Volunteer Supervisor Jobs in Birmingham
At Guide Dogs, we believe in a world where everyone can access services and spaces without barriers. As an Access Information and Empowerment Officer, you will be at the forefront of making this a reality by supporting individuals who face discrimination or unfair treatment when trying to access public services.
In this role you will:
· Empower and Support Our Guide Dog Owners: Use your skills and expertise to assist individuals who have been refused access to services when they are accompanied by their guide dog. You’ll be the crucial link that helps them challenge unfair treatment, offering information, support, and resources.
· Make Connections: You’ll play a key role in signposting and referring blind and partially sighted people to other organisations when additional support or information is needed, ensuring people have access to a wide range of resources.
· Be the Voice of Change: Collect, record, and report data on incidents of discrimination, which will feed into national campaigns and media efforts to drive lasting change. Your reports will directly inform our strategy and response to accessibility challenges.
· Engaging with Service Providers: Providing information to service providers on how they can ensure they are opening their doors to welcome blind and partially sighted people including guide dog owners.
If you’re passionate about empowering people with sight loss, and have lived or learnt experience of sight loss, we’d love to hear from you.
This role can be homebased, with the option to work from your nearest Guide Dogs office with hybrid working arrangements depending on your preference. You’ll be working 21 hours per week, worked Monday to Friday with working pattern to be agreed.
No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.
How to apply
Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.
If you require any accessibility support to apply, our friendly recruitment team is ready and waiting to help.
As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.
We anticipate interviews taking place W/C 21st April 2025 via Microsoft Teams.
If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page
Our Commitment to Diversity and Inclusion
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.
As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.
If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.
Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.
For high volumes of applications, we reserve the right to close adverts earlier than advertised.
Registered Charity
More than 1000
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As our Community Hub Manager, you will be responsible for the day-to-day running of the Makery, leading a dedicated team of staff and volunteers to ensure a welcoming, safe, and responsive environment for all who walk through our doors. You will be both a leader and a team player, ready to step in wherever needed—whether that’s handling a safeguarding referral, supporting a distressed visitor, or simply making a cup of tea.
Your responsibilities will include:
• Service Management & Safeguarding
• Overseeing the delivery of frontline support, ensuring best practices in crisis response, safeguarding, and risk assessment.
• Making safeguarding, MARAC, and other urgent referrals as needed.
• Ensuring compliance with safeguarding protocols and legal obligations.
• Leadership & Staff Management
• Recruiting, training, and supervising a team of staff and volunteers, providing guidance and professional development.
• Conducting regular supervisions and performance management.
• Leading by example—supporting and empowering the team while being hands-on when needed.
• Community Engagement & Networking
• Building and maintaining relationships with partner organisations, charities, and statutory services.
• Representing the Makery at networking events and strengthening our presence within the community.
• Identifying and developing new services or partnerships based on community needs.
• Operations & Financial Management
• Overseeing the hub’s budget, ensuring financial sustainability.
• Managing administrative tasks related to service delivery, including data reporting.
• Ensuring smooth day-to-day operations, from managing appointments to responding to urgent requests.
We are looking for a passionate, resilient, and adaptable individual who:
• Has proven experience in managing a frontline community service, crisis response, or advocacy-based role.
• Holds strong knowledge of safeguarding procedures, risk assessments, and making safeguarding referrals.
• Has experience in staff and volunteer management, including training, supervision, and performance support.
• Can manage budgets, oversee operational tasks, and ensure smooth service delivery.
• Is a confident networker and relationship-builder, able to strengthen our connections with local agencies and services.
• Can think on their feet, work flexibly, and respond effectively to unpredictable situations.
• Is a team player, willing to get stuck in—whether it’s making a safeguarding referral, supporting a visitor in distress, or helping with practical tasks around the hub.
• Is compassionate and non-judgmental, with a strong commitment to inclusion and empowerment.
Qualifications and Experience (Essential)
• A degree in social work, psychology, mental health, or a closely related field, OR NVQ Level 3/4 or A-level standard education in a relevant subject.
• Proven experience in a management role within mental health, psychology-based interventions, or community engagement.
• Strong knowledge and direct application of safeguarding, trauma-informed practices, and person-centered approaches.
• Demonstrated ability to develop and manage programs, support vulnerable individuals, and engage with diverse communities in a professional capacity.
• Clear evidence of leading teams, managing staff, and overseeing service delivery in a relevant setting.
Why Join Us?
At the Makery, you will be part of a purpose-driven organisation that truly makes a difference. No two days are the same, and your work will directly impact the lives of people who need support the most. You’ll be leading a passionate team, shaping a vital community service, and growing professionally in a rewarding role.
If you have the skills, experience, and heart to take on this challenge, we’d love to hear from you!
Registered Charity
11 - 20
At The Guardians Grow Charity, we are a gateway to support, a safe space, and a listening ear for those facing crisis.
The client requests no contact from agencies or media sales.
Thank you!
Join Addiction Family Support
Addiction Family Support is a UK-based charity dedicated to supporting adults affected or bereaved by a loved one's harmful use of alcohol, drugs, or gambling.
The Role: Family Support Worker (Bereavement)
As a Family Support Worker at Addiction Family Support, you will provide crucial emotional and practical assistance to individuals bereaved by the loss of a loved one due to addiction. You will be responsible for delivering a range of services to provide support to people bereaved (and affected) by someone else’s harmful use of alcohol, drugs or gambling. Through both individual and group support, you will offer a compassionate and understanding presence, helping people navigate grief and loss in a safe and supportive environment.
Our service delivery takes place via several methods, including taking calls on our telephone Helpline, responding to emails through our email service and delivering the 5-Step Method intervention to individuals, couples and groups and facilitating group support via an online platform.
Working patterns are flexible to allow our services to run from 9am and 9pm 7 days a week. You may be expected to work on a rota basis, covering shifts during this period.
We would hope to be able to offer more hours per week in time when funding allows it.
You will need to be confident in your ability to provide support via a variety of remote and digital platforms, being able to respond to immediate requests for support. You will be an active and involved member of our team and contribute to all aspects of our work to help us achieve our strategic goals and work towards achieving our vision.
Responsibilities:
- Offer empathetic and non-judgmental emotional support to those affected by the bereavement of a loved one due to addiction (via a Helpline and adapted 5-Step Method).
- Provide information, literature, and resources to help individuals and groups manage grief and cope with their situations.
- Facilitate or co-facilitate bereavement support group meetings, creating a safe space for participants to share their experiences and provide mutual support.
- Respond to inquiries and offer structured emotional support through helplines or support groups, following guidelines and safeguarding practices.
- Maintain accurate and confidential records in line with GDPR and the charity’s policies.
- Ensure safeguarding concerns are addressed promptly and signpost individuals to additional services where appropriate.
Ongoing Support
As a Family Support Worker, you will have access to regular supervision and peer support, ensuring you feel confident and equipped in your role. Development opportunities are available to help you grow in your position and enhance the support you provide.
Join Our Team of Change-Makers
Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.
Be Part of Something Special
Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.
Join an Award-Winning Journey
This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.
The deadline for submitting applications is 10.00am Friday 28 March 2025.
Interviews will be held Thursday 3 April 2025.
Registered Charity
21 - 50
Supporting people affected or bereaved by a loved one's harmful use of alcohol, drugs or gambling.
The client requests no contact from agencies or media sales.