Volunteer team assistant volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?
PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.
By becoming a charity shop volunteer with PDSA you will:
-
Gain retail experience
-
Develop new skills and boost your CV
-
Meet new people
-
Support your local community
-
Donate your current skills and knowledge
-
Have fun
-
Be part of a friendly team
Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.
On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.
Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing
We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference.
Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?
PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.
By becoming a charity shop volunteer with PDSA you will:
- Gain retail experience
- Develop new skills and boost your CV
- Meet new people
- Support your local community
- Donate your current skills and knowledge
- Have fun
- Be part of a friendly team
Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.
On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.
Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing
We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference.
Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?
PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.
By becoming a charity shop volunteer with PDSA you will:
- Gain retail experience
- Develop new skills and boost your CV
- Meet new people
- Support your local community
- Donate your current skills and knowledge
- Have fun
- Be part of a friendly team
Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.
On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.
Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing
We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference.
Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?
PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.
By becoming a charity shop volunteer with PDSA you will:
- Gain retail experience
- Develop new skills and boost your CV
- Meet new people
- Support your local community
- Donate your current skills and knowledge
- Have fun
- Be part of a friendly team
Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.
On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.
Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing
We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference.
Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a real difference to children in Wales with a life-shortening condition by becoming a Fundraising Volunteer today!
As a Fundraising Volunteer you’ll assist with fundraising events and collections throughout the year, as and when you can.
You’ll engage with members of the public and use your knowledge of your local area to promote the work of Ty Hafan.
By becoming a fundraising volunteer, you'll help us raise essential funds for children with life-shortening conditions and their families.
Considerations:
Age requirement: 16 (If under 18 you will be required to provide parental permission)
Location: Throughout South/West Wales
Commitment: Flexible
Background checks: We will ask you to provide us with the details of two referees. A DBS check may be required for roles with more responsibility.
We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know if you require any adjustments during the informal chat for this role.
Activities include:
• Take part in our bucket collections throughout the year in town/city centres, supermarkets, shopping centres and other venues. You'll be added to our mailing list and receive occasional emails throughout the year with information about upcoming volunteering opportunities. You can then register your interest when you see something that appeals to you
• Use your knowledge of your local area to place collection tins in your community, visiting the premises on a regular basis and count and bank the money on our behalf
• You will promote Ty Hafan fundraising events and campaigns in your community (for example Tea for Ty Hafan) and encourage others to register to hold their own tea party
•You will encourage local community groups and organisations to support and fundraise for Ty Hafan, using your existing networks and knowledge of your community
• You will work closely with the Regional Fundraiser to maximise all opportunities within your area
This role is purely voluntary and this arrangement is not a legally binding one or an employment contract.
Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.
A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they need.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?
PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.
By becoming a charity shop volunteer with PDSA you will:
-
Gain retail experience
-
Develop new skills and boost your CV
-
Meet new people
-
Support your local community
-
Donate your current skills and knowledge
-
Have fun
-
Be part of a friendly team
Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.
On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.
Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing
We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference.
Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?
PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.
By becoming a charity shop volunteer with PDSA you will:
- Gain retail experience
- Develop new skills and boost your CV
- Meet new people
- Support your local community
- Donate your current skills and knowledge
- Have fun
- Be part of a friendly team
Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.
On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.
Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing
We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference.
Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?
PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.
By becoming a charity shop volunteer with PDSA you will:
-
Gain retail experience
-
Develop new skills and boost your CV
-
Meet new people
-
Support your local community
-
Donate your current skills and knowledge
-
Have fun
-
Be part of a friendly team
Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.
On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.
Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing
We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference.
Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?
PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.
By becoming a charity shop volunteer with PDSA you will:
- Gain retail experience
- Develop new skills and boost your CV
- Meet new people
- Support your local community
- Donate your current skills and knowledge
- Have fun
- Be part of a friendly team
Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.
On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.
Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing
We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference.
Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a real difference to children in Wales with a life-shortening condition by becoming a Fundraising Volunteer today!
As a Fundraising Volunteer you’ll assist with fundraising events and collections throughout the year, as and when you can.
You’ll engage with members of the public and use your knowledge of your local area to promote the work of Ty Hafan.
By becoming a fundraising volunteer, you'll help us raise essential funds for children with life-shortening conditions and their families.
Considerations:
Age requirement: 16 (If under 18 you will be required to provide parental permission)
Location: Throughout South/West Wales
Commitment: Flexible
Background checks: We will ask you to provide us with the details of two referees. A DBS check may be required for roles with more responsibility.
We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know if you require any adjustments during the informal chat for this role.
Activities include:
• Take part in our bucket collections throughout the year in town/city centres, supermarkets, shopping centres and other venues. You'll be added to our mailing list and receive occasional emails throughout the year with information about upcoming volunteering opportunities. You can then register your interest when you see something that appeals to you
• Use your knowledge of your local area to place collection tins in your community, visiting the premises on a regular basis and count and bank the money on our behalf
• You will promote Ty Hafan fundraising events and campaigns in your community (for example Tea for Ty Hafan) and encourage others to register to hold their own tea party
•You will encourage local community groups and organisations to support and fundraise for Ty Hafan, using your existing networks and knowledge of your community
• You will work closely with the Regional Fundraiser to maximise all opportunities within your area
This role is purely voluntary and this arrangement is not a legally binding one or an employment contract.
Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.
A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they need.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?
PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.
By becoming a charity shop volunteer with PDSA you will:
- Gain retail experience
- Develop new skills and boost your CV
- Meet new people
- Support your local community
- Donate your current skills and knowledge
- Have fun
- Be part of a friendly team
Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.
On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.
Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing
We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference.
Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Wheels for All aims to promote inclusive cycling through a range of successful community engagement programmes that give people the opportunity to cycle on a regular basis. Our Volunteers bring our cycling programmes to life, they make sure everyone feels included, they inspire others, they increase confidence, they maintain bikes and make sure that cycling is accessible to everyone.
From meeting/greeting participants, leading elements of the activity, providing encouragement, helping to move equipment to/from storage, and assisting to check working order of cycles, your support will make a huge difference to our participants and carers who attend our inclusive cycling sessions. Training is provided to all volunteers, with other opportunities to attend and participate in external training where relevant.
As a valued Wheels for All volunteer you will:
- Make a difference to the lives of disabled people
- Meet new people
- Make new friends and join social activities
- Connect with your community through supporting a local project
- Develop your skills at our sessions and relevant training courses
- Reap mental health and wellbeing benefits of helping others
- Build experience for references
- Receive a lot of appreciation from our participants and carers!
- Be able to claim reasonable expenses in line with our Volunteer Expense Policy
- Receive Wheels for All branded uniform
- Access the volunteer Wheels for All training
- Enjoy the amazing Charities culture
What are we looking for?
- Approachable and friendly nature
- Great interpersonal and communication skills
- Empathy and understanding of how people can react differently to certain situations or triggers
- Patience and an inclusive approach to engagement
- Adaptable and flexible to changing circumstances
- Effective as part of a team
- Positive attitude
- Honesty and integrity
- Excellent organisational skills and initiative
- Some cycling experience (although not essential)
Volunteers aged 18 or under must be accompanied by a parent or guardian and all volunteers must be happy to undertake a DBS check and collect references.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?
PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.
By becoming a charity shop volunteer with PDSA you will:
-
Gain retail experience
-
Develop new skills and boost your CV
-
Meet new people
-
Support your local community
-
Donate your current skills and knowledge
-
Have fun
-
Be part of a friendly team
Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.
On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.
Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing
We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference.
Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you volunteer in your local PDSA charity shop and help us raise vital funds to treat pets in need?
PDSA is a charity with 48 pet hospitals that supports pets and people in need. All of our charity shops need an amazing team of volunteers to make them a success and we need you now more than ever.
By becoming a charity shop volunteer with PDSA you will:
- Gain retail experience
- Develop new skills and boost your CV
- Meet new people
- Support your local community
- Donate your current skills and knowledge
- Have fun
- Be part of a friendly team
Charity Shop Volunteers are involved in a wide range of roles and day-to-day activities that support the running of each shop and even a few hours a week will make a difference.
On the shop floor you could be involved with providing excellent customer service, processing transactions on the tills, replenishing stock and putting up eye-catching displays to entice customers in.
Behind the scenes, volunteers get involved with sorting through donations to find those hidden gems and preparing goods for sale by sorting, steaming and pricing
We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We’re looking for people who are 18 years of age or over that enjoy working as part of a team and making a difference.
Get in touch today to talk to us about volunteering in one of our shops or to apply for this role please visit Volunteering with PDSA - PDSA
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. When people text 'Shout' to 85258, they are connected to a Shout Volunteer for a text conversation. Our volunteers provide a safe space for people to share what's causing them distress, while showing warmth and compassion.
Tasks and Responsibilities
If your application is successful, you’ll be enrolled in a training group. New groups start every two weeks.
Shout Volunteers receive 25 hours of free training in communication, listening, managing and assessing risk, and problem solving. The training is self-paced and done online. You’ll learn how to bring people in distress to a place of calm and practice skills that will be useful to you throughout life.
As we are investing in you throughout your time with us, our hope is that you will complete the training in a timely manner and look at this as a longer term commitment. The experience you gain over time is valuable and our goal is to have volunteers commit to 200 hours on the platform, which can take up to two years to complete, as we ask you to take one 2-4 hour shift per week.
Our Volunteer Training Support team is here to support you, answer any questions and provide feedback during training and throughout your time with Shout. You’ll be joining an incredibly supportive volunteer community and have access to the resources you need to do your role.
As a volunteer, you’ll be supporting people in distress, so it’s important we see the skills required to do that while you are in training. While most trainees complete the training and go on to volunteer, not everyone will pass the training. If this happens, there are other ways you can still support us.
Selection Criteria
A Shout Volunteer is kind and compassionate, a good listener, and has the ability to remain calm when supporting people in crisis. You will also:
-
Understand the difference between being friendly and being a friend
-
Be aware of your own mental health and wellbeing
-
Be open-minded
-
Be supportive
-
Be reliable
-
Be discreet and able to respect confidentiality at all times
-
Be accepting and non-judgemental
-
Be passionate about contributing some of your time to a cause such as Shout
-
Adopt a growth mindset, and be willing to accept feedback
Requirements
- You must live in the United Kingdom or New Zealand while volunteering.
- You must be over 18 years of age.
- You will need a reliable internet connection and a private place to take your shift.
- All of your volunteering must be done using a laptop or desktop computer and Google Chrome.
It’s worth spending time thinking about the nature of the role, and whether it’s right for you. We support all texters, regardless of race, religion, sexual identity or issue. You will need to be comfortable addressing topics frequently discussed with texters (suicide, self-harm, depression, etc.) without compromising your own mental health.
Before you apply, please consider whether either of the following applies to you:
-
Have you recently experienced grief, loss or change issue/s? For example; someone close to you has been ill or has died, you’ve lost your job, your relationship has ended.
-
Is your current mental health and wellbeing in a place such that the stress and pressure of listening to the challenges of others would bring additional burden to you personally?
Benefits to Volunteers
The role is rewarding and can save lives. Shout Volunteers tell us they gain a sense of pride, satisfaction and purpose from taking conversations. They also tell us that their own wellbeing increases, they learn valuable skills and gain experience they can use at work and in their personal lives.
Volunteering can also be a great addition to your CV. You do not need to have any past experience in mental health to be a Shout Volunteer - we’ll provide you with all the training and support you need to do the role.
Application Process
You will need to create your account and fill in the application using a laptop or desktop computer and in a Google Chrome browser. This is a standard requirement for all of our systems at Shout, from the application through to the platform.
You should leave up to an hour to complete the form. As Shout is a text based service and we do not conduct in person interviews for our volunteer candidates what you write in your application and the strength of your references are how we get to know you.
We appreciate when candidates take the time to write thoughtful, considered answers. We recommend you review your application with an eye toward things like spelling, grammar and punctuation. While some of our texters will occasionally reach out using more informal text speak, our volunteers respond in full sentences and double check their messages for accuracy before hitting send.
Your application will be reviewed once we have received responses from both of your references. We ask for a personal reference and a professional reference. The personal reference can be a friend or colleague but the other must be someone who knows you professionally or has supervised you in some way.
This could be a manager or supervisor from where you work or a teacher or educator from where you study. We recommend you choose references who are able to speak to your ability to fulfil the selection criteria outlined above.
We do not accept references from family members. This includes your partner or their relatives, your children, siblings, aunts, uncles, cousins, grandparents or godparents.
Please allow up to a month for us to review your application and return a decision.
If your application is approved, you can book your place on training. Training groups usually start every two weeks and spaces are available to book a couple of months ahead. While you are in training and before you are allowed on the platform we will carry out a background check.
Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.
The client requests no contact from agencies or media sales.