Volunteer volunteer roles in caterham, surrey

Position Overview:
The Customer Service Representative (CSR) plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.

Key Responsibilities:

1. Sales & Lead Generation:

   • Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.

   • Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.

2. Participant Onboarding:

   • Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.

   • Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.

3. Customer Relationship Management (CRM):

   • Maintain accurate records of leads, interactions, and conversions in the CRM system.

   • Follow up with prospects to address concerns, nurture interest, and close enrollments.

4. Reporting & Feedback:

   • Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.

   • Share participant feedback to improve programme positioning and outreach strategies.

1. Compliance & Ethics:

   • Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.

Required Qualifications:

• Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.

• Experience:

  • 2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.

  • Experience conducting cold calls, managing leads, and closing conversions.

• Skills:

  • Strong persuasive communication and active listening skills.

  • Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).

  • Ability to articulate complex programme details in a clear, motivating manner.

  • Resilience in handling objections and rejection.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Position Overview:
The Programme Lead oversees the strategic delivery of a multi-project programme focused on enhancing employability and skills development for target populations. This role ensures alignment with organisational and community goals, driving initiatives that reduce skills gaps, improve workforce readiness, and foster partnerships with employers and training providers. Reporting to the Programme Manager, the Programme Lead manages a team of project specialists and coordinators, ensuring seamless execution of programme activities and measurable impact.

Key Responsibilities:

1. Programme Leadership:

   • Lead the end-to-end employability and skills development programme delivery, ensuring alignment with strategic objectives.

   • Mentor and manage project specialists and coordinators, assigning tasks tied to programme milestones such as training workshops, employer partnerships, and participant assessments.

2. Stakeholder Collaboration:

   • Build and maintain relationships with employers, educational institutions, government agencies, and community organisations to align programme outcomes with labour market needs.

   • Act as the primary point of contact for external partners, ensuring their requirements (e.g., hiring criteria, certification standards) are integrated into programme design.

3. Programme Design & Delivery:

   • Oversee the development of training curricula, mentorship initiatives, and job placement strategies tailored to diverse participant groups (e.g., youth, career changers).

   • Monitor participant progress and employment outcomes, using data to refine programme effectiveness.

4. Risk & Compliance Management:

   • Identify barriers to participant success (e.g., accessibility, resource gaps) and escalate systemic challenges to the Programme Manager with actionable solutions.

1. Reporting & Communication:

   • Track and report on key metrics such as participant engagement, skill acquisition rates, and post-programme employment status.

   • Prepare updates for senior leadership and stakeholders to demonstrate programme impact.

2. Process Improvement:

   • Implement feedback loops with participants and partners to continuously enhance programme quality.

   • Promote best practices in adult education, vocational training, and equity-focused initiatives.

Required Qualifications:

• Education: Bachelor’s degree in Education, Social Work, Human Resources, or a related field.

• Experience:

  • 3–5 years managing employability, workforce development, or adult education programmes.

  • Proven experience leading teams and collaborating with cross-sector stakeholders.

• Skills:

  • Strong understanding of labour market trends and barriers to employment.

  • Ability to design inclusive, participant-centric programmes.

  • Proficiency in data analysis tools (e.g., Excel, CRM systems) and project management software.

  • Exceptional communication skills for engaging diverse audiences.

• Certifications: Certifications in programme management (e.g., PgMP), career coaching, or adult education are advantageous.
  
   

  The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

  QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

We are looking for volunteers interested in working with young asylum seekers and refugees to support our weekly youth club in Croydon, ‘Merhaba’. Merhaba Youth Club is a safe space where 18-25 year old refugees and asylum seekers living in contingency accommodation can come to socialise with their peers, develop friendships, build a better understanding of their rights and entitlements, gain new skills and access 1:1 support.

The club runs on Tuesdays, 2.30-5.30pm, and we ask that you come to Merhaba at least three times each month and attend the whole session. The role involves supporting staff to set up and deliver activities – including 1:1 English and games – as well as administrative support.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Communications Volunteer for the Asian MS Group. As our Communications Volunteer you’ll make sure people know they have a local MS Society group to turn to.

In this role you’ll be able to develop your writing skills, and gain an experience of communicating across a range of digital channels. 

Time commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Do you envisage a world free from animal suffering?

As a Grassroots Organiser, you will play a pivotal role in making this vision a reality by organising campaign events and actions in your local area and bringing together a community of like-minded people to advocate for animals.

Why join The Humane League?

We exist to end the abuse of animals raised for food. We do this through delivering corporate-focused and legislative campaigns, demanding better animal welfare with an effective and pragmatic approach.

The actions and events you organise will place vital pressure onto our corporate targets and open the eyes of the general public to the truth of factory farming. You will be a key player in reducing animal suffering and bringing an end to the worst and most widespread abuse of animals raised for food.

Watch this short video to find out what volunteering with us is like!

As a Grassroots Organiser, you will change animal lives by:

• Organising events and actions in your local area
• These will include peaceful protests, public outreach, social meet-ups and leafleting.
• Ideally you will organise 1 event every 1-2 months
• We will provide you with all the support and materials you need, as well as covering relevant expenses
• Growing a community of advocates by promoting your events and encouraging others to join you, bringing people together for the animals to create change
• Joining us at national events organised by staff team
• Taking campaign actions remotely, such as writing emails, letters and social media actions
• And much more!

If you’re excited by the prospect of leading and organising effective actions at a local level, all while making a genuine difference to animals, this is the role for you.

You will be supported directly by THL staff members who will steward you throughout your time with us, including a full onboarding process to get you started. No prior experience is needed and we’ll give you everything you need to build your skills and take action.

There is no set time commitment for this role, all we ask is that you can organise at least 1 event every 1-2 months. On average, it takes around 4-6 hours to deliver an event (including planning and delivery).

Whether you're retired, working full time, a student, or somewhere in between - we would love to welcome you to our community.

PLEASE NOTE: We aim to get you started within 2 weeks of your application, so please ensure this is the right time for you to onboard with us.

How you can make a difference:

Are you a painter, illustrator, knitter or potter? You might be a sports teacher, a music student or even a professional writer. If you are dedicated to supporting young people and you’ve got a super skill you’d like to share, we’d love to hear from you!

A sibling or young carer is a young person who lives with a family member with a disability, such as a parent or sibling, often providing support or care. Here at Sense, we know that it’s not always easy being a young carer, or the sibling of a disabled person. Their wellbeing and happiness are just as important. That is why we deliver activities and sessions specifically for young people aged 5-18, who have a caring role for a parent or have a sibling with a disability.

We run a wide range of virtual group sessions after school and at weekends. Our sessions are designed to meet the interests of the young people we support, supporting their wellbeing, giving them opportunities to socialise with other siblings and young carers, and providing a fun break that is just for them. 

We are looking for volunteers to share their skills and engage groups of young people through fun, interactive, and accessible Zoom workshops. Volunteers will have experience in one of the following skills, either through study, teaching, running a business, or delivering workshops. Please note you only need one of the following skill areas to apply, however if you have experience in more than one, please do let us know:

• Arts/drawing
• Crafts/creative projects
• Sports/fitness
• Music
• Graphics/design/animation
• Gaming
• Creative writing

We welcome your application if you have another area of expertise you believe would be a great opportunity for young people to partake in.

This a great opportunity to utilise your own skills and experience to deliver impactful recreational sessions to siblings and young carers across the country. You do not need to have previous experience working with siblings or young carers, we will provide you with training and ongoing support to equip you for your role.

Our staff team will be there to support you every step of the way. The volunteer role is really flexible – you might run workshops after school, evenings, or any time at the weekend – once a month, twice a month, or more if you’d like! You will build up a great rapport with the young people and gain amazing experience supporting them each month.

Benefits:

What can Sense offer me as a volunteer?

• A reference following your commitment (at least 6 months)
• Flexible volunteering hours
• Reimbursed expenses*
• Full training and ongoing support, as well as ‘upskill’ opportunities
• Joining a family of wonderful volunteers
• Learning about the experiences of siblings and young carers and those with disabilities

• Gaining experience of working with young people

  *Expenses have to be pre-agreed

Additional Information:

• Location: Virtual, so we’re keen to hear from people all around the UK
• Time commitment: Estimated 3–5 hours a month, depending on the activity
• Duration: minimum 6 months
• Age minimum: 18

Role Description:

The Safe Space is a local hub for anyone who feels they are nearing crisis point. We are here to listen to what you need and work with you to help. These might be strategies to help you cope in the moment, a range of activities that we provide free of charge, resources to take away or connect you with practical local services. As a part of this, we are looking for volunteers to offer support to individuals who may access our crisis drop-in services. This includes a variety of tasks, which include greeting individuals, offering a cup of tea and biscuits, general reception duties, supporting 1:1 session, completing administrative tasks and generally keeping clients engaged and safe on our premises.

We are looking for someone who

• Has lived experience of mental health/social crisis
• Preferably have had experience working with people who experience poor mental health
• Are comfortable with co-producing and facilitating peer led workshops where applicable if required.
• Are willing to actively participate with clients 1:1 and in group settings
• Are able to take on any ad hoc admin/support responsibilities within the Safe Space Team

Time commitment and expenses:

• Minimum 6 months commitment, offer I day per week during our opening hours of 2pm–10pm.  Please indicate your preferred volunteering day(s) plus preferred site (H&F, Ealing or Hounslow) on your application.
• We will provide volunteers with an induction, training, and ongoing mentoring to support them in the role 
• Reasonable travel expenses will be reimbursed where required.

What's in it for the volunteer?

Volunteering at Mind is a fantastic opportunity to get involved with a nationally recognised charity, and volunteering in Safe Space is an opportunity to experience and get involved in crisis support. We provide initial and ongoing training, as well as plenty of opportunities for progression within the organisation. You will also be a part of a supportive team with great awareness of wellbeing and the mental health sector.

How you can make a difference:

Are you dedicated to supporting young people and want to make a difference to siblings and young carers? If so, we’d love to hear from you!

A sibling or young carer is a young person who lives with a family member with a disability, such as a parent or sibling, often providing support or care. Here at Sense, we know that it’s not always easy being a young carer, or the sibling of a disabled person. Their wellbeing and happiness are just as important. That is why we deliver activities and sessions specifically for young people aged 5-18, who have a caring role for a parent or have a sibling with a disability.

We run a wide range of virtual group sessions after school and at weekends. Our sessions are designed to meet the interests of the young people we support, supporting their wellbeing, giving them opportunities to socialise with other siblings and young carers, and providing a fun break that is just for them. 

We are looking for volunteers to engage groups of young people through fun, interactive, and accessible Zoom workshops. Volunteers will support existing workshops by running games and activities with their assigned groups of young people. This could involve:

• Leading activities in your own Zoom room
• Running a Zoom session independently
• Quizzes
• Book clubs
• Film nights
• Online/digital games
• Challenges
• Board games/party games

We also welcome your application if you have exciting new activity ideas for young people to partake in. This a great opportunity to deliver impactful recreational sessions to siblings and young carers across the country. 

You do not need to have previous experience working with siblings or young carers, we will provide you with training and ongoing support to equip you for your role.

Our staff team will be there to support you every step of the way. The volunteer role is really flexible – you might run workshops after school, evenings, or any time at the weekend – once a month, twice a month, or more if you’d like! You will build up a great rapport with the young people and gain amazing experience supporting them each month.

Benefits:

What can Sense offer me as a volunteer?

• A reference following your commitment (after 6 months)
• Flexible volunteering hours
• Reimbursed expenses*
• Full training and ongoing support, as well as ‘upskill’ opportunities
• Joining a family of wonderful volunteers
• Learning about the experiences of siblings and young carers and those with disabilities

• Gaining experience of working with young people

  *Expenses have to be pre-agreed

Additional Information

• Location: Virtual, so we’re keen to hear from people all around the UK
• Time commitment: Estimated 3–5 hours a month, depending on the activity
• Duration: minimum 6 months
• Age minimum: 18

Job Title: Specialist: Talent Acquisition
Location: Remote (UK-based)
Department: People & Culture
Reports To: Manager: Talent Acquisition

About QuilomboUK

QuilomboUK is a pioneering organisation committed to advancing diversity, equity, inclusion (D&I), and social justice. Through our People First philosophy, we foster workplaces where every voice is heard and valued. Join our remote team to amplify our mission through strategic, inclusive communication that drives engagement, equity, and belonging.

Role Overview

As the Specialist: Talent Acquisition, you will primarily focus on managing and conducting interviews for various positions across the organization. The ideal candidate will have a deep understanding of recruitment processes, exceptional interviewing skills, and the ability to engage and evaluate candidates effectively.

Key Responsibilities

 Interview Management: Take ownership of the end-to-end interview process, from scheduling and coordinating interviews to conducting them. Ensure a seamless and professional experience for both candidates and hiring managers.
Candidate Evaluation: Conduct interviews, assess candidate qualifications, skills, and cultural fit, and provide feedback to hiring managers. Use behavioural interviewing techniques and other assessment tools to gauge suitability.
Stakeholder Communication: Collaborate closely with hiring managers to understand role requirements, team culture, and key competencies needed for each position.
Candidate Engagement: Build strong relationships with candidates, providing them with timely updates and ensuring a positive candidate experience throughout the process.
Reporting & Analytics: Track and report interview metrics, including candidate feedback, time-to-hire, and any recruitment challenges. Use data to continually improve the interview process.
Onboarding Support: Work closely with HR colleagues to ensure a smooth transition from interview to onboarding for successful candidates.
Compliance & Record Keeping: Ensure that all interview processes adhere to company policies, legal requirements, and best practices. Maintain accurate and up-to-date records in the applicant tracking system (ATS).

Key Skills & Qualifications

Experience: 3+ years of experience in recruitment, specifically in conducting interviews and managing the interview process.
Education: A degree in Human Resources, Business, or a related field is preferred. CIPD Level 3 or equivalent is a plus.
Interviewing Expertise: Strong background in conducting interviews, including using behavioural and situational interview techniques.
Communication Skills: Excellent interpersonal and communication skills, with the ability to engage and influence candidates and hiring managers effectively.
Attention to Detail: Ability to assess candidates thoroughly and provide insightful feedback to ensure the right hiring decisions are made.
Technology: Proficiency in Applicant Tracking Systems (ATS) and MS Office. Familiarity with interview scheduling tools and recruitment platforms is beneficial.
Problem-Solving: Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

The Professional Development Programme with Quilombo UK is a 16-week unpaid Professional Development Programme. It requires a commitment of at least 12 hours per week, typically across two 6-hour workdays (Monday to Friday).
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Why Join QuilomboUK?

• Impact: Shape narratives that advance social justice and employee belonging.

• Creativity: Experiment with multimedia storytelling in a values-driven environment.

• Culture: Join a collaborative team where authenticity and courage are celebrated.

• Flexibility: Remote work with autonomy and opportunities for growth.

Ready to Shape the Future of London's Youth? Become a Founding Trustee at Urban Youth!

Urban Youth, a brand-new, vibrant youth work charity, is on a mission to create a positive, inclusive community for young Londoners. We're seeking Founding Trustees to help us get set up, registered, and ready to empower young people across the city.

Laying the Foundations, Inspiring a Generation

At Urban Youth, we're not just about running activities; we're about sparking self-discovery, fostering friendships, and equipping young people with essential life skills. We're about creating unforgettable memories and guiding them to explore the world around them.

As a Founding Trustee, you won't just be advising; you'll be instrumental in establishing our charity from the ground up. You'll bring your strategic vision, governance expertise, and passion for youth empowerment to help us:

• Secure our charitable registration.
• Develop robust governance frameworks and policies.
• Establish our operational foundations.
• Guide our initial strategy and growth.

This is a unique opportunity to shape the very core of Urban Youth, ensuring we're well-equipped to make a tangible, lasting difference in the lives of young Londoners.

Why Join the Urban Youth Movement?

This is more than just volunteering; it's an opportunity to leave a profound and lasting mark:

• Make a Foundational Impact: Your leadership will directly enable Urban Youth to launch and empower young people, shaping their positive futures from day one.
• Pioneer a New Initiative: Be part of the inaugural team, building a dynamic new charity from its inception.
• Utilize Your Expertise: Apply your experience in governance, strategy, and charity development to a cause that truly matters.
• Join a Passionate Community: Become part of a dedicated team committed to making a tangible difference in London.

If you're buzzing with strategic ideas and ready to use your expertise to inspire, uplift, and empower the next generation, we want to hear from you! Help us create a charity that perfectly captures the spirit and aspirations of London's incredible youth.

Ready to make your mark and help us create a wave of positive change in young people's lives?

Express your interest by applying via this Charity Job website. We can't wait to hear from you!

URBAN YOUTH

Building Futures | Forging Connections | Creating Memories.

We are looking for volunteers who would like to play a role in building people’s confidence. Would you be interested in supporting people to improve their conversational English skills?

English is a wonderful language, but it is also notoriously known to be difficult to learn. As an English-speaking volunteer whether native or fluent and with any kind of accent or background you will have the skills needed to support people who would like to improve and learn the English language. Just by talking to those wanting to learn, you will be helping and making a difference.

Improving someone’s understanding and spoken English language, will allow individuals to communicate and connect with people in their local community, widen their network of friendships and relationships and provide people opportunity to improve their employability skills

About QuilomboUK

QuilomboUK is a forward-thinking organization dedicated to fostering diversity, equity, inclusion (D&I), and social justice. Through our People First approach, we aim to create workplaces where every individual feels respected and empowered. Join our remote team to play a vital role in ensuring seamless HR operations that uphold our values and compliance standards.

Role Overview

As a Talent Administrator, you will be the backbone of the Talent Advisory team, ensuring smooth HR processes, meticulous record-keeping, and compliance with legal and organisational standards. Your work will focus on exit procedures, HR documentation, administrative support, and data protection, enabling the team to operate efficiently while advancing QuilomboUK’s mission. This role is perfect for an organised, detail-oriented professional who thrives in a remote environment and believes in the power of equitable systems.

Key Responsibilities:

Exit Procedures & Offboarding

• Manage end-to-end exit processes for resignations, retirements, and contract conclusions, ensuring a respectful and consistent experience.
• Conduct exit interviews (virtually), document feedback, and share insights with the Talent Advisory team to identify trends and improve retention.
• Collaborate with Legal, IT, and managers to ensure the timely return of equipment and access revocation.

HR Records & Compliance

• Maintain accurate and up-to-date HR records (digital and physical), including contracts, right-to-work documents, and visa expiry dates.
• Prepare audit-ready documentation for internal and external compliance reviews (e.g., GDPR, ISO standards).
• Track and renew right-to-work checks, visas, and other legal requirements, flagging expiries proactively.

Administrative Support

• Assist the Talent Advisory team with administrative tasks, including drafting ER case correspondence, updating HRIS data, and generating reports.
• Manage HR system updates (e.g., employee status changes, promotions) and ensure data integrity across platforms.
• Coordinate team calendars, meetings, and training sessions to optimise workflows in a remote setting.

Data Protection & Security

• Serve as the first point of contact for data protection queries, ensuring compliance with GDPR and company policies.
• Train employees and managers on the secure handling of sensitive HR information in a remote work environment.
• Monitor access permissions to HR systems and escalate potential breaches to the Manager: Talent Advisory.

Qualifications

• Experience: 1+ years in HR administration, data management, or a similar role. Exposure to remote work environments is a plus.
• Skills:
• Exceptional attention to detail and organisational skills.
• Proficiency in HRIS platforms (e.g., BambooHR, Workday), Google Products, and virtual collaboration tools.
• Strong written communication skills for drafting policies, reports, and employee correspondence.
• Knowledge:
• Understanding of GDPR, UK right-to-work requirements, and fundamental employment law.
• Familiarity with D&I principles and their application to HR processes.
• Alignment: Passionate about QuilomboUK’s mission and commitment to equitable, transparent systems.

Personal Attributes

• A meticulous problem-solver who takes pride in accuracy and compliance.
• Discreet and trustworthy when handling confidential information.
• Proactive self-starter who thrives in a remote, fast-paced environment.
• Team-oriented with a “no task too small” mindset and a commitment to collective success.

Why Join QuilomboUK?

• Impact: Ensure the integrity of HR systems that directly support equity and social justice.
• Flexibility: Work remotely with a team that values work-life balance and inclusivity.
• Growth: Build expertise in HR compliance and data management within a mission-driven organisation.
• Culture: Join a collaborative, values-led team where your contributions are celebrated.

Overview

In partnership with a second, and possibly third Leader, you will lead a Fire (Group) of 8-12 Young Explorers. Social Leader role is to ensure that all young people can develop and thrive on our expeditions. They provide additional support with pastoral care and behavioural management for young people, particularly those facing challenges. Social Leaders will have demonstrable experience of working with young people in residential environments.

We are looking for applicants who are:

• Able and passionate about leading, inspiring, and facilitating sessions with young people.
• Comfortable spending extended periods in remote and sometimes harsh environments.
• Able to commit to all pre-expedition training events. 

As a charity, all Leader positions are undertaken on a voluntary basis and Leaders join for the intrinsic value of adventure, education, and personal development of young people. 

Job Title: Programme Manager                                                                

Reports To: Programme Director

Location: Hybrid

Employment Type: Full - Time
 

About the Project – “Solta o Jogo”
“Solta o Jogo” is an exciting cultural competition and community festival celebrating Brazilian traditions through Capoeira, music, dance, and acrobatics. Hosted at Kingston University Townhouse, this event offers free taster classes, performances, and a vibrant Brazilian arts & products fair—engaging local communities and encouraging cross-cultural learning.

We are looking for a Programme Manager to oversee the planning, coordination, and execution of the event. This hybrid volunteering role requires a commitment of 12 hours per week for 6 months. It is best suited for someone based near Kingston, as travel expenses will be reimbursed. This is a great opportunity to lead a high-profile community initiative that has previously been praised by local councillors, Kingston University, and the Brazilian Consulate in London.

Position Overview:
The Programme Manager oversees the strategic delivery of a multi-project programme focused on enhancing employability and skills development for target populations. This role ensures alignment with organisational and community goals, driving initiatives that reduce skills gaps, improve workforce readiness, and foster partnerships with employers and training providers. Reporting to the Programme Director, the Programme Manager manages a team of project specialists and coordinators, ensuring seamless execution of programme activities and measurable impact.

Key Responsibilities:

1. Programme Leadership:

   • Lead the end-to-end employability and skills development programme delivery, ensuring alignment with strategic objectives.

   • Mentor and manage project specialists and coordinators, assigning tasks tied to programme milestones such as training workshops, employer partnerships, and participant assessments.

2. Stakeholder Collaboration:

   • Build and maintain relationships with employers, educational institutions, government agencies, and community organisations to align programme outcomes with labour market needs.

   • Act as the primary point of contact for external partners, ensuring their requirements (e.g., hiring criteria, certification standards) are integrated into programme design.

3. Programme Design & Delivery:

   • Oversee the development of training curricula, mentorship initiatives, and job placement strategies tailored to diverse participant groups (e.g., youth, career changers).

   • Monitor participant progress and employment outcomes, using data to refine programme effectiveness.

4. Risk & Compliance Management:

   • Identify barriers to participant success (e.g., accessibility, resource gaps) and escalate systemic challenges to the Programme Manager with actionable solutions.

1. Reporting & Communication:

   • Track and report on key metrics such as participant engagement, skill acquisition rates, and post-programme employment status.

   • Prepare updates for senior leadership and stakeholders to demonstrate programme impact.

2. Process Improvement:

   • Implement feedback loops with participants and partners to continuously enhance programme quality.

   • Promote best practices in adult education, vocational training, and equity-focused initiatives.

Required Qualifications:

• Education: Bachelor’s degree in Education, Social Work, Human Resources, or a related field.

• Experience:

  • 3–5 years managing employability, workforce development, or adult education programmes.

  • Proven experience leading teams and collaborating with cross-sector stakeholders.

• Skills:

  • Strong understanding of labour market trends and barriers to employment.

  • Ability to design inclusive, participant-centric programmes.

  • Proficiency in data analysis tools (e.g., Excel, CRM systems) and project management software.

  • Exceptional communication skills for engaging diverse audiences.

• Certifications: Certifications in programme management (e.g., PgMP), career coaching, or adult education are advantageous.