Volunteer volunteer roles in bermondsey, greater london

Position Overview:
The Programme Specialist is critical in supporting the delivery of a high-impact employability and skills development programme. Working under the guidance of the Programme Lead, this position focuses on coordinating projects, managing participant engagement, and ensuring the smooth execution of training initiatives, mentorship activities, and job placement efforts. The Programme Specialist directly empowers individuals to achieve workforce readiness and sustainable employment.

Key Responsibilities:

1. Project Coordination:

   • Assist in managing day-to-day activities of the programme, including onboarding, skills assessments, and skills development of participants.

   • Track progress against programme milestones (e.g., participant enrollment and completion rates) and flag delays to the Programme Lead.

2. Participant Support:

   • Serve as a primary point of contact for participants, addressing inquiries and providing guidance on programme resources, training modules, and job search tools.

   • Maintain accurate participant records, including attendance, skill assessments, and post-program outcomes.

3. Stakeholder Engagement:

   • Support the Programme Lead in building relationships with internal stakeholders.

4. Data Management & Reporting:

   • Collect and analyse data on participant progress, employment outcomes, and programme effectiveness using CRM systems or databases.

   • Prepare regular reports for the Programme Lead to inform decision-making and demonstrate impact to funders/stakeholders.

5. Logistics & Compliance:

   • Manage programme materials, including training resources, digital platforms, and participant handbooks.

   • Ensure compliance with programme guidelines, confidentiality policies, and grant reporting requirements.

1. Continuous Improvement:

   • Gather feedback from participants and partners to identify opportunities to enhance programme delivery.

   • Support the implementation of new tools or processes to improve efficiency and participant satisfaction.

Required Qualifications:

• Education: Bachelor’s degree in Social Sciences, Education, Human Resources, or a related field.

• Experience:

  • 1–3 years in programme coordination, workforce development, adult education, or a similar role.

  • Experience working with diverse populations, including youth, underserved communities, or career changers.

• Skills:

  • Strong organisational and multitasking abilities, with attention to detail.

  • Proficiency in Google products (Forms, Sheets, Docs, Slides) and familiarity with CRM tools.

  • Excellent interpersonal and communication skills for engaging participants and stakeholders.

  • Basic data analysis and reporting capabilities.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Position Overview:
The Programme Coordinator provides critical administrative and logistical support to ensure the smooth operation of the employability and skills development programme. As the first point of contact for participants, this role focuses on managing inquiries, maintaining records, coordinating schedules, and facilitating seamless communication between participants, trainers, and stakeholders. The Programme Coordinator plays a vital role in ensuring participants feel supported and programme activities are delivered efficiently.

Key Responsibilities:

1. Participant Engagement & Support:

   • Serve as the primary contact for participants, responding to inquiries via phone, email, or in person, and providing guidance on programme logistics, enrollment, and resources.

   • Manage participant registration, onboarding, and attendance tracking for workshops, training sessions, and events.

2. Administrative Coordination:

   • Maintain accurate and up-to-date participant records, including personal details, progress updates, and post-programme employment outcomes, ensuring compliance with data protection policies.

   • Schedule and coordinate meetings, training sessions, and stakeholder events, including room bookings, material preparation, and calendar management.

3. Documentation & Reporting:

   • Prepare and distribute programme-related materials, such as handbooks, training agendas, and certificates of completion.

   • Assist in compiling data for reports on participant engagement, attendance, and feedback to support programme evaluation.

4. Logistics & Communication:

   • Manage programme logistics, including training materials, technology setups, and participant resources.

   • Draft and send routine communications (e.g., reminders, updates) to participants, trainers, and partners.

5. Compliance & Record-Keeping:

   • Ensure all participant files and programme documentation adhere to organisational policies and grant requirements.

   • Support audit processes by maintaining organised participant consent forms, evaluations, and feedback records.

Required Qualifications:

• Education: A high school diploma is required; an associate’s or bachelor’s degree in administration, communications, social sciences, or a related field is preferred.

• Experience:

  • 1–2 years in administrative support, customer service, or programme coordination, preferably in education, non-profits, or workforce development.

  • Experience managing high-volume inquiries and maintaining detailed records.

• Skills:

  • Exceptional organisational skills with the ability to prioritise tasks in a fast-paced environment.

  • Strong verbal and written communication skills, with a customer-service-oriented approach.

  • Proficiency in Google products (Forms, Docs, Sheets, Slides) and familiarity with databases or CRM systems.

  • Attention to detail and commitment to accuracy in data entry and reporting.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Summary

Supporting young people in leading activities and mentoring support by providing a listening ear and practical support and guidance.

Detailed description

You’ll find plenty of ways to use your listening skills as well as being a first point of advice for practical concerns that young people face or for supporting them in fun and exciting activities and games. We have our Youth Sessions based in Watford, Hatfield and Cheshunt.

Mondays: 
Cheshunt (Location to be disclosed after interview)
4.30pm to 6pm
Young Asylum Seekers support

Tuesdays
YMCA Orbital Community HUB
Haines Way, Watford, WD25 7QU
10 - 16 ages (19 with SEND)
6:30pm till 8pm
Open during half term

Wednesdays: 
Jim Macdonald Centre
9 - 13 ages - 4:30pm till 6pm
13 - 16 ages - 6:30pm till 8pm
Open during half term

Thursdays:
The Hive, Jim Macdonald Centre
11 - 17 ages - 4pm till 6pm
Term time only

You will be:

Supporting youth work activities and workshops

Supervising young people in discussion sessions

Building positive relationships with young people

Working with other staff to plan and evaluate activities by gaining feedback

The application process is simple - please submit an initial enquiries form by clicking on the below link with your details and ensure you let us know that you saw our advert on the CharityJob website and we will get in touch to discuss next steps. Following a brief discussion we will ask you to fill in a few more details, carry out an informal interview and apply for a DBS check as well as requesting details of two referees.

We also provide full training and support throughout your journey and you will have access to events and celebrations throughout the year!

We look forward to welcoming you to be a part of the One YMCA Family!

Could you befriend an asylum seeking or refugee young person? HIAS+JCORE is seeking volunteer befrienders for our transformative JUMP project! As a befriender, you'd meet fortnightly with your young person for at least 12 months, and receive full training and an enhanced DBS check. You'll also get ongoing support from our JUMP project staff.

The difference you'd make

The young people JUMP support might benefit from a befriender because they’ve left their families behind and often feel isolated, bewildered and lonely. Some have no one to talk to. Some want to improve their English. Some would like to get to know London better. The impact made by our befrienders is long-lasting and varies depending on both the befriender and young person's interests. 

What do volunteers get out of JUMP?

• A chance to help people in real need
• The opportunity to ‘give back’
• A new friend
• Increased understanding about asylum and refugee issues and policy 

Skills required

• Able to establish good relationships with young people.
• Able to use a non-judgemental, non-directive approach to working with young people.
• Empathy, sensitivity and patience.
• Strong communication and listening skills.
• Reliable in making and keeping commitments, including arrangements to meet up.
• Aware of the needs of young people.
• Sympathy for the difficulties that asylum seeking/refugee children and young people face.
• Willing to enhance own awareness of the issues facing asylum-seeking and refugee children/young people through training.
• Aware of safeguarding and child protection issues, and (i) willing to enhance this through JUMP training, and (ii) willing to follow HIAS+JCORE’s safeguarding policy and procedures.
• Willing to ask for help when uncertain when befriending and to discuss the experience of befriending through regular updates and supervision.

Volunteer requirements

Volunteers will be required to:

• Meet with an unaccompanied asylum seeking or refugee young person fortnightly for at least one year.
• Establish a warm, supportive friendship with the young person within JUMP befriending boundaries.
• Help to build up the young person’s self-esteem and confidence.
• A JUMP befriender will be someone the young person can talk to. They must be prepared to support the young person with a range of possible activities, such as: developing everyday life skills, getting around London, taking part in recreational or educational opportunities, applying for work experience or a job. They should be prepared to offer support with English, and where possible other types of academic work.
• They must make time to travel, if necessary, within London to meet with the young person. While we try to match people who live reasonably close by, this is not always possible, and young people can often have precarious housing situations and move neighbourhoods. It is important to consider the travel time, as well as contact time, potentially involved in befriending.
• A JUMP volunteer should be prepared to enjoy cultural/ sporting activities with the young person, and to take advantage of free entertainment and other opportunities in London.
• They should regularly communicate with the project coordinator after meeting the young person, providing feedback once a month about activities undertaken and to attend supervision face-to-face twice a year.
• They must submit monthly expenses incurred during the activities undertaken with the young person, and immediately alert the JUMP project coordinator or HIAS+JCORE Safeguarding Lead to any safeguarding (child and young person protection) issues.

What is the application process?

After submitting your application, you will be contacted to arrange an informal telephone interview. If all goes well at this stage, we would request two references and get you booked onto a day's training. The training will cover the role of the befriender and offer some more information about the experiences of unaccompanied asylum seeking and refugee young people. Before being paired with a young person we would also request an enhanced DBS check.

�� Location: London, UK
�� Work Type: Hybrid (Required in the office with the Social Media team on Mondays once every two weeks)
�� Hours per Week:

• 12 hours/week when working remotely

• 17 hours/week when in the office (once every two weeks, 11am–4pm)
  �� Time Commitment: Flexible hours
  �� Work Arrangement: Remote or hybrid (office attendance flexible — can attend once a month or more depending on availability)

Job Summary:
We are looking for a skilled and passionate Head of Communications to lead the visibility of our brand, enhance media engagement, and develop compelling content that communicates the impact of our work with children and families.

This role calls for a creative and strategic thinker with experience in brand development, digital marketing, stakeholder engagement, and public relations. You will oversee media relations, social media, and content development, ensuring brand consistency and impact across all channels.

Key Responsibilities:

✅ Media & Public Relations

• Build and maintain relationships with journalists and media outlets

• Manage press releases, interviews, and PR efforts to raise brand awareness

• Develop and execute strategic PR campaigns highlighting our initiatives

✅ Digital & Social Media Management

• Develop a strong digital strategy to increase online engagement

• Oversee content creation for social media in line with our brand voice

• Use analytics and market insights to guide and improve campaign performance

✅ Branding & Content Creation

• Shape and implement cohesive brand strategies

• Work closely with graphic designers to maintain consistent branding

• Produce high-quality written and visual content to tell our story

✅ Strategic Marketing & Stakeholder Engagement

• Collaborate with internal teams, third-sector partners, and agencies to deliver impactful campaigns

• Manage marketing budgets to ensure effective use of resources

• Use data to refine strategies and maximise reach and effectiveness

Required Skills & Experience:
✔ Experience in brand strategy and communications across sectors
✔ Strong background in digital marketing and content creation
✔ Proven media relations and public relations skills
✔ Ability to analyse campaign outcomes and leverage market research
✔ Excellent stakeholder management and cross-functional collaboration
✔ Budget management experience
✔ Familiarity with WordPress and social media platforms

RollaDome All Skate is seeking a detail-oriented and analytical Grants Monitoring and Evaluations Officer to join our team. In this role, you will be responsible for overseeing the monitoring and evaluation of grants and projects, ensuring compliance with funding requirements, and assessing the impact of our programs. You will work closely with the fundraising and management teams to track the progress of funded initiatives and provide detailed reports to stakeholders. This placement is an excellent opportunity for those interested in nonprofit management, grant management, and impact evaluation. 

Key Responsibilities 

• Grants Monitoring: Track and monitor all active grants to ensure compliance with funding requirements, timelines, and project deliverables. 

• Data Collection: Work with program teams to collect both quantitative and qualitative data related to the outcomes and impact of funded projects. Ensure accurate documentation and record-keeping for all grant-related activities. 

• Evaluation and Analysis: Analyze program performance and evaluate the effectiveness of projects funded by grants. Use data to identify areas for improvement and recommend strategies to maximize impact. 

• Reporting: Prepare regular reports on grant progress, financial expenditure, and program outcomes for internal and external stakeholders. Ensure that reports meet funder requirements and deadlines. 

• Compliance: Ensure all grant-funded projects comply with the agreed-upon terms and conditions. Flag any potential risks or issues and work with the management team to address them. 

• Liaison with Funders: Serve as the point of contact for funders, providing updates and responding to queries about funded projects. 

• Collaboration: Work closely with the fundraising team, program managers, and finance officers to ensure grant implementation aligns with organizational objectives. 

• Continuous Improvement: Develop and refine monitoring and evaluation frameworks to ensure they efficiently track the impact of RollaDome’s programs and grants. 

Skills & Qualifications 

• Strong analytical skills and the ability to interpret data and draw actionable insights. 

• Excellent organizational skills with attention to detail, able to manage multiple grants and reporting deadlines. 

• Experience in monitoring and evaluation or a strong interest in developing expertise in this area. 

• Strong written and verbal communication skills to effectively report findings and liaise with stakeholders. 

• Proficiency in Microsoft Office Suite (Excel, Word) and familiarity with data management tools. 

• Ability to work independently and collaborate effectively within a team. 

• Knowledge or keen interest in nonprofit organizations and grant management. 

• Experience with impact reporting, financial tracking, or project management is a plus. 

Commitment 

• Minimum 15 hours per week, with flexible hours. 

Benefits 

• Hands-on Experience: Gain practical experience in monitoring and evaluating grant-funded projects in a community-focused nonprofit organization. 

• Skill Development: Develop skills in data collection, analysis, and reporting, enhancing your professional profile for future opportunities. 

• Networking: Build connections within the nonprofit sector and interact with a range of professionals. 

• Mentorship: Receive guidance and support from experienced staff, offering valuable learning opportunities in the nonprofit sector. 

• Flexibility: Enjoy a flexible volunteer role that can be adapted around your schedule. 

• Contribution to Social Impact: Make a meaningful contribution to the sustainability and effectiveness of RollaDome’s initiatives. 

• Access to Training: Gain access to training materials and resources for professional growth. 

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Communications Volunteer for the Asian MS Group. As our Communications Volunteer you’ll make sure people know they have a local MS Society group to turn to.

In this role you’ll be able to develop your writing skills, and gain an experience of communicating across a range of digital channels. 

Time commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

We are looking for volunteers interested in working with young asylum seekers and refugees to support our weekly youth club in Croydon, ‘Merhaba’. Merhaba Youth Club is a safe space where 18-25 year old refugees and asylum seekers living in contingency accommodation can come to socialise with their peers, develop friendships, build a better understanding of their rights and entitlements, gain new skills and access 1:1 support.

The club runs on Tuesdays, 2.30-5.30pm, and we ask that you come to Merhaba at least three times each month and attend the whole session. The role involves supporting staff to set up and deliver activities – including 1:1 English and games – as well as administrative support.

We are looking for volunteers who would like to play a role in building people’s confidence. Would you be interested in supporting people to improve their conversational English skills?

English is a wonderful language, but it is also notoriously known to be difficult to learn. As an English-speaking volunteer whether native or fluent and with any kind of accent or background you will have the skills needed to support people who would like to improve and learn the English language. Just by talking to those wanting to learn, you will be helping and making a difference.

Improving someone’s understanding and spoken English language, will allow individuals to communicate and connect with people in their local community, widen their network of friendships and relationships and provide people opportunity to improve their employability skills

HR Lead for Watford and Three Rivers Refugee Partnership

Are you looking to make a meaningful impact?

We are seeking a Human Resources lead to support our charity in developing and managing our HR strategy, policies and processes.

Watford and Three Rivers Refugee Partnership (WTRRP) provides practical and emotional support, advice and befriending to refugees, migrants and people seeking asylum living in the Watford and Three Rivers area. We are a growing charity serving an increasing number of clients. We have been able to secure some funding which has enabled us to be able to employ three members of staff, one Full time Caseworker, a part time Office Manager and a part time Volunteer Coordinator.  We are based in St. Mary’s Church, Watford in the heart of the City Centre.

What are we looking for?

We are looking for someone with the passion and drive for Human Resources, who will play a key role in shaping our HR policies and practice, supporting our team, and ensuring a positive and effective work environment.  As well as paid staff, we have a pool of dedicated volunteers that support the charity and there will be some policies that will need reviewing that apply to both staff and volunteers.

Key Responsibilities

· Develop HR policies and procedures aligned with best practice

· Guide the Trustees on performance management and development

· Provide guidance on employment law, contracts and HR compliance

· Foster a positive and productive culture within our Charity

· Be part of a team to resolve issues with staff and volunteers using clear processes

· Become a Trustee of the Charity and attend meetings which are held in the evenings in Watford

Who We’re Looking For

· HR experience (manager level desirable)

· Knowledge of HR policies, employment law, and best practice

· Ability to adapt to the context of the Charity, and working with volunteers

· Strong interpersonal and communication skills

· Ability to work independently and as part of a team

· Someone who is interested in supporting the Charity grow and develop

Time Commitment

The hours would vary and initially may be more whilst our policies are developed and reviewed.

3-5 hours a week.

Committee meetings are on varying weekday evenings, currently 6 per year.

What you will gain:

· Satisfaction from being part of bringing positive change to migrants and asylum seekers in the local community

· Valuable experience in a charitable organisation – both strategic and practical

· Access to training with NCVO

· Being part of a team of trustees

Interested in the role?

If you would like to have an informal chat initially, please contact us, or you can apply via Charity Jobs.

Job Title: Programme Manager                                                                

Reports To: Programme Director

Location: Hybrid

Employment Type: Full - Time
 

About the Project – “Solta o Jogo”
“Solta o Jogo” is an exciting cultural competition and community festival celebrating Brazilian traditions through Capoeira, music, dance, and acrobatics. Hosted at Kingston University Townhouse, this event offers free taster classes, performances, and a vibrant Brazilian arts & products fair—engaging local communities and encouraging cross-cultural learning.

We are looking for a Programme Manager to oversee the planning, coordination, and execution of the event. This hybrid volunteering role requires a commitment of 12 hours per week for 6 months. It is best suited for someone based near Kingston, as travel expenses will be reimbursed. This is a great opportunity to lead a high-profile community initiative that has previously been praised by local councillors, Kingston University, and the Brazilian Consulate in London.

Position Overview:
The Programme Manager oversees the strategic delivery of a multi-project programme focused on enhancing employability and skills development for target populations. This role ensures alignment with organisational and community goals, driving initiatives that reduce skills gaps, improve workforce readiness, and foster partnerships with employers and training providers. Reporting to the Programme Director, the Programme Manager manages a team of project specialists and coordinators, ensuring seamless execution of programme activities and measurable impact.

Key Responsibilities:

1. Programme Leadership:

   • Lead the end-to-end employability and skills development programme delivery, ensuring alignment with strategic objectives.

   • Mentor and manage project specialists and coordinators, assigning tasks tied to programme milestones such as training workshops, employer partnerships, and participant assessments.

2. Stakeholder Collaboration:

   • Build and maintain relationships with employers, educational institutions, government agencies, and community organisations to align programme outcomes with labour market needs.

   • Act as the primary point of contact for external partners, ensuring their requirements (e.g., hiring criteria, certification standards) are integrated into programme design.

3. Programme Design & Delivery:

   • Oversee the development of training curricula, mentorship initiatives, and job placement strategies tailored to diverse participant groups (e.g., youth, career changers).

   • Monitor participant progress and employment outcomes, using data to refine programme effectiveness.

4. Risk & Compliance Management:

   • Identify barriers to participant success (e.g., accessibility, resource gaps) and escalate systemic challenges to the Programme Manager with actionable solutions.

1. Reporting & Communication:

   • Track and report on key metrics such as participant engagement, skill acquisition rates, and post-programme employment status.

   • Prepare updates for senior leadership and stakeholders to demonstrate programme impact.

2. Process Improvement:

   • Implement feedback loops with participants and partners to continuously enhance programme quality.

   • Promote best practices in adult education, vocational training, and equity-focused initiatives.

Required Qualifications:

• Education: Bachelor’s degree in Education, Social Work, Human Resources, or a related field.

• Experience:

  • 3–5 years managing employability, workforce development, or adult education programmes.

  • Proven experience leading teams and collaborating with cross-sector stakeholders.

• Skills:

  • Strong understanding of labour market trends and barriers to employment.

  • Ability to design inclusive, participant-centric programmes.

  • Proficiency in data analysis tools (e.g., Excel, CRM systems) and project management software.

  • Exceptional communication skills for engaging diverse audiences.

• Certifications: Certifications in programme management (e.g., PgMP), career coaching, or adult education are advantageous.

Role Overview

As the Volunteer Executive Assistant, you will play a crucial role in supporting the CEO by managing key administrative and strategic tasks that help drive the organisation’s success. This position offers a unique opportunity to work closely with senior leadership, gaining insight into high-level decision-making and organisational strategy.

You will act as a trusted partner to the CEO, assisting with scheduling, communication, and project coordination to ensure smooth day-to-day operations. 

This role is perfect for someone who:

Enjoys taking initiative and finding creative solutions to challenges.

Has a keen eye for detail and can anticipate the needs of leadership before they arise.

Is looking for a hands-on learning experience in executive leadership, nonprofit management, or organisational strategy.

Wants to make a meaningful impact by supporting a mission-driven organization.

Responsibilities:

Act as a key point of contact and liaison between the CEO and internal/external stakeholders.

Coordinate, prepare, and follow up on meetings, ensuring the CEO is always equipped with relevant information and materials

Draft and edit correspondence, reports, and presentations to maintain a professional and impactful standard.

Undertake research and data analysis to support decision-making and strategic initiatives.

Assist with project management tasks, ensuring deadlines and objectives are met.

Support the planning and coordination of events, campaigns, and advocacy initiatives.

Keep track of key actions, priorities, and goals, ensuring the CEO's time is optimised for maximum impact.

Adapt to the evolving needs of the CEO and the organization, stepping into new challenges with enthusiasm.

What We’re Looking For

Strong organizational and time-management skills

Excellent written and verbal communication

Proficiency in Microsoft Office / Google Suite

Ability to work independently and handle confidential information

Previous experience in executive support or administration (preferred but not required)

Passion for our mission and a commitment to supporting nonprofit work

What You’ll Gain

By joining us as a Volunteer Executive Assistant, you’ll gain more than just experience—you’ll become part of a meaningful mission while developing key professional skills. Here’s what you can expect:

- Valuable Executive-Level Experience – Gain first hand insight into the operations of a CEO and how strategic decisions are made within an organisation.

- Professional Development – Enhance your skills in executive administration, leadership, time management, and communication—great for career advancement.

- Mentorship & Networking – Work closely with an experienced CEO and connect with professionals across different sectors, expanding your career opportunities.

- Resume Booster – Having experience as an Executive Assistant to a CEO is a strong asset for future job opportunities, particularly in business, nonprofit leadership, and administration.

- Flexibility – Enjoy a volunteer role that fits around your schedule. We understand that life is busy, so we offer flexibility in working hours.

- Personal Fulfillment – Contribute to a cause you’re passionate about, knowing that your work is directly helping to drive real change.

This is an exciting opportunity to work closely with a CEO, gain invaluable executive experience, and contribute to a mission-driven organisation. If you’re highly organised, proactive, and eager to make a real impact, we’d love to hear from you!

Join us in driving positive change—apply today by sending your CV and a brief cover letter

We look forward to welcoming you to the team!

Position Overview:
The Customer Service Representative (CSR) plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.

Key Responsibilities:

1. Sales & Lead Generation:

   • Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.

   • Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.

2. Participant Onboarding:

   • Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.

   • Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.

3. Customer Relationship Management (CRM):

   • Maintain accurate records of leads, interactions, and conversions in the CRM system.

   • Follow up with prospects to address concerns, nurture interest, and close enrollments.

4. Reporting & Feedback:

   • Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.

   • Share participant feedback to improve programme positioning and outreach strategies.

1. Compliance & Ethics:

   • Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.

Required Qualifications:

• Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.

• Experience:

  • 2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.

  • Experience conducting cold calls, managing leads, and closing conversions.

• Skills:

  • Strong persuasive communication and active listening skills.

  • Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).

  • Ability to articulate complex programme details in a clear, motivating manner.

  • Resilience in handling objections and rejection.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

The International Partnerships Administrator will support the establishment of new study abroad partnerships. This role offers valuable experience in research, administration, and stakeholder engagement within an international context. 

Key Responsibilities 

• Research: Identify potential international partners based on a defined framework. 

• Documentation: Complete internal approval forms in collaboration with academic colleagues and partner institutions. 

• Stakeholder Liaison: Engage with internal and external stakeholders to gather necessary information for partnership development. 

• Travel Coordination: Arrange travel plans for staff visiting prospective partners overseas. 

• Promotional Materials: Create and distribute materials to promote RollaDome All Skate to potential partners. 

• Event Support: Coordinate visits from UK-based and international partners. 

• Data Management: Maintain accurate records of partnership agreements and approvals. 

• Monitoring: Track partnership progress, ensuring documentation is completed and submitted on time. 

• Meeting Support: Minute meetings and follow up on actions. 

• Compliance: Assist with due diligence checks and ensure compliance with internal policies. 

• Communication: Notify stakeholders when new partnerships are approved and update website information. 

Skills & Qualifications 

• Strong research and organisational skills. 

• Excellent communication (written and verbal). 

• High proficiency in Microsoft Office (Word, Excel, etc.). 

• Ability to handle sensitive information with professionalism. 

• Attention to detail for maintaining accurate records. 

• Cross-cultural awareness and sensitivity. 

• Ability to manage multiple tasks and meet deadlines. 

• Previous experience in an office or administrative setting. 

Desirable 

• Experience in the UK Further Education (FE) or Higher Education (HE) sector. 

• Familiarity with partnership development processes. 
  
  Commitment 

• Minimum 15 hours per week, with flexible hours. 

Benefits 

• Gain international partnership development experience. 

• Develop skills in research, data management, and stakeholder engagement. 

• Contribute to RollaDome’s mission of youth empowerment and international collaboration. 

• Expenses reimbursed for role-related costs.