Volunteer supporters volunteer roles in bramhall, greater manchester
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Fundraising Volunteer for the Warrington Group. As our Fundraising Volunteer you’ll support your Group Coordinator to organise local fundraising activities and events throughout the year.
In this role you’ll be able to develop your organisation, communication and team working skills.Most importantly you’ll inspire your local community to raise funds that help make sure no one has to face MS alone.
Time Commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a passionate individual with skills and expertise in Finance/Treasury.
We will welcome applications from anyone who is keen to transform lives and join us on this exciting journey with us. You don’t need prior experience of sitting on a Board, a dance background or specific qualifications to become a Trustee. What matters most is your passion for supporting people with learning disabilities, your commitment to building a more equitable society and your willingness to contribute to our work, our vision and our future success.
Trustees play a crucial role in shaping what we do, helping us stay clear on our purpose and offering ideas that guide our organisation as we grow. We’re looking for Trustees who can bring fresh perspectives and valuable insights from their lived and professional experiences. We want our Board to reflect the diversity of our work, our participants, and our supporters.
We are based in Lancashire, with national and international reach, and we welcome applications for remote Trustees. We currently have Trustees based in Portugal and the Netherlands.
The role of Trustee is a volunteer role and is not accompanied by any financial remuneration, although reasonable expenses for travel may be claimed.
The role requires attendance & contribution at the Annual General Meeting (AGM) and four Board meetings per year (plus any required preparation and pre-reading). Quarterly Board Meetings take place mostly online and periodically in person at a North West location.
There will also be potential additional engagement in strategy work and sub working groups throughout the year and occasional representation of the charity at various events with key stakeholders.
To be a sustainable community role model that provides high quality inclusive dance leadership, participation, performance and training opportunities.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Volunteer Lead Video Editor
Reporting to: Operational Director
Hours: 3hrs per week (we can be flexible and work with your schedule)
Willowbrook Farm Charity
Willowbrook Farm Charity exists to create nurturing educational and cultural spaces in the Oxfordshire countryside that are welcoming, inclusive, and accessible to communities who have been historically underrepresented in rural environments — including people from racialised backgrounds, neurodivergent individuals, and young people with diverse learning needs.
In partnership with Willowbrook Farm (www willowbrookfarm co uk), where we host our activities, we aim to build a nationally recognised centre of excellence that supports personal growth, wellbeing, and connection with nature. Through hands-on learning, community building, and cultural exchange, we empower individuals and groups to explore sustainable living, ethical land stewardship, and the transformative potential of nature-based education.
Our Values
Community
We foster a culture of care, connection, and belonging. We create space for people to come together in joy, learning, and mutual support, building relationships rooted in respect and shared purpose.
Stewardship
We honour the land as a living system and recognise that the wellbeing of people and nature are deeply interconnected. We are committed to nurturing the next generation of ethical and responsible stewards — who care for the earth, each other, and future generations.
Equity & Inclusion
We are dedicated to removing barriers so that people of all identities, backgrounds, and abilities can access and participate fully in experiences of farming, countryside living, and sustainability. We celebrate diversity and work to create welcoming spaces where everyone can thrive.
Connection with Nature
We centre our actions on a deep respect for the natural world. We believe in restoring and nurturing the bond between humans and nature, creating a place where both can flourish in harmony.
Job description
We are thrilled to welcome a Video Editor at a pivotal time for our charity. After a challenging period of inactivity due to the impacts of Covid, we are excited to embark on a new chapter, as we are ready to restart our activities in 2025 and to develop our projects and create a positive impact in our community.
This is a unique opportunity for those eager to be part of a project evolving from its early stages to the launching of new initiatives. The volunteer will have ample opportunity to collaborate with us and help shape our videos from the ground up.
We are seeking a talented Video Editor who can create engaging videos for our new upcoming website and fundraising campaigns.
We appreciate volunteers with experience in editing videos for fundraising purposes, but we are open to those who do not necessarily have the experience but wish to learn.
As a volunteer-led charity, it’s essential for us to find someone who understands the importance of being part of our team and engaging in the entire creative process. Therefore, we will prioritise applications from volunteers who wish to commit to a long-term partnership and want to be an integral member of our team.
What do you need to become our Video Editor?
Essential:
· 3+ years professional experience with Video Editing and ability to create engaging and professional videos.
· Creativity and experience in developing effective videos for marketing.
· Experience in developing effective videos for fundraising purposes.
· Experience in developing effective videos for promoting projects and charitable causes.
Desirable
· Have worked with videos for fundraising campaigns in the past.
By getting involved you will gain:
· A chance to expand your skills and unleash your creativity.
· This is an excellent opportunity for professionals eager to utilise their talents to address community needs and contribute to reducing inequality.
· Additionally, you can enhance your portfolio and potentially work on your own projects in collaboration with the charity.
· Experiment with new techniques and receive constructive feedback on your work.
Location: Fully Remote. But we welcome those who wish to come and visit the farm at least once to understand more about us. Travel expenses covered.
Commitment:
The estimate of time needed is 3 hours a week, but we can be flexible and work with you to find hours that fit ours and your schedule, hours will eventually reduce once most of the branding work is done and the new website is launched - all help is much appreciated!
As a volunteer-led charity, we prioritise volunteers who want to become part of our team of volunteers rather than those looking for a temporary project.
How to apply:
Please send your CV, cover letter and link to your portfolio demonstrating your experience with video editing and why you would like to get involved with our projects.
Interviews will be scheduled as the applications come in. Candidates must have the legal right to work in the UK at the time of application.
If we find some great candidates, we may close the vacancy earlier than the application deadline mentioned. So don't delay - apply today!
Please, send link to your portfolio and tell us why you want to support Willowbrook Farm Charity projects.
Candidates must have the legal right to work in the UK at the time of application.
The client requests no contact from agencies or media sales.
Purpose of the role
To conduct research and apply for grants and funding that Rebuilding Lives UK are eligible for. To contribute to fundraising strategies and share and implement fundraising ideas.
What you will be doing
We are looking for fundraiser volunteers to join our team to:
- Lead research for grants and funding that the charity is eligible for.
- Prepare information about grants, trusts and foundations, advising the CEO and Trustees of the requirements for the applications, the deadlines being worked towards and the final outcomes.
- Write and tailor content for grant applications as required.
- Support with the grant application process and build relationships with trusts and other stakeholders.
- Share ideas for fundraising.
What are we looking for?
The following skills and experience would be helpful for this role:
- Experience in grant applications is essential
- To understand content, requirements and strategy needed for applications.
- Good written and verbal communication skills
- Good organisational skills and attention to detail
- The ability to deal with information in a confidential manner and respond with sensitivity
- Proficiency in using email and Microsoft Office
- Commitment to the values of Rebuilding Lives UK
- Able to work independently as well as collaboratively in a team
Time commitment and expenses:
- 3-7 hours per week, either in or out of office hours.
- We request a minimum commitment of 3 months volunteering.
What difference will you make?
Joining our team will give you the opportunity to:
- Use and share your expertise.
- Learn new skills.
- Gain valuable experience for those who are looking for a job in fundraising.
- Be part of a friendly team of people
- Make a big difference to the charity and the lives of our beneficiaries.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
EDI Volunteer Role - EDI Activity Group Member
We’re the MS Society – a community of people living with MS, volunteers, scientists, campaigners, listeners, organisers, ambassadors and fundraisers. Join us today so that together we can stop MS.
This is an exciting opportunity to join our Equality, Diversity and Inclusion (EDI) team. As a volunteer you will play a crucial part in helping us deliver our EDI work. By attending four monthly meetings you will provide advice, feedback, guidance and personal opinion on our work. You will act as a bridge between our EDI activity group and our EDI reference group.
The EDI reference group is a group of people affected by MS who helped develop our EDI strategy and now help support our work towards its delivery. The EDI activity group is a staff group who have responsibility and accountability for the delivery of our EDI strategy.
Equality, Diversity and Inclusion are at the heart of our work. We work with volunteers, professionals and people with lived experience of MS to guide and direct our approach to EDI.
This role is a home-based role, which will require attending four online monthly meetings, and up to an hour of pre-reading before each one. One of these meetings will be between 12-5pm.
What the role involves
- Attending four monthly, online meetings
- Reading documents and preparing any feedback in advance
- Providing constructive and honest feedback on our ways of working, processes and future initiatives
- Representing the MS community with lived experience
- Taking comprehensive meeting notes, to share information between the EDI reference and activity groups
- Regular 1:1 catch ups with our EDI programme manager
What you need for this role
- Confidence to speak and input into meetings
- Experience of attending and reporting in meetings
- Passion for the MS Society and for EDI in our work
- Good IT skills
- Awareness of EDI in a broader context – provide challenge outside of lived experience
What you may gain from this role
- Understanding of how we work
- Working in a professional environment
- Board room experience
- References
- Training
- Improve understanding of EDI in corporate environment
In order to volunteer in this role, you will need to undertake:
Must do training Role specific training Data protection eLearningInduction with your volunteer Manager Cyber Security training
EDI training
Sources of support:
We will ensure that whist volunteering with us you will have access to all the support you need to feel comfortable, confident with what you are doing, and able to achieve the most impact though your time with us.
Your staff contact is here to support you, answer any questions you might have about what you’ll be doing, your learning and where you can get more information.
The Supporter Care Team is your point of contact for queries to other MS Society departments. They can signpost you to the right person:
Additional information about our volunteering programme:
When you volunteer with us, you join our powerful community of people
living with MS, scientists, campaigners, listeners, organisers, ambassadors and fundraisers.
Our shared commitments help keep our volunteering programme enjoyable, meaningful and safe for everyone.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Provide holistic end-of-life care to people who are suffering of a terminal illness, under the direction of the Palliative Care Nurse Team Leader. By caring for those often isolated, hopeless, and fearful, this position is a living example of God’s love and compassion for the weak, lonely, and marginalised members of society. This position works primarily off-ship; hot and dusty or wet (depending on season) conditions can be expected. Visiting people in their house requires cultural sensitivity.
What You Will Contribute
• Support terminally ill patients and their family members through the grieving process, preparing them for death
• Train and assist family members with wound care for the afflicted person
• Share basic health principles with terminally ill patients and family members in order to improve their health
• Encourage the use of local, affordable materials for wound care and locally available analgesia
• Encourage the family to find ways to be self-supporting and teach them about planning for the future
• Assist in reaching out to local healthcare professionals who care for palliative patients, build meaningful relationships, assess their practical and intellectual needs and assist them in sustainable and culturally appropriate ways, through mentoring and teaching
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As our Shop Volunteer, you’re at the heart of making sure our customers have a positive shopping experience. There’s lots of ways of getting involved: making our window displays look great, welcoming customers, helping them with purchases, collecting donations, preparing items for sale, using our till systems to handle payments and, as part of a team, generally helping with the day-to-day running of the shop. In this varied role, you’ll develop your organisation, team working and customer service skills.
Most importantly you’ll be helping raise funds to support people to live well with MS. What the role involves This role may vary depending on needs and is likely to include: Welcoming customers and assisting them with purchases
Receiving and processing money when goods are sold
Pricing and sorting donations and other goods for sale in line with stock control processes
Helping with visual merchandising for our shop windows
Supporting housekeeping, such as stock management and tidying We will support you in developing the skills you need for this role, including an induction into all the areas outlined.
You will have a chance to discuss your role, claiming expenses and any additional needs with us
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".
Bid - Writer Support (Administrator) Job Overview
We are currently recruiting for Bid - Writer Support to join our passionate and driven team.
As Bid Administrator you will support the performance of a high performing bid team designed to facilitate and support the successful winning of new grants and tenders across the UK.
As an outstanding administrator you will play a key role in assisting the team to ensure that all bid documents and business development literature is prepared and presented not only to the highest possible standards but on time – often within challenging deadlines. Key to success in the role will be the following traits:
· Adaptability
· Determination
· Flexibility
· Robust disposition
You will be at your best when you’re working under pressure and in a fast-paced, deadline driven environment. This role calls for someone who can react as deadlines and priorities change; someone with resilience and a tenacity to get the job done whilst never compromising on quality.
Key Responsibilities:
· Management of a central mailbox, including basic tender management duties
· Monitoring new business opportunities advertised on various portals and websites.
· Reviewing new business opportunities as they arrive, forwarding relevant opportunities to the appropriate bid writers.
· Taking ownership of the bid library, which includes ensuring that it kept up to date as and when new opportunities are submitted.
· Thoroughly proof-reading materials to ensure information is grammatically correct, well-researched, and without spelling errors
· Ensuring that our in-house bid process is understood and implemented to ensure that quality, commercial and legal requirements are consistently met
· Taking ownership of client portals – Including dealing with daily alerts and maintenance of portal logins
· Providing general administrative support to the bid writing team.
The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday and Friday.
Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.
Job Type: Volunteer
Benefits:
- Flexitime
- Work from home
Schedule:Day shift
Experience: Administrative: 1 year (preferred)
Work Location: Remote
Child abuse has no place in childhood. The power to prevent it lies in communities across the UK.
Taking place on Friday 6th June , Childhood Day is the NSPCC’s national flagship day of fundraising and action that brings communities together and gives everyone a way to help keep children safe. Are you with us?
Childhood Day collections will be taking place across the UK from May – June. We have a number of collections across the North West of England that we need volunteers for.
Will you play your part in keeping children safe by volunteering now? Sign up to your local CHD collection.
Take to the streets with us across the UK this May and June and help us collect donations for the NSPCC.
Joining us on the streets will be great fun, you will get to meet lots of new people and will be supported from the moment you sign up. Join us in three simple steps:
1. Sign up online
2. Enter your postcode and pick a time and venue that suits you
3. Take to the streets!
Together, we can protect children and prevent abuse.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Background
Indigenous peoples and local communities are grappling with the constant threat of displacement from their lands in Tanzania. The Maasai communities in Tanzania's Loliondo and Ngorongoro regions are currently facing significant challenges, primarily due to government-led eviction efforts aimed at designating these areas for conservation and tourism purposes. The violations of human and land rights have left thousands of people vulnerable and in need of urgent assistance. These evictions not only disrupt the livelihoods of the affected populations but also undermine their cultural heritage and traditional ways of life. As these communities are forced from their ancestral lands, many lose access to vital resources such as grazing lands, water, and shelter, leading to severe socio-economic hardships. Not1More is working with a partner organisation, Traditional Ecosystems Survival Tanzania (TEST), in Tanzania to support their essential fundraising, advocacy and community development activities.
Your Role
We are looking for a volunteer who can dedicate time to this role through to December 2025. You will be a part of a team that works directly with Tanzania’s indigenous Maasai, and help to make a difference in key areas such as protecting ecosystems, preserving Indigenous knowledge, community capacity building and advocating for Indigenous rights.
The main objective is to help TEST diversify and increase their funding sources. This will include connecting with other enthusiastic team members online to develop a fundraising strategy and implementation of a fundraising campaign, including identifying grant funding opportunities, assisting in the preparation and submission of grant funding proposals, and pursuing philanthropic and corporate partnership funding opportunities.
Desirable Skills and Experience
Ideally you are a compassionate, organised, and resilient individual with strong communication and relationship-building skills, along with a passion for the cause. A proactive, positive personality with a can-do attitude, would highly suit this role.
Previous experience with fundraising activities, preferably with an NGO is desirable but not necessary.
Mentoring
Support and mentoring to develop your skills will be available in this role as we aim to help you bring out our talents in this team.
Hours
As this is a volunteer role, time is flexible, but you would be expected to attend a bi-weekly check-in with someone from the Not1More team to ensure we are working in the same direction.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join REMIX as our Volunteer Healthy Living Programme Manager and Transform the Future of London's Youth!
Do you have a passion for inspiring healthy lifestyles—body, mind, and spirit? At REMIX, we envision a future where every young person not only dreams big but also lives well. Our mission thrives on four pillars: employability, healthy living, personal development, and essential life skills. We’re seeking a dedicated Volunteer Healthy Living Programme Manager to lead innovative wellness initiatives that empower London’s youth.
As our Volunteer Healthy Living Programme Manager, you will:
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Inspire Wellness: Design and deliver engaging programmes that promote fitness, nutrition, mental health, and overall well-being, ensuring our young people have the tools to live healthier, happier lives.
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Forge Community Partnerships: Build alliances with local gyms, nutritionists, health professionals, and wellness centres to create accessible opportunities that speak directly to the needs of the community.
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Champion Mental and Emotional Health: Develop initiatives such as mindfulness workshops, stress management sessions, and mental health awareness events that support emotional resilience and balance.
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Drive Innovation in Health Education: Create interactive workshops, fitness challenges, and resourceful tools that make healthy living not only informative but also fun and transformative.
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Cultivate a Supportive Environment: Work hand-in-hand with our team to integrate healthy living strategies into REMIX’s broader mission, fostering a culture where every participant feels empowered to act on their well-being.
Your enthusiasm, innovative approach, and commitment to health and wellness will help build a foundation for a more resilient, energetic future for London’s youth.
Step forward. Lead the change. Transform lives at REMIX.
REMIX
INSPIRE. EMPOWER. TRANSFORM.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Provide holistic end-of-life care to people who are suffering of a terminal illness, under the direction of the Palliative Care Nurse Team Leader. By caring for those often isolated, hopeless, and fearful, this position is a living example of God’s love and compassion for the weak, lonely, and marginalised members of society. This position works primarily off-ship; hot and dusty or wet (depending on season) conditions can be expected. Visiting people in their house requires cultural sensitivity.
What You Will Contribute
• Support terminally ill patients and their family members through the grieving process, preparing them for death
• Train and assist family members with wound care for the afflicted person
• Share basic health principles with terminally ill patients and family members in order to improve their health
• Encourage the use of local, affordable materials for wound care and locally available analgesia
• Encourage the family to find ways to be self-supporting and teach them about planning for the future
• Assist in reaching out to local healthcare professionals who care for palliative patients, build meaningful relationships, assess their practical and intellectual needs and assist them in sustainable and culturally appropriate ways, through mentoring and teaching
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have a great idea to benefit people living with MS? At the MS Society, we campaign on a range of issues like welfare, treatments, care and support that people with MS need. We want to do more locally and want to support your ideas on making change happen. Together we can do more.
Perhaps you’ve spotted there are no blue badge spaces at your local supermarket? Or maybe your neighbourhood has no kerbs easy for wheelchairs to use? In this volunteer role, you’ll help drive change for people with MS in your community and develop your networking and influencing skills along the way.
As a campaigner you’ll bring your own ideas, local knowledge and personal experience to your campaigns. You’ll make decisions about your own campaign activities and collaborate with other campaigners in your area.
This role is flexible and aims to fit around you. Time commitments for this role may vary depending on your activities and the campaigning you’d like to do. This is an ongoing role.
Apply
1. Read through the role description carefully (available via file attached on the right hand side)
2. Apply online, and have a welcome chat with your support staff member
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
URBAN YOUTH - VOLUNTEER WITH US!
New Start-Up - New Beginning - Endless Opportunities
Are you a creative visionary with a flair for design? Urban Youth is looking for a talented and enthusiastic Graphic Designer to join our team as a volunteer. In this role, you’ll help shape our brand identity and create a logo that embodies the spirit of Urban Youth, making a lasting impact on the young people we serve across London.
In this role, you will:
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Create Our Logo, by designing a modern, vibrant, and unique logo that captures the essence of Urban Youth, inspiring young people and creating a strong visual identity for our organisation.
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Develop Our Brand Identity, by establishing a cohesive and engaging brand style, including colour palettes, typography, and graphic elements, that reflects our mission and resonates with our audience.
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Collaborate with Our Team, by working closely with our leadership team to understand Urban Youth’s vision and values, translating them into compelling designs.
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Ensure Consistency, by providing design guidelines to ensure consistency across all Urban Youth materials, from social media to print collateral.
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Inspire Through Design, by using your creativity to communicate our mission visually, enhancing our presence in the community and attracting support for our work.
We're Urban Youth
Urban Youth is an exciting and vibrant new start-up youth work organisation based in London, passionate about empowering London's youth to get involved, discover their path, and shape their destiny. Our vibrant community organisation is dedicated to uplifting young people through engaging, impactful youth work activities that inspire growth, connection, and self-discovery.
JOIN US AT URBAN YOUTH
Get Involved | Discover YOUR Path | Shape YOUR Destiny
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have a great idea to benefit people living with MS? At the MS Society, we campaign on a range of issues like welfare, treatments, care and support that people with MS need. We want to do more locally and want to support your ideas on making change happen. Together we can do more.
Perhaps you’ve spotted there are no blue badge spaces at your local supermarket? Or maybe your neighbourhood has no kerbs easy for wheelchairs to use? In this volunteer role, you’ll help drive change for people with MS in your community and develop your networking and influencing skills along the way.
As a campaigner you’ll bring your own ideas, local knowledge and personal experience to your campaigns. You’ll make decisions about your own campaign activities and collaborate with other campaigners in your area.
This role is flexible and aims to fit around you. Time commitments for this role may vary depending on your activities and the campaigning you’d like to do. This is an ongoing role.
Apply
1. Read through the role description carefully (available via file attached on the right hand side)
2. Apply online, and have a welcome chat with your support staff member