Volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to help end food poverty and tackle climate change and CO2 emissions in Greater Manchester, whilst at the same time gaining valuable CV-enhancing experience and skills?
What we offer you
Induction, training and support from the staff of FareShare and its parent charity, EMERGE 3Rs.
Practical experience and transferable skills in warehousing and food redistribution.
A reference after 2 months with us.
An understanding of warehousing and logistics, and the importance of food surplus and recycling initiatives.
Expenses:
We reimburse travel expenses up to £6 for car drivers, and up to £5 for public transport costs.
Up to £3 is given towards the cost of lunch if a volunteer has special dietary requirements. (We provide lunch for our volunteers, so will contribute towards the cost of a volunteer's meal, should they bring their own, if what we are offering in the canteen isn't considered suitable; for example, a diet that's restricted for reasons of health, religion, or ethics).
As a sustainability charity, we take surplus food that's donated to us and redistribute it to people in need. The front line initiatives we support include food banks, schools, community groups and charities who, in turn, help people who are disadvantaged by poverty.
Our vital work supports people experiencing extreme hardship and prevents perfectly good food going to landfill, where it would otherwise contribute to climate warming.
We need helping hands in our busy warehouse to receive and catalogue supplies, to load and unload vans, and to prepare orders for delivery. In return we offer training and support to help you obtain skills and experience to boost your CV if you are seeking work. If you're not looking for employment, volunteering with us is rewarding in many other ways; offering an opportunity to make friends, keep physically active and support your community.
This role is vital to the work of FareShare, ensuring that the food in our warehouse is correctly sorted, labelled and organised into orders placed by our charities and community groups.
It is perfect for someone who is:
a) Looking for a practical activity.
b) Looking for experience and skills to gain employment in the food industry, warehousing and customer service.
c) Wanting to help their community and/or help tackle global warming.
d) Wanting to make new friends.
e) Wanting to keep busy and/or physically fit.
Our volunteer opportunities are available Monday to Friday, for a whole or half day, with shifts between 8:30-am - 12:30pm and 12:30 - 4:30pm. Volunteers are typically involved for one day a week.
What will I be doing?
Receiving, sorting, cataloguing and storing chilled and ambient surplus food in a warehouse, and preparing orders for delivery. You may also be assisting customers when they pick up their orders.
Ensuring food quality and safety by checking ‘use by’ and ‘best before’ dates.
Sorting and unpacking deliveries, categorising and recording food.
Assembling food orders placed by charities and community groups.
Assisting our Community Food Members with their food order collections.
Maintaining health and safety and food hygiene standards.
Helping with cleaning and other tasks identified by warehouse staff.
Person Specification:
Must be reasonably physically fit to carry out tasks, including lifting and loading.
Have a good command of English in order to understand and follow instructions and health and safety rules.
Have basic literacy and numeracy skills to record quantities and types of food donated.
Able to work in a manner that respects Health and Safety standards.
Be happy to complete tasks independently according to instruction.
Be positive, friendly and enthusiastic about tackling food waste and food poverty.
Must be reliable and able to commit to an agreed session/day.
We are located in our brand new depot at Maynard House, New Smithfield Market, Openshaw, Manchester M11 2WJ.
IMPORTANT NOTE:
You must be resident in the UK and living in Greater Manchester, or within easy commuting distance of our base, in order to volunteer with us.
This is because we require volunteers to be able to reliably commit to regular shifts for some of our roles.
We are unable to offer sponsorship for overseas applicants.
Know someone else who might be interested in volunteering with us?
Please pass our details on to them as we always welcome new people on our teams. :)
As a leading food charity to tackle hunger, our aim is to help tackle the food poverty issue in Greater Manchester.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have a passion for helping people discover the unlimited possibilities that technology can bring? Would you like to open up a world of opportunities for blind and partially sighted people in your local community by training them to use technology? Join our local technology team helping people with sight loss get the most out of technology.
How often will I be needed?
- 5 Hours per Month
Key requirements
- This role requires an enhanced criminal record check This role requires 1 reference
Location
Region
- Northern Ireland
Additional location information
-
RNIB NI Holywell Trust 10-12 Bishop Street Within, Derry-Londonderry, BT48 6PW once a month initially
Who this opportunity will suit
Minimum age
- You must be at least 16 years old to apply
What skills and experience are needed?
- Good communication skills;Patient approach to training;Natural tech user
Treasurer – Role Summary
The Treasurer plays a vital role in overseeing the financial health and sustainability of the charity. They monitor financial performance and report to the Board of Trustees and Chief Officer at both Board and Finance Sub-Committee meetings. This includes detailed reporting on income and expenditure against budget, cash flow, the balance sheet, and the charity’s reserves position.
The Treasurer liaises with the charity’s external independent examiners, guiding and advising fellow trustees to ensure the formal approval of the annual report and accounts. They also ensure that the Chief Officer submits annual accounts and returns to all relevant regulatory bodies in a timely and compliant manner.
Acting as a steward of the charity’s finances, the Treasurer ensures that financial management and investment practices are responsible, legal, and aligned with accepted accounting standards. They are also responsible for ensuring the maintenance of proper financial records and the implementation of effective financial procedures.
Specific Responsibilities
-
Liaise with the charity’s external bookkeepers to ensure that all financial records are accurately maintained and up to date.
-
In conjunction with the bookkeepers, review and/or prepare monthly management accounts. Investigate any significant variances from the budget.
-
Submit monthly management accounts and a summary of key figures to the Finance Sub-Committee. Provide written or verbal reports to the Board in advance of, or at, formal trustees’ meetings.
-
Review and update the charity’s Finance Policy and Procedures on an annual basis to ensure ongoing compliance and relevance.
-
Act as a countersignatory for bank payments and funding applications as required.
-
Collaborate with the Chief Officer on the preparation of the annual budget, presenting a draft to the Finance Sub-Committee for review and recommending its adoption to the Board of Trustees before the start of the financial year.
-
Ensure that all strategic and operational plans are financially appraised and that corresponding budgets align with both short-term and long-term objectives.
-
Support the Chief Officer in ensuring compliance with the financial filing requirements of Companies House and the Charity Commission.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Youth Leaders work directly with young people in St John Ambulance Badger Setts and Cadet Units. By organising a mixed weekly programme, this role will support the learning and development of young people into the next generation of health citizens. Youth Leaders also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.
You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time.
Youth leaders will be expected to regularly attend weekly youth meetings and undertake mandatory training to support the role. There will be e-learning to complete and three day courses, dates to be confirmed.
Pursuing the role
If you are successful you will need to undertake induction & training for role at these dates:
- Welcome Event (Induction) - 11/11/2025
Candidates will be invited to a selection event in Liverpool where they will meet local youth teams and young people, have an interview and talk to experienced youth leaders about the role.
Closing date for these opportunities is - 30/09/2025
To apply for this opportunity please follow the link below:
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Youth Leaders work directly with young people in St John Ambulance Badger Setts and Cadet Units. By organising a mixed weekly programme, this role will support the learning and development of young people into the next generation of health citizens. Youth Leaders also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.
You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time.
Youth leaders will be expected to regularly attend weekly youth meetings and undertake mandatory training to support the role. There will be e-learning to complete and three day courses, dates to be confirmed.
Pursuing the role
If you are successful you will need to undertake induction & training for role at these dates:
- Welcome Event (Induction) - 11/11/2025
Candidates will be invited to a selection event in Liverpool where they will meet local youth teams and young people, have an interview and talk to experienced youth leaders about the role.
Closing date for these opportunities is - 30/09/2025
To apply for this opportunity please follow the link below:
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Youth Leaders work directly with young people in St John Ambulance Badger Setts and Cadet Units. By organising a mixed weekly programme, this role will support the learning and development of young people into the next generation of health citizens. Youth Leaders also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.
You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time.
Youth leaders will be expected to regularly attend weekly youth meetings and undertake mandatory training to support the role. There will be e-learning to complete and three day courses, dates to be confirmed.
Pursuing the role
If you are successful you will need to undertake induction & training for role at these dates:
- Welcome Event (Induction) - 11/11/2025
Candidates will be invited to a selection event in Liverpool where they will meet local youth teams and young people, have an interview and talk to experienced youth leaders about the role.
Closing date for these opportunities is - 30/09/2025
To apply for this opportunity please follow the link below:
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Youth Leaders work directly with young people in St John Ambulance Badger Setts and Cadet Units. By organising a mixed weekly programme, this role will support the learning and development of young people into the next generation of health citizens. Youth Leaders also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.
You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time.
Youth leaders will be expected to regularly attend weekly youth meetings and undertake mandatory training to support the role. There will be e-learning to complete and three day courses, dates to be confirmed.
Pursuing the role
If you are successful you will need to undertake induction & training for role at these dates:
- Welcome Event (Induction) - 11/11/2025
Candidates will be invited to a selection event in Liverpool where they will meet local youth teams and young people, have an interview and talk to experienced youth leaders about the role.
Closing date for these opportunities is - 30/09/2025
To apply for this opportunity please follow the link below:
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Youth Leaders work directly with young people in St John Ambulance Badger Setts and Cadet Units. By organising a mixed weekly programme, this role will support the learning and development of young people into the next generation of health citizens. Youth Leaders also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.
You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time.
Youth leaders will be expected to regularly attend weekly youth meetings and undertake mandatory training to support the role. There will be e-learning to complete and three day courses, dates to be confirmed.
Pursuing the role
If you are successful you will need to undertake induction & training for role at these dates:
- Welcome Event (Induction) - 11/11/2025
Candidates will be invited to a selection event in Liverpool where they will meet local youth teams and young people, have an interview and talk to experienced youth leaders about the role.
Closing date for these opportunities is - 30/09/2025
To apply for this opportunity please follow the link below:
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Youth Leaders work directly with young people in St John Ambulance Badger Setts and Cadet Units. By organising a mixed weekly programme, this role will support the learning and development of young people into the next generation of health citizens. Youth Leaders also help young people develop their confidence, teamwork skills, self-discipline, and generally encourage them to strive to be the best they can be, as well as supervise and support other adult volunteers in their team.
You’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time.
Youth leaders will be expected to regularly attend weekly youth meetings and undertake mandatory training to support the role. There will be e-learning to complete and three day courses, dates to be confirmed.
Pursuing the role
If you are successful you will need to undertake induction & training for role at these dates:
- Welcome Event (Induction) - 11/11/2025
Candidates will be invited to a selection event in Liverpool where they will meet local youth teams and young people, have an interview and talk to experienced youth leaders about the role.
Closing date for these opportunities is - 30/09/2025
To apply for this opportunity please follow the link below:
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Come and join the Feeling Strong team!
We're looking for a Co-chair to lead and shape the strategic vision of Feeling Strong, Dundee’s youth mental health charity, through the next 2026 - 2029 Strategy in line with our mission and our values. In this role, you will act as one of two lead Trustee Board Members of the organisation, responsible for the agenda and actions of Trustee meetings and AGM, improving good governance, supervising the Chief Executive Officer and acting as a senior ambassador of the organisation.
This is a voluntary, fixed three-year term governance role, requiring attendance at six meetings per year, and monthly support sessions held in Dundee (Block 5, 2 Seabraes Lane, Dundee, DD1 4NX).
Training and induction will be provided so we are open to all candidates, and we expect them to develop skills once in post, but we would welcome candidates with any of the following experience:
-
Governance and previous board experience
-
Business development and trading income generation
-
Human resources
-
Lived experience of mental health and wellbeing challenges
-
Financial background
Work-related travel costs will be reimbursed.
We will require that the position is taken up ahead of our August Trustee Board Meeting.
Dundee's youth mental health charity.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for pro-active, enthusiastic and motivated young professionals to join our board - you can help lead the strategic development of one of Dundee’s most promising and dynamic charities!
We would particularly welcome applications from candidates who are young people with lived experience of mental health and wellbeing challenges.
THE DETAILS
Feeling Strong is an exciting Dundee-based charity with the ambition to improve the lives of young people living with mental health and wellbeing challenges by fostering the skills, confidence and aspirations they need to flourish. Our services are designed by young people, delivered by young people for the benefit of young people, and we believe that this youth-led/peer-led approach is our biggest asset in tackling issues around mental health and wellbeing. We support stable recovery journeys for young people, lead campaigns to tackle societal issues, develop quality resources based on our own research, and tackle the disparity they face in unemployment, underemployment and accessing opportunities like further and higher education.
YOUR COMMITMENT
Whilst the Trustee Board meets for formal meetings 6 times a year, successful candidates will be expected to contribute to the organisation more widely, taking part in fundraisers, external events, strategic planning and advising the staff team when needed. The average contribution expected of Trustees is around one - two hours per month.
Work-related travel costs will be reimbursed.
APPLYING
Training and induction will be provided so we are open to all candidates, and we expect them to develop skills once in post, but we would welcome candidates with any of the following experience:
-
Governance and previous board experience
-
Business development and trading income generation
-
Human resources
-
Lived experience of mental health and wellbeing challenges
-
Financial background
Dundee's youth mental health charity.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are searching for an enthusiastic, hard working volunteer to take on President’s responsibility and oversee the chapter in LEEDS. They will run the chapter and ultimately be responsible for activities carried out by committee members and volunteers. The President must coordinate with their committee to ensure that all of the needs of the charity are met and the law, constitution and handbook are not broken.
* To bring children's dreams to life * To provide a professional service * To bring fun to both children and volunteers




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for volunteers who can commit for a minimum of 10 weeks, with adaptable profiles and who have the enthusiasm and energy we need to provide support in various areas across the organisation.
In this generalist role, you will find yourself responsible for a variety of tasks; helping to ensure that both our programme activities and day-to-day operations run smoothly. Second Tree works in a transparent way, in a challenging and changeable situation in the field; therefore, an ability to learn quickly and be open to feedback is vital.
The possible tasks included below are not exhaustive or rigidly defined; an exact role profile is dependent on the skill set of individual applicants. An average day might see you talking to students in a camp to tell them about a new class, or supporting in the writing of a grant proposal. Tasks could loosely fall within 4 key areas:
Programmes:
- Supporting programme coordinators in maintaining the day to day running of their activities with the Youth Wellbeing or Adult Education Programmes
- Supporting our children’s teachers or workshop facilitators in the planning or delivery of classes or excursions outside of camps
- Communicating key messages about our programmes to our students in camps or urban areas
Admin, Finance & Logistics:
- Supporting the management in liaising with external partners
- Maintaining organisation wide financial processes
- Coordinating the arrival and housing of incoming volunteer
Fundraising:
- Supporting the planning and implementation of Second Tree’s fundraising initiatives, such as campaigns
- Organising and maintaining regular communications with Second Tree’s donors (newsletters, thank you letters)
- Supporting in the identification of relevant grants
- Supporting in grant writing activities
Digital communication:
- Contributing to the written/visual content of Second Tree’s social media output
- Developing social media strategies to expand our reach and impact
- Producing regular reports on performance
- Website maintenance
Skills desired:
While there are no experience or skill-specific applicant requirements for this position, candidates must:
- Be accountable and efficient, making sure that tasks that you take up are completed on the agreed timeframe
- Be honest and transparent, being able to give and receive feedback in the most straightforward way possible
- Have a strong sense of humour, being able to make fun of yourself is key
- Care for people; the interests of the people we work with should always be your first concern
- Instil the values above in the people that work with you
- Have keen problem-solving abilities, and a good understanding of what questions to ask, and when
- Communicate in English, both written and orally
- Learn quickly, managing a wide-ranging and intense workload
We offer:
- Accommodation in a shared house
- Transportation to/from work
- After completion of a three-month trial, if you commit long-term, small monthly expenses refund
In certain periods of the year, demand is extremely high, and the volunteer houses might be full. If you have the means to pay for your own accommodation, please let us know. We would still be happy to host you if space is available. However, in a situation where the volunteer houses are full, this would allow us to offer a volunteering opportunity to someone that cannot afford to pay rent.
NOTE: If you require a visa to stay in Greece for the minimum ten-week commitment, please know that as a Greek NGO, we are unable to sponsor your visa.
We challenge the biases that make us see refugees as “the other”. We change the way society perceives refugees, and refugees perceive society.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Social Media Specialist who can strategically identify, and post, engaging content for our social media feeds, which will inspire people to support our work with refugees and asylum seekers in Epirus.
In your role, you will interact with our Instagram and Facebook communities to increase engagement, followers and the quality of their experience. You will also identify key influencers and conversations where we can engage to better showcase our work and expand our reach. You are the person who thinks “this would make a good post” while activities are taking place. More than that, your interest and belief in social media as a force for good should be backed with an interest in data and analytics, using them to influence our social media communication strategy.
Skills Required:
- Strong written and spoken English skills
- Proactive, problem-solving mind-set
- Demonstrable ability to manage a Facebook, Twitter or Instagram feed in a professional capacity
- Ability to demonstrate your success at creating and delivering social media strategies for specific projects
- Ability to show your experience at producing regular reports using Facebook Insights, Twitter Analytics, Google Analytics or similar tools.
- Data-driven and have an evidence-led approach to social media strategy.
- Up-to-date with the latest trends/developments in social media communications.
- Ability to manage and prioritise multiple tasks and respond flexibly.
- Ability to deal with a variety of internal and external stakeholders.
- Ability to identify key influential external figures and agencies to further our social media reach and impact.
- Ability to find creative solutions to communications challenges
Skills Desired:
- Experience working in a refugee context or with a vulnerable population
- Experience working in an NGO, Charity or in the field of human rights
- Language skills: Arabic, Persian, Dari, Sorani and/or Kurmanji
Your responsibilities:
- Regularly post and schedule content on Second Tree’s social media feeds.
- Work with the wider Second Tree team to ensure that all content on our social media feeds aligns with organisational, and specific project strategies.
- Work with Second Tree team to moderate and respond to comments and interact with followers to best develop our online communities.
- Produce regular reports on social media performance.
- Use Google Analytics (or similar) to produce reports on referrals to the Second Tree website and conversions attributable to social content.
- Advise colleagues and help them to develop content strategies based on previous reports and insights
- Develop social media strategies to expand our reach and impact through social media channels
- Identify key social influencers who we can engage with
- Maintain a strong knowledge of developments, innovations, and new tech in social media and identify any that may be of benefit/interest to Second Tree
What We Offer:
- Accommodation with all the basic amenities (WiFi, laundry, kitchen) covered in a shared team house.
- Transportation for work-related activities (if needed)
- Reference letter pending successful completion of engagement
We have two volunteer houses that can host up to nine people where long-term volunteers are accommodated. Some volunteers choose to rent their own accommodation. In certain periods of the year, demand is extremely high, and the volunteer houses might be full. If you have the means to pay for your own accommodation, please let us know. We would still be happy to host you if space is available. However, in a situation where the volunteer houses are full, this would allow us to offer a volunteering opportunity to someone that cannot afford to pay rent.
The successful candidate will be encouraged to join us on the ground and immerse themselves in our work. Your participation could take on many forms, from support in the education programs to activities in the kindergarten to the delivery of workshops and expeditions with the Youth Scouts – we look forward to hearing your ideas on how best to apply your skills in this context. By coming here, you would gain a first-hand experience of the situation on the ground, working in a grassroots organization with a small but dedicated team. This immersion will give you a solid sense of our work, our mission and our approach – which would facilitate your ability to attract supporters.
We encourage applicants to work with us on the ground, but even if you cannot physically come to Greece, we will still consider your application.
NOTE: If you require a visa to stay in Greece for the minimum ten-week commitment, please know that as a Greek NGO, we are unable to sponsor your visa.
How to apply
Please send the following to Giovanni Fontana: Volunteers @ secondtree . org
1) Your CV
2) Your cover letter
3) Copy of your qualifications (If applicable)
In your mail, please:
4) Put “Social Media Specialist” as the subject line
5) Specify the dates you would be available to volunteer (starting date and length)
6) At the end of the email, copy-paste the link of the ad you are responding to
If the application includes all of these we will get back to you in a maximum of 48hs.
We challenge the biases that make us see refugees as “the other”. We change the way society perceives refugees, and refugees perceive society.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

The client requests no contact from agencies or media sales.