Volunteer management volunteer volunteer roles

Support your local Oxfam shop by helping to sort, research, price and prepare donated items - for our online shop, all while gaining hands-on retail experience in a safe, supportive environment.

Do you want to make a real difference?

At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.

Here's why Oxfam is the perfect opportunity for you:

Be a Second-hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections – retail therapy with a purpose!

Increase Your Skills: Gain valuable retail experience you can add to your CV, such as merchandising, customer service, and teamwork.

Find Your Community: Meet like-minded people who share your passion for a fairer world.

Flexibility: We know life gets busy. That's why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.

Oxfam isn't just another charity shop. We're a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!

What happens next?

After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do in the shop. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

This Role Turns Data Into Action, Not Just Numbers
At Tell My Truth and Shame the Devil C.I.C., content is created at scale by hundreds of volunteers. But content without insight is wasted effort.
The Social Media Analysis & Insights Officer ensures that every post, video clip, podcast snippet, or visual asset has measurable impact. You are the intelligence engine, translating raw platform data into actionable strategies for growth, engagement, and community trust.
This role is not about vanity metrics. It is about understanding what works, what resonates, and what drives meaningful action.
 
Purpose of the Role
The purpose of this role is to:

• Measure, track, and interpret performance across all CIC platforms
• Identify content that drives donor growth, volunteer mobilisation, VFAP recruitment, and community engagement
• Provide actionable insight to content creators, campaign managers, and the Social Media Director
• Highlight trends, risks, and opportunities at platform and borough-level
• Ensure data-informed decisions guide strategy without sacrificing values or ethics

You transform analytics into intelligence that shapes action.
 

Experience Qualification and Requirements

Essential experience

• Experience in social media analytics across one or more platforms (TikTok, Instagram, X, YouTube, LinkedIn).
• Experience building dashboards and visual reporting (e.g., Looker Studio/Google Data Studio, Power BI, Tableau, or equivalent).
• Experience using Excel or Google Sheets for analysis, including KPI tracking, trend analysis, and data cleaning.
• Experience measuring and reporting KPIs for digital content or campaigns, including performance interpretation and recommendations.
• Experience turning data into actionable insights (not just reporting numbers) and communicating them clearly to non-technical stakeholders.

Essential skills

• Strong analytical thinking with ability to identify patterns, test assumptions, and avoid over-reliance on vanity metrics.
• Ability to connect performance signals to outcomes (donations, volunteer actions, trust indicators) and explain correlation limits responsibly.
• Strong data visualisation and storytelling skills: clear dashboards, concise summaries, and practical “what to do next” outputs.
• High attention to detail and consistency in KPI definitions, reporting cadence, and data integrity.
• Ability to work collaboratively with director, campaign, content, engagement, and systems teams to improve performance loops.
• Self-management, reliability, and accountability in a fast-moving build phase with evolving priorities.

Desirable 

• Experience with non-profit or community impact measurement, including engagement quality and trust signals.
• Experience with trend research, audience insight, and experimentation frameworks (A/B testing, creative testing).
• Familiarity with tracking ambassador/community distribution and localised (“borough-level”) engagement patterns.

Formal qualifications

• Formal qualifications are not required; equivalent practical experience is highly valued.

Main Responsibilities/ Key Duties

• Build and maintain performance dashboards that track platform, campaign, and community-level outcomes across TikTok, Instagram, X, YouTube, and LinkedIn.
• Analyse correlations between content performance and organisational outcomes, including content-to-donation, content-to-volunteer mobilisation, and content-to-engagement/retention signals.
• Track ambassador adoption of approved content, including what gets used, where it performs best, and what barriers reduce uptake (format, clarity, timing, relevance).
• Identify high-performing formats, topics, hooks, CTAs, posting patterns, and creators, and translate these into repeatable insights the team can action quickly.
• Generate insights at multiple levels: platform-specific performance, campaign-level learning, and borough/community-specific engagement patterns to support localised messaging.
• Feed intelligence consistently to the Social Media Director, Campaign Manager, Content Creators, and Engagement Officers to improve strategy, production priorities, and community responses.
• Recommend practical action plans to scale what works (replicate formats, expand reach, optimise distribution) and address underperforming content (iterate creative, adjust targeting, refine CTA).
• Maintain clear records for reporting and transparency, ensuring insight outputs are traceable, consistent, and suitable for internal review and governance.
• Support development of KPI frameworks and reporting standards, including definitions, measurement rules, cadence, and ownership, so the C.I.C can scale analysis without confusion.
• Contribute to continuous improvement by testing hypotheses, monitoring trends, and flagging risks (e.g., vanity metrics, misleading interpretations, safeguarding-sensitive performance patterns).

This role is not suitable if you:

• Prefer to work without data
• Seek surface-level social media metrics
• Are uncomfortable making recommendations that influence strategy
• Want purely creative or posting roles
• Expect immediate paid employment

Important to Be Clear

This is:

• A volunteer role during the build phase
• A position of real strategic influence
• Not symbolic; your work directly shapes the CIC’s growth and impact

Paid roles will be introduced as funding and sustainability allow.

Next Steps

Shortlisted applicants will be invited to:

• A values and ethics conversation
• A practical discussion about data, reporting, and actionable insight

If you believe data is a tool for community transformation, and that impact is more important than vanity metrics, this role is for you.

A Final Word
Data is about people, not numbers.

If you know that:
Trust is built through accuracy and accountability
Context matters more than vanity metrics
Insight carries ethical responsibility

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public.

Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported. Activities include:

· Supporting and encouraging a team of fundraising volunteers

· Planning fundraising events and activities with your team

· Allocating tasks before and during fundraising events

· Keeping financial records from fundraising events

· Encouraging and promoting a professional image of Cats Protection 

· Following policies and guidelines and ensuring licences and permits are obtained for events

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds and awareness through organising local events. You will also meet new people, make new friends and be part of a dedicated team of volunteers. You will be supported and guided from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

We're looking for someone with the following:

· Great people skills and the ability to bring out the best in others

· Excellent organisational skills

· The ability to prioritise and delegate

· An appreciation of the importance of handling money and charity resources responsibly

· Fine-tuned communication skills and a passion for engaging with people within your local community

· Basic IT skills to use Cats Protection systems - training and support can be provided

· Committee volunteers need to be aged 18+

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

Join SUNSHINE as Our First Chief Operating Officer (Volunteer Role)

Help us spark joy, connection, and community across London - Be a SUNSHINE Volunteer and bring your 'Heart of Gold'

Loneliness is one of the quietest challenges of our time, but at SUNSHINE, we believe in the power of people coming together to change that story and breakthrough the cloud of darkness with beautful rays of sunshine.

SUNSHINE is a brand new loneliness and wellbeing charity with a simple but powerful mission: to bring people together, spread joy, nurture community spirit, and create spaces where everyone feels seen, valued, and connected.

With our charity application submitted, our dedicated Board of Trustees in place, and a series of exciting pilot programmes ready to launch, we are stepping into a defining moment and we’re looking for someone extraordinary to step in with us.

Could you be our first ever Chief Operating Officer?

This is a rare and meaningful opportunity to help shape a charity from the ground up. We’re searching for a volunteer who brings:

• Leadership that inspires confidence and care

• A people-first mindset and natural warmth

• Entrepreneurial energy and a love of building things that matter

• Dedication to community, wellbeing, and social impact

• A collaborative spirit and a willingness to roll up their sleeves

As our inaugural COO, you will work closely with our Founder and CEO to steer, shape, and strengthen SUNSHINE — ensuring our programmes, operations, and culture shine as brightly as our mission.

What you’ll help us build

• Pilot programmes that bring neighbours together.

• Welcoming spaces where joy and connection can flourish.

• Operational systems that support a growing movement.

• A charity rooted in compassion, community, and hope.

• A legacy that reaches across London and beyond.

This is more than a role, it’s a chance to help write the opening chapter of a charity designed to lift people up, brighten lives, and transform communities.

Why SUNSHINE?

Because we believe in:

• Joy as a form of care

• Community as a source of strength

• Connection as a human right

• People as the heart of everything we do

If you’re someone who leads with purpose, dreams boldly, and wants to make a real difference, we would love to meet you.

Ready to help us bring more SUNSHINE into the world?

Let’s build something beautiful together, one smile, one moment, one community at a time.

SUNSHINE

The Loneliness and Wellbeing Charity

Fundraising Manager (Team Leader)

Time commitment: 4 hours per week (flexible)
Location: Remote, UK-based
Reports to: Director
Manages: Fundraising volunteer team (approx. 5 people)
Type: Volunteer

About the role

We are looking for an experienced, friendly, and highly organised Volunteer Fundraising Manager to lead our fundraising function and help us deliver a clear, consistent, and timely pipeline of income opportunities.

This is a hands-on leadership role. You will work closely with the Director to shape and manage our fundraising strategy, prioritise opportunities, and coordinate a small team of fundraising volunteers.

Please note: This role is not responsible for writing full applications. Instead, you will focus on strategy, coordination, quality assurance, and momentum. You will support the team by reviewing drafts, giving clear feedback, and ensuring applications are aligned with our charity’s mission and submitted on time.

Key responsibilities

• Lead and maintain an effective fundraising strategy in collaboration with the Director
• Guide and support a team of around five fundraising volunteers, setting priorities and keeping everyone on track
• Manage the fundraising pipeline (opportunities, deadlines, progress tracking, and follow-ups)
• Provide timely responses to team questions and unblock issues quickly
• Review and improve fundraising drafts (structure, clarity, alignment, tone, completeness, and fit with funder criteria)
• Ensure applications and supporting documents are consistent, accurate, and submitted within deadlines
• Coordinate light-touch check-ins, task allocation, and updates (weekly or fortnightly, as agreed)
• Help improve systems and templates so the team can work efficiently (for example trackers, folder structure, and standard wording)

Who we’re looking for

Essential

• Proven experience in fundraising (charity, community interest, education, health, environment, or similar)
• Strong understanding of what makes a successful grant or fundraising case, and how to align it to funder criteria
• Confident leading and supporting a small team, with a collaborative and encouraging style
• Excellent written and verbal communication, with the ability to give clear, constructive feedback
• Highly organised, reliable, and comfortable managing multiple deadlines
• Able to commit around 4 hours per week on an ongoing basis

Desirable

• Experience managing a fundraising pipeline or CRM, or maintaining trackers and workflows
• Experience developing fundraising strategy and prioritisation
• Familiarity with UK trusts and foundations, corporate giving, or community fundraising

What you’ll get in return

• A meaningful leadership role with real impact on our charity’s sustainability
• Support and collaboration with the Director and a committed volunteer team
• Flexibility to fit around work or other commitments
• A reference after an agreed period of consistent volunteering (where appropriate)

Eligibility

This role is open only to applicants who are currently based in the UK and have the right to volunteer in the UK. Unfortunately, we are not able to consider applicants living outside the UK at this time.

How to apply

Please send:

• A short statement outlining your relevant fundraising and leadership experience
• A brief overview of the types of fundraising you’ve worked on (for example grants, trusts, corporate, community)
• Confirmation that you are UK-based and have the right to volunteer in the UK

Closing date: We may interview suitable candidates as applications come in.

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public.

Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported. Activities include:

· Supporting and encouraging a team of fundraising volunteers

· Planning fundraising events and activities with your team

· Allocating tasks before and during fundraising events

· Keeping financial records from fundraising events

· Encouraging and promoting a professional image of Cats Protection 

· Following policies and guidelines and ensuring licences and permits are obtained for events

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds and awareness through organising local events. You will also meet new people, make new friends and be part of a dedicated team of volunteers. You will be supported and guided from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

We're looking for someone with the following:

· Great people skills and the ability to bring out the best in others

· Excellent organisational skills

· The ability to prioritise and delegate

· An appreciation of the importance of handling money and charity resources responsibly

· Fine-tuned communication skills and a passion for engaging with people within your local community

· Basic IT skills to use Cats Protection systems - training and support can be provided

· Committee volunteers need to be aged 18+

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

Trustee (Fundraising & Partnerships)
Help shape the future of UK safety policy

The Hazards Forum is at a pivotal point in its 35-year history. Long respected as a convenor of expert debate on safety and risk, we are now implementing our Strategy to 2030 – in addition to hosting discussions, we want to actively influence national policy and societal outcomes that make people safer.

To deliver this ambition, we are refreshing our Trustee Board and seeking a Fundraising & Partnerships Trustee to help unlock new income streams and scale our impact.

We operate a “player-coach” model. With no full-time staff, Trustees provide both governance and hands-on leadership, working closely with a small team of contractors and high-calibre volunteers to turn strategy into action.

If you want a governance role with real strategic and societal impact, we would welcome your application.

About The Hazards Forum

 Mission: To be the UK’s trusted facilitator of vital conversations on hazard and risk management, driving a safer and more prosperous society.

Strategic Focus (to 2030):

1. Influencing national policy through engagement with MPs and Civil Servants
2. Developing collaborative partnerships with government, industry and academia
3. Improving industry connectivity by breaking down sector silos

Operating Model: We are a lean, agile, unincorporated charitable association, supported by a Head of Membership & Operations (contractor) and an engaged volunteer community.

The Role: Trustee for Fundraising & Partnerships

We have the strategy and commercial vision. We now need the funding to scale it. You will work alongside our Commercial Lead to develop and deliver a sustainable income model, with a particular focus on grants, trusts, foundations, and sponsorship – areas currently under-developed within the charity.

 Key Responsibilities:

• Lead identification and applications for grants from trusts, foundations, and institutional funders
• Develop and help secure sponsorship and partnership packages
• Strengthen and diversify the charity’s revenue model
• Advise the Board on fundraising compliance and best practice

 The Ideal Candidate:

• Practical experience in charity fundraising, grant writing, or corporate partnerships
• Able to structure sponsorship agreements and write compelling funding bids
• Collaborative, hands-on, and comfortable building capability from the ground up
• Trustee experience desirable but not essential

Practicalities

 Time Commitment:

• 4 Board meetings per year (hybrid, usually London)
• 1 annual in-person strategy day
• Around 1–2 days per month supporting strategic delivery

 Terms:

• Three-year term, renewable once (maximum six years)
• Voluntary, unpaid role

 Diversity & Inclusion:

We are committed to broadening the diversity of our Board and strongly encourage applications from people of different backgrounds, ages, professions, and communities.

TRUSTEES @ REMIX

Shape the vision. Back the movement. Help young Londoners rise.

REMIX is a youth charity with energy. We’re bold. We’re positive. We’re community-first. We back young Londoners with confidence, skills, networks, and opportunities to rise — on their terms, in their voice, with their power.

Now we’re looking for Trustees who bring heart, hype, and purpose to our leadership team.

We want Trustees who are:

• Positive role models with real warmth and authenticity

• Motivational, inspiring, and full of good vibes

• Passionate about youth voice, culture, and system change

• Ready to bring fresh ideas, lived experience, and community energy

• Committed to inclusion, representation, and building belonging

What you’ll actually do:

• Help guide REMIX’s vision, strategy, and long-term direction

• Champion youth voice and make sure young people lead the vibe

• Support decisions that strengthen our programmes, culture, and impact

• Bring your insight, creativity, and lived experience to the table

• Protect the mission, the values, and the energy that makes REMIX special

• Help build a charity that feels youthful, bold, and community-powered

This isn’t a dusty boardroom role. This is movement leadership.

Why this role matters:

Trustees shape the future. They open doors. They fix systems, not young people. They help build spaces where young Londoners feel seen, valued, and unstoppable.

Your leadership becomes part of the story young people rise from.

Who this is perfect for:

• People who believe in young people’s brilliance

• People who want to help build a youth movement, not just a charity

• People who care about justice, opportunity, and community

• People who want to leave a legacy of empowerment and belonging

If you’re ready to lead with heart, hype, and vision — REMIX wants you.

Let’s build something powerful together.

Purpose of the role:

We are seeking a WordPress / PHP Developer to help build and maintain the core web systems that power our public platform and membership services. This is not a commercial web development role. This is about creating digital infrastructure that belongs to the community and serves long-term social impact.

About the role:

As WordPress / PHP Developer, you will be responsible for developing and maintaining the CIC’s main website and connected digital services using open-source technologies. You will help ensure our platforms are stable, secure, accessible, and capable of supporting growth in membership, education, and fundraising. Your work will directly affect how people access information, join the community, and engage with the organisation.

Experience Qualification and Requirements

Formal qualifications is desirable but STRONG experience and passion beats and tops this always.

Main Responsibilities/ Key Duties

· Develop, maintain, and improve WordPress-based websites and systems that support organisational operations, services, and growth.

· Build, customise, and extend WordPress themes and plugins using PHP, HTML, CSS, JavaScript, and related technologies.

· Ensure code is clean, secure, maintainable, and aligned with WordPress and open-source best practices.

· Integrate open-source tools and third-party platforms, including membership systems, learning platforms, data tools, and APIs.

· Support the development and maintenance of secure member portals and restricted service areas with role-based access and permissions.

· Ensure websites are responsive across devices and browsers and optimised for performance, speed, and reliability.

· Apply accessibility standards to ensure inclusive access and usability for all users.

· Implement security best practices, including updates, patching, backups, access controls, and vulnerability prevention.

· Monitor platforms and assist with regular maintenance, upgrades, and issue prevention.

· Work closely with designers, content teams, and systems leads to translate functional needs into technical solutions.

· Advise on technical feasibility and recommend improvements where systems or tools create limitations.

· Assist with troubleshooting, debugging, and resolving technical issues across WordPress environments.

· Document code, integrations, system architecture, and technical processes clearly for technical and non-technical users.

· Ensure all systems comply with data protection, GDPR principles, safeguarding requirements, and ethical data handling standards.

· Collaborate with safeguarding and digital leads to minimise risk when handling sensitive or survivor-related data.

Essential Skills and Experience

· Strong practical experience with WordPress and PHP development.

· Experience building or customising WordPress themes and plugins.

· Solid understanding of HTML, CSS, and JavaScript.

· Experience integrating third-party tools, plugins, or APIs.

· Knowledge of WordPress security, performance optimisation, and update management.

· Ability to document technical work clearly and work collaboratively across teams.

· Understanding of GDPR principles and secure data handling.

· Strong problem-solving skills and ability to work independently.

· Equivalent professional or voluntary experience accepted.

Desirable Skills and Experience

· Experience working in non-profit, CIC, or community-led organisations.

· Familiarity with open-source or low-cost digital platforms.

· Experience building membership portals or learning platform integrations.

· Basic understanding of hosting environments or server configuration.

· Experience supporting volunteer-led or safeguarding-focused digital environments.

What This Role Offers You:

Founding role in a community-owned digital infrastructure project.

Leadership-level experience in open-source platform development.

Opportunity to build systems that directly support social change.

Experience working across digital, education and membership teams.

Direct contribution to a public-facing platform for justice and empowerment.

Priority consideration for future paid roles as the C.I.C. becomes financially sustainable.

What This Role Is Not For:

People who want to work only with proprietary or closed systems.

Anyone uncomfortable working with serious or sensitive subject matter.

Those seeking guaranteed or immediate income.

Individuals unwilling to document their work or follow shared standards.

People who prefer not to collaborate with non-technical teams.

If you believe technology should belong to the people who use it and that open-source systems can support truth, protection and collective power, this role gives you the chance to build the digital foundations of a movement.

Join the Digital Infrastructure Team and help create platforms that serve community, not corporations.

Are you a finance professional looking to make a tangible difference in the lives of young Londoners? By joining our Board, you will help shape financial strategy, strengthen organisational resilience, and ensure that CYP can continue to provide a safe, nurturing, and empowering environment for all its members.

KEY RESPONSIBILITIES:

• Strategic Oversight: Monitor the financial health of the project and report to the Board.
• Budgeting: Oversea annual budgets and ensure we stay on track.
• Compliance: Oversee annual accounts and ensure we meet Charity Commission/Companies House requirements.
• Mentorship: (Optional but great) Occasionally advise our young leaders on basic financial literacy or project budgeting. 

WHO WE’RE LOOKING FOR:

We need someone who is organised, communicative, and shares our values.

• Financial Expertise: A background in accounting, bookkeeping, or financial management (qualified or part-qualified is a plus).
• London Local: Someone who understands the unique challenges and opportunities facing young people in London today.
• Clarity: The ability to explain financial matters to non-finance trustees in plain English.
• Commitment: A desire to help a small, high-impact organisation scale sustainably.

WHY JOIN US?

• Make an Impact: Directly influence the success of a project that changes lives in your community.
• Governance Experience: Build your CV with high-level Board experience.
• Networking: Connect with a diverse group of passionate professionals and community leaders.

Welcoming people out of the cold for a hot drink, or out of the heat for an ice cream, you know exactly what our visitors need as part of their visit to us.

By getting involved, you could… 

• Join an enthusiastic team and make new friends 

• Support visitors to gain the best from their day 

• Learn about our access support equipment and how to welcome support animals in to the café 

• Get the low down on the latest Ickworth bake to share with others 

• Develop your hospitality skills and put them into practice 

• Use your smile and customer service skills, so people feel at home 

• Help us raise money so we continue our work looking after special places 

What’s involved?  

• Meet and greet visitors when they enter the café with a warm smile. 

• Help with queue management and direct visitors. 

• When visitors leave say goodbye and thank them for their visit. 

• Undertake tasks ranging from clearing and preparing tables for the next visitor, to supporting families with pushchairs and wheel chair users navigate the pathways between tables. 

• Use your smile and customer service skills to engage with visitors, share knowledge of the estate and generally enhance their visit

• Have a strong working knowledge of our menu and sharing this with visitors.

• Playing your part to continue our work looking after special places 

• Learning and developing a range of skills such as exceptional service, access support knowledge and sharing what’s on at Ickworth.

This role will suit you if you are:

• Are cheerful and like being around people – you’ll meet a lot at lunchtime! 

• Are looking for a varied role – you’ll be looking after a whole range of visitors 

• Are keen to be part of a team 

• Are good at keeping places looking tidy and welcoming  
  Have a keen eye to detail to notice when a visitor needs help 

• Love chatting about food, new recipes and where our ingredients come from

Are you someone who loves getting creative, catching a show, or simply enjoying a good chat over coffee and cake? Maybe you enjoy painting, crafting, or exploring local galleries, or perhaps you love trying new cafés, going for walks, or just sharing stories and laughs. As a volunteer visitor, you can turn your passions into friendship, spending quality time with someone who’ll appreciate your company, your hobbies, and your enthusiasm.

Watch a video about this volunteer role here

We offer a lifelong befriending service for adults with learning disabilities. Matching the skills and interests of passionate visitors with the specific hobbies and interests of the people we visit. Visitors visit six times a year to create a 1-2-1 connection, offer companionship, encourage people to do the things they enjoy and check-in on their wellbeing. In many cases, the visitor is the only person in someone’s life who isn’t paid to be there for them.

This is an Out and about visit role which means your visits are likely to be longer, very active and the person you visit will often take an active part in planning your outings and activities in the community. Your volunteer manager will be happy to help you with ideas and suggestions for things you can do. Visits will vary in length but tends to be around a couple of hours, sometimes shorter or longer, depending on what you plan to do.

In this role you will spend quality time with the person you visit and could do a range of different activities like:

• Sitting and having a chat
• Checking in on their well- being
• Going out to a local café/pub for a meal/drink
• Take part on community activities like visiting a place of interest, go shopping etc.
• Enjoying a walk
• A craft activity at home

As a Mencap volunteer visitor you will be:

• Friendly and approachable
• Accepting of others who might be different to yourself
• Reliable and patient
• Passionate about supporting people with a with a learning disability.

As a Mencap visitor you will:

• Have the opportunity to help make a difference to the life of the person you visit
• Receive a personalised volunteer induction and training
• Have agreed out of pocket expenses reimbursed
• Meet new people
• Get on-going support, and feel appreciated and valued

**About Mencap ** Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose. We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us

Trustee (Public Affairs)
Help shape the future of UK safety policy

The Hazards Forum is at a pivotal point in its 35-year history. Long respected as a convenor of expert debate on safety and risk, we are now implementing our Strategy to 2030. In addition to hosting discussions, we aim to actively influence national policy and societal outcomes that make people safer.

To deliver this ambition, we are refreshing our Trustee Board and seeking a Public Affairs Trustee to strengthen our political engagement and policy influence.

We operate a “player-coach” model. With no full-time staff, Trustees provide both governance and hands-on leadership, working closely with a small team of contractors and high-calibre volunteers to turn strategy into action.

If you want a governance role with real strategic and societal impact, we would welcome your application.

About The Hazards Forum
Mission: To be the UK’s trusted facilitator of vital conversations on hazard and risk management, driving a safer and more prosperous society.

Strategic Focus (to 2030):

1.Influencing national policy through engagement with MPs and Civil Servants

2.Developing collaborative partnerships with government, industry and academia

3.Improving industry connectivity by breaking down sector silos

Operating Model:
We are a lean, agile, unincorporated charitable association, supported by a Head of Membership & Operations (contractor) and an engaged volunteer community.

The Role: Trustee for Public Affairs

Influencing national policy is a core pillar of our Strategy to 2030. While we have strong technical expertise, we are seeking to strengthen our capability in political engagement to ensure our voice is heard consistently and effectively across Whitehall and Westminster.

You will help guide our public affairs approach, supporting constructive, neutral engagement with policymakers and regulators.

 Key Responsibilities:

• Support high-level engagement with Civil Servants, MPs, and Select Committees
• Advise on translating complex technical issues into clear, persuasive policy briefings
• Act as a guardian of political neutrality and organisational independence

 The Ideal Candidate:

• Professional background in public affairs, government relations, or policy advocacy
• Experience drafting consultation responses and navigating parliamentary processes
• Established contacts within relevant government or regulatory bodies
• Charity sector or trustee experience desirable but not essential

 Practicalities

 Time Commitment:

• 4 Board meetings per year (hybrid, usually London)
• 1 annual in-person strategy day
• Around 1–2 days per month supporting strategic delivery

 Terms:

• Three-year term, renewable once (maximum six years)
• Voluntary, unpaid role

Diversity & Inclusion:

We are committed to broadening the diversity of our Board and strongly encourage applications from people of different backgrounds, ages, professions, and communities.

This Role Is Where Trust Is Built—or Lost
At Tell My Truth and Shame the Devil C.I.C., social media is not a marketing channel. It is often the first place someone tells the truth. The first place a survivor speaks. The first place a young person asks for help, direction, or hope. The Social Media Engagement Officer is the human presence behind our platforms — responding, guiding, holding boundaries, and directing people safely into the right parts of our ecosystem. This is not a growth-hacking role. This is a trust, discernment, and care role.
 
Purpose of the Role
The Social Media Engagement Officer ensures that every interaction on our digital platforms is:

• Human, not automated
• Trauma-aware, not reactive
• Boundaried, not extractive
• Purpose-led, not performative

You are the bridge between content and community — between attention and action.

Experience Qualification and Requirements

Essential experience

• Experience in community engagement, online community management, moderation, or customer support where tone, safety, and trust matter.
• Experience communicating in sensitive contexts (e.g., advocacy, youth work, frontline/community roles, safeguarding-adjacent environments).
• Experience handling challenging messages, conflict, harassment, or emotionally charged content with professionalism and calm judgement.

Essential skills & qualities

• Strong written communication skills, including the ability to respond clearly, respectfully, and consistently in public and private channels.
• Emotional regulation and resilience when exposed to distressing content, survivor stories, or hostile interactions.
• Reliability, discretion, and strong boundaries, including comfort following protocols and escalating without delay.
• Ability to apply trauma-informed language and maintain C.I.C tone-of-voice without offering counselling or personal advice.
• Ability to triage and route people appropriately (donations, volunteering, VFAP, podcast submissions, resources) using approved pathways.
• Attention to detail for logging patterns, risks, and recurring needs, and sharing structured feedback with the team.

Desirable 

• Experience engaging across multiple platforms (TikTok, Instagram, X, YouTube, LinkedIn) and adapting tone to platform norms.
• Familiarity with safeguarding principles, escalation workflows, and online safety practices.

Training & support provided

• Safeguarding protocols and escalation pathways.
• Platform-specific engagement standards and tone-of-voice guidance.
• Escalation and reporting systems, including how to log risks and recurring themes.

Main Responsibilities/ Key Duties

• Monitor comments, replies, and DMs across C.I.C platforms to maintain a safe, respectful, and survivor-centred community environment.
• Respond consistently in alignment with C.I.C values and tone, using trauma-informed language and maintaining clear safeguarding boundaries at all times.
• Direct individuals to the correct pathways and resources, including donation routes, volunteer onboarding, VFAP (Violence-Free Action Pathway), podcast submissions, and approved support information.
• Identify and flag safeguarding concerns immediately to the appropriate role, ensuring that potential risk is not held in engagement channels.
• Escalate high-risk messages using agreed protocols, prioritising urgent or concerning disclosures, threats, harassment, or boundary breaches.
• Help maintain comment spaces that are respectful and free from harassment, minimisation, victim-blaming, grooming behaviour, or abusive language, taking action in line with moderation guidance.
• Support healthy engagement by encouraging constructive dialogue, de-escalating where appropriate, and reinforcing community standards without argument or defensiveness.
• Log patterns, risks, and recurring community needs (e.g., common questions, frequent triggers, misinformation themes, safeguarding hotspots) and feed insights back to the team.
• Work closely with Community Moderation & Safety, Safeguarding, and Campaign/Content teams to ensure joined-up responses and consistent public-facing messaging.
• Maintain confidentiality, discretion, and professional boundaries; you do not counsel, diagnose, or provide emotional support — you route safely and responsibly.

This role is not suitable if you:

• Want to debate or argue online
• Struggle with emotional boundaries
• Seek influencer-style engagement
• Want creative control over content
• Are unable to follow safeguarding procedures strictly

This is not about visibility — it is about responsibility.

Important to Be Clear

• This is a volunteer role during the build phase
• It carries real responsibility and trust
• Emotional maturity is essential
• Paid roles will emerge as the organisation becomes financially sustainable

Next Steps

Shortlisted applicants will be invited to:

• A values-led conversation
• A short scenario-based engagement discussion

If you believe that how we respond matters as much as what we post, and that care is an operational function, not a feeling, this role is for you.

 A Final Word
Social media is about people, not platforms.

If you know that:

• Trust is built through presence, care, and consistency
• Boundaries are a form of protection, not distance
• Privacy and consent are safeguarding responsibilities
• How we respond matters as much as what we post