasks and responsibilities

• Providing a warm, welcoming and friendly approach to all of our visitors to our events and activities
• Supporting our visitors by providing them with information and guidance so they get the most from their time with us during the event
• Supporting visitors at several points throughout their experience
• Being ‘in the know’ at events and during activities to best help our supporters enjoy it in the way best suited to them
• Support accessibity needs during events to help ensure all visitors are feel included and welcome
• Responding to situations to ensure we always provide a great experience for people – and often spotting issues before they happen!
• There will be plenty of opportunities to do the little things that make a big difference to someone’s experience at Ickworth
• Helping things run as smoothly and safely as possible – this includes getting to know health and safety and evacuation procedures.
• Being part of a team that may need to adapt and change in response to local needs, National Trust priorities or changes to government guidelines

Skills acquired: Adaptability, Advice & Guidance, Communication Skills, Community Development, Crafts, Customer Service, Event Support, Fundraising, General Education, General Play and Recreation, Guiding, Interpersonal Skills, Music Arts, Public Relations, Teamwork, Theatre Arts, Visual Arts, Youth Activities Management

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.

We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons. Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance. We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace.

Join us in leading positive change!

The Admin Assistant role offers a great opportunity for the right person who is looking to:

• Gain experience in the Third Sector.
• Develop their skills and management experience; or just simply 'give something back to their community'.

The role provides you with flexibility and autonomy at work. Where necessary, specific training will also be provided to help you develop and grow your skill set.

Main Responsibilities

• Managing organisation of meetings and appointment
• Organising events and conferences
• Managing databases
• Implementing and maintaining procedures and administrative systems
• Liaising with staff
• Miscellaneous tasks to support the team.

General tasks

• Contribute to staff meetings and other internal meetings with views and suggestions etc.

Essential:

• You will need to have good written skills.
• Well organised, proactive, and able to deliver tasks efficiently.
• Good time management
• To show professionalism at all levels and in all environments
• Strong team player
• Ability to work independently and ask for clarification when needed.
• Able to participate at least 12 hours a week (2 days, 6 hours each day)

Desirable

• Committed to working with the community with a passion for helping others less fortunate.
• Proficiency in Microsoft and Excel

The Professional Development Programme with Quilombo UK and QMC Capoeira School runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday, Wednesday and/or Friday.

Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.

Job Types: Part-time, Volunteer

Expected hours: No less than 12 per week

Benefits:

• Flexitime
• Work from home

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• Do you have access to a personal laptop or PC?
• Are you sure you can commit to this job as being a non-paid job?
• Do you think you will be able to commit yourself to the PDP programme, implicitly 12 hours per week, for 16 weeks?

Work Location: Remote

We are seeking a volunteer Trustee and Treasurer to help us manage the iconic Winterbourne Medieval Barn. You will join an experienced Board of Trustees who have developed activites to create a successful Community and Heritage Centre.

We run a programme of events for the benefit of the local community, as well as offering commercial hire  opportunities. The activities are  largely volunteer run and are supported by three part time staff. Our aim is to use this magnificent building for the benefit of all visitors and it ensure that it is preserved and managed so that it will continue to  inspire people for many generations.

As a Trustee and Treasurer you will use your skills and experience to ensure that the charity is run in a way that is responsible, effective and meets its legal and statutory requirements.

What Are we Looking For?

We are looking for someone with:

•  Knowledge and experience of finance practice relevant to voluntary and community organisations 
• Knowledge of bookkeeping and financial management 
• Good financial analysis skills 
• Ability to communicate clearly.

The main elements of the role are:

Summary

•  Oversee the financial affairs of WMBT and ensure they are legal, constitutional and within accepted accounting practice 
• ·As part of routine financial control ensure proper records are kept and that effective financial policies and procedures are in place 
• Monitor and report on the financial health of WMBT 
• Oversee the production of necessary financial reports/returns and accounts 
• Chair the Finance committee. 

Specifically 

•  Ensuring that finance systems and processes which support the Financial Procedures Manual policies are set up, documented and implemented
• Ensuring that sufficient records are maintained to show and explain WMBT’s transactions, in order to disclose accurately, the financial position of WMBT at any time 
• Managing the budgeting process for the annual budget 
• Presenting financial reports at each Trustees’ meeting which give the Board of Trustees an understanding of WMBT’s overall finances, and giving advice and information to support decision making 
• Liaising with the independent examiner to produce the statutory accounts.
• Provision of overall management of the Trusts’s bank accounts 

What are we looking for?

We are looking for someone with:

•  Knowledge and experience of finance practice relevant to voluntary and community organisations 
• Knowledge of bookkeeping and financial management 
• Good financial analysis skills 
• Ability to communicate clearly.

What difference will you make?

The continued success of the Trust depends on the maintenance of  strong financial support to ensure that the building is maintained and managed in an appropriate manner. The business plan requires a mix of heritage and commercial activities to achieve this and to ensure that the Trust continues to serve the community.

What is involved

Much of the role can be performed remotely, but there will be a requirement to attend 8 meetings a year at Winterbourne (4 Finance Committee meetings and 4 Board of Trustee meetings)

For a full description and details of how to apply please click 'redirect to recruiter' to see the full details on our website page. Thank you. 

Role specification 

The National Holocaust Museum is at a pivotal moment in its journey, rich in history, purpose, and potential. We are seeking a new Chair who can harness this momentum and lead the organisation into its next chapter of growth and influence. 

This is a unique opportunity for a strategic and values-driven leader to elevate an already respected institution to the next phase. The ideal candidate will bring a deep commitment to the Museum’s mission and will serve as both an ambassador and catalyst, aligning Board and executive leadership, strengthening governance, and unlocking new opportunities for reach and long-term sustainability. 

The Chair must be able to navigate the nuanced context of a Christian-founded Holocaust museum, appreciating both the complexity and the significance of this positioning. They will champion the Museum’s work with young people and wider audiences and support the leadership team to deliver on an ambitious vision with clarity, purpose, critical insight and unity. 

Core responsibilities 

As Patrick Dunne outlined in “Boards”, the role of a Board is to ensure the organisation has the right strategy, right governance and right resources. The main tasks required of the new Chair are: 

1. Align and develop the Board into a highly effective collective voice that provides professional governance in line with the expectations of the Charities Commission, The National Lottery Heritage Fund and Arts Council England for public money, and the Museum’s most loyal philanthropic funders. A careful review of Board effectiveness is needed to inform future Board diversity, development and ways of working, both as a Board and in collaboration with the Executive Team. 

2. Support the development of the Funding Strategy, identifying and working with a range of existing and potential funding partners, while contributing the Chair’s own set of networks and influence to support the future strategy.

3. Work with the Board and Leadership Team to build towards the next iteration of the strategic plan for the NHM of the future – which must focus on funding as a priority and consider the strategic prioritisation necessary given external and funding constraints. The plan should define clear KPIs, accountability, financial management process and ways to strengthen culture, people and workflow. Any such plan should also consider relationships and positioning within the wider Holocaust education sector.

Boards require clarity around their own purpose, process and people to operate effectively. As such, the main attributes required of the new Chair are excellent judgement and superb communication and people skills. This includes highly sensitive and strategic “antennae” for how groups can work effectively together, within organisations and across sectors including education, museums, inter-faith and security.

In addition to the attributes above, the Chair will ideally possess the following: 

• Chair experience or equivalent (e.g Deputy Chair or Chair of a Committee). Demonstrated ability to stimulate and manage productive conflict, avoid groupthink and build meaningful consensus among diverse voices. Must be experienced in Board agenda-setting that balances necessary strategic deliberation with fiduciary requirements.
• Expertise in governance including a minimum level of financial acumen and risk management experience, ideally from the public, private or charitable sectors, with an appreciation of the fiduciary requirements for the use of public or donor funding.
• Experience leading organisations through transition, at both Board and team levels, particularly in the context of shifting external trends, resulting in sharper mission clarity, ambition, execution requirements and accountability.
• An appreciation for the creative arts sector, and an ability to work with and nurture creative individuals and teams.
• Experience working with various funders and the ability to firmly enable constructive and mutually respectful relationships with them. 
• Willingness to bring and develop their network to support the organisation with influence, funding, or other relevant support. Key networks that are important to the Museum: national government and statutory funders (Department for Digital, Culture, Media & Sport, Department for Education, The National Lottery Heritage Fund, Arts Council England) and the Jewish community across the UK, whose generous support is vital to the organisation’s growth.
• The time and energy to fully engage, learn about the organisation, conduct the necessary reviews and any associated changes and build new and existing partnerships and stakeholder relationships.

Please follow the recruiter link to our website for full details on how to apply.

Artists Needed!  – Join NICOLA Arts

An artist-led charity shop in the heart of Lambeth - 

Are you a visual artist, painter, textile designer, digital artist, or tailor looking for a creative space to grow and connect?

Nicola Arts is seeking passionate artists to join our vibrant community. As part of our artist-led initiative, you’ll have the chance to:

• Display and sell your artworks in our store
• Upcycle clothes and earn commission on your designs
• Use our exhibition space to showcase your work
• Access studio space for your practice
• Offer tailoring and alterations
• Host creative workshops for the local community

Be part of something inspiring. Collaborate, create, and thrive with Nicola Arts.

Get in touch today and let’s make art happen!

 Based in Lambeth

Are you happy to get stuck in with loads of enthusiasm? Fundraisers here at Ickworth are a diverse bunch and through talks, 2nd hand books, internal events and much more we help towards the conservation of this special place 

 This role will suit you if you are:

• Someone who enjoys talking to members of the public and can engage in a meaningful conversation.
• Comfortable lone working at times, as well as working in a team.
• Up for a challenge and like to reach a target.
• A person that enjoys giving excellent service.
• Happy to volunteer on your own. However, someone will always be available to support.
• Confident building new relationships with people.

Tasks and responsibilities

• Helping grow awareness and support for local & national fundraising
• Understanding different needs and interests of people and inspiring them to give in a way that is right for them.
• Supporting in our bookshop by manning the space, rotating stock, tidying and pricing books while always providing a friendly and welcoming approach.
• Attending regular meetings and suggesting fundraising ideas/feedback so we can fulfil our fundraising plan.
• Using your particular skills in creative ways to raise funds
• Answering questions people may have about the National Trust and being able to explain where donations go and impact they make.
• Ensuring we follow fundraising guidance, regulations and best practice
• Supporting big fundraising campaigns or projects.
• Being part of a team that may need to adapt and change in response to local needs, National Trust priorities or changes to government guidelines 

By getting involved you could:

• Be part of a passionate team, working closely with staff across departments raising vital funds to protect Ickworth.
• Be making a direct impact in our fundraising spaces, such as bookshop or through programming.
• Help bring the work of the National Trust to life and inspire others to get involved
• Increase your fundraising skills and experience of different ways to fundraise 

You’d also be joining Europe’s largest conservation charity and the wider National Trust team proudly looking after 780 miles of coastline, over 250,000 hectares of land, over 500 historic houses, castles, ancient monuments, gardens, parks and nature reserves (including lighthouses, villages, pubs and a gold mine!). We are a unique charity welcoming millions of people each year and with a vision to open up places for the benefit of everyone, for ever. 

 All National Trust volunteers will be asked to

• Respect and uphold the National Trust values whilst volunteering with us.
• Complete training required of all NT volunteers and any role specific training
• Adhere to relevant policies and processes including safeguarding, health and safety, and equality and diversity. 

 We want all our volunteers to feel welcome and to have an equally positive experience when volunteering with us. So, volunteers will:

• Be provided with the necessary induction, training, equipment and reasonable adjustments to do this role well and safely
• Be offered expenses to cover agreed travel costs between home and place of volunteering.
• Have remote access to support, news and rotas via our volunteer website 

Skills acquired: Advice & Guidance, Communication Skills, Community Development, Customer Service, Decision Making, E-commerce, Event Support, Fundraising, General Administration, Interpersonal Skills, Inventory Management, Market Research, Marketing & Communications, Merchandising, Public Relations, Public Speaking, Retail, Sales Process, Stock / Inventory Management, Teamwork