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Page 183 of 184
Newcastle upon Tyne, Tyne and Wear (On-site)
Unpaid role, expenses paid
Voluntary

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

Age restrictions: 18+

Why we need your help


Marie Curie recognises that the best way to understand its services is by seeing it through the 
eyes of the people we support. Feedback from people we care for is critical in telling us what 
we are doing well and where we can improve.


Through this exciting volunteer role, you will help us understand our services’ quality by 
listening to the people we support. You will help us by contacting people while they are 
receiving our services to make sure we are providing our patients and families with excellent 
care, and if there are issues, to help us nip things in the bud.


This role has the scope for broader conversations with people about their experiences at the 
end of life. Gaining insight and understanding allows us to ensure we’re there for all people 
experiencing dying, death and bereavement.


What we need you to do


Your role will include some of, but is not restricted to, the following tasks:
• Speak with patients and families over the phone to complete surveys 
about their experiences of our care and support.
• Record data accurately, capturing as much as possible in the person’s 
own words.
• Input feedback data into online an online database. 
• If comfortable, undertake analysis of data to help us report on themes 
and trends; what we are doing well and what we can improve.
• Communicate with patients and families how we use their feedback and ideas to improve 
services, where appropriate.
• Work with the Clinical Nurse Managers to highlight any issues and concerns about the care 
provided in their services.
• Relay positive feedback to Marie Curie Nursing staff and volunteers. 
• If comfortable, conduct semi-structured interviews to understand peoples’ lived 
experiences of dying, death, and bereavement.


What skills or experience do you need?


• Good communication, listening and people skills.
• The ability to deal with people in a warm, friendly, and sensitive manner.
• Understanding the importance of confidentiality.
• Empathy and an understanding of the needs of people experiencing end of life care issues.


What we can offer you


• An excellent opportunity to build on your skills in a charity environment
• An induction, training, support and supervision in your role
• Agreed reasonable out-of-pocket expenses


What we ask of you
• To provide two references from non-family members and other relevant documents related 
to the role
• To keep to all the charity’s policies and guidelines 
• To complete an induction and any training related to the role

Note - weekend/evening volunteering is not available for this role, we are looking for volunteers who are able to give some time between Monday-Friday, 9am-5pm. 

About Us

Every day of your life matters – from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We’re a passionate, committed and diverse team of more than 4,400 staff and  6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left. 

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early.

Posted by
Marie Curie View profile Company size Size: More than 1000
Posted on: 13 March 2024
Closing date: 11 June 2024 at 23:59
Job ref: Patient and Family Experience Volunteer
Tags: Admin,Policy/Research

The client requests no contact from agencies or media sales.